Lenovo 62CE-GAR3-WW ThinkVision E29w-20 User Guide

ThinkVision E29w-20
User’s Guide
Machine Types: 62CE

Product numbers

F212902E0, 62CE-GAR3-WW

First Edition (May 2021)
© Copyright Lenovo 2021.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction, and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant to a General Services Administration “GSA” contract, the use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Safety Information

General safety guidelines
For tips to help you use your computer safely, go to: http://www.lenovo.com/safety
Before installing this product, read the Safety Information.

Safety and Maintenance Guidelines.

Important Safety Information

The power cord is designed for use with your monitor. To use a different cord, use only a power source and connection compatible with this monitor.

WARNING : Always connect your monitor, the computer, and other equipment to a grounded (earthed) power outlet. To reduce the  risk of electric shock or damage to your equipment, do not disable the power cord grounding feature. The grounding plug is an important safety feature.
WARNING: For your safety, be sure that the grounded power outlet you plug the power cord into is easily accessible to the operator and located as close to the equipment as possible. To disconnect power from the equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord.
CAUTION: To protect your monitor, as well as your computer, connect all power cords for your computer and its peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power strip with surge protection or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strips must be specifically labeled as having this ability. Use a power strip whose manufacturer offers a damage replacement policy, so you can replace your equipment if surge protection fails.
CAUTION: A certified power supply cord has to be used with this equipment. The relevant national installation and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be used. An alternative flexible cord is a synthetic rubber.

Safety Precautions

• Use only a power source and connection compatible with this monitor, as indicated on the label/back plate of the monitor.
• Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the rating of the power Look at the power label to determine the ampere rating (Amps or A) for each device.
• Install your monitor near a power outlet that you can easily Disconnect the monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
• Do not allow anything to rest on the power Do not walk on the cord.
• While using VESA mount application, the AC Inlet must face to the downside. Do not face any other position.

Maintenance Guidelines
To enhance the performance and extend the life of your monitor:

• Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating properly or has been dropped or damaged, contact your Lenovo authorized dealer, reseller, or service provider.
• Adjust only those controls that are described in the operating instructions.
• Turn your monitor off when not in You can substantially increase the life expectancy of the monitor by using a screen saver program and turning off the monitor when not in use.
• Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
• Slots and openings in the cabinet are provided for These openings must not be blocked or covered. Never push objects of any kind into cabinet slots or other openings.
• Unplug the monitor from the power outlet before Do not use liquid cleaners or aerosol cleaners.
• Do not drop the monitor or place it on an unstable surface.
• When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting scratched, defaced, or broken.

Cleaning the Monitor
The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow these steps:

1. Turn off the computer and the monitor.
2. Unplug your monitor from the power outlet before cleaning.

CAUTION: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water to clean an LCD screen.

3. Wipe the screen with a dry, soft, clean If the screen requires additional cleaning, use an antistatic screen cleaner.
4. Dust the monitor Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use a clean cloth dampened with isopropyl alcohol.
5. Plugin the monitor.
6. Turn on the monitor and the computer.

TCO Certified

A third-party certification according to ISO 14024

Toward sustainable IT products

Say hello to a more sustainable product

IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations are common in factories. Harmful substances are used both in products and their manufacture. Products can often have a short lifespan because of poor ergonomics, low quality, and when they are not able to be repaired or upgraded.

This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Thank you for making a responsible product choice, that help drive progress towards a more sustainable future!

Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility. Conformity is verified by independent and approved verifiers that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities. And last but not least, to make sure that the certification and independent verification is accurate, both TCO Certified and the verifiers are reviewed regularly.

Want to know more?

Read information about TCO Certified, full criteria documents, news, and updates at tcocertified.com . On the website, you’ll also find our Product Finder, which presents a complete, searchable listing of certified products.

Toward sustainable IT products

Say hello to a more sustainable product

IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations occur in the supply chain. Harmful substances are used both in products and their manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and when they are not able to be repaired or upgraded.

This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Additionally, it fulfills the requirements of TCO Certified Edge, the supplemental certification that recognizes Leading-edge products that exceed typical performance in a particular sustainability attribute. At our Product Finder (tcocertified.com/product-finder) you can find out which TCO  Certified Edge criterion or criteria this product meets.

Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility.  compliance is verified by independent verification organizations that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities.
Thank you for making a responsible product choice, that help drive progress towards a more sustainable future!

Want to know more?
Read information about TCO Certified, full criteria documents, news, and updates at tcocertified.com. On the website, you’ll also find our Product Finder, which presents a complete, searchable [sting of certified products.

Chapter 1. Getting Started

This User’s Guide provides detailed operating instructions for the user. For a quick instruction overview, please see the Setup Poster for brief information.
ThinkVision E29w-20 supports “Lenovo Display Control Center”- ThinkColour.

Shipping contents
The product package should include the following items:

• Information Flyer
• Flat Panel Monitor
• Power Cord
• DP Cable(Optional)
• HDMI Cable
• Base
• Stand

Notice for use

To set up your monitor, please see the illustrations below.
Note : Do not touch the screen of the monitor. The screen is made of glass and can be damaged by rough handling or excessive pressure.

1. Carefully lay the monitor on a flat surface.
2.  Put the stand and base to the monitor.
   Note : To connect VESA mounting accessories, refer to “Wall Mounting (Optional)” on page 2-9.

Product overview
In this section, we will describe how to adjust the position of the monitor; how to set user controls; how to use the cable lock slot.

Adjustment type
Tilt: Please see the illustration below for an example of the tilt range.

Swivel
With the built-in base, you can tilt and rotate the monitor to get the best viewing angle.

Height Adjustment
To adjust the height, the user needs to press or lift the monitor.

Monitor controls
The keypad controls on the panel frame are access to various functions.

For information on how to utilize these keypad controls, please see “Adjusting your monitor image” on pages 2-3.

Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your monitor (in the lower position).

Setting up your monitor
This section provides information on how to set up your monitor.

Connecting and turning on your monitor
Note : Before performing this procedure, be sure to read “Safety Information” on page iii.
1. Power off your computer and all attached devices, then unplug the computer power cord.

2. Connect the cables as shown below.

3. Connect one end of the HDMI cable to the monitor HDMI connector and the other end to the computer.

HDMI

Note : Lenovo recommends that customers who require to use the HDMI input on their monitors purchase the “Lenovo HDMI to HDMI Cable OB47070” website: www.lenovo.com/support/monitoraccessories.

4. Connect one end of the DP cable to the DP input port of the monitor and the other end of the DP cable to the computer.

DP

Note : Lenovo recommends users who need to use the DP cable on their monitors to purchase the “Lenovo DisplayPort to DisplayPort cable 0A36537” website:www.lenovo.com/support/monitoraccessories.
5. Connect the audio cable of the soundbox and the audio jack of the monitor to transmit audio sources from DP and HDMI.
Note : The audio outputs in DP, HDMI modes.
Please be aware that excessive and/or extreme volume might damage your hearing ability.

6. Plug the power cord into the monitor, and then plug the monitor power cord and computer cord into a grounded power outlet.
Note : A certified power supply cord has to be used with this equipment. The relevant national (regional) installation and/or equipment regulations shall be considered. The certified power cord used should not be lighter than the ordinary PVC flexible cord specified by
IEC 60227 (marking H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2). According to
IEC 60245 (marking H05RR-F 3G 0.75mm2), synthetic rubber cord should be used.

7. Power on the monitor and the computer.
.8. When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website https://pcsupport.lenovo.com/solutions/e29w_20. Refer to the “Manually installing the monitor driver” on page 3-5 section to install the driver.

Registering your option
Thank you for purchasing this Lenovo™ product. Please take a few moments to register your Product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing products and services, as well as in developing better ways to communicate with you. Register your option on the following Website: http://www.lenovo.com/register. Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Chapter 2. Adjusting and Using the Monitor

This section will give you information on adjusting and using your monitor.

Comfort and accessibility
Good ergonomic design is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer. For more detailed information on any of these topics, visit the Healthy Computing Website at: http://www.lenovo.com/healthycomputing/.

Arranging your work area
Use a work surface of appropriate height and sufficient working area to allow you to work in comfort. Organize your work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach. Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment set up to achieve and maintain good working posture.

Positioning your monitor
Position and adjust your computer monitor for comfortable viewing by considering the following items:

• Viewing distance : Recommended viewing distance between the eye and the monitor screen is 1.5 x the diagonal of the screen. Solutions in meeting this required distance in cramped office situations include pulling the desk away from the wall or divider to make room for the monitor, using flat-panel or compact displays to place the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.
  1.5 times of screen diagonal

• Monitor height: Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated. However, be sure to optimize your monitor height so the line of site between your eyes and the center the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state.

• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.

• General location: Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.

The following are some other tips for comfortable viewing of your monitor:

• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast controls (if equipped) to optimize the image on your screen to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.

Quick tips for healthy work habits

The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer.

• Good posture starts with equipment setup: The layout of your work area and the setup of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in “Arranging your work area” on page 2-1 so you can maintain a comfortable and productive Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time.
• Minor changes in posture can help avoid discomfort: The longer you sit and work with your computer, the more important it is to observe your working posture. Avoid assuming anyone posture for an extended period of time. Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provided to accommodate changes in posture.
• Regular short breaks help ensure healthy computing: Because computing work is mainly static activity, short breaks during work are especially important. Periodically, stand up from your work area, stretch, walk around or have a drink etc., to take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while working.

Accessibility information

Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at: https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

Adjusting your monitor image
This section describes the control features to adjust your monitor images.

Using direct access controls
Direct access controls can be used when the On-Screen Display (OSD) is not displayed

| Icon| Name| Description
---|---|---|---
1| | Input Source| Switches the video input source.
Shift back to the previous level when in OSD mode.
| DDC-CI| Press and hold for 10 seconds to enable or disable the DDC-
CI function.
Exit| Exit and return to the previous level.
2| | Volume| Increase or decrease the volume.
**↑**| Increase/Up| Press to move lighting-indicator on the main menu up from
active item to last one.
Press to increase current values on the adjustment bar.
3| | Brightness| Direct access to Brightness adjustment.
**↓**| Decrease/Down| Press to move lighting-indicator on main menu down from
active item to next one.
Press to decrease current values on the adjustment bar.
4| | Menu| To access OSD menu.
Press to confirm the selection.
Press and hold for 10 seconds will lock the menu/un-lock menu.
**↵**| Enter| Press to enter next level on main menu/sub-menu status or
enter the previous level on adjustment bar.

Using On-Screen Display (OSD) controls

To adjust the settings, the user controls can be viewed through the OSD. Using On-Screen Display (OSD) controls

To use the controls:

1. Press to open the main OSD.
2. Use  or to move among the icons. Select an icon and press   to access the selected If there is a sub-menu, you can move between options using or, then press to select that function. Use or  to make adjustments then press to save.
3. Press to move backward through the sub-menus and exit from the
4. Press and hold  for 10 seconds to lock the This will prevent accidental adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD.
5. Enables DDC/CI by Use OSD Exit Key, Press and hold 
6. for  10 seconds to disable/ enable DDC/CI function. A message “DDC/CI disable” is shown on the screen.
7. The ENERGY STAR option resets all user settings to default values so that the monitor can meet the requirements of Energy Star.

Energy Star is an energy-saving program for consumer electronics led by the U.S. government. It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions. Energy Star logo is a symbol of energy conservation and environmental protection. It improves the concept of energy efficiency of consumers and manufacturers and effectively guides the market.
The regulation of Energy Star improves energy efficiency and reduces air pollution by using more energy-efficient equipment in homes, offices and factories. One way to achieve this goal is to use management to reduce energy consumption when products are not in use. The default settings for monitors conform to Energy Star certification. Any changes by users for more features and functionalities may increase power consumption, which will exceed the limits of Energy Star’s standard. If the user changes the options related to energy efficiency when using, such as brightness, color mode, etc., select All Reset Factory or choose the Energy Star option, the power consumption will be restored to the energy efficiency with Energy Star standard.
For more information, please refer to (www.energystar.gov/products). All products of Energy Star will be posted online and can be accessed directly by governments, public institutions and consumers.

OSD Icon on Main Menu| Submenu| Description| Controls and Adjustments
---|---|---|---

Screen Controls

| Brightness| Adjusts overall brightness|
Contrast| Adjusts the difference between light and dark areas|
Volume| To adjust the volume of speaker output.|
Mute| •  Off

•  On

|

Advanced Setup

|

Input Signal

| This monitor can accept video signals through two different connectors. Most desktop computers use a DP connector. Select digital among OSD Controls when you use an HDMI connector.

–  Selects HDMI

–  Selects DP

|

Dynamic Contrast| •  Off

•  On

|

OverDrive

| Respond time enhancement.

•  Off

•  Normal

•  Extreme

|

Color Mode

| Adjusts intensity of red, green, and blue. Preset mode

•  sRGB

•  Neutral

•  Reddish

•  Bluish Custom

•  Red: Increases or decreases the saturation of ‘Red’ in the image.

•  Green: Increases or decreases the saturation of ‘Green’ in the image.

•  Blue: Increases or decreases the saturation of ‘Blue’ in the image.

|

Aspect Ratio| •  Full Screen

•  Original AR

|

OSD Icon on Main Menu

|

Submenu

|

Description

| Controls and Adjustments
---|---|---|---
| | •  Off|
| Button Repeat Rate| •  Default

Options

| | •  Slow
| Select DP1.1 or 1.2|
| DP Select| •  DP1.1
| | •  DP1.2

OSD Setting

| Language| Changes languages of menu.
Note : The selected language only affects the language of the OSD. It has no effect on any software running on the computer.|
Menu Time Out| To automatically turn off OSD after a preset period of time.|
Menu Horizontal| Adjusts menu location. Changes the horizontal position of the OSD.|
Menu Vertical| Adjusts menu location. Changes the vertical position of the OSD.|
Factory Reset| Reset all settings to the default settings.|
Information| Shows resolution, refresh rate, and product details.
Note: This screen offers information only, and (does) not allow for setting changes.|

Exit

| | Exit the OSD menu.|

Selecting a supported display mode

The display mode of the monitor uses is controlled by the computer. Therefore, refer to your computer documentation on how to change display modes. The image size, position and shape might be changed when the display mode changes. This is normal and the image can be re-adjusted using automatic image setup and the image controls. Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free.

Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to reattach the CRT monitor temporarily until you have re-configured the system; preferably to 2560 x 1080 at 90 Hz, which is a common display mode.
The display modes shown below have been optimized at the factory.
Table 2-2. Factory set display modes.

Addressability

|

Refresh rate

---|---
720 x 400| 70 Hz
640 x 480| 60 Hz,72 Hz, 75 Hz
800 x 600| 60 Hz, 72 Hz, 75 Hz
1024 x 768| 60 Hz, 70 Hz, 75 Hz
1280 x 1024| 60 Hz, 75 Hz
1366 x 768| 60 Hz
1440 x 900| 60 Hz
1600 x 900| 60 Hz
1680 x 1050| 60 Hz
1920 x 1080| 60 Hz
2560 x 1080| 90 Hz
480p| 60 Hz
576p| 50 Hz
720p| 50 Hz, 60 Hz
1080p| 50 Hz, 60 Hz
2560 x 1080P| 90 Hz

Understanding power management

Power management is invoked when the computer recognizes that you have not used your mouse or keyboard for a user-definable period. There are several states as described in the table below. For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.

Table 2-3. Power indicator.

State

|

Power Indicator

|

Screen

|

Restoring Operation

|

Compliance

---|---|---|---|---
On| White| Normal| |
Standby/Suspend| Orange| Blank| Press a key or move the mouse
There may be a slight delay before the image reappears. Note: Standby also occurs if there is no image output to the monitor.|

ENERGY STAR

Off| Off| Blank| Press the power button There may be a slight delay before the image reappears.| ENERGY STAR

Power Manage ment Mode

VESA Modes| HorizontalSync| Vertical Sync| Video| power indicator| power consumption
---|---|---|---|---|---
Normal operation| Active| Active| Active| White| 45 W (maximum)*

36 W (typical)

Active-off mode| Inactive| Inactive| Off| Amber| Less than 0.3 W
Switch off| –| –| –| Off| Less than 0.3 W
Energy Star| Power consumption
---|---
Pon| 15W
ETEC| 20 kWh

* Maximum power consumption with max luminance.

This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components, and peripherals you ordered, and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:

• Apply water or liquid directly to your monitor.

• Use solvents or abrasives.

• Use flammable cleaning materials to clean your monitor or any other electrical equipment.

• Touch the screen area of your monitor with sharp or abrasive This type of contact may cause permanent damage to your screen.

• Use any cleaner which contains an anti-static solution or similar This may harm the coating of the screen area.
  Do:

• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.

• Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor base and stan

Step 1: Place the monitor on a soft and flat surface.
Step 2: Remove the screws from base before detaching base and stand from the monitor.

Wall Mounting (Optional)

Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:
Step 1 : Verify that the Power button is turned Off, then disconnect the power cord. Step 2: Lay the LCD display face down on a towel or blanket.
Step 3 : Remove the base from the monitor, refer to “Detaching the monitor base and stand”.
Step 4 : Attach the mounting bracket from the VESA compatible wall mounting kit (100mm x100mm distance), VESA Mounting Screw M4 x 12 mm.

Step 5 : Attach the LCD display to the wall, following the instructions in the wall-mounting kit. For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg

Chapter 3. Reference Information

This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.

Monitor specifications
Table 3-1. 62CE-GAR3-WW model monitor specifications

Size| Depth
Height Width| 220 mm (8.66 inches)
508.11~458.8 mm (20.0~18.06 inches)
688.37 mm (27.1 inches)
---|---|---
Stand| Tilt Swivel
Height adjustment| Range: -5°~22° Range: 360°110mm
Image| Viewable image size Maximum height Maximum width Pixel pitch| 73.02 mm (29 inches) 672.768 mm (26.5inches) 283.824 mm (11.17 inches)
0.2628 mm × 0.2628 mm (0.010 inches)
AC/DC adapter| Model
Maximum| 100-240 V AC

0.8 A

Power consumption
Note: Power consumption figures are for the monitor and the power supply combined| Normal operation
Standby/Suspend Off| <45W (max)
<36W (Typical)
<0.3 W
<0.3 W
Video input (HDMI)| Interface Input signal
Horizontal addressability Vertical addressability Clock frequency| HDMI
VESA TMDS (Panel Link™) 2560 pixels (maximum) 1080 lines (maximum) 290 MHz
Video input (DP)| Interface Input signal
Horizontal addressability Vertical addressability Clock frequency| DP
VESA TMDS (Panel Link™) 2560 pixels (maximum) 1080 lines (maximum) 5.4Gbps

Table 3-1. 62CE-GAR3-WW model monitor specifications

48 Hz – 90 Hz
2560 × 1080 @ 90 Hz
Temperature| Operating
Storage Shipping| 0° to 40°C (32° to 104°F)
-20° to 60°C (-4° to 140°F)
-20° to 60°C (-4° to 140°F)
Humidity| Operating
Storage Shipping| 10% to 80% non-condensing
5% to 95% non-condensing
5% to 95% non-condensing

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.

Table 3-2. Troubleshooting

The words “Out of
Range” are shown
on the screen, and
the power indicator
is flashing white.| The system is set to a
display mode which is
not supported by the
monitor.| If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor. If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer.
If these options do not work, contact the Support Center.| “Selecting a supported
display mode” on page 2-7
The image quality is unacceptable.| The video signal cable is not
connected with the monitor or system completely.| Be sure the signal cable is firmly plugged into the system and monitor.| “Connecting and turning on your monitor” on page 1-5
The color settings may be incorrect.| Select another color setting from the OSD menu.| “Adjusting your monitor image” on page 2-3
The automatic image setup function was not performed.| Perform automatic image setup.| “Adjusting your monitor image” on page 2-3
The power indicator is not lit and there is no image.| •  The monitor’s power switch is not  switched on.
• The power cord is loose or disconnected.
•  There is no power at the outlet.| •  Be sure the power cord is connected properly.
•  Be sure the outlet has power.
•  Power on the monitor
•  Try using another power cord.
•  Try using another electrical outlet.| “Connecting and turning on your monitor” on page 1-5

Screen is blank and power indicator is amber.| The monitor is in Standby/Suspend mode.| •  Press any key on the keyboard or move the mouse to restore operation.
•  Check the Power Options settings on your computer.| “Understanding power management” on page 2-8

Table 3-2. Troubleshooting

Problem

|

Possible cause

|

Suggested action

|

Reference

---|---|---|---
The power indicator is  amber, but there is no image.| The video signal cable is loose  or disconnected from the system or monitor.| Be sure the video cable is connected with the system properly.| “Connecting and turning on your monitor” on page 1-5
The monitor brightness and contrast are at the lowest setting.| Adjust the brightness and contrast setting on the OSD menu.| “Adjusting your monitor image” on page 2-3
One or more of the  pixels appear discolored.| This is a characteristic of the LCD technology and is not an LCD defect.| If there are more than five pixels missing, contact the Support Center.| “Appendix A. Service andSupport”onpageA-1

•  Lines or images are
blurred in the text.
•  There are horizontal or vertical lines in images.

| •  Image setup has not been optimized.
•  The “Display Properties” settings of your system have not been optimized.| According to the resolution of  the monitor itself, adjust the resolution setting of the system: 2560 × 1080 @ 90 Hz.| “Adjusting your monitor image” on page 2-3
Perform automatic image setup.  If automatic image setup does not help, perform manual image setup.| “Selecting a supported display  mode” on page 2-7
When working in the native resolution, you may find additional improvements by adjusting the Dots Per Inch  (DPI) setting on your system.| See the Advanced section of  your system’s display properties.

Manually installing the monitor driver

Below are steps for manually installing the monitor driver in Microsoft Windows 7, Microsoft Windows 10.
Installing the monitor driver in Windows 7

To use the Plug and Play feature in Microsoft Windows 7, do the following:

1. Turn off the computer and all attached devices.

2. Ensure that the monitor is connected

3. Turn on the monitor and then the system unit. Allow your computer to start the Windows 7 operating system.

4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e29w_20, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).

5. Open the Display Properties window by clicking Start, Control Panel, and Hardware and Sound and then clicking the Display icon.

6. Click the Change the display settings tab.
   

7. Click the Advanced Settings icon

8. Click the Monitor tab.
   

9. Click the Properties button.

10. Click the Driver tab.

11. Click Update Driver , then click Browse the computer to find the driver program.

12. Select Pick from the list of device driver programs on the computer.

13. Click the Hard Disk By clicking the Browse button, browse and open the following path:
    X:\Monitor Drivers\Windows 7
    (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).

14. Select the “ e29w-20.inf ” file and click the Open Click the OK button.

15. In the new window, select e29w-20 , and click Next.

16. After the installation is completed, delete all downloaded files and close all

17. Restart the The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 × 1080 at a refresh rate of 60 Hz, or 1920 × 1080 at a refresh rate of 60 Hz

Installing the monitor driver in Windows 10

To use the Plug and Play feature in Microsoft Windows 10, do the following:

1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system Allow your computer to start the Windows 10 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e29w_20, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5. On the Desktop, move the mouse to the bottom-right corner of the screen, choose Setting , double click Control Panel , then double click the icon of Hardware and Sound , and then click Display.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver , then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk By clicking the Browse button and navigate to the directory that you put your download drivers in.
14. Select the “ e29w-20.inf ” file and click the Open Click the OK button.
15. In the new window, select e29w-20 , and click Next.
16. After the installation is completed, delete all downloaded files and close all windows.
17. Restart the The system will automatically select the maximum refresh rate and navigate to the following directory corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 × 1080 at a refresh rate of 60 Hz, or 1920 × 1080 at a refresh rate of 60 Hz.

Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For more information on contacting the Support Center, please see “Appendix A. Service and Support” on page A-1

Service information
Customer responsibilities

The warranty does not apply to a product that has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs, or modifications.
The following are examples of misuse or abuse and not covered by warranty:

• Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base, and cables.
• Scratches or punctures on the monitor screens.

Service parts

The following parts are for use by Lenovo service, or Lenovo authorized dealers, to support the customer warranty. Parts are for service use only. The table below shows information for model 62CE-GAR3-WW.

Table 3-3. Repair parts list

FRU (FIELD REPLACEABLE UNIT) PART NUMBER| Description| Machine Type/ Model (MTM)| Color
---|---|---|---
5D11C99843| E29w-20 -29 inch FRU Monitor (HDMI)| 62CE| Raven Black
5C11C99844| E29w-20 HDMI cable 1.8m| 62CE| Raven Black
5SE1C99846| E29w-20 -FRU Stand and Base| 62CE| Raven Black

Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Registering your option

Register to receive product service and support updates, as well as free and discounted computer accessories and content. Go to: http://www.lenovo.com/register

Online technical support
Online technical support is available during the lifetime of a product at: http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. A Lenovo technical support representative can help you determine the best alternative

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://www.lenovo.com/support/phone

Country or Region

|

Telephone Number

---|---
Argentina| 0800-666-0011 (Spanish, English)
Australia| 1-800-041-267 (English)
Austria| 0810-100-654 (For local rate) (German)
Belgium| Warranty service and support: 02-339-36-11 (Dutch, French)
Bolivia| 0800-10-0189 (Spanish)
Brazil| Calls made from within the Sao Paulo region: 11-3889-8986 Calls made from outside the Sao Paulo region: 0800-701-4815 (Portuguese)
Brunei Darussalam| Dial 800-1111 (English)
Canada| 1-800-565-3344 (English, French)
Chile| 800-361-213 (Spanish)
China| Technical Support Line: 400-100-6000 (Mandarin)
China (Hong Kong S.A.R.)| (852) 3516-8977 (Cantonese, English, Mandarin)
China (Macau S.A.R.)| 0800-807/(852) 3071-3559 (Cantonese, English, Mandarin)
Colombia| 1-800-912-3021 (Spanish)
Costa Rica| 0-800-011-1029 (Spanish)
Croatia| 385-1-3033-120 (Croatian)
Cyprus| 800-92537 (Greek)
Czech Republic| 800-353-637 (Czech)
Denmark| Warranty service and support: 7010-5150 (Danish)
Dominican Republic| 1-866-434-2080 (Spanish)
Ecuador| 1-800-426911-OPCION 4 (Spanish)
Egypt| Primary: 0800-0000-850 Secondary: 0800-0000-744 (Arabic, English)
El Salvador| 800-6264 (Spanish)
Estonia| 372-66-0-800 (Estonian, Russian, English)
Finland| Warranty service and support: +358-800-1-4260 (Finnish)
France| Warranty service and support: 0810-631-213 (hardware) (French)
Country or Region| Telephone Number
---|---
Netherlands| 020-513-3939 (Dutch)
New Zealand| 0508-770-506 (English)
Nicaragua| 001-800-220-2282 (Spanish)
Norway| 8152-1550 (Norwegian)
Panama| Lenovo Customer Support Center: 001-866-434 (toll-free) (Spanish)
Peru| 0-800-50-866 OPCION 2 (Spanish)
Philippines| 1-800-8908-6454 (GLOBE subscribers)
1-800-1441-0719 (PLDT subscribers) (Tagalog, English)
Poland| Laptops and tablets branded with logo Think: 48-22-273-9777 ThinkStation and ThinkServer: 48-22-878-6999 (Polish, English)
Portugal| 808-225-115 (Standard Charges Apply) (Portuguese)
Romania| 4-021-224-4015 (Romanian)
Russia| +7-499-705-6204
+7-495-240-8558 (Standard Charges Apply) (Russian)
Singapore| 1-800-415-5529
6818-5315 (Standard Charges Apply) (English, Mandarin, Bahasa Malaysia)
Slovakia| ThinkStation and ThinkServer: 421-2-4954-5555
Slovenia| 386-1-2005-60 (Slovenian)
Spain| 34-917-147-833 (Spanish)
Sri Lanka| 9477-7357-123 (Sumathi Information systems) (English)
Sweden| Warranty service and support: 077-117-1040 (Swedish)
Switzerland| Warranty service and support: 0800-55-54-54 (German, French, Italian)
Taiwan| 0800-000-702 (Mandarin)
Thailand| 001-800-4415-734
(+662) 787-3067 (Standard Charges Apply) (Thai, English)
Turkey| 444-04-26  (Turkish)
United Kingdom| Standard warranty support: 03705-500-900 (local toll calls)
Standard warranty support: 08705-500-900 (English)
US| 1-800-426-7378 (English)
Uruguay| 000-411-005-6649 (Spanish)
Venezuela| 0-800-100-2011 (Spanish)
Vietnam| 120-11072 (Toll-Free)
84-8-4458-1042 (Standard Charges Apply)
(Vietnamese, English)

Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering the subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place – Building One Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimers of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not suitable for use in transplantation or other life support applications. In these applications, if it does not work properly, it may cause personal injury or even death. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

The performance data contained in this document is measured in a controlled environment. Therefore, the results obtained in other operating environments may be very different. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Recycling information

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to:
http://www.lenovo.com/lenovo/environment/recycling

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun in October 1, 2003. This service is provided free of charge for home- used computers sold after October 1, 2003. For details, visit the Lenovo Web site at:
https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.

Disposing of Lenovo computer components

Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmentally sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCentre
ThinkPad
ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac power cord for other devices.

References

• TCO Certified - the world’s leading sustainability certification for IT products
• Energy Efficient Products | ENERGY STAR
• lenovo.com/healthycomputing/
• lenovo.com/lenovo/environment/recycling
• Registration - Lenovo Support US
• Regulatory Compliance | Personal Computer Safety | Lenovo US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• Monitors Accessories - Reference Guide - Lenovo Support US
• Contact Us - PC, Data Center, Mobile, Smart Devices - Lenovo Support US
• ThinkVision E29w-20 Monitor - Overview and Service Parts - Lenovo Support US

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