WINDHORSE WH2001-V0.5-0624 Foldable Electric Bicycle for Adults User Manual
- June 1, 2024
- WINDHORSE
Table of Contents
MANUAL
Model: Marengo
www.windhorse.com
Manual’s Page
Product Specification
Model Number | Marengo |
---|---|
Gears | 7 Speed |
Color | Black or white |
Electric Distance | 21~25Mi |
Boost Distance | 25~40Mi |
Rated Speed | 23Mi/h |
Throttle Type | Thumb throttle |
PAS | 1:1 Intelligent Pedal Assistant |
Peak power | 750W |
Motor position | Rear Hub Motor |
Torque | 63~65 Nm |
Controller | Brushless Rear motor |
Brake | Mechanical disc brake |
Display | LCD Display |
Power Supply | Lithium Battery |
Battery Position | Down Tube |
Voltage | 48V |
Charging Time | 4-6 Hours |
Headlight | LED |
Frame Material | 6061 Aluminum Alloy |
Front Fork | Front fork-Aluminum spring shock absorber |
Rear Shock | Rear Suspension |
Body Weight | 72.3lbs |
Max load weight | 330lbs |
Rider height | 5’6”-6’4” |
Handlebar up or Down | YES |
Fold | YES |
Assembly
Front wheel installation
Put the front wheel on the front fork Assembly Quick release lever Screw on
and Tighten Handlebar installation
Put the handlebar on the stem
Move in the right direction Screw on and Tighten Install the pedals
Looking for “R” mark Installed on the chainwheel side crank Rotate clockwise
to tighten
Seat installation
Open the clamp Put the stem into the tube Adjust the height and lock
Operations
Display instructions:
1 | Battery power percentage | |
---|---|---|
2 | Battery power display | |
3 | Light indicator (the light on icon is on) | |
4 | Speed display | |
5 | km/h, km or MPH/mile | |
6 | Circular shift control | |
7 | TRIP/single, 0D0/total mileage, TIME/time mode switching | |
8 | Brake indicator | |
9 | Motor fault indicator | |
10 | Speed up fault | |
11 | Controller fault | |
12 | Single, total mileage, time display digits | |
13 | Energy feedback | |
14 | Enter cruise mode indicator | |
15 | V | Voltage unit |
16 | NFC signal display |
Note: The above is the description of the icon display, and the actual application needs to be adapted to the controller!
Key Descriptions
-
M key: Long press the “M” key to switch on and off; “C0” will be displayed after power on, and enter the password to power on (the default power on password is “555”).
Short press to switch between displaying single mileage, total mileage and running time. -
▲ key: Long press for 3 seconds: turn on the red and blue warning lights Short press to accelerate.
-
▼ key: Short press the deceleration.
-
Combination keys: : Long press “▼” key and “M” key at the same time to display “FS”, enter the password 101, and press the “M” key to enter the factory menu option;
2: Long press the “▼” key and the “M” key at the same time to display “FS”, enter the password 606, and press the “M” key to enter the NFC card binding mode. -
Long press the “▲” key and the “M” key at the same time to enter the power-on password selection menu.
-
Long press the “▲” key and the “▼” key at the same time to enter the power-on password modification menu.
Functional operation instructions
-
“▼” and “M” key combination, enter the password 101 to enter the factory menu option, lightly press the “M” key to switch function options.
P0: Reset the total mileage (ODO) of the instrument; press and hold the “▲” or “▼” key for 10 seconds.
P1: Mile selection; after entering P1, press “▲” or “▼” to select “A- 1km” or “A- 0mile”, where “A- 0mile”.
It is in miles, and “A-1km” is in kilometers.
P2: Wheel diameter setting; after entering P2, press the “▲” or “▼” key to set the wheel diameter according to the actual situation.
P3: Hall pole logarithm setting: after entering P3, press the “▲” or “▼” button to set the Hall pole logarithm.
P4: gear position setting; after entering P4, press the “▲” or “▼” key to set the gear position (the controller must support the setting of the gear position).
For example, “A-3-1” means that the highest gear is 3rd gear, and the lowest gear is 1st gear. Press and hold the “▼” and “M” keys for 3 seconds or no operation for 15 seconds to automatically exit the factory menu setting options. -
“▼” and “M” key combination, enter the password 606 to enter the NFC card binding mode: the screen displays a countdown of 200, the NFC card binding is completed within the countdown, turn on the NFC card or mobile phone to generate an NFC card The card is close to the instrument for binding, and the instrument will automatically exit the NFC card binding mode if the binding is successful, back to Home page. This meter supports binding of up to three NFC cards max. If the fourth NFC card is bound, the corresponding first NFC card will be deleted.
-
“▲” key and “M” key combination: Enter the power-on password setting menu, select “CE0” for power-on without password; select “CE1” for power-on with password.
-
Combination of “▲” and “▼” keys: Enter the menu of modifying the power-on password, “CS1” enters the modification password for the first time, and “CS2” enters the modification password again. If the two passwords are the same, exit the interface to complete the password modification.
Note: Due to product upgrade, the product you purchased may be slightly different from the descriptions in this user manual, and this won’t affect normal usage.
Battery Charging and Maintenance
Two keys are provided to lock or unlock the battery.
The battery can be charged in the compartment or taking off.
Please do not use any other chargers. Select a suitable charger based on
applicable voltage. The charging environment should be cool, dry and non-
conductive.
Unplugging the socket immediately as soon as the battery gets charged fully
(Green light on).
Do not store the battery at the temperature above 60°C or below -20°C.
In winter, the effective power of the battery can decrease by 1/3 when working
in 0°C.
The power volume will return to normal after the environment temperature raise
to 20°C or higher. In summer, heat dissipation is important to keep the
battery healthy. The battery should not be charged immediately after exposure
to the strong sunshine.
Charging battery immediately after cycling or power consumption can to a large
extent avoid the loss of battery capacity and lifetime.
When the battery power is lower than 85%, the battery power will drop rapidly
when riding, which is a normal phenomenon.
Warning
The battery contactor cannot touch metals. Many cases shows the battery can be
burned out if the customers use metals to touch the battery contactor.
Troubleshooting
Disc brake system fault Brake level
The display shows error code , which illustrates the failure to stop the bike
by brake lever.
This means the wires are not connected well or the brake lever is damaged.
We suggest the customer can check whether any screw is loose and the lever can
be returned to the position after grabbing. Ruling out the reasons above, the
customer should replace the brake lever.
Disc brake
After bike assembly, the rubbing noise from disc brake can be heard when
riding, which means the disc brake needs adjustments.
Notice: The abnormal condition of disc brake usually results from the crush of
shipment. This is a universal situation in our industry. The customer should
do adjustment after assembly.The customers can turn to local bike shop’s staff
for help if they fail to do adjustment.
Shifter system fault
The failure to change the speed by shifter with the noise or chain beating
illustrates the adjustment is not complete. The customer needs to adjust the
shifter lever and rear shifter.
Notice: The abnormal condition of shifter usually results from the crush
of shipment. The custom- ershould do adjustment after assembly. This is a
universal situation in our industry. The customers can turn to local bike
shop’s staff for help if they fail to do adjustment.
Driver system fault
Error code
Error code on display and no response from throttle could be caused from
controller wires damage, throttle extension wire damage or the loose of wires
connections. Ruling out the reasons above, the customer should replace the
throttle and extension wires.
The sensor issue
No power assist in power assist riding mode. The customer should check whether
the wires damage or loose connection between the sensor and controller. Ruling
out the reasons above, the customer should replace the sensor.
Battery fault
Battery voltage loss
Even if the customers had not ridden the bike for a long time, the battery
should be charged one time in sixty days to avoid the battery voltage loss.
The original charger cannot be used to charge the battery when the battery
voltage is lower than the charger voltage.
The battery cannot get charged(The charger green light on)
The battery voltage loss can lead to the failure to charge the battery through
the original charger. The customer needs to look for a lower voltage charger
to
charge the battery. For instance,the customer can try to charge 48V battery
deeply one time by 36V charger till the red light turn to green light, then
continuing to charge by original 48V charger to see whether red light of the
charger is on. The issue will be solved after the light turns green. If the
issue cannot be solved, the customer should replace a battery.
Endurance mileage decrease
The battery gets charged fully in a few minutes, but running out shortly. The
endurance mileage is much less than described, which can be caused by the
protective board or electric core fault. The customer should replace the
battery to local bike shops staff for help if they fail to do adjustment.
The battery stops working when the bike climbing
The battery always stops working when the bike goes up the hill, but works
normally on flat roads. This can be caused by the protective board or electric
core fault. The customer should replace the battery.
Motor fault
The display shows error code , which means the motor stops working because the
Hall sensor got burned, or motor overload got burned, or motor gear got
damaged with noise. The customer should replace the motor.
Notice: The customer should check whether the wires loose, the function
buttons are in the normal place.
The customer should rule out the problem caused by controller and display
before checking the motor
Charger fault
The red light of charger will be on when charging, while the green light will
be on when it stops charging. The normal charging time is 4 to 6 hours.
Cannot charge
The green light of charger keeps on. The charger cannot deliver electricity to
the battery. The customer should replace the charger.
The light cannot turn green
The light of charger cannot turn green after 8 hours charging. The battery
cannot get charged from charger. The customer should replace the charger.
Warranty
Warranty info
Every bike is covered under our manufacturer’s 1-year all-inclusive warranty
for the original owner against all manufacturing defects. Warranty parts will
only be shipped within the continental United States. Even If you purchased a
bike and had it then shipped to another country, parts will only be sent to
the country which the bike was originally sent to Windhose bikes warrants this
product, including all individual components against defects in material or
workmanship as follows:
Windhose 1-year warranty for electric components
Windhose bicycle electric components including lights, motor, throttle,
controller, wiring harness LCD display, etc. are warranted to be free from
manufacturer defects in materials and/or workmanship for a 1-year period from
the date of original purchase. Abrasion is not covered under warranty.
Windhose lithium ion batteries are warranted to be free from manufacturing
defects in materials and/or workmanship for a 1-year period from the date of
original purchase. The battery warranty does not include damage from power
surges, use of improper charger improper maintenance or other such misuse,
normal abrasion or water damage.
What will we do
If a component is deemed to be defective or damaged without users fault, we
will send a replacement part.
We will assist you in replacing any defective parts.
We will replace any parts deemed to have been damaged during shipping.
We will provide the customers with a replacement product if the product cannot
be repaired after several tries.
What will we not do
We will not replace any parts without evidence such as photos or video of the
damaged part.
We will not offer warranty services to the second owners. We will not replace
any part damaged by the user.
We will not pay for any third-party services or part replacements unless
agreed upon prior to the fix.
We will not pay for return shipping on any damaged or defective products or
components.
Our warranty will not cover any damages that may occur during shipping if the
owner chooses their own shipping options or if the bike is shipped with a
freight forwarder or similar service
Terms of warranty
- This warranty is only applied to the original owner of Windhose bicycle.
- This warranty is expressly limited to the replacement of defective parts at the sole discretion of Windhose.
- This warranty does not cover any damage or defects resulting from failure to follow instructions in the owners manual, natural disasters, accident, misuse, neglect, abuse commercial use, alterations, modification, improper assembly, abrasion, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
- We will only allow an entire replacement of the bike in extreme cases. The original bike may have to be shipped back to the Windhose warehouse or factory for inspection/repairs before a new bike is sent out. If original bike can be repaired successfully, a new bike may not be sent.
- This warranty does not include consumables or normal abrasion (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
- Windhose will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
- Shipping damage must be reported to Windhose within a reasonable time after shipment arrival.
- Windhose will not be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses,whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through Windhose. Proof of purchase
may be required with any warranty requests. Before making a warranty claim, we
suggest that you contact our technical support team at
customerservice@windhorse.com
Valid warranty claims will be processed through Windhose within one year s
ince initial purchase. Warranty claims may be submitted to
customerservice@windhorse.com
Shipping damage claims
IMMEDIATELY check your product(s) comprehensively after you receive the
product(s). Claim to us as soon as possible as if you found shipping damage.
We will not accept shipping damage claims later than 30 days since receipt of
product. Note existent damage on your product(s) before you and the driver
sign-off on the lading bill.
Take pictures of any damage that is found and mark the date the images if
possible. Keep all packaging and paperwork until the inspection process is
complete. Report damage claims within 10 days of delivery to an Windhose
customer service representative. Please contact our customer service team for
return/replacement instructions at:
www.windhorse.com
customerservice@windhorse.com
Respect really matters to
Our staffs are kind, patient, friendly and trustworthy. We understand that you
call/email our customer support team because you have an issue or even trap in
problem, which can make you frustrated and sometimes angry.
However, we will NOT tolerate rude/vulgar language towards our staffs.
If this occurs, we will give a warning and reserve the right to refuse to
provide services, refunds, warranties, and cancel orders. This decision is
final and cannot be revised.
Service
Service timeline
hours online service
Warehouse and pick-up site
| 15830| | Unit E&F
---|---|---|---
| El Prado Road| | CA
| Chino| |
| 91708| |
- 15830 El Prado Road, Unit E&F, Chino CA 91708
Notes on Cycling
Please charging immediately every day to effectively prolong the service life
of the battery
Please do not use other brand chargers or other accessories, disassemble or
modify bicy cles without authorization. We are not responsible for the
accidents caused by the above situation.
Before cycling, please make sure that the quick removal screws, folding parts
and safety buttons of brakes, frames, handlebars and other parts are locked to
avoid accidents.
This product can be used in rainy and snowy weather, but cannot wade or soak
in water.
When the average speed is 15 mph, the loss of the motor power is minimum, and
the effect of ultra-long mileage can be achieved. Different usage habits and
different road conditions will directly affect the battery and mileage.
For the safety of your cycling, please do not use electric bicycles for kids,
pregnant women and the elderly.
Electric bicycles are suitable for one person to ride. In order to avoid the
wheel center of gravity shift or unstable operation, please do not carry
people.
The charger must be stored in a cool and dry place to avoid a short circuit
inside the charger. Do not carry it with the bike to a larger extend to avoid
damage caused by collision
Warning
You are required to wear a helmet to protect yourself during cycling.
You have to learn and obey the local law for cycling.
You have to check the bike carefully before riding.
You should charge and store the battery according to our guidance.
www.windhorse.com
customersevice@windhorse.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>