Simply Headsets Top tips for an easy installation of your wireless headset Instructions
- June 6, 2024
- Simply Headsets
Table of Contents
Simply Headsets Top tips for an easy installation of your wireless
headset
Top tips for an easy installation of your wireless headset
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Read all 5 top tips before you do anything!
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Make yourself your beverage of choice.
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Don’t unplug anything yet! Download the links in this email and carefully read the instructions for your headset and any remote answering accessory you may have purchased.
● Whilst you do this try and locate but don’t unplug the various ports that you’ll need to use -
Plug the headset in! Make sure it is charged up before you attempt installation
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Pick a half hour slot when you’re not bombarded with calls – the whole process is much easier if you’re not interrupted or stressed that you’ll miss important calls.
Understanding the controls on your base unit (aka stand, aka charge base, aka
power thingy)
There are more controls on many headsets, these are the basic ones for getting
the headset working with your desk phone.
ABC settings
Your base unit has ABC settings on it (number 6 in below diagram). This
adjusts the base unit to be compatible with nearly all phone models.
Most of the time the default setting of A is correct but if you don’t get a
dial tone or the sound is distorted when you’ve set up, try flicking though
these as a first step. Some manufacturers include guidelines on these settings
with their headset/accessory.
Open a line, check the headset is on & then call a colleague and slowly flick
though each setting. Most likely only 1 or 2 of them will work at all.
Volume controls & echo or feedback issues
Echo/feedback in a wireless headset is really common when you are first
setting up and is usually to do with the volume settings on both the headset
itself and the phone.
There are 3 volume controls when dealing with a wireless headset
- The Volume on the phone itself. So when you are on a phone call adjust the volume this shouldn’t really be above half way. If you adjust the volume when not on a call for most phones this just adjusts the ring volume of the phone not the speaking/listening volume.
- The Mic volume on the headset base (number 5 in above diagram) – It is a good idea to adjust this when on a test call to someone as they will be able to advise if you have turned it down to far and they can no longer hear you. You will also be able to hear the echo increase/decrease as you adjust.
- The volume on the headset itself (the bit on your head, number 1 in below diagram) again, you will need to adjust this while on a phone call. This will adjust incoming volume only – ie what YOU hear
Headset
Numbers 1 and
2 are the most common causes of echo in a wireless headset, if these are up to
high the microphone sensitivity is turned up so it can cause distortion/echo
through the headset
Tried everything and still not working? Call Our Friendly Experts
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