HCC Smart WiFi Apps User Guide

HCC Smart WiFi Apps User

GETTING STARTED GUIDE

HCC Smart Wifi You have chosen the best Wi-Fi experience with whole-home coverage, real-time protection, and complete control from anywhere! You’re in control with the HomePass® app!

FEATURES AND BENEFITS

Set up profiles for people and devices Manage your devices, connections, and guest access Advanced security provides real-time protection Set up parental controls and time-outs

GETTING STARTED WITH THE APP

UNDERSTANDING THE HOME SCREEN

1. NETWORK MAP
   Shows a map of each pod. Select a pod to view details, to rename a pod, or to see a list of connected devices.
   Name your pod by the room where it is located (i.e. Dining Room)

2. SENSE/MOTION
   Access Plume® Sense features

3. GATEWAY POD
   Run a speed test and view data on your most active devices

4. YOUR DEVICE
   Click to see details about the current device you are using with the Plume ® App

5. MAIN MENU
   You will find settings and information for Adaptive WiFi™, HomePass®, AI Security, Support and More

6. PEOPLE/PROFILES
   Create and Manage people and profiles
   Tip: Profiles can be for people or devices

7. DEVICES
   View and manage all devices on your network

SETTING UP HOME, GUEST, AND INTERNET-ONLY ACCESS

HomePass® app allows you to customize everyone’s level of access to your network.

LEVELS OF ACCESS
HOME – Full Access to internet and devices on your network
GUEST – Temporary or limited access to your network
INTERNET ONLY – Internet access only

HOW TO SHARE YOUR WI-FI PASSWORDS
From the Home screen, touch the MENU button and then touch ACCESS Then click on Home, Guest, or Internet only to access that zone’s settings page.

• Next to the password you want to share, tap on the share icon
• Choose the method you want to use to share the password (SMS, email, Airdrop) and send it
• The recipient will receive a link. Clicking on it will take them to a web page from which they can copy the Network name and the password

SETTING UP SECURITY FEATURES
Advanced security allows real-time protection against cyberthreats. Plus you can control which security features are enabled.

1. Touch the MENU button on the main screen

2. Touch the GUARD® icon on top right

3. Enable the security features you want
   ONLINE PROTECTION – activates real-time protection against ransomware, malware, and more
   ADVANCED IOT PROTECTION – protects your network and connected devices against hackers and cyber criminals
   ADBLOCKING – blocks loading of web and video ads

4. Touch MANAGE SECURITY EVENTS to see blocked content and threats

NAVIGATING WITHIN THE APP
Exploring the Plume® app is easy! Just tap the icon on the home screen of where you would like to go. View content in Section screens by moving from left to right or by scrolling up and down.

TRY IT NOW:

• From the home screen tap on the MENU
• You will see the MENU screen
• On the top bar: touch and move your finger to the left until you see all the categories
• To close the section tap the X at the bottom of the screen
• Tip: Don’t see the X?
  Touch the screen and move your finger down until you see the X

CREATING YOUR PROFILES

Manage people in your household or a group of devices on your network with profiles.

SETTING UP YOUR FIRST PROFILE

1. Touch the PEOPLE/PROFILE button on the home screen
2. Touch the CIRCLE in the middle of the home screen to add a new person
3. Enter a name or nickname for the profile
4. Assign devices on your network to that profile. Touch the green CHECK MARK on the top right corner of the screen to save.

ASSIGN PRIMARY DEVICE

1. Touch the profile you want to assign a primary device
2. Touch SELECT PRIMARY DEVICE option under name

CONFIGURING PARENTAL CONTROLS

Parental controls allow you to set content access rights for each profile or at the device level. You can also block or approve websites.

1. Touch the PEOPLE/PROFILE button on the home screen

2. Select the profile you would like to manage

3. Scroll down to the Online Content Experience

4. Select Content Access preference
   NO LIMITS – set by default
   KID APPROPRIATE – G rated content TEENAGER FRIENDLY – PG 13 content
   NO ADULT CONTENT – blocks sensitive content only appropriate for adults

5. To approve or block a website, or view sites blocked by content filters, touch MANAGE SECURITY EVENTS
   • See all security events, blocked suspicious activity, and blocked content

VIEWING AND MANAGING DEVICES

Easily view and manage devices currently on your home network, as well as device connection history and devices on guest access.

1. From the Home screen, touch the DEVICE button located on bottom right.
2. Under HOME, currently connected devices appear at the top of the list and device history appears in gray.
3. Select GUEST to view connected devices or to set up Guest access.
4. Select INTERNET ONLY to see connected devices without access to the full network.

SCHEDULE INTERNET FREEZES BY DEVICE
Suspend internet access for any device on your network for School Nights, End of Day, Bed Time, or Indefinitely.
Simply select the device and tap
Set Internet Freeze.

UNDERSTANDING AND USING PLUME® SENSE/MOTION FEATURES

Plume® Motion uses SuperPods and the Wi-Fi connected devices in
your home to detect disturbances in the Wi-Fi signal between pods or between a pod and motion capable device. These disturbances in the signal are translated into motion events, which you can use to keep your-self aware of activity in your home. When enabled you can receive alters when your child comes home from school or a spouse leaves for/returns from work. You can receive alerts if there’s unexpected motion in the home while you’re away (i.e. a break-in).

FEATURES INCLUDE

LIVE VIEW
Take a look inside your network to see where the motion is currently happening.

MOTION ALERTS
 Receive push notifications when motion takes place, based on when people are at home.

MOTION HISTORY
 Look back 24 hours or 7 days to the history of motion in your home.

PERSONALIZATION –
Plume® Sense settings can be customized to fit you, your family and your home, including motion sensitivity, pet mode, motion alert frequency, and where motion detection is tracked in your home.

HOW TO ENABLE

• Tap the SENSE button on the home Screen of your Plume® app. Then turn “Motion Detection” on to start initializing.
• After initialization, the system will enter a passive state to learn the baseline of your home. It will detect motion between SuperPods, and begin enabling devices as sensors 10 minutes later.

ASSIGNING A PRIMARY DEVICE
Each member of the household can have a primary device assigned to their profile. This device will be used to determine when you are at home or away based on when the device connects or disconnects from the network.
See “Create Your Profiles” to learn more.

TIP: SMART ACTIVATION
To automatically arm or disarm Plume® Motion sensors as people leave and return, enable “Smart Activation” under motion settings.

References

• Home - Hood Canal Communications

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