Dimplex DLGM29 Opti-Myst Open Hearth Fireplace Owner’s Manual
- June 6, 2024
- Dimplex
Table of Contents
Owner’s Manual
Model
DLGM29
IMPORTANT SAFETY INFORMATION: Always read this manual first before
attempting to install or use the log grate. For your safety, always
comply with all warnings and safety instructions contained in this manual to
prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com
7212240100R05
Always use a qualified technician or service agency to repair this Log Grate.
NOTE: Procedures and techniques that are considered important enough to
emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will
result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will
expose the user to the risk of fire, serious injury, or death.
Welcome & Congratulations
Thank you and congratulations for choosing to purchase a Log Grate from
Dimplex, the world leader in electric fireplaces.
Please carefully read and save these instructions.
** CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, fire hazard and will void the warranty.
Please record your model and serial numbers below for future reference: model
and serial numbers can be found on the Model and Serial Number Label of your
Log Grate.
STOP NO NEED TO RETURN TO
THE STORE**
Questions with operation or assembly? Require Parts Information? Product Under
Manufacturer’s Warranty?
Contact us at:
www.dimplex.com/customer_support
For Troubleshooting and Technical Suppor
OR Toll-Free 1-888-346-7539
In order to better serve you, please have your model and serial numbers ready or register your product online before calling (see above).
****IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
① Read all instructions before using the Log Grate.
② Always unplug the Log Grate when not in use.
③ Do not operate any unit with a damaged cord or plug, or if the Log Grate has
been dropped or damaged in any manner. Return unit to an authorized service
facility for examination, electrical or mechanical adjustment, or repair.
④ Do not use outdoors.
⑤ The Log Grate is not intended for use in bathrooms, laundry areas, and
similar indoor locations. Never locate a unit where it may fall into a bathtub
or other water container.
⑥ Do not run the cord under carpeting. Do not cover the cord with throw rugs,
runners, or the like. Arrange cord away from traffic area and where it will
not be tripped over.
⑦ To disconnect the unit, turn the controls off, then remove the plug from the
outlet.
⑧ Do not block air intake or exhaust in any manner.
⑨ Do not use it on soft surfaces, like a bed.
⑩ Do not modify the Log Grate. Use it only as described in this manual. Any
other use not recommended by the manufacturer may cause fire, electric shock,
or injury to persons.
⑪ Do not burn wood or other materials in the Log Grate.
⑫ Always use a certified electrician should new circuits or outlets be
required.
⑬ Always use properly grounded, fused, and polarized outlets.
⑭ Disconnect the power supply before performing any cleaning, maintenance, or
relocation of the unit.
⑮ When transporting or storing the unit and cord, keep it in a dry place, free
from excessive vibration, and store it so as to avoid damage.
⑯ The Log Grate must not be located directly below a socket outlet.
⑰ The Log Grate must be positioned so that the plug is accessible.
WARNING: Remote control contains small batteries. Keep away from
children. If swallowed, seek medical attention immediately.
WARNING: Do not install battery backwards, charge, put in the fire, or
mix with used or other battery types – may explode or leak causing injury.
NOTE: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
** CAUTION:** This equipment has been tested and found to comply with the limits for Class B digital devices, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions: (1) this device may not cause interference and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS
Site Selection and Preparation
This section provides instructions for selecting a location and preparing the site to install the Log Grate.
- Select a suitable location that ensures the Log Grate is sitting on a hard level surface for optimum flame effect.
- Install the unit in an opening with the minimum dimensions: 28″ (711 mm) wide, 20″ (508 mm) high 17″ (432 mm) deep for optimal appearance and to allow for removal of the Refill Container.
CAUTION : Handle logs carefully, they are fragile and can easily crack or break, if dropped.
- Carefully unpack all of the components from the box. 4. Unpack the transducer (contained within the water reservoir) which has been wrapped to protect it during shipping. See Figure 1. To access the transducer:
- Remove the top cover by turning the retaining tabs on both ends of the water reservoir.
- Remove any packing material.
- Install transducer so that it is sitting level in the circular holding area in the Reservoir.
- Orient transducer wire so that it does not sit directly above the Emitter and the wire passes through the slot in the side of the tank.
- Reinstall the top cover and ensure both retaining tabs have been turned so that they are pointing inwards.
! NOTE : Completely assemble the unit before filling it with water.
Log Grate Assembly
CAUTION : Handle logs carefully, they are fragile and can easily crack or break, if dropped.
Log Grate Assembly
Each log is a separate component that needs to be placed on the grate.
Position each log so that the hook and loop pad on the backside of the log
lines up with the corresponding hook and loop pad on the log grate. These pads
assist with securing the logs to the grate.
Each of the logs contains LED lights to create a flickering effect. During
assembly, each log requires the electrical connectors on the log and grate to
be connected as they are being placed. In some cases, these wires can have tie
wraps added to prevent the wires from being seen after final assembly, not
included.
! NOTE: Each of these logs is handmade, and as such, the hook and loop
pads on the logs and grate may not align perfectly, therefore, we have
included additional pads should you need to re-position them.
CAUTION: Ensure that the logs are placed so that they are not blocking the flame effect outlet.
Log Grate Installation
WARNING: Ensure the power cord is not installed so that it is pinched or
against a sharp edge and ensure that the power cord is stored or secured to
void tripping or snagging to reduce the risk of fire, electric shock, or
injury to persons.
Construction and electrical outlet wiring must comply with local building
codes and other applicable regulations to reduce the risk of fire, electric
shock, and injury to persons. Do not attempt to wire your own new outlets or
circuits. To reduce the risk of fire, electric shock, or injury to persons,
always use a licensed electrician.
-
Fill and install the Refill Container.
! NOTE: Normal tap water can be used in the Optimyst as long as the tap water is not considered to be hard water. In the event your tap water is hard, you may use softened water or distilled water with 1/8 tsp of salt (0.5 mL) added to the water reservoir. (The addition of additional salt should only be when you notice that the unit is not producing mist as expected.)
! NOTE: During initial installation, the Refill Container should be refilled after the Reservoir has been filled to ensure the maximum operating time.
-
Make sure the On/Off switch is switched to Off (refer to Operating Instruction section).
-
Assemble power adapter. (Figure 2) Plug the power adapter into the front of the unit, then plug the unit into a 15 Amp/120-volt outlet.
WARNING: Only use Dimplex approved 24V DC power supply, min. 2.7A.
The addition of a mesh spark screen in front of the Log Grate and Fireplace
tools can be used to complete the look of your hearth. (Not Included)
! NOTE: If you need to move the unit ensure that all of the components
that contain water have been emptied before relocating. See Maintenance
instructions for disassembly.
Operation
The manual controls for the Log Grate are located on the front right side. (Figure 3)
A. On/Off Switch
Supplies power to the Log Grate.
B. Momentary Button
Pressing this button toggles between Logs; Logs and Flame Effect; and of.
Remote Control
The unit is supplied with a radio frequency remote control. This remote
control has a range of approximately 50′ (15.25m).
It does not have to be pointed at the fireplace and can pass through most
obstacles (including walls). It is supplied with one of 243 independent
frequencies to prevent interference with other units. The frequency
designation is indicated on the back of the remote control.
! NOTE: Before attempting any operation with the remote control, pull the
plastic insulator strip out from between the remote casing and battery cover
(Figure 4).
Remote Control Initialization/ Reprogramming
Follow these steps for remote control initialization and if required, re-
initialization:
- Unplug the power adapter from the unit.
- Wait for a minimum of five (5) seconds and then plug the power adapter back into the unit.
- Within 10 seconds of re-acquiring power, press the ON button located on the remote control. (Figure 4)
This will synchronize the remote control and receiver.
Remote Control Usage
Pressing the On button, on the remote control, switches between the two
levels:
Level 1: The logs and lights are turned on.
Level 2: The logs and lights
remain on and the flame effect is activated.
The fireplace can be turned off at any point by pressing the Off button on the
remote control.
! NOTE: Once the mist has been activated, the unit will have to be turned
Off, using either the momentary button, on the unit, or the Off button on the
remote control, then back on to return to Level 1 – Logs and Light only
operation.
Battery Replacement
To replace the battery:
- Slide battery cover opens on the remote control (Figure 4).
- Install one (1) 12-Volt (A23) battery in the battery holder.
- Close the battery cover.
The battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.
Maintenance
WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or damage to persons.
Log Grate Surface Cleaning
Use a warm damp cloth only to clean the surfaces of the Log Grate. Do not use
abrasive cleaners. Water Reservoir
! NOTE: There is no need to remove any of the logs or move the unit to
access the water storage system. However, if you decide to move the unit to
perform cleaning ensure that the logs are stable before moving.
The water storage system is located behind the backlog. It can easily be
removed by lifting each of the components directly up. (Figure 5)
! NOTE: There are tabs, on each end, that need to be turned to release
the components.
! NOTE: Normal tap water can be used in the Optimyst as long as the tap water is not considered to be hard water. In the event your tap water is hard, you may use softened water or distilled water with 1/8 tsp of salt (0.5 mL) added to the water reservoir. (The addition of additional salt should only be when you notice that the unit is not producing mist as expected.) If you do not intend on using the unit for longer than 2 weeks, empty and drain the unit of water, and dry all of the water-containing components. It is recommended that all of the water-containing components be cleaned with soap and water on a biweekly basis. A small brush has been included to assist in cleaning difficult items/areas, i.e. the transducer.
CAUTION: Do not put plastic components in the dishwasher.
! NOTE: If you need to move the unit ensure that all of the components
that contain water have been emptied before relocating.
Warranty
ONE YEAR LIMITED WARRANTY
Products to which this limited warranty applies to your newly purchased
Dimplex Log Grate. This limited warranty applies only to purchases made in any
province of Canada except for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the USA (and the District of
Columbia) except for Hawaii and Alaska. This limited warranty applies to the
original purchaser of the product only and is not transferable.
Products excluded from this limited warranty Products purchased in Yukon
Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered
by this limited warranty. Products purchased in these States, provinces, or
territories are sold AS IS without warranty or condition of any kind
(including, without limitation, any implied warranties or conditions of
merchantability or fitness for a particular purpose) and the entire risk of as
to the quality and performance of the products is with the purchaser, and in
the event of a defect, the purchaser assumes the entire cost of all necessary
servicing or repair.
What this limited warranty covers and for how long products covered by this
limited warranty have been tested and inspected prior to shipment and, subject
to the provisions of this warranty, Glen Dimplex Americas warrants such
products to be free from defects in material and workmanship for a period of
12 months from the date of the first purchase of such product. The limited 12
month warranty period also applies to any implied warranties that may exist
under applicable law. Some jurisdictions do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to the
purchaser.
What this limited warranty does not cover This limited warranty does not apply
to products that have been repaired (except by Glen Dimplex Americas or its
authorized service representatives) or otherwise altered. This limited
warranty does further not apply to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, improper maintenance or handling,
or operation with an incorrect power source.
What you must do to get service under this limited warranty Defects must be
brought to the attention of Dimplex Customer Service online at
dimplex.com/en/contact_us or by telephone at
1-888-346-7539. Please have proof of
purchase, catalog/model, and serial numbers available when calling. Limited
warranty service requires proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect In the event, a
product or part covered by this limited warranty is proven to be defective in
material or workmanship during the 12 months limited warranty period you have
the following rights:
- Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex
- Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
- Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
- The purchaser is responsible for the removal and transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business.
- This limited warranty does not entitle the purchaser to on-site or in-home services. On-site or in-home services may be performed at the purchaser’s specific request and expense at Glen Dimplex Americas’ then-current rates for such services.
- Glen Dimplex Americas will not be responsible for, and the limited warranty services shall not include, any expense incurred for installation or removal of the product or part (or any replacement product or part) or any labor or transportation costs. Such costs shall be the purchaser’s responsibility.
What Glen Dimplex Americas and its dealers and service agents are also not
responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT,
OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT,
EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX
AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply This limited warranty gives you specific
legal rights, and you may also have other rights which vary from jurisdiction
to jurisdiction. The provisions of the United Nations Convention on Contracts
for the Sale of Goods shall not apply to this limited warranty or the sale of
products covered by this limited warranty.
Replacement Parts
Power Adapter Set. . . . . . . . . . . . . . . . . . .2100220100RP
Remote Control . . . . . . . . . . . . . . . . . . . .3000370500RP
Remote Control Receiver & Housing. . . 3001110100RP
Log Grate with Wire Harness Set …..6908540159RP
Log Set Assembly ………………………….9600510100RP
Ember Bed. . . . . . . . . . . . . . . . . . . . .0441000300RP
Back Log ……………………………………….0440740300RP
Metal Light Shield ………………………….1025340159RP
Light Shield Log. . . . . . . . . . . . . . . . ..0441260100RP
Heating Assembly …………………………..9600520100RP
LED Light Assembly ……………………..3001100200RP
Removable Refill Container with Cap ……0441440100RP
Cap for Refill Container . . . . . . . . . . . . . 0441440300RP
Top Cover Assembly ……………………………9600530100RP
Water Reservoir (Sump) ………………………0441380100RP
Fan Assembly ……………………………………..5300300100RP
Fan Housing Assembly ………………………9600540100RP
Fan Filter ……………………………………………8600300100RP
Transducer …………………………………………3800040100RP
1-888-346-7539 |
www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the
right to make changes without notice.
© 2021 Glen Dimplex Americas
A BRAND OF GLEN DIMPLEX AMERICAS
www.dimplex.com
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