VIPDRIVE Pathfinder 1.1 Electric Bike for Adults Instruction Manual

VIPDRIVE Pathfinder 1.1 Electric Bike for Adults

Specifications

• Motor: 500W brushless motor
• Battery: 48V 13Ah lithium-ion battery
• Frame: 6061 Aluminum Alloy
• Assist Level: 0~5 level assist
• Fork: Alloy front suspension fork with lockout and adjustment
• Brake: JAK-7B Mechanical disc brake
• Shift Gearbox: Shimano SL-TX50-7R
• Right Shift Gearbox: Shimano RD-TY300
• Bell Crank: Aluminum alloy cover
• Kickstand: 170mm forged alloy, Adjustable, Aluminum
• Max Speed: 19.6MPH/31.4KPH
• Mileage: 25-50 miles
• Recommended Height: 5’3 ~ 6’4
• Display: Tire Controller Throttle Brake Lever Pedals Chain Headlight Saddle Seat post Spokes Charger Time

Product Usage Instructions

Safety Information

1. This handbook contains essential information on product performance, safety, and customer service. Read it carefully before riding.
2. Do not lend the product to inexperienced users to avoid accidents. Ensure users follow instructions.
3. Prior to riding, check brakes, handlebars, reflectors, and tire conditions.
4. Ensure tire pressures are normal (35 psi-65 psi) before riding.
5. Check battery power before driving.
6. Avoid riding if feeling unwell due to any reason.
7. Park and charge the e-bike in dedicated areas.
8. Avoid distractions like headphones or phone calls while riding.

Assembly and Setup
The first assembly and adjustment of the bike require specific tools and skills. It is recommended to be done by a trained bicycle technician if possible.

Riding Guidelines

• Ensure all parts are in good condition before riding.
• Maintain proper tire pressure and check brakes regularly.
• Charge the battery adequately before each ride.
• Avoid riding under the influence of substances that impair judgment.

Frequently Asked Questions (FAQ)

• Q: Can the battery be replaced?
  A: Yes, the battery can be replaced. Contact our customer service for assistance in acquiring a new battery.

• Q: What is the maximum weight capacity of the electric bike?
  A: The electric bike can support riders weighing up to 250 lbs.

VIPDRIVE ELECTRIC BIKE
Pathfinder 1.1 / Pathfinder 1.2

Before your first ride **

**

Thank you for choosing VIPDRIVE electric bike!

• Please Read Carefully Before Use — This manual provides a detailed introduction to the operation, maintenance, and other useful tips of the product. For your safety and health, we recommend that you read this manual carefully before assembling and riding your bike, and familiarize yourself with your VIPDRIVE Ebike before using it. Safe and effective use can only be guaranteed when the equipment is properly assembled, maintained and used. More importantly, it will help you to understand your VIPDRIVE Ebike faster and get the most out of it.
• Please Keep the Manual Properly — Please be sure to retain this manual, and any other documents included with the bike, as a general guide to your VIPDRIVE Ebike. However, all content in this manual is subject to change or withdrawal without notice. so please visit the product detail page or the web page to view and download the latest version.
• While every effort is made to ensure the accuracy of its documentation, it is impossible to anticipate every situation or condition that may occur during a ride, this manual makes no representations regarding the safe use of our bicycles in all conditions. The use of any bicycle involves risks that cannot be predicted or avoided and these risks are entirely the responsibility of the rider.

The first assembly and adjustment of your VIPDRIVE bicycle requires special tools and skills and is recommended to be done by a trained bicycle technician if possible.

Safety Information

Don’t Ride Until You Read These

• Before riding, please take good personal protective measures, be sure to wear an approved bicycle helmet or other protective device to avoid possible injuries.
• Please check the battery level before riding. To make sure the bike have enough power.
• Please keep the two keys properly. You would not be able to start the electric bike or replace the battery if the only key is lost. You shall get more spare keys if necessary (we do not provide them). If the key is lost carelessly, the user shall take full responsibility, please turn to professional institutions for help.
• Try to avoid riding in adverse weather conditions such as heavy rain, the e-bike may slip and cause injury and wet conditions may damage the electronics and void the warranty.
• Please always observe the local laws and regulations on electric bicycles.

1. This handbook contains important information on product performance, safety and customer service. Please read this handbook carefully before riding, and check that all parts are in good condition to ensure safe riding. Feel free to contact us if you find any problems.
2. Please do not lend this product to people who do not know how to operate it to avoid injury; if you do lend it, please have the user follow the instructions, which can help reduce the risk of accidents.
3. Before riding, check that the front and rear brakes are working properly, that the handlebars are tight and that the reflectors are not damaged or dirty.
4. Before riding, check that the tires are in good condition and that the front and rear tire pressures are normal. The standard inflation pressure for the front and rear tires should be 35 psi-65 psi (280 Kpa-450 Kpa).
5. Make sure the battery has enough power before driving.
6. Do not ride the bike If you feel unwell due to illness, medication, alcohol or any other reason.
7. It is recommended to charge and park the e-bikes in outdoor dedicated parking lots and charging stations, and not in the lobby, evacuation stairs, sidewalks, safety entrances and exits of the building.
8. Do not use headphones or talk on the phone while riding. High concentration is required, as uncontrolled or sudden braking or steering may cause an accident.
9. Improper installation, operation and maintenance of any accessories and parts may cause serious personal injuries or even death. It is not recommended to modify the frame or original components in any way. Modifications may damage your electric bike, improper accessories or improper installation can affect product performance and lifespan, and in severe cases, can lead to life-threatening accidents.
10. Please pay attention that acceleration may be strong in pedal assist mode, so be careful when riding. When you need to cross the street or cross an intersection, we recommend that you use pedal-only mode (pedal Assist level 0) in order to avoid accidents caused by sudden acceleration.
11. We are not responsible for physical damage caused by negligent care and extreme riding. Whenever you ride an electric bicycle, there is a risk of serious injury or even death due to loss of control, collisions and falls. Please exercise caution and ride at your own risk.
12. It is recommended that you purchase bicycle or e-bike insurance in your area so that you can contact your insurance company or agent in time to obtain adequate coverage in the event of an accident.

Product Parameter

lockout and adjustment

| Throttle| Half twist throttle
Brake| JAK-7B Mechanical disc brake| Brake Lever| L/R, with power cut-off function
Right Shift| Shimano SL-TX50-7R| Pedals| L/R, Plastic pedals with reflector
Gearbox| Shimano RD-TY300| Chain| KMC chain
Bell| Aluminum alloy cover| Headlight| LED headlight
Crank| 170mm forged alloy| Saddle| Black soft saddle
Kickstand| Adjustable, Aluminum| Seatpost| 27.2 x 300 mm Steel
MAX Speed| 19.6MPH/31.4KPH| Spokes| 13 gauge
Mileage| 25-50 miles| Charger Time| 4-6 hours
Recommended Height| 5’3″ ~ 6’4″| Pack weight| 66.13lbs.

Packing Content

Product Specification

Pathfinder 1.2

Dimension

Pathfinder 1.1

• A – Total Length—- 64.2 Inch
• B – Handlebar Height- — 46.8-49.6 Inch
• C – Wheelbase—- 45.2 Inch
• D – Saddle height—- 33.4-39.7 Inch
• E – Chain Length—- 20.1 Inch
• F – Head Tube Length—- 14.96 Inch
• G – Handlebar Length—- 23.22 Inch
• H – Wheel Diameter—- 19.68 Inch
• I – Top Tube Length—- 21.25 Inch

Pathfinder 1.2

• A – Total Length—- 64.9 Inch
• B – Handlebar Height- — 47.2-49.6 Inch
• C – Wheelbase—- 45.2 Inch
• D – Saddle height—- 33.8-40.6 Inch
• E – Chain Length—- 20.1 Inch
• F – Head Tube Length—- 12.99 Inch
• G – Handlebar Length—- 23.22 Inch
• H – Wheel Diameter—- 19.68 Inch

Preparation Tips for Installation

1. When you receive the product, please check the product list, if anything is missing or damaged, please contact VIPDRIVE customer services for support.
2. Wear protective gloves for safety before installation.
3. Improper assembly may result in loss of control, collision or an accident. When assembling your bike, please be careful to use the appropriate amount of force, as over- or under-tightening may result in damage or malfunction of the bike. NOTE: Do not assemble or repair with the power on.
4. If you use unauthorized parts, improper installation may result in damage to your e-bike or even personal injury. Do not attempt to ride an e-bike that has not been properly assembled.
5. Do not disassemble or modify the electric bike without authorization. Failure to do so may result in permanent damage to the electric bike and personal injury.
6. Please be careful during installation and follow the steps below to assemble.
7. Before assembling your bike, it is recommended to remove the battery for the following reasons
   • To determine if the battery has been drained or damaged during transportation.
   • Reduce the weight of the bike to make it easier to maneuver during assembly.
   • To avoid damaging the battery during assembly.
     *See Page 23 for information on removing and charging the battery.
8. After unpacking your e-bike, please keep the original packaging for at least 15 days!

Installation & Adjustment

Install the Stem and Handlebars

1. Loosen the stem lock and insert the handlebars  into the stem.
2. Raise the handlebar stem, press the quick-release button, and  lock the latch. Note: Make sure the stem is securely locked.
3. Adjust the handlebar height, tighten the screws and lock the clamp.
4. Adjust the LCD display and handlebar angle, tighten the  screws after adjustment complete.

Install the Front Wheel

1. Remove the plastic covers on both sides of the wheel hub.
2. Loosen the front fork fixing rod (this is used to fix the fork and prevent it from deforming during transport), loosen the nuts on both ends of the tire.
3. Align the tire with the groove.
4. Snap the spacer into the recess and tighten the nut.
5. Squeeze the brake lever and move the bike back and forth to check for front wheel wobble or scuff marks.

If YES, please follow the steps below to make adjustments:

1. Use a 5mm Allen wrench to loosen the caliper mounting bolts slightly to allow for some movement.
2. Squeeze the front brake lever 3 to 5 times.
3. While holding the front brake, tighten the brake clamp mounting screws.
4. Spin the front wheel by hand and listen for a rubbing sound. If there is a rubbing sound, loosen the caliper mounting bolts.
5. Adjust the position of the caliper by hand to center the rotor, then re-tighten the bolt.

WARNING : Do not squeeze the brake lever without the brake pads in place, as this will damage the disc brake calipers. Regularly check the front wheel quick-release every month to make sure it is locked or not, if the safety accident is caused by not locking the quick-release, the user will be fully responsible for it.

Install the Headlight

1. Remove the preinstalled bolts from the front fork joints and install the headlight to the front fork joints.
2. Align the headlight bolt holes with the fork joint and fender holes and tighten the bolts and nuts with a wrench.
3. Align the headlight connection cable with the body connection cable hole and force it into place.

Install the Pedals

1. Identify the “L” and “R” markings on the pedals, which are located in two places: the sticker on the pedals and the bottom of the pedal threads. Make sure both pedals are installed on the correct side.

   • L is for the Left Pedal and it goes on the Left Crank Arm.
     R is for the Right pedal and it goes on the Right Crank Arm (Chain Side)

2. Turn the pedal marked “R” clockwise into the right crank and tighten it.
   Turn the pedal marked “L” clockwise into the left crank and tighten it.

3. After the pedal is fully threaded into the crank arm, finish tightening the pedal with a standard 15mm wrench.

WARNING : Incorrect installation will cause damage. If you feel a lot of torque resistance during installation, stop tightening the pedal. If this happens, align and reinstall the pedal.

Install the Saddle

1. Remove the plastic cover on the seat tube.
2. Open the stem clamp of the seat post, slide the seat into the stem tube.
3. Adjust the saddle to make sure the head of the saddle is parallel to the top tube, and close the quick lever firmly. WARNING : Do not extend the seat tube beyond the minimum insertion safety markings engraved on the seat tube. Over-extending the seat tube can cause it to break or fall off the bike, resulting in a high risk of serious injury or death.
4. Adjust the Saddle
5. Adjust the angle of the saddle: use an Allen wrench to loosen the seat adjustment bolt located on the clip under the seat; move the seat forward or backward and tilt it to adjust the angle. Tight the nuts after the adjustment are complete to make sure the seat does not move forward or backward while you’re sitting on it.
6. Open the seat up: lift the handle under the seat to open the seat up (convenient for battery removal).

WARNING : Before each ride, check that the seat adjustment bolts are properly tightened and that the quick-release lever is in the closed position. A loose seat tube or seat tube adjustment bolt can cause bicycle damage, and loss of control, which could result in injury or death to the rider.

Install the Mudguard

• Loosen the screws on the bike.
• Align the fender bracket holes with the bolt holes and tighten.

Adjust the Kickstand

• Adjust the length of the tripod with a 4mm Allen wrench, the torque should be 5Nm-7Nm.
• It is recommended that the length of the tripod be set to the maximum.

Assembly Safety Check

Adjust the angle of the brake lever, LCD meter, shifter, throttle and bell on the handlebars, and then tighten them with a tool.

Congratulations! You have finished assembling the entire bike!

Instructions for Use

Some of the following are general guidelines for variable power assist settings for the VIPDRIVE ebike and how they affect range and performance. They are broadly applicable to most riders, but a variety of factors can affect the final cycling range, including rider strength and weight, weather, ebike proper maintenance, etc.
While we hope and trust that you will enjoy the bike to the fullest, there is no guarantee that universal performance characteristics will be available to all users.

LCD Display & Buttons

Interface Introduction

1. After the display is turned on, the display will show PAS level, real-time speed and trip (mile) by default. Short press the “M” button to switch between TRIP A (Single Mileage A) → TRIPB (Single Mileage B) → ODO (Total Miles Traveled), average speed (mph) → maximum speed (mph) → real-time speed(mph).

2. Use of LCD Smart Display：

3. Turn the battery switch on, Press and hold the “M” button for 2 seconds to turn on/off the display.

4. When walking a long distance or going up a small hill, you can press and hold the “-” button for 3 seconds, and the screen will show “walking mode”, then the e-bike will travel at a constant speed of 3.7mph. This can save a lot of effort.

5. Press the ” + ” button for 2 seconds to turn on/off the headlights and taillight. When the headlight is turned on, the will be  displayed on the screen.

6. Press ” + ” or ” – ” to increase or decrease the pedal assist level, respectively.

7. The default output power range of the display is 0-5 PAS level.

8. When the power is on and not running, press and hold the “M” and “-” buttons simultaneously for 2 seconds to clear the single
   mileage.

9. In the power on state, press and hold the ” + ” and ” – ” keys at the same time for 2 seconds, the meter will enter the setting state. Press “M” to switch ST1and ST2, ST1 indicates to adjust the backlight brightness, short press the ” + ” or ” – ” keys to to adjust the backlight brightness of the LCD meter.

10. In the power on state, press and hold the ” + ” and ” – ” keys at the same time for 2 seconds to enter the setting state. ST2 indicates
    metric and imperial system selection, short press the ” + ” or ” – ” keys to switch between metric units (Km) and imperial units (Mp).

11. Note

    • Avoid collision.
    • Do not modify system parameters to avoid parameter disorder. Otherwise, you will not be able to ride the bike normally.
    • Contact VIPDRIVE support team when an error code appears.

For more details, please refer to the separate manual for the LCD display.

Battery & Charging Operation

1. Instructions

   • There are two charging methods: charging the battery directly in the bike or removing the battery to charge it.
   • Charging a new battery may take longer to fully charge if it is depleted, so fully charge your bike before using it for the first time.
   • Please use the original charger to charge the bike. Otherwise, it may damage the battery life.
   • You can check the remaining battery charge status on the LCD display.
   • The charging time is usually 4-6 hours, when the battery pack is fully charged, the charger will automatically stop charging.
   • When charging starts, the charging indicator turns red.
   • When charging is finished and the charging indicator turns green, please unplug the main power supply from the outlet first, and then unplug the charger output from the bicycle battery charging port.
     Note; Do not assemble or repair while the power is on.

2. Charging Procedure on the Bike：

3. Opening the dust cover on the charging port;

4. Place the charger on a flat, safe surface and connect the charger’s DC output connector to the charging port on the side of the battery pack. Then connect the input plug (110/220-volt plug) to the outlet to begin charging.

5. Charging Procedure off the Bike

6. Make sure the power switch is off, insert the key into the keyhole, turn the key counterclockwise to unlock the battery.

7. While holding the battery with one hand, lift and pull the battery upward to separate it from the frame.

8. After charging

9. Please unplug the power plug from the power socket first, then unplug the DC connector from the battery, you can check the battery status by press the button on the bottom of the battery.

10. Hold the battery with one hand, insert it into the slot, and turn the key clockwise to lock the battery. Make sure the battery is locked to prevent theft.
    Note : If your battery exhibits abnormal charging behavior, such as

  * It doesn’t charge
  * Battery and/or charger emits strange odors, fumes or liquids
  * Battery and/or charger overheating, etc.  

Please stop charging and contact the VIPDRIVE E-Bike support team immediately.
WARNING : Always charge the battery at a temperature between 10 and 26 degrees Celsius and make sure that the battery and the charger are not damaged before you start charging. If anything unusual during charging, stop charging and contact VIPDRIVE ebike for assistance.

5. Battery Precautions

6. When charging the electric bike, please keep it away from children and pets and make sure there are no flammable objects nearby.

7. When charging, it should be placed in a ventilated environment. Charging in a confined space, residential building or high-
   temperature environment is strictly prohibited. Charging in a confined space, residential building or high-temperature environment is strictly prohibited.

8. The battery of the electric bicycle must be stored within a temperature range of -20℃ to 45℃. Do not store the electric bicycle in a place where the temperature exceeds 45℃. If the ambient temperature is below -20℃, the battery will enter a self-locking state and cannot be charged or used.

9. Keep the battery dry, do not immerse the battery in acidic or alkaline liquids, away from rain, fire sources and high temperatures. If necessary, keep the metal contacts clean and use a soft, dry cloth to clean them.

10. It is strictly forbidden to reverse the positive and negative terminals of the battery, to connect the positive terminal to the negative terminal, to damage, disassemble or short-circuit the battery.

11. It is strictly forbidden to modify the battery, the electrical control system and the frame structure of the bicycle. Doing so may cause safety. hazards and void the warranty. Doing so is at your own risk.

12. Use the original battery/charger, do not use batteries/chargers of other brands or products for charging.

13. Before using your ebike, be sure to lock the battery with the supplied battery key and remove the battery key. Please keep the key properly and the user will be fully responsible for any loss..

14. Do not use the e-bike if it is not fully charged. Do not use the ebike while it is being charged or connected to the charger.

15. If the battery is not used for an extended period of time, store it in a cool, dry place and charge it for two hours once a month.

16. If you accidentally submerge the battery or charger completely in water, immediately unplug the product, disconnect the motor from the battery and stop charging, then contact us immediately for technical support and do not restart until we have conducted a guided test.

17. The battery must be recycled or disposed of in an environmentally safe manner.

18. Used batteries are hazardous chemicals and should not be dismantled without authorization and should be recycled by the proper authorities.

19. Do not discard battery in the fire as it may explode or leak.

20. Do not dispose of batteries in your regular household garbage.

Use of the Brakes

1. Instruction
   • The brake is used to control the speed, not just to stop the bike. The maximum braking force of the wheel is available before the wheel “lock” (standstill) and subsequent slip. Once the tires skid, you will lose most of your braking power and any control of the bike. You must practice braking and stop gently, without jamming the wheel. This technique is called progressive brake modulation.
   • Push the brake lever toward the handlebars and gradually increase the braking force.
   • If you feel the wheel lock, reduce the braking force to allow the wheel to continue spinning without locking.
2. Brake Precautions
3. Minimize frequent braking and start to conserve energy while maintaining safety.
4. Increase the stopping distance on rainy days or in wet conditions, as moisture slows the braking response. After use, clean and dry the bike and store it in a safe place.
5. Do not make sharp turns at high speeds or brake sharply on slippery surfaces, as these actions can easily cause the bike to slip out of control.

Using the Shift Lever

1. Instruction
   • Use the shift lever while riding. When the bike is stationary, do not turn the shift lever to prevent damage to the bike.
   • When the right shift lever is shifted forward (the tap position is changed from position 7 to position 1), the rear derailleur lever moves inward and the shifting chain simultaneously moves from the small piece of the rear cassette to the large piece, which reduces the riding speed while reducing the pedaling force when riding.
   • When the lever is at the maximum position (tap position 1), press the accelerator button on the right shift lever. The rear derailleur lever will move from the inside to the outside, and the shifting chain will move from the large part of the cassette to the small part position, which will increase the speed of riding and also increase the pedaling force of riding to realize the shifting process of the rear derailleur lever.

Use of Front Fork

1. Instruction

   • The suspension fork can move up and down by up to 80mm to absorb bumps in the road surface for a smoother and more comfortable ride on rough roads or hills.
     Depending on the rider’s preference, the fork can be locked into a rigid fork, which typically provides greater pedaling efficiency.

2. Adjustment

3. Preload Adjustment Knob 1 : is located at the top of the left side of the suspension fork.
   To soften the ride, reduce the resistance by turning the preload adjustment knob counterclockwise, reducing the resistance in the direction of the small “-” on the knob. To make the suspension more comfortable on bumpy roads, turn the preload adjustment knob clockwise to increase resistance in the direction of the small “+” on the knob.

4. The lockout lever 2 ：is located at the top of the right side of the suspension fork.
   Turned it counterclockwise could fully lock the suspension fork. To unlock the lockout lever, turn the knob clockwise until it stops. When the locking lever is unlocked, the resistance can be adjusted by turning it.

NOTE: When the fork is shipped from the factory, its functions are set to fit most people. If you do not have riding and troubleshooting experience, please do not operate it freely so as not to damage the fork lock and interfere with your normal use.

Ebike Folding Steps

1. Lift and pull the first black latch upward.
2. Pull the second silver latch to the left.
3. Open the left latch and pull the silver latch to the right. 6.1.4 Fold the bike to the middle with force.

Routine Care & Maintenance

Daily Check
We recommend following the daily safety checklist before each ride. Regular inspections and tune-ups are especially important to your bike.

• Check the front and rear brake systems for proper operation.
• Make sure the brake pads are not excessively worn and are properly seated on the rim.
• Make sure the brake control lines are lubricated, properly adjusted, and show no visible wear.
• Make sure the brake lever is lubricated and securely fastened to the handlebars.

Rims/Tires|

• Inflate the tire to within the recommended range shown on the sidewall.
• Inspect for bulges or signs of excessive wear.
• Clean the tire and make sure the tread is exposed.
• Make sure that the rims are running smoothly and that there are no visible wobbles or kinks.
• Make sure all spokes are tight and not broken.
• Check wheel balance in pedal-only mode. If you notice an unbalanced or noisy front wheel, the bolts are not fully tightened or are not level.

Chain|

• Check that the chain is oiled, clean and running smoothly.
• Please take extra care in wet or dusty conditions。

Crank / Pedal|

• Tighten the pedal onto the crank.
• Make sure the crank is tight and not bent.

Transmission/ Cable|

• Check that the transmission is adjusted and working properly.
• Make sure the shifter and brake lever are securely attached to the handlebars.
• Make sure all brake and shift cables are properly lubricated.

Motor / Throttle|

• Ensure that the hub motor rotates smoothly and that the motor bearings are in good working  condition.
• Check that all power cord leading to the hub motor are secure and undamaged.
• Make sure that the hub motor shaft bolts are secure and that all torque arms and torque washers are in place.
• Make sure that the throttle is working properly.

Battery Pack|

• Make sure the battery is charged before use.
• Check the battery pack for visible damage.
• Secure the battery to the frame.

Fork / Saddle|

• Make sure the front fork is not bent or broken.
• Make sure the saddle is properly adjusted and in a comfortable position.
• Make sure the quick-release lever on the seat tube is tight.

Headlights/Reflectors|

• Make sure all reflectors are in place.
• Make sure the lights and bells are working properly.

Other|

• Make sure the rider is wearing a helmet and other required riding safety equipment.
• If a front rack, rear rack, basket, etc. is installed, make sure it is properly secured.
• If a rear rack is installed, make sure it is properly secured.
• If fenders are installed, make sure they are properly secured and that there are no cracks or holes in the fenders.

Ø Be sure to remove the keys at the end of each ride.

Daily Cleaning

1. If you don’t have a lot of mud on your bike, use a cloth to remove the dust

2. If there is a lot of mud on your e-bike, use a brush dipped in soapy water to clean it. Wash it off, rinse it with a little water, and then dry it with a soft cloth.

3. After cleaning, check the wear of the brake pads to see if they can provide normal braking performance. If they are badly worn, they
   should be replaced in time.

4. If you don’t plan to use your bike for an extended period of time, store it in a cool, dry, safe place and clean your bike before storing it.

5. Please do not use alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to clean the bike to prevent damage.

6. Do not use a pressure washer to clean your bike. This can damage the mechanical spindle and related mechanical parts.

7. During cleaning, make sure the bike is turned off, the charger cable is unplugged, and the rubber cover is closed, as leaking water can cause electric shock or other major problems.

8. If the paint has scratches or chipped metal, use touch-up paint to prevent rusting.(clear nail polish can also be used as a preventative measure).

Daily Parking & Storage
Follow these basic parking, storage and transportation tips to ensure your bike is well taken care of on and off the road.

1. When walking with the bike, turn the power off to prevent accidental acceleration or use the walk mode.
2. Although the bike is waterproof (IPX4 waterproof), do not immerse the bike or any part of it in water as this may damage the electrical system.
3. Store in a sheltered place and avoid prolonged exposure to cold or inclement weather. If exposed to rain or excessive moisture, dry the bike after use and rust proof the chain and any other unpainted steel surfaces.
4. When parked, turn off the electrical system to conserve power, remove the key from the bike and make sure the battery is secured and locked to the frame.
5. Always lock your bike to prevent theft.

Motor Care & Maintenance

1. The brushless motor is not waterproof, so avoid riding in water deeper than the bottom of the electric hub to avoid motor failure.
2. Check your motor frequently and tighten any loose bolts or nuts to prevent vehicle failure due to loose wires.
3. Use the pedals to assist the motor when climbing hills and accelerating.
4. Usually accelerate moderately, not too hard, and do not climb too high to avoid overheating or overloading the hub motor.

Battery Care & Maintenance

1. Charge the battery after riding a certain distance, otherwise the battery life will be reduced.
   • Charge the battery when the battery level is between 10% and 30%.
   • Make sure that the battery is not completely discharged (deep discharge).
2. If the bike is not used for a long time (the battery need to be stored for more than two months), please be sure to charge the battery regularly to maintain it, otherwise, the service life will be shortened or the battery will be damaged and unusable. Please perform the following operations
   • Fully charge the battery and remove the battery.
   • Make sure there is no visible damage to the battery.
   • Do not expose the battery to direct sunlight or heat. Store the battery in a dry, low-humidity location to protect it from extreme temperature fluctuations.
   • Make sure that the stored batteries are charged every three months.
3. It is normal for the capacity of the battery to slowly decline during use, and eventually to the end of its life and cannot be recovered.

Chains Care & Maintenance

1. It is recommended to clean the chain after each ride, especially in rainy and humid conditions. Wipe the chain and its accessories with a dry cloth and use a brush to remove sand and dust from the chain.
2. Do not use strong acid or strong alkaline cleaners (such as rust remover) as these chemicals can damage the chain.
3. Apply lubricant after cleaning to prevent rusting. Make sure the chain is dry before applying lubricant to the bearings.
4. To avoid unnecessary chain wear, try to keep the chain in a vertical position when shifting gears (do not use the smallest sprocket with  the smallest flywheel, or the largest sprocket with the largest flywheel, etc.).

Fork Suspension Care & Maintenance

1. Keep your fork clean, use a clean cloth to wipe including the inner tube and the fork shoulder joint.
2. It is recommended to use a fork dust cover to protect the inner tube of the fork. This can prevent dust from entering and also prevent hard objects from hitting the inner tube
3. Don’t use high-pressure water gun or long time to rinse your fork, so as not to damage the oil seal and dust seal after the water gets into the dust seal.

Brakes Care & Maintenance

1. The brakes should be inspected periodically and replaced if the brake pads are contaminated or less than 2.5 mm thick.
2. The efficiency of the brakes may decrease over time due to wear and tear. When you notice a lack of braking power, we recommend that you have the brakes checked, repaired or replaced (if necessary) by a professional.
3. Cleaning is a very important part of any brake maintenance. Keeping the brake disc and brake lining surfaces clean keeps the entire brake functioning freely, flexibly and reliably.

Troubleshooting & Solution

1. Insufficient power supply
2. Incorrect connection
3. Battery not installed properly
4. Incorrect power-on sequence
5. Brake is pressed
6. Discharge fuse blown

|

1. Charging the battery
2. Clean and repair the connector
3. Check that the battery and base contacts are firmly seated
4. Turn the bike on the correct order
5. Release the brake lever
6. Replace the circuit breaker

**** The motor does not respond when the bike is powered on|

1. Loose cable
2. Loose or damaged throttle
3. Loose or damaged motor cable
4. Motor damage
5. Voltage burnout

|

1. Repair and or reconnect
2. Repair or replace
3. Repair or replace
4. Repair or replace
5. Replace

Battery not charging or undercharging|

1. The charger is not well connected
2. The charger is damaged
3. The battery is damaged
4. The wire is damaged
5. Charging fuse blown

|

1. Adjust the connection
2. Replace
3. Replace
4. Repair or replace
5. Replace

The motor works intermittently|

1. . Poor battery contact
2. There is no contact when the battery switch is burned

|

1. Adjust or polish the Contact
2. Replace battery Power Switch

The Headlight is not ON|

1. The headlight switch is damaged
2. Loose or damaged headlight cable

|

1. Replace
2. Repair or replace

Wheel or motor makes strange noises|

1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring

|

1. Repair and/or reconnect
2. Reconnect or replace

Warranty & Customer Service

Warranty
We offer a warranty and technical support for VIPDRIVE ebike. If you receive your package with a defect and it is damaged during normal use within the warranty period, we will resend you a new part and help you fix the problem.

Note: The following cases are not quality issues and are not covered by this warranty.

1. Failure caused by failure to operate in accordance with the user’s manual.
2. Natural wear and tear, accident, abuse, neglect, improper installation or maintenance of parts, and improper use of accessories by any user.
3. Natural wear and tear of parts under normal use, or where the above warranty policy does not apply.
4. Wear and tear of consumable parts that prevents proper replacement and maintenance, resulting in failure and damage to other parts.
5. Warranty card does not match the bike model or changes the bike model.
6. Damage caused by overloading, riding over obstacles (including but not limited to going down steps, falling, etc.), performing extreme sports, etc.
7. Damage caused by force majeure (such as fire, earthquake, lightning, flood, etc.).
8. Under the terms of the warranty, but beyond the warranty date.
9. In general, a fully charged battery will last 90 days in standby mode. Remember to recharge the battery after each use. Deep discharging of the battery may cause permanent damage to the battery. The electronics inside the battery will record the charge and discharge of the battery. Damage caused by overcharging or undercharging is not covered by the warranty.
10. Damage caused by collision while using the product and its parts.

Customer Service
Your satisfaction is our first priority. If there is any problem with your ebike, don’t hesitate to find your order and send us relevant photos and videos, which will help the support team to solve your problem more efficiently and intelligently, and help to optimize the product experience.
We will respond within business days.

• vipdriveebike.service@gmail.com
• VIPDRIVE Customer Service
• VIPDRIVE reserves the final right to interpretation of all terms and conditions contained in this manual.

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