ASUS ET12 ZenWiFi Pro AXE11000 Tri-Band WiFi 6E Mesh System User Guide

ASUS ZenWiFi Pro

AXE11000 Tri Band WiFi Router
Model: ET12

Quick Start Guide

U19132 / First Edition / September 2021

Hardware Explanations

1 Plug the adapter into the DCIN port, and press the power switch.
2 The power LED will light up when your hardware is ready.

Button and Port Explanations

1. WPS button
2. Reset button
3. Power switch
4. DCIN port
5. 2.5G / 1G LAN port
6. 2.5G / 1G WAN port
7. LAN ports 1-2

2.5G / 1G WAN port
Connect your optical modem to this port with a network cable.

LAN ports 1-2
Connect your PC to a LAN port with a network cable.

2.5G / 1G LAN port
Connect your PC to a 2.5G / 1G LAN port with a network cable.

Specifications:

DC Power adapter| DC Output: +19V with max 2.37A current
+19.5V with max 2.31A current
---|---
Operating Temperature| 0~40°C| Storage Temperature| 0~70°C
Operating Humidity| 50~90%| Storage Humidity| 20~90%

Before Setup

01 Setting up a standalone router

1 Go to ONE ROUTER SETUP STEPS.

One Router Setup

02 Setting up an AiMesh WiFi system

1 Prepare two or more ASUS routers supporting AiMesh.
2 Assign one as AiMesh router, and another one as AiMesh node.
If you have multiple AiMesh routers, we recommend using the router with the highest specifications as your AiMesh router and the others as AiMesh nodes.
3 Go to AiMesh SETUP STEPS.**

AiMesh node               AiMesh router

AiMesh Setup Steps

One Router Setup Steps

01 Prepare your Modem

1 Unplug the power of cable / DSL modem. If it has a battery backup, remove the battery. [1]

[1] If you are using DSL for internet, you will need your username / password from your Internet service provider (ISP) to properly configure your router.

2 Connect your modem to the router with the network cable provided.

3 Power on the modem. Plug modem to the power outlet and power on.

Modem back

4 Check the modem LED lights to ensure the connection is active.

Modem front

02 Connect your Device

1 Power on the router.
Plug in and press the Power On/Off switch at the back of your router.

2 Check that the LED turns solid blue to indicate that the hardware connection is ready for setup.

3 [Web] Connect your PC to the router using an additional network cable.
[App] Or you can use a phone or pad to complete the setup via ASUS Router App.

03 Login and Connect

1 [Web] Open a web browser.
You will be redirected to the ASUS Setup Wizard. If not, navigate to http://router.asus.com.

[App] Launch ASUS Router App and follow the instructions to complete the setup.

AiMesh Setup Steps

01 Prepare

Place your AiMesh router and node within 3 meters of each other during the setup process.

02 AiMesh node

Keep your AiMesh node powered on and standby for AiMesh system settings.

AiMesh node                                        AiMesh router

03 AiMesh router

[Web] 1 Refer to ONE ROUTER SETUP STEPS to connect your AiMesh router to your PC and modem, and then log in into the web GUI.

2 Go to Network Map page, click AiMesh icon and then Search for your extending AiMesh node.

3 Click Search , it will automatically search for your AiMesh node nearby. When the AiMesh node shows on this page, click it to add it into the AiMesh system.

If you cannot find any AiMesh node, please go to TROUBLE SHOOTING.**

4 A message is displayed when synchronization is completed.

Successfully added RT-ABCDE to your AiMesh system, it will take awhile to show up as connected in the AiMesh router list.

5 Congratulations! You will find the pages below show up when an AiMesh node has been successfully added to the AiMesh network.

[App] Log in to your existing router via ASUS Router App and choose “Add AiMesh Node” to complete the setup.

ASUS Router App

Download free ASUS Router APP to set up and manage your router(s).

Troubleshooting

If your AiMesh router cannot find any AiMesh node nearby or synchronization fails, please check the following and try again.

a Move your AiMesh node closer to the AiMesh router ideally. Ensure that it is within 3 meters.
b Your AiMesh node is powered on.

Relocation

THE BEST PERFORMANCE

Locate the AiMesh router and node at the best place.

NOTES: To minimize interference, keep the routers away from devices like cordless phones, Bluetooth devices and microwave ovens.

We recommend that you place the routers in an open or spacious location.

ZenWiFi Pro ET12 LED indications

Solid white: Good signal
Solid yellow: Weak signal
Solid red: No signal

FAQ FREQUENTLY ASKED QUESTIONS

Q1: Does the AiMesh router support Access Point mode?
A: Yes. You can choose to set the AiMesh router as router mode or access point mode. Please go to web GUI (http://router.asus.com), and go to the page Administration > Operation Mode.

Q2: Could I setup wired connection between AiMesh routers (Ethernet backhaul)?
A: Yes. AiMesh system supports both wireless and wired connection between AiMesh router and node to maximize throughput and stability. AiMesh analyzes the wireless signal strength for each frequency band available, and then determines automatically whether a wireless or wired connection is best to serve as the inter-router connection backbone.
1 Follow the setup steps to establish a connection between the AiMesh router and node via WiFi first.
2 Place the node in the ideal locations for best coverage. Run an Ethernet cable from the LAN port of the AiMesh router to the WAN port of AiMesh node.

3 AiMesh system will auto-select the best path for data transmission, whether wired or wireless.

ASUS Recycling/Takeback Services

ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csnasus.com/english/Takeback.htm for the detailed recycling information in different regions.

REACH

Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/REACH.htm

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

WARNING! Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Prohibition of Co-location

This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.

IMPORTANT NOTE:

Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance.To maintain compliance with FCC exposure compliance requirement, please follow operation instruction as documented in this manual.

WARNING! This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

Compliance Statement of Innovation, Science and Economic Development

Canada (ISED)

This device complies with Innovation, Science and Economic Development Canada licence exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
CAN ICES-003(B)/NMB-003(B)

Radio Frequency (RF) Exposure Information

The radiated output power of the ASUS Wireless Device is below the Innovation, Science and Economic Development Canada radio frequency exposure limits.The ASPS Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized.

This equipment should be installed and operated with a minimum distance of 20 cm between the radiator any part of your body.

This device has been certified for use in Canada. Status of the listing in the Innovation, Science and Economic Development Canada’s REL (Radio Equipment List) can be found at the following web address: http://www.ic.gc.ca/eic/site /ceb-bhst.nsf/eng/h_tt00020.html

Additional Canadian information on RF exposure also can be found at the following web: https://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html

Precautions for the use of the device

a. Pay particular attention to the personal safety when use this device in airports, hospitals, gas stations and professional garages.
b. Medical device interference: Maintain a minimum distance of at least 15 cm (6 inches) between implanted medical devices and ASUS products in order to reduce the risk of interference.
c. Kindly use ASUS products in good reception conditions in order to minimize the radiation’s level.
d. Keep the device away from pregnant women and the lower abdomen of the teenager.

Manufacturer| ASUSTeK Computer Inc.
Tel: +886-2-2894-3447
Address: 1F, No. 15, Lide Rd., Beitou Dist., Taipei City 112, Taiwan
---|---
Authorised representative in Europe| ASUS Computer GmbH
Address: HARKORT STR. 21-23, 40880 RATINGEN, GERMANY
Authorised distributors in Turkey| BOGAZICI BILGISAYAR TICARET VE SANAYI A.S.
Tel./FAX No.: +90 212 331 10 00 / +90 212 332 28 90
Address: ESENTEPE MAH. BUYUKDERE CAD. ERCAN HAN B BLOK NO.121 SISLI, ISTANBUL 34394
CIZGI Elektronik San. Tic. Ltd. Sti.
Tel./FAX No.: +90 212 356 70 70 / +90 212 356 70 69
Address: GURSEL MAH. AKMAN SK.47B 1 KAGITHANE/ ISTANBUL
KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.
Tel. No.: +90 216 5288888
Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL
ENDEKS BiLiSiM SAN VE DIS TiC LTD STi
Tel./FAX No.: +90 216 523 35 70 / +90 216 523 35 71
Address: NECIP FAZIL BULVARI, KEYAP CARSI SITESI, G1 BLOK, NO:115 Y.DUDULLU, UMRANIYE, ISTANBUL
PENTA TEKNOLOJI URUNLERI DAGITIM TICARET A.S
Tel./FAX No.: +90 216 528 0000
Address: ORGANIZE SANAYI BOLGESI NATO YOLU 4.CADDE NO:1 UMRANIYE, ISTANBUL 34775

Networks Global Hotline Information

14:00-18:00 Mon-Fri
France| 0033-170949400| 09:00-18:00 Mon-Fri
Germany| 0049-1805010920
0049-1805010923
(component support)
0049-2102959911 (Fax)| 09:00-18:00 Mon-Fri
10:00-17:00 Mon-Fri
Hungary| 0036-15054561| 09:00-17:30 Mon-Fri
Italy| 06-97626662| 09:00-13:00
14:00-18:00 Mon-Fri
Greece| 00800-44142044| 09:00-13:00
14:00-18:00 Mon-Fri
Austria| 0043-820240513| 09:00-18:00 Mon-Fri
Netherlands/Luxembourg| 0031-591570290| 09:00-17:00 Mon-Fri
Belgium| 0032-78150231| 09:00-17:00 Mon-Fri
Norway| 0047-2316-2682| 09:00-18:00 Mon-Fri
Sweden| +46-858769407| 09:00-18:00 Mon-Fri
Finland| 00358-969379690| 10:00-19:00 Mon-Fri
Denmark| 0045-38322943| 09:00-18:00 Mon-Fri
Poland| 0048-225718040| 08:30-17:30 Mon-Fri
Spain| 0034-902889688| 09:00-18:00 Mon-Fri
Portugal| 00351-707500310| 09:00-18:00 Mon-Fri
Slovak Republic| 00421-232162621| 08:00-17:00 Mon-Fri
Czech Republic| 00420-596766888| 08:00-17:00 Mon-Fri
Switzerland-German| 0041-848111010| 09:00-18:00 Mon-Fri
Switzerland-French| 0041-848111014| 09:00-18:00 Mon-Fri
Switzerland-Italian| 0041-848111012| 09:00-18:00 Mon-Fri
United Kingdom| 0044-1442265548| 09:00-17:00 Mon-Fri
Ireland| 0035-31890719918| 09:00-17:00 Mon-Fri
Russia and CIS| 008-800-100-ASUS| 09:00-18:00 Mon-Fri
Ukraine| 0038-0445457727| 09:00-18:00 Mon-Fri
Asia-Pacific| Australia| 1300-278788| 09:00-18:00 Mon-Fri
New Zealand| 0800-278788| 09:00-18:00 Mon-Fri
Japan| 0800-1232787
0081-570783886
(Non-Toll Free)| 09:00-19:00 Mon-Sun
09:00-19:00 Mon-Sun
Korea| 0082-215666868| 09:30-17:00 Mon-Fri
Thailand| 0066-24011717
1800-8525201| 09:00-18:00 Mon-Fri
Singapore| 0065-64157917
0065-67203835
(Repair Status Only)| 11:00-19:00 Mon-Fri
11:00-19:00 Mon-Fri
11:00-13:00 Sat
Malaysia| 1300-88-3495| 9:00-18:00 Mon-Fri
Philippine| 1800-18550163| 09:00-18:00 Mon-Fri
India
India (WL/NW)| 1800-2090365| 09:00-18:00 Mon-Sat
09:00-21:00 Mon-Sun
Indonesia| 0062-2129495000
500128 (Local Only)| 09:30-17:00 Mon-Fri
9:30 – 12:00 Sat
Vietnam| 1900-555581| 08:00-12:00
13:30-17:30 Mon-Sat
Hong Kong| 00852-35824770| 10:00-19:00 Mon-Sat
Americas| USA
Canada| 1-812-282-2787| 8:30-12:00 EST Mon-Fri
9:00-18:00 EST Sat-Sun
Mexico| 001-8008367847| 08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
Middle East + Africa| Egypt| 800-2787349| 09:00-18:00 Sun-Thu
Saudi Arabia| 800-1212787| 09:00-18:00 Sat-Wed
UAE| 00971-42958941| 09:00-18:00 Sun-Thu
Turkey| 0090-2165243000| 09:00-18:00 Mon-Fri
South Africa| 0861-278772| 08:00-17:00 Mon-Fri
Israel| 6557/00972-39142800
9770/00972-35598555| 08:00-17:00 Sun-Thu
08:30-17:30 Sun-Thu
Balkan Countries| Romania| 0040-213301786| 09:00-18:30 Mon-Fri
Bosnia Herzegovina| 00387-33773163| 09:00-17:00 Mon-Fri
Bulgaria| 00359-70014411
00359-29889170| 09:30-18.30 Mon-Fri
09:30-18:00 Mon-Fri
Croatia| 00385-16401111| 09:00-17:00 Mon-Fri
Montenegro| 00382-20608251| 09:00-17:00 Mon-Fri
Serbia| 00381-112070677| 09:00-17:00 Mon-Fri
Slovenia| 00368-59045400
00368-59045401| 08:00-16:00 Mon-Fri
Baltic Countries| Estonia| 00372-6671796| 09:00-18:00 Mon-Fri
Latvia| 00371-67408838| 09:00-18:00 Mon-Fri
Lithuania-Kaunas| 00370-37329000| 09:00-18:00 Mon-Fri
Lithuania-Vilnius| 00370-522101160| 09:00-18:00 Mon-Fri

NOTES:

• UK support e-mail: network_support_uk@asus.com
• For more information, visit the ASPS support site at: https://www.asus.com/support

UKCA statement

Simplified UKCA Declaration of Conformity

ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of The Radio Equipment Regulations 2017 (S.I.2017/1206). Full text of UKCA declaration of conformity is available at https://www.asus.com/support/.

The frequency, channel and the maximum transmitted power in UK are listed below:
2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40), 802.11ac(VHT20), 802.11ac (VHT40), 802.11ax(HE20), 802.11ax(HE40)
5GHz: 802.11a, 802.11n (HT20), 802.11n (HT40), 802.11ac (VHT20), 802.11ac(VHT40), 802.11ac (VHT80), 802.11ac(VHT160), 802.11ax(HEW20), 802.11ax(HEW40), 802.11ax(HEW80), 802.11ax(HEW160)
6GHz: 802.11ax(HEW20), 802.11ax(HEW40), 802.11ax(HEW80), 802.11ax(HEW160)

The frequency, channel and the maximum transmitted power in EU are listed below:
2400-2483.5MHz (1-13): OFDM: 19.9dBm(97.7mW); CCK: 17.9dBm(61.7mW)
5150-5250MHz (36-48): 22.9dBm(195mW)
5250-5350MHz (52-64): 22.9dBm(195mW)
5470-5725MHz (100-140): 29.9dBm(977mW)
5945-6425MHz: 22.9dBm(195mW)

The device is restricted to indoor use only when operating in the 5150 to 5350 MHz and 5945 to 6425 MHz frequency range.
The adapter shall be installed near the equipment and shall be easily accessible.
The WiFi operating in the band 5150-5350 MHz and 5945-6425 MHz shall be restricted to indoor use for the country listed below:

Authorized representative in United Kingdom:

ASUSTEK (UK) LIMITED
Address: 1st Floor, Sackville House, 143-149 Fenchurch Street, London, EC3M 6BL, England, United Kingdom
Tel: +44-01442-202-700
Fax: +44-01442-245-882
Support mail: network_support_uk@asus.com
http://uk.asus.com

CE statement

Simplified EU Declaration of Conformity

ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Full text of EU declaration of conformity is available at https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System /ZenWiFi-WiFi-Systems/ASUS-ZenWiFi-Pro-ET12/HelpDesk_Manual/.

Declaration of Conformity for Ecodesign directive 2009/125/EC

Testing for eco-design requirements according to (EC) No 1275/2008 and (EU) No 801/2013 has been conducted. When the device is in Networked Standby Mode, its I/O and network interface are in sleep mode and may not work properly. To wake up the device, press the WiFi on/off, LED on/off, reset, or WPS button.
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.

All operational modes:
2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40), 802.11ac(VHT20), 802.11ac (VHT40), 802.11ax(HE20), 802.11ax(HE40)
5GHz: 802.11a, 802.11n (HT20), 802.11n (HT40), 802.11ac (VHT20), 802.11ac(VHT40), 802.11ac (VHT80), 802.11ac(VHT160), 802.11ax(HEW20), 802.11ax(HEW40), 802.11ax(HEW80), 802.11ax(HEW160)
6GHz: 802.11ax(HEW20), 802.11ax(HEW40), 802.11ax(HEW80), 802.11ax(HEW160)

The frequency, channel and the maximum transmitted power in EU are listed below:
2400-2483.5MHz (1-13): OFDM: 19.9dBm(97.7mW); CCK: 17.9dBm(61.7mW)
5150-5250MHz (36-48): 22.9dBm(195mW)
5250-5350MHz (52-64): 22.9dBm(195mW)
5470-5725MHz (100-140): 29.9dBm(977mW)
5945-6425MHz: 22.9dBm(195mW)?

The adapter shall be installed near the equipment and shall be easily accessible.
The WiFi operating in the band 5150-5350MHz and 5945-6425 MHz shall be restricted to indoor use for countries listed in the table below:

|

AT

| BE| BG| CZ| DK| EE| FR
---|---|---|---|---|---|---|---
DE| IS| IE| IT| EL| ES|

CY

LV

| LI| LT| LU| HU| MT| NL
NO| PL| PT| RO| SI| SK|

TR

Fl

| SE| CH| HR| UK(NI)|

UA

Safety Notices

• Use this product in environments with ambient temperatures between 0°C(32°F) and 40°C(104°F).
• Refer to the rating label on the bottom of your product and ensure your power adapter complies with this rating.
• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
• DO NOT place or drop objects on top and do not shove any foreign objects into the product.
• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
• DO NOT cover the vents on the product to prevent the system from getting overheated.
• DO NOT use damaged power cords, accessories, or other peripherals.
• If the Adapter is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.
• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.

References

• ASUS Global
• ZenWiFi WiFi Systems｜Whole Home Mesh WiFi System｜ASUS Global
• ZenWiFi WiFi Systems｜Whole Home Mesh WiFi System｜ASUS Global
• Radio equipment list (REL)
• ASUS Global
• ASUS Global
• ASUS Global
• ASUS Global
• ASUS Global
• ASUS Global
• ZenWiFi WiFi Systems｜Whole Home Mesh WiFi System｜ASUS Global
• Official Support | ASUS Global
• Official Support | ASUS Global

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