ASSURANT Redmi Note 13 Pro 5G Xiaomi Instruction Manual

: June 1, 2024
: ASSURANT

Table of Contents

ASSURANT Redmi Note 13 Pro 5G Xiaomi
Specifications
Product Usage Instructions
FAQ
Insurance Product Information Document
Important information
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ASSURANT Redmi Note 13 Pro 5G Xiaomi

Specifications

Company: Assurant General Insurance Limited
Authorized in the United Kingdom by the Prudential Regulation Authority
Regulated by the Financial Conduct Authority and Prudential Regulation Authority
Financial Services Register No: 202735

Product Usage Instructions

What is Insured

This insurance policy covers your mobile phone for accidental damage, breakdown (not covered by manufacturer’s warranty), and theft. It provides coverage for repair or replacement under specific circumstances.

Restrictions on Cover

This insurance covers only a single mobile phone purchased as new or Amazon Renewed.
The mobile phone must have been bought from Amazon within 30 days before taking out the insurance.
Repair limit: Up to 3 repairs in any 12 months.
Repaired or replacement phones can only be sent to a UK address.
Policy ends upon receiving a replacement phone as settlement to a claim.
Must be a UK resident (excluding Channel Islands and Isle of Man) and at least 18 years old to purchase.
Coverage for unauthorised network charges starts from theft and lasts up to 24 hours post-discovery.

Where Am I Covered

Coverage is worldwide.

FAQ

What should I do if my mobile phone is damaged?

If your mobile phone is damaged, contact the insurance provider immediately to start the claims process. Follow their instructions on submitting a claim and providing necessary documentation.

Can I purchase this insurance for multiple mobile phones?

No, this insurance covers only a single mobile phone per policy

Is water damage covered under this policy?

Yes, accidental damage includes water damage unless it falls under any of the exclusions mentioned in the terms and conditions.

Accidental Damage, Breakdown & Theft Insurance

Insurance Product Information Document

Company: Assurant General Insurance Limited
Product: Mobile Phone Accidental Damage, Breakdown & Theft Insurance Authorised in the United Kingdom by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Financial Services
Register No: 202735.

This document provides a summary of the key information. Complete pre- contractual and contractual information is provided in other documents. You will find all the terms and conditions, along with other important information, online. Your schedule will show the policy you have bought. All documents will be emailed to you after you have bought the policy.

What is this type of insurance?
Accidental damage, breakdown and theft insurance for a mobile phone. This policy covers the repair or replacement in the circumstances summarised below.

What is insured?

Cover for your mobile phone for:

Accidental damage
Breakdown (not covered by manufacturer warranty)
Theft
The maximum amount this policy provides cover for is the original purchase price of your mobile phone
Unauthorised network charges (e.g. calls, data) up to a maximum of £100.

How we settle your claim

Mobile phones less than £150 we will provide an Amazon Gift Card
Mobile phones £150 or more we will either repair or replace your phone

What is not insured?

Loss
The excess for accidental damage and theft claims. The excess amount varies depending on the value of your mobile phone and is confirmed in your Schedule of Insurance.
Cosmetic damage
Intentional or malicious damage
Damage, breakdown or theft as a result of not taking reasonable care of your mobile phone
Damage or breakdown as a result of improper use (e.g. using a mobile phone outside of the manufacturer-recommended guidelines)
Accessories not included with the mobile phone when purchased
Contents of your mobile phone
Damage or breakdown as a result of electronic virus or software problems

These and all other exclusions can be found in the section “What you are not covered for” in the Terms and Conditions

Are there any restrictions on cover?

This insurance covers a single mobile phone purchased as new (and covered by a manufacturer guarantee of at least one year) or Amazon Renewed
Mobile phone needs to have been purchased from Amazon within 30 days before taking out insurance
Where we can repair your mobile phone we will only provide up to 3 repairs in any 12 months
Repaired or replacement mobile phones can only be sent to a UK address
You need to be able to send us your damaged mobile phone if you make a claim. If you are unable to provide the damaged phone it will be classed as being lost and not covered
This policy will end automatically when you receive a replacement mobile phone as settlement to a claim
You must be a resident of the UK (which excludes Channel Islands and Isle of Man) and 18 years or older to purchase this insurance
Unauthorised network charges are covered from the point your mobile phone is stolen and for up to 24 hours after discovery of the theft. A claim for network charges can only be considered after a claim for the mobile phone has been accepted.

Where am I covered?

Worldwide

What are my obligations?

Let us know as soon as possible if you need to make a claim
Report your stolen mobile phone to the police and your network provider as soon as possible
We will need your mobile phone IMEI number to be able to complete your claim
Inform us if you give or sell the mobile phone to someone else and wish to transfer the policy ownership
You may need to send us proof of purchase/ownership of the mobile phone before we will settle your claim
When applying for or varying the policy or submitting a claim, you or anyone acting on your behalf must take reasonable care to answer all questions honestly and to the best of your knowledge. Failure to do so may affect the validity of your policy or the payment of your claim
Take reasonable care of your insured mobile phone to reduce the risk of it being damaged or stolen.

When and how do I pay?

By making a one-time payment when purchasing this policy through the Amazon website.

When does the cover start and end?
Cover under this policy will begin from the date shown on your Schedule of Insurance which will be emailed to you. Breakdown cover commences immediately after the manufacturer’s warranty runs out
Cover under this policy expires on the earliest of:

The expiry date as shown on your Schedule of Insurance; or
The date where we have repaired your mobile phone for the third time in any 12 months; or
The date you receive a replacement mobile phone or a settlement following a claim; or
The date from which you inform us you want to cancel your policy; or
The date we inform you we are cancelling your policy (please see the section ‘Cancelling your insurance’ in the full Terms and Conditions)

How do I cancel the contract?
By visiting ‘Your Orders’ within your Amazon account, locate the policy order and follow the process for a ‘Return Request’, email us at: [email protected] or call us on 0303 313 0002.
You can cancel your policy within 30 days of the later date:

The date of purchase of your policy, or
The date on which you receive your policy documentation

If you wish to cancel during this period you will be given a full refund of the premium paid provided no claim has been made.
Following the expiry of your 30-day cooling-off period, you continue to have the right to cancel your policy. If you do so, you will be entitled to a proportional refund based on the number of full unexpired days of cover remaining providing no claim has been made.
For policies cancelled after a claim has been made, the cost of settling the claim will be deducted from any refund due.

Important information

Important information about your insurance policy

We are required to provide you with certain key information before the purchase of your Protect Your Bubble.com by Assurant policy and you must take time to read this. Please also refer to your policy Terms and Conditions for further details. Both paper and electronic versions of your policy documents are freely available. By continuing with the purchase of this policy you are choosing to receive your documents by email. Should you wish to be sent a paper copy once you have received your electronic documents, please email [email protected].

How does this policy meet your demands and needs?

This insurance meets your demands and needs if you wish to protect your new or Amazon-renewed mobile phone against accidental damage, breakdown (not covered by the manufacturer’s guarantee) and theft.
Assurant General Insurance Limited and Amazon EU S.à r.l (AEU) are only providing information and not any personal recommendation or advice regarding this insurance.
The policy is provided according to your stated needs and requirements based on the selection you have made.

Who provides Protect Your Bubble.com by Assurant?

This policy is underwritten by a single insurer Assurant General Insurance Limited (Financial Services Register No. 202735).
Their address is Emerald Buildings, Westmere Drive, Crewe CW1 6UN.
Assurant General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Further details can be found on the Financial Services Register at www.fca.org.uk.

What is the complaints process?

Please inform us if you have a complaint regarding this policy by emailing [email protected] calling us on 0303 313 0002, or writing to us at:
Protectyourbubble.com by Assurant, Customer Relations, Vantage Point Business Village, Mitcheldean, GL17 0DD, United Kingdom.
If your complaint is not resolved to your satisfaction, you may within 6 months of our final decision refer the matter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR or by telephone: 0800 023 4567 or 0300 123 9123. Website financial-ombudsman.org.uk.

Important information about your insurance intermediary

Amazon EU S.a.r.l. (AEU), is a private limited liability company (société à responsabilité limitée) registered with the Luxembourg Register of Commerce and Companies under number B101818 whose registered office is 38 Avenue John F. Kennedy, L-1855 Luxembourg and whose UK branch is 1 Principal Place, Worship Street, London, EC2A 2FA. AEU is authorised and regulated by the Financial Conduct Authority to act as an insurance intermediary in the UK.
AEU is included in the UK Financial Services Register, available at register.fca.org.uk under reference number 746485. AEU, in its capacity as a broker, is acting on your behalf when facilitating insurance arrangements in the marketplace but only provides information concerning the insurance arrangements and does not give any personal recommendation or advice on insurance products sold in the marketplace. You do not pay a fee for AEU’s brokerage services.
AEU receives a commission from the insurer which is a percentage of the insurance premium.
Please inform AEU if you have a complaint regarding our brokerage services by visiting their customer help page. If your complaint is not resolved to your satisfaction, you may within 6 months of their final decision refer the matter to the Financial Ombudsman Service by telephone on 0800 023 4567 or on its website www.financial-ombudsman.org.uk/.

What happens in the unlikely event that the Insurer is not able to meet its obligations?

Assurant General Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our liabilities. You can get more information about the compensation scheme arrangements by contacting the FSCS by telephone on 0800 678 1100 or by post at Financial Services Compensation Scheme, PO Box 300, Mitcheldean, GL17 1DY. Website fscs.org.uk.

How your personal information is used

Your details will be used by Amazon EU S.à r.l, Assurant General Insurance Limited (the Insurer) and their administrators, repairers and service providers for policy and claims administration and for fraud prevention. A copy of the details held about you is available upon request. We may provide by post or email, text or telephone, administrative information including expiry/renewal details. For these purposes, your data may be confidentially and securely transferred outside the UK. Please see the full Terms and Conditions for more information about how we use your details.