Microsoft 1960 Wi-Fi 6 Router User Guide

: June 5, 2024
: Microsoft

Table of Contents

CLEANING & USAGE INSTRUCTIONS
REGULATORY INFORMATION
Documents / Resources

Safety and regulatory guide • Limited warranty & agreement

LIMITED HARDWARE WARRANTY & AGREEMENT (WITH BINDING ARBITRATION AND CLASS ACTION WAIVER IN THE U.S.)

By purchasing or using your Microsoft Product, you agree to the Manufacturer’s Limited Hardware Warranty & Agreement at support.microsoft.com/warranty. Please read the summary on page 12. If you do not agree to it, do not set up or use your Microsoft Product and return the Microsoft Product to Microsoft or your retailer for a refund.

If you live in (or are a business with your principal place of business in) the United States, please read the binding arbitration clause and class action waiver at aka.ms/hw‑warr‑arbitration and the summary on page 12. It binds you and Microsoft and affects how disputes concerning your Microsoft Product, its price, advertising, marketing, communications, your purchase transaction, billing, or the Manufacturer’s Limited Hardware Warranty & Agreement are resolved.

CLEANING & USAGE INSTRUCTIONS

Always handle your device with care to maintain its appearance. To clean, wipe the outer surface with a soft, lint-free cloth.
**This symbol identifies safety and health messages in this guide**

WARNING: Read safety and health information
Microsoft products are developed to be safe and effective. Please read this guide for important safety and health information about your device and for the terms of the Limited Warranty that applies to your device. The guide is intended to help you be more comfortable and productive while using this device. Failure to follow the instructions for proper setup, use, and care for your device can increase the risk of serious personal injury, death, or property damage. You can find additional support at support.microsoft.com or on the Surface App for Surface devices.

WARNING: Choking hazard
This device may contain small parts that may be a choking hazard to children under 3 years. Keep small parts away from children.
WARNING: Keep out of the reach of small children
Your device and its accessories are not toys. Do not allow small children to play with them because children could hurt themselves or others or damage your device. Keep your device and all its parts and accessories out of the reach of small children.

WARNING: High‑risk use
Your device is not designed or intended for use in any application or situation where the failure of any kind of the device could lead to death, serious bodily injury, or severe environmental damage (“high-risk use”). If you elect to use your device for a high-risk use, you do so at your own risk.

WARNING: Parts of this device are magnetic
Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and resulting damage to your device, other objects, and/or possible personal injury, verify the electrical connection areas are free of metallic objects before interconnecting devices or charging connectors. Do not place magnetically sensitive devices, credit cards, or other magnetic storage media near your device to reduce the potential for magnetic interference between your device and other devices, possible disruption of medical device operation, or corruption of magnetically stored data.

WARNING: Personal medical devices
Radio-frequency emissions and magnetic fields from electronic equipment can negatively affect the operation of other electronic equipment, causing them to malfunction. Although your device is designed, tested, and manufactured to comply with regulations governing radio frequency emission in countries such as the United States, Canada, the European Union, and Japan, the wireless transmitters and electrical circuits in the device may cause unintentional interference in other electronic equipment. Persons with pacemakers should always take the following precautions:

The American Heart Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.
If you use your mobile device with a case or holder select one without metallic parts.
Do not carry your device in a chest pocket.
If you have any reason to suspect that interference is occurring immediately turn off your device.

If you use a medical device other than a pacemaker, consult the device manufacturer or your physician for information and instructions about the use of other electronic devices near your medical device.

WARNING: Wireless devices aboard aircraft
Before boarding any aircraft or packing a wireless device in luggage that will be checked, remove the batteries from the wireless device (if removable) or turn the wireless device off (if it has an on/off switch). Listen for the in- flight announcement that tells you if you are allowed to use your device during a flight. In-flight wireless use is at the discretion of the airline.

WARNING: Radiofrequency interference
Although your device has been tested for safety and compatibility, it contains a radio that could affect other electronic equipment or medical devices (such as pacemakers) under certain circumstances, causing them to malfunction and result in possible injury or death.

Turn off your device in any location where instructed to do so.
Follow all crew instructions while on an aircraft. Turn off your device and/or turn on airplane mode as instructed by the crew, including for any wireless devices packed in your luggage. Consult airline staff or the crew about using your device in flight.
Follow all the facility rules and posted instructions in areas where cellular or wireless network use is prohibited.

WARNING: Potentially explosive atmospheres
Do not store or carry flammable liquids, gases, or explosive materials in the same compartment as your device, its parts, and/ or accessories.
Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your device when you are in an area with a potentially explosive atmosphere. Areas with potentially explosive atmospheres are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other vessels; fuel and/or chemical transfer and storage facilities; and areas where flammable chemicals or particles, such as grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or fire.

WARNING: Musculoskeletal disorders
Use of electronic input devices may be linked to serious injuries or disorders. When using a computer, as with many activities, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. However, if you experience symptoms such as persistent or recurring discomfort, pain, throbbing, aching, tingling, numbness, burning sensation, or stiffness, DO NOT IGNORE THESE WARNING SIGNS. PROMPTLY SEE A QUALIFIED HEALTH PROFESSIONAL, even if symptoms occur when you are not working at your computer. Symptoms like these can be associated with painful and sometimes permanently disabling injuries or disorders of the nerves, muscles, tendons, or other parts of the body.
These musculoskeletal disorders (MSDs) include carpal tunnel syndrome, tendonitis, tenosynovitis, and other conditions. While researchers are not yet able to answer any questions about MSDs, there is general agreement that many factors may be linked to their occurrence, including overall health, stress and how one copes with it, medical and physical conditions, and how a person positions and uses his or her body during work and other activities (including use of a keyboard or mouse). The amount of time a person performs an activity may also be a factor.
Some guidelines that may help you work more comfortably with your computer and possibly reduce your risk of experiencing an MSD can be found at support.microsoft.com and xbox.com/xboxone/playhealthy (Healthy Gaming Guide). A Healthy Computing Guide can be downloaded at support.microsoft.com.

WARNING: Photosensitive seizures
Some people may experience a seizure when exposed to flashing lights or patterns in moving images or video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause “photosensitive seizures” while watching moving images or video games. These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Photosensitive seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects. Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for or ask their children about the above symptoms — children and teenagers are more likely than adults to experience
these seizures. The risk of photosensitive seizures may be reduced by taking the following precautions:

Sit farther from the video screen.
Use a smaller video screen.
Play in a well-lit room.
Do not play when you are drowsy or fatigued.
If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.

WARNING: Battery safety
Improper use of your device’s battery may result in fire or explosion. Do not heat, open, puncture, mutilate, or dispose of your device or its battery in fire. Do not leave or charge your device in direct sunlight for an extended period of time. Doing so may cause damage or melt the battery. Microsoft recommends that you seek professional assistance for all other device repairs and that you use caution if undertaking do-yourself repairs. Opening and/or repairing your device can present electric shock, device damage, fire, personal injury risks, and other hazards. Assistance and information from Microsoft for device repair and other services is available at support.microsoft.com/devices.

WARNING: AC power supply safety
Always select and use an appropriate AC power supply for your device. Failure to take the following precautions can result in serious personal injury or death from electric shock or fire or in damage to your device.
To select an appropriate power source for your device:

We recommend you use genuine Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit was provided with your device. Genuine Microsoft power supply units can also be purchased from a Microsoft-authorized retailer and at store.microsoft.com/devices.
Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable.
Confirm that your electrical outlet provides the type of power indicated on the power supply unit (in terms of voltage [V] and frequency [Hz]). If you are unsure of the type of power supplied to your home, consult a qualified electrician.
Do not overload your wall outlet, extension cord, power strip, or another electrical receptacle. Confirm that they are rated to handle the total current (in amps [A]) drawn by your device (as indicated on the power supply unit) and any other devices using the same circuit.
For devices where the AC prongs may be folded for storage, make sure its prongs are fully extended before plugging the AC power supply for your device into the power (mains) outlet.
For devices equipped with power cords with removable prongs and a universal power supply, make sure the prong assembly is properly configured for the power outlet and fully seated into thepower supply before plugging the AC power supply into a power(mains) outlet.

WARNING: Power Supply Unit (PSU) DC connector
Avoid prolonged skin contact with the DC connector when the PSU is plugged into a power source because it may cause discomfort or injury. Sleeping or sitting on the DC connector should be avoided. Do not expose the connector to liquids, sweat, dirt, or other contaminants. Using a contaminated connector can lead to heating and cause discomfort or injury. Stop using the connector immediately. Unplug the DC connector from the device. Dry and wipe it with a clean cloth. If you find any damage on any part of your Surface charger or cord, stop using them and contact us for support options.

WARNING: Exposure to radiofrequency (RF) energy
Devices that contain Wi-Fi and Bluetooth® radio transmitters have been designed, manufactured, and tested to meet the FederalCommunications Commission (FCC), Industry Canada, and European guidelines for RF exposure and Specific Absorption Rate.
To ensure that your exposure to RF energy generated by the Wi-Fi and Bluetooth radios does not exceed the exposure limits set forthby these guidelines, orient the device such that the display side is not directly in contact with your body, such as lying display side facedown on your lap or upper body. Additional information about RF safety can be found on the FCC website at www.fcc.gov/oet/rfsafety and the Industry Canada website at www.ic.gc.ca/eic/site/smt- gst.nsf/eng/sf01904.html.

WARNING: Keyboard keys
Microsoft recommends that you seek professional assistance to repair or replace detached or missing keys on your device. Use caution if undertaking do-it-yourself repairs. Do not force detached keycaps back onto the keyboard or insert objects into the keyboard between the keys and the board cover. Opening and/or repairing your device can present electric shock, device damage, fire, personal injury risks, and other hazards. Assistance and information from Microsoft for device repair and other services is available at support.microsoft.com/devices.

WARNING: Risk in repairs
Opening and/or repairing your device can present electric shock, device damage, fire, personal injury risks, and other hazards. Microsoft recommends that you seek professional assistance for device repairs and that you use caution if undertaking do-it-yourself repairs.

WARNING: Airbag avoidance
Do not place your device or other objects on or near the airbags in vehicles equipped with airbags. Objects placed on or near an airbag may cause serious personal injury or death if the airbag deploys.

WARNING: Cleaning
The risk of fire, shock, or damage to your Microsoft device during cleaning might be reduced by taking the following precautions:

Unplug all cables and turn your device off before cleaning.
Only clean the exterior of your device.
Clean your device with a dry cloth
For devices with fans, vents, ports, or similar openings:
Gently clean the exterior surface of the fan, vent, or another opening to remove any dust buildup.
Do not insert objects into the fan, vents, ports, or another opening.
Do not attempt to clean connectors through immersion in liquids.

Only gently wipe and dry with a clean cloth.

WARNING: Usage
To reduce the risk of fire, shock or damage to your Microsoft device, do not expose your device to rain, snow or other types of moisture. Do not use your device near water or in a damp or excessively humid location (e.g., near a shower, bathtub, sink, swimming pool, or in a damp basement). To keep your device in prime operating condition:

Do not use your device near heat sources, food, excessive dirt, dust, oil, chemicals, or in strong direct sunlight.
Do not place objects on top of your device.
Use only attachments/accessories specified by Microsoft.
For devices with fans, vents, ports, or similar openings:
Do not cover or insert objects into the fan, vents, ports, or another opening.
Do not allow dust to build upon the fan, vent, or other openings.
Do not place your device in a narrow or cramped space.
Do not dry your device with a hairdryer, clothes dryer, conventional, toaster, or microwave oven. If your device becomes wet, gently wipe the exterior with a clean, dry cloth.

CAUTION: Device stability
Do not place your device on uneven or unstable surfaces. Be sure to hold it securely when it is carried and not via an accessory, cable, or cord. Failure to hold your device securely could cause it to fall or hit a person or object, which could damage your device, damage other property, or cause personal injury.

CAUTION: Hearing safety
Frequent or extended exposure to loud noise or sounds when using a headset or headphones can cause temporary or permanent hearing loss. Individual susceptibility to noise-induced hearing loss and potential hearing problems varies. Also, the sound volume produced by a device may vary depending on the nature of the sound, device settings, and the headset or headphones used. As a result, there is no single volume setting that is appropriate for everyone or for every combination of sound, settings, and equipment.
Here are a few common-sense recommendations to minimize your exposure to loud noises or sounds when using a headset or headphones with your device:

Minimize your time listening to loud sounds. All of the sounds you are exposed to each day add up. At maximum volume, listening to music or other content on your device with a headset or headphones can permanently damage your hearing in 15 minutes. If you are exposed to other loud sounds also, it takes less time listening to high volumes to cause hearing damage.
The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. The louder the sound, the less time that is required to damage your hearing.
Always turn the volume on your device down before plugging a headset or headphones into your device. Set the volume loud enough to hear clearly in quiet surroundings, and no louder.
Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume could still damage your hearing.
Do not increase the volume to block outside noise. The combination of outside noise and sound from your headset or headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside noise so that you don’t have to turn up the volume.
If you can’t understand someone nearby speaking normally, turn down the volume. Sound that drowns out normal speech can damage your hearing. Even with sealed or noise-canceling headphones, you should be able to hear nearby people speak.
To minimize the potential for hearing damage, keep the volume low enough that you can carry on a conversation with people nearby.
Headphones and headsets can attract dangerous objects like staples and paper clips. Always check your headset or headphones before use.
Use of a headset or headphones while driving may be prohibited or restricted in your area; check your local laws and regulations for further information.
Finally, be aware of hearing loss symptoms. It’s a good idea to have your hearing is checked regularly by an audiologist. Stop using a headset or headphones with your device and have your hearing checked if:
You experience any hearing loss symptoms
You hear ringing in your ears
Your speech sounds muffled, dull, or flat

CAUTION: Touch‑screen glass
The touch screen on your device, like most touch screens, is made of glass. The glass can break if your device is dropped or receives a significant impact. To reduce the risk of personal injury, avoid touching the screen if the glass is broken, chipped, or cracked, and arrange to have the screen replaced. A cracked or chipped touch screen caused by misuse or abuse of your device is not covered under the product’s limited warranty.

CAUTION: Skin irritation
This device is made of materials commonly used in wearable consumer electronic devices. However, certain people may develop skin irritation due to allergies or sensitivities. To reduce the risk of skin irritation:

Clean your device regularly.
Avoid using lotions or other products under the portions of the device that contact your skin.
Use with caution if your skin is irritated or injured

If symptoms are severe or persist, consult your physician.

CAUTION: Navigation
The navigation functions and location services on your device rely on data services that are subject to change and may not be available in all areas or under all conditions. As a result, the map and location-based functions on your device may be unavailable, inaccurate, or incomplete. Always use common sense when navigating, compare the information provided by navigation functions to what you see in your surroundings, and observe existing road conditions and posted signs to identify any discrepancies.

CAUTION: Cable and cord safety
Exposed device cables and cords pose a potential tripping hazard. Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not allow children to play with cables and cords. To avoid damaging the cords and cables:

Protect cords from being walked on or crushed.
Protect cords from being pinched or sharply bent, particularly where they connect to a wall power (mains) outlet, the power supply unit, and your device.
Do not jerk, knot, sharply bend, stretch, or otherwise abuse the power cords. Do not wrap your power cord too tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight angles
Do not expose power cords to heat sources.
Do not allow pets or children to bite or chew on power cords.
When disconnecting the power cord, pull on the plug—do not pull on the cord.
Inspect your power cords regularly. If a power cord becomes warm, frayed, cracked, or damaged in any way, stop using it immediately. We recommend that you replace your damaged power cord with a genuine Microsoft replacement power cord.

NOTICE: Heat related concerns
Your device may become very warm during normal use. It complies with the user- accessible surface temperature limits defined by the International Standards for Safety (IEC 60950-1 and IEC 62368). Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat-related concerns, follow these guidelines:

Keep your device and its power adapter in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device.
Use common sense to avoid situations where your skin is in contact with your device or its power adapter when it’s operating or connected to a power source. For example, don’t sleep with your device or its power adapter, or place it under a blanket or pillow, and avoid contact between your body and your device when the power adapter is connected to a power source. Take special care if you have a physical condition that affects your ability to detect heat against the body.
If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example, if you rest the device on your lap, your skin might suffer a low-heat injury.
If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.
Never place your device or AC adaptor on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the AC adaptor may increase in temperature during normal use.

NOTICE: Handling
Handle your Microsoft device with care. It is made of metal, glass, and plastic and has sensitive electronic components inside. Your device can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid. If you suspect damage to your device or its battery, discontinue use of your device, as it may cause overheating or injury. Don’t use your device with a cracked screen, as it may cause injury. If you’re concerned about scratching the surface of your device, consider using a case or cover.

NOTICE: Third‑party compatibility
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, damage to your device, or other serious hazards.

REGULATORY INFORMATION

This device is not intended for use in machinery, medical or industrial applications. Any changes or modifications not expressly approved by Microsoft could void the user’s authority to operate this device. This product is for use with NRTL Listed (UL, CSA, ETL, etc.), and/or IEC/EN 60950-1 or IEC/EN 62368-1 compliant (CE marked) Information Technology equipment. No serviceable parts included. This device is rated as a commercial product for operational +32ºF (+0ºC) to +95ºF (+35ºC).

Disposal of Waste Batteries and Electrical & Electronic Equipment

****This symbol on the product or its batteries or its packaging means that this product and any batteries it contains must not be disposed of with your household waste. Instead, it is your responsibility to hand this over to an applicable collection point for the recycling of batteries and electrical and electronic equipment. This separate collection and recycling will help to conserve natural resources and prevent potential negative consequences for human health and the environment due to the possible presence of hazardous substances in batteries and electrical and electronic equipment, which could be caused by inappropriate disposal. For more information about where to drop off your batteries and electrical and electronic waste, please contact your local city/municipality office, your household waste disposal service, or the shop where you purchased this product. ContacteRecycle@microsoft.com for additional information on WEEE and waste batteries. Rechargeable products contain a Lithium-ion Battery.

For Customers in the United States and Canada Supplier’s Declaration of Conformity
Models: 1769, 1782, 1793, 1795, 1796, 1807, 1813, 1824, 1825, 1832, 1834, 1835, 1866, 1867, 1868, 1872, 1873, 1876, 1899, 1900, 1901, 1907, 1908, 1909, 1926, 1927, 1943, 1960, 1961
Responsible party: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA.
Email: regcomp@microsoft.com
This Class B digital apparatus complies with Part 15 of the U.S. Federal Communications Commission (FCC) rules, Innovation, Science and Economic Development (ISED) Canada licence-exempt RSS standards. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications to this device not expressly approved by Microsoft could void the user’s authority to operate the device.

Radio and TV Interference Regulations
Microsoft hardware device(s) can radiate radio frequency (RF) energy. If not installed and used in strict accordance with the instructions given in the printed documentation and/or onscreen help files, the device may cause harmful interference with other radio-communications devices (for example AM/FM radios, televisions, baby monitors, cordless phones, etc.). There is, however, no guarantee that RF interference will not occur in a particular installation. To determine if your hardware device is causing interference to other radio- communications devices, turn off and unplug the device from any external power source. If the interference stops, it was probably caused by the device. If this hardware device does cause interference, try the following measuresto correct it:

Relocate the antenna of the other radio-communications device(for example AM/FM Radios, televisions, baby monitors, cordless phones, etc.) until the interference stops.
Move the hardware device farther away from the radio or TV, or move it to one side or the other of the radio or TV.
Plug the device into a different power outlet so that the hardwardevice and radio or TV are on different circuits controlled by different circuit breakers or fuses.
If necessary, ask your device dealer or an experienced radio-TV technician for more suggestions. For more information about interference issues, go to the FCC Web site at:
http://www.fcc.gov/cgb/consumerfacts/interference.html. You can also call the FCC at 1-888-CALL FCC to request Interference and Telephone Interference fact sheets.

CAN ICES-3 (B)/NMB-3(B)
Model 1769: FCC ID: C3K1769 IC: 3048A-1769 CAN ICES-3 (B)/NMB-3 (B)
Model 1782: FCC ID: C3K1782 IC: 3048A-1782 CAN ICES-3 (B)/NMB-3 (B)
Model 1867: FCC ID: C3K1867 IC: 3048A-1867 CAN ICES-3 (B)/NMB-3 (B)
Model 1868: FCC ID: C3K1868 IC: 3048A-1868 CAN ICES-3 (B)/NMB-3 (B)
Model 1872: FCC ID: C3K1872 IC: 3048A-1872 CAN ICES-3 (B)/NMB-3 (B)
Model 1873: FCC ID: C3K1873 IC: 3048A-1873 CAN ICES-3 (B)/NMB-3 (B)

Exposure to Radio Frequency (RF) Energy
This device contains radio transmitters and has been designed, manufactured, and tested to meet the Federal Communications Commission (FCC), Innovation, Science and Economic Development Canada (ISED) requirements, and European guidelines for RF exposure and Specific Absorption Rate. Models 1793, 1796, 1807, 1824, 1825, 1832, 1866, 1876, 1899, 1900, 1901, 1926, 1927, 1960, 1961: To ensure that your exposure to RF energy generated by the radio transmitters does not exceed the exposure limits set forth by these guidelines, orient the device such that the display side is not directly in contact with your body, such as lying display-side down on your lap or upper body.
Product SAR information is available at sar.microsoft.com Additional information about RF safety can be found on the links below:

FCC website at
https://www.fcc.gov/general/radio-frequency-safety-0
ISED website at
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html
This device operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Users are advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

NOTICES

Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes. © 2020 Microsoft Corporation. Surface and Windows 10 Pro are trademarks of the Microsoft group of companies. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by Microsoft Corporation is under license. All other trademarks are property of their respective owners.

SUMMARY OF MANUFACTURER’S LIMITED HARDWARE WARRANTY & AGREEMENT (WITH BINDING ARBITRATION AND CLASS ACTION WAIVER IN THE U.S.)

Microsoft warrants that the Microsoft Product will not malfunction under normal use conditions for one year from the date of original purchase from an authorized retailer. The warranty excludes normal wear and tear, cosmetic damage, damage caused by external causes including being dropped, exposed to liquid, inadequate ventilation, use not in accordance with Microsoft’s instructions, hacking, viruses or other malware, and damage caused by repairs or modifications by someone other than Microsoft or a Microsoft-authorized service provider. If your local law gives you any implied warranty, including merchantability, its duration is the same as this warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. To obtain warranty service, first, use the troubleshooting tips at support.microsoft.com. If they do not solve your problem, follow the online process at support.microsoft.com. 1-800-MICROSO (642-7676) also gives information on how to get service. Other exclusions and limitations apply. Please read the entire Limited Warranty & Agreement at support.microsoft.com/warranty. By
purchasing or using the Microsoft Product, you agree to its terms.

If you live in or, if a business, your principal place of business is in the United States, please read the binding arbitration clause and class action waiver in Section 11 of the Limited Warranty & **Agreement at aka.ms/hw‑warr‑arbitration**. It affects how disputes concerning your Microsoft Product, its price, advertising, marketing,
communications, your purchase transaction, billing, or the Limited Warranty & Agreement are resolved. It binds you and Microsoft. Parts of the arbitration clause are described below.

Any dispute not resolved by informal negotiation or in small claims court will be resolved only by individual binding arbitration under the Federal Arbitration Act before a neutral arbitrator whose decision will be final—not before a judge or the jury, and not in a class-action lawsuit, class-wide arbitration, private attorney‑general action, or any other proceeding where someone acts in a representative capacity. Individual proceedings may not be combined without the consent of all parties. The American Arbitration Association will conduct the arbitration under its Consumer or Commercial Arbitration Rules. Section 11 of the Limited Warranty & Agreement contains the rest of the terms, instructions, and forms for notifying Microsoft of a dispute or commencing arbitration.

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