NOKIA TA-1295 Flip Phone User Guide

NOKIA TA-1295 Flip Phone

For your safety

Read these simple guidelines. Not following them may be dangerous or against local laws and regulations. For further information, read the complete user guide.

SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas. Obey all instructions in restricted areas.

ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle when driving. Your first consideration while driving should be road safety.

INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.

AUTHORIZED SERVICE
Only authorized personnel may install or repair this product.

BATTERIES, CHARGERS AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by HMD Global for use with this device. Do not connect incompatible products.

KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.

PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.

SAR
This device meets RF exposure guidelines when used either in the normal use position against the ear or when positioned at least 10 mm (0,4 inches) away from the body. The specific maximum SAR values can be found in the Certification Information (SAR) section of this user guide. For more info, go to www.sar-tick.com.
When a carry case, belt clip or other form of device holder is used for body- worn operation, it should not contain metal and should provide at least the above-stated separation distance from the body. Note that mobile devices may be transmitting even if you are not making a voice call.

SAFETY AND TEXTING WHILE DRIVING
Safety should be every driver’s first priority. Drivers must obey all local laws that may include restrictions on the use of mobile phones or accessories while driving. If use is legal, always keep your hands free to operate the vehicle while driving and use a handsfree device whenever possible. Suspend calls in heavy traffic or hazardous weather. Get to know your mobile phone and its features and make any necessary information inputs prior to driving. Do not input data or engage in text messaging while driving. Mobile phones should not be used when use may be a distraction to the driver.
The Cellular Telecommunications & Internet Association
(CTIA) has published further info and tips on safe use of mobile phones at www.ctia.org/consumer-tips, which we encourage you to review.

Buttons and parts

1. Call button

2. Shortcut button

3. Left selection button

4. Scroll button

5. Earpiece

6. Camera

7. Flash

8. Microphone

9. Headset connector

10. SOS call/Google Assistant button. If you have set the
    accessibility mode on, this button sends an SOS call. Otherwise, the button switches Google Assistant on.

11. Back cover opening slot

12. USB connector

13. Loudspeaker

14. Volume buttons

15. Right selection button

16. Back button

17. Power/End button

18. Microphone

To lock your buttons and screen, press and hold and select Lock, or close the fold.
To unlock the buttons and screen, select Unlock, or open the fold.
Do not connect to products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.
Parts of the device are magnetic. Metallic materials may be attracted to the device. Do not place credit cards or other magnetic stripe cards near the device for extended periods of time, since the cards may be damaged. Some of the accessories mentioned in this user guide, such as charger, headset, or data cable, may be sold
separately.

Note: You can set the phone to ask for a screen lock code. Press the scroll button and select Settings. Scroll right to Privacy & Security, and select Screen Lock >
Screen Lock > On, and create a four-digit code. Note, however, you need to remember the code you created, as Verizon Wireless is not able to open or bypass it.

Optional: Insert the SIM, memory card, and battery

Your phone comes with the SIM card preinstalled, but if you want to swap the SIM, follow these steps.Use only original nano-SIM cards. Use of incompatible SIM
cards may damage the card or the device and may corrupt data stored on the card.

Use only compatible memory cards approved for use with this device. Incompatible cards may damage the card and the device and corrupt data stored on the card.

Note: Switch the device off and disconnect the charger and any other device before removing any covers. Avoid touching electronic components while changing any
covers. Always store and use the device with any covers attached.

1. Put your fingernail in the small slot at the bottom of the phone, lift and remove the cover.
2. If the battery is in the phone, lift it out.
3. Slide the SIM cardholder to the left and open it up. Place the nano-SIM in the slot face down, close down the holder and slide it to the right to lock it in place.
4. If you have a memory card, slide the memory card in the memory card slot.
5. Put back the battery.
6. Put back the cover.

Important: Do not remove the memory card when an app is using it. Doing so may damage the memory card and the device and corrupt data stored on the card.

Turn your phone on or off
To turn your phone on, press and hold until the phone vibrates.
To turn your phone off, press and hold and select Power Off.

Charge the battery

1. Plug the charger into the wall outlet.
2. Connect the charger to the phone. When done, unplug the charger from the phone then from the wall outlet.
   If the battery is completely discharged, it may take several minutes before the charging indicator is displayed.

Make a call

1. Type in the phone number. To type in the + character used for international calls, press * twice.
2. Press.
3. To end the call, press.

Answer a call

Press.

Send a message

1. Press the scroll button, and select Messages > New.
2. In the To field, press # until you are able to enter numbers and then type in a phone number, or select Add to add a contact from your contacts list.
3. Write your message. If you need to remove a character, press the back button.
4. Select Send. You can send text messages that are longer than the character limit for a single message. Longer messages are sent as two or more messages. Your service provider may charge accordingly. Characters with accents, other marks, or some language options, take more space, and limit the number of characters that can be sent in a single message.

Transfer contacts from your old phone

To add contacts from your Gmail or Outlook account or your memory card to your new phone, press the scroll button, and select Contacts > Settings > Import
Contacts and the relevant option. To add contacts from your old phone using Bluetooth®:

1. On your new phone, press the scroll button, and select Settings > Network & Connectivity > Bluetooth > On.
2. Switch on Bluetooth on your old phone and send the needed contacts to your new phone using Bluetooth.
3. On your new phone, accept the transfer request.
4. On the home screen, select Notices > Files received > Import.

Use the accessibility mode

With the accessibility mode, the text on the phone display is bigger, the alerts louder, and the Google Assistant button turns into an SOS call button.
To start using the accessibility mode, accept Accessibility Mode when you set up your phone for the first time. You can also switch on the accessibility mode later: press the scroll button, and select Settings > Device > Accessibility Mode > On.

Add your ICE details

To be able to make SOS calls, you need to add your ICE (In Case of Emergency) details.
To add your personal details, press the scroll button, and select Settings > Device > ICE information.
To define the contacts to whom the SOS call is made, press the scroll button, and select Settings > Device > ICE information > Options > Create ICE contacts. Note that you cannot use official emergency call numbers as your ICE contacts.

Make an SOS call

Once you have the accessibility mode switched on and added an ICE contact, you can make SOS calls.
To make the call, press and hold the SOS call button for three seconds, or press the SOS call button quickly twice.
The phone calls your first ICE contact. If the contact doesn’t answer in 25 seconds, the phone calls the next contact and keeps calling your contacts 10 times until
one of them answers the call, or you press.
Note: When the SOS call is answered, the phone goes to handsfree mode. Do not hold the phone close to your ear, as the volume may be very loud.
Tip: If you want to keep the accessibility mode on, but don’t want to make SOS calls, press the scroll button, and select Settings > Device > Accessibility Mode >
SOS call > Off.

Use Google Assistant

If you have not switched on the accessibility mode, the SOS call button works as the Google Assistant button.
Google Assistant can help you search information online, translate words and sentences, make notes and calendar appointments, for example.
To use Google Assistant, press and hold the Google Assistant button for three seconds, and follow the instructions on the display.

Camera

1. To switch the camera on, press the scroll button, and select Camera.
2. To take a photo, press the scroll button. Keep a safe distance when using the flash. Do not use the flash on people or animals at close range. Do not cover
   the flash while taking a photo.

Listen to radio

To listen to the radio, you need to connect a compatible headset to the device. The headset acts as an antenna.
Search for radio stations and listen to radio
Press the scroll button, and select FM Radio > TURN ON.
To search for available stations, select Options > Scan Stations.
To save a station, select Options > Add to favorites.
To switch to a saved station, select Stations > Favorites and the station from the list.
To change the volume, select Options > Volume, and scroll up or down.
To turn off the radio, select TURN OFF.

Listen to music

You can listen to your MP3 music files with the music
player. To play music, you need to store the music files on
a memory card or phone memory.

1. Press the scroll button, and select Music.
2. Scroll right to Songs to see all your saved music. To listen to a song, select it. You can also select music from Albums or Artists.

Real-time text (RTT)

To set real-time text on, press the scroll button, and select Settings > Device > Accessibility > RTT > On. Select Visible during calls to see RTT functions during
phone calls, Always visible – Automatic to be able to make only RTT calls in Messages, Contacts and Call log applications, or Always visible – Manual to be able to
select whether to make a phone call or an RTT call in Messages, Contacts and Call log applications. When you receive a phone call, press and then select Options > RTT view to be able to start writing.

Find your model number and serial number (IMEI)

If you need to contact your care point or your service provider, you may need info such as the model number and the serial number (IMEI). To see the model number, dial #0000#. To see the serial number, dial #06#. You can also find the info on your phone label, which is located under the battery. The IMEI is also visible on the original sales box.

Product and safety info

For info on HMD Global Privacy Policy, go to www.nokia.com/phones/privacy. For the online user guide, even more info, and troubleshooting help, go to www.nokia.com/mobile-support.

Network services and costs

You can use your device on the GSM 850, 900,1800,1900; WCDMA 2, 4, 5; LTE 2,4,5,12,13 networks. You need a subscription with a service provider.

Maximum transmit power

Using some features and services, or downloading content, including free items, require a network connection. This may cause the transfer of large amounts of data, which may result in data costs. You may also need to subscribe to some features.

Emergency calls

Important: Connections in all conditions cannot be guaranteed.
Never rely solely on any wireless phone for essential communications like medical emergencies. Before making the call:

• Switch the phone on
• If the phone keys are locked, unlock them.
• Move to a place with adequate signal strength.
  1. Press the end key repeatedly, until the home screen is shown.
  2. Type in the official emergency number for your present location. Emergency call numbers vary by location.
  3. Press the call key.
  4. Give the necessary info as accurately as possible. Do not end the call until given permission to do so. You may also need to do the following:
• If your phone asks for a PIN code, type in the official emergency number for your present location, and press the call key.
• Switch the call restrictions off in your phone, such as call barring, fixed dialling, or closed user group.

Take care of your device

Handle your device, battery, charger and accessories with care.
The following suggestions help you keep your device operational.

• Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that corrode electronic circuits. If your device gets wet, remove the battery, and let the device dry.
• Do not use or store the device in dusty or dirty areas.
• Do not store the device in high temperatures. High temperatures may damage the device or battery.
• Do not store the device in cold temperatures. When the device warms to its normal temperature, moisture can form inside the device and damage it.
• Do not open the device other than as instructed in the user guide.
• Unauthorized modifications may damage the device and violate regulations governing radio devices.
• Do not drop, knock, or shake the device or the battery. Rough handling can break it.
• Only use a soft, clean, dry cloth to clean the surface of the device.
• Do not paint the device. Paint can prevent proper operation.
• For optimal performance, switch the device off and remove the battery from time to time.
• Keep the device away from magnets or magnetic fields.
• To keep your important data safe, store it in at least two separate places, such as your device, memory card, or computer, or write down important info.

Restore original settings

To reset your phone to its original settings and to remove all your data, press the scroll key to open the apps list, and select Settings > Device > Device information > Reset phone.

Recycle

Always return your used electronic products, batteries, and packaging materials to dedicated collection points. This way you help prevent uncontrolled waste disposal and promote the recycling of materials. Electrical and electronic products contain a lot of valuable materials, including metals (such as copper, aluminum, steel, and
magnesium) and precious metals (such as gold, silver, and palladium). All materials of the device can be recovered as materials and energy.

Crossed-out wheelie-bin symbol

The crossed-out wheelie-bin symbol on your product, battery, literature, or packaging reminds you that all electrical and electronic products and batteries must be taken to separate collection at the end of their working life. Do not dispose of these products as unsorted municipal waste: take them for recycling. For info on your nearest recycling point, check with your local waste authority.

Battery and charger info

Use your device only with an original BV-6A rechargeable battery. Charge your device with the AD-5WU charger. Charger plug type may vary. HMD Global may make additional battery or charger models available for this device.

Battery and charger safety

Always switch the device off and unplug the charger before removing the battery. To unplug a charger or an accessory, hold and pull the plug, not the cord.
When your charger is not in use, unplug it. If left unused, a fully charged battery will lose its charge over time.
Always keep the battery between 15°C and 25°C (59°F and 77°F) for optimal performance. Extreme temperatures reduce the capacity and lifetime of the battery. A device with a hot or cold battery may not work temporarily.
Accidental short-circuiting can happen when a metallic object touches the metal strips on the battery. This may damage the battery or the other object.
Do not dismantle, cut, crush, bend, puncture, or otherwise damage the battery in any way. If a battery leaks, do not let liquid touch skin or eyes. If this happens, immediately flush the affected areas with water, or seek medical help. Do not modify, attempt to insert foreign objects into the battery, or immerse or expose it to water or other liquids. Batteries may explode if damaged.
Use the battery and charger for their intended purposes only. Improper use, or use of unapproved or incompatible batteries or chargers may present a risk of fire, explosion, or other hazard, and may invalidate any approval or warranty. If you believe the battery or charger is damaged, take it to a service centre before continuing to use it. Never use a damaged battery or charger. Only use the charger indoors. Do not charge your device during a lightning storm.
Do not dispose of batteries in a fire as they may explode. Obey local regulations. Recycle when possible. Do not dispose as household waste.

Small children
Your device and its accessories are not toys. They may contain small parts. Keep them out of the reach of small children.

Medical devices
Operation of radio transmitting equipment, including wireless phones, may interfere with inadequately shielded medical devices’ function. Consult a physician or the medical device’s manufacturer to determine if it is adequately shielded from external radio energy.

Implanted medical devices
To avoid potential interference, manufacturers of implanted medical devices recommend a minimum separation of 15.3 centimeters (6 inches) between a wireless device and the medical device. Persons who have such devices should:

• Always keep the wireless device more than 15.3 centimeters (6 inches) from the medical device.
• Do not carry the wireless device in a breast pocket.
• Hold the wireless device to the ear opposite the medical device.
• Switch the wireless device off if there is any reason to suspect that interference is taking place.
• Follow the manufacturer’s directions for the implanted medical device. If you have any questions about using your wireless device with an implanted medical device, consult your health care provider.

Information on health

The U.S. Food and Drug Administration (FDA) and the U.S. Federal Communications Commission (FCC) published statements and questions and answers concerning mobile phones and health. HMD Global encourages you to visit these websites for updated information. You can access the FDA website at www.fda.gov/Radiation- emittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/CellPhones/default.htm and the FCC website at www.fcc.gov/engineering-technology/electromagnetic- compatibility-division/radio-frequency-safety/faq/rf-safety. Additional health-related information is available from the World Health Organization (WHO) at www.who.int/mediacentre/factsheets/fs193/en/ and from The National Cancer Institute (“NCI”) at www.cancer.gov/about-cancer /causes-prevention/risk/radiation/cell-phones-fact- sheet . In the event that you are concerned about possible health effects, the FDA suggests that you limit your own or your children’s radio frequency (RF) exposure by limiting the length of calls or by using handsfree devices.

Hearing

Warning: When you use the headset, your ability to hear outside sounds may be affected. Do not use the headset where it can endanger your safety.
Some wireless devices may interfere with some hearing aids.

Nickel

The surface of this device is nickel-free.
Vehicles
Radio signals may affect improperly installed or inadequately shielded electronic systems in vehicles. For more info, check with the manufacturer of your vehicle or its equipment.
Only authorized personnel should install the device in a vehicle. Faulty installation may be dangerous and invalidate your warranty. Check regularly that all wireless device equipment in your vehicle is mounted and operating properly. Do not store or carry flammable or explosive materials in the same compartment as the device, its parts, or accessories. Do not place your device or accessories in the air bag deployment area.

Potentially explosive environments

Switch your device off in potentially explosive environments, such as near gas pumps. Sparks may cause an explosion or fire resulting in injury or death. Note restrictions in areas with fuel; chemical plants; or where blasting operations are in progress. Areas with a potentially explosive environment may not be clearly marked. These usually are areas where you are advised to switch your engine off, below deck on boats, chemical transfer or storage facilities, and where the air contains chemicals or particles. Check with the manufacturers of vehicles using liquefied petroleum gas (such as propane or butane) if this device can be safely used in their vicinity.

Certification information (SAR)
This mobile device meets guidelines for exposure to radio waves as set forth by the Council of Europe (CE). Refer to the following.

European RF Exposure Information
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. The guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2.0 W/kg and the highest SAR value for this device when tested at the ear is 0.44 W/kg . As mobile devices offer a range of functions, they can be used in other positions, such as on the body. In this case, the highest tested SAR value is 1.16 W/kg at the separation distance of 0.5 cm from the body. For electronic safety, maintain the separation distance with accessories containing no metal, that position handset a minimum of the above distance. Use of other accessories may not ensure compliance with RF exposure guidelines.

• The tests are carried out in accordance with international guidelines for testing.
  This mobile device meets guidelines for exposure to radio waves as set forth by the Federal Communications Commission (FCC). Refer to the following.

FCC RF Exposure Information
Your handset is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless handsets employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. The tests are performed in positions and locations (e.g. at the ear and worn on the body) as required by the FCC for each model. The highest SAR value for this handset model as reported to the FCC when tested for use at the ear is 1.02 W/kg, and when worn on the body in a holder or carry case, is 1.23 W/kg.

Body-worn Operation; This device was tested for typical body-worn operations with the handset kept 1.0 cm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 1.0 cm separation distance between the user’s body and the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided. The FCC has granted an Equipment Authorization for this handset model with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this handset model is on file with the FCC and can be found under the FCC ID Search section of www.fcc.gov/oet/ea after searching on FCC ID 2AJOTTA-1295.

Additional information on Specific Absorption Rates (SAR) can be found on the FCC website at www.fcc.gov/general/radio-frequency- safety-0.
To send data or messages, a good connection to the network is needed. Sending may be delayed until such a connection is available. Follow the separation distance instructions until the sending is finished.

During general use, the SAR values are usually well below the values stated above. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile is automatically decreased when full power is not needed for the call. The lower the power output, the lower the SAR value. Device models may have different versions and more than one value. Component and design changes may occur over time and some changes could affect SAR values.

For more info, go to www.sar-tick.com. Note that mobile devices may be transmitting even if you are not making a voice call.
About Digital Rights Management
When using this device, obey all laws and respect local customs, privacy, and legitimate rights of others, including copyrights. Copyright protection may prevent you from copying, modifying, or transferring photos, music, and other content.

Copyrights and other notices

EU Declaration of Conformity

Hereby, HMD Global Oy (Ltd.) declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the

EU Declaration of Conformity can be found at https://www.nokia.com/en_int/phones/declaration-of-conformity.

FCC notice:

This device complies with part 15 of the FCC rules and standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

For more info, go to www.fcc.gov/engineering-technology/electromagnetic- compatibility-division/radio-frequency-safety/faq/rf- safety. Any changes or modifications not expressly approved by HMD Global could void the user’s authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

To part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

HAC notice:

Your phone is compliant with the FCC Hearing Aid Compatibility requirements.
The FCC has adopted HAC rules for digital wireless phones. These rules require certain phones to be tested and rated under the American National Standard Institute (ANSI) C63.19-2011 hearing aid compatibility standards. The ANSI standard for hearing aid compatibility contains two types of ratings:

• M-Ratings: Rating for less radio frequency interference to enable acoustic coupling with hearing aids.
• T-Ratings: Rating for inductive coupling with hearing aids in telecoil mode.

Not all phones have been rated. A phone is considered hearing aid compatible under FCC rules if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling. These ratings are given on a scale from one to four, where four is the most compatible. Your phone meets the M4/T4 level rating.
However, hearing aid compatibility ratings don’t guarantee that interference to your hearing aids won’t happen. Results will vary, depending on the level of immunity of your hearing device and the degree of your hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.

This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may Be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Hearing devices may also be rated. Your hearing device manufacturer or hearing health professional may help you find this rating.
For more information about FCC Hearing Aid Compatibility,
please go to http://www.fcc.gov/cgb/dro.
Learning more:
From your computer, visit verizonwireless.com/Support Download a User Guide from verizonwireless.com/Support or call 800.922.0204 to order a copy.
Managing your account:
Customer Service 800.922.0204
Additional information:

Your wireless device and third-party services
Verizon Wireless is the mobile carrier associated with this wireless device, but many services and features offered through this device are provided by or in conjunction with third parties. Verizon Wireless is not responsible for your use of this device or any non-Verizon Wireless applications, services and products, including any personal information, you choose to use, submit or share with others. Specific third-party terms and conditions, terms of use and privacy policies apply. Please review carefully all applicable terms conditions and policies prior to using this wireless device and any associated application, product or service.
Manufacturer and/or importer in EU: HMD Global Oy, Bertel Jungin aukio 9, 02600 Espoo, Finland.
HMD Global Privacy Policy, available at http://www.nokia.com/phones/privacy, applies to your use of the device.
© 2021 HMD Global. HMD Global Oy is the exclusive licensee of the Nokia brand for phones & tablets. Nokia is a registered trademark of Nokia Corporation.
Google and related marks are trademarks of Google LLC.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by HMD Global is under license.

This product includes open-source software. For applicable copyright and other notices, permissions, and acknowledgments, select Settings > Device > Device information > Legal information.

Manufacturer’s Limited Warranty

General
HMD Global Oy (hereinafter “Manufacturer”) provides this Manufacturer’s Limited Warranty (“Warranty”) for the genuine Product (“Product”), which has been released for sale in the United States of America and Canada. Even though one or more countries may be mentioned herein, this Warranty is only applicable in the country where the Product was purchased through Manufacturer’s authorized sales channels, provided that the Product was intended for sale in that country (“Covered Country”).

IF YOU LIVE IN (OR IF A BUSINESS OR A PRINCIPAL PLACE OF BUSINESS IS IN) THE UNITED STATES, SECTION 6 CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT AFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE A DISPUTE WITH THE MANUFACTURER. PLEASE READ IT.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR BY PROVINCE TO PROVINCE OR COUNTRY. ALL PARTS OF THIS WARRANTY APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW OR UNLESS PROHIBITED BY LAW.
The Product and its accessories shall be used in accordance with the instructions provided in the user guides and leaflets that come in the Product package and are also available at www.nokia.com/mobile-support.

Warranty
The Warranty period starts on the date the Product is sold to an end-user for the first time, as evidenced by the original proof of purchase. Manufacturer warrants that the Product is free from defects in materials and workmanship (“Defect”) for:

(i) Twelve (12) months for the main device; and
(ii) Six (6) months for the battery, charger, headset, and any other accessory included in the sales package of the main device, unless the law requires that the manufacturer offers a longer period, in which case the Warranty period is extended to cover the minimum period required by the law.
During the Warranty period, any Defect covered by this Warranty will be remedied within a reasonable time, free of charge, through the replacement of the Product or accessory affected by the Defect.

During the Warranty period, in case you suspect that your Product or any accessory has a Defect, please take it back to the point of sale where the Product has been purchased. The seller will perform a preliminary analysis on the Product or accessory and if found to be defective, the Product or accessory will be replaced. When replacing your Product, the Manufacturer may use a new or reconditioned Product except where the use of such a re- conditioned Product is barred by local law. In case local law should require the end-user to be informed about the use of re-conditioned Products, this Warranty document can be considered as the necessary notice in that regard. In case local law requires consent from the end-user for the use of a re- conditioned Product, then such Product will not be used until such consent has been obtained.
When making a warranty claim, you must present:

1. The Product or accessory that has allegedly presented a Defect; and
2.  The legible and original proof of purchase, clearly indicates the name and the address of the seller, the place and date of purchase, the Product type and the serial number.

To the fullest extent permitted by applicable law:

(i) No replacement will renew or extend the Warranty period unless such renewal or extension is mandated by local law, in which case the Warranty period is extended by the minimum time required by law;
(ii) For countries where such renewal or extension is not mandated by local law, replacement Product or accessories provided under this Warranty will be covered by this Warranty for the remainder of the original warranty period or for sixty (60) days from the date the replacement Product or accessory is returned to you, whichever is longer;
(iii) Original Product or accessories not found to be defective will not be replaced and will be covered by this Warranty for the remainder of the original Warranty period; and
(iv) The Product or all accessories that have been replaced become seller’s property.

IF YOUR APPLICABLE STATE OR PROVINCIAL LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS DURATION IS LIMITED TO THE WARRANTY PERIOD.

Some States or Provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to You.

The Product or any parts of your Product or accessory that the Manufacturer has replaced shall become the Manufacturer’s property. The manufacturer does not warrant that software preinstalled by or on behalf of Manufacturer in the Product (or subsequent updates and upgrades) (together “Manufacturer Software”) will meet your requirements, work in combination with any hardware or software not provided by Manufacturer, be uninterrupted or error-free or that errors are correctable or will be corrected. For Manufacturer Software related errors, the Manufacturer will make available the latest version of the Manufacturer Software for reinstallation on your Product or, if that would not be possible, another remedy, which in the Manufacturer’s reasonable discretion, satisfactorily addresses the error. Some Manufacturer Software may be subject to separate license terms that are available with the software.
Please always back up all data and content stored on your Product before taking your Product in for replacement since all data in your Product will be lost.
The manufacturer and its authorized service providers are not responsible for the loss of your data, programs or confidential information.

What this Warranty does not cover

The manufacturer does not provide any warranty for the following:
(i) errors or damages caused by:
(a) exposure to liquid (unless the Product is declared to be water-resistant under certain conditions as specified by the manufacturer), to extreme electromagnetic field (such as damages caused by microwave oven), to dampness, to extreme thermal or environmental conditions, or to rapid changes in such conditions, corrosion, oxidation, spillage of food or liquid, or to influence from chemical products;
(b) physical damage, cracks, dents, or scratches caused by a drop or by external forces occurring in or on the product including but not limited to the cover, display, camera lenses, buttons (unless specified otherwise by the Manufacturer under certain conditions);
(c) using your Product with, or connecting it to, any product,accessory, software, or service not manufactured or supplied by Manufacturer;
(d) any products combined with your Product by a third party;
(e) damage or errors caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems, or networks;
(f) power outages or surges capable of affecting the normal use of the Product; or
(g) other acts beyond the Manufacturer’s reasonable control.
(ii) If your Product’s serial number, the mobile accessory date code, or the IMEI number has been removed, erased, defaced, altered or if these are illegible in any way.
(iii) Any wear and tear;
(iv) Not using your Product in accordance with the user guide;
(v) If your Product, has been opened, repaired or modified by non-authorized third parties, or repaired with unauthorized spare parts;
(vi) If you have not installed the latest software updates that are publicly available for your Product within a reasonable time of their release; and/or;
(vii) This Warranty is not valid outside of the Covered Country and doesn’t cover:
(a) User guides;
(b) Any third party software, settings, content, data, or links installed or downloaded onto your Product at any time, or Manufacturer and third-party services or enabling clients even if preinstalled by Manufacturer (please read the terms and conditions that may accompany the services as those will define your rights and obligations);
(c) Reduced charging capacity of the battery resulting from its natural end of Product life, or pixel defects in your Product’s display that are within the scope of industry standards; and
(d) SIM card and/or any cellular or other networks or system on which your Product operates.
You won’t be able to enforce this Warranty if you refuse to give possession of the Product to the Manufacturer for repair and investigation.
If this Warranty does not cover your Product or the issue based on which it requires service, the Manufacturer reserves the right to charge for the repair or replacement of your Product, as well as a handling fee.

Limitation of Manufacturer’s liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), THE MANUFACTURER SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHER EXPRESSLY OR IMPLIEDLY, FOR ANY (i) DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROM OR RELATING TO LOSS OF, DAMAGE TO, OR CORRUPTION OF, CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOF EVEN IF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF A DEFECT IN YOUR PRODUCT; AND/OR
(ii) LOSS OF PROFIT, PRODUCTIVITY, BUSINESS, CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS OR DAMAGE.
To the extent permitted by applicable law(s), the Manufacturer’s liability shall be limited to the purchase value of your Product.

Choice of law

The laws of the State or Province where you live (or if a business or the location of a principal place of business) govern the interpretation of this Warranty, any claim that Manufacturer has breached it, and all other claims (including consumer protection, unfair competition, implied Warranty, and tort claims), regardless of conflict of law principles, except that the US Federal Arbitration Act governs arbitration.

Binding arbitration and class action waiver if you live in (or if a

business, a principal place of business is located in) the United States

This section applies to any dispute EXCEPT DISPUTES RELATING TO THE ENFORCEMENT OR VALIDITY OF YOUR, YOUR LICENSOR’S, MANUFACTURER’S, OR MANUFACTURER’S LICENSOR’S INTELLECTUAL PROPERTY RIGHTS.

The term “dispute” means any dispute, action or another controversy between you and the Manufacturer concerning the Product, Product Accessory (including its price) or this Warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

(i) Notice of Dispute. In the event of a dispute, you or the Manufacturer must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute by U.S. Mail to HMD America, Inc., 1200 Brickell Avenue, Miami, FL 33131. The manufacturer will send any Notice of Dispute to you by U.S. Mail to your address if we have it, or otherwise to your e-mail address. You and Manufacturer will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, you or Manufacturer may commence arbitration.

(ii) Small Claims Court. You may also litigate any dispute in small claims court in your county of residence (or if a business, the location of your principal place of business), if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not you negotiated informally first.

(iii) Binding Arbitration. If you and Manufacturer do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by individual binding arbitration governed by the Federal Arbitration Act (“FAA”). Class arbitrations are not permitted. You are giving up the right to litigate disputes in court before a judge or jury (or participate as a party or class member). Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the FAA. Any court with jurisdiction over the parties may enforce the arbitrator’s award.

(iv) Class Action Waiver. Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor the Manufacturer will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or other proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

(v) Arbitration Procedure. Any arbitration will be conducted by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules. If you are an individual and use the Product for personal or household use, or if the value of the dispute is $75,000 USD or less whether or not you are an individual or how you use the Product, the AAA’s Consumer Arbitration Rules will apply. For more information, see www.adr.org or call 1-800-778-7879. To commence an arbitration, send a request to HMD America, Inc., 1200 Brickell Avenue, Miami, FL 33131. You agree to commence arbitration only in your county of residence (or if a business, the county where your principal place of business is located). Manufacturer agrees to commence arbitration only in your county of residence (or if a business, the county where your principal place of business is located). You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 USD or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.

(vi) Arbitration Fees and Payments.
(a) Disputes Involving $75,000 USD or Less. Manufacturer will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses. If you reject Manufacturer’s last written settlement offer made before the arbitrator was appointed (“Manufacturer’s last written offer”), your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards you more than Manufacturer’s last written offer, Manufacturer will:
(i) pay the greater of the award or $1,000 USD;
(ii) pay your reasonable attorney’s fees, if any; and
(iii) reimburse any out of pocket expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration.

The arbitrator will determine the amount of fees, costs, and expenses unless you and Manufacturer agree on them.

(b) Disputes Involving More Than $75,000 USD. The AAA rules will govern payment of filing fees and the AAA’s and arbitrator’s fees and expenses.
(c) Disputes Involving Any Amount. In any arbitration you commence, Manufacturer will seek its AAA or arbitrator’s fees and expenses, or your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration Manufacturer commences, Manufacturer will pay all filing, AAA, and arbitrator’s fees and expenses. Manufacturer will not seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.
(vii) Conflict with AAA Rules. This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules or Consumer Arbitration Rules.
(viii) Claims or Disputes Must Be Filed Within One Year. To the extent permitted by law, any claim or dispute to which Section 6 applies must be filed within one year in small claims court, an arbitration proceeding, or in court, if Section 6 permits the dispute to be filed in court instead of arbitration. The one-year period begins when the claim or Notice of Dispute first could be filed. If such a claim or dispute is not filed within one year, it is permanently barred.
(ix) Severability. If the class action waiver in Section 6.4 is found to be illegal or unenforceable as to all or some parts of a dispute, then Section 6 will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of Section 6 is found to be illegal or unenforceable, that provision will be severed with the remainder of this Section 6 remaining in full force and effect.

Other important notices

For any further information related to your Product please visit www.nokia.com/mobile-support.
Your Product may contain country-specific elements, including software. The warranty services available in a particular country may be limited to the Products and country-specific elements available in that country. Also, if your Product has been re-exported from its original destination to another country, your Product may contain country-specific elements that are not considered a defect under this Warranty even if those elements or the Product would not be operational. HMD Global Oy, Bertel Jungin aukio 9, 02600 Espoo, Finland United States: HMD America, Inc., 1200 Brickell Avenue, Miami, FL 33131.
Canada: HMD America, Inc., 1200 Brickell Avenue, Miami, FL 33131.

References

• Verizon Support - Mobile & Home
• Risk Factors: Radiation - NCI
• Factores de riesgo de cáncer - NCI
• CTIA - Home
• U.S. Food and Drug Administration
• Declaration of Conformity
• Nokia Corporation
• Nokia Phones Support
• The latest Nokia phones and accessories
• Privacy portal | Teléfonos Nokia México Shopping bag with items Shopping bag loading Facebook Google Warning Chevron right Arrow upward HMD Global External link Facebook Instagram YouTube Twitter
• HMD Privacy Portal
• Campos electromagnéticos y salud pública: teléfonos móviles

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