SHEPHERD E240311 Smart Bluetooth Keyless Touch Entry Deadbolt Lock User Manual

SHEPHERD E240311 Smart Bluetooth Keyless Touch Entry Deadbolt Lock

Audible Alerts

Shepherd Lock gives auditory alerts to indicate various states of the lock. These can be turned off in the mobile app.

1. Lock
2. Unlock
3. Alarm
4. Interlock (Cover removed/replaced)
5. Error
6. Power On
7. Exterior Touch

Advanced Features

1. **In-App Controls***
   (a) Access Management
   (i) Access History See who has used their virtual key, the date, and the time.
   (ii) Key Sharing Create and schedule temporary virtual keys that are active always, sometimes, or repeating. Cancel keys anytime.
   (iii) Notifications Phone notifications can be turned on or off in the settings portion of the app.
   (b) Home Monitoring
   (i) Door Position Check to see if your door is closed. If it’s not, see how far open it is.
   (ii) Lock Status See if your door is locked or unlocked.
   (iii) Remote Controls Remotely lock or unlock your door.

2. Security Features
   (a) Authentication Shepherd Lock authenticates authorized users via a Bluetooth signal sent to the user’s smart phone. Once a user is authenticated, Shepherd won’t unlock until the user touches the deadbolt. Recommended phone placement in front pocket. Touch deadbolt until you hear a beep and then let go. Do not tap, flick, or hit.
   (b) Security Alert In case of lock tampering, Shepherd sends a notification to the homeowner’s phone and sounds an alarm from the module.
   (c) Auto Freeze In case of persistent lock tampering, Shepherd will temporarily freeze locked.
   (d) Interior Touch Anyone can touch to lock or unlock Shepherd Lock from inside the home.

Installation Guide

Note: For a step-by-step video of the installation, visit www.ShepherdLock.com/support

What You Will Need

1. Standard Phillips head screwdriver
2. 4 AA alkaline batteries
3. Single cylinder deadbolt
4. Perform a door alignment check. Close your door and manually turn your thumbturn lever locked and then unlocked. If you can do this without asserting pressure on the door to align the deadbolt into the doorframe, your door is aligned. If not, your door is misaligned and will need to be realigned for optimal performance. Common causes for misalignment include: strike plate being off-center, worn-down weather stripping, or off-center hinges.

Note: Exterior Touch only works with non-metal doors. All other features work on metal doors.

Package Contents

Shepherd Lock Module (mounting bracket, 2 screws, lock adapters, module, module cover)

• Step 1: Use a screwdriver to remove the two screws from your dead bolt’s existing thumb turn.
• Step 2: Screw the mounting bracket into place using the same two screws that previously held your thumb turn in place. Note: Do not over-tighten screws.
• Step 3: Select the correct adapter set for your deadbolt brand. See Adapter Compatibility Chart.
• Step 4: Use the adapter screw (included) to attach the freezing block into the back of the module.
• Step 5: Install module on mounting bracket using the 2 screws included with the packaging.
• Step 6: Insert 4 AA batteries in the top compartment.
• Step 7: Place the magnetic cover upright over the module.
  Step 8: Download the Shepherd Lock app on iOS or Android and follow the in-app instructions to pair your Shepherd Lock to your smartphone.

Customer Support
For step by step large print, image, and video instructions for installation visit: www.shepherdlock.com/support

Shepherd Lock Touch Premium

How to Lock and Unlock Shepherd Lock after you have paired your Shepherd Lock to your smartphone.

1. Unlock from the exterior
   (a) Approach the door with your smartphone. Make sure your phone’s B!uetooth setting is turned on and your hone is paired to your Shepherd Lock.
   (b Touch the deadbolt.

2. Unlock from the interior
   (a) Touch the interior touch zone on the Shepherd Lock cover.

3. Lock from the exterior
   (a) Approach the door with your smart phone. Make sure your phone’s Bluetooth setting is turned on and your phone is paired to your Shepherd Lock.
   (b) Touch the deadbolt.

4. Lock from the interior
   (a) Touch the interior touch zone on the Shepherd Lock cover.

Replacing the Batteries

Track the battery life of your Shepherd Lock in the mobile app to see when it is time to change the batteries.

1. Remove the magnetic cover
2. Locate the battery compartment in the top of the lock module.
3. Remove the old AA batteries.
4. Replace them with 4 AA alkaline batteries.
5. Slide the battery compartment back in place.
6. Replace the magnetic cover over the lock module.

Compatible Devices
Shepherd Lock’s mobile app is compatible with Android and iOS smartphones, starting at Android 8.0 and iOS 13.0 (iPhone 7).

LED Light Notifications
Shepherd Lock comes with LED light notifications in the module that indicate the lock status of your door.

1. Green indicates that your door is unlocked.
2. Blue indicates that your door is locked.
3. Red indicates an error or a lock tampering event.

customer Support Contact Details

For customer support visit
www.shepherdlock.com/support

FCC and ISED Information

This device contains FCC ID: 2AV6C-GNMOD090004, and IC ID: 26054-GNMOD090004.
RF Exposure Notice
This equipment complies with FCC and ISED radiation exposure limits set forth for mobile use environments. Users of this device must ensure that the module be installed and/or configured to operate with a separation distance of 20cm or more from all persons. This transmitter module must not be co-located or operating in conjunction with any other antenna or transmitter. FCC Approved Antennae
Please see the operational description for details on the antenna approved or use with this module.

Terms and Conditions Limited Warranty Statement

Shepherd Lock (Product)
Warranty Statement

1. Hardware Warranty.
   Subject to the additional terms and conditions set forth below, PassiveBolt provides to the original purchase of the Product (whether a person or entity) that acquires the entity from PassiveBolt or an authorized agent or reseller, the limited warranty set forth below. This warranty is only for purchasers in the United States of America.

2. Limited Warranty.
   PassiveBolt warrants the Product against defects in materials and workmanship, but so long as the Product has been used as intended and under normal conditions and frequency of use, for a period of one (1) year from the purchaser’s date of the Product purchase (the “Warranty Period”). If PassiveBolt is notified pursuant to the process set forth below and within the Warranty Period that the Product is defective, and PassiveBolt determines in its sole discretion that the Product is defective, PassiveBolt (or its authorized third party) will either repair or replace the Product with a new product or refund the price the purchaser paid for the Product. Whether the purchaser will receive a new Product or a refund shall be determined by PassiveBolt in its sole discretion. After the Warranty Period expired, there is no coverage for any Product defects under this limited warranty.

3. Contacting PassiveBolt.
   To make a claim regarding a Product defect within the Warranty Period, the original purchaser must email PassiveBolt at info@shepherdlock.com with reasonable proof of the Product defect that would allow PassiveBolt to determine whether or not there is a defect covered by this limited warranty. PassiveBolt may ask for additional information upon request to verify the alleged defect and the original purchaser must promptly provide such reasonably requested information. After PassiveBolt’s review, if the Product is deemed by PassiveBoltto be defective, PassiveBolt will issue the original purchaser a Refund Receipt approving either a refund or shipment of a new Product. If the original purchaser provides the Refund Receiptto PassiveBolt, the defective Product will be shipped (with postage prepaid by the original purchaser), either its original packaging or packaging according to an equal degree of protection, to the address provided by PassiveBolt. Failure to return the defective Product with a copy of the Refund Receipt within 15 days after the issuance of the Refund Receipt may result in the forfeiture of warranty coverage for the defective Product. The replacement Product shipped, if applicable, to the original purchaser after their return of the defective Product will be warranted hereunder for a period of one (1) year from shipment. If a refund is authorized, the original Purchaser must provide information for a refund of the Product purchase price (either an address for a check or credit card information for a credit to be applied.)

4. Limited Scope.
   The warranty on the original purchaser’s Product is limited to replacement of defective Product or a refund, as detailed above. In no event does the warranty detailed above cover damage to the Product or defects resulting from acts of God, accident, or any user’s abuse, negligence, commercial use or modification of, or to any part of the Product, use of the Product other than as intended and designed by Passive Bolt, or any damage or defect caused by any third-party product, service or system. Improper use includes use of the Product in improper temperature, humidity, or other environmental conditions, or use of the Product in violation of the instructions on use, maintenance, operation, or installation of the Product. This warranty does not cover any software or any battery or other consumables provided with or embedded in the Product.

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