LG 30EW5TP-A Digital Signage Monitor Signage Owner’s Manual

: June 1, 2024
: LG

Table of Contents

LG 30EW5TP-A Digital Signage Monitor Signage
Product Information
Product Usage Instructions
Installation Location
BASIC
GETTING READY
CHECKING BEFORE INSTALLATION
PRECAUTIONS FOR USE
PRODUCT SPECIFICATIONS
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

LG 30EW5TP-A Digital Signage Monitor Signage

Product Information

Specifications

Input/Output Ports: HDMI / DisplayPort
Operating conditions: 1366 x 768 @ 60 Hz resolution
Daily usage: Up to 18 hours (video playback)
Recommended Resolution: 1366 x 768 @ 60 Hz
Max Resolution: 1366 x 768 @ 60 Hz

Product Usage Instructions

BASIC
Visit https://partner.lge.com to download the latest SuperSign software and manual.

GETTING READY

Connecting the IR Sensors:
Connect the cable to the product to receive signals from the remote control. This allows placing a remote control sensor in a custom location for controlling other displays via an RS-232C cable.

CHECKING BEFORE INSTALLATION

Safety and Precaution Guide for Installation:
Connect the power after completing all work to avoid a blurry screen or product malfunction.

Installation Orientation

Using Vertically:
When installing vertically, rotate the monitor 90 degrees while facing the front of the screen.

Installation Location

Indoor:
- Installing on a Wall:
  We are not responsible for product damage caused by failure to follow the guide.
Outdoor:
- Outdoor Enclosed:
  We are not responsible for product damage caused by failure to follow the guide.

PRECAUTIONS FOR USE

Dust:
Avoid using the product in excessively dusty environments as it may not be covered under warranty for damage caused by dust.
OLED Image Sticking:
Use precautions to protect the transparent OLED Signage screen from image retention. Run [Pixel Cleaning] to protect the screen.

Frequently Asked Questions (FAQ)

Q: Can this product be used outdoors without protection?
A: No, it is recommended to use outdoor enclosed installation for outdoor use to prevent damage.
Q: What is the daily usage limit for this product?
A: The product is designed for up to 18 hours of video playback per day.

WARNING – This equipment is compliant with Class A of CISPR 32. In a residential environment this equipment may cause radio interference.

BASIC

NOTE

The accessories provided with your product may vary depending on the model or region.
Product specifications or contents in this manual may be changed without prior notice due to upgrade of product functions.
SuperSign Software & Manual
Visit https://partner.lge.com to download the latest SuperSign software and manual.

Checking the Accessories

$LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $1$$ $LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $2$$

GETTING READY

Connecting the IR Sensors
Connecting the cable to the product allows it to receive signals from the remote control. This allows a remote control sensor to be placed in a custom location. Then that display can control other displays via an RS-232C cable . $LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $3$$

CHECKING BEFORE INSTALLATION

We are not responsible for product damage caused by failure to follow the guide.

Safety and Precaution Guide for Installation
Please connect the power after all work is completed.

Connecting the Signage Box and Panel
- The warranty will not cover any component damage caused by electrostatic discharge at the time of installation. When installing this product, you must wear anti-electrostatic discharge (ESD) gear.
- The serial number on the panel and that on the signage box must match. Non-matching serial numbers may result in a blurry screen or product malfunction. $LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $4$$
Connecting Cables
- Connect the cables in consecutive order, following the labels on the back of the panel and on the Signage box.
- The cables are labelled with the numbers . $LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $7$$
- Insert A cable correctly into the connector and close the holder B attached to cable.
- To prevent product malfunction or failure, do not shake or pull the installed cable, and replace any damaged cables with new ones. $LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $8$$

Installation Orientation

Using Vertically
When installing vertically, rotate the monitor 90 degrees while facing the front of the screen. $LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $9$$

Installation Location
We are not responsible for product damage caused by failure to follow the guide.

Indoor
- Installing on a Wall $LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $10$$
- Install in a location that is not exposed to direct sunlight.
- The warranty will not cover any damage caused by using the product in direct sunlight on the front and rear panel.
Outdoor
- Outdoor Enclosed

PRECAUTIONS FOR USE

Dust
The warranty will not cover any damage caused by using the product in an excessively dusty environment.

OLED Image sticking

Precautions for Protecting the transparent OLED Signage screen
Unlike regular LED/LCDs, transparent OLED Signage produce images that emit light for each pixel, delivering clear images without blurring.
Due to the nature of the organic materials used to achieve high-resolution image quality, OLED displays generally experience image retention on the screen, which can be a persistent phenomenon. This phenomenon is observed in all OLED panels, and although recommended picture modes can minimise image retention, current technology cannot completely prevent this from occurring. Displaying the same image for a long time or repeatedly displaying the same image can cause image retention on the screen, which is a common phenomenon in OLED panel products due to the nature of the product. This product has a built-in screen protection feature. Avoid displaying images that are likely to cause image retention, and follow the recommendations.
Images that are likely to cause image retention
- Images whose aspect ratio is 4:3 or 21:9.
- Images that are fixed for a long time, such as program number, station logo, game console icon, set-top box menu, etc.
- Other fixed screen images or repeatedly displayed images
Running [Pixel Cleaning] to Protect the transparent OLED Signage screen
The transparent OLED Signage is equipped with a pixel cleaning feature to check the status of the screen by itself and prevent image retention that leaves an image on a screen. This feature automatically calculates the optimal execution time based on the accumulated viewing time and is automatically executed when the transparent OLED Signage is turned on or off. The pixel cleaning feature works when the product is connected to the power cord and main power.
- To run this function manually, press the button on the remote control, go to [Display] [Advanced Settings] [OLED Panel care] and press [Pixel cleaning].

CAUTION: When the screen is showing one fixed image for a long time, the screen brightness will be automatically reduced and then restored once the screen content changes. This is a normal function to minimise image retention.

PRODUCT SPECIFICATIONS

Without prior notice, all product information and specifications contained in this manual are subject to change to improve the performance of the product.

Input/Output Ports| LAN IN, TOUCH USB IN, USB 2.0 IN, HDMI IN, DP IN, IR IN, RS-232C IN, AC IN LAN OUT. TOUCH OUT (PC). DP OUT. RS-232C OUT. AUDIO OUT
---|---
Operating conditions| Daily usage| 18 hours (video)
Resolution| Recommended Resolution| HDMI / DisplayPort: 1366 x 768 @ 60 Hz
Max Resolution| HDMI / DisplayPort: 3840 x 2160 @ 30 Hz
Embedded battery| Applied
Environmental Conditions| Operating Temperature Operating Humidity| 0 °C to 40 °C (32 °F to 104 °F) 10 % to 80 % (Condition for preventing condensation)
Storage Temperature Storage Humidity| -20 °C to 60°C (-4 °F to 140 °F) 5 % to 85 % (Condition for preventing condensation) * Product box packaging storage conditions
Power Voltage| 100-240 V~ 50/60 Hz 1.0 A
---|---
Size (Width x Depth x Height) / Weight| Display| 680.2 mm x 15.3 mm x 496.2 mm / 4.2 kg

(26.7 inches x 0.6 inches x 19.5 inches / 9.2 lbs)

Signage Box| 449.2 mm x 42.8 mm x 288.6 mm / 2.4 kg

(17.6 inches x 1.6 inches x 11.3 inches / 5.2 lbs)

* Touch Screen

OS (Operating System)| Windows 10| 10 Points (Max)
Windows 11

HDMI / DisplayPort (Normal Mode)

Resolution| Horizontal frequency (kHz)| Vertical frequency (Hz)
---|---|---
800 x 600| 37.879| 60.317
1024 x 768| 48.363| 60
1280 x 720| 44.772| 59.855
1366 x 768| 47.7| 60
1280 x 1024| 63.981| 60.02
1680 x 1050| 65.29| 59.954
1920 x 1080| 67.5| 60
3840 x 2160| 67.5| 30

HDMI / DisplayPort (Video Mode)

Resolution| Horizontal frequency (kHz)| Vertical frequency (Hz)
---|---|---
480/60p| 31.5| 60
576/50p| 31.25| 50
720/50p| 37.5| 50
720/60p| 45| 60
1080/50i| 28.1| 50
1080/60i| 33.75| 60
1080/50p| 56.25| 50
1080/60p| 67.432| 59.94
1080/60p| 67.5| 60
2160/30p| 67.5| 30

NOTE

Horizontal frequency: The horizontal interval is the time taken to display one horizontal line. When 1 is divided by the horizontal interval, the number of horizontal lines displayed every second can be tabulated as the horizontal frequency. The unit is kHz.
Vertical frequency: The product display functions by the screen image changing dozens of times every second like a fluorescent lamp. The vertical frequency or refresh rate is the number of image displays per second. The unit is Hz.

LICENCE
Supported licenses may differ by model. For more information of the licenses, visit www.lg.com.

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

$LG-30EW5TP-A-Digital-Signage-Monitor-Signage- $14$$ Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby Vision IQ, Dolby Audio, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation.