SILVERSEA Silver Nova User Guide
- May 15, 2024
- SILVERSEA
Table of Contents
Setting Sail Guide
Information for your upcoming voyage onboard Silver Nova
Silver Nova
Welcome to Silversea
Thank you for choosing to sail with us. Frequently, our guests have questions
they would like to ask about their upcoming Silversea voyage, about various
policies and guidelines, or what to expect onboard and ashore. With this
booklet, we have tried to anticipate any questions you may have.
Inside this guide you will find a general summary of helpful information
regarding preparation and packing for your voyage, descriptions of the
amenities and facilities onboard our beautiful ships, and preparation for your
return journey home. For terms and conditions, please refer to Silversea.com
or the Passage Contract attached to your voyage booking.
Whether this is your first journey at sea or your tenth, it is our goal to
provide you with an exceptional travel experience you will always remember. If
we have not covered a subject that is important to you — or if you have a
special request — please contact your travel agent or our Reservations
department.
We look forward to welcoming you onboard.
Prior to your voyage
MY SILVERSEA
The “My Silversea” personal login area is available at
www.my.silversea.com. The system allows you to
conveniently create or update your profile and preferences, arrange activities
and access a host of additional features.
For instance, speciality restaurant dinner reservations can be requested from
120 days and up to two days prior to departure; beauty, spa and fitness
services can be booked starting from 180 days and up to two days prior to
departure; and as soon as you confirm your voyage you can select your
preferred shore excursions. If you are a member of the Venetian Society,
Silversea’s guest loyalty club, you can keep track of your past voyage history
by logging into “My Silversea.”
LUGGAGE ALLOWANCE
Luggage allowance guidelines/fees vary by airline, airport and/or class of
service. Airlines are strictly enforcing these policies and you may be
required to pay additional charges at check-in should the weight and size of
your luggage be outside the airline’s set policy and/or the number of pieces
exceeds the free luggage allowance. Many airlines limit each piece of luggage
to 23 kg (50 lbs) or less. Since the airlines change their policies
frequently, we strongly recommend that you or your travel/agent contact the
air carrier(s) directly for the most up-to-date baggage allowance policies and
weight/size restrictions. These policies are updated regularly on most airline
websites. Please note that you are fully responsible for any luggage fees
imposed by the airlines upon check-in. Silversea is not liable for any costs
associated with checked or carry-on luggage, or any items confiscated at the
security checkpoint.
Silver Shore Transfers, Land Adventures and charter flights may have
additional baggage limitations. Your final travel documents include the
details of the luggage limitations, if applicable.
All luggage must be securely packed and tagged with the pre-printed luggage
tags supplied as part of your documentation package. In accordance with
airport security restrictions for carry-on baggage, we recommend you carry
travel documents (passports, visas, inoculation verification, voyage and air
tickets), medications and valuables by hand. Liquid, fragile, perishable and
other articles not suitably packed are transported at your own risk.
While every effort is made to deliver luggage to your suite upon embarkation,
delivery may be delayed due to strict customs formalities, which are beyond
the ship’s control.
AIR INFORMATION
We kindly ask you to check your air schedule and ticket names upon receipt to
ensure all information is correct. We also recommend that you contact the air
carrier 72 hours prior to your flight to verify flight times. Changes to your
flights/itinerary may not be possible after your ticket has been issued
without incurring modification and/or service fees, or being required to
purchase new air tickets at your own expense. To secure your preferred
seat(s), we recommend you contact your travel advisor and/or the airline
directly. All fees charged by the air carrier for advance seat reservation are
your responsibility. We regret that Silversea is unable to guarantee reserved
airline seats. If you have any dietary restrictions or require a special meal,
please be sure to advise the airline, or Silversea, at least 48 hours prior to
your scheduled flight departure.
If you have purchased flights and transfers independently, you should allow a
minimum of four hours between the ship’s arrival/departure time and your
flight arrival/departure time. (There are exceptions, please contact your
travel advisor or Silversea.) This will allow for unexpected delays including,
but not limited to, disembarkation formalities, transfer time to/from the
airport, two to three hours for flight check-in, customs/ immigration
formalities, unanticipated scheduled air or charter flight delays, and baggage
claim/transfer.
Guests requiring wheelchair assistance should notify Silversea in advance to
ensure appropriate transportation and/or accommodation arrangements are made.
If your flight is delayed beyond your ship’s departure time, please contact
one of Silversea’s offices immediately at:
Miami Florida Office: + 1 800 722 9955 or + 1 954 522 2299
London Office: + 44 (0) 844 770 9030
Sydney Office: + 61 (02) 9255 0600
Additional local contacts:
U.S. + 1 786 275 7089
U.K. +44 134 426 7961
Should you need to contact the ship, you can dial the number below.
Please be aware this is a satellite telephone number therefore higher charges
may apply.
SILVER NOVA: Reception: +1 786 605 2635
HOTEL AND TRANSFERS
Silversea offers optional pre- and post-hotel and transfer arrangements.
Please contact Silversea or your travel agent for availability and details.
If you purchased transfers directly with Silversea, you must provide your
flight schedule at least 21 days in advance to ensure proper transfer
arrangements.
CUSTOMS
Before departing, please consider registering your valuables (e.g. jewellery,
cameras, electronic equipment, etc.) with U.S. customs. Although this is not a
requirement, it will help to prevent delays in clearing customs upon your
return to the U.S. For further information, please consult your travel agent
or visit the U.S. Customs Services’ website at
www.cbp.gov and click on “Travel”. If you are not a U.S.
resident, contact your local customs office.
EMBARKATION
Embarkation times are included in your final voyage documents. Kindly ensure
you have updated all your passport information in your MySilversea account.
For customs and immigration purposes, you are required to be onboard at least
90 minutes before the ship’s departure to meet governmental clearance
requirements. Guests arriving too close to the ship’s departure could be
denied boarding. Once you arrive at the terminal, you will need to show your
Silversea voyage documents and your passport. We strongly recommend you keep
all necessary documents at hand in your carry-on bag.
TRAVEL DOCUMENTS
To ensure your journey runs smoothly, please remember to bring all required
travel documents. These include air and voyage tickets, passport, visa and, if
required, medical card inoculation verification. Please be aware that security
measures imposed by overseas governments may change from time to time. It is
your responsibility to secure all relevant documentation for your trip. If any
guest fails to obtain and to have such documents readily available, that guest
may be denied boarding and accommodation, or they may be disembarked during
the voyage.
Note: Your passport must be valid for six months following your return date.
We require all guests to provide us with the above-mentioned documentation in
order to board our vessels. Should you have any questions regarding travel
documents, please consult your travel agent for advice.
SILVER SHORE BAGGAGE VALET
Silversea offers an optional baggage handling programme that conveniently
begins and ends at your front door, enabling you to travel with ease.
For your convenience, we offer round-trip and one-way service options, with
pricing based on the weight and number of pieces to be shipped. For most
international embarkation ports, we require your luggage to be picked up 10-14
business days prior to your sail date. Each piece of luggage is insured up to
a maximum of USD 2,000.
Exceptions may apply. Please contact Silversea or your travel agent for
additional details, fares and general information.
SPECIAL OCCASIONS
If you are celebrating a birthday, anniversary, honeymoon or other special
occasion during your voyage, we will be delighted to celebrate the event with
you. Please indicate your special occasion on your Guest Information Form in
MySilversea or have your travel agent advise us at least four weeks before
departure.
MEDICAL INFORMATION
SPECIAL ASSISTANCE
Please note that you are required to complete the special assistance
questionnaire found in My Silversea, Guest information Form, Special requests
Tab at Silversea.com.
HEALTH QUESTIONNAIRE
During the boarding process, you will be asked to complete a health
acknowledgment form.
INOCULATIONS
Generally, inoculations are not required in most areas where Silversea
travels. However, any requirements that may apply are subject to change so we
recommend you verify current guidelines with your travel agent before
departure. Please note that when travelling to countries which do require
vaccinations, written verification will be needed. Before taking any trip
overseas, it is wise to check with your doctor, especially if you are under a
doctor’s care.
PREGNANCY
Silversea’s policy regarding pregnancy is derived from the Cruise Lines
International Association endorsement of the American College of Emergency
Physicians Health Care Guidelines for Cruise Ship Medical Facilities. This
includes the guideline that “pregnant women who have entered the 24th week of
pregnancy at any time during the voyage should not be eligible to sail on the
ship”. It is Silversea’s policy that any guest who has entered her 24th week
of pregnancy or above, at any time during the voyage, will be prohibited from
sailing. The guest and treating doctor should consider before any sailing that
there is no obstetrician/gynecologist available on the ship and those
pregnancies, when unstable and poorly controlled, are potentially life-
threatening, especially without backup.
Please note that during our sailings, pregnant guests may be at sea for
several days without any immediate hospital and/or specialised backup.
Pregnant guests must please note that if the proposed itinerary is not within
the U.S., the availability of specialised shoreside facilities can be
problematic. All guests are required to sign a health questionnaire at check-
in to ensure they are aware of our pregnancy policy. If you have already
booked a cruise or cruise tour and do not meet this requirement, please
contact your travel agent or airline.
PRESCRIPTION MEDICATION
For your convenience and wellbeing, you must bring a sufficient supply of any
prescription medicine you may need. Prescriptions cannot be refilled onboard,
and usually cannot be refilled overseas. To prevent delays in clearing
customs, it is also a good idea to travel with a doctor’s letter explaining
your prescription medication is required for your continued health. It is also
recommended that the medicine remains in its original container with the
original pharmacy label intact.
SPECIAL MEDICAL CONDITIONS
At Silversea, your health and safety are our priority. If you have any
existing medical conditions that may require our attention, or should you need
oxygen for medical reasons while onboard, we kindly ask you to send us a
written notification before your voyage to Silversea Special Services, 333 SE
2nd Avenue, Suite 2600, Miami, FL 33131 or by fax to + 1
954-759-5049.
Please note that an oxygen concentrator is the only form of oxygen equipment
that Silversea ships can accommodate. Guests wishing to bring their portable
oxygen tanks must obtain prior written authorisation from Silversea, as
restrictions may apply.
GUESTS WITH REDUCED MOBILITY
Guests who rely upon wheelchairs must bring their collapsible wheelchair.
Silversea strongly recommends wheelchair guests to travel with someone who is
able to assist them both ashore and at sea, as Silversea is unable to offer
special assistance at all times. Silversea does not offer full-time wheelchair
service and/or staff fully dedicated to providing guests with wheelchair
assistance.
Please note that not all shore excursions are suitable for guests with
impaired mobility.
Guests requiring wheel-on and/or wheel-off access must contact Silversea
before making a booking. Please note that wheel-on and/or wheel-off access may
not be available at some ports of call. Silversea reserves the right to deny
boarding to any guest who failed to notify Silversea of such requirement at
the time of booking.
By booking passage and by boarding the ship, you represent and warrant you are
physically and otherwise fit to travel, and you will comply at all times with
applicable rules and regulations of the ship, and the orders and instructions
of the ship’s officers and medical staff.
Silversea reserves the right without liability to require a guest to disembark
and/or to refuse to board and transport a guest who, in the judgment of
Silversea or the ship’s Master, is unfit to travel or may require care beyond
that which Silversea is reasonably able to provide.
SPECIAL DIETARY REQUIREMENTS
Silversea will make every attempt to accommodate guests with special dietary
requirements. If you have any special needs, please note them on the Guest
Information Form or have your travel agent fax Silversea Special Services (+ 1
954-759-5049) or email:
specialservices@silversea.com at least
120 days before sailing. Extra charges might apply.
What to pack
PACKING ESSENTIALS
ONBOARD DRESS CODE
Silversea operates an onboard dress code after 6 pm.
During the day, casual wear is suitable, akin to standard sports outfits found
at five-star resorts. It is recommended to wear flat or low-heeled shoes for
deck activities.
Evening wear falls into two categories:
- Elegant Casual: On casual evenings, ladies may opt for trousers, blouses, skirts, or casual dresses, while gentlemen can wear opencollar shirts and slacks. A jacket is optional.
- Formal Optional: Guests may choose a more formal attire, such as an evening gown or cocktail dress for ladies and a tuxedo, dinner jacket, or dark suit with a tie for gentlemen. Alternatively, guests are welcome to adhere to the Elegant Casual dress code, except that gentlemen must wear a jacket in all indoor spaces.
Regardless of the daily dress code:
-
After 6 pm, indoor spaces prohibit jeans, shorts, sneakers, or flipflop-type footwear.
-
Casual wear is always suitable in outdoor venues.
-
Gentlemen dining at La Dame restaurants are required to wear a jacket.
The number of formal evenings depends on the length of the voyage. A guideline for reference is below: -
On sailings of 7 days or less, guests can expect only Elegant Casual nights.
-
On sailings of 8-14 days, guests can expect between one and two Formal Optional nights.
-
On sailings of 15 days or more, guests can expect at least two Formal Optional nights.
OTHER ITEMS TO PACK
The Boutique onboard is stocked with some toiletries as well as a few other
essential items. However, we do suggest you pack a supply of essential items,
since toiletries are often expensive overseas and sometimes unavailable. Also,
be sure to pack an ample supply of film/ memory cards and batteries for your
camera, chargers and cables for all electronic devices you bring, over-the-
counter medications and prescription drugs.
While onboard
COMMUNICATION AT SEA
Communication via satellite onboard is a significantly different experience
compared to high-speed connections onshore.
The signal travels in a similarly manner to radio waves but at much greater
distances. That is why onboard internet access can be inconsistent and cannot
be guaranteed at all times. Satellite communications can be affected by
weather and the ship’s location. As such, there may be temporary outages of
any satellite-provided service, including internet, mobile phones, in-suite
phones, television broadcast channels and world news summaries.
Considering these limitations, internet access is best used for email
communication and web browsing. Certain websites and services may be
restricted due to limited bandwidth. Certain online activities require high
bandwidth and would be more frustrating than enjoyable.
INTERNET ACCESS
All guests will be granted complimentary, unlimited standard Wi-Fi for one
device at a time. Guests sailing in an Otium, Owner’s, Grand, Master,
Signature, Silver, Junior Grand, Premium Medallion or Medallion suite will
receive complimentary unlimited premium Wi-Fi for up to two devices at a time.
Standard Wi-Fi is provided at regular satellite speed — ideal for emailing,
web surfing, chat or similar. Not suitable for video, audio calls, or
streaming. Premium Wi-Fi access is suitable for all kinds of applications,
including video and audio call and streaming. Premium Wi-Fi is available at an
additional charge and will provide access for up to four devices
simultaneously. You may use your own laptop to conveniently access the
wireless internet and personal email services from the privacy of your own
suite, and throughout the ship.
MOBILE PHONE AND DATA SERVICES
You can send and receive phone calls, text messages and other select data
services on your smartphone or device while onboard. You will be billed by
your home mobile phone provider; calls, text messages and data will appear as
roaming charges on your bill. Before leaving home, you should contact your
provider to confirm a roaming agreement and the applicable rates. Each suite
is equipped with an in-suite telephone system that allows you to make direct-
dial phone calls from your suite while at sea. Calls will be billed to your
onboard account. Please consult the ship’s Reception Desk for the current
rate, which (at time of printing) is USD 1.50 per minute.
The ship’s Internet service is a very reasonably priced alternative to
phoning. Should someone wish to reach yout while you are at sea, please refer
to the “Leave Behind Information” provided in the final voyage documents.
PRESSREADER
It is recommended that you download the PressReader application before joining
the ship to enjoy a variety of complimentary newspapers from around the world
once onboard, directly from your iPad/iPhone or Android device. The
application is free to download from the Apple App Store and Google Play
Store. Once onboard, visit the Silversea Portal page then follow the
PressReader link to connect and enjoy a worldwide selection of newspapers from
our offline library.
ELECTRICAL APPLIANCES
For your convenience, 110-volt (U.S. current) and 220-volt (European current)
outlets are provided in your suite, accommodating small appliances without the
use of adapters or electric converters. USB-A and USB-C sockets are available.
A hairdryer is provided in each suite.
Irons are available in the launderette for your convenience. It is recommended
that you pack an international adaptor.
ALL-INCLUSIVE
Onboard our ships, you will enjoy 24-hour gourmet dining, sustainable caviar,
in-suite dining, butler service, superb entertainment and one complimentary
shore excursion every day.
A selection of soft drinks, water, wines, spirits, and Champagne are
complimentary throughout the ship. Your in-suite refrigerator and bar will be
replenished upon request with your preferences. (A selection of premium wines,
Champagnes and spirits are available at an additional charge.)
Silversea reserves the right to refuse to serve anyone who in our sole
judgment may be under the influence of alcohol, or for any reason necessary to
preserve the health and safety of guests and employees). Guests must be 21
years of age or older to purchase or consume alcohol.
GRATUITIES
All hotel service gratuities are included in your voyage fare and in the spa.
Gratuities for services received shoreside are at your discretion.
S.A.L.T. PROGRAMME
Our unprecedented culinary programme to enable you to use food as a lens to
dive deep into the world’s cultures and understand the soul of your
destination.
S.A.L.T. LAB
Welcome to the S.A.L.T. Lab, an interactive space where you can deepdive into
local culinary heritage and techniques. Join our talented chefs and learn how
your region’s food is central to its culture. Engage in your destination
through workshops, lectures and cooking demonstrations for an authentic
souvenir not available in any shop. The S.A.L.T. Lab is about more than food
and flavour; it is a unique place where holistic destination immersion gives
an entirely new dimension to travelling.
Location: Deck 10
Opening hours: Depending on the schedule of classes
S.A.L.T. CHEF’S TABLE
The Chef’s Table at S.A.L.T. promises an intimate and interactive dining
experience. Accommodating a limited number of guests, it transforms into a
showcase of creative expression. The choreographed menu presents small plates
that celebrate regional flavours and star ingredients. With unique wine and
cocktail pairings, you can engage in lively culinary discussions and savour an
unforgettable one-on-one dining experience.
Location: Deck 10, in the S.A.L.T. Lab
Capacity: 18 guests
Fee: USD 180 per person
Opening hours: Evenings only
Reservation is required. Reservations are exclusively taken on board.
S.A.L.T. KITCHEN
Take your travel experience further than ever before in the S.A.L.T. Kitchen.
Silver Nova’s exclusive destination focused restaurant is the place to be when
it comes to enjoying the local cuisine, culture and rich culinary heritage of
your voyage. Taste your way through regional specialities for your most
immersive travel experience. Whether you are looking for excellent food and
wine, a social meal with friends or a deeper understanding of your region’s
culture, expect to find it in S.A.L.T. Kitchen.
Location: Deck 3
Capacity: 160 guests
Opening hours: Dinner only
S.A.L.T. BAR
Nothing says authentic experience better than S.A.L.T. Bar. Get a taste for
the authentic and settle down to enjoy locally-inspired cocktails and drinks.
How can you go wrong with a Rum Punch in Barbados, a Pastis over ice in
Marseille or a Pisco Sour in Lima? Nothing unites new faces and old friends in
quite the same way. Be inspired to find your perfect locally-inspired beverage
at the S.A.L.T. Bar and let the colour and flavours of your journey rush in.
Location: Deck 10
Capacity: 42 guests
Opening hours: Evenings only
DINING OPTIONS
Silver Nova features a variety of 9 onboard dining venues including S.A.L.T.
Kitchen, S.A.L.T. Chef’s Table, La Dame, La Terrazza, Atlantide, Silver Note,
Kaiseki, Spaccanapoli, The Grill, plus 24-hour in-suite dining, including our
Otium Comfort food menu featuring a selection of high-end yet comfortable
options created with the most indulgent ingredients.
ATLANTIDE
Atlantide delivers you our quintessential dining experience. Combining
contemporary elegance and hallmark Silversea service, this classic restaurant
offers our signature fine dining. Atlantide is one of our best-loved eateries,
and on Silver Nova we have given it an updated design. Large picture windows,
sophisticated lighting design, plus a warm colour spectrum give Atlantide a
blend of high-end and whispered luxury. The menu prides itself on superb
ingredients and sublime flavour combinations, from caviar to lobster to
gorgeous, melt in the mouth desserts.
Location: Deck 3
Capacity: 270 guests
Opening hours: Breakfast, lunch and dinner
LA DAME
La Dame offers an epitome of French fine dining, where you can indulge in a
curated tasting menu or à la carte selections. The fusion of French culinary
heritage and modern innovation creates deep, balanced flavours. Complemented
by a complimentary wine selection and an optional premium pairing featuring a
selection of French Wine and Champagne list, La Dame promises an exquisite
dining experience.
Location: Deck 4 Capacity: 68 guests Opening hours: Dinner only Fee: USD 160
per person (including an exclusive selection of wines and digestive)
Reservation is required
LA TERRAZZA
Our hallmark Italian restaurant is as varied as the food-loving country
itself. La Terrazza onboard Silver Nova offers an unparalleled destination
dining experience, from its expansive floor-to-ceiling windows to its large,
outdoor terrace. Enjoy all the tastes of the different regions, including the
best homemade pasta, fresh antipasto, bowls of steaming risotto, hearty ragu
and delicious tiramisu. Be sure to try one of the bold wines from the cellar,
to wash it all down.
La Terrazza is open for casual, buffet-style breakfast and lunch with indoor
or al fresco dining on the outdoor terrace. During the evening, La Terrazza
transforms into an à la carte traditional Italian restaurant.
Location: Deck 4
Capacity: 340 guests
Opening hours: Breakfast, lunch and dinner
Reservation is recommended for dinner
KAISEKI
Kaiseki takes you on a gastronomic journey through UNESCO-listed Japanese
cuisine. Crafted by a skilled culinary team trained at the renowned Japan
Culinary Institute, Kaiseki presents meticulously crafted dishes that
harmonise aesthetics and health benefits. The dinner menu highlights the
traditions of Washoku, paired with a selection of sake, Japanese whiskeys,
teas, and cocktails for an authentic and refreshing experience.
Its daytime menu features a varied selection of sushi, sashimi and other
Asian-inspired dishes available for lunch.
Location: Deck 4
Capacity: 40 guests
Opening hours: Lunch and dinner only
Fee: Dinner: Menu or à la carte: USD 80 per person (including a selection of
sake, Japanese whiskey and TWG tea selection and tea cocktails)
Reservation is required for dinner
SILVER NOTE
Where do you go if you want great food and a wonderful atmosphere in a relaxed
and sophisticated setting? Silver Note. Harkening back to the older days of
dinner and dancing, this venue embodies a feeling of fun and sense of glamour
that is unequalled at sea. Jazz bands and soul singers play live as you sample
delicate dishes with a gourmet twist. We guarantee you a superlative night of
entertainment in this gorgeously designed dinner venue.
Location: Deck 5
Capacity: 54 guests
Opening hours: Dinner only
Reservation is required for dinner
THE MARQUEE
The Marquee is our brand new outdoor dining venue, open from early morning
until late evening. It is the perfect place to enjoy a healthy breakfast in
the morning, including delicious plant-based and vegan options, or try out our
signature dining concepts: The Grill and Spaccanapoli for lunch or dinner.
Location: Deck 10
Capacity: 220 guests
Opening hours: Breakfast, lunch and dinner
THE GRILL
Silversea’s much-loved casual dining restaurants serves a delectable range of
burgers and salads by day and turns into our famous Hot Rocks table BBQ
concept by night. Found in our brand-new eating venue The Marquee, The Grill
is one of the best places to eat between sea and sky. If you like flavoursome
meals cooked to perfection, a casual laid back atmosphere and stunning views,
The Grill is the venue for you.
Location: Deck 10 Opening hours: Lunch and dinner only Reservation is
recommended for dinner
SPACCANAPOLI
Nothing says Italy as well as a hot, fresh pizza. Spaccanapoli is a slice of
Naples, where you will taste deliciously thin, freshly made pizzas, with
creamy mozzarella and minimalist toppings. The light and airy pizzeria forms
part of our new al-fresco eatery The Marquee and is the perfect choice for
diners who want to be dazzled by our talented pizzaiolos spinning the dough in
the open-air kitchen. Whether you want a light lunch or to share a slice with
friends over an aperitivo, it is always the right time for Spaccanapoli.
With its long opening hours (from morning to late evening), Spaccanapoli is
the go-to choice for families as well as those preferring to dine in casual
atmosphere.
Location: Deck 10
Opening hours: Lunch and dinner only
IN-SUITE DINING
You can order from our Room Service menu 24 hours a day. Selections from the
menu can be served course-by-course in your suite and Otium Comfort food is
available from 69:30 pm.
Opening hours are for reference only. For precise opening hours, please refer
to the Daily Chronicles provided on board.
BAR, LOUNGES AND OTHER PUBLIC AREAS
THE SHELTER The Shelter is our newest pre- and post-dinner cocktail venue.
Settle in amid an intimate and elegant setting, resplendent with sophisticated
lighting, inviting sofas and stylish wraparound bar. Strategically located on
deck 3, this atmospheric hideaway opens onto the Atrium, creating a spacious
connection to the neighbouring venues. Fall in love with one of the best bars
onboard while our talented team of mixologists create and shake our range of
signature bespoke cocktails.
Location: Deck 3 Capacity: 32 guests
ARTS CAFÉ
The Arts Café offers a cultural setting for eating, drinking and socialising,
as well as a chance to lose yourself while reading up on all your favourite
artists and their creations. Enjoy healthy snacks and smoothies plus hot and
cold drinks, juices, pastries and sandwiches in a light and airy space. Pop in
for a late breakfast or afternoon snack, along with real Italian espresso
together with a tantalising range of teas.
Location: Deck 4 Capacity: 70 guests
THE VENETIAN LOUNGE
The grandeur and magic of music and theatre. The experience of being
transported by performance. That satisfying feeling of seeing an evening show…
Welcome to Venetian Lounge, a place where the arts of theatre and music meet
with full-scale productions and feature films. Paying tribute to a golden age
of glamour, this venue offers belle-époque style cabaret seating, with
intimate tables and chairs subtly placed between the rows of comfortable
tiered banquettes. As the stage lights dim, soak up the atmosphere, relax and
enjoy a night of stunning sights and sounds.
Location: Deck 4
Capacity: 370 guests
THE PANORAMA LOUNGE
From early morning to late at night, the Panorama lounge offers a haven of
escape. A peaceful retreat that is the perfect place to break away to, a
social place to meet and greet friends, or an evening venue to sip a cocktail
as you sit back and watch the world go by. Sink into the plush seats and then
in the evening, enjoy listening to the gentle sounds of a pianist, or the
pulsing beats of our in-house DJ.
Location: Deck 5
Capacity: 190 guests
THE CASINO
Roulette, Blackjack and slot machines are available in The Casino for guests
18 years of age and older. Cash advances on your credit card may be arranged
in The Casino. The Casino will be closed while in port and on occasion due to
local government regulations. Hours will be posted onboard in the daily
Silversea Chronicles and My Cruise.
Location: Deck 5
DOLCE VITA
Our main bar has been newly reimagined for Silver Nova. Dolce Vita has of
course retained her legendary charm, inspired cocktails, stylish décor and
comfortable seating, but a central bar now means the warm ambience is even
better. Oozing Italian glamour, Dolce Vita is a relaxed, refined bar with a
nightly pianist playing your favourite tunes. Perfect for pre-dinner
aperitivi, or even a post-dinner cocktail, Dolce Vita is truly the beating
heart of social life onboard.
Location: Deck 5
Capacity: 120 guests
THE CONNOISSEUR’S CORNER
The Connoisseur’s Corner offers exceptional cognacs for purchase, along with
an extensive selection of premium cigars.
Location: Deck 5 Capacity: 35 guests
OBSERVATION LOUNGE
Set on the highest level at the very top of the ship, this is a quiet space
for reading and reflection while enjoying the serene seascapes which form the
backdrop to life onboard. Borrow a book from the in-house library, read the
papers or simply embrace the tranquillity of being at sea.
Location: Deck 10
Capacity: 115 guests
POOL DECK
At the outdoor heated swimming pool and whirlpools, you will find chaise
loungers and a supply of towels. Please note, there is no lifeguard on duty,
and your use of the pool is at your own risk.
Location: Deck 10
THE DUSK BAR
With an emphasis on your destination, panoramic views connect you with the
world beyond in The Dusk Bar. This superb open-air sky bar provides plenty of
space for you to enjoy a drink and view the jaw-dropping, panoramic views.
Whether you are enjoying a spritz in South America, a cocktail in the
Caribbean or a night cap in the Mediterranean, the venue’s unobstructed views
give you a new perspective on sunsets at sea.
Location: Deck 10
FITNESS, SPA AND BEAUTY SALON
FITNESS CENTRE
Open daily, you can tone up at the Fitness Centre with a workout, and then
relax with a sauna. The Fitness Centre features a variety of modern equipment.
Aerobics, yoga, Pilates and circuit training classes are offered. Special
classes, private fitness instruction and fitness sessions with the onboard
fitness instructor are also available for an additional charge.
Location: Deck 5
Opening hours: from 6:30 am to 8 pm
OTIVM SPA
At Silversea, we believe life is about enjoying unique moments in which living
well and being well are not mutually exclusive. Our vision of wellbeing is not
about sacrifice, but about savouring the best life has to offer — every single
day. This union of pleasure, mind, body, soul, luxury, and indulgence is what
Otium Spa embodies. Our Otium wellness menu has been designed by our experts
to create signature moments of relaxation and indulgence. Rejuvenate and
repair with one of our luxury treatments or visit us to simply relax and
unwind, share a moment with like-minded travellers or enjoy a quiet immersive
session all to yourself. Redefine the meaning of wellness with us.
To view the complete selection of services and reserve the dates and times you
prefer, visit My Silversea from 180 days and up to 48 hours before your voyage
or onboard the ship, with our spa concierge.
Location: Deck 5 Opening hours: from 8 am to 8 pm. Later appointments until 10
pm are available on request. Reservation is required. Additional charges
apply.
BEAUTY SALON
Our committed and competent team of beauty therapists is here to help keep
your hair, nails, skin, and body healthy and happy. To view the complete
selection of services and reserve the dates and times you prefer, visit My
Silversea from 180 days and up to 48 hours before your voyage or onboard the
ship, with our spa concierge.
Location: Deck 5 Opening hours: from 8 am to 8 pm
ENRICHMENT AND ENTERTAINMENT
Destination specialists, experts from the world of food and wine, celebrities,
artists, guest speakers and renowned authors will travel on selected voyages,
offering culturally immersive experiences from a unique perspective. These
carefully curated events have been designed with our partners to engage,
enlighten and enrich your time onboard.
SHORE EXCURSIONS
Booking direct with Silversea gives you peace of mind. Our local tour
operators are fully insured and have been comprehensively vetted. In the
unlikely event of issues with a Silversea tour, we assume responsibility and
the ship will wait for our delayed shore excursion.
Selected shore excursions (one per guest/day, excluding “days-at-sea”), if
available, will be offered on a complimentary basis. Shore excursions are
bookable on a “first-come-first-served” basis. Shore excursions may require
minimum participation levels to operate, so it recommended to sign up as early
as possible. The deadline for booking Shore excursions on MySilversea is two
days before your departure date.
The Shore Excursions Programme is subject to availability in each port and
your first choice may not be available. The first shore excursion booked in a
single day/port, among the shore excursions bookable and available within the
Programme, will be considered included, while additional excursions will be
charged at full fare. The Shore Excursion Programme does not apply in the
embarking and disembarking port. In case your first choice in a single port is
waitlisted, Silversea recommends you choose an alternative option, which will
be considered confirmed. Should your first choice subsequently become
available, guests will be notified about the status of the waitlisted tour and
have the option to make a final choice in MySilversea. More excursions are
available for purchase at full price.
Silversea reserves the right to cancel any excursions including free shore
excursions. No credit or other compensation will be given if free shore
excursions are unavailable, cancelled or not used. All shore excursions,
including those offered on a complimentary basis, are operated by independent
partners over whom Silversea has no control. All advertised fares, savings,
offers, programmes and itineraries are correct at time of printing, are
subject to availability and may change at any time. Other restrictions may
apply.
You will find a shore excursion booking form in your suite and at the Shore
Concierge desk. Select the shore excursions in which you wish to participate,
then leave the completed and signed form at the Shore Concierge desk before
the booking deadline indicated. Shore Excursion tickets will be delivered to
your suite and your selected excursions will be charge to your shipboard
account. Overland and exclusive excursions must be pre-paid by credit card
through your reservation agents. If still available, they may also be
purchased onboard.
Silversea offers a broad range of activities for guests of all physical
capabilities. However, certain excursions are more appropriate for physically
fit and active guests. All excursions offered are clearly identified with an
activity level to assist you. We also offer a wide variety of Accessible Shore
Excursion worldwide (according to the ports availability and local structure)
designed for guests unable to negotiate motor coach steps or for full-time
wheelchair/scooter users. The vehicle used on this type of shore excursion is
adapted with an access ramp (or lift where available) to accommodate a limited
number of mobility devices. In order to use the ramp and/or lift, guests are
required to be seated on a wheelchair or scooter. For your safety, enjoyment,
and that of your fellow guests, please be sure to select excursions which meet
your physical capability. We therefore encourage you to review the excursion
description carefully including the PLEASE NOTE section, which includes useful
information. Silversea also offers port talks onboard. If you have any
questions or concerns regarding shore excursion suitability, please contact
the Shore Concierge
(shoreconcierge@silversea.com) before
your voyage or visit the Shore Concierge desk for more detailed information
once onboard.
Expert Shore Excursion advisors are available to assist you with your
destination knowledge, personalised planning and coordination of all private
or independent touring suggestions.
This could include area highlights, flightseeing, water sports and more.
To take advantage of this service, requests should be submitted no later than
15 days before sailing and you must have a deposited or fully paid their
outstanding balance.
Strict cancellation policies apply to confirmed, exclusive programmes.
The Shore Concierge team can be contacted by email at
shoreconcierge@silversea.com to arrange
tailor-made tours.
When emailing
shoreconcierge@silversea.com, please
communicate your booking number. There is a service fee of USD 100 per voyage
to secure your arrangements. This fee will be applied to your confirmed
programme in that port.
FINANCIAL MATTERS
CARRYING MONEY
Silversea does not limit the amount of money you may carry during your voyage.
For safety reasons, we recommend you take precautions and do not carry
excessive amounts of cash. Many purchases can be conveniently made using
credit cards or travellers cheques and do not require cash transactions.
Silversea is not responsible for any loss of money.
CURRENCY EXCHANGE
It is a good idea to exchange some money at a bank before leaving home. Most
international airports also offer currency exchange though they often charge
higher fees than banks. We do not provide currency exchange onboard at all.
The only currency the ships carry onboard is U.S. dollars.
A 2% transaction fee will be charged for all cash advances or cash out of U.S.
dollar traveller’s cheques. Cash-outs are limited to USD 200
USD per day/ maximum USD 1,000 per voyage due to limited funds carried
onboard.
MAKING PURCHASES ABROAD
If you plan to make any major purchases abroad, we recommend that you use your
credit card ashore wherever it is accepted. This will often ensure you receive
a better exchange rate than what is offered locally.
YOUR SHIPBOARD ACCOUNT
Upon embarkation, you will be asked to register your VISA®, Master Card® or
American Express® credit card number and expiration date, which must be valid
through the final day of your voyage. All charges for services provided and
products purchased onboard must be settled in cash (U.S. dollars), by U.S.
dollars traveller’s cheques or above listed credit cards at the end of each
voyage segment and before final disembarkation from the ship. Foreign
transaction fees are possible. Authorisation holds may be made on credit card
purchases.
TRAVELLER’S CHEQUES
Traveller’s cheques in U.S. dollars may be used to pay your shipboard account.
ONBOARD SERVICES AND FACILITIES
BOUTIQUE / SHOPPING
The Boutique offers a selection of designer fashions, perfumes and Silversea
logo items. Toiletries and convenience items are also available for purchase.
We welcome you to come in and browse. Shops are closed while in port and on
occasion due to local government regulations. You will find Boutique hours
indicated daily in the Silversea Chronicles. The Boutique will be closed while
in port due to customs regulations.
FUTURE CRUISE SALES
Located at the entrance of the Arts Café, deck 4, our Future Cruise Team is
available to assist you with future itineraries. Book your next voyage during
your stay and enjoy up to 5% onboard savings plus additional savings on
selected voyages. Your travel agent or personal cruise consultant receives
full credit for your booking onboard and you keep your onboard savings. In
addition, here you can learn about the exclusive privileges and benefits of
our Venetian Society, a membership programme for guests who have sailed
previously with Silversea.
TV
In-suite television programming is also available 24 hours a day offering
movie channels and news channels such as CNN, BBC World, Fox News and ESPN.
All TV channels depend on satellite reception and are subject to change. On
your TV you will also find information such as menu previews, onboard
activities and details about our ports of call.
GUEST RELATIONS SERVICES
Each ship offers the services of a Guest Relations Manager who can assist you
with any number of personal needs, reservations, information and other special
requests.
LAUNDRY/ VALET SERVICES
Complete valet services, including laundry, pressing and wet cleaning, are
available and may be arranged through your butler. Customary charges will
apply. A complimentary self-service launderette offers washing machines,
dryers, irons and laundry supplies.
The launderettes are located on decks 6, 7, 8 and 9.
Guests sailing in an Otium, Owner’s, Grand, Master, Signature, Silver, Junior
Grand, Premium Medallion or Medallion suite have complimentary laundry,
pressing and wet cleaning.
MAIL
Postage and mailing services are available onboard depending on the sailing
region.
MEDICAL SERVICES
Each of our ships is equipped with a Medical Centre. Please refer to the Daily
Chronicles for opening hours. When docked, supplementary emergency care may
also be obtained through local medical facilities. Guests may be charged for
medical services and for medications used for their medical treatment. The
Medical Centre is not intended or designed to provide ongoing treatment for
pre-existing conditions or for extended critical care, and Silversea is not
responsible for the diagnosis, treatment or services furnished by shipboard
medical personnel. Guests requiring oxygen for medical reasons are welcome to
bring an oxygen concentrator onboard. Guests wishing to bring their own
portable oxygen tanks must obtain prior written authorisation from Silversea,
as restrictions may apply. (For additional details, see the Passage Contract.)
The Medical Centre is located on deck 3.
SHOE SHINE SERVICE
Complimentary shoe shine service is available to all guests upon request.
RELIGIOUS SERVICES
Unhosted and non-denominational religious services are held onboard ship on
Sundays. During holidays, Catholic and/or Jewish clergy will be onboard
whenever possible.
POLICIES
ITINERARY VARIATIONS
It is our goal to follow our ship’s schedule and itinerary as planned.
However, conditions beyond the control of Silversea, such as weather, may
occasionally make it necessary to alter an itinerary. You will be notified of
any required deviation as soon as possible.
PETS
We are unable to accommodate pets of any kind on any Silversea voyage.
DRONE POLICY
Please note that due to the varied port authority laws concerning drone usage,
and in the interest of passenger safety and ship security, Silversea prohibits
the use of all aerial drones.
SAFETY PRECAUTIONS AND PROCEDURES
It is mandatory that all guests participate in a safety drill, which is
normally scheduled to take place before departure from the port of
embarkation. Please note that emergency information is posted in your suite.
SMOKING
With Silversea, the comfort, enjoyment and safety of all guests is paramount.
To ensure a pleasant and safe environment, smoking is prohibited in most
public areas, guest suites and suite balconies. However, cigarette,
e-cigarette, cigar, pipe and vaporiser smoking is permitted in the
Connoisseur’s Corner both indoors and outdoors.
In addition, cigarette, e-cigarette and vaporiser smoking is permitted in
specifically designated outside areas and tables at the port side on Dusk Bar
onboard Silver Nova.
Silversea kindly requests that all guests observe the non-smoking areas.
VISITORS ONBOARD
If you would like to make arrangements for visitors to board the vessel,
please have your travel agent contact Silversea Special Services. Requests
should be made in writing no later than 14 days before departure. Silversea
may limit the number of visitors permitted onboard or not allow visitors in
certain destinations.
VALUABLES
Your suite is equipped with a personal safe, located inside your walk-in
wardrobe. Please take great care with your money, jewellery, cameras,
binoculars, documents and any other articles that you retain in your personal
control or keep in your suite, as Silversea is not responsible for damage to,
or loss of, these items.
Back home again
CUSTOMS AND DUTY FREE PURCHASES
On your return flight home, the airline will provide you with a Customs
Declaration Form. If you plan to make numerous purchases abroad, please keep
all sales receipts handy in your carry-on bag to help you complete this form.
U.S. customs will permit each traveler to return to the United States with no
more than USD 800 worth of merchandise purchased abroad without paying duty.
You will be charged a 10% duty for the next USD 1,000 worth of purchases, and
on purchased items that total more than USD 1,400, you will be assessed an
additional rate based on the retail value from the country of origin. Limits
on tobacco and liquor are as follows: 100 cigars or 200 cigarettes and one
litre of wine, beer or liquor.
DISEMBARKATION
Disembarkation instructions will be provided onboard towards the end of your
voyage.
Disembarkation begins shortly after clearance by local customs (usually two
hours after the ship’s arrival). On disembarkation day, you should plan on
vacating your suites by 8:30 am and disembark the ship before 10 am at the
latest.
References
- Experience All-Inclusive Ultra-Luxury Cruises | Silversea
- U.S. Customs and Border Protection | U.S. Customs and Border Protection
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