LG UD501KOG5 Dehumidifier Owner’s Manual

: June 5, 2024
: LG

LG UD501KOG5 Dehumidifier

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on the appliance. Always read and follow all safety messages. This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING: Failure to follow the instructions could result in death or serious injury.
CAUTION: Failure to follow the instructions could result in personal injury or property damage.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of explosion, fire, death, electric shock, scalding, or injury to persons when using this appliance, follow basic precautions, including the following:

INSTALLATION

Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
Keep packing materials out of the reach of children. Packaging materials can be dangerous for children. There is a risk of suffocation.
Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.
Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
Do not damage, alter, excessively bend, twist, pull, pinch or heat the power cord.
Call an authorized service technician to repair or immediately replace all power cords that have become damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.
Do not use multiple-outlet adaptors with this dehumidifier.
Do not use the product if the outlet is damaged or loose.
In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately.
Do not disassemble, repair or modify the product.
Do not store or use flammable gases or materials near the dehumidifier.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

OPERATION

Read all instructions before using the appliance and save these instructions.
Do not tamper with controls.
If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.
Push the power plug all the way into the wall outlet so that it is not loose.
Do not grasp the power cord or touch the appliance controls with wet hands.
Do not modify or extend the power cord.
If the product makes a strange noise or emits a smell or smoke, pull the power plug out and contact an LG Electronics customer information center.
Avoid placing the dehumidifier or other heavy objects on top of the power cord.
Do not use water to clean the dehumidifier.
Keep the air inlet and outlet free from obstructions.
Do not cover the power cord with a rug or carpeting. Placing heavy objects on top of the cord could damage it.
Do not place combustion appliances directly in the path of the dehumidifier’s airway. Doing so could result in incomplete combustion or deformation by heat.
Keep the product away from open flames.
Do not use the product in places where it could be splashed by water.
Do not insert fingers, sticks etc. into the air inlet or outlet. The fan is running at high speeds and could cause personal injuries.
Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized factory parts.
Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

CAUTION

To reduce the risk of injury to persons, malfunction, or damage to the product or property when using the appliance, follow basic safety precautions, including the following:

INSTALLATION

Use this appliance only for its intended purpose. This product is not designed for preserving precision instruments, tableware or art works.
Use the appliance only in a well-ventilated area. Keep the area well ventilated, especially if also using a combustion appliance. Inadequate ventilation reduces the oxygen level in the air.
Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.
Do not use the product in places where chemicals are used.
Chemicals and solvents dissolved in the air in places such as hospitals, factories, laboratories and hair salons could cause product deformation and leaking, resulting in property damage.
Turn off the dehumidifier and pull out the power plug before cleaning. Wait for the fan to stop moving.
Do not operate the dehumidifier without a filter. Using the product without a filter could result in a reduced product lifespan, electric shock or injury.

OPERATION

Do not use the product for preserving animals/plants, precision instruments, art works etc.
Do not place vases or water jars on the dehumidifier.
Turn off the dehumidifier and empty the water bucket before moving the dehumidifier.
Pull out the power plug if you will not be using the product for an extended period.
Do not use the product in a very small space such as a closet. Poor ventilation could result in overheating or fire.
Do not use wax, thinner or a strong detergent when cleaning. Wipe the product using a soft cloth. Using inappropriate cleaning products could cause the product to become discolored or develop surface flaws.
Do not use the product in direct sunlight or rain.
Do not touch the product with wet hands.
Position the product on a firm, stable surface.
Remove cable ties and extend power cord before use.
Do not spray foreign substances or water on the product.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

PRODUCT OVERVIEW

Front

front

Back

back Power cord and plug may differ depending on the country where the product is purchased.

Components

Drainage adapter
- Screw provided
Owner’s manual

BEFORE USE

Indoor temperature and relative humidity affect dehumidification.

Dehumidification is decreased if the temperature or relative humidity is low.
The product does not operate unless the desired humidity level is lower than the current humidity level.

This product operates at temperatures from 41 °F – 90 °F (5 °C – 32 °C).

At temperatures of 32 °F (0 °C) or less, water freezes inside the product.
At temperatures over 90 °F (32 °C), the internal temperature of the product trips a protective device which deactivates the product to avoid product damage.

When the dehumidifier is operating, the indoor temperature will rise.

The dehumidifier does not have a cooling/heating function.
Heat is generated during operation, so the room temperature may be increased by about 5 °F (3 °C) depending on the usage conditions (indoor temperature, size of the room).

The compressor has a 3-minute delay before restarting.

If the product is stopped and immediately restarted, to protect the compressor there is a 3- minute delay until the compressor restarts.

The product cannot be operated continuously for more than 23 hours.
After 23 hours of continuous operation, the compressor automatically shuts off for one hour to prevent product damage. The compressor will restart after one hour. This Safety Standby function is normal.

Install the product at least 11 13/ 16″ (30 cm) from walls or other obstacles.
The product needs clearance for air intake and exhaust purposes

There may be water in the drain water bucket before first use.
Water may remain in the drain water bucket from the product’s outgoing inspection to check operation. This is normal.

OPERATION

Control Panel and Display

control panel dislay

1| Safety Standby light (red)| After 23 hours of continuous operation, the red lamp lights up for 1 hour.
---|---|---
2| Power button| Starts and stops the product.
3| Fan Speed control button| Adjusts the fan speed and air volume.
4| Humidity display| Displays the current humidity (25-90%) and the humidity setting (30-80%).
5| Humidity control button| Adjusts the humidity setting. Desired humidity levels can be set in 5-percent increments from 30-80%.

6

| Timer button| Sets a time for the product to automatically turn off. Press the button repeatedly to increase the time until shutoff in 1-hour increments up to 12 hours.
7| Check Filter light| Lights up after 350 hours of operation. Check and clean the filter.
8| Filter Reset button| After cleaning the filter, press for three seconds to reset operating time.
9| Bucket Full light| Lights up when drain water bucket is full.
10| Auto Defrost light| Lights up when the product is defrosting.
11| Timer On light| Lights up when the Timer function is set.
12| Fan Speed indicator lights| Light up to indicate fan speed (High/Low).

Dehumidifying

Press to turn on the power.
- It takes 30 minutes of continuous operation to reach the desired humidity level the first time the product is used.
- The display shows the current humidity level.
Press to change humidity.
- The desired humidity level can be set in 5- percent increments from 30-80%.
- The display shows the desired humidity level while it is being set, then reverts to the current humidity level after 5 seconds.
- The current humidity level is displayed in 5- percent increments from 25-90%. If the humidity level is outside the range, the display continues to show either 25%or 90%.
Press to change the fan speed. The fan speed has two levels: low or high.
Press to turn off the product.

NOTE

If the product is restarted immediately after being shut down, to protect the compressor there is a 3-minute delay until the compressor begins operating.
It is normal for the compressor to cause the product to vibrate while starting or stopping.

Setting the Timer

Press to turn on the power.
press to set the automatic shut off time.
- Press the button repeatedly to increase the time until shut off in 1-hour increments up to 12 hours.
press to cancel the Timer function.
- Press the Timer button repeatedly until the Timer On light turns off.

NOTE: Empty the drain water bucket before setting the Timer function.
If the water bucket becomes full during the Timer function, the Bucket Full light goes on and dehumidification stops.

Safety Standby Light

After 23 hours of continuous operation, the red Safety Standby light turns on for one hour and the fan and compressor shut off to prevent product malfunction.
After an hour with the fan and compressor shut off, the Safety Standby light turns off and the fan and compressor automatically restart.

Bucket Full Light

Empty the water bucket within three minutes of the Bucket Full light turning on.
After the light turns on, the fan operates for an additional three minutes to remove remaining condensed water and then the product shuts off.
See Emptying the Water Bucket for further instructions.

Checking the Filter

Check and clean the filter when the Check Filter light turns on.

After 350 hours of operation, the Check Filter light turns on. Check the filter and clean it if necessary or wait 24 hours for the light to go off automatically.
After cleaning the filter, press and hold 9 for three seconds to reset the operating time.

Auto Defrost Light

The Auto Defrost function automatically removes any frost in the heat exchanger caused by low indoor temperatures.

The Auto Defrost light turns on while the product automatically defrosts the heat exchanger.
The compressor stops during the automatic defrost function.

Continuous Drainage Setup

Items Needed:
3/4″ {outer diameter) threaded garden hose nearby sink or drain.

Unplug the product. Turn the hose cover at the back of the product counterclockwise to open it.
Remove the water bucket.
Insert the drainage adapter into the opening for the hose and turn it clockwise. Insert the provided screw to secure it in place.
Turn the end of the garden hose clockwise to attach it to the drainage adapter.
- Firmly attach the garden hose to avoid leaks. Hand tighten; then make an additional 1/8 turn with pliers.
Reinstall the water bucket.

NOTE: The product does not work without the water bucket installed.

Emptying the Water Bucket

Gently pull the top handle of the water bucket to remove the bucket from the product.
Lift off the cover of the water bucket.
Pour the water out of the bucket.4 Put the cover back on the water bucket.
Angle the bottom of the water bucket into place first, then push the top into place.

NOTE:

If the water bucket is removed immediately after turning off the dehumidifier, the water remaining in the heat exchanger may drip inside the water bucket storage area. Remove the water with a soft cloth.
While cleaning, do not touch the water detection device on the inside top of the water bucket storage area.
Clean the water bucket once a week during use.
If the ambient temperature is low, there is less moisture in the air for the product to remove.
Unplug the product before removing the water bucket. If the bucket is removed while the product is operating, the compressor stops. The fan operates for another three minutes to clear the remaining water inside the heat exchanger and then also stops.

CAUTION: Watch pinch points to avoid injuring fingers when installing the water bucket.

MAINTENANCE

Cleaning the Exterior

Wipe the exterior of the dehumidifier with a soft, damp cloth.
- Do not spray water directly on the product. Doing so may cause damage to the insulation or stains on the surface of the product.
Use a vacuum cleaner or soft brush to remove dust from the filter case.

CAUTION: Do not use materials such as thinners, benzene, acid, or sponges to clean the product. They may damage the surface of the product.

Cleaning the Water Bucket

Lift off the cover of the water bucket.
Empty the water bucket and use a soft cloth to remove any remaining moisture inside it. Reassemble the cover before using.

CAUTION: Operating the product with the cover of the water bucket missing or assembled improperly may result in leaking.

Cleaning the Air Filter

CAUTION:

Unplug the unit before cleaning it.
Allow the filter to dry completely, out of direct sunlight, before reinserting it in the product. Operating the product with a damp filter may cause product failure.

Release the two hooks at the right of the filter case and swing it open to remove it.
Pull the center tab on the air filter to remove it from the filter case.
Clean the air filter with a vacuum cleaner or soft brush.
- If the filter is very dirty, wash it in water and a neutral detergent.
- Clean the air filter once a month.
Bend the sides of the air filter inward slightly to reinsert it. Make sure the filter is seated under the tabs inside the filter case.
Align the hinges on the filter case with the hinge openings on the product and then swing the case to the right to reattach the two hooks.

NOTE: Service calls to clean the air filter are not covered under the product warranty.

Storing the Product

Unplug the product.
Empty the water bucket completely.
- Remove the lid from the water bucket and use a soft cloth to wipe up any remaining water in the bucket.
Clean the filter.
- Let the filter thoroughly dry for several hours in a shaded, well-ventilated area before reinstalling it.
- Placing the filter in direct sunlight or near a fire may cause product deformation.
Disconnect the drainage hose and adapter if connected.
While the filter is drying, place the dehumidifier out of direct sunlight in a well-ventilated area and allow it to thoroughly dry for several hours. Reinstall the filter and cover the dehumidifier before storing it in an upright position. (A dust cover for storing the dehumidifier is not included.)

TROUBLESHOOTING

Problem	Possible Cause	Solutions
The product is not running.

Power plug is not inserted correctly.
Power outage.
Water bucket is not installed properly.
Bucket Full light is on.
Auto Defrost light is on.
Set humidity level is higher than room humidity level.

|

Insert the power plug.
Check other appliances.
Install the water bucket correctly.
Empty the water bucket.
This is normal. The product will start again when Auto Defrost ends.
Set the desired humidity level below the current humidity level of the room.

There is little dehumidification.|

Room temperature or humidity level is too low.
Air inlet or outlet is blocked.

|

Check the desired humidity.
It is normal for less dehumidification to take place in the winter and in dry areas.
Remove the obstruction.
Clean the filter.

Humidity does not seem to decrease much even though the product is running.|

Door or window is open.
Room is too large for capacity of dehumidifier.
Product is placed near a steam-producing appliance.

|

Close the door/window.
Use the dehumidifier in an adequately sized room.
Do not use the dehumidifier near appliances which produce steam.

The displayed humidity level is incorrect.|

The air intake and exhaust of the dehumidifier are obstructed.
The dehumidifier is placed too far from the humid area.

|

Keep the dehumidifier away from walls or other large obstructions.
The dehumidifier’s display shows the humidity level in its current position, which may be different from the level in other positions.

Water is dripping from within the product when water bucket is removed.|

Water bucket was removed while the product was in operation.

|

Turn off the product before removing the water bucket. Clean off any drips with a soft cloth.

If the product does not function properly or does not function at all, check the following before calling for service.

Call for service immediately in the following situations.

Power cord is too hot or damaged.
The product continues to operate when the water bucket is full, overflowing the bucket.

LG DEHUMIDIFIER LIMITED WARRANTY – USA

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

WHAT THIS WARRANTY COVERS:
LG Electronics U.S.A., Inc. (“LG”) warrants your LG Dehumidifier (“product”) against defects in materials or workmanship
under normal household use. During the warranty period set forth below, LG will, at its option, repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent purchaser or user, and applies only when the product is purchased through an LG authorized dealer or distributor and used within the United States (“U.S.”) including U.S. Territories.
Note: Replacement products and repair parts may be new or factory- remanufactured and are warranted for the remaining portion of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt or delivery ticket as evidence of the Date of Purchase for proof of warranty. (You may be required to submit a copy to LG or authorized representative).

WARRANTY PERIOD:
1 year from the Date of Purchase: Any internal/ functional Parts and Labor.
HOW SERVICE IS HANDLED: In-Home Service
In-home service will be provided during the warranty period subject to availability within the United States. In-home service may not be available in all areas. To receive in-home service, the product must be unobstructed and accessible to service personnel. If during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, LG may elect, at our option, to provide for transportation of our choice to and from an LG authorized service center.

THIS LIMITED WARRANTY DOES NOT COVER:

Service trips to deliver, pick up, or install the product or for instruction on product use.
Replacing house fuses or resetting of circuit breakers, correction of house wiring or plumbing, or correction of product installation.
Damage or failure caused by leaky/ broken/ frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
Damage or failure caused by accidents, pests and vermin, lightning, wind, fire, floods or acts of God.
Damage or failure resulting from misuse, abuse, improper installation, repair or maintenance. Improper repair includes use of parts not approved or specified by LG.
Damage or failure caused by unauthorized modification or alteration to the product.
Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
Cosmetic damage, including scratches, dents, chips or other damage to the finish of the product, unless such damage results from defects in materials or workmanship and is reported to LG within seven (7) calendar days from the date of delivery.
Damage or missing items to any display, open box, discounted, or refurbished product.
Product where the original factory serial numbers have been removed, defaced or changed in any way.
Repairs when product is used in other than normal and usual household use (e.g. rental, commercial use, offices, or recreational facilities) or contrary to the instructions outlined in the owner’s manual.
The removal and reinstallation of the Product if it is installed in an inaccessible location.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:
Call 1-800-243-0000 or visit our website at www.lg.com.
Mail to: LG Customer Information Center (ATTN: CIC)

PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-
Arbitration 111 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage in good faith discussions in an attempt to
amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is
the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision. to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.

Hairing and location: If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in- person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair- service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.