LG LTNC11131V TOP MOUNT REFRIGERATOR Owner’s Manual

OWNER’S MANUAL
TOP MOUNT REFRIGERATOR
Please read this owner’s manual thoroughly before operating and keep it handy for reference at all times.
Model Name
LTNC11131V
TNC08121V
LRTNC0905V P/No.: MFL62423833-7
www.lg.com
Copyright © 2018-2020 LG Electronics Inc.
All Rights Reserved.

PRODUCT FEATURES

• Depending on the model, some of the following functions may not be available.

| SMART DIAGNOSIS™
Use the function to contact the service center and receive a precise diagnosis when the refrigerator malfunctions or fails. Use it only to connect to the consultant and do not use it in normal times.
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| HUMIDITY CONTROLLED CRISPERS
The Humidity-Controlled Crispers are designed to help keep your fruits and vegetables fresh and crisp. You can control the amount of humidity in the crispers by adjusting the settings between Low and High.
| PULL OUT TRAY
The Pull Out Tray pulls forward to provide easy access to items.
| ICEMAKER
To suit your individual storage needs your icemaker can be moved from one side to another.

WARNING
Fill with potable water only.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
**This guide contains many important safety messages. Always read and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others, or cause damage to the product.
All safety messages will be preceded by the safety alert symbol and the hazard signal word WARNING or CAUTION. These words mean:
DANGER When violating an indication item, serious injury or death happens urgently.
WARNING Misuses of the product will cause you physical damage or personal wounds.
CAUTION Indicates an imminently hazardous situation which if not avoided may result in minor or moderate injury or product damage.
WARNING
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following:
Power**

• NEVER unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent, or a similar qualified person in order to avoid a safety hazard. Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end.
• Do not use an uncertified power outlet.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Plugin the power plug with the power cord facing downward.
• Do not use extension cords or ungrounded (two-prong) adapters.

Installation

• Contact an authorized service center when you install or relocate the refrigerator.
• When moving your refrigerator away from the wall, be careful not to roll over or damage the power cord.
• Prior to use, ensure that you are connecting this product to a dedicated grounded electrical outlet rated for use with this product (115V~ 60Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
• Do not install the refrigerator where there may be a danger of the unit falling.

Use

• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not hang on to or place heavy objects on the refrigerator’s dispenser.
• Do not place heavy or dangerous objects (bottles with liquid) on the refrigerator.
• Do not put live animals inside the refrigerator.
• Do not allow children to climb into the product when it is in use.
• In the event of a gas leak (propane/LPG), ensure adequate ventilation and contact an authorized service center before resuming use. Do not touch or disassemble the electrical outlet of the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure adequate ventilation and contact an authorized service center.
• Do not use or place flammable substances (chemicals, medicine, cosmetics, aerosol, etc) near the refrigerator or store them inside the refrigerator. Do not place the refrigerator in the vicinity of flammable gas.

WARNING
This appliance contains a small amount of isobutane refrigerant (R600a), but it is also combustible.
When transporting and installing the appliance, care should be taken to ensure that any part of the refrigerating circuit is damaged. Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is placed for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be placed depends on the amount of refrigerant used. The room must be 1m² in size for every
8 grams of R600a refrigerant inside the appliance.
The amount of refrigerant in your particular appliance is shown on the identification label inside the appliance.
Never start up an appliance showing any signs of damage. If in doubt, consult your service center.
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following:

• This product is not to be used for special purposes such as the storage of medicine or test materials or for use on ships, etc.
• Unplug the power plug before cleaning or repairing the refrigerator.
• Do not modify or extend the power cord.
• Do not use a dryer to dry the interior.
• Do not light a candle to remove interior odors. For your safety, this appliance must be properly grounded. Have the wall outlet and the circuit checked by a qualified electrician to make sure the outlet is properly grounded?
• Do not use an outlet that can be turned off with a switch.
• Do not use an extension cord. It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Do not use an adapter plug and plug the power plug into a multi-outlet extension cord.
• Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke coming from the appliance.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not disassemble or modify the refrigerator.
• Do not put hands, feet, or metal objects below or behind the refrigerator.
• Do not touch the cold surfaces in the freezer compartment with wet or damp hands, when your refrigerator is in operation.
• Do not put glass containers, glass bottles or soda in the freezer.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to assure that they do not play with the appliance.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health issue. If you are throwing away you’re old refrigerator, make sure the CFC or HCFC coolant is removed for proper disposal by a qualified servicer. If you release CFC/HCFC coolant, you may be fined or imprisoned in accordance with the relevant environmental law.
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside.
• If the refrigerator is connected to a circuit protected by fuses, use time-delay fuses.
• If the use of this unit is no longer needed, please contact local authorities to dispose of this product in a safe way due contains Cyclopentane or pentane as gas for insulation and R600a as a refrigerant. Insulation gases and refrigerants require a special elimination process. This product contains flam-mable insulation and refrigerant.
• Do not damage the refrigerant circuit.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following:
CAUTION
Installation

• The refrigerator must be properly installed in accordance with the Installer Instructions that were taped to the front of the refrigerator.
  Be careful when you unpack and install the refrigerator. Immediately dispose of plastic and other packing materials out of the reach of children.

• The appliance must be positioned for easy access to a power source.

Use

• Close the door carefully when children are around.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be careful closing doors when children are nearby.
• If you store food improperly, be aware that it may fall and cause injury.
• Do not use aerosols near the refrigerator.
• Do not store articles on the top of the appliance.

Maintenance

• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Wipe foreign objects (such as dust and water) off the prongs of the power plug and contact areas regularly.
• Do not store, disassemble or repair the refrigerator by yourself.
• Remove any dust or foreign matter from the power plug pins.
• Do not use a wet or damp cloth when cleaning the plug.
• If the refrigerator is disconnected from the power supply, wait for at least five minutes before plugging it back in.
• If you notice a chemical or burning plastic smell or see smoke, unplug the refrigerator immediately and contact your LG Electronics Service Center.

Risk of Fire
Keep in mind next caution points when you move or install your refrigerator, gas used in your appliance is inflammable:

• Avoid using any flame or heat sources to access the sealing system when the appliance is being filled with refrigerant.
• In case of a refrigerant leak, the area must be completely ventilated before start working.
• Be careful, DO NOT damage the refrigeration circuit.

Risk of Fire or Explosion (Inflammable Refrigerant)
The refrigerator only must be repaired by qualified personal. Do not drill the refrigeration circuit. Read instructions in your owner’s manual betOrtit use this product, all safety messages must be followed.
WARNING
DO NOT USE MECHANICAL DEVICES
Do not use mechanical devices or other means to accelerate the defrosting process, only those recommended by the manufacturer.
WARNING
DO NOT STORE ELECTRICAL APPLIANCES
Do not use electrical appliances inside the food storage compartment, unless they are recommended by the manufacturer.
SAVE THESE INSTRUCTIONS

COMPONENTS
Use this page to become more familiar with the parts and features of your refrigerator.

Refrigerator Exterior

Refrigerator Interior

INSTALLATION

Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to another location.

This appliance is intended to be used in household and similar applications such as:
-Staff kitchen areas in shops, offices, and other working environments; farm houses and by clients in hotels, motels, and other residential-type environments.
-Bed and breakfast type environments; catering and similar non-retail applications.

Specifications

The appearance and specifications listed in this manual may vary due to constant product improvements.

LTNC11131V| Dimensions| Width 24 in (610 mm)| Depth 26 in (661 mm)| Height 66 1/2 in (1690 mm)
---|---|---|---|---
Net Weight| 56,2 kg (124 lb.)
LTNC08121V| Dimensions| Width 21.9 in (555 mm)| Depth 24.6 in (625 mm)| Height 61.6 in (1565 mm)
Net Weight| 49 kg (108.03 lb.)
LRTNC0905V| Dimensions| Width 21.9 in (555 mm)| Depth 24.8 in (630 mm)| Height 65.6 in (1667 mm)
Net Weight| 50,8 kg (112 lb.)

Unpacking Your Refrigerator

WARNING

• Use two or more people to move and install the refrigerator. Failure to do so can result in back or another injury.
• Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to protect the floor. Always pull the refrigerator straight out when moving it. Do not wiggle or walk the refrigerator when trying to move it, as floor damage could occur.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator. Failure to do so can result in fire, explosion, or death.

Remove tape and any temporary labels from your refrigerator before using. Do not remove any warning-type labels, the model and serial number
labels.
To remove any remaining tape or glue, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator.
Refrigerator shelves are installed in the shipping position. Please reinstall shelves according to your individual storage needs.
Choosing the Proper Location

• The refrigerator should always be plugged into its own individual properly grounded electrical outlet rated for 115V~60 Hz, AC only, and fused at 15 A.
• This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires. It is recommended that a separate circuit serving only this appliance be provided.

WARNING
To reduce the risk of electric shock, do not install the refrigerator in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be leveled and installed on a solidly constructed floor. If required, adjust the leveling legs to compensate for unevenness of the floor. The front should be slightly higher than the rear to aid in door closing. Leveling legs can be turned easily by tipping the cabinet slightly. Turn the leveling legs to the left to raise the unit or to the right to lower it (See Leveling section).
NOTE
Installing on carpeting, soft tile surfaces, a platform, or a weakly supported structure is not recommended.
Ambient Temperature
Install this appliance in an area where the temperature is between 55°F (13°C) and 110°F (43°C). If the temperature around the appliance is too low or high, the cooling ability may be adversely affected.
Measuring the Clearances
Too small of a distance from adjacent items may result in lowered freezing capability and increased electricity consumption charges.
Allow at least 24 inches (61 cm) in front of the refrigerator to open the doors and at least 2 inches (5.08 cm) between the refrigerator and the wall.

Turning On The Power

1. Plugin the refrigerator.
   

CAUTION
Connect to a rated power outlet.
Have a certified electrician check the wall outlet and wiring for proper grounding.
*Do not damage or cut off the ground terminal of the power plug.

Leveling
After installing, plug the refrigerator’s power cord into a 3-prong grounded outlet and push the refrigerator into the final position.
Your refrigerator has two front-leveling legs (one on the right side and one on the left).
Adjust the legs to alter the tilt from front to front or side to side. If the refrigerator seems unsteady, or you want the doors to close more easily, adjust the refrigerator’s tilt using the instructions below:

1. Turn the leveling legs by inserting a flat blade screwdriver in the holes located in the leveling screws. Turn the leg clockwise ( ) to raise that side of the refrigerator or counterclockwise ( )to lower it. It may take several turns of the leveling leg to adjust the tilt of the refrigerator.
   NOTE
   Having someone push back against the top of the refrigerator takes some weight off the leveling legs. This makes it easier to adjust the legs.

2. Open both doors again and check to make sure that they close easily. If the doors do not close easily, tilt the refrigerator slightly more to the rear by turning both leveling legs counterclockwise. It may take several more turns, and you should turn both leveling legs the same amount.

HOW TO USE

Before use

Clean the refrigerator.
Clean your refrigerator thoroughly and wipe off all dust that accumulated during shipping.

CAUTION

• Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator.
• Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator.

NOTE
Remove adhesive residue by wiping it off with your thumb or dish detergent.
Connect the power supply.

Check if the power supply is connected before use.
Read the “Turning On The Power” section.
Wait for the refrigerator to cool.
Allow your refrigerator to run for at least two to three hours before putting food in it. Check the flow of cold air in the freezer compartment to ensure proper cooling.
CAUTION
Putting food in the refrigerator before it has cooled could cause the food to spoil, or a bad odor could remain inside the refrigerator.
The refrigerator makes a loud noise after the initial operation.
This is normal. The volume will decrease as the temperature lowers.
Open refrigerator doors to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from inside the refrigerator and open the refrigerator doors for ventilation.
IN CASE OF REFRIGERANT LEAK

• Do not touch the refrigerator or the outlet and ventilate the room immediately.
• The explosion by spark may cause fire or burn.
• Because this refrigerator uses natural gas (isobutene, R600a) even a small amount (80~90 g) is combustible.
• When the gas is leaked by the severe damage during delivering, installing or using the refrigerator, any spark may cause fire or burn.

Control Pad

Control Pad Features

| Controls the temperature of the refrigerator compartment.
Turn the knob to the desired setting (from 1 to 7).
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Controls the flow of cold air from the freezer into the refrigerator.
Change the control by gently sliding it. The arrow indicates the setting selected (from 1 to 5).

Adjust the temperature controls depending on the amount of stored food, using the suggested settings below:

NOTE

• Keep the temperature controls clear of food packages, which might knock into them and change the temperature settings.
• Controls’ appearance may vary according to your model.

Storing Food
Food Preservation Location
Each compartment inside the refrigerator is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.

CAUTION

• Do not store food with high moisture content towards the top of the refrigerator. The moisture could come in direct contact with the cold air and freeze.
• Wash food before storing it in the refrigerator. If necessary, rinse and thoroughly pat dry vegetables and fruit to remove obvious soil, juice, or blemished areas, and wipe down food packaging to prevent adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a clean cloth or a paper towel.
• If the refrigerator door or freezer door is opened too often, warm air may penetrate the refrigerator-tor and raise its temperature. This can increase the running costs of the unit.

NOTE

• If you are leaving home for a short period of time, like a short vacation, the refrigerator should be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for an extended period of time, remove all food and unplug the power cord. Clean the interior, and leave the door open to prevent fungi from growing in the refrigerator.

Food Storage Tips
*The following tips may not be applicable depending on the model.
Wrap or store food in the refrigerator in airtight and moisture-proof material unless otherwise noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products, check the date code to ensure freshness.

Food

|

How To

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Butter or Margarine| Keep opened butter in a covered dish or closed compartment. Z
When storing an extra supply, wrap in a freezer packaging and freeze.
Cheese| Store in the original wrapping until you are ready to use it.
Once opened, rewrap tightly in plastic wrap or aluminum foil.
Milk| Wipe milk cartons. For coldest milk, place containers on an interior shelf.
Eggs| Store in original carton on interior shelf, not on door shelf.
Fruit| Do not wash or hull the fruit until it is ready to be used. Sort and keep fruit in its original container, in a  crisper, or store in a completely closed paper bag on a refrigerator shelf.
Leafy Vegetables| Remove store wrapping and trim or tear off bruised and discolored areas. Wash in cold water and drain. Place in a plastic bag or plastic container and store in crisper.
Vegetables with skins (carrots, peppers)| Place in plastic bags or plastic containers and store in crisper.
Fish| Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase. It is recommended to consume fresh fish and shellfish the same day purchased.
Leftovers| Cover leftovers with plastic wrap or aluminum foil, or store them in plastic containers with tight lids.

Storing Frozen Food
NOTE
Check a freezer guide or a reliable cookbook for further information about preparing food for freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of food. Do not put more unfrozen food into the freezer than will freeze within 24 hours [no more
than 2 lbs (0,9 kg) to 3 lbs (1,3 kg) of food per cubic foot or freezer space]. Leave enough space in the freezer for air to circulate around packages.
Be careful to leave enough room at the front so the door can close tightly. Storage times will vary according to the quality and type of food, the type of packaging or wrap used (how airtight and moisture-proof), and the storage temperature. Ice crystals inside a sealed package are normal. This simply means that moisture in the food and air inside the package have condensed, creating ice crystals.
NOTE
Allow hot foods to cool at room temperature for 30 minutes, then package and freeze.
Cooling hot foods before freezing save energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not allow air or moisture in or out. If it does, you could have food odor and taste transfer throughout the refrigerator and could also dry out frozen food.
Packaging recommendations:

• Rigid plastic containers with tight-fitting lids.
• Straight-sided canning/freezing jars.
• Heavy-duty aluminum foil.
• Plastic-coated paper.
• Non-permeable plastic wraps.
• Specified freezer-grade self-sealing plastic bags.

Follow package or container instructions for proper freezing methods
Do not use:

• Bread wrappers.
• Non-polyethylene plastic containers.
• Containers without tight lids.
• Wax paper or wax-coated freezer wrap.
• Thin, semi-permeable wrap.

Humidity-Controlled Crisper
The crispers provide fresher tasting fruit and vegetables by letting you easily control humidity inside the drawer.
You can control the amount of humidity in the moisture-sealed crispers by adjusting the control to any setting between High and Low.

High lets moist air out of the crisper for the best storage of fruit.
Low keeps moist air in the crisper for best storage of fresh, leafy vegetables.
To remove the crisper, follow these instructions:

• Pull out the crisper to full extension, lift the front up, and pull straight out.
• To install the crisper, slightly tilt up the front, insert the drawer into the frame, and push it back into place.

Door Bins
The door bins are removable for easy cleaning and adjustment.

• To remove the bin, simply lift the bin up and pull it straight out.

• To replace the bin, slide it in above the desired support and push down until it snaps into place.
  CAUTION

• Do not apply excessive force while detaching or assembling the storage bins.

• Do not use the dishwasher to clean the storage bins and shelves.

• Regularly detach and wash the storage bins and shelves, they can become easily contami- noted by the food.

Adjusting the Refrigerator Shelves
The shelves in your refrigerator are adjustable to meet your individual storage needs.
Adjusting the shelves to fit items of different heights will make finding the exact item you want easier. Doing so will also reduce the amount of time the refrigerator door is open which will save energy.
Detaching the Shelf
In order to remove the refrigerator shelves follow these instructions:

1. Lift the back of the shelf from below.
2. Use enough force to lift the shelf and release it from the holders.
3. Slide the shelf forward to remove it completely.
   

CAUTION

• Do not clean glass shelves with warm water while they are cold. Shelves may break if they’re exposed to sudden temperature changes or impact.
• Glass shelves are heavy. Use special care when removing them.

MAINTENANCE
Cleaning

• Both the refrigerator and freezer sections defrost automatically; however, clean both sections about once a month to prevent odors.
• Wipe up spills immediately.
• Always unplug the refrigeration before cleaning.

General Cleaning Tips

• Unplug the refrigerator or disconnect power.
• Remove all removable parts, such as shelves, crispers, etc.
• Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners.
• Hand wash, rinse and dry all surfaces thoroughly.

Exterior
For products with a stainless steel exterior, use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth.
** CAUTION**

• Do not use a rough cloth or sponge when cleaning the interior and exterior of the refrigerator.
• Do not place your hand on the bottom surface of the refrigerator when opening and closing.

WARNING
Use non-flammable cleaner. Failure to do so can result in fire, explosion, or death.

Inside Walls (allow freezer to warm up so the cloth will not stick)
To help remove odors, you can wash the inside of the refrigerator with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 quart of water (26 g soda to 1-liter water). Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning waxes, concentrated detergents, bleaches, or cleaners containing petroleum on plastic refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use window sprays, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Light (LED) replacement
Note: Do not remove the LED, it is only to be removed by a qualified technician.
WARNING
In case of replacement, the new lamp should be the same specification as the original.

SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the or logo. The LG ThinQ application allows you to communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smartphone using the convenient smart features.
Smart Diagnosis

• If experience a problem while a problem using the appliance, this smart diagnosis feature will help you diagnose the problem.

NOTE

• appliance improvement purposes without notice to users.
• The function may vary by model

Installing the LG ThinQ Application

• Search for the LG ThinQ Play Store or Apple App Store on a smartphone application.
• Run the LG ThinQ application and follow the instructions in the application to register the appliance.

Smart Diagnosis
This feature is only available on models with the or logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE

• For reasons that are only attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, wi-n unavailability, Wi-Fi disconnection, local AppStore policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different form-pending on where you are located.

Using Audible Diagnosis to Diagnose Issues

Follow the instructions below to use the audible diagnosis method.

•Launch the LG ThinQ application and select the smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis provided in the LG ThinQ application.

1. Open the freezer door.

2. Open the refrigerator door and then close and open it 5 times for a period of 8 seconds.

3. Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door.
   

4. Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.

NOTE

• For best results, do not move the phone while the tones are being transmitted.

TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time and money.

Problem

| Possible Causes|

Solutions

---|---|---
The refrigerator is not  cooling or has no power.| The refrigerator control is set to OFF (some models).| Turn the control ON. Refer to the Setting the Controls section for proper temperature settings.
The refrigerator is in the defrost cycle.| During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has been completed.
The refrigerator was recently installed.| It may take up to 24 hours for each compartment to reach the desired temperature.
The refrigerator was recently relocated.| If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power.
A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet’s circuit breaker has tripped.| • Check the main electrical box and replace the fuse or reset the circuit breaker. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
• Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.
The cooling System runs too much.| The refrigerator is replacing an older model.| Modern refrigerators require more operating time but use less energy due to more efficient technology.
The refrigerator was recently plugged in or power restored.| The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.| Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed (Refer to the Food Storage Guide).
Doors are not closed completely.| Firmly push the doors shut. If they will not shut all the way, see the Doors will not close completely or pop open section in Troubleshooting.
The refrigerator is installed in a hot location.| The compressor will run longer under warm conditions. At normal room temperatures, 70°F (21 °C) expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110°F (43 °C).
The refrigerator or Freezer section is too warm.| The refrigerator was recently installed.| It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections.| Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to allow air to flow throughout the compartment.
Doors are opened often or for long periods of time.| When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
The unit is installed in a hot location.| The refrigerator should not be operated in temperatures above 110°F (43 °C).
A large amount of food or hot food was added to either compartment.| Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect.
Doors not closed correctly.| See the Doors that will not close correctly or pop open section in Troubleshooting.
Temperature control is not set correctly.| If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Pad section for more information.
Defrost cycle has recently been completed.| During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has been completed.
Interior moisture buildup.| Doors are opened often or for long periods of time.| When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Doors not closed correctly.| See the Doors will not close correctly section in the Troubleshooting section.
The weather is humid.| Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Main- training a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
Interior moisture buildup.| Defrost cycle recently completed.| During the defrost cycle, the temperature of each compartment may raise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.| Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.
Food is freezing in the refrigerator compartment.| Food with high water content was placed near an air vent.| Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.| If the temperature is too cold,  adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Pad section for more information.
The refrigerator is installed in a cold location.| When the refrigerator is operated in temperatures below 41°F (5°C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperatures below 55°F (13°C).
Frost or ice crystals form on frozen food (outside of package).| The door is opened frequently or for long periods of time.| When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. The increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.
The door is not closing properly.| Refer to the Doors will not close correctly or pop open section in the Troubleshooting section.
The refrigerator or Freezer section is too cold.| Incorrect temperature control settings.| If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Pad section for more information.
Frost or ice crystals on frozen food (inside of the sealed package).| Condensation from food with a high water content has frozen inside of the food package.| This is normal for food items with high water content.
Food has been left in the freezer for a long period of time.| Do not store food items with high water content in the freezer for a    long period of time.
Ice has a bad taste or odor.| The food has not been stored properly in either compartment.| Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.| See the Cleaning section for more information.
Ice has a bad taste or odor.| The ice storage bin needs to be cleaned.| Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.
Clicking| The defrost control will click when the automatic defrost cycle begins and ends. The (thermostat control or refrigerator control on some

models) will also click when cycling on and off.

| Normal Operation.
Rattling| Rattling noises may come from the flow of refrigerant, or items stored on top of or around the refrigerator.| Normal Operation.
The refrigerator is not resting solidly on the floor.| The floor is weak or uneven or leveling legs need to be adjusted. See the Leveling section.
Refrigerator with linear compressor was jarred while running.| Normal Operation.
Whooshing| The evaporator fan motor is circulating air through the refrigerator and freezer compartments.| Normal Operation.
Air is being forced over the condenser by the condenser fan.| Normal Operation.
Gurgling| Refrigerant flowing through the cooling system.| Normal Operation.
Popping| Contraction and expansion of the inside walls due to changes in temperature.| Normal Operation.
Sizzling| Water dripping on the defrost heater during a defrost cycle.| Normal Operation.
Vibrating| If the side or back of the refrigerator is touching a cabinet or wall, some of the normal vibrations may make an audible sound.| To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet.
Dripping| Water running into the drain pan during the defrost cycle.| Normal Operation
Pulsating or High-Pitched Sound| Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or high-pitched running, it is normal to hear a sound.| Normal Operation
Doors will not close correctly or pop open.| Food packages are blocking the door open.| Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.| Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions. See the How to Use section for more information.
The refrigerator is not leveled properly.| See Leveling in the Refrigeration Installation section to level the refrigerator.
Doors are difficult to open.| The gaskets are dirty or sticky.| Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
The door was recently closed.| When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.
Refrigerator wobbles

or seems unstable.

| Leveling legs are not adjusted properly.| Refer to the Leveling section.
The floor is not level.| It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work.| LED interior lighting failure.| The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician.
The interior of the refrigerator is covered with dust or soot.| The refrigerator is located near a fire source, such as fireplace, chimney, or candle.| Make sure that the refrigerator is not located near a fire source, such as a fireplace, chimney, or candle.

LG ELECTRONICS U.S.A., INC.
LG REFRIGERATOR LIMITED WARRANTY – U.S. A.
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU
AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT
OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED
“PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only when purchased and used within the United States including the U.S. Territories.

WARRANTY PERIOD

**Refrigerator/Freezer| Sealed System (Condenser, Dryer, Connecting Tube and Evaporator)| Compressor
One (1) year from the date of original retail purchase| Five (5) years from the date of original retail purchase| Five (5) years from the date of original retail purchase| Linear / Inverter Compressor Only: Parts Only for years 6-10 from the date of original retail purchase (Consumer will be charged for labor)
Parts and Labor (internal/ functional parts only)| Parts and Labor| ** Parts and Labor

• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise, factory remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITH­ OUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs. ‘, Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air.
• Damage resulting from operating the Product in a corrosive atmosphere or contrary to the product owner’s manual.
• Damage or failure to the Product caused by accidents, pests, and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LG.
• Damage or failure caused by unauthorized modification or alteration, or if used for other the intended purpose.
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts not authorized by Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of the product, unless such damage is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, ‘Where Is”, “With All Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not authorized by
• Replacement of light bulbs, filters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or industrial use, offices, and recreational facilities or vehicles)or contrary to the instructions outlined in the Product’s owner’s manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• ‘Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this limited warranty.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION Call 1-800-243-0000 and select the appropriate option from the menu. Or visit our website at http://www.lg.com. Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:
** ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Depart-faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim, and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver.
Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt-out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in a small claims court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures.
To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law.
The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs.
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location.
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt-Out.
** You may opt-out of this dispute resolution procedure. If you opt-out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt-out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt-Out” or (ii) calling 1-800-980-2973. You must include in the opt-out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair- service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
You may only opt-out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt-out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt-out, then you accept all terms and conditions of the arbitration provision described above.

LG ELECTRONICS CANADA, INC.
LG REFRIGERATOR LIMITED WARRANTY – Canada
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT-OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PRO- CEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair or replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product distributed, purchased, and used within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD
(Note: If the original date of purchase cannot be verified, the warranty will begin sixty
(60) days from the date of manufacture)

Refrigerator| Sealed System (Condenser, Dryer, Connecting Tube and Evaporator)| Linear / Inverter Compressor
One (1) year from the date of original retail purchase| One (1) year from the date of original retail purchase| Seven (7) years from the date of original retail purchase| Ten (10) years from the date of original retail purchase
Parts and Labor (internal/ functional parts only)| Parts and Labor| Parts only (Consumer will be charged for labor)| Part only (Consumer will be charged for labor)

• 3FQMBDFNFOU QSPEVDUT BOE QBSUT BSF XBSSBOUFE GPS UIF SFNBJOJOH portion of the original warranty period or ninety (90) days, whichever is greater.
• 3FQMBDFNFOU QSPEVDUT BOE QBSUT NBZ CF OFX, SFDPOEJUJPOFE, SFGVrbished, or otherwise factory remanufactured, all at the sole discretion of LGECI.
• 1SPPG PG PSJHJOBM SFUBJM QVSDIBTF TQFDJGZJOH UIF 1SPEVDU NPEFM and date of purchase is required to obtain warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any implied condition or warranty under provincial law is severable where ot conflicts with such provincial law without affecting the remainder of this warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests, and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or indus­trial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product’s owner’s manual; Carriage or failure caused by the use of any accessories, components or cleaning products, including, without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to exces­sive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With All Faults”, or any similar disclaimer
• Products with original serial numbers that have been removed, altered, or cannot be readily determined at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;

All costs and expenses associated with the above-excluded circumstances, listed under the heading, This Limited Warranty Does Not Cover, shall be borne by the consumer. TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE: Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropri­ate option from the menu, or. Visit our website at http://www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute.
In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim, and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver.
Upon failure to resolve the dispute during the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt-out as provided below, or you reside in a jurisdiction that prevents the full application of this clause in the circumstances of the claims at issue (in which case, if you are a consumer, this clause, will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures.
To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law.
The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or QSPWJODJBM/UFSSJUPSJBM law. Should arbitration not be permitted for any claim, action, dispute, or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute, or controversy between you and LG.
Fees/Costs.
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location.
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver.
If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.
Opt-Out.
You may opt-out of this dispute resolution procedure. If you opt-out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt-out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt-Out;” or (ii) calling 1-800-980-2973. You must include in the opt-out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair- service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt-Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute, or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG. You may only opt-out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt-out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt-out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms.
In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.

NOTES

LG Customer Information Center
1-800-243-0000 USA, Consumer User
The USA, Commercial User
1-888-542-2623 CANADA
Register your Product Online!
www.lg.com

References

• LG Electronics & Home Appliances | Shop Now | LG USA
• Request Product Repair Service | LG USA Support

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