ICONpet™ Robotic Vacuum App Pairing Guide | App Support

ICONpet Robotic Vacuum App Pairing Guide

Have you reviewed the requirements to ensure your phone and Wi-Fi Network are supported?

Experiencing an error when pairing?

• Uninstall & reinstall the BISSELL Connect App

• Restart your phone and attempt the pairing process again

• If you are still receiving an error, please refer to the error specific troubleshooting steps in our I can’t connect to My ICONpet Robot – Pairing Errors guide

Pairing Steps:

• Step 1: Download the BISSELL Connect App from Apple App store or Google Play store
• Step 2: Connect ICONpet Robot to BISSELL Connect App
• Step 3: Connecting the product to Wi-Fi
• Step 4: Setting-up the ICONpet Robot

Step 1: Download the BISSELL Connect app from Apple app store or Google Play store

*Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. 

• Having difficulty downloading the app? Make sure there is enough storage available on your device and a strong Internet connection
  • If the problem persists, restart your device and try again
  • If the BISSELL Connect App still will not download onto your device, contact your phone service provider

Step 2: Connect ICONpet Robot to BISSELL Connect App

• Create a BISSELL account to sign in, or sign in via Google or Facebook

  • If using Facebook to log in you can only be logged into one Facebook account on your mobile device

• Select product – ICONpet Robot

  • If you have previously created an account click on the hamburger menu on the top left corner of the app
  • Click the plus sign and select a product to add

• Wi-Fi Display light will be BLINKING WHITE

• Remove the Dust Bin to find the QR code – Display light will be BLINKING BLUE

  • Do not return Dust Bin until pairing is complete

• If ‘BISSELL would like to Access Your Camera” populates > Click ‘Go to Settings’

  • Turn the Toggle on next to “Camera”

• Scan the QR code

  • Ensure your phone Wi-Fi is on, you are connected to your home network & near your router

• You may be asked to Join the BISSELL Network, select ‘Join’

• If prompted to allow BISSELL to find and connect to devices on your local network > Click “Ok”

• App will show ICONpet is connecting to the phone – this could take a few minutes

• Once connection is successful it will be indicated on App

  • Wi-Fi light will change from BLINKING BLUE to SOLID BLUE

• Select next

Step 3: Connecting ICONpet Robot to Wi-Fi

• Connect the ICONpet Robot to your home Wi-Fi Network.

  • If network does not show up right away, move the Robot and phone closer to your router and select ‘Rescan’ at the bottom of the screen
  •  Keep the BISSELL Connect App open and active on your phone until the pairing process is complete
  • To change the Wi-Fi network that your ICONpet Robot is connected to, go to the settings screen within the App and click on the Wi-Fi settings option and then follow the prompts 
  • If your Wi-Fi network does not appear in the list to choose from, make sure you are using a 2.4 GHz frequency Wi-Fi connection, 5 GHz frequency will not appear

• Enter Wi-Fi Password

• App will show pairing screen

  • Wi-Fi light will be BLINKING BLUE
  • Dust Bin should not be installed yet
  • After machine pairs to Internet, it will then connect the cloud to finish pairing

• ‘Finalizing Complete’ means the machine has successfully paired to the Internet

  • Select ‘Next’

Step 4: Setting-up the ICONpet Robot

• Name your ICONpet Robot

  • Once Dust Bin is installed the Wi-Fi light will be SOLID WHITE

• Register your ICONpet Robot by entering ‘Date Purchased’ and ‘Store Purchased’ information and click ‘Submit’

  • After you register your ICONpet Robot you can access Warranty information within the BISSELL app
  • If you had previously registered your machine, select ‘Skip’ when you come to the ‘Register Your Robot’ screen
    • The registration information was saved from the initial pairing
      • To confirm: Go to Settings > Warranty

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