DELL 6950 PowerEdge Server Basic SATA User Guide
- June 7, 2024
- Dell
Table of Contents
6950 PowerEdge Server Basic SATA
Support Live Image Version 2.2
User’s Guide
June 2018 Rev. A06
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of
your product. CAUTION: A CAUTION indicates either potential damage to hardware
or loss of data and tells you how to avoid the problem. WARNING: A WARNING
indicates a potential for property damage, personal injury, or death.
© 2016 – 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC,
and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Overview………………………………………………………………………………………………………. 5 What is new in
this release………………………………………………………………………………………………………………………………5 Support
matrix………………………………………………………………………………………………………………………………………………… 5 Minimum
hardware requirements…………………………………………………………………………………………………………………… 8 Tools
available…………………………………………………………………………………………………………………………………………………. 8 Other
documents you may need……………………………………………………………………………………………………………………..9
Chapter 2: Using Support Live Image………………………………………………………………………………. 10 Creating
bootable Support Live Image USB key on systems running
Windows………………………………………….10 Creating a bootable support live image DVD on
systems running Windows………………………………………………. 10 Starting the
server…………………………………………………………………………………………………………………………………………. 11 Starting From a
DVD or USB drive Key or iDRAC Virtual Media……………………………………………………………..11 Booting
to the virtual drive………………………………………………………………………………………………………………………..11 Boot
options…………………………………………………………………………………………………………………………………………………… 12 Using the
MS-DOS-based tools……………………………………………………………………………………………………………………. 12 Running the
MP Memory test…………………………………………………………………………………………………………………..12 Running the gui-
based 32-bit diagnostics………………………………………………………………………………………………..12 Running the
Loop Memory Test………………………………………………………………………………………………………………. 13 Running the
MemTest86…………………………………………………………………………………………………………………………..13 Setting the Asset
Tag………………………………………………………………………………………………………………………………. 14 Clearing the Single-
Bit Memory error log…………………………………………………………………………………………………14 Using the Linux-
Based tools and utilities……………………………………………………………………………………………………… 14 Starting
OpenManage Server Administrator Version 7.4 or 8.0.1…………………………………………………………..
15 Running Dell System E-Support Tool……………………………………………………………………………………………………….
15 Installing the Dell iDRAC7 or iDRAC8 evaluation
license………………………………………………………………………… 17 Running Dell PowerEdge C system
management pack………………………………………………………………………….. 18 Running PowerEdge-C logs
script…………………………………………………………………………………………………………… 19 Intel Processor Diagnostic
Tool……………………………………………………………………………………………………………….. 19 Starting Dell OpenManage
Server Update Utility……………………………………………………………………………………20 Running the stress
tool using the GNOME terminal …………………………………………………………………………….. 20 Sharing files
using Samba share service………………………………………………………………………………………………….20 Testing
network connectivity……………………………………………………………………………………………………………………21 Assigning a
static IP address and default gateway………………………………………………………………………………….21
Generating the PCI devices list……………………………………………………………………………………………………………….. 21
Clearing ESM logs (Dell’s 9th generation or later PowerEdge servers
only)……………………………………….. 22 Clearing the SBE
log………………………………………………………………………………………………………………………………… 22 Accessing and
remounting local NTFS file system………………………………………………………………………………….22 Mounting
USB drive………………………………………………………………………………………………………………………………….23 Copying files to
a USB drive……………………………………………………………………………………………………………………. 23 Starting the Vim
editor……………………………………………………………………………………………………………………………..23 Starting
gedit…………………………………………………………………………………………………………………………………………….24 Starting the Hex
editor……………………………………………………………………………………………………………………………. 24 Using
TightVNC……………………………………………………………………………………………………………………………………….. 24 Using
WinSCP………………………………………………………………………………………………………………………………………….. 24
Contents
3
Useful commands…………………………………………………………………………………………………………………………………….. 25
4
Contents
1
Overview
Support Live Image (SLI) is a CentOS 7.0 image that packages a collection of
utilities and diagnostic tools for Dell PowerEdge servers, Dell PowerEdge C
servers, and Dell PowerVault storage systems. It provides an environment to
run the tools and troubleshoot hardware related issues and gather system
configuration information. The results of the diagnostic tests and
configuration information are sent manually to the technical support team to
identify and resolve an issue.
Support Live Image is primarily used by Dell Service Providers (DSP), and in
some cases, customers instructed by the Dell Technical Support.
If a Dell customer contacts Dell Technical Support for a hardware issue that
requires a part replacement, the replacement part is dispatched to the
customer through the DSP. After replacing the part, if the DSP finds that the
issue is not fixed, the DSP works with technical support to troubleshoot and
resolve an issue.
NOTE: For troubleshooting issues with 12th to 14th generation of PowerEdge
servers, use Support Live Image version 3.0. For instructions to use Support
Live Image version 3.0, see the Support Live Image version 3.0 User’s Guide at
Dell.com/ ServiceabilityTools.
Topics:
· What is new in this release · Support matrix · Minimum hardware requirements
· Tools available · Other documents you may need
What is new in this release
The release highlights of Support Live Image are the availability of the
following: Intel Processor Diagnostic Tool version 2.17.1.0 Dell OpenManage
Server Administrator version 8.0.1 Dell System E-Support Tool version 3.7
iDRAC8 Evaluation License Tool for Dell’s 13th generation of PowerEdge servers
Dell PowerEdge C Logs version 2014-09-23 Dell PowerEdge C System Management
Pack version 2014-07-03 Dell Server Update Utility version 14.10 Availability
of a desktop shortcut to access the /var/data folder where the generated
reports are saved
Support matrix
Supported PowerEdge servers
The following table includes the supported PowerEdge servers.
Table 1. Supported PowerEdge servers
Model
Dell PowerEdge server generation
6950
9th generation
2970
9th generation
2950
9th generation
System type Rack Rack Rack
Overview
5
Table 1. Supported PowerEdge servers (continued)
Model
Dell PowerEdge server generation
2900
9th generation
1950
9th generation
1900
9th generation
1955
9th generation
R905
10th generation
R900
10th generation
R805
10th generation
T605
10th generation
T300
10th generation
R300
10th generation
R200
10th generation
T105
10th generation
T100
10th generation
M600
10th generation
M605
10th generation
M805
10th generation
M905
10th generation
R915
11th generation
R910
11th generation
R815
11th generation
R810
11th generation
R715
11th generation
T710
11th generation
R710
11th generation
T610
11th generation
R610
11th generation
R515
11th generation
R510
11th generation
R415
11th generation
T410
11th generation
R410
11th generation
T310
11th generation
R310
11th generation
R210 II
11th generation
R210
11th generation
T110 II
11th generation
T110
11th generation
6
Overview
System type Rack Rack Rack
Modular Rack Rack Rack Tower Tower Rack Rack Tower Tower
Modular Modular Modular Modular
Rack Rack Rack Rack Rack Tower Rack Tower Rack Rack Rack Rack Tower Rack Tower
Rack Rack Rack Tower Tower
Table 1. Supported PowerEdge servers (continued)
Model
Dell PowerEdge server generation
M610
11th generation
M610x
11th generation
M710
11th generation
M710HD
11th generation
M910
11th generation
R220
12th generation
R720
12th generation
R720xd
12th generation
R620
12th generation
T620
12th generation
M620
12th generation
R820
12th generation
R420
12th generation
R520
12th generation
R320
12th generation
M520
12th generation
M420
12th generation
M820
12th generation
T420
12th generation
T320
12th generation
VRTX
12th generation
R920
12th generation
R630
13th generation
R730
13th generation
R730xd
13th generation
T630
13th generation
Supported Dell PowerEdge C servers
The following table includes the supported PowerEdge C servers. Table 2.
Supported PowerEdge C servers
Model C1100 C2100 C6100 C6105 C6145 C6220
System type Modular Modular Modular Modular Modular Rack Rack Rack Rack Tower Blade Rack Rack Rack Rack Blade Blade Blade Tower Tower Chassis Rack Rack Rack Rack Tower
Type Server Server
Sled Sled Sled Sled
Overview
7
Table 2. Supported PowerEdge C servers (continued) Model C6220II C8220 C5220 C5125
Type Sled Sled Sled Sled
Supported Dell PowerVault systems
The following table includes the supported PowerVault systems. Model NX200
NX300 NX1950 NX3000
NOTE: On an unsupported hardware, Support Live Image will be booted, but the
tools may or may not work.
Minimum hardware requirements
For optimal use or functionality of Support Live Image, the system should have
a minimum of 8 GB RAM.
Tools available
The following table lists the diagnostic and configuration tools available on Support Live Image.
Table 3. Tools available on support live image
MS-DOS-Based Tools
Dell 32Bit Diagnostics Dell MP Memory MemTest86 Dell Asset Tag Utility
Linux-Based Tools
Dell OpenManage Server Administrator (OMSA) Version 7.4 for Dell’s 9th to 12th
generation of PowerEdge servers Version 8.0.1 for Dell’s 13th generation of
PowerEdge servers
Dell System E-Support Tool (DSET) Version 3.7 for Dell’s 9th to 13th
generation of PowerEdge servers
Dell Server Update Utility (SUU) Version 14.10 for Dell’s 9th to 12th
generation of PowerEdge servers
Dell iDRAC7 Evaluation License Tool for Dell’s 12th generation of PowerEdge
servers
Dell iDRAC8 Evaluation License Tool for Dell’s 13th generation of PowerEdge
servers
Dell PowerEdge C System Management Pack setupbios bmc tool ldstate
Dell PowerEdge C Logs (PE-C Logs) for PowerEdge C servers Intel Processor
Diagnostics Tool (IPDT)
8
Overview
Other documents you may need
The User’s Guide and release notes related to Dell OpenManage Server
Administrator, Dell System E-Support Tool, Dell OpenManage Server Update
Utility, MS-DOS-Based Tools, iDRAC Evaluation License, and PowerEdge C System
Management Pack is available in the User_Guides_and_Release_Notes folder that
is available on the Support Live Image desktop.
The Support Live Image Release Notes available on the SLI desktop, provides
details about the supported devices and tools available on the image.
In addition to this guide, you can access the following guides available at
support.dell.com. On the Support page, click Software & Security, and then
click Remote Enterprise Systems Management or Serviceability Tools or
Enterprise System Management. Click the appropriate product link to access the
documents.
Overview
9
2
Using Support Live Image
This chapter provides information about using the Support Live Image to run
diagnostic tools and gather configuration information. To use the Support Live
Image to start the server and run the diagnostic tools, you must create a
bootable DVD or USB key. For more information about using a bootable DVD or
USB, see: Creating a Bootable Support Live Image USB Key On Systems Running
Windows Creating a Bootable Support Live Image DVD On Systems Running Windows
Topics:
· Creating bootable Support Live Image USB key on systems running Windows ·
Creating a bootable support live image DVD on systems running Windows ·
Starting the server · Boot options · Using the MS-DOS-based tools · Using the
Linux-Based tools and utilities
Creating bootable Support Live Image USB key on systems running Windows
It is recommended that you create the Support Live Image bootable USB key by
using Rufus. However, you can also use other tools available for creating the
bootable USB key. 1. Download and install Rufus on your system. You can
download Rufus from the Rufus website. 2. Connect a USB key with a minimum
capacity of 4 GB to an available USB connector on your system. 3. From the
File System list, select FAT32. 4. From the Partition scheme and target system
type list, select MBR partition scheme for BIOS or UEFI.
NOTE: By default, the Device, Cluster Size, and New volume label values are
displayed depending on the size of the USB key.
5. In the Format Options section, select the Create a bootable disk using
option, and browse to select the Support Live Image ISO file.
6. Click Start. The bootable USB key is created and a confirmation message is
displayed.
Creating a bootable support live image DVD on systems running Windows
You can use any image-burning tool available for creating a bootable DVD. This
section provides instructions for creating a bootable DVD using ImgBurn. To
create a bootable Support Live Image DVD: 1. Download ImgBurn available at
http://imgburn.com and install it on your system. 2. Insert a writable DVD
with a minimum capacity of 4.7 GB into the optical drive. 3. Click Start > All
Programs > ImgBurn. 4. Right-click ImgBurn and select Run as administrator.
The ImgBurn dialog box is displayed. 5. Click Write image file to disc.
10
Using Support Live Image
6. Under Source, click the browse icon. 7. In the Open dialog box, browse
through to select the Support Live Image (.iso) file, and then click Open. 8.
Under Destination, select the appropriate DVD drive. 9. Click the write icon
that is displayed at the bottom of the dialog box.
Starting the server
To run the diagnostic tools and gather configuration information, you must
start the server using the Support Live Image USB drive key or DVD or iDRAC
Virtual Media that you created. The methods of starting a server are: Starting
from the USB drive key or DVD or iDRAC Virtual Media. For more information,
see Starting From a DVD or USB
drive Key or iDRAC Virtual Media. Starting by using a virtual media. For more
information, see Booting To The Virtual Drive.
Starting From a DVD or USB drive Key or iDRAC Virtual Media.
To start from a DVD or USB drive key or iDRAC Virtual Media: 1. Insert the
Support Live Image DVD or USB drive key or mount the ISO image through virtual
media in the server. 2. Restart the server. 3. When the F11 prompt is
displayed on the screen, press the
The BIOS Boot Manager screen is displayed. 4. Select one of the following on
the basis of the device you want to boot to:
To boot to the DVD, select Optical Drive in the menu, and then press
a. Select Hard Drive C: in the menu. b. In the menu that is displayed, select
the appropriate USB port, and then press
NOTE: If you do not press any key before the countdown timer reaches 0, the
Support Live Image automatically boots to the Linux-Based Diagnostic Tools
(Dell 9G13G servers) option.
Booting to the virtual drive
NOTE: The method of using virtual media varies across systems, depending on
the DRAC or iDRAC and the version of the firmware. For DRAC, you can mount
Support Live Image on DRAC virtual console from DRAC GUI and for iDRAC, you
can mount Support Live Image on Virtual ConsoleVirtual Media. For more
information, see the DRAC or iDRAC User’s Guide at dell.com/support/manuals.
1. Perform one of the following as applicable: Mount the Support Live Image
(
2. When the system starts, F11 prompt is displayed on the screen, press
Using Support Live Image
11
Boot options
NOTE: When the system boots to the Support Live Image, the automatic boot
countdown timer is displayed. To view the boot options menu, you must press
any key before the countdown timer reaches 0. If you do not press any key
before the countdown timer reaches 0, the Support Live Image automatically
boots to the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.
The following are the list of boot options: Linux-Based Diagnostic Tools (Dell
9G13G Servers) — Boots to the Community ENTerprise Operating System
(CentOS), an Enterprise-class Linux distribution. DOS-Based Diagnostics Tools
(Dell 9G10G Servers) — Boots to MS-DOS and you can run MP Memory test, Loop
Memory test, Dell 32-Bit Diagnostics, and the Asset tool. DOS-Based
Diagnostics Tools (Dell 11G Servers) — Boots to MS-DOS and you can run MP
Memory test, Loop Memory
test, Dell 32-Bit Diagnostics, and the Asset tool. DOS-Based Asset Tag Utility
(Dell 12G Servers) — Boots to MS-DOS and you can run the Asset tool. DOS-Based
MemTest86 Utility (Dell 9G13G) — Boots to MS-DOS and you can run MemTest86
tool.
NOTE: Dell 32-Bit Diagnostics, MP Memory test, and Loop Memory test is not
supported on Dell 12G servers because ePSA on 12G servers provide the similar
functionality.
For more information on the diagnostic tools that you can run in the Linux and
DOS environments, see Tools Available.
Using the MS-DOS-based tools
This section provides information about using the MS-DOS-based tools included
in the Support Live Image. To use the MS-DOS-based tools and options available
on the image, see: Running the MP Memory Test Running the GUI-Based 32-Bit
Diagnostics Running the Loop Memory Test Running the MemTest86 Setting the
Asset Tag Clearing the Single Bit Error Log
Running the MP Memory test
MP Memory is a Dell-developed, DOS-based memory test tool. Running MP Memory
test, it tests the processor’s cache memory and physical memory. This tool is
efficient for memory configurations greater than 4 GB. The tool supports
single processor or multiprocessor configurations and processors using Intel
Hyper-Threading Technology. MP Memory operates only on Dell PowerEdge servers
that run on Intel processors.
NOTE: The MP Memory test may not be supported on some PowerEdge C servers.
To run the MP Memory test: 1. Boot the system using the DOS-Based Diagnostic
Tools (Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell
11G servers) option. The Customer Diagnostic Menu Ver 1.6 message is
displayed. 2. When the Enter option or letter is displayed, then press <1>
key. The MP Memory test is run. Follow the instructions on the screen to
select the method of execution.
Running the gui-based 32-bit diagnostics
Dell 32-Bit Diagnostics is an executable tool consisting of a graphical user
interface (GUI) and test modules for individual server subsystems. In addition
to the GUI, Dell 32-Bit Diagnostics also offers a command-line interface (CLI)
to enable administrators to execute diagnostics using scripts or batch files
12
Using Support Live Image
Dell 32-Bit Diagnostics can determine whether individual devices and
subsystems are operating as expected. However, the diagnostics provide only
local control and output.
To run the 32-Bit Diagnostics:
1. Boot the system using the DOSBased Diagnostic Tools (Dell 9G-10G servers)
or DOS-Based Diagnostic Tools (Dell 11G servers) option. The Customer
Diagnostic Menu Ver 1.6 message is displayed.
2. When the Enter option or letter is displayed, then press the <2> key. The
32-Bit Diagnostics is executed. Follow the instructions on the screen to
select the type of test you want to execute.
Running the Loop Memory Test
The Loop memory test is to run the MP Memory test on loop to stress test the
memory
To run the loop memory diagnostic test: 1. Boot the system using the DOS-Based
Diagnostic Tools (Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell
11G servers) option. The Customer Diagnostic Menu Ver 1.6 message is
displayed. 2. At the Enter option or letter prompt, press <3>. 3. At the Enter
loops to test 0..254 prompt, type a value between 0 and 254. The loop memory
diagnostic test is executed.
Running the MemTest86
MemTest86 is used to find the memory errors. MemTest86 uses advanced
algorithms that are highly effective at detecting difficult memory errors.
MemTest86 has the capability to test all available memory. When MemTest86
starts it displays details about the system configuration and then begins
testing. MemTest86 executes a repeating cycle of tests. Testing will continue
to run until the program execution is interrupted by pressing
(2) Address Range
(3) Error Report Mode
(4) CPU selection Mode
(5) Refresh Screen
(6) Restart Test
(7) Miscellaneous Options
(0) Continue
A help bar is displayed at the bottom of the screen with the following options:
ESC C SP (Spacebar)
Keyboard Operations
Description Exits the test and does a restart through the BIOS Enter the configuration menu Set scroll lock (Stops scrolling of error messages)
Using Support Live Image
13
CR (Enter)
Keyboard Operations
Description Clear scroll lock (Enables error message scrolling)
Setting the Asset Tag
1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G
servers), DOS-Based Diagnostic Tools (Dell 11G servers), or DOS-Based
Diagnostic Tools (Dell 12G servers) option. The Customer Diagnostic Menu Ver
1.6 is displayed.
2. At the Enter option or letter prompt, press <4>. The MS-DOS prompt is
displayed.
3. Type c:, and press
4. Type CD Util, and press
5. To change the asset tag, type asset new_asset_tag where new_asset_tag is
the tag you want to assign to the system.
6. At the confirmation prompt, press
Clearing the Single-Bit Memory error log
You can clear or reset the Single-Bit Memory Error (SBE) log during and after
troubleshooting. Clearing the SBE log during troubleshooting enables you to
capture new errors.
NOTE: Clearing the SBE log also clears the Embedded System Management (ESM)
logs.
To clear the SBE log: 1. Boot the system using the DOS-Based Diagnostic Tools
(Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell
11G servers) option. The Customer Diagnostic Menu Ver 1.6 is displayed. 2.
When the Enter option or letter is displayed, then press the <4> key. The MS-
DOS prompt is displayed. 3. Type C:, and then press
Using the Linux-Based tools and utilities
This section provides information about using the Linux-based tools included
in the Support Live Image.
Starting OpenManage Server Administrator Version 7.4 or 8.0.1 Running Dell
Systems E-Support Tool Installing the Dell iDRAC7 or iDRAC8 evaluation license
Running Dell PowerEdge C system management pack Running PE-C Support Logs
Script This section provides information about using the Linux-based utilities
included in the Support Live Image.
Starting The Dell OpenManage Server Update Utility Using Samba Share Testing
Network Connectivity Assigning A Static IP Address And Default Gateway
Generating The PCI Devices List Clearing ESM Logs (Dell 9th Generation And
Later Servers Only) Clearing The SBE Log
NOTE: You need root privileges to run any service and edit a configuration
file.
14
Using Support Live Image
NOTE: You must manually create network configuration files for NIC teaming.
Starting OpenManage Server Administrator Version 7.4 or 8.0.1
Dell OpenManage Server Administrator (OMSA) provides a comprehensive, one-to-
one systems management solution in two ways: from an integrated, web browser-
based graphical user interface (GUI) and from a command line interface (CLI)
through the operating system. Server Administrator enables system
administrators to manage systems locally and remotely on a network. It enables
system administrators to focus on managing their entire network by providing
comprehensive one-to-one systems management. To start OpenManage Server
Administrator (OMSA): 1. Boot the system using the Linux-Based Diagnostic
Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed. 2. Double-click the Launch Server
Administrator icon. If you have already added OpenManage Server Administrator
to the
web browser’s security exception, then go to step 6. A new web browser window
is displayed with the message: This Connection is Untrusted. 3. Click I
Understand the Risks. A disclaimer is displayed at the bottom of the page. 4.
Click Add Exception. The Add Security Exception dialog box is displayed. 5.
Click Get Certificate, and then click Confirm Security Exception. The
OpenManage Server Administrator login page is displayed. 6. In the Username
field, type root. 7. In the Password field, type dell. 8. Click Submit. The
OMSA dashboard is displayed.
NOTE: For more information about using OMSA, see the Dell OpenManage Server
Administrator User’s Guide available in the User_Guides_and_Release-Notes
folder that is available on the Support Live Image desktop.
NOTE: OpenManage Server Administrator is not supported on PowerEdge C servers.
Running Dell System E-Support Tool
Dell System E-Support Tool (DSET) is a utility that collects configuration and
log data for various chassis hardware, storage, software, operating system,
logs and advanced logs components of a Dell PowerEdge server and consolidates
the data into a .zip file. You can run DSET using one of the following
methods:
NOTE: For ease of copying the DSET collection report to a USB key, it is
recommended that you run DSET using the desktop icon.
NOTE: To collect the software and advance data information, run DSET using the
Gnome Terminal.
Running DSET Using The Desktop Icon Running DSET Using The Gnome Terminal
NOTE: For more information about DSET, see the Dell Systems E-Support Tool
User’s Guide available in the User_Guides_and_Release_Notes folder that is
available on the Support Live Image desktop.
NOTE: DSET is not supported on PowerEdge C servers.
Running DSET using the desktop icon
To run DSET: 1. Boot the system using the Linux-Based Diagnostics Tools (Dell
9G-13G servers) option.
The Support Live Image desktop is displayed. 2. Double-click the DSET icon.
Using Support Live Image
15
The DSET tool starts, the report is collected, and the message Press ENTER to
exit is displayed. 3. Press
The DSET tool exits and the report is saved in /var/data folder. /var/data
folder has been shared through Samba service. For more information see,
Sharing Files Using Samba Share Service 4. To copy and paste the DSET
collection report to a USB key: a. Insert the USB drive. See Mounting An USB
Drive. b. Copy the DSET collection report to the USB drive. See Copying Files
To An USB Drive.
5. To share the collection report with Dell technical support, use TightVNC
or WinSCP. For more information, see Using TightVNC or Using WinSCP.
NOTE: DSET will not collect the software data when it is run through desktop
shortcut icon
Running DSET using the GNOME terminal
To run DSET: 1. Boot the system using the Linux-Based Diagnostics Tools (Dell
9G-13G servers) option.
The Support Live Image desktop is displayed. 2. Double-click the gnome-
terminal icon.
The GNOME terminal window is displayed. 3. At the command prompt, type su ,
and press
The Password prompt is displayed. 4. Type dell, and press
The root user command prompt is displayed. 5. Type dellsysteminfo and press
16
Using Support Live Image
If you want to include any of the data to the report, specify ‘no’ in the
privacy_presetlist.cfg file available at /opt/ dell/advdiags/dset/config/.
Installing the Dell iDRAC7 or iDRAC8 evaluation license
iDRAC is a systems management hardware and software solution that provides
remote management capabilities, crashed system recovery, and power control
functions for Dell PowerEdge systems. The Dell iDRAC7 or iDRAC8 evaluation
license allows you to try and test certain Enterprise features for 30 days
before you purchase a permanent license. A status icon in the iDRAC graphical
user interface (GUI) changes from green color to yellow color five days before
the license expires. Customers who require additional time to complete an
evaluation can obtain an extension of 30 days by contacting their account
representative.
NOTE: Installing the Dell iDRAC7 or iDRAC8 evaluation license in a production
environment is not recommended.
You can install the Dell iDRAC7 or iDRAC8 evaluation license by: Installing
the iDRAC7 or iDRAC8 evaluation license using the desktop icon Installing the
iDRAC7 or iDRAC8 evaluation license using the gnome terminal
NOTE: For more information about using Dell iDRAC7 or iDRAC8 evaluation
license, see the Integrated Dell Remote Access Controller User’s Guide
available in the User Guides and Release Notes folder that is available on the
Support Live Image desktop.
NOTE: The Dell iDRAC7 or iDRAC8 evaluation license is not supported on
PowerEdge C servers.
Installing the iDRAC7 or iDRAC8 evaluation license using the desktop icon
To install the Dell iDRAC7 or iDRAC8 evaluation license: 1. Boot the system
using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed. 2. Double-click the
12G_iDRAC7_Demo_License or 13G_iDRAC8_Demo_License icon.
The following prompt is displayed on the GNOME terminal window: Do you want to
install an enterprise evaluation license that is valid for 30 days [Y/N]? 3.
Press
Installing the iDRAC7 or iDRAC8 evaluation license using the gnome terminal
To install the Dell iDRAC7 or iDRAC8 evaluation license: 1. Boot the system
using the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.
The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon.
The GNOME terminal window is displayed. 3. At the command prompt, type su ,
and press
The Password prompt is displayed. 4. Type dell, and press
The root user command prompt is displayed. 5. Perform one of the following:
For iDRAC7: /usr/iDracEvalLicense/uploadEvalLicense.sh For iDRAC8:
/usr/iDracEvalLicense/uploadEvalLicense.sh The following prompt is displayed:
Do you want to install an enterprise evaluation license that is valid for 30
days [Y/N]? 6. Press
Using Support Live Image
17
7. At the Press ENTER to exit prompt, press
Running Dell PowerEdge C system management pack
The PowerEdge C line of servers uses a baseboard management controller (BMC)
to provide system monitoring and administration, including remote power-on.
Dell provides the following Linux command-line tools to assist managing
PowerEdge C servers (all tools work with all PowerEdge C offerings).
NOTE: Dell PowerEdge C System Management Pack is officially supported to work
on PowerEdge C servers only.
The tools available are: PEC-logs setupbios bmc tool Idstate
Running setupbios
Setupbios is a BIOS configuration tool. It provides a number of ways to setup
and replicate BIOS settings on PowerEdge C servers. It is used to confirm or
change BIOS settings. To run setupbios: 1. Boot the PowerEdge C server using
the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The CentOS desktop window is displayed. 2. Double-click the gnome-terminal
icon.
The GNOME terminal window is displayed. 3. At the command prompt, type
setupbios.
The list of options is displayed. The output from setupbios is included in
PEC-logs report for troubleshooting.
Running bmc-tool (bmc)
The bmc software application enables you to manage and configure PowerEdge C
Baseboard Management Controller by using command line interface (CLI). BMC
abstracts some of the complicated IPMI commands and provides simple, Linux-
type of interface. It works with all PowerEdge C formats and attempts to
provide the most-commonly used commands in an easy format. To run bmc: 1. Boot
the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-13G
servers) option.
The CentOS desktop window is displayed. 2. Double-click the gnome-terminal
icon.
The GNOME terminal window is displayed. 3. At the command prompt, type bmc.
The list of options is displayed. The output from BMC is included in PEC-logs
report for troubleshooting.
Running ldstate
ldstate is a front-end tool for subordinate tools to monitor storage arrays.
It provides storage monitoring for single-disk, chipset RAID, and MegaRAID
controllers. To run ldstate; 1. Boot the PowerEdge C server using the Linux-
Based Diagnostics Tools (Dell 9G-13G servers) option.
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Using Support Live Image
The CentOS desktop window is displayed. 2. Double-click the gnome-terminal
icon.
The GNOME terminal window is displayed. 3. At the command prompt, type
ldstate.
The list of options is displayed. The output from ldstate is included in PEC-
logs report for troubleshooting.
Running PowerEdge-C logs script
PowerEdge-C Script (pec-logs) is a utility that collects configuration and log
data from the target server for various chassis hardware, storage, and
operating system components on Dell PowerEdge-C servers. It uses OS specific
built-in report tools and/or individual OS commands to pull operating system
logs and configuration. You can run PowerEdge-C Logs Script using one of the
following methods: Running PowerEdge-C logs script using the desktop icon
Running PowerEdge-C logs script using the gnome terminal
Running PowerEdge-C logs script using the desktop icon
To run PowerEdge-C Logs Script: 1. Boot the PowerEdge C server using the
Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed. 2. Double-click the PEC-Logs icon.
The PowerEdge-C logs tool starts, the report is collected, and close the
terminal. 3. The PowerEdge-C logs tool exits and the report is saved in
/var/data folder.
Running PowerEdge-C logs script using the gnome terminal
To run PowerEdge-C Logs Script using GNONE terminal: 1. Boot the PowerEdge C
server using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The CentOS desktop window is displayed. 2. Double-click the gnome-terminal
icon.
The GNOME terminal window is displayed. 3. At the command prompt, type su ,
and press
The Password prompt is displayed. 4. Enter dell, and press
The root user command prompt is displayed. 5. Enter cd /opt/dell/pec/pec-logs/
and press
PowerEdge-C Logs Script is executed and the output is saved in /var/data.
NOTE: PowerEdge-C Logs Script is used only for PowerEdge C systems.
Intel Processor Diagnostic Tool
The Intel Processor Diagnostic Tool verifies the functionality of an Intel
processor. The diagnostic checks for brand identification, verifies the
processor operating frequency, tests specific processor features, and performs
a stress test on the processor. Installing Intel Processor Diagnostic Tool
Running Intel Processor Diagnostic Tool
Installing Intel Processor Diagnostic Tool using the desktop icon
To install Intel Processor Diagnostic Tool:
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1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G
servers) option. The Support Live Image desktop is displayed.
2. Double-click the IPDT_Install icon. The Intel Processor Diagnostic Tool
starts installing. NOTE: Intel Processor Diagnostic Tool is not installed on
the Hard Disk Drive.
3. Type a and press
4. Press
Running Intel Processor Diagnostic Tool using the desktop icon
To run Intel Processor Diagnostic Tool, Double-click the IPDT icon. The Intel
Processor Diagnostic Tool starts, the report is collected, and the result is
displayed.
Starting Dell OpenManage Server Update Utility
Dell OpenManage Server Update Utility (SUU) is a DVD-based application for
identifying and applying updates to the system. You can use SUU to update the
Dell PowerEdge system or to view the updates available for systems supported
by SUU. SUU compares the versions of components currently installed on the
system with update components packaged on the Dell PowerEdge Server Update
Utility media. SUU displays a comparison report of the versions and provides
various options for updating the components. To start the Server Update
Utility (SUU) application: 1. Start the server using the Linux-Based
Diagnostic Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed. 2. Mount the Server Update
Utility stored in the USB drive or by inserting a DVD or by virtual console.
3. Right-click the SUU icon on the desktop and select Open in Terminal. 4.
Type sudo ./suu –g and press
Running the stress tool using the GNOME terminal
To run the stress tool: 1. Boot the system using the Linux-Based Diagnostics
Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed. 2. Double-click gnome-terminal.
The GNOME terminal window is displayed. 3. In the Command Prompt, type sudo
stress –cpu
verbose, and press
Sharing files using Samba share service
Samba share is used to share the files between systems running Linux and
Windows. To use the Samba share service: 1. Start the server using the Linux-
Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed. By default, the Samba services running on the
on-boot and /var/data folders are shared.
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Using Support Live Image
2. Open the terminal window. 3. Type ifconfig and press Enter.
The network interface configuration is displayed. 4. Make note of the IP
address of the server. 5. Log in to a server running a Windows operating
system. 6. Click Start > Run. In the Open box, type the IP address of the
server running Support Live Image, and then press Enter.
The Samba shared folder data is displayed.
Testing network connectivity
To test the network connectivity: 1. On the server, connect the network cable
to either the network port that is having issues or to NIC1. 2. Boot the
system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed. 3. Double-click the gnome-terminal icon
The GNOME terminal window is displayed. 4. At the command prompt:
Type ifconfig, and then press
Assigning a static IP address and default gateway
To assign a static IP address and default gateway: 1. Boot the system using
the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon.
The GNOME terminal window is displayed. 3. At the command prompt, type su –,
and then press
The Password prompt is displayed. 4. Type dell, and then press
The root user command prompt is displayed. 5. Type service NetworkManager
stop, and press
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Clearing ESM logs (Dell’s 9th generation or later PowerEdge servers only)
To clear ESM logs:
1. Start the system using the Linux-Based Diagnostic Tools (Dell 9G13G
servers) option. The CentOS desktop is displayed.
2. Double-click the gnome-terminal icon. The GNOME terminal window is
displayed.
3. At the command prompt, type su-, and press
4. Type dell and press
5. At the command prompt, type /opt/dell/advdiags/dset/bin/./ClearESMLog ,
and press
Clearing the SBE log
To clear SBE logs: 1. Boot the system using the Linux-Based Diagnostic Tools
(Dell 9G-13G servers) option.
The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon.
The GNOME terminal window is displayed. 3. At the command prompt, type su ,
and then press
The Password prompt is displayed. 4. Type dell, and then press
The root user command prompt is displayed. 5. Type dcicfg
command=clearmemfailures, and then press
Accessing and remounting local NTFS file system
To access and mount the local NTFS file system: 1. Boot the system using the
Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed. 2. Download the following RPMs
available at https://dl.fedoraproject.org/pub/epel/7/x86_64/Packages/e/ and
https://
dl.fedoraproject.org/pub/epel/7/x86_64/Packages/n/: epel-
release-7-13.noarch.rpm ntfs-3g-2017.3.23-11.el7.x86_64.rpm ntfs-3g-
devel-2017.3.23-11.el7.x86_64.rpm ntfsprogs-2017.3.23-11.el7.x86_64.rpm 3.
Install the RPMs by using the following command: sudo rpm -ivf
NOTE: Ensure that you install the RPMs in the following sequence: a. epel-
release-7-13.noarch.rpm b. ntfs-3g-2017.3.23-11.el7.x86_64.rpm c. ntfs-3g-
devel-2017.3.23-11.el7.x86_64.rpm d. ntfsprogs-2017.3.23-11.el7.x86_64.rpm 4.
Double-click the Local Hard Drives icon and provide the password as Dell when
prompted. The local file system is now available in read/write format.
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Using Support Live Image
Mounting USB drive
NOTE: If the USB drive is using the NTFS file system, ensure that you perform
the steps in Accessing and remounting local NTFS file system.
To mount a USB drive: 1. Boot the system using the Linux-Based Diagnostics
Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon.
The GNOME terminal window is displayed. 3. At the command prompt, type su ,
and then press
The Password prompt is displayed. 4. Type dell, and then press
The root user command prompt is displayed. 5. Type mount, and then press
Using Support Live Image
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Starting gedit
gedit is a Guibased text editing tool. To start gedit: 1. Boot the system
using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed. 2. Click Applications > Accessories > gedit
Text Editor.
The gedit window is displayed.
Starting the Hex editor
Hex Editor is a GUI-based text editing tool. To start the hex editor: 1. Boot
the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers)
option.
The CentOS desktop is displayed. 2. Click Applications > Programming > Hex
Editor.
The GHex window is displayed.
Using TightVNC
You can establish a remote desktop session using TightVNC. After a remote
connection is established, you can copy and paste the configuration files from
the remote system to a local system at Dell technical support. Ensure that
TightVNC is installed on the local system (Dell technical support) and that
the remote system is booted to CentOS. To use TightVNC: 1. Launch TightVNC on
the local system.
The New TightVNC Connection dialog box is displayed. 2. In the TightVNC server
box, type the IP address of the remote system. 3. In the User name field, type
root. 4. In the Password field, type dell. 5. Click Connect.
The desktop of the remote system is displayed.
Using WinSCP
WinSCP is a Windowsbased tool. You can securely transfer files between a
local Windows and a remote Linux (Support Live Image) system using WinSCP. You
can use WinSCP to securely transfer the configuration reports to Dell
technical support. WinSCP is available for download at winscp.net. To use
WinSCP: 1. Ensure that WinSCP is installed on the local Windows system (Dell
technical support) and that the remote system is booted
to Support Live Image. 2. Launch WinSCP on the local system.
The WinSCP Login dialog box is displayed. 3. In the Host name box, type the ip
address of the remote system. 4. In the User name field, type root. 5. In the
Password field, type dell. 6. Click Login.
The WinSCP window is displayed with the directory structure of the local and
remote systems. You can securely drag the files between the local and remote
system.
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Using Support Live Image
Useful commands
This section provides the Linux commands you can use to start, stop, or
restart the OMSA and network service. At the terminal command prompt, type the
commands listed in the following tables to perform the required functions.
NOTE: You can run these commands using the root privileges.
Table 4. OMSA service commands Command srvadmin-services.sh start srvadmin- services.sh stop srvadmin-services.sh restart srvadmin-services.sh status
Description Start the OMSA service. Stop the OMSA service. Restart the OMSA service. Status of the OMSA service.
Table 5. Network service commands Command service network start service network stop service network restart
Description Start the network service. Stop the network service. Restart the network service.
Using Support Live Image
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