resideo LPX1200T01 DiagnostIQ Gateway Indoor Sensor Hub and Outdoor Sensor Hub User Manual

DiagnostIQ Gateway, Indoor Sensor
Hub, and Outdoor Sensor Hub
INSTALLATION GUIDE

LPX1200T01 DiagnostIQ Gateway Indoor Sensor Hub and Outdoor Sensor Hub

INSTALLATION

Download the Pro-IQ LifeWhere App

1. Read these instructions carefully. Failure to follow them could damage the product and cause a hazardous situation.
2. Check the ratings given in the instructions and on the product to make sure the product is suitable for your application.
3. The installer must be a trained, experienced service technician.
4. After installation is complete, check out product operation as provided in these instructions.

CAUTION
Electrical shock or equipment damage may occur. Disconnect power supply before beginning installation.

INCLUDED IN BOX

Included in Box

Technician Tools and Supplies Needed

BEFORE YOU BEGIN

The customer will need the following information to set up their account and pair the LifeWhere to their home WiFi network.

Verify the customer:

• is home
• has their WiFi credentials
• has access to their email

APPLICATION PROCESS

GENERAL PROCESS

1. Invite the customer to create a Pro-IQ™ LifeWhere account through the Pro-IQ™ LifeWhere app. An account is required to complete the installation. The Pro-IQ™ LifeWhere app is available to download from the App Store and  Google Play.
2. Technician completes installation of DiagnostIQ Gateway.
3. Technician completes installation and pairing of DiagnostIQ Sensor Hub(s).
4. Technician completes configuration of DiagnostIQ system in the Pro-IQ™ LifeWhere mobile app.

INSTALL AND CONFIGURE THE GATEWAY

The DiagnostIQ Gateway can be wall-mounted or installed on a shelf using the included mounting pedestal.

The DiagnostIQ Gateway can be wall-mounted or installed on a shelf using the included mounting pedestal.

Gateway Location Recommendation
The Gateway is typically installed in the equipment room but can be placed anywhere in the home. The Gateway location requires:

• A wall outlet
• Access to the home WiFi network

NOTE: Signal loss is greater through dense materials such as metal siding, brick, concrete, etc. After the Gateway and Sensor Hubs are installed and powered up, signal strength can be checked on the Gateway.

Choose one way to mount the Gateway:
(A) Wall Mounting: If you’d like to mount the Gateway on a wall, follow steps below.
(B) Pedestal Mounting: If you’d like to mount the Gateway on the mounting pedestal, follow steps on page 4.

(A) Wall Mounting

1. Remove the above parts from the box.

2. Position Back Plate on the wall or stud. Level and mark hole positions. Drill pilot holes with 7/32’’ drill bit at marked positions.

3. Route power supply wires through the Back Plate. Secure the wires by running them through the wire channel in the back of the case. See figure on the right.

4. On the Universal Wall Plate, push down on the tabs to put the wires into the inner holes of the R and C terminals until they are firmly in place.
   Gently tug on the wires to verify they are secure. If you need to release the wires again, push down the terminal tabs on the sides of the Universal Wall Plate. See figure on the right.
   NOTE: The Gateway will not be powered if the R-switch slider on the Universal Wall Plate is in the down position.

5. Snap the Universal Wall Plate onto the Back Plate.

6. Secure Back Plate to wall or stud using the included screws.

7. Align the Gateway with the Universal Wall Plate and push gently until the Gateway snaps in place.

8. Plug in power supply to nearest outlet.

(B) Pedestal Mounting

1. Remove the above parts from the box.

2. Route power supply wires through the Back Plate. Secure the wires by running them through the wire channel in the back of the case. See figure on the right.

3. On the Universal Wall Plate, push down on the tabs to put the wires into the inner holes of the R and C terminals until they are firmly in place. Gently tug on the wires to verify they are secure. If you need to release the wires again,  push down the terminal tabs on the sides of the Universal Wall Plate. See figure on the right.
   NOTE: The Gateway will not be powered if the Rswitch on the Universal Wall Plate is in the down position.

4. Snap the Universal Wall Plate onto the Back Plate.

5. Align the Gateway with the Universal Wall Plate and push gently until the Gateway snaps in place.

6. Route wires through the notch in the side of the pedestal.

7. Attach Mounting Pedestal to the Back Plate.

8. Plug in power supply to nearest outlet.

Gateway Configuration

1. After selecting language, connect the Gateway to the homeowner’s WiFi by selecting from available WiFi networks shown on the screen. Enter the password, if applicable.
2. Once WiFi has been configured, install Indoor Sensor Hub.

INDOOR SENSOR HUB INSTALLATION

CAUTION
Turn OFF the power at the breaker box or switch that controls the heating and cooling equipment.

1. With the power to the appliance turned OFF, remove the furnace cover to locate the furnace control.

2. While at the appliance, record the following information. This will be used to configure the DiagnostIQ system in the app later.
   | Furnace
   ---|---
   Make (Goodman, Carrier, etc.)|
   Model (GM123B89, etc)|
   Serial #|
   Installation or Manufacturing Date|

3. Identify the incoming power wire (coming into the furnace from the power switch). This wire is typically black or red but does not have to be.
   NOTE: Location of both 120V in Junction Box and control will vary depending on model. If either is located in the same cabinet as the blower motor, be sure to secure any wires in this cabinet properly.

4. Clip 20A CT sensor around this wire. Be sure the CT latch is snapped shut. \

5. Route the 3.5 mm jack end out of the furnace cabinet to the Indoor Sensor Hub.
   NOTE: Best practice is to route the wire out of the furnace cabinet through an existing grommet that has sufficient space.

6. Repeat steps 4 and 5 with the two remaining 20A CTs by clamping the CTs around the neutral wires for the blower motor and inducer motor. The neutral wire is typically white but does not have to be.
   TIP: To locate neutral wire, refer to the appliance’s wiring diagram. If necessary, confirm with multimeter.

7. Wire the R & C power cable to the appliance’s control. Wire the red to R and the white to C. There should be 24 VAC across these terminals.
   NOTE: C might be labeled as “COM” or “24V”.

8. Route 3.5 mm jack out of the furnace.

9. Plug the R & C power cable 3.5 mm jack labeled C into the C port on the Indoor Sensor Hub.

10. Firmly plug the three CTs (20A) into the Indoor Sensor Hub, matching the port number to the number on the CT.
    TIP: Ensure the headphone jack is fully inserted into the Indoor Sensor Hub. Push the headphone jack until you feel resistance, then twist it as you keep pushing so it will seat.

11. Affix the Indoor Sensor Hub to the outside of the furnace cabinet at the top of the unit with the double-sided tape on the back of the Sensor Hub.
    Clean the cabinet surface before adhering the Sensor Hub to the furnace cabinet.

12. Replace the furnace cover, then turn power back ON to the furnace.

13. Press “Connect” button to complete Indoor Sensor Hub enrollment process. NOTE: The Gateway will stay in Enrollment Mode for 17 minutes. If more than 17 minutes have elapsed, you will need to return to the Gateway and re- enter Enrollment Mode.

14. Return to Gateway to verify the Indoor Sensor Hub was successfully paired. Tap “Add Another Sensor” if another Sensor Hub is being installed. You can add up to 4 Sensor Hubs.

OUTDOOR SENSOR HUB INSTALLATION

1. At the thermostat, turn mode to OFF.
   NOTE: Gather everything you will need for the Outdoor Sensor Hub install before heading to the outdoor unit.

2. Turn OFF power to the AC unit (either at the outdoor unit or at the main breaker panel).
   NOTE: If outdoor is running at the time of installation, it is recommended to first shut down the unit from the thermostat before turning off at the outdoor shutoff or main breaker to avoid system resets after power is restored.

3. While at the outdoor unit, record the following information. This will be used to configure the outdoor in the app later.
   | Air Conditioner
   ---|---
   Make (Goodman, Carrier, etc.)|
   Model (GM123B89, etc)|
   Serial #|
   Installation or Manufacturing Date|
   Compressor RLA|
   Compressor LRA|
   Condenser Fan FLA|
   Condenser Fan LRA
   (Optional)|

4. Open the cover on the outdoor AC unit where the electrical connection and thermostat wire are housed.

5. Locate the two incoming wires going to the contactor (L1) and (L2). Clamp both 50A CTs around either (L1) or (L2) as space permits. CTs may be placed on the same wire or separately.
   Ensure both CTs are firmly clamped around the wire and the latch is snapped shut.
   NOTE: If L1 and L2 are conjoined, please separate them and clamp both CTs on only one of the wires, but not both

6. Route 3.5 mm jacks out of the cabinet through the grommet that the thermostat wire (low voltage) is coming through, typically at the bottom of the cabinet.

7. Pull excess wire through the hole and ensure the CTs and wires are not near any other terminal blocks, etc. Use zip ties and/or tape to route wires as necessary (not provided).

8. Plug the CT 3.5 mm jacks into the labeled ports on the Outdoor Sensor Hub: C to C (powering CT) and 1 to 1 (sensing CT). Push the 3.5 mm jack firmly into the ports.
   TIP: Ensure the headphone jack is fully inserted into the Sensor Hub. Push the headphone jack until you feel resistance, then twist it as you keep pushing so it will seat.

9. Assess the locations on the adjacent structure that the CT cables will reach.

10. Drill pilot holes and add orange anchors (if necessary) to mount the enclosure to the home exterior.

11. Coil and/or wrap excess wire with zip ties and attach it to the conduit that the thermostat wire is typically routed through.

12. Double check that the CT clamps are closed and all wires are routed properly.

13. Put the cover back on the wiring connections at the AC unit.

14. Press and hold the “Connect” button to pair the Outdoor Sensor Hub. The green LED will turn on once paired.

15. Close the cover of the enclosure with the screw provided. Orientation with wire exiting the bottom of the enclosure is required.
    NOTE: The Gateway will stay in Enrollment Mode for 17 minutes. If more than 17 minutes have elapsed, you will need to return to the Gateway and re- enter Enrollment Mode.

16. Return to the Gateway to verify the Sensor Hub was successfully paired.

17. Turn power back ON to the AC unit.

MOBILE APP

1. Login to the Pro-IQ™ LifeWhere app.
2. Select customer based on home address.
3. Select DiagnostIQ.
4. Scan QR Code on Gateway.
5. Configure DiagnostIQ system by following app instructions.

SENSOR HUB LED FUNCTIONS

Table 1.

Sensor Hub can be
unenerolled through the Gateway or by pressing Sensor Hub Connect button for 10s
Red| Solid| Enrollment with communications  failure between Sensor Hub and Gateway|

Warranty

Resideo warrants this product, excluding battery, to be free from defects in workmanship or materials, under normal use and service, for a period of two (2) years from the date of first purchase by the original purchaser. If at any time during the warranty period the product is determined to be defective due to workmanship or materials, Resideo shall repair or replace it (at Resideo’s option).
If the product is defective, (i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or (ii) call Resideo Customer Care at 1-800-633-3991. Customer Care will make the determination  whether the product should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden Valley, MN 55422, or whether a replacement product can be sent to you.
This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Resideo that the defect was caused by damage which occurred while the product was in the possession of a consumer.
Resideo’s sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR  ONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS THE ONLY EXPRESS WARRANTY RESIDEO MAKES ON THIS PRODUCT. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE TWO YEAR DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you have any questions concerning this warranty, please write Resideo Customer Care, 1985 Douglas Dr, Golden Valley, MN 55422 or call 1-800-633-3991.

RESIDEO-Extended Producer Responsibility for Electrical and Electronic Equipment:
The product (and contained batteries) should not be disposed of with other household waste. Check for the nearest authorized collection centers or authorized recyclers. The correct disposal of end-of-life equipment will help prevent potential negative consequences for the environment and human health.

APPROVALS
UL Classified under File SA45166 to UL 1995-2018 and CAN-CSA C22.2 No. 236-15 0.

REGULATORY INFORMATION

FCC REGULATIONS
§ 15.19 (a)(3)
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with  the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television  reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

IC REGULATIONS
RSS-GEN
This device complies with Industry Canada’s license-exempt RSSs.
Operation is subject to the following two conditions:

1. This device may not cause interference; and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

FCC Warning (Part 15.21) (USA only)
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Resideo Technologies, Inc.
1985 Douglas Drive North, Golden Valley, MN 55422
1-800-468-1502
34-00054EFS—01 SA 10-23

© 2023 Resideo Technologies, Inc. All rights reserved.
This product is manufactured by Resideo Technologies, Inc. and its affiliates.

References

• Smart Home Solutions in EMEA | Resideo

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