ephesus LUMASPORT 8 White LED Sports Luminaire Instruction Manual
- June 1, 2024
- EPHESUS
Table of Contents
- ephesus LUMASPORT 8 White LED Sports Luminaire
- Product Information
- Product Usage Instructions
- WARNINGS AND CAUTIONS
- PRODUCT DETAILS
- OPERATIONAL CLEARANCES & INSTALLATION REQUIREMENTS
- INCORRECT ORIENTATIONS
- MOUNTING & AIMING
- ELECTRICAL CONNECTIONS
- WIRELESS AIRMESH CONTROLS SET-UP
- LUMINAIRE OPERATION
- MAINTENANCE AND SUPPORT
- Fixture Replacement
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
ephesus LUMASPORT 8 White LED Sports Luminaire
Product Information
Specifications
- Product Name: LUMASPORT 8 – INTEGRAL
- Model: White LED Sports Luminaire
- Storage Conditions: Humidity 5% to 95% non-condensing
- Manufacturer: Cooper Lighting
Product Usage Instructions
Warnings and Cautions
Follow all warnings and cautions outlined in the manual and local safety
procedures to prevent personal injury or property damage.
Before You Begin
- Read and understand the entire manual and site-specific installation documents.
- Ensure all electrical work complies with relevant codes and ordinances.
- Check existing power distribution system capacity and integrity.
- Verify structural capacity and safety of mounting supports before installation.
- Ensure compatibility of existing structures with new lighting system.
- Follow additional protocols for harsh settings.
- Avoid making alterations to the luminaire or its components.
- Use Personal Protective Equipment during installation and maintenance.
- Prevent access to the installation area below to avoid injury from falling objects.
Storage
Store luminaires in a clean, dry place protected from dirt, water, and
sunlight before installation. Refer to Table 1 for storage conditions.
Table 1: Storage and Operating ConditionsClassified| EEL-UNV-0715| REV-B: EEL-
UNV-0715
---|---|---
Humidity| 5% to 95% non-condensing|
FAQ
-
Q: Who should perform the installation and maintenance of the product?
A: Installation and maintenance must be performed by a qualified electrician familiar with the product and hazards involved. -
Q: What precautions should be taken before starting installation or maintenance?
A: Ensure power is OFF by disconnecting at the fuse or circuit breaker to prevent fire and electric shock hazards. -
Q: How should the product be handled to avoid burn risks?
A: Disconnect power and allow the fixture to cool before handling or servicing to prevent burns.
THIS PRODUCT MUST BE INSTALLED IN ACCORDANCE WITH THE APPLICABLE INSTALLATION CODE BY A PERSON FAMILIAR WITH THE CONSTRUCTION AND OPERATION OF THE PRODUCT AND THE HAZARDS INVOLVED.
WARNINGS AND CAUTIONS
Follow all warnings and cautions outlined here as well as any local safety procedures. Failure to strictly adhere to the warnings and cautions as well as the installation instructions may result in serious personal injury or property damage
Before You Begin
Read and understand this entire manual and any additional site-specific
installation documents before attempting to assemble, install, or operate the
luminaire. If you have any questions regarding the product or installation,
contact Cooper Lighting Customer Service at
1-800-573-3600.
- All electrical work must conform to National Electrical Code (NFPA 70), IEEE Emerald book, and all applicable local codes and ordinances.
- Verify the capacity and integrity of existing power distribution system and correct branch circuit voltage before beginning installation.
- Verify the structural capacity and safety of all facility/venue/pole supports and mounting apparatus before installation. See fixture specification sheet for weight and wind loading data.
- Verify that the capacity and integrity of all existing mounting structures and electrical distribution systems are compatible with the new lighting system and compliant with all regulatory and safety codes.
- In harsh settings where the system is subjected to factors such as extreme temperatures, high corrosion, hurricanes, or lightning, always follow local codes and additional protocols to ensure the cabling and other system components can withstand the environmental stress for the life of the system.
- DO NOT make or alter any open holes in the luminaire. Do not modify the luminaire, internal wiring, or fixture mounting features. Opening or modifying the luminaire or bracket will void the warranty.
- Use Personal Protective Equipment including hardhats, safety glasses, reflective vests, electrical safety gloves, fall protection equipment, and safety toe boots during installation, operation, and maintenance of luminaire.
- Verify compliance with local standards to prevent access to the area below where installation activities are occurring to prevent injury from accidental drops of fixtures, tools or hardware.
Storage
Store luminaires in a clean, dry place, protected from dirt, water, and
sunlight prior to installation.
See Table 1 for required storage and operating conditions:
Storage Temperature | Operating Temperature | Humidity |
---|---|---|
-40°C to +75°C (-40°F to 167°F) | -40°C to +40°C (-40°F to 104°F) | 5% to 95% non-condensing |
- Risk of Fire, Electrical Shock, Cuts or other Casualty Hazards – Installation and maintenance of this product must be performed by a qualified electrician. This product must be installed in accordance with the applicable installation code by a person familiar with the construction and operation of the product and hazards involved.
- Risk of Fire and Electric Shock – Make certain power is OFF before starting installation or attempting any maintenance. Disconnect power at fuse or circuit breaker.
- Risk of Fire – Refer to product label for specific minimum supply conductor requirements.
- Risk of Burn – Disconnect power and allow fixture to cool before handling or servicing.
- Risk of Personal Injury – Fixture may become damaged and/or unstable if not installed properly.
DISCLAIMER OF LIABILITY: Cooper Lighting Solutions assumes no liability
for damages or losses of any kind that may arise from the improper, careless,
or negligent installation, handling or use of this product.
ATTENTION Receiving Department: Note actual fixture description of
any shortage or noticeable damage on delivery receipt. File claim for common
carrier (LTL) directly with carrier. Claims for concealed damage must be filed
within 15 days of delivery. All damaged material; complete with original
packing must be retained.
APPLICATIONS: This lighting fixture should not be used in area of limited
ventilation or inside high ambient temperature enclosures. It must be stored
in a dry location before installation. Do not expose lighting fixture to rain,
dust or other environmental conditions prior to installation. Best results
will be obtained if installed and maintained according to the following
recommendations.
Power Supply
Cooper Lighting Ephesus LED luminaires are not traditional metal halide
lights; they are high-tech, new-generation solid-sate devices. To protect your
valuable investment, ensure the electrical power supply is clean and stable
with no spikes or sags. The power transformer feeding the site electrical
distribution system must be a three-phase, four-wire wye configuration or a
single-phase configuration. An ungrounded delta configuration is NOT an
approved power supply. If any other supply transformer configuration is
present, notify Cooper Lighting before proceeding with installation.
All issues with supply power must be corrected before luminaires are
installed. Failure to use an approved power supply configuration may result in
equipment damage.
Power Quality
Follow proper grounding methods. The electrical system must be properly
grounded for power electronics in accordance with IEEE Emerald Book, including
using equipment grounding conductors. Metallic conduits are NOT an acceptable
grounding method for Cooper Lighting LED lighting systems. Power must also be
phase balanced. If you are not sure if your power system is grounded or load
balanced, DO NOT install the luminaire and contact a licensed electrician for
information on proper grounding and balancing methods as required by the
National Electrical Code and IEEE standards.
Surge Protection
Installation of surge protection is recommended in power distribution systems
that feed LED sports lighting. Failure to protect electrical circuits from
surges may result in damage to fixtures.
Branch Circuits
Branch power circuits feeding luminaires shall have a measured voltage of
within 4% of nominal voltage with no sags, swells, or transients.
Voltage Configuration
Before installing luminaires, verify that the fixture model number has the
correct voltage configuration for your application. See fixture specification
sheet for acceptable branch circuit voltage. Failure to confirm proper
configuration
may result in injury or damage to fixtures.
LUMASPORT 8 – Integral SPECIFICATION SHEET URL:
https://www.cooperlighting.com/api/assets/v1/file/CLS/content/ephesus-
lumasport-8-integral-specsheet/Ephesus-Lumasport-8-Integral-Specsheet.pdf
WARNING Failure to confirm proper configuration may result in injury or fixture damage.
When circuiting power to luminaires, load balance all circuits. See fixture specification sheet for power characteristic data.
IF YOU NEED CUSTOM SYSTEM COMPONENTS OR SERVICES PLEASE CONTACT EPHESUS: WWW.COOPERLIGHTING.COM/GLOBAL/CONTACT- US/EPHESUS
- POLES
- CROSS ARMS
- DROP CABLES
- FOUNDATION DESIGN
- LIGHTING DESIGN
PRODUCT DETAILS
Required Tools and Materials
- Phillips screw driver
- 3/16in Hex driver
- 9/16in Socket w/ driver
- 15/16in Socket w/ driver
- 1-1/4in Socket w/ driver
- Moisture resistant butt splice connectors sized for 16-14 AWG and crimping tool. (if applicable)
- Socket wrenches and/or crescent wrenches sized to fit mounting hardware
- Ephesus Laser Aiming Kit (if applicable)
Electrical Performance Specifications
Product| Voltage Level| Input voltage range (VAC)| Nominal
input power(W)| Input Current(A)| Power factor (@ max load)|
THD (@ max load)| Inrush period (ms)| Peak Inrush (A)
---|---|---|---|---|---|---|---|---
LS-8-320N| ( -LV- ) Low Voltage| 120| 357| 2.97| 0.99| 4.79| 0.28|
133
277| 349| 1.28| 0.98| 7.66| 0.27| 311
( -HV- ) High Voltage| 347| 359| 1.04| 0.99| 7.02| 0.41| 92
480| 358| 0.76| 0.98| 9.20| 0.41| 129
LS-8-530N| ( -LV- ) Low Voltage| 120| 591| 6.81| 0.99| 5.61| 0.4|
188
277| 573| 2.84| 0.97| 11.6| 0.38| 440
( -HV- ) High Voltage| 347| 576| 2.4| 0.99| 8.16| 0.58| 130
480| 573| 1.69| 0.98| 10.17| 0.58| 182
LS-8-680N| ( -LV- ) Low Voltage| 120| 744| 8.5| 0.99| 5.69| 0.4| 188
277| 716| 3.5| 0.98| 11.32| 0.38| 440
( -HV- ) High Voltage| 347| 722| 2.99| 0.99| 6.86| 0.58| 130
480| 716| 2.11| 0.98| 9.16| 0.58| 182
Note: Measured at 25°C Ambient Conditions
OPERATIONAL CLEARANCES & INSTALLATION REQUIREMENTS
Mechanical Clearances – Avoiding Obstructions
In general, fixtures can be moved up to 5ft from the designed location without
affecting photometric results as long as they are aimed at the designed aiming
coordinates. For significant obstructions, photometric models should be
revised with accurate obstruction dimensions to provide new fixture location
and aiming data that avoids the obstruction. If options are limited, consider
swapping that fixture aiming with a nearby fixture of the same type that
allows clear line of sight to the aiming points. Consult your photometric
designer for assistance with finding solutions to major obstructions for your
project.
Proper planning will ensure the best results for your sports lighting project.
Once these steps are completed, then proceed to the luminaire installation.
Luminaire: TY = Top Yoke Dimensional Details
Luminaire: TY = Top Yoke with Visor Dimensional Details
Luminaire: BY = Bottom Yoke Dimensional Details
Luminaire: BY = Bottom Yoke with Visor Dimensional Details
Luminaire: RP = Pendant Mount Dimensional Details (Pendant mount
available with 0320N and 0530N Power configurations only)
Luminaire: RP = Pendant Mount with Visor Dimensional Details
(Pendant mount available with 0320N and 0530N Power configurations only
)
Thermal Clearances – Safe Operation
Installer shall verify there are adequate clearances around fixture to allow
for proper heat dissipation and fire hazards. The Luminaire produces a
significant amount of heat and should not be installed in any confined space.
Any combustible materials or structures that could limit the airflow around
the Luminaire heatsink must be at least 36in away from the Luminaire (example
ceiling). Mounting structures, adjacent fixtures or non-combustible materials
can be within this limit.
Risk of Fire. Do not install fixture within 915 mm (36 in) of any combustible material.
Optical Clearances – Maximizing Light Levels
Install fixtures according to the location and aiming data exported from
photometric models to achieve desired results. However, any objects in the
light path between the luminaire and the playing surface will diminish the
light levels. Some examples of obstructions are building structural members,
electrical panels, HVAC ductwork, banners, and scoreboards.
Before installing your lighting project, verify that there is a clear line of
sight from every luminaire location to the designed aiming area, which
includes not only the aiming point coordinate but also the area surrounding
that aiming point. The illumination area for each fixture varies with mounting
height and beam angle, but the purpose is to identify all obstructions and
analyze how each will impact the light output on the playing surface, and then
take corrective action as necessary to avoid the obstruction. For example, a
structural beam directly in front of a luminaire will block the light from
reaching the target, so in that case, the luminaire should be shifted to avoid
the beam.
INCORRECT ORIENTATIONS
680W configurations can not be aimed downward below 20º
680 nfigurations can not be aimed downward below 30º
All configurations can not be aimed downward below 20º outdoors or in wet
locations
680W configurations can not be used with the Pendant Mount
Uplight not allowed
All configurations can not be inverted with junction box on top
All configurations can not be side mounted
MOUNTING & AIMING
Marking the crossarm surface (top mount)
To pre-aim the fixture orientation, draw a reference line on the mounting
surface. Use a paint pen or other marker to draw a line across the center of
the mounting hole, parallel and perpendicular with the crossarm or mounting
structure. The crossarm should typically but not necessarily be perpendicular
to the direction of the field of play. The line should extend at least 3in out
from the center of the mounting hole.
Pre-aiming requires a level mounting surface and knowledge of the cross arm
orientation. The Luminaire with the top mount yoke can be pre-aimed using the
tilt guide on the left side of yoke and at the orient guide on the base of the
yoke. Refer to photometrics or project installation drawings for the orient
and tilt angles.
If laser aiming, verify the Luminaire is secure in the yoke and mounting
surface but do not fully torque hardware until final aiming is complete.
If the yoke is inverted, to the bottom mount configuration, the Luminaire must remain rightside up with the vents at the bottom. The Laser Aiming Pin feature should always be on the top.
Set pre-aiming tilt angle
Note: Example shown at 70º tilt
Loosen the two main tilt bolts and tilt lock screw slightly to allow the
Luminaire and aiming plate to rotate inside the yoke.
Do NOT over-loosen or remove tilt lock screw. Prevent access to area under
fixture until the final torquing is complete.
Rotate the labeled aiming plate until the arrow is over the desired tilt
angle. Hold the aiming plate in place and tighten the tilt lock screw and then
the two main tilt bolts to the torques specified in the corresponding
illustration
Mounting the Luminaire
Mounting center bolt shall be 3/4in diameter corrosion resistant steel (HDG,
hot dipped galvanized high-strength steel is recommended) with nut and locking
washers. A secondary 3/8in diameter corrosion resistant steel bolt with nut,
flat and locking washers shall be used to lock the orient. The length of bolts
is determined in the field depending upon thickness of mounting structure.
Size bolts appropriately to allow secure fastening of the luminaire to the
mounting structure. Tighten hardware so that fixture is secure but do not
fully torque hardware until aiming is complete.
Set pre-aiming orientation angle
To pre-aim the Luminaire orientation, rotate the Luminaire about the mounting
bolt until the reference line that was marked on the mounting structure is
aligned with the correct angle shown on the yoke orient label. Tighten the
main orient bolt and orient lock screw per the spec in the corresponding
illustration.
Laser Aiming
Ephesus Luminaires are capable of pre-aiming or laser aiming. Laser aiming may
be the preferred method when: the crossarm orientation is unknown or
irregular, lighting specifications are very restrictive typical of higher
classes of play, or fixtures with narrow beams are located extremely far from
the surface typical of larger venues. If fixture pre-aiming using the tilt and
orient gauges is satisfactory and laser aiming is not required, you can skip
this step.
Slightly loosen the fixture tilt and orient hardware just enough to allow the
Luminaire to rotate and tilt. Do NOT over-loosen or remove set screw.
Remove the “This side up” flag from the laser aiming pin. Insert the aiming
mount onto the fixture aiming pin until it is fully seated tight against the
fixture. Turn on the laser and aim the fixture by targeting the laser dot at
the aiming point.
Note: Laser aiming may be difficult outdoors on bright sunny days. A
diffuse reflective tarp located around the aiming point can facilitate aiming.
The use of a daytime scope aimer is also available.
Note: Turn off laser while not in use to conserve battery. Have spare
battery charged to facilitate the aiming process.
Label the Luminaire
Label each luminaire with the fixture number. Recommended label for indoor
applications is white background with black lettering at least 1/2in tall.
Paint markers or other methods may also be acceptable – verify with owner.
Affix label to fixture or mounting bracket in a prominent location.
ELECTRICAL CONNECTIONS
AC Cordset
For projects that include new poles or crossarms, light heads are factory
wired with a cordset. To make the electrical connection, install the plug on
the light head into the mating receptacle on the crossarm. Tighten the
threaded nut to fully secure the connector.
AC Cable (AXX)
An appropriately rated electrical enclosure or connection method is required
when the Luminaire has an AXX cable. Refer to the wire designation for proper
wiring.
LUMINAIRE
CABLE TYPE| DESIGNATION| WIRE COLOR
AXX| LINE 1| BLACK
NEUTRAL (LINE 2)| WHITE
GROUND| GREEN
To make the electrical connection, use waterproof crimp on butt splice
connectors to attach the wire ends on the Luminaire to the mating AC wires.
Trim the wire end to the specified length. Follow the manufacturer’s
instructions for installation of the connector.
Note: The moisture resistant splice connector may have a heat shrink tube
sleeve which requires a heat source to properly seal. The wire end may also
need to be trimmed to ¼” from the insulation for proper fitment.
ACCESSING THE AC JUNCTION BOX
If the AC power whip is not needed, the electrical connections can be made
directly inside the luminaire junction box. To access the AC junction box,
remove the 4 screws on the bottom as indicated in the image. Disconnect the
existing AC cable from the electrical connectors. Replace the AC cord and
cover plate with the new AC cord to be used.Use the 4 screws to secure the
cover plate to the junction box. Torque the screws to 50 in-lbs.
Note: The cord grips are sized for a round SO cord with a cable diameter
of .26”-.54”
Tighten the power cable cord grip hand tight plus one full revolution using the 27mm cord grip tool to secure the cord in place so that it does not slide when pulled. Do not overtighten the cord grip to prevent damage to the cord.
WIRELESS AIRMESH CONTROLS SET-UP
Note: For wired applications, skip to the WIRED DMX CONTROLS SET-UP section.
Luminaires with wireless control must be located within range of the wireless
control hub. The wireless hub shall never be installed in an enclosed area
independent of the luminaires. Mounting in direct sunlight should be avoided.
The antennas for wireless communication are located on the luminaire junction
box. This antenna shall never be blocked or shielded. The tip of the antenna
should point skyward or towards the ground at right angle and 3 inches away
from any surface such as walls, poles, and the eves of a building. Record MAC
Address (Wireless AirMesh Configurations)
Note: No control cables are required for wireless applications. For
wireless applications, every luminaire has a barcode label and unique MAC
address. Remove the adhesive barcodes from the luminaire junction box and
place it on the MAC address recording sheet. If you do not have a MAC address
recording sheet, simply affix the sticker to a piece of paper and write the
luminaire identifier next to the sticker.
Install antenna by screwing it on the threaded bulkhead on the control
junction box. rotate the antenna direction to shown in the image.
Example System Topology (Wireless AirMesh Controls)
Example system topology showing the LUMASPORT 8 System in a Wireless AirMesh
Control Installation.
Note: Laptop and mobile device not included. A cellular network
connection requires a cellular carrier network plan.
WIRED DMX CONTROLS SET-UP
For luminaires with wired control, the control wires will need to be
provided by the contractor and field installed. The electrical connections for
wired DMX are made directly inside the luminaire junction box. To access the
control junction box, remove the 4 screws on the bottom as indicated in the
image. Use the exposed wire ends and electrical connectors located inside the
junction box to make the control wire connections.
Note: The cord grips are sized for a round SOOW cord with a cable
diameter of .11”-.31”
Use the 4 screws to secure the cover plate to the junction box. Torque the
screws to 50 in-lbs.
Tighten the power cable cord grip hand tight plus one full revolution using
the cord grip tool to secure the cord in place so that it does not slide when
pulled. Do not overtighten the cord grip to prevent damage to the cord.
Connect to fixture control wires as follows:
Fixture DMX Control Wire Color | Designation |
---|---|
Input | Grey |
Purple | DMX + |
Black-White | Shield |
Output | Grey |
Purple | DMX + |
Black-White | Shield |
- A maximum of 32 qty. LS 8 white luminaires or 16 qty LS 8 CCT tuning luminaires shall be daisy chained together (32 control modules). The DMX out on the last luminaire shall be terminated with a 120 ohm resistor (connected Maximum DMX run length without active repeaters is 1,600 feet between DMX+ & DMX-). A maximum impedance of 120 ohms for the length of the control cable is recommended.
- Ephesus follows the guidelines established for DMX connection and transmission as outlined in ANSI standard E1.11 – 2004 Entertainment Technology – USITT DMX512-A — Asynchronous Serial Digital Data Transmission Standard for Controlling Lighting Equipment and Accessories. This includes placement of a resistor matching the nominal impedance of the DMX conductors after the last fixture in the DMX run. For more information about the DMX standard, visit: https://tsp.esta.org/tsp/documents/docs/ANSIESTA_ E1-11_2008R2018.pdf
- For wired DMX applications, every white luminaire has a unique DMX address and CCT tuning fixtures have two unique DMX addresses. It is important to record all DMX addresses to ensure the control system programmers can identify each control module.
- Every luminaire that has wired control capability will have an adhesive barcode attached to junction box. These barcodes have the DMX address for the corresponding DMX control module. Remove the adhesive barcodes from the luminaire and place it on the DMX address recording sheet. If you do not have a DMX address recording sheet, simply affix the sticker to a piece of paper and write the luminaire identifier next to the sticker.
- At a minimum, DMX cable shall be 1-pair (24AWG, 7×32 Stranding) Twisted (minimum of 4.8 twists/foot), Shielded, minimum of 100 ohms impedance, and <25pF/ft. Capacitance. Ephesus recommends Belden DLC224 for indoor or outdoor applications. Belden 9729 cable can also be used for indoor applications.
Example System Topology (Wired DMX Controls)
Example system topology showing the LUMASPORT 8 System in a commonly used
wired DMX Control Installation.
Refer to the specifications and limitations of your wired DMX control device
before installing this configuration.
LUMINAIRE OPERATION
Default Response
LumaSport fixtures will turn on to 100% full on when the AC power is applied.
Control Details
For luminaires equipped with wired DMX or wireless AirMesh Hub control, the
luminaire can be turned on, off or dimmed using a front-end control system.
For DMX control, the start address can be set by using an RDM (Remote Device
Management) tool such as DMXCat or front-end controls. DMX start addresses can
be set as desired per project.
Basic Functionality
When initial AC power is applied, the luminaries may have a fraction of a
second delay and appear staggered for banks of lights.
The minimum light output on the fixtures is 10%. Therefore, the diming range
is 0, 10%-100%. A slight jump in light output may be perceived when dimmed up
from blackout.
Advanced Functionality
It is recommended that advanced or fast dynamic scenes are controlled up from
blackout to a value greater than 40% and have a delay longer than 100ms
between transitions. Strobe, chase or other synchronized dynamic scenes may
appear staggered when the luminaire is controlled up from blackout to a value
less than 40% or transition faster than 100ms.
MAINTENANCE AND SUPPORT
Fixture Care and Maintenance
All Luminaires are prepared with a powder-coated finish. The finish on
exterior Luminaires may weather over time, depending on the environmental
conditions at the installation site. Proper care of the Luminaires will
maintain their performance and appearance.
Follow a regular maintenance schedule to retain optimal light output and thermal performance. Lack of preventative maintenance may disqualify owner from warranty. Not adhering to this minimum system cleaning requirement is considered negligence as outlined in your product warranty documents. Refer to your product and/or labor warranty documentation for further details.
Cleaning
- Clean all luminaires at a minimum of once every 12 months from receipt of your product.
- Remove physical elements such as dirt, leaves and other foreign debris from the luminaire housing that can block and modify the air cooling (heatsink fins).
- Wipe the optical lenses with a clean, dry, cotton cloth to remove dust and other contaminants. A non-abrasive optical cleanser or water may be used periodically.
- Do not apply cleaners in direct sunlight or at elevated temperatures.
Inspection of Hardware
Inspect mounting system and products at least once every 12 months. Replace
all rusted hardware elements with elements of equivalent grade and finish.
Contact Ephesus for Ephesus supplied components.
Troubleshooting
The Ephesus Luminaire is designed to provide many years of reliable quality
lighting. If the system appears to not be operating correctly, perform the
following steps:
Gather Data
The first step is always to find out as much about the issue as possible. Ask
the following questions:
- How many fixtures are not operating correctly? If only one fixture is not responding, continue investigating at that fixture itself. If a group of fixtures are not responding correctly, start at the source of the power or controls for that group.
- Have any obvious external forces been in the area? For instance, were any riggers, electricians, or other workers near the fixtures or controls? Have there been any power disturbances in the facility such as lightning storms?
- Are your fixtures responding according to the input control function? Run the system through some different control scenes, including all on and then all off (blackout mode). Take note of any fixtures not responding correctly to the scenes.
Problem | Remedy |
---|---|
Does not power on | • Verify the power supply is on, at the proper voltage, and |
stable.
• Check connections at the source and at the fixture.
• Verify control signal is above 50%.
• Verify wired control is active
• Verify fixtures are addressed correctly
• Verify wireless fixtures have been commissioned and are set to above 50% in the UI
Does not respond to controls| • Reset the fixture by turning all power sources off for at least 10 seconds.
• Inspect all system control wiring to make sure there are no poor connections or breaks in the control wiring.
• If its airmesh controllable fixture, then check connectivity of gateway with nodes and resend the command.
Fixture Replacement
Contacting Warranty Technical Support
- Before you call, make sure you have completed the troubleshooting steps.
- Gather as much detailed information as possible about the situation.
- Have your fixture and project information handy, including the model number of the fixture in question. Refer to your fixture warranty document for more information
If you have attic stock fixtures available and need to replace a fixture,
simply follow the installation instructions in this manual to replace the
fixture in question. Be sure to address the replacement fixture with the
correct luminaire number.
All Luminaires, materials, and accessory equipment being returned through the
warranty process need to be placed back in their original packaging in the
same orientation that they were originally shipped from the factory. If the
packaging is damaged or if there are questions on the orientation in returning
equipment and materials, you need to contact the Warranty Department for
replacement packaging materials at:
EphesusWarranty@Signify.com | +1
(800)-573-3600
Warranties and Limitation of Liability
Please refer to
www.cooperlighting.com/global/resources/legal
for our terms and conditions.
Cooper Lighting Solutions
1121 Highway 74 South
Peachtree City, GA 30269
P: 770-486-4800
www.cooperlighting.com
© 2024 Cooper Lighting Solutions All Rights Reserved.
Specifications and dimensions subject to change without notice.
References
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