TENA SmartCare Gateway User Manual

TENA SmartCare TM/MC Gateway
Manual

INFORMATION

This guide is intended for family caregivers or professional caregivers using the TENA SmartCare Change Indicator TM/MC in a home environment or a care home. The Change Indicator system tracks and displays urine saturation levels in TENA incontinence products.
TENA SmartCare Change Indicator is a system consisting of:

• an app installed on one or more smartphones/handheld devices,
• a reusable Change Indicator made up of two parts: a sensor strip and a transmitter,
• a gateway that relays data.

Read the full TENA SmartCare Change Indicator instructions for use before using the system.

Symbols used in this guide:

| WARNING
Care shall be taken to ensure safety and efficiency.
Failure to do so could cause damage to equipment or lead to the receipt of incorrect data.
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| NOTE
Important information or advice/tips.

Parts you need to set up the gateway:

GATEWAY SETUP

NOTE
The gateway should be within 33 ft (10 m) from the Change Indicator and plugged into a power socket to use the TENA SmartCare Change Indicator system.

Placement

NOTE

• If an internet connection cannot be established, please try to change the location of the TENA SmartCare gateway.
• It is advised for the gateway to be placed so that it has a clear line of sight toward the Change Indicator.

LIGHTS, BUTTONS, CLEANING

NOTE
The LED light can be difficult to see if it is exposed to strong sunlight, for example. Try blocking the sunlight to improve readability.

Gateway installation
Plug the gateway into a power socket.

Wait. The system is connecting. Allow up to 60 seconds for the LED light to start blinking.
| Steady green light:
All is OK. Allow up to 60 seconds for the LED light to turn green.
| No light:
Greenlight disappears after a while, and the system goes into dark mode. Push the button to see if it has a power and network connection. If no light comes on, check the power connection.
| Steady red light:
Error. See the troubleshooting section on pp. 8–9 of this guide for more information.

TECHNICAL SPECIFICATIONS

RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 12″ (30 cm) to the Change Indicator. Otherwise, it could result in degradation of the performance of this equipment.
Interference may occur in the vicinity of equipment marked with this symbol.

Product component dimensions (mm/ inches)

Product weight (g/ ounces)

Environmental conditions

TROUBLESHOOTING

and power adapter both connected properly?
2. If there is a blinking blue light, the gateway is trying to connect.
3. If the gateway does not connect after one minute, try moving it to a place in the room where the network connection is stronger.
4. Occasionally, the cellular network may go down. If this happens, revert to a manual
changing routine until the system is up and running again.
If it still does not work, please contact TENA SmartCare support.
Connection error (Change Indicator)| 1. Check if the transmitter battery is installed properly.
2. Check if the transmitter is properly attached to the sensor strip.
3. Check that you have registered the correct transmitter code.
4. Try moving the gateway closer to the Change Indicator, within 33 ft (10 m).
If it still does not work, please contact TENA SmartCare support.

WARNINGS

• The gateway should not be sterilized.

• The gateway should not be used in an oxygen-rich environment.

• The gateway should not be used near flammable anesthetics.

• Do not attempt to repair the gateway by yourself.

• Only use the power supply provided with the gateway.

• If the gateway connection cannot be established, it will not be able to send information and work as expected. In such a case, please revert to a manual process for checking
  incontinence products.

• Do not open or modify the gateway.

• Changes or modifications not expressly approved by the party responsible for the compliance could void the user’s authority to operate the equipment.

IMPORTANT INFORMATION

• Save this user manual for future reference.
• If any changes to the installation are necessary, please contact TENA SmartCare support.
• The devices shown are not in actual size.
• The adhesive strip will not adhere well to dirty, dusty, or oily surfaces and may not adhere well to vinyl surfaces. Do not use the adhesive strip on the wallpaper, bare wood, or on porous and painted surfaces.

IMPORTANT INFORMATION

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and, (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does not cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference with one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet, not a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device contains license-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference and, (2) this device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with the ICES RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated at a minimum distance of about 8”/ 20 cm between the radiator and any part of the human body.

LABELING SYMBOLS

| WEEE mark
Dispose of electrical components in accordance with your local regulations
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| Radio Frequency Radiation symbol
| European Conformity mark
| Instructions for use
| Storage & transport temperature
| Humidity limitation
| Atmospheric pressure limitation

91290
FCC ID: 2ABK3-91290
Contains FCC ID: N7NWP77B
IC: 10866A-91290
Contains IC: 2417C-WP77B
Manufactured by: Essity Hygiene and Health AB
SE-405 03 Göteborg, Sweden
Visiting address: Mölndals bro 2, Mölndal
Distributed in the U.S. and Canada by:
Essity HMS North America Inc.
Cira Centre, 2929 Arch Street, Suite 2600
Philadelphia, PA 19104
Support phone number: 1-866-335-4735
www.tena.us  www.tena.ca
Made in SwedenVersion / Version : NA 2020-09-30
TENA an Essity brand /

Documents / Resources

| TENA SmartCare Gateway [pdf] User Manual
91290, 2ABK3-91290, 2ABK391290, SmartCare Gateway, SmartCare Gateway
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References

• Incontinence Products: Pads & Protection for Incontinence -€“ TENA
• Incontinence Pads & Products | Advice | TENA US

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