Dimplex DLGM29 28-in Opti-Myst Electric Fireplace Log Set Owner’s Manual
- June 5, 2024
- Dimplex
Table of Contents
DLGM29 28-in Opti-Myst Electric Fireplace Log Set
DLGM29 28-in Opti-Myst Electric Fireplace Log Set
Owner’s Manual
IMPORTANT SAFETY INFORMATION: Always read this manual first before
attempting to install or use the log grate. For your safety, always comply
with all warnings and safety instructions contained in this manual to prevent
personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com
Always use a qualified technician or service agency to repair this Log Grate.
NOTE: Procedures and techniques that are considered important enough to
emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will
result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will
expose the user to the risk of fire, serious injury, or death.
Welcome & Congratulations
Thank you and congratulations for choosing to purchase a Log Grate from
Dimplex, the world leader in electric fireplaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before starting
installation. Failure to follow these instructions may result in a possible
electric shock, or fire hazard and will void the warranty.
Please record your model and serial numbers below for future reference: model
and serial numbers can be found on the Model and Serial Number Label of your
Log Grate.
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
- Read all instructions before using the Log Grate.
- Always unplug the Log Grate when not in use.
- Do not operate any unit with a damaged cord or plug, or if the Log Grate has been dropped or damaged. Return unit to an authorized service facility for examination, electrical or mechanical adjustment, or repair.
- Do not use outdoors.
- The Log Grate is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never locate the unit where it may fall into a bathtub or other water container.
- Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners, or the like. Arrange cord away from traffic area and where it will not be tripped over.
- To disconnect the unit, turn the controls off, then remove the plug from the outlet.
- Do not block air intake or exhaust in any manner.
- Do not use it on soft surfaces, like a bed.
- Do not modify the Log Grate. Use it only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
- Do not burn wood or other materials in the Log Grate.
- Always use a certified electrician should new circuits or outlets be required.
- Always use properly grounded, fused, and polarized outlets.
- Disconnect the power supply before performing any cleaning, maintenance, or relocation of the unit.
- When transporting or storing the unit and cord, keep it in a dry place, free from excessive vibration, and store it so as to avoid damage.
- The Log Grate must not be located directly below a socket outlet.
- The Log Grate must be positioned so that the plug is accessible.
WARNING: Remote control contains small batteries. Keep away from
children. If swallowed, seek medical attention immediately.
WARNING: Do not install battery backward, charge, put in the fire, or mix
with used or other battery types – may explode or leak causing injury. !
NOTE: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
**CAUTION:** This equipment has been tested and found to comply with the
limits for Class B digital devices, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions: (1) this device may not cause interference and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS
Site Selection and Preparation
This section provides instructions for selecting a location and preparing the site to install the Log Grate.
-
Select a suitable location that ensures the Log Grate is sitting on a hard level surface for optimum flame effect.
-
Install the unit in an opening with the minimum
dimensions:
28″ (711 mm) wide,
20″ (508 mm) high
17″ (432 mm) deep
for optimal appearance and to allow for removal of the Refill Container. **CAUTION:** Handle logs carefully, they are fragile and can easily crack or break, if dropped. -
Carefully unpack all of the components from the box.
-
Unpack the transducer (contained within the water reservoir) which has been wrapped to protect it during shipping. See Figure 1.
To access the transducer:
- Remove top cover by turning the retaining tabs on both ends of the water reservoir.
- Remove any packing material.
- Install transducer so that it is sitting level in the circular holding area in the Reservoir.
- Orient transducer wire so that it does not sit directly above the Emitter and the wire passes through the slot in the side of the tank.
- Reinstall the top cover and ensure both retaining tabs have been turned so that they are pointing inwards.
NOTE: Completely assemble the unit before filling with water.
Log Grate Assembly
**CAUTION: Handle logs carefully, they are fragile and can easily crack
or break, if dropped.
Each log is a separate component that needs to be placed on the grate.
Position each log so that the hook and loop pad on the backside of the log
lines up with the corresponding hook and loop pad on the log grate. These pads
assist with securing the logs to the grate.
NOTE: Each of these logs are hand made, and as such, the hook and loop
pads on the logs and grate may not align perfectly, therefore, we have
included additional pads should you need to re-position them.
Each of the logs contain LED lights to create a flickering effect. During
assembly, each log requires the electrical connectors on the log and grate to
be connected as they are being placed. In some cases, these wires can have tie
wraps added to prevent the wires from being seen after final assembly, not
included. ****CAUTION:** Ensure that the logs are placed so that they are
not blocking the flame effect outlet.
Log Grate Installation
**WARNING:** Ensure the power cord is not installed so that it is pinched
or against a sharp edge and ensure that the power cord is stored or secured to
avoid tripping or snagging to reduce the risk of fire, electric shock, or
injury to persons.
Construction and electrical outlet wiring must comply with local building
codes and other applicable regulations to reduce the risk of fire, electric
shock, and injury to persons.
Do not attempt to wire your own new outlets or circuits. To reduce the risk of
fire, electric shock, or injury to persons, always use a licensed electrician.
-
Fill and install the Refill Container.
NOTE: Normal tap water can be used in the Optimyst as long as the tap water is not considered to be hard water. In the event your tap water is hard, you may use softened water or distilled water with 1/8 tsp of salt (0.5 mL) added to the water reservoir. (The addition of additional salt should only be when you notice that the unit is not producing mist as expected.)
NOTE: During initial installation, the Refill Container should be refilled after the Reservoir has filled to ensure the maximum operating time. -
Make sure the On/Off switch is switched to Off (refer to Operating Instruction section).
-
Assemble power adapter. (Figure 2) Plug the power adapter into the front of the unit, then plug the unit into a 15 Amp/ 120 volt outlet.
**WARNING: Only use Dimplex approved 24V DC power supply, min. 2.7A.
The addition of a mesh spark screen in front of the Log Grate and Fireplace
tools can be used to complete the look of your hearth. (Not Included)
NOTE:** If you need to move the unit ensure that all of the components that
contain water have been emptied before relocating. See Maintenance
Instructions for disassembly.
Operation
The manual controls for the Log Grate are located in the front right side.
(Figure 3)
A. On/Off Switch
Supplies power to the Log Grate.
B. Momentary Button
Pressing this button toggles between Logs; Logs and Flame Effect; and of.
Remote Control
The unit is supplied with a radio frequency remote control. This remote
control has a range of approximately 50′ (15.25m). It does not have to be
pointed at the fireplace and can pass through most obstacles (including
walls). It is supplied with one of 243 independent frequencies to prevent
interference with other units. The frequency designation is indicated on the
back of the remote control.
NOTE: Before attempting any operation with the remote control, pull the
plastic insulator strip out from between the remote casing and battery cover
(Figure 4).
Remote Control Initialization/ Reprogramming
Follow these steps for remote control initialization and if required, re-
initialization:
- Unplug the power adapter from the unit.
- Wait a minimum of five (5) seconds and then plug the power adapter back into the unit.
- Within 10 seconds of re- acquiring power, press the ON button located on the remote control. (Figure 4)
This will synchronize the remote control and receiver.
Remote Control Usage
Pressing the On button, on the remote control, switches between the two
levels:
Level 1: The logs and lights are turned on.
Level 2: The logs and lights remain on and the flame effect is activated.
The fireplace can be turned off at any point by pressing the Off button on the
remote control.
NOTE: Once the mist has been activated, the unit will have to be turned
Off, using either the momentary button, on the unit, or the Off button on the
remote control, then back on to return to Level 1 – Logs and Light only
operation.
Battery Replacement
To replace the battery:
- The slide battery cover opens on the remote control (Figure 4).
- Install one (1) 12-Volt (A23) battery in the battery holder.
- Close the battery cover.
The battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.
Maintenance
**WARNING: Disconnect power before attempting any maintenance or
cleaning to reduce the risk of fire, electric shock, or damage to persons.
Log Grate Surface Cleaning Use a warm damp cloth only to clean the surfaces of
the Log Grate. Do not use abrasive cleaners.
Water Reservoir
NOTE: There is no need to remove any of the logs or move the unit to
access the water storage system. However, if you decide to move the unit to
perform cleaning ensure that the logs are stable before moving.
The water storage system is located behind the backlog. It can easily be
removed by lifting each of the components directly up. (Figure 5)
NOTE: There are tabs, on each end, that need to be turned to release the
components.
NOTE: Normal tap water can Figure 5 be used in the Optimyst as long as
the tap water is not considered to be hard water. In the event your tap water
is hard, you may use softened water or distilled water with 1/8 tsp of salt
(0.5 mL) added to the water reservoir. (The addition of additional salt should
only be when you notice that the unit is not producing mist as expected.)
If you do not intend on using the unit for longer than 2 weeks, empty and
drain the unit of water, and dry all of the water-containing components.
It is recommended that all of the water-containing components are cleaned with
soap and water on a biweekly basis. A small brush has been included to
assist in cleaning difficult items/areas, i.e. the transducer.
CAUTION: Do not put plastic components in the dishwasher.
NOTE:** If you need to move the unit ensure that all of the components that
contain water have been emptied before relocating.
**
** Warranty
ONE YEAR LIMITED WARRANTY
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Dimplex Log Grate. This
limited warranty applies only to purchases made in any province of Canada
except for Yukon Territory, Nunavut, or Northwest Territories or in any of the
50 States of the USA (and the District of Columbia) except for Hawaii and
Alaska. This limited warranty applies to the original purchaser of the product
only and is not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited warranty. Products purchased in
these States, provinces, or territories are sold AS IS without warranty or
condition of any kind (including, without limitation, any implied warranties
or conditions of merchantability or fitness for a particular purpose) and the
entire risk of to the quality and performance of the products is with the
purchaser, and in the event of a defect, the purchaser assumes the entire cost
of all necessary servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested and inspected prior
to shipment and, subject to the provisions of this warranty, Dimplex warrants
such products to be free from defects in material and workmanship for a period
of 12 months from the date of the first purchase of such product.
The limited 12-month warranty period also applies to any implied warranties
that may exist under applicable law. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired
(except by Dimplex or its authorized service representatives) or otherwise
altered. This limited warranty does further not apply to defects resulting
from misuse, abuse, accident, neglect, incorrect installation, improper
maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by
contacting Dimplex at 1-888-DIMPLEX (1-888-346- 7539), or 1367 Industrial
Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase,
catalog/model, and serial numbers available when calling. Limited warranty
service requires proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to
be defective in material or workmanship during the 12-month limited warranty
period you have the following rights:
- Dimplex will in its sole discretion either repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
- Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services.
- The purchaser is responsible for the removal and transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business.
- This limited warranty does not entitle the purchaser to on-site or in-home services. On-site or in-home services may be performed at the purchaser’s specific request and expense at Dimplex’s then-current rates for such services.
- Dimplex will not be responsible for, and the limited warranty services shall not include, any expense incurred for installation or removal of the product or part (or any replacement product or part) or any labor or transportation costs. Such costs shall be the purchaser’s responsibility.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO
THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE
SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR
ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE
PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have
other rights which vary from jurisdiction to jurisdiction. The provisions of
the United Nations Convention on Contracts for the Sale of Goods shall not
apply to this limited warranty or the sale of products covered by this limited
warranty.
Replacement Parts
Power Adapter Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . 2100220100RP
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . 3000370500RP
Remote Control Receiver & Housing. . . . . . . . . . . . . . . . . . . . .
3001110100RP
Log Grate with Wire Harness Set . . . . . . . . . . . . . . . . . . .. . . . .
6908540159RP
Log Set Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . 9600510100RP
Ember Bed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . 0441000300RP
Back Log . . . . . . . . . . . . . .. . . . . . . . . . . .. . . . . . . . . .
. .. . . . . . . .0440740300RP
Metal Light Shield. . . . . . . . . . . .. . . . . . . . . . . .. . . . . . .
. . . . .. . . .1025340159RP
Light Shield Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . .. . . . . . 0441260100RP
Heating Assembly .. . . . . . . . . . . .. . . . . . . . . . . .. . . . . . .
. . . . . .. .9600520100RP
LED Light Assembly . . . . . . . . . . . .. . . . . . . . . . . .. . . . . . .
. . .3001100200RP
Removable Refill Container with Cap . . . . . . . . . . . .. . . . . . . . ..
0441440100RP
Cap for Refill Container . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . 0441440300RP
Top Cover Assembly . . . . . . . . . . . .. . . . . . . . . . . .. . . . . . .
. . . . .9600530100RP
Water Reservoir (Sump) .. . . . . . . . . . . .. . . . . . . . . . . .. . . .
. . . . 0441380100RP
Fan Assembly . . . . . . . . . . . .. . . . . . . . . . . .. . . . . . . . . .
. . . . . . .5300300100RP
Fan Housing Assembly . . . . . . . . . . . .. . . . . . . . . . . .. . . . . .
. . . 9600540100RP
Fan Filter. . . . . . . . . . . .. . . . . . . . . . . .. . . . . . . . . . .
.. . . . . . . . . 8600300100RP
Transducer . . . . . . . . . . . .. . . . . . . . . . . .. . . . . . . . . . .
.. . . . . . . . .3800040100RP
STOP NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at :
www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX
(1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial number ready. (See above)
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
www.dimplex.com
© 2017 Dimplex North America Limited
“Click” on the replacement part number to view the price and availability.
www.morelectricheating.com
References
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