LS-PRO-120VAC-WIFI Level Sense Pro User Manual

2.4GHz, 802.11 b/g/n
USER MANUAL

www.Level-Sense.com

About Level Sense Pro

Level Sense Pro is a Wi-Fi based residential environmental monitor designed specifically for the home owner who wants to keep a watchful eye on their property at all times. Level Sense Pro monitors five critical elements of the home as alarm inputs— sustained power loss, sump pit high water level, water leak(s), temperature and humidity levels.
Each of the five alarm inputs can be configured individually as alarm triggers based on their state or level. There are three alarm outputs of the Level Sense Pro; email/SMS (text message), audible siren and alarm relay contacts. Additional detail of the alarm outputs can be found in the alarm outputs section of the manual.
Please read the User Manual carefully before using the Level Sense Pro.
1.1 Device Specifications
Operating Temperature: 32-110 F° (0-45 C°)
Temperature Accuracy: 1°F (0.5°C)
Operating Humidity: 0-95% RH, non-condensing
Humidity Accuracy: +3%
Wi-Fi Network: 2.4Ghz Only, 802.11b/g/n
Input Power: 12VDC 700mA
Battery: 3.7V Lithium lon Polymer 1100mAH Read Battery Warning
Siren: 100db
Duty: Indoor Only
Antenna: Internally integrated
Sensor Inputs: 2x Dry contact
Relay Contact:
1 Amp Max
Dimensions: 5x6x1.25″
Weight: 2lbs
Contains FCC ID: 2AC7Z-ESP8266EX
1.2 Requirements
120 VAC Power outlet
2.4 Ghz Wi-Fi internet within range of Level Sense
Wi-Fi device with web browsing
Screw Driver, flat head #3 or #4 ‘n

13 IntheBox

14 StatusLEDs
The status LEDs on the Level Sense Pro provide a visual indication of the control state. The below table is a system status guide. If the four lights have a pattern not shown it is a claim code, and you should reference section 5.2.

Color / LED|   Power| Cloud

| Calibrate| Alarm

No Alarms
Present

---|---|---|---|---
Blue Present| Incoming AC Power

| Connected to Wi-Fi| Calibrated/ No
Alarm Present*
Yellow| | Pulsing: Connecting to Wi-Fi Solid: WPS Mode| Learning Calibration|
Red| Incoming ACPower Absent| Loss of Wi-Fi, Wrong Credentials
Entered| Water Depth Sensor over
100%| Active Alarm(s)
White| | Hotspot Mode| |
Purple**| | Firmware Upgrade/ Server Maintenance| |

*Once the depth sensor is calibrated, the Calibrate LED will change from YELLOW to BLUE. If the depth sensor reading does not exceed 100%, the Calibrate LED will remain BLUE.
**If the Depth Sensor reading goes above 100%, the Calibrate LED will change from BLUE for more information on this sensor to RED. Continue to section 2.

15 Wiring Panel

The sensors connect to the removable green terminal block at the bottom of the unit.
Wiring of sensors (level, leak and float switch) have no polarity.
To connect sensors, turn the terminal screw counterclockwise to open the wiring clamp. Insert wire into the clamp and turn terminal screw clockwise to close clamp on wire.Ensure the jaw closes on the conductor and not — the insulation of the wire.
Tighten until wire is firmly secured.

Installation

Level Sense Pro is designed for indoor installation only. The ideal mounting location is in the utility room within a few feet of the sump pump pit. Consideration should be taken to keep within range of the homes Wi-Fi router. Wi-Fi range varies based on the router and environmental conditions. We recommend range testing before installation. If the device is out of range, consider a Wi-Fi range extender. The Level Sense Pro can be mounted in two different ways, choose from the following options.
21 Installation Warning
Working around water and electricity is inherently dangerous. Disconnect all electrical circuit breakers near the sump pump and installation area before beginning work. If you are unfamiliar or uncomfortable please contact a licensed electrician to perform the installation.
2.2 Mounting to Pump Discharge Pipe
For most customers, mounting to the discharge pipe of the sump pump, or other nearby PVC pipe, is the simplest installation location. First, install the two self-adhesive mounting squares to the back of the device as shown below. Then, feed a zip tie through the mounting square opening and around the pipe and zip tight. Repeat for the second mounting square. Install the device approximately 1-6 feet above the floor.

TIP: For larger diameter pipes, connect a second zip tie in series to extend the length of the zip tie.
2.3 Mounting to the Wall
The back side of the Level Sense Pro accepts two #6 screws. The screws are spaced at 3.375” and are mounted horizontally. Install the device approximately 3-6 feet above the floor.

HAVE A QUESTION?
Send us an email: : CustomerService@SumpAlarm.Com or submit a request through our webpage: http://www.level- sense.com/pages/support
Contact support
CustomerService@SumpAlarm.Com
or Phone: 314-787-8059

2.4 Instdlling Level Sensor (Optional Accessory)
The Level sensor is used to help determine pump cycle frequency. This sensor is not required and only provides an approximation of water level following the calibration process. This is useful if you are unsure how often your pump runs. It is important to note that this sensor is not used to generate alarms. The Float Switch is used to trigger high level alarms.
The level sensor is installed vertically on the PVC discharge pipe of the sump pump. The sensor wire attaches to the PVC pipe with zip ties. Place the sealed end of the sensor wire as far down the pipe as possible. The closer the sealed of the wire is to the bottom of the pipe, the more resolution of water level you will see.
Care must be taken to secure the sensor wire to the discharge pipe to avoid it being sucked into the pump. Don’t allow the sensor wire to meet the power cable of the sump pump or metal piping as this can skew the reading. Do not modify the level sensor wire length.
The calibration process requires 5 pump cycles. If you find that the water level readings after calibration are not correct, or accurate, you can either use the “Grow/Shrink” functions in the view charts section of the website to fine tune the water level graph to match the sump levels, or you can re- calibrate the sensor by clicking the “Re-Initiate Depth Calibration” button.

25 InstallingFloat Sensor
The float sensor mounts above the normal pump water line and detects when the water level has reached a point above normal operating range.
The float sensor installs on the sump pump discharge pipe. Using the provided plastic float bracket and two zip ties, securely mount the float to the discharge pipe. The sliding float portion of the sensor should face down. Mount the float approximately six (6) inches above the sump pump normal water line. This level can usually be found by looking at the side walls of the pit to visually see the high water mark roughly level with the top of the pump. The wires from the float sensor connect to the far right two terminals on the Level Sense Pro. The wires do not have polarity, and cannot be wired backwards. Do not increase wire length beyond the length provided. *The depth sensor only works in clear water.

2.6 Installing Leak Sensor (Optional Accessory)
The leak sensor monitors for pooling water on a flat surface, this sensor does not need to be installed if this type of monitoring is not required.
The leak sensor can be mounted near the sump pit or other area where water would pool in the event of a leak. Typical locations are near a water heater or HVAC system which could leak during a malfunction. The sensor needs to be placed flat on the floor with the metal sensing elements down. The sensor must be submerged in a minimum pool of water 1/8” in depth before activating. The wires do not have polarity, and cannot be wired backwards. Do not increase wire length of the leak sensor beyond the length provided.

Powering On

After mounting the Level Sense Pro control unit and successful installation of sensors we can now power up the control unit. First, connect the DC jack of the power supply to the Level Sense Pro control. Second, connect the AC wall adapter to a standard 120VAC power outlet. Use only the supplied power adapter.

Upon power up, the cloud LED indicator will begin to pulse white.

Level Sense Account Creation:

The next step is to create your Level Sense account. This can be done with either a computer, or a smartphone/tablet.
If you prefer video instructions over written, please scan the QR code.

https://www.youtube.com/watch?v=00l3MCzg-jI

4.1 AccountCreationona Tablet/ Smartphone

• On your smartphone proceed to either the iOS app store, or the Android Play store
• Type into the search bar “Level Sense”, and download the application

• Nextclick on the register button and enter in your personal information into the register page, and lastly click the create button. Congratulations, your Level Sense account has been created.  The Username and Password thatare used for your account are the same for both the mobile application and the website.

4.2 Account Creation on a Computer

• Begin by opening an internet browserlike Google Chrome or Safari.
• In the address bar type in: Level-Sense.com
•  Click on the text labeled “Account”
• Next enter in your first name, last name, email  address and password. Click the submit button and your Level Sense account has been successfully created.

Connect to Wi-Fi

The Level Sense Pro is immediately ready to join your 2.4 Ghz Wi-Fi network after power up. When the Level Sense Pro has no configured Wi-Fi, the cloud LED will pulse white.
There are two methods of connecting to a home network depending on your Wi-Fi router. The preferred method is using a process called WPS or Wi-Fi Protected Setup. The second method turns the Level Sense Pro into a hotspot which you temporarily join with
a smart device to configure Wi-Fi credentials.
There are a series of articles on more advanced troubleshooting for WiFi Connections on the Level Sense website at: https://www.Level- Sense.Com/TroubleShooting

Password requirements for your local 2.4GHz Wi-Fi network: SSID (local network name) and password are case sensitive The Wi-Fi password may be no more than 48 characters in length
The following characters are supported in the Wi-Fi password: “#SH& ()*+,-./1;<=>2@[\]”_”{]|}~
THIS APPLIES TO CONNECTING WITH WPS OR CONNECTING WITH HOTSPOT!
5.0A Connect with WPS
To connect to Wi-Fi with WPS, first check to see your Wi-Fi router has a button labeled “WPS.” (Generally denoted with the graphic above.) If your router does not, proceed to connecting with hotspot mode. Some routers require WPS to be enabled, or direct it to a particular channel (i.e. 2.4 GHz or 5 GHz). Temporarily move the Level Sense Pro control unit into close proximity of the Wi-Fi router. The Level Sense Pro will operate on battery backup to complete thisstep if allowed to charge for 30 minutes prior. Once the  two devices are near each other, press the WPS button on your router first. Within 15 seconds, double click the USER button on the Level Sense Pro. The Cloud LED will turn from pulsing white to solid yellow. The WPS process can take up to three minutes. Upon successful connection, all four LEDs will illuminate and pulse. Please note the colors from left to right as they are used later in the claim process, section 5.2. You have successfully connected to your home Wi- Fi, please move on to Product Registration.

TIP: Ifthe Cloud LED turns red following a WPS attempt, press the RESET button to restart the device. If the Cloud LED returns to red afterrestarting, check your router settings to see if WPS is enabled. Alternatively, try connecting with hotspot mode.
S5.0B Hotspot Method
To connect your Level Sense Pro to your Wi-Fi network via the hotspot mode, you will need a Wi-Fi enabled device like a smartphone or laptop. The Cloud LED of the Level Sense should be white which indicates the device is broadcasting a Wi-Fi hotspot. Use your Wi-Fi device (phone, tablet, or computer) to connect to the Level Sense network (the last four digits of the Level Sense network is the last 4 digits of the device’s MAC address). Your phone may indicate that this network has no internet connection. This is normal.
Once connected to the Level Sense network, a Wi-Fi configuration page will automatically appear. If this page does not appear automatically, then open a web browser and enter the device’s IP address into the address bar: 192.168.4.1
On the webpage, you will select the bubble of YOUR HOME 2.4 Ghz Wi-Fi network. Next you will enter the PASSWORD of YOUR HOME network. Note that this field is case sensitive.

NOTE: If all four LEDs do not illuminate, and the Cloud LED turns red, the SSID or password is entered incorrectly. Refer to Password Reset, section 10.0, of the manual.
5.0 B Hotspot Method Continued
Once complete, you can enter your Level Sense account email address into the email address field (If you do this, the device will automatically link to your account, and you will NOT be presented with a claim code). Lastly, press the submit button.
The webpage then instructs you to click the RESET button on the Level Sense Pro. After restarting, the Cloud LED will pulse yellow until it connects to your Wi-Fi. Upon successful connection the device will either…

1. Present a claim code (all four LEDS on the device will blink in unison (Proceed to Section 5.0C)
2. he Cloud LED will change to pulsing blue, followed by blue on the other 3 LEDs (Proceed to Section 5.1). This indicates that the device has been successfully linked to your account, and no claim code is needed.
3. The Cloud LED changes to red (No local internet connection). This can be caused by an incorrect password for the Wi-Fi network, or the network is out of range. If this happens, press the RESET button to try again. If it does not connect on subsequent attempts, please reference Section 10 for instructions on how to perform a password reset.

5.0 C Claim Device
If you typed in your E-Mail address on the Wi-Fi configuration page (as seen in the previous Section), then your device will be claimed automatically, and it will be in your account upon login in the portal (if you do not see the device, refresh your screen). If you did not enter your E-Mail address on the Wi-Fi configuration page, it will be necessary to claim the device. Once the Level Sense is connected to your wireless network, the Level Sense Pro will flash all four LEDs in unison. This is a claim code. After logging into the portal via the website or the mobile application click on the“Claim” button. Follow the directions on screen and enter the unique claim code.

5.1 Configure Device Name
By default, the Level Sense Pro is named “New Sensor” in the Portal. The device name can be modified and is useful if you have multiple devices in your Portal.
5.2 Update Frequency
Set the update frequency between two minutes (default) and five minutes. Configuring for less frequent updates consumes less Wi-Fi data.
5.3 Offline Threshold
The offline threshold is how long our system will wait after it loses connection with your device to send out an alert. The lower the number of minutes is, the more notifications you will receive. We recommend a minimum of 10 minutes (or 5 times the Update Frequency).

Alarm Inputs

By default, all sensor inputs are enabled. Disable sensor inputs to suit your application. Sensors can be re-enabled at a later point.

6.1 Temperature and Humidity Alarm
Configure a safe temperature and humidity range by setting minimum and maximum safe levels. Alarms will occur when levels are outside of these bounds.
6.2 PowerLoss Alarm
An alarm will occur after 60 seconds of power failure. If Wi-Fi connection is lost due to widespread power failure or lost Wi-Fi, an alarm message cannot be sent. However, Portal will send a device offline message after the device misses multiple consecutive check-ins. Using default settings, a device offline message is issued within 6-8 minutes of going offline. Device offline reminders are sent after 24 hours, 3 days, and 7 days of continued failed check-ins.
6.3 Float Switch Alarm
The float switch will alarm when water lifts the sensor float bobber for more than 10 seconds.
6.4 LeakSensor Alarm
The leak sensor will alarm when the sensor is in a minimum water pool of 1/8” ” for more than 10 seconds.

Alarm Outputs

Alarm outputs are set up based on each sensor input. By default, all sensors have all alarm outputs enabled. If the sensor input is enabled, it can have alarm outputs. You can disable inputs and outputs to suit your application and to match your installation configuration. The Alarm LED will turn red when there is an alarm and blue when there are no alarms.

7.1 Audible Alarm (Siren)
Enable the audible alarm for an audible warning. The audible alarm can be temporarily silenced by pressing the USER button.
7.2 Message Alarm (Text/Email)
In the portal click on CONTACTS. Enable the message alarm to receive alerts to your smart device via SMS and/or email. Use the test function within Portal to confirm each recipient. If using email and you do not receive the message, check your spam folder. You might need to configure spam settings to allow e-mails from alarm@level-sense.com.
7.3 Relay Alarm
Enable the relay alarm to have the dry contact relay change states on alarm event. The relay is a latching type and will maintain its state even when the power fails and after the battery has drained. The alarm relay is useful when connecting the Level Sense Pro into a home security system. Both NO and NC contacts are available for increased wiring applications.
7.4 Silencing an Alarm on the Device
Alarms can be temporarily disabled by pressing the USER button on the Level Sense Pro control. This is particularly useful to silence the audible alarm once you are aware of the alarm. This will disable the alarm until it has been cleared and then reoccurs. As an  example, if you silence a temperature alarm, it will not alarm again until temperature goes back into the non-alarm range, and then  returnsinto alarm range. If multiple alarms are disabled, all alarm inputs must be cleared before it will alarm a again.

Device and Alarm Testing

The Level Sense Pro and sensors should be tested monthly to ensure proper operation.
81 Humidity and Temperature Testing
Testing for temperature and humidity sensors is done by comparing current levels in Portal with a calibrated reference. Readings of +/-3% are expected.
8.2 Float Switch Testing
Test the float switch by holding the float up, simulating high water, and waiting 60 seconds for an alarm. Release the float after testing.
8.3 Ledk Sensor Testing
Test the leak sensor by dipping both metal tabs of the sensor into a cup of water and waiting 60 seconds for an alarm. Do not submerge the plastic housing of the sensor. Dry the metal tabs and replace the sensor after testing.
8.4 Power Loss Detection Testing
Test power loss detection by removing the power adapter from the wall and waiting for alarm. Reconnect the power adapter after testing.
8.5 Battery Condition Testing
Remove the power adapter from the wall and allow the device to run for three hours on the internal battery pack. If the device turns off before three hours replace the battery. Dispose battery according to local rules and regulations.

Maintenance

Level Sense Pro and sensors require the following monthly maintenance steps. Wipe the control off with a damp cloth.
Inspect the leak sensor contacts for corrosion and clean or replace if necessary. Check the float sensor can travel freely.
Check the level sensor has not come loose from the PVC pipe.
Check for fraying wire, loose connections or other general wear and replace if necessary.

Password Reset

To clear the Wi-Fi credentials from the Level Sense Pro, complete the following password reset steps:

• Press and hold the USER button until all four LEDs turn solid red. (If after 10 seconds they have not turned red, release the button for a few seconds and try again. It can take several attempts to get into password reset mode.)
•  Once all four LEDs turn red, click the USER button until two LEDs have turned off and two remain lit, usually this requires two button clicks.
• Wait until the two red lights go out ten seconds and press the RESET button. The password reset is complete.Ared cloud LED following hotspot mode setup typically means an  incorrect SSID or password. Remember, these fields are case ensitive. Use password reset to return the device to hotspot
  mode and repeat the hotspot setup steps.

Battery Warning

Level Sense Pro contains a Lithium lon Polymer battery which can be volatile. Damaged or misused batteries can result in fire, personal injury and damage to property. Please handle the device carefully, never drop or subject the device to harsh movements orenvironments. If the product is damaged in shipping, please quarantine the device and contact us immediately. If you suspect you have adamaged battery, place it in a safe open space and observe the battery for approximately 15 minutes. A battery may swell or even possibly catch fire after a short time.
By using the Level Sense Pro, the buyer assumes all risks associated Lithium lon Polymer batteries. If you do not agree with these conditions, return the device immediately before use.
Replace the battery after 300-500 full or partial discharges or three years, whichever occurs sooner. Only use batteries from Level Sense.

Service Disclaimer

Level Sense includes a minimum cloud monitoring service (“Portal”) period of one year from the date of manufacture. Continued service may be offered monthly or annually for a fee or gratis. Level Sense reserves the right to alter, amend or change information,
services and pricing at any time. Level Sense also reserves a the right to modify or discontinue services at any time after the first year.

Warranty

2 YEAR LIMITED WARRANTY
PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT.
THIS LIMITED WARRANTY CONTAINS THE STANDARD TERMS AND CONDITIONS (“TOC”) OF LEVEL SENSE.
WHERE PERMITTED BYTHE APPLICABLE LAW, BY KEEPING YOUR LEVEL SENSE PRODUCT BEYOND THIRTY (30) DAYSAFTER THE DATE OF DELIVERY,
YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS LIMITED WARRANTY.
IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION AND/OR USE OF THE PRODUCT CONSTITUTES FULLACCEPTANCE OF THETERMS AND CONDITIONS OF THIS LIMITED WARRANTY (HEREINAFTER REFERREDTO AS “LIMITED WARRANTY OR WARRANTY”). IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS WARRANTY, INCLUDING ANY LIMITATIONS OF WARRANTY, INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY, THEN YOU SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT TOTHE SELLER FOR A REFUND OF THE PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS TO THE APPLICABILITY OF YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF THETERMS AND CONDITIONS HEREIN AND AS TO THE APPLICABILITY OF ANY LIMITATION OF WARRANTY, INDEMNIFICATION TERMS OR LIMITATIONS OF LIABILITY.

1. WARRANTOR: IN THIS WARRANTY, WARRANTOR SHALL MEAN “DEALER, DISTRIBUTOR, AND/OR MANUFACTURER.”

2. ELEMENTS OF WARRANTY: THIS PRODUCT IS WARRANTED TO BE FREE FROM DEFECTS IN MATE IALS AND CRAFTSMANSHIP WITH ONLY THE LIMITATIONS AND EXCLUSIONS SET OUT BELOW.

3. WARRANTY AND REMEDY: TWO-YEARWARRANTY — IN THE EVENT THAT THE PRODUCT DOES NOT CONFORM TO THIS WARRANTY ATANY TIME DURING THE TIME OF TWO YEARS FROM ORIGINAL PURCHASE, WARRANTOR WILL REPAIR THE DEFECT AND RETURN ITTO YOU ATNO CHARGE.
   THIS WARRANTY SHALLTERMINATE AND BE OF NO FURTHER EFFECT ATTHE TIME THE PRODUCTIS: (1) DAMAGED BY EXTERNAL CAUSES SUCH AS FIRE, WATER, LIGHTNING, ETC. OR NOT MAINTAINED AS REASONABLE AND NECESSARY; OR (2) MODIFIED; OR (3) IMPROPERLY INSTALLED; OR (4) MISUSED; OR (5) REPAIRED OR SERVICED BY SOMEONE OTHERTHAN WARRANTORS’ AUTHORIZED PERSONNEL OR SOMEONE EXPRESSLY AUTHORIZED BY WARRANTOR’S TO MAKE SUCH SERVICE OR REPAIRS; (6) USED IN AMANNER OR PURPOSE FOR WHICH THE PRODUCT WAS NOT INTENDED; OR (7) SOLD BY ORIGINALPURCHASER. LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY FOR DAMAGES: THE WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, ATTHE WARRANTOR’S OPTION ASTO REPAIR OR REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITEDTO ANY LABOR COSTS,  PRODUCT COSTS, LOST REVENUE, BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY ORTORT, AND WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE. IN THE EVENTTHAT ITIS DETERMINED IN ANY ADJUDICATION THAT THE LIMITED WARRANTIES OF REPAIR OR REPLACEMENT ARE INAPPLICABLE, THEN THE PURCHASER’S SOLE REMEDY SHALL BE PAYMENTTO THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUTNOT LIMITEDTO ANY LOST REVENUE, BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATAOR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUTNOTLIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY ORTORT, AND WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE.
   ‘YOUAGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOTTO SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOTLIMITED TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS  ND SERVICES, OR FROM THE FAILURE OF  E WARRANTORS’ SYSTEM TO REPORTA GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE, EXCEPTAS NECESSARY TO ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY.

4.  PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: IN THE EVENT THAT THE PRODUCT DOES NOT CONFORM TO THIS WARRANTY, THE PRODUCT SHOULD BE SHIPPED OR DELIVERED FREIGHT PREPAID TO AWARRANTOR WITH EVIDENCE OF ORIGINAL PURCHASE.

5. LEGAL REMEDIES AND DISCLAIMER: SOME JURISDICTIONS MAY NOT ALLOW, OR MAY PLACE LIMITS UPON, THE EXCLUSION AND/OR LIMITATION OF IMPLIED WARRANTIES, INCIDENTAL DAMAGES AND/OR CONSEQUENTIAL DAMAGES FOR SOME TYPES OF GOODS OR PRODUCTS SOLDTO CONSUMERS AND/OR THE USE OF INDEMNIFICATION TERMS. THUS, THE EXCLUSIONS, INDEMNIFICATION TERMS AND LIMITATIONS SET OUT ABOVE MAY NOT APPLY, OR MAY BE LIMITED INTHEIR APPLICATION, TO YOU. IF THE IMPLIED WARRANTIES CAN NOT BE EXCLUDED, AND THE APPLICABLE LAW PERMITS LIMITING THE DURATION OF IMPLIED WARRANTIES, THEN THE IMPLIED
   WARRANTIES HEREIN ARE TO BE LIMITED TO THE SAME DURATION AS THE APPLICABLE WRITTEN WARRANTY OR WARRANTIES HEREIN. THE WARRANTY OR WARRANTIES HEREIN MAY GIVE YOU SPECIFIC LEGAL RIGHTS THAT WILL DEPEND UPON THE APPLICABLE LAW. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS DEPENDING UPON THE LAW IN YOUR JURISDICTION.

6. CHOICE OF FORUM AND CHOICE OF LAW: [N THE EVENTTHAT A DISPUTE ARISES OUT OF OR IN CONNECTION WITH THIS LIMITED WARRANTY, THEN ANY CLAIMS OR SUITS OF ANY KIND CONCERNING SUCH DISPUTES SHALL ONLY AND EXCLUSIVELY BE BROUGHT IN EITHER THE EASTERN DISTRICT COURT OF MISSOURI OR THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF MISSOURI.

REGARDLESS OF THE PLACE OF CONTRACTING OR PERFORMANCE, THIS LIMITED WARRANTY AND ALL QUESTIONS RELATING TO ITS VALIDITY, INTERPRETATION, PERFORMANCE AND ENFORCEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF MISSOURI, WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAW.

Effective date 01/11/2019
Sump Alarm, Inc. d.b.a.
Level Sense
Phone: 314-787-8059

Test Log

Please maintain a monthly test log. This page can be replicated for additional recordings.

Troubleshooting

There are a series of articles on more advanced troubleshooting on the Level Sense Website at https://Level-Sense.Com then click “Troubleshoot”.
Here you can find information for more advanced issues on Wi-Fi connectivity.
Wi-Fi will not stay connected: Device out of range. Check router antennas are not blocked and router is optimally placed withinhouse.
Wi-Fi will not connect: Assuming the device is within range of the router, check network SSID and password. Refer to Password Reset, section 10.0, of the manual.
Email messages and test email not received: Check the spam message folder for message from alarm@level-sense.com.
False high water float switch readings : Check placement of switch relative to normal high water line. Slide float and bracket assembly up so sensor will not activate until water is at a higher level.
False leak or float switch alarm : Check sensor wires are notin close proximity to high voltage pump wires. This can cause the sensor to have false readings.
Water Level Graphs Not Rendering Properly: Wait until a heavy rain (or put a hose into your sump), and then restart the calibration process in the Portal.

Support

HAVE A QUESTION?
Send us an email to: CustomerService@SumpAlarm.Com or submit a request through our webpage: http://www.Level- Sense.com/pages/support

Contact support
CustomerService@SumpAlarm.Com
or Phone: 314-787-8059

www.Level-Sense.com
Version 2.8 + 01/06/2023 + ©Level Sense

References

• Level Sense Wi-Fi Sump Pump and Environmental Alarm for Home
• Sense.com – The Sense Home Energy Monitor
• Level Sense Wi-Fi Sump Pump and Environmental Alarm for Home
• Level Sense Tech Support Form
• Level Sense Wi-Fi Sump Pump and Environmental Alarm for Home

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