Chillax baby DM680 4.3 Wi-Fi Video Baby Monitor User Guide
- June 5, 2024
- Chillax baby
Table of Contents
DM680 4.3 Wi-Fi Video Baby Monitor
USER’S GUIDE
4.3″ Wi-Fi® Video Baby Monitor
MODELS: GIRAFFE PRO, GIRAFFE CAM DM680, DM681, DM681-2, DM681-3, DM681-4
Welcome…
to your new Chillax Wi-Fi® Video Baby Monitor !
Thank you for purchasing the Wi-Fi® Video Baby Monitor. Now you can see and
hear your baby sleeping. Our Connected Baby Monitor let you see your baby from
the hand-held viewer, or from your smartphone. Watch over and communicate with
your baby from anywhere in the world. Please keep your original dated sales
receipt for your records. For warranty service of your Chillax product, you
will need to provide a copy of your
for warranty coverage. For questions, warranty, support or service related to
the product, please contact us by: Email: support@chillaxcare.com Or, visit us
at http://chillaxcare.com This User’s Guide has all the information you need
to make the most out of your product. Please read the Safety Instructions on
pages 8-9 before you install the unit.
Inside the Box
· 1 x Parent Unit · 1 x Baby Unit (Camera) · 2 x Power Adapters (Parent Unit
and Baby Unit) · 1 x User Guide · 1 x Multi-Purpose stand
with power adapters.
Overview of Parent Unit
2
1
12 11 10
4
5
6
3 7
8
13
9
1. Display (LCD screen) 2. Parent Unit ON/OFF
Short press to switch on when unit is off. Long press to switch off when unit
is on. Short press to turn LCD screen Off when unit is on.
3. Audio Level LEDs (Green, Green, Amber, Red, Red)
4. MENU button
Press to open / close the Menu options. 5. Zoom button Toggle to zoom in/out
the image in 1x and 2x ratios.
6. OK button 7. Navigation buttons
Move Up/Down/Right/Left menu options.
8. Brightness button Press to adjust the LCD brightness level (up to 8
levels).
9. 2-Way Talk button Press and hold to speak to your baby.
10. Volume +/Adjust the speaker volume level by pressing + or – buttons.
11. Diapering log button Press and hold to record one diaper change event.
12. Feeding log button Press and hold to record one feeding event.
13. Power Socket
Parent unit menu icons
Signal Level (5 Levels).
Night Vision Mode (Video also changes to Black/White).
Talk Mode On. Indicates the screen off timer is set. Set Screen Off Timer
(Off, 5 mins, 30 mins, 60 mins). Volume Level Control (8 Levels).
No Baby Unit detected.
Battery Level Indication (4 Levels).
Zoom Level Control (1X, 2X).
LCD Brightness Level Control (8 Levels). Alarm Setting (6h, 4h, 2h, OFF) On
status bar, indicates alarm set, and when flashing, that alarm time has been
reached or missed. Temperature scales select (°C/°F) Readings display in BLUE,
but turn RED if > 29 °C / 84 °F or <14 °C / 57 °F. Displays LL °C / °F if < 1
°C / 34 °F. Displays HH °C / °F if >36 °C / 97 °F.
Camera Control (scan , view , add , del ).
Overview of Baby Unit
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8
2
3
9
5
6
4
7
10
1. Light Sensor 2. Camera Lens 3. Microphone 4. Gooseneck 5. Room Temperature
Sensor 6. Privacy Protection Knob
Slide to switch On/Off the privacy protection mode.
7. Multi-purpose Stand 8. PAIR Button 9. Micro-SD Card Slot
Support micro-SD card up to 32MB memory.
10. Power Socket
Important guidelines for installing your Digital Video Baby Monitor
· To use your Baby Unit and Parent Unit together, you must be able to
establish a radio link between them, and the range will be affected by
environmental conditions.
· Any large metal object, like a refrigerator, a mirror, a filing cabinet, a
metallic door or reinforced concrete, between the Baby Unit and Parent Unit
may block the radio signal.
· The signal strength may also be reduced by other solid structures, like
walls, or by radio or electrical equipment, such as TVs, computers, cordless
or mobile phones, fluorescent lights or dimmer switches.
· Other 2.4GHz products, such as wireless networks (Wi-Fi® routers),
BluetoothTM systems, microwave ovens or other Baby Monitors, may cause
interference with this product, so keep the Baby Monitor at least 5ft (1.5m)
away from these types of products, or switch them off if they appear to be
causing interference.
· If the signal is weak, try moving the Parent and/or the Baby Unit to
different positions in the rooms.
Table of contents
1. Safety Instructions ……………………………………………………………………………… 8 2. Getting Started
……………………………………………………………………………….. 10
2.1 Connecting the Power Supply for the Baby Unit ……………………… 10 2.2 Multi-
Purpose Stand ………………………………………………………………… 11 2.3 Connecting the Power Supply of
the Parent Unit …………………….. 13 2.4 Desktop Stand of the Parent
Unit…………………………………………….. 14 2.5 Registration
(Pairing)……………………………………………………………….. 14 3. Using the Baby Monitor
……………………………………………………………………. 15 3.1 SD Card
Installation…………………………………………………………………. 15 3.2 Setting
Up……………………………………………………………………………….. 15 3.3 Night Vision
Mode…………………………………………………………………… 15 3.4 Privacy
Protection…………………………………………………………………… 15 3.5 2-Way Talk Mode
……………………………………………………………………. 15 3.6 Video ON/OFF …………………………………………………………………………
16 3.7 Volume Control ………………………………………………………………………. 16 3.8 Feeding Event Log
………………………………………………………………….. 16 3.9 Diaper Change Event Log
………………………………………………………. 16 3.10 Temperature Display (HH °C / °F or LL °C / °F)
………………………….. 16 4. Parent Unit Menu Options………………………………………………………………… 17 4.1
Alarm ……………………………………………………………………………………… 17 4.2 Camera Control
……………………………………………………………………… 17
4.2.1 Add (pair) a Camera ………………………………………………….. 17 4.2.2 View a Camera
………………………………………………………….. 18 4.2.3 Delete a Camera ……………………………………………………….. 18
4.2.4 Scan Camera……………………………………………………………… 18 4.3 Temperature
Unit…………………………………………………………………….. 19 4.4 Video on Timer
……………………………………………………………………….. 19 4.5 View Multiple Cameras on Screen
………………………………………….. 19
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Table of contents
ENGLISH
5. Wi-Fi® Internet Viewing …………………………………………………………………….. 20 5.1 Minimum System
Requirements……………………………………………….. 20 5.2 Getting Started – Connecting
Devices…………………………………….. 20 5.3 Setup ……………………………………………………………………………………… 21 5.4
User Account and Camera Setup on AndroidTM Devices or iPhone®/iPad®
…………………………………………………………………………. 21 5.4.1 Power ON and Connect the Camera
…………………………. 21 5.4.2 Download ChillaxCare App………………………………………… 21 5.4.3 Sign Up
with ChillaxCare on Your Smart Device…………… 22 5.4.4 Add the Camera to Your
Account ……………………………… 23
6. Disposal of the Device (environment)………………………………………………. 25 7. Cleaning
…………………………………………………………………………………………. 25 8. Help
………………………………………………………………………………………………… 26 9. Troubleshooting for Wi-Fi®
Internet Viewing ………………………………………. 28 10. Standard Warranty
………………………………………………………………………….. 33 11. Technical Specifications
………………………………………………………………….. 37
Table of contents
7
1. Safety Instructions
WARNING:
Strangulation Hazard: Children have STRANGLED in cords. Keep this cord out of
the reach of children (more than 3ft (1m) away). Never use extension cords
with AC Adapters. Only use the Adapter provided.
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Safety Instructions
ENGLISH
Wi-Fi® CAMERA UNIT SET UP & USE:
· Choose a location for the Baby Unit that will provide the best view of your
baby in his/her crib.
· Place the Baby Unit on a flat surface, such as a dresser, bureau or shelf,
or mount the Baby Unit on a wall securely using the keyhole slots in the
underside of the stand.
WARNING This Baby Monitor is compliant with all relevant standards regarding
electromagnetic fields and is, when handled as described in the User’s Guide,
safe to use. Therefore, always read the instructions in this User’s Guide
carefully before using the device.
· Adult assembly is required. Keep small parts away from children when
assembling.
· This product is not a toy. Do not allow children to play with it. · This
Baby Monitor is not a substitute for responsible adult supervision. · Keep
this User’s Guide for future reference. · Keep the cords out of reach of
children. · Do not cover the Baby Monitor with a towel or blanket. · Test this
monitor and all its functions so that you are familiar with it prior
to actual use. · Do not use the Baby Monitor in damp areas or close to water.
· Do not install the Baby Monitor in extreme cold or heat, direct sunlight,
or close to a heat source. · Only use the chargers and power adapters
provided. Do not use other
chargers or power adapters as this may damage the device and battery pack. ·
Do not touch the plug contacts with sharp or metal objects. · Connect the
power adapters to easily accessible electrical sockets.
CAUTION There is a risk of explosion if the battery is replaced by an
incorrect type. Dispose of used batteries according to their instructions.
Use only the rechargeable battery pack with rating: 3.8V 2000mAh.
Safety Instructions
9
2. Getting Started
2.1 Connecting the Power Supply for the Baby Unit
· Connecting the Power Supply for the Baby Unit. · Insert the DC plug of the
power adapter into the DC socket on the
back of the Baby Unit. · Connect the other end of the power adapter to
electrical outlet. · The baby unit turns on and the power indicator lights in
blue color.
NOTE Only use the supplied power adapter (DC5V/1000mA).
10
Getting Started
ENGLISH
2.2 Multi-Purpose Stand
The unit comes with a stand which gives 3 mounting postures for optimal
viewing. it is desktop, wall and clip mountable. You need to probably manage
the power adaptor cord and camera head orientation according to the mounting
posture.
Desktop mount
Wall mount
Getting Started
Cord management under the base
Cord management under the base 11
Clip mount
The feature allows mounting the camera on fixture like bookshelf, wall shelf
or crib end. The max allowable clipping thickness is 1/4″ (or 25mm).
Secure the cord to your wall or fixture using the cable management clips (not
included), to keep the cord away from kid’s or baby’s reach.
Cord management under the base
Recommended double adhesive cord management clip (not included)
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Getting Started
ENGLISH
2.3 Connecting the Power Supply of the Parent Unit
A rechargeable battery (Lithium-ion battery 2000mAh) inside the Parent Unit
allows you to move it without losing the link and picture from the Baby Unit.
The battery provides up to 8 hours operation of the Parent Unit. We recommend
charging for at least 16 hours before first use, and when the Parent Unit
indicates the battery is low.
· Connect the small plug of the power adapter to the parent unit and the other
end to the electrical outlet. Only use the enclosed adapter (5VDC/1000mA).
· Press the button to turn the Parent unit on, the Parent unit and Baby unit
are automatically linked and ready to use.
NOTE When the Baby and Parent Units are both turned on and within range, the
Parent Unit should show a color image from the Baby Unit camera, but if the
room is dark, the image will be in black and white, with an icon showing, due
to the infra-red illumination by the Baby Unit.
Getting Started
13
2.4 Desktop Stand of the Parent Unit
· The parent unit comes with a desktop stand attached to the back of the
parent unit.
· To place the parent unit on a desk, simply pull out the stand, as shown.
NOTE
2.5 Registration (Pairing)
The Baby Monitor is pre-registered to your Parent Unit. You do not need to
register it again unless the Baby Unit loses its link with the Parent Unit. To
re-register your Baby Unit, or register a new Baby Unit, follow the procedures
below:
· Press the button and the menu bar will pop up.
· Press the LEFT/ RIGHT buttons until is highlighted, and the scan , view ,
add , del menus will pop up.
· Press the UP / DOWN buttons to select add and press the OK
· Camera
will pop up.
· Press the UP / DOWN button to select the desired Camera and
press the OK button to start searching for a camera unit.
Note: If a camera is currently paired with the Parent Unit, its camera location (with a * against it) cannot be selected for a new registration.
· Press and hold the PAIR button on the underside of the Baby Unit until PAIR
OK appears on the
screen. The video from the camera will then appear.
NOTE A camera can only be registered to one Parent Unit at any one time.
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Getting Started
ENGLISH
3. Using the Baby Monitor
3.1 SD Card Installation
As an option, the Unit provides video recording on up to 32GB microSD card
(NOT PROVIDED) when image motion is detected. Insert the microSD card into the
SD slot as shown.
3.2 Setting Up
Place the Baby Unit in a convenient location (e.g., on a table) and point the
camera lens towards the area you want to monitor.
image shown on the Parent Unit.
NOTE Do not place the Baby Unit within the baby’s reach! If there is
interference with the picture or sound, try moving the units to different
locations, and ensure they are not close to other electrical equipment.
3.3 Night Vision Mode
The Baby Unit has 8 high-intensity infrared LEDs for picking up clear images in the dark. When the built-in photo sensor on the top of the Unit detects a low level of ambient light, the LEDs will automatically activate and the screen on the Parent Unit will display in black and white. The icon will be displayed at the top of the screen.
3.4 Privacy Protection
-
To enable privacy protection mode, slide the knob to position such that the device will be disconnected from the Wi-Fi® network.
-
To disable the privacy protection mode, slide the knob to the restore the Wi-Fi® network connection.
Note: The privacy protection setting is disabled by default.
position to
3.5 2-Way Talk Mode
- Press and hold the 2-Way Talk button on the Parent Unit to talk to your baby through the Baby Unit’s loudspeaker. The icon will be displayed at the top of the LCD screen. Release the button to stop the talk back.
Using the Baby Monitor
15
3.6 Video ON/OFF
Press button once to turn the LCD screen on or off at standby mode, whilst
still leaving the audio monitor on.
3.7 Volume Control
Press the Volume buttons + or – to adjust the parent unit volume level. The
icon will pop up and you can select the desired volume from level 0~8. (The
default volume level setting is level 5, and level 0 is OFF.)
3.8 Feeding Event Log
Press and hold on the button to log one feeding event before you are free to
edit the detail. You then enter the mobile app Chillax Care to input the
feeding detail, such as fed by breast feeding, bottle feeding or solid food,
the baby in-take quantity or duration.
3.9 Diapering Event Log
Press and hold on the button to log one diaper change event before you are
free to edit the detail. You then enter the mobile app Chillax Care to input
the diaper change detail, such as change due to pee, poo or mixed, then follow
the App instruction to detail the information.
3.10 Temperature Display (HH °C / °F or LL °C / °F)
The temperature reading from the temperature sensor at the back of the Baby
Unit will be displayed at the top of the LCD screen. The readings will turn
RED if the temperature goes above 29°C / 84°F or below 14°C / 57°F. The
reading will change to HH °C / °F if the temperature goes above 36°C / 97°F.
The reading will change to LL °C / °F if the temperature goes below 1°C /
34°F.
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Using the Baby Monitor
ENGLISH
4. Parent Unit Menu Options
4.1 Alarm
· Press the button and the menu bar will pop up.
· Press the LEFT / RIGHT buttons until is highlighted.
· Press the UP / DOWN buttons to select the alarm time (6h, 4h, 2h). (The
default setting is Alarm OFF.)
· If an alarm time is selected, the Parent Unit will beep for about 45 seconds
after every 6-, 4- or 2-hour period.
4.2 Camera Control
4.2.1 Add (pair) a Camera · Press the button and the menu bar will pop up.
· Press the LEFT / RIGHT buttons until is highlighted, and the scan
, view , add , del menus will pop up.
· Press the UP /
DOWN buttons to select and press the OK
· Camera
will pop up. Press the UP / DOWN
buttons to select the open camera number (without marked) and press the OK
button to start searching for a camera unit.
Note: If a camera is currently paired with the Parent Unit, its camera
location (with a against it) cannot be selected for a new registration.
· Press and hold the PAIR button on the underside of the Baby Unit until PAIR
OK appears on the
screen. The video from the new added camera will then appear.
NOTE
A camera can only be registered to one Parent Unit at any one time.
Parent Unit Menu Options
17
4.2.2 View a Camera · Press the button and the menu bar will pop up. · Press
the LEFT / RIGHT buttons until is highlighted, and the scan
, view , add , del menus will pop up. · Press the UP / DOWN buttons to select
view and press the OK
· Camera
will pop up. Press the UP / DOWN
buttons to select the desired Camera and press the OK button to view
the picture from that camera.
NOTE Only camera locations with a * can be selected.
TIP
You can also press the OK button repeatedly to view feed from available
cameras.
4.2.3 Delete a Camera · Press the button and the menu bar will pop up.
· Press the LEFT / RIGHT buttons until is highlighted, and the scan
, view , add , del menus will pop up.
· Press the UP / DOWN buttons to select , and press the OK
· Camera
will pop up, press the UP / DOWN
buttons to select the desired Camera and press the OK button.
· Press the UP / DOWN buttons to select , then press the OK
NOTE You are not allowed to delete the camera if there is only one registered
camera in the system.
4.2.4 Scan Camera This function is only available when you have more than 1
Baby Unit (Camera). · Press the button and the menu bar will pop up.
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Parent Unit Menu Options
ENGLISH
· Press the LEFT / RIGHT buttons until is highlighted, and the scan , view ,
add , del menus will pop up.
· Press the UP / DOWN buttons to select and press the OK
· The screen will then display images from different registered cameras
sequentially in loop, changing about every 12 seconds.
TIP You can also press the OK button repeatedly to select available camera
video feed or enter scan mode.
4.3 Temperature Unit
· Press the button and the menu bar will pop up. · Press the LEFT / RIGHT
buttons until is highlighted. · Press OK, then UP / DOWN buttons to select °C
or °F.
4.4 Video on Timer
· Press the button and the menu bar will pop up. · Press the LEFT / RIGHT
buttons until is highlighted. · Press the UP / DOWN buttons to select auto
video off after 5 mins,
30 mins or 60 mins (if operating on batteries only). NOTE The audio will
remain, and you can press any key to switch the video back on.
Parent Unit Menu Options
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5. Wi-Fi® Internet Viewing
5.1 Minimum System Requirements Web Portal
– AndroidTM System, Version 7.0 or above – iPhone®/iPad® iOS, Version 10.0 or
above – High Speed (Wi-Fi®) Internet
At least 0.6 Mbps upload bandwidth per camera (you can test your internet
speed here: http://www.speedtest.net)
5.2 Getting Started – Connecting Devices How does it work?
Wi-Fi Camera
Wi-Fi Router
Access your Camera locally
View your Camera from any compatible
device remotely
5 Gen Care Service
When a user tries to access the Camera, our 5GenCare server authenticates the
user’s identity and permits access to the Camera.
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Wi-Fi® Internet Viewing
ENGLISH
5.3 Setup
Connect the Wi-Fi® Camera to the Power Adapter, then plug into mains power.
The Camera must be within range of the Wi-Fi® router with which you want to
connect. Make sure the password of the router is available for entering during
the in-app setup process.
Status of LED Indication:
– Pair / Setup state:
LED is Blue and Flashing.
– Unconnected state:
LED is Red and Flashing.
– Connected state:
LED is Blue and always on.
– Video streaming:
LED is Blue and Flashing.
Note: You can only setup via a compatible smartphone or tablet and not
via a PC.
5.4 User Account and Camera Setup on AndroidTM Devices or iPhone®/iPad®
What you need · Wi-Fi® Camera Unit · Power adapter for the Camera · Device with AndroidTM system version 7.0 and above · Or iPhone®/iPad® with iOS version 10.0 and above
5.4.1 Power ON and Connect the Camera · Switch the parent unit off before
connect the camera to Wi-Fi®.
· Connect the power adapter to mains power and insert the plug into the power
socket on the back of the Camera Unit, the unit turns on.
5.4.2 Download ChillaxCare App
· Scan the QR code with your smart device and download ChillaxCare App from
the App Store for iOS devices or from the Google PlayTM Store for AndroidTM
devices.
· Install ChillaxCare App on your device.
Wi-Fi® Internet Viewing
21
5.4.3 Sign Up with ChillaxCare on Your Smart Device · Ensure that your smart device is connected to your Wi-Fi® router. · Run ChillaxCare App, tap Sign In (fig. 1) · Enter your account information to sign up with ChillaxCare. (fig. 2)
fig. 1
fig. 2
NOTE
If you already have a ChillaxCare App account, please tap Log in to go to the next steps.
22
Wi-Fi® Internet Viewing
ENGLISH
5.4.4 Add the Camera to Your Account · Tap on the
fig. 3
fig. 4
· The following setup instructions will appear on the screen, select your
· Power on your camera and wait for the Blue LED flashing on the
fig. 5
fig. 6
Wi-Fi® Internet Viewing
23
· Locate the pair button on the camera, press and hold the Pair button until
you hear “Ready for Pairing” (fig.7).
· Follow the instruction and generate a QR code (fig.8).
fig. 7
fig. 8
· Hold in 20-30 cm in front of the camera to get it scanned (fig. 9). It will
take a few minutes for the Camera to connect to the Wi-Fi® network.
· The Camera has been successfully connected (fig. 10).
fig. 9
fig. 10
NOTE
If connection fails, please tap Retry and repeat the steps starting from Step
24
Wi-Fi® Internet Viewing
ENGLISH
6. Disposal of the Device (environment)
At the end of the product life cycle, you should not dispose of this product
with normal household waste. Take this product to a collection point for the
recycling of electrical and electronic equipment. The symbol on the product,
user’s guide and/or box indicates this. Some of the product materials can be
re-used if you take them to a recycling point. By reusing some parts or raw
materials from used products you make an important contribution to the
protection of the environment. Please contact your local authorities in case
you need more information on the collection points in your area. The internal
battery should be disposed of with the Parent unit in an environmentally
friendly manner according to your local regulations.
7. Cleaning
Clean the Baby Monitor with a slightly damp cloth or with an anti- static
cloth. Never use cleaning agents or abrasive solvents.
Cleaning and Care
· Do not clean any part of the product with thinners or other solvents and
chemicals this may cause permanent damage to the product which is not
covered by the warranty.
· Keep the Camera away from hot, humid areas or strong sunlight, and do not
let it get wet.
· Every effort has been made to ensure high standards of reliability for your
Baby Monitor. However, if something does go wrong, please do not try to repair
it yourself contact Customer Service for assistance.
IMPORTANT Always switch off and disconnect the power adapter before cleaning
your baby monitor.
Disposal of the Device (environment)
25
8. Help
Display
No display · Try recharging the battery pack. · Reset the Units. Unplug both
the Units’ electrical power, then plug them
back in. · Is the Unit switched on? · Press and hold the ON/OFF button on the
Parent Unit for 3 seconds
to switch it ON. · Is the correct camera selected? Change the camera number,
if
necessary. · Is the video display turned on? Press the once the ON/OFF button
to
turn it ON. · When operating using batteries only, the display will go blank
after
5 minutes or 30 minutes or 60 minutes to save power (depending on video
settings). The Unit is still active and will give you audio alerts. You can
reactivate the screen by pressing any button.
Registration
If the Baby Unit has lost its link with the Parent Unit · If the Baby Unit is
too far away it may be going out of range, so move
the Baby Unit closer to the Parent Unit. · Reset both the Parent Unit and Baby
Unit by disconnecting them from
the electrical power. Wait about 15 seconds before reconnecting. Allow up to
one minute for the Baby Unit and the Parent Unit to synchronize. · See 2.3
Registration (Pairing), if there is a need to re-register the units.
26
Help
ENGLISH
Interference
Noise interference on your Parent Unit
· Your Baby and Parent Units may be too close. Move them further apart.
· Make sure there is at least 1 to 2m between the 2 Units to avoid audio
feedback.
· lf the Baby Unit is too far away; it may be out of range. Move the Baby Unit
closer to the Parent Unit.
· Make sure that the Baby and Parent Units are not near other electrical
equipment, such as a television, computer or cordless/ mobile telephone. Move
the Baby Unit or Parent Unit 1.5 meter away from other electrical equipment.
· Use of other 2.4 GHz products, such as wireless networks (Wi-Fi® routers),
BluetoothTM systems, or microwave ovens, may cause interference with this
product. Keep the Baby Unit or Parent Unit at least 1.5 meter away from these
types of products, or switch them off if they appear to be causing
interference.
· If the signal is weak, try moving the Parent and/or Baby Unit to different
positions in the rooms.
Noise interference on your device
· To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi® Camera Unit.
· Use of other 2.4 GHz products, such as BluetoothTM systems or microwave
ovens, may cause interference with this product. Keep the Wi-Fi® Camera Unit
at least 1.5 meter away from these types of products, or switch them off if
they appear to be causing interference.
Lost connectionn · Check your Wi-Fi® settings. If necessary, reconnect your
Wi-Fi®. Ensure
that the Wi-Fi® Camera Unit is switched ON. Wait a few minutes to make the
connection with the Wi-Fi® system.
Help
27
9. Troubleshooting for Wi-Fi® Internet Viewing
Category Account Account Account Account
Setting up
Problem Description / Error
Solution
I am unable to login even after registra-tion.
Please check your user name and password.
I receive an error message saying:
“Email ID is not registered”.
Please ensure that you have registered with us. Tap Sign Up to create an account.
What do I do if I forgot my pass-word?
Check your AndroidTM or iOS application. An email will be sent to your registered email address.
I am unable to receive a one-time password.
1. The e-mail might have been sent to your Junk Mail Folder. Please check
your Junk Mail Folder.
2. There might be a delay in getting your e-mail. Please wait a few minutes
and refresh your email account.
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
You will need to turn off the Auto Lock function of your device to ensure continuous video/audio streaming.
28
Troubleshooting for Wi-Fi® Internet Viewing
ENGLISH
Category
Problem Description / Error
Solution
Setting Up
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
If you are trying to add a Camera which has previously been added into your
account or another account, you will first have to re-power the Camera.
Switch the parent unit off before connecting the camera to Wi-Fi®.
Setting Up
Connectivity issues
During setup on devices for AndroidTM and iOS, I am not able to find my Camera
during the last step and the setup fails.
I am not able to access my Camera.
Please reset the Camera to setup mode and try again. Press and hold the PAIR
button on the side of the camera until you hear a beep and voice prompt `Ready
for pairing’.
When the Camera LED is off, this indicates that it is in setup mode. Now
restart the setup from your smartphone again.
Please check if the Camera is within Wi-Fi® range. Please try to move the
Camera closer to the router for better Wi-Fi® connectivity and try again.
Troubleshooting for Wi-Fi® Internet Viewing
29
Category Connectivity issues
Connectivity issues
Connectivity issues
Problem Description / Error I get a message: We are having problems accessing
your camera.
Even though I am accessing my Camera from the same Wi-Fi® network, I still
find my Camera is shown as remote. I can only access it for 5 minutes at a
time. I found interference caused by my other webcam devices.
Solution
This could be due to lack of internet connection. Please wait and try again
later. 1. Please try again in a few
minutes. This could be because of any issue with your internet connection. 2.
If the problem remains, please restart your Camera to check if this fixes the
problem. 3. Please restart your Wireless Router. Please check your wireless
router settings. For example, for Buffalo brand routers there is an option
called Wireless Isolation. Please disable this option.
Video streaming performance is related to internet bandwidth, especially if
you have 2 or more video streaming devices that are working through the same
router.
30
Troubleshooting for Wi-Fi® Internet Viewing
ENGLISH
Category General
General General General
Problem Description / Error What is the significance of the camera LED?
Which platforms are supported for accessing my Camera? I do not hear any sound
when I am accessing a remote Camera.
What is the meaning of “Local Camera” and “Remote Camera”?
Solution
The LED indicates the following status: LED flashing Red: Your Camera is
booting up. After a voice prompt the camera is booted up and ready for
pairing. LED Cycling Blue/Red: Your camera is in pairing mode. LED Solid Blue:
The camera is paired and set up to your account. LED Flashing Blue: The camera
is live streaming. LED Off: No Power to camera.
Minimum requirement: AndroidTM 7.0 iPhone®/iPad® iOS version 10.0.
You can tap on the speaker icon in the video stream screen to hear audio. By
default the audio is not ON when you are accessing a remote Camera.
When you are accessing your Camera from the same wireless network (Home) in
which it is configured, it is a Local Camera. When you are accessing your
Camera away from your home it is a Remote Camera. You may be using 3G, 4G or
4G LTE or a Wi-Fi® connection outside of your home.
Troubleshooting for Wi-Fi® Internet Viewing
31
Category General
Camera Viewing Camera
Features Features
Problem Description / Error
Solution
How do I download · Open the Google Play
the App for AndroidTM
Store on your AndroidTM
and iOS devices?
device or App StoreTM on your iOS device.
· Select Search
· Type in “Chillax Care”
· The results will show the
Chillax Care App
· Select to install it
When I try to view the Camera, I get a prompt for Camera firmware upgrade.
What should I do?
When I am in “remote mode”, the video stops after 5 minutes. How do I view for
longer?
Please upgrade your firmware. This takes around 5 minutes. We push upgrades
from time to time to improve the Camera features.
When you are accessing your Camera via a network different from your home
network (over the internet) your video times out after 5 minutes.
You can click on the Camera again from the AndroidTM/iOS application to start
streaming again.
If you are accessing from your web browser, then you can press on the Reload
button to start viewing your Camera video stream again.
How many users can access the Camera at one time?
The sound alert setting threshold is not right.
It allows up to 4 users access with proper network connections.
You can Adjust Sound Sensitivity to trigger notifications under Camera Setting
menu.
32
Troubleshooting for Wi-Fi® Internet Viewing
ENGLISH
10. Standard Warranty
Consumer Products and Accessories Limited Warranty (“Warranty”). Thank you for
purchasing this ChillaxHome or ChillaxBaby product manufactured by CHILLAX LTD
(“Chillax”).
What Does this Limited Warranty Cover?
Subject to the items listed below in the section “What is not Covered” Chillax
warrants that this ChillaxHome or ChillaxBaby (“Product”) will be free from
defects in material and workmanship under normal use for a period of 1 year
from the date of purchase and that any certified accessory (“Accessory”) sold
for use with this product will be free from defects in materials and
workmanship under normal use for a period of 90-days from the date of
purchase. This Limited Warranty is your exclusive warranty and is not
transferable.
What is not covered?
This Limited Warranty excludes and does not cover:
· Normal deterioration or wear resulting from use;
· Damage caused by or resulting from misuse, abuse, or accident;
· Damage caused by or resulting from improper operation or storage;
· Damage caused by or resulting from contact with foreign substances,
including, but not limited, to liquid, water, rain, humidity, perspiration,
sand, dirt, and/or food;
· Damage caused by or resulting from the use of Non-Chillax branded or
certified Products or Accessories or other peripheral equipment;
· Damage caused by or resulting from modifications, alterations, tampering,
improper installation, or repairs by someone other than Chillax or their
authorized representatives;
· Defects, damages, or the failure of Products or Accessories due to any
communication service or signal you may subscribe to or use with the Products
or Accessories; and,
· Periodic maintenance, repair and replacement of parts due to normal wear and
tear.
Standard Warranty
33
What Other Limitations Are There?
THIS LIMITED WARRANTY SETS FORTH THE ENTIRE LIABILITY OF CHILLAX AND CONTAINS
YOUR SOLE AND EXCLUSIVE REMEDY. OTHER THAN THIS LIMITED WARRANTY, CHILLAX
MAKES NO ADDITIONAL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IF YOUR STATE DOES NOT PERMIT THE DISCLAIMER OF WARRANTIES, THEN THE IMPLIED
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO
THE DURATION OF THIS LIMITED WARRANTY. REPAIR OR REPLACEMENT IS YOUR SOLE AND
EXCLUSIVE REMEDY AGAINST CHILLAX. IN NO EVENT SHALL CHILLAX’S LIABILITY TO
REPAIR OR REPLACE YOUR PRODUCT OR ACCESSORY EXCEED THE ORIGINAL PURCHASE PRICE
OF THE PRODUCT AND ACCESSORY AND CHILLAX’S TOTAL LIABILITY FOR DAMAGES ARISING
FROM THIS LIMITED WARRANTY SHALL NOT EXCEED THE PRICE YOU PAID FOR THE PRODUCT
AND ACCESSORY REGARDLESS OF WHETHER SUCH CLAIM ARISES UNDER CONTRACT, STATUTE,
TORT OR OTHERWISE. IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL CHILLAX BE
LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION
OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR
INABILITY TO USE THE PRODUCTS OR ACCESSORIES. ALL DISCLAIMERS, LIMITATIONS OF
LIABILITY AND MODIFICAITONS OF WARRANTIES STILL APPLY EVEN IF THE LIMITED
REMEDY OF REPAIR AND REPLACEMENT FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, so the above limitations or exclusions may not apply to
you. This Limited Warranty gives you specific legal rights, and you may have
other rights that vary from one jurisdiction to another.
Who is covered?
This Warranty extends only to the first consumer purchaser and is not
transferable.
What will CHILLAX do?
CHILLAX or its authorized distributor at its sole discretion will, at no
charge, repair or replace any Products or Accessories that do not conform to
this Warranty. In the event that the replacement is necessary to remedy a
defect in material or workmanship, CHILLAX may use new or remanufactured
products, accessories or parts of equal quality to the original Product or
Accessory.
34
Standard Warranty
ENGLISH
How to Obtain Warranty Service or Other Information?
To obtain service or information, please email us at hello@chillaxcare.com
You will receive instructions on how to ship the Products or Accessories at
your expense and risk, to a CHILLAX Authorized Repair Centre. You must
include: (a) the Product or Accessory; (b) the original proof of purchase
(receipt) which includes the date, place and seller of the Product; (c) if a
warranty card was included in your box, a completed
warranty card showing the serial number of the Product; (d) a written
description of the problem; and, (e) your name, address, email address and
telephone number.
FCC and IC regulations
FCC Part l5
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the Federal Communications
Commission (FCC) rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation
between the equipment and receiver. · Connect the equipment into an outlet on
a circuit different from that
to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this device.
Standard Warranty
35
To ensure safety of users, the FCC has established criteria for the amount of
radio frequency energy that can be safely absorbed by a user or bystander
according to the intended usage of the product. This product has been tested
and found to comply with the FCC criteria.
This Class B digital apparatus complies with Canadian ICES-003. CAN
ICES3(B)/NMB-3(B).
WARNING
Changes or modifications, to this equipment not expressively approved by the
party responsible for compliance could void the user’s authority to operate
the equipment.
The socket-outlet shall be installed near the equipment and shall be easily
accessible.
Industry Canada
This device complies with Industry Canada license-exempt RSS standard(s):
Operation is subject to the following Two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
The term “IC: ” before the certification/registration number only signifies
that the Industry Canada technical specifications were met. This product meets
the applicable Industry Canada technical specifications.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement. FCC RF Radiation Exposure Statement Caution: This Transmitter
must be installed to provide a separation distance of at least 20 cm from all
persons.
IC Radiation Déclaration d’exposition Attention: Cet émetteur doit être
installé pour fournir une distance de séparation d’au moins 20 cm de toute
personne.
36
Standard Warranty
ENGLISH
11. Technical Specifications
CAMERA UNIT
Radio Frequency
Proprietary 2400 MHz to 2483.5 MHz Wi-Fi® 802.11 b/g/n, 2.4GHz
Image sensor
Color CMOS 2M Pixels
IR LED Operating Temperature
8 pcs 41 °F- 104°F (5 °C ~ 40 °C)
Power Adapter
Input: 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA
WARNING Use only with provided power supply.
Specifications are subject to change without prior notice.
PARENT UNIT
Radio Frequency Display
2400 MHz to 2483.5 MHz 4.3″ diagonal TFT LCD
Brightness Control
8 steps
Volume Control
8 steps
Operating Temperature
41°F 104°F (5°C – 40°C)
Power Adapter
Input: 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA
WARNING Use only with provided power supply.
Battery (built-in)
3.8V, 2000mAh Lithium-ion polymer, re-chargeable battery pack
WARNING Do not attempt to replace the battery, but contact customer Service if it needs replacement.
Specifications are subject to change without prior notice.
Technical Specifications
37
Chillax, Chillaxcare, Chillaxbaby and the Logos, are trademarks of Chillax
Care Limited. 5GenCare and the Logo are trademarks of 5GenCare Limited. Apple
logo is trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. Google Play, Android are trademarks
of Google Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. All other
trademarks are the property of their respective owners. © 2021 Chillax Care
Limited. All rights reserved.
Printed in China
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>