VEGOGOA Mercury Vegogo E-Scooter User Manual

: May 15, 2024
: VEGOGOA

Table of Contents

VEGOGOA Mercury Vegogo E-Scooter
Product Usage Instructions
FAQ
Safety Instructions
Packing List
Product Function Diagram
Control Panel/Dashboard
Assembling Your E-Scooter
First Ride
Learning to Ride
Security Tips
Folding and Carrying
Specifications
Maintenance
Read User Manual Online (PDF format)
Download This Manual (PDF format)

VEGOGOA Mercury Vegogo E-Scooter

VEGOGOA-Mercury-Vegogo-E-Scooter-PRODUCT

Specifications

Product: VEGOGO E-SCOOTER
Manufacturer: AEONLABS, INC.
Recommended Age: 14-60 years old
Maximum Weight Capacity: 120kg

Product Usage Instructions

Safety Instructions:

The VEGOGO E-SCOOTER is a recreational device that can also be used for transportation. It is important to follow these safety instructions to minimize risks:

Always wear a properly fitting helmet, long-sleeved shirt, long pants, and athletic shoes.
Avoid riding in areas with obstacles or potential hazards such as children, pedestrians, pets, vehicles, or bicycles.
Respect pedestrians’ rights and property, pass on the left whenever possible, and slow down when approaching pedestrians.
Check the scooter for loose fasteners and damaged components before each ride.
Scan the surroundings for obstacles and low traction surfaces.

Riding Guidelines:

When riding the VEGOGO E-SCOOTER, follow these guidelines for a safe experience:

Avoid riding at unsafe speeds and never ride on roads with motor vehicles.
If you are a new rider, ensure you have read the manual and watched the riding guide video before riding alone.
Assist new riders until they are comfortable with the scooter’s operation and ensure they wear protective gear.
Obey local traffic laws and regulations.

Maintenance:

Regular maintenance is essential for the proper functioning of your scooter. Follow these maintenance tips:

Check for abnormal sounds or signals; stop riding if any issues arise.
Contact after-sales service for assistance at contact@vegogostore.com.

FAQ

Who should not ride the scooter?

People who do not fall within the recommended age range of 14-60 years old, or exceed the maximum weight limit of 120kg, should not ride the scooter.

Safety Instructions

The electric scooter is a recreational device rather than a transporter. But once you ride it into a public community, it will also act as a transporter. Like any riding product, an electric scooter can and is intended to move and it is therefore, of course, possible to get into dangerous situations.
Please understand that you can reduce the risks by following all the instructions and warnings in this manual, but you cannot eliminate all the risks.
Remember that whenever you ride the scooter you risk injury or death from loss of control, collisions, and falls. The scooter is intended for use on flat pavement or level ground without bumps and obstacles. Be alert and slow down when entering unfamiliar areas.
Always wear a helmet when riding. Use an approved bicycle or scooter helmet that fits properly with the chin strap in place, and provides protection for the back of your head. A long-sleeved shirt, long pants, and athletic shoes are recommended. Never ride in high heels sandals, high-heeled shoes or barefooted. Long hair or bangs that can affect vision should be tied up to avoid accidents caused by hair-blocking vision.
Do not attempt your first ride in any area where you might encounter children, pedestrians, pets, vehicles, bicycles, or other obstacles and potential hazards.
Respect the rights and property of others. Pass on the left whenever possible. When approaching a pedestrian from the front, stay to the right and slow down. Be careful to avoid pedestrians, especially the old, children, the disabled, and pregnant women. When approaching from behind, announce yourself and slow down to walking speed when passing. Please obey local traffic laws and regulations if a situation is different.
In places without laws comply with the safety guidelines outlined in this manual. AEONLABS, INC. will not be responsible for any property damage, personal injury/death, accidents or legal disputes caused by violations of the safety instructions.
Do not allow anyone to ride your scooter on his/her own unless they have carefully read this manual and followed the riding guide video. The safety of new riders is your responsibility. Assist new riders until they are comfortable with the basic operation of the scooter. Make sure each new rider wears a helmet and other protective gear.
Before each ride check for loose fasteners and damaged components. If the scooter makes abnormal sounds or signals an alarm, immediately stop riding. Contact after-sales service email contact@vegogostore.com.
Be alert! Scan both far ahead and in front of your scooter – your eyes are your best tool for safely avoiding obstacles and low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice).
To reduce the risk of injury, you must read and follow all “CAUTION” and “WARNING” notices in this manual. Do not ride at an unsafe speed. Under no circumstance should you ride on roads with motor vehicles. The manufacturer recommends riders aged between 14-60 years old and weigh less than 120kg. People who should not ride the scooter include:
a. Anyone under the influence of alcohol or drugs.
b. Anyone who suffers from a disease that puts them at risk if they engage in strenuous physical activity.
c. Persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning the use of the appliance in a safe way and understanding the hazards involved.
d. Anyone who has problems with balance or with motor skills that would interfere with their ability to maintain balance.
e. Anyone who is severely overweight (see specifications).
f. Pregnant women.
g. Riders under the age of 14 years old should ride under adult supervision.
Comply with local laws and regulations when riding this product. Do not ride where prohibited by local laws.
To ride safely, you must be able to clearly see what is in front of you and you must be clearly visible to others.
Do not ride your scooter in wet or icy weather, or on roads that are wet, muddy, icy, or that are slippery for any reason. Do not ride over obstacles such as sand, loose gravel or sticks. Wet, slick, bumpy, uneven or rough surfaces may impair traction and contribute to a loss of balance or traction and could cause a fall.
Do not ride at night when visibility is limited.
Sudden acceleration or deceleration could lead to wheel slip, collision or falls.
Do not ride faster than the speed limit.
Do not attempt to charge your scooter if it, the charger or the power outlet is wet.
Only use the VEGOGO-supplied charger. Use only with FY-4202000 supply unit. Do not use a charger from any other different product models.
Use only VEGOGO-approved parts and accessories. Do not modify your scooter. Modifications to your scooter could interfere with the operation of the scooter, could result in serious injury and/or damage, and could void the limited warranty.
Children should not use scooters or play with scooter parts. Cleaning and maintenance shall not be done by children without supervision. The vehicle vibration will cause the driver’s body vibration while riding.
Please park on flat pavement, such as on a slope, the scooter kickstand must be facing downhill to prevent capsizing. Please check whether the scooter is parked stably to prevent it overturned.
Perform regular inspections of equipment and conduct regular cleaning on your scooter for a better ride experience.
This scooter contains batteries that are not replaceable.
Use any battery charger other than the original.
Detachable supply unit.
Any load attached to the handlebar will affect the stability of the vehicle.
Braking distances may be extended in wet weather.
LPA and LWA: Do not exceed 70dB(A).
In any case, anticipate your trajectory and your speed while respecting the code of the road, the code of the sidewalk and the most vulnerable.

Packing List

User Materials

Accessories

Please carefully check whether the items in the packing box are complete and intact. If there is any part missing or damaged, please contact your point of purchase or email to manufacturer. Please retain the box and packaging materials at least 15 days in case you need to ship your E-Scooter in the future.

Product Function Diagram

$VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $4$$

Control Panel/Dashboard

$VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $5$$ $VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $6$$

Assembling Your E-Scooter

Open the package, take out the inner tray and scooter.
Unfold the stem and fasten the folding wrench. Make sure the unlocking key springs up normally after fastening. Be sure to buckle up properly.
Place the brake lever on the handlebar, and tighten it firmly with hex wrench to be sure it won’t loosen. (Note: Use the M5 wrench to re-tight the folding part’s nuts in case it’s loosen after long use)
Install the handles on the stem and firmly tighten it according to the correct position and direction marked on the label.

To avoid personal injury, please follow the instructions shown in the diagram for assembly operation and inspection. Children are not allowed to involve in assembly operations

Charging $VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $11$$

Warning

Do not charge if the charge port or power cord is wet.
Use only with the original changer, do not use battery packs of other models or brands.
Do not charge or stop using the battery immediately if it is damaged or flooded.
Please close charge port cover tightly when not in use or after charging.
Never charge indoors.

First Ride

There are safety risks when learning to ride the scooter. For your safety, your new scooter is not activated and will beep occasionally after Power ON. Until activated, the scooter maintains a riding speed at 5km/hand is not allowed to switch the ride modes.

$VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $12$$

Learning to Ride

Wear an approved helmet, elbow pads, knee pads and other protective gear to minimize any possible injury

Check the power level indicator after powering on. Charge the scooter if the battery level is low.
Stand on the footrest with one foot and push off with another foot to start gliding. $VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $13$$
Stand on the footrest with both feet, press the throttle on the right hand.
Note: For your safety, the motor will not engage until the scooter reaches 3 km/h.
Slowdown by releasing the throttle and hold the braking lever lightly (Do not brake suddenly and watch out for the road conditions!).
When the car stops or slides slowly, put down one foot and get off. $VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $14$$

When hard braking, you risk serious injury due to loss of traction and falls. Maintain a moderate speed and look out for potential hazards.

Security Tips

Failure to follow these instructions could lead to serious injury.

$VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $15$$ $VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $16$$

Folding and Carrying

Folding

Power off the scooter, hold the stem, press the locking button and pull the lever, bend the handlebar stem towards the footrest
Hold the stem and pull the folding ring, attach the hook to the locking clip on the side of the mudguard $VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $17$$

Carrying

Carry the scooter by holding the handlebar stem. Watch out for bumps! $VEGOGOA-Mercury-Vegogo-E-Scooter-FIG $18$$

Specifications

Index	Items	Value

Basic specs

Rider

| Max. payload| 264.6lbs (120kg)
Recommended age| 14-60

Machine parameters

-20℃ ~ +50℃

IP rating| IP55
Charging time| Approx.4.5h/8.5h

Battery

| Rating Voltage| 36.5V
---|---|---
Max. Voltage| 42V
Ambient temperature| 0℃ ~+40℃
Nominal capacity| 270Wh/438Wh
Battery management system| Overheat;Short circuit; Overcurrent; Overcharge protection
Motor| Rating power| 350Wh/400Wh

Charger

| Input voltage| AC100-240V 50/60HZ
Output voltage| DC42V
Output current| 2A

Tyre

| Front| 10-inch, Air-ﬁlled low rolling resistance tire
Rear| 10-inch, Air-ﬁlled tire/10 inches, PU-ﬁlled solid tire

Others

Typical Range: tested while riding under full power, 165.3 lbs (75kg) load, 25℃, 10mph(15km/h) on average on pavement.
Max slope measured under the following conditions: 165.3 lbs(75.0kg) load with 80% battery, riding 10 meters at a speed of 9 mph (15km/h) from the
bottom slope to the top at a speed greater than 4 mph (6km/h).

Maintenance

Cleaning

Wipe the body of the scooter with a damp cloth. If stains persist, apply some toothpaste, brush with a toothbrush, and then wipe with a damp cloth.

NOTE

When cleaning the scooter, make sure that it is turned off, that the charging cable is disconnected, and the rubber cap is closed, as a water leak may cause damage to electronic components.
Do not clean the scooter with alcohol, petrol, kerosene or other corrosive and volatile chemical solvents, to avoid serious damage.
Do not wash the scooter with jets of high-pressure water.

Charging precautions:

Do not charge the scooter in a wet environment.
The best ambient temperature for charging is 0° C~40° C.
Keep out of reach of children and animals, and keep away from flammable materials while charging.
Do not store the scooter in environments with a temperature ranging from -20 ° C to 50° C. Do not put the battery pack into the fire. Doing so may cause fire, heat generation, leakage or bursting.
After each use, fully recharge the battery to extend its useful life. Completely draining the battery may permanently damage the battery.
Do not charge or use the battery if it smells, overheats or leaks.
Do not open the battery pack or insert anything into the charging port as it contains hazardous substances.
Please only use the original battery and adapter for your scooter.
Always comply with local environmental protection laws about battery recycling

Storage

When the scooter is not in use, store it in a cool, dry place. Do not store it outdoors for extended periods of time

NOTE

Excessive sunlight, overheating, and excessive cold accelerate tyre aging and jeopardize the life of both the scooter and the battery.

WARNING

Only use original batteries, as other models or brands may pose a safety risk.
Please do not exceed the specified temperature for battery storage or charging. (see specifications)
Do not touch the battery contacts. Do not dismantle or puncture the outer casing. Avoid contact between metal objects and battery terminals to prevent short circuits, physical harm or death.
Do not throw the battery into a fire as this could damage it, cause overheating or even a fire.
Do not charge or stop using the battery if it is damaged or flooded.
Do not attempt to remove the battery as you may damage the scooter.
Do not attempt to disassemble the battery to prevent fire hazards. Users are now not allowed to repair spare parts and components that come with the scooter.
Do not ride when the ambient temperature is higher than the operating temperature of the scooter (see Specifications) because low/high temperatures will limit the maximum power/torque. Doing so could cause personal injury or property damage due to slips or falls.
Improper disposal of used batteries seriously pollutes the environment. Follow local regulations regarding battery disposal. Follow battery disposal regulations to protect the environment.

Typically, a fully charged battery should retain power for 120-180 days. A low-power battery should retain power for 30–60 days. Remember to recharge it every 90 days to protect it from any damage. Electronics inside the battery record the charge-discharge condition of the battery, damage caused by over- charging or under-charging will not be covered by the limited warranty. A well-maintained battery can perform well even after many miles of riding. When used at room temperature 25 ° C, the battery range and performance is at its best; whereas using it at low temperatures can decrease range and performance. Battery range will recover when temperature rises

Before Your Ride

Read the product instructions carefully and do not attempt to ride the scooter if you cannot follow the instructions completely.
Please do not allow others to use your scooter without carefully reading this instruction or knowing how to use this product and safety precautions.
All parts of the scooter must be properly installed in accordance with the instructions. Improper installation may result in the risk of loss of control, collision or fall. Before installation or maintenance, please power the scooter off, and install the components with proper strength. Too loose or too tight installation may cause damage or failure of the products.
Please purchase insurance in time after purchasing the product to minimize the risk.
Before each ride, please check all vehicle components are in place and securely fastened, the performance of wheels, the battery level, running condition, etc., to ensure any parts including the handlebar, stem, tyres, brakes, and screws are not loose or damaged, and the vehicle is in good condition for riding. If you’ve noticed anything unusual, please stop using it immediately and contact after-sales service for technical support.
You are obligated to be aware of all laws, regulations and policies of scooter riding in your area and to strictly comply with the applicable laws, regulations and policies.

Safety Alerts & Error Messages

When your scooter encounters any failure, the dashboard will display the relevant fault code as shown. If the following solutions still fail to solve the problem, please ask the after-sales service for help.

Code

|

Error

|

Solution

|

Components

---|---|---|---
01| Controller error| Controller error, please restart the vehicle or contact after-sales service for replacement.| Controller

02

| Hall error| Motor error, contact after-sales service for motor replacement.| Motor

03

| Battery error| Battery error, contact after-sales service for battery replacement.| Battery