WINDHORSE WH2001-V0.5-0624 Foldable Electric Bicycle for Adults User Manual

MANUAL
Model: Marengo
www.windhorse.com

Manual’s Page

Product Specification

Assembly

Front wheel installation

Put the front wheel on the front fork Assembly Quick release lever Screw on and Tighten Handlebar installation
Put the handlebar on the stem

Move in the right direction Screw on and Tighten Install the pedals
Looking for “R” mark Installed on the chainwheel side crank Rotate clockwise to tighten

Seat installation
Open the clamp Put the stem into the tube Adjust the height and lock

Operations

Display instructions:

Note: The above is the description of the icon display, and the actual application needs to be adapted to the controller!

Key Descriptions

1. M key: Long press the “M” key to switch on and off; “C0” will be displayed after power on, and enter the password to power on (the default power on password is “555”).
   Short press to switch between displaying single mileage, total mileage and running time.

2. ▲ key: Long press for 3 seconds: turn on the red and blue warning lights Short press to accelerate.

3. ▼ key: Short press the deceleration.

4. Combination keys: : Long press “▼” key and “M” key at the same time to display “FS”, enter the password 101, and press the “M” key to enter the factory menu option;
   2: Long press the “▼” key and the “M” key at the same time to display “FS”, enter the password 606, and press the “M” key to enter the NFC card binding mode.

5. Long press the “▲” key and the “M” key at the same time to enter the power-on password selection menu.

6. Long press the “▲” key and the “▼” key at the same time to enter the power-on password modification menu.

Functional operation instructions

1. “▼” and “M” key combination, enter the password 101 to enter the factory menu option, lightly press the “M” key to switch function options.
   P0: Reset the total mileage (ODO) of the instrument; press and hold the “▲” or “▼” key for 10 seconds.
   P1: Mile selection; after entering P1, press “▲” or “▼” to select “A- 1km” or “A- 0mile”, where “A- 0mile”.
   It is in miles, and “A-1km” is in kilometers.
   P2: Wheel diameter setting; after entering P2, press the “▲” or “▼” key to set the wheel diameter according to the actual situation.
   P3: Hall pole logarithm setting: after entering P3, press the “▲” or “▼” button to set the Hall pole logarithm.
   P4: gear position setting; after entering P4, press the “▲” or “▼” key to set the gear position (the controller must support the setting of the gear position).
   For example, “A-3-1” means that the highest gear is 3rd gear, and the lowest gear is 1st gear. Press and hold the “▼” and “M” keys for 3 seconds or no operation for 15 seconds to automatically exit the factory menu setting options.

2. “▼” and “M” key combination, enter the password 606 to enter the NFC card binding mode: the screen displays a countdown of 200, the NFC card binding is completed within the countdown, turn on the NFC card or mobile phone to generate an NFC card The card is close to the instrument for binding, and the instrument will automatically exit the NFC card binding mode if the binding is successful, back to Home page. This meter supports binding of up to three NFC cards max. If the fourth NFC card is bound, the corresponding first NFC card will be deleted.

3. “▲” key and “M” key combination: Enter the power-on password setting menu, select “CE0” for power-on without password; select “CE1” for power-on with password.

4. Combination of “▲” and “▼” keys: Enter the menu of modifying the power-on password, “CS1” enters the modification password for the first time, and “CS2” enters the modification password again. If the two passwords are the same, exit the interface to complete the password modification.
   Note: Due to product upgrade, the product you purchased may be slightly different from the descriptions in this user manual, and this won’t affect normal usage.

Battery Charging and Maintenance

Two keys are provided to lock or unlock the battery.
The battery can be charged in the compartment or taking off.
Please do not use any other chargers. Select a suitable charger based on applicable voltage. The charging environment should be cool, dry and non- conductive.
Unplugging the socket immediately as soon as the battery gets charged fully (Green light on).
Do not store the battery at the temperature above 60°C or below -20°C.
In winter, the effective power of the battery can decrease by 1/3 when working in 0°C.
The power volume will return to normal after the environment temperature raise to 20°C or higher. In summer, heat dissipation is important to keep the battery healthy. The battery should not be charged immediately after exposure to the strong sunshine.
Charging battery immediately after cycling or power consumption can to a large extent avoid the loss of battery capacity and lifetime.
When the battery power is lower than 85%, the battery power will drop rapidly when riding, which is a normal phenomenon.

Warning
The battery contactor cannot touch metals. Many cases shows the battery can be burned out if the customers use metals to touch the battery contactor.

Troubleshooting

Disc brake system fault Brake level
The display shows error code , which illustrates the failure to stop the bike by brake lever.
This means the wires are not connected well or the brake lever is damaged.
We suggest the customer can check whether any screw is loose and the lever can be returned to the position after grabbing. Ruling out the reasons above, the customer should replace the brake lever.
Disc brake
After bike assembly, the rubbing noise from disc brake can be heard when riding, which means the disc brake needs adjustments.
Notice: The abnormal condition of disc brake usually results from the crush of shipment. This is a universal situation in our industry. The customer should do adjustment after assembly.The customers can turn to local bike shop’s staff for help if they fail to do adjustment.
Shifter system fault
The failure to change the speed by shifter with the noise or chain beating illustrates the adjustment is not complete. The customer needs to adjust the shifter lever and rear shifter.
Notice: The abnormal condition of shifter usually results from the crush of shipment. The custom- ershould do adjustment after assembly. This is a universal situation in our industry. The customers can turn to local bike shop’s staff for help if they fail to do adjustment.
Driver system fault
Error code
Error code on display and no response from throttle could be caused from controller wires damage, throttle extension wire damage or the loose of wires connections. Ruling out the reasons above, the customer should replace the throttle and extension wires.
The sensor issue
No power assist in power assist riding mode. The customer should check whether the wires damage or loose connection between the sensor and controller. Ruling out the reasons above, the customer should replace the sensor.
Battery fault
Battery voltage loss
Even if the customers had not ridden the bike for a long time, the battery should be charged one time in sixty days to avoid the battery voltage loss. The original charger cannot be used to charge the battery when the battery voltage is lower than the charger voltage.
The battery cannot get charged(The charger green light on)
The battery voltage loss can lead to the failure to charge the battery through the original charger. The customer needs to look for a lower voltage charger to
charge the battery. For instance,the customer can try to charge 48V battery deeply one time by 36V charger till the red light turn to green light, then continuing to charge by original 48V charger to see whether red light of the charger is on. The issue will be solved after the light turns green. If the issue cannot be solved, the customer should replace a battery.
Endurance mileage decrease
The battery gets charged fully in a few minutes, but running out shortly. The endurance mileage is much less than described, which can be caused by the protective board or electric core fault. The customer should replace the battery to local bike shops staff for help if they fail to do adjustment.
The battery stops working when the bike climbing
The battery always stops working when the bike goes up the hill, but works normally on flat roads. This can be caused by the protective board or electric core fault. The customer should replace the battery.
Motor fault
The display shows error code , which means the motor stops working because the Hall sensor got burned, or motor overload got burned, or motor gear got damaged with noise. The customer should replace the motor.
Notice: The customer should check whether the wires loose, the function buttons are in the normal place.
The customer should rule out the problem caused by controller and display before checking the motor
Charger fault
The red light of charger will be on when charging, while the green light will be on when it stops charging. The normal charging time is 4 to 6 hours.
Cannot charge
The green light of charger keeps on. The charger cannot deliver electricity to the battery. The customer should replace the charger.
The light cannot turn green
The light of charger cannot turn green after 8 hours charging. The battery cannot get charged from charger. The customer should replace the charger.

Warranty

Warranty info
Every bike is covered under our manufacturer’s 1-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. Even If you purchased a bike and had it then shipped to another country, parts will only be sent to the country which the bike was originally sent to Windhose bikes warrants this product, including all individual components against defects in material or workmanship as follows:
Windhose 1-year warranty for electric components
Windhose bicycle electric components including lights, motor, throttle, controller, wiring harness LCD display, etc. are warranted to be free from manufacturer defects in materials and/or workmanship for a 1-year period from the date of original purchase. Abrasion is not covered under warranty. Windhose lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1-year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger improper maintenance or other such misuse, normal abrasion or water damage.
What will we do
If a component is deemed to be defective or damaged without users fault, we will send a replacement part.
We will assist you in replacing any defective parts.
We will replace any parts deemed to have been damaged during shipping.
We will provide the customers with a replacement product if the product cannot be repaired after several tries.
What will we not do
We will not replace any parts without evidence such as photos or video of the damaged part.
We will not offer warranty services to the second owners. We will not replace any part damaged by the user.
We will not pay for any third-party services or part replacements unless agreed upon prior to the fix.
We will not pay for return shipping on any damaged or defective products or components.
Our warranty will not cover any damages that may occur during shipping if the owner chooses their own shipping options or if the bike is shipped with a freight forwarder or similar service

Terms of warranty

1. This warranty is only applied to the original owner of Windhose bicycle.
2. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Windhose.
3. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owners manual, natural disasters, accident, misuse, neglect, abuse commercial use, alterations, modification, improper assembly, abrasion, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
4. We will only allow an entire replacement of the bike in extreme cases. The original bike may have to be shipped back to the Windhose warehouse or factory for inspection/repairs before a new bike is sent out. If original bike can be repaired successfully, a new bike may not be sent.
5. This warranty does not include consumables or normal abrasion (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
6. Windhose will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
7. Shipping damage must be reported to Windhose within a reasonable time after shipment arrival.
8. Windhose will not be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses,whether based on contract, warranty, negligence, or product liability in connection with their products.

Claims
All claims to this warranty must be made through Windhose. Proof of purchase may be required with any warranty requests. Before making a warranty claim, we suggest that you contact our technical support team at customerservice@windhorse.com
Valid warranty claims will be processed through Windhose within one year s ince initial purchase. Warranty claims may be submitted to customerservice@windhorse.com

Shipping damage claims

IMMEDIATELY check your product(s) comprehensively after you receive the product(s). Claim to us as soon as possible as if you found shipping damage.
We will not accept shipping damage claims later than 30 days since receipt of product. Note existent damage on your product(s) before you and the driver sign-off on the lading bill.
Take pictures of any damage that is found and mark the date the images if possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to an Windhose customer service representative. Please contact our customer service team for return/replacement instructions at:

www.windhorse.com
customerservice@windhorse.com

Respect really matters to

Our staffs are kind, patient, friendly and trustworthy. We understand that you call/email our customer support team because you have an issue or even trap in problem, which can make you frustrated and sometimes angry.
However, we will NOT tolerate rude/vulgar language towards our staffs.
If this occurs, we will give a warning and reserve the right to refuse to provide services, refunds, warranties, and cancel orders. This decision is final and cannot be revised.

Service

Service timeline

hours online service
Warehouse and pick-up site

| 15830| | Unit E&F
---|---|---|---
| El Prado Road| | CA
| Chino| |
| 91708| |

• 15830 El Prado Road, Unit E&F, Chino CA 91708

Notes on Cycling
Please charging immediately every day to effectively prolong the service life of the battery
Please do not use other brand chargers or other accessories, disassemble or modify bicy cles without authorization. We are not responsible for the accidents caused by the above situation.
Before cycling, please make sure that the quick removal screws, folding parts and safety buttons of brakes, frames, handlebars and other parts are locked to avoid accidents.
This product can be used in rainy and snowy weather, but cannot wade or soak in water.
When the average speed is 15 mph, the loss of the motor power is minimum, and the effect of ultra-long mileage can be achieved. Different usage habits and different road conditions will directly affect the battery and mileage.
For the safety of your cycling, please do not use electric bicycles for kids, pregnant women and the elderly.
Electric bicycles are suitable for one person to ride. In order to avoid the wheel center of gravity shift or unstable operation, please do not carry people.
The charger must be stored in a cool and dry place to avoid a short circuit inside the charger. Do not carry it with the bike to a larger extend to avoid damage caused by collision

Warning
You are required to wear a helmet to protect yourself during cycling.
You have to learn and obey the local law for cycling.
You have to check the bike carefully before riding.
You should charge and store the battery according to our guidance.

www.windhorse.com
customersevice@windhorse.com

References

• WINDHORSE – WINDHORSE

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