eurostar e300 Accessibility Rolling Stock Guide User Guide
- June 16, 2024
- eurostar
Table of Contents
eurostar e300 Accessibility Rolling Stock Guide
Product Information
Specifications
- Train Types: e300, e320
- Number of Wheelchair User Spaces: 4 per train
- Maximum Width for Mobility Scooters and Aids: 700mm
- Maximum Length for Mobility Scooters and Aids: 1200mm
- Accessible Toilets: 2 per train (located in coaches 9 & 10)
- Priority Seats: Available on all trains
- Plug Sockets: European and UK sockets available for every seat
FAQ
- Q: Can I charge my battery-powered mobility scooter or electric wheelchair on board?
- A: No, charging of battery-powered mobility scooters, electric wheelchairs, or any other powered mobility aids is not allowed on board.
- Q: How many accessible toilets are there per train?
- A: There are two accessible toilets per train located in coaches 9 & 10.
- Q: Are there priority seats available on all trains?
- A: Yes, all trains have a number of priority seats.
- Q: Where can I find the ramps for boarding and disembarking?
- A: Ramps for wheelchair and mobility scooter users can be found at all stations and are operated by assistance staff.
Our trains
- We run two types of trains, the e300 and the e320.
- This guide describes how each of our trains is designed to help.
How our e300 trains are designed to help
Our e300 trains have many helpful features to make your journey a little bit easier.
Wheelchair user spaces
There are four wheelchair user spaces on each of our trains that can also cater for mobility scooter users. They’re able to fit mobility scooter and mobility aids that are no more than 700mm wide and 1200mm long, including any footplate. And if you’re travelling with a companion, there’s a seat next to each space.
Emergency wheelchairs
- If an emergency happens, we have four specially designed wheelchairs on board for customers booked into a wheelchair user space to help.
Staying in the loop
- All of our coaches are equipped with colour displays to show you the information you need.
- Regular audio announcements are also made to keep you updated.
Onboard staff
- Eurostar staff provide service to all customers but can only provide limited assistance.
Interior lighting
- Whether you’re flipping through the paper or completing a0 crossword, all our coaches feature generous overhead lighting.
Signage
- To point you in the right direction, our signs are designed with contrasting colours and many have pictures.
Plug sockets
- There are both European and UK sockets available for every seat. However, battery powered mobility scooters, electric wheelchairs or any other powered mobility aids cannot be charged while on board.
Accessible toilets
- All of our wheelchair user spaces have accessible toilets within reach. There are two accessible toilets per train located in coaches 9 & 10.
Priority seating
- Need a little more room? All of our trains have a number of priority seats.
Handrails
- Handrails and grab handles are located throughout our trains to make moving around a little simpler. They’re also painted in contrasting colours, so they’re easier to see.
Ramp access
- To make getting on and off our trains simple, ramps for wheelchair and mobility scooter users can be found at all of our stations. They are operated by assistance staff.
Staff
- Whether it’s help with connections or pushing emergency wheelchairs, our onboard staff are there to help.
Storing luggage
- To make sure everything you need is within reach, luggage storage areas are located right next to our wheelchair user space.
Doors
- All of our doors on board have wide openings and can be operated with just your palm. They also feature symbols to make them easier to use.
Call buttons
- If you need to speak to someone, intercom buttons can be found at each wheelchair user space and in the accessible toilets.
Standard toilets
- All of our coaches have toilets that can be used by all customers.
Our e300 train maps
Coach 5 | Standard/52 seats
Coach dimensions
- Aisle width – 790mm
- External access door – 790mm
- Internal automatic door width – 740mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 5 | Business Premier/Standard Premier/25 seats + 2 companion seats
Coach dimensions
- Aisle width – 790mm
- External access door width – 790mm
- Internal automatic door width – 740mm
Wheelchair space dimensions
- Depth from wall to table – 1080mm
- Depth from back of seat to table – 1030mm
Accessible toilet dimensions
- Door width – 710mm
- Interior space width – 1350mm
- Interior space length in front of toilet – 500mm
- Interior space length in front of sink – 1200mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 10 | Business Premier/Standard Premier/25 seats + 2 companion seats
Coach dimensions
- Aisle width – 790mm
- External access door width – 790mm
- Internal automatic door width – 740mm
Wheelchair space dimensions
- Depth from wall to table – 1080mm
- Depth from back of seat to table – 1030mm
Accessible toilet dimensions
- Door width – 710mm
- Interior space width – 1350mm
- Interior space length in front of toilet – 500mm
- Interior space length in front of sink – 1200mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 14 Standard/52 seats
Coach dimensions
- Aisle width – 790mm
- External access door width – 790mm
- Internal automatic door width – 740mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
How our e320 trains are designed to help
Our e320 trains have many helpful features to make your journey a little bit easier.
Wheelchair user spaces
- There are four wheelchair user spaces on each of our trains that can also cater for mobility scooter users. They’re able to fit wheelchairs and mobility aids that are no more than 700mm wide and 1200mm long, including any footplate.
- And if you’re travelling with a companion, there’s a seat next to each space.
Emergency wheelchairs
- If an emergency happens, we have four specially designed wheelchairs on board for customers booked into a wheelchair user space to help.
Staff
- Whether it’s help with connections or pushing emergency wheelchairs, our onboard staff are there to help.
Signage
- To point you in the right direction, our signs are designed with contrasting colours and many have pictures.
Interior lighting
- Whether you’re flipping through the paper or completing a crossword, all our coaches feature generous overhead lighting.
Storing luggage
- To make sure everything you need is within reach, luggage storage areas are located right next to our wheelchair user.
Standard toilets
- All our coaches have toilets that can be used by all customers.
Accessible toilets
- All of our wheelchair user spaces have accessible toilets within reach. There are two accessible toilets per train located in coaches 3 & 14.
Ramp access
- To make getting on and off our trains simple, ramps for wheelchair and mobility scooter users can be found at all of our stations. They are operated by assistance staff.
Onboard staff
- Eurostar staff provide service to all customers but can only provide limited assistance.
Staying in the loop
- All our coaches are equipped with colour displays to show you the information you need. Regular audio announcements are also made to keep you updated.
Priority seating
- Need a little more room? All of our trains have a number of priority seats.
Handrails
- Handrails and grab handles are located throughout our trains to make moving around a little simpler. They’re also painted in contrasting colours, so they’re easier to see.
Doors
- All our doors on board have wide openings and can be operated with just your palm. They also feature symbols to make them easier to use.
Plug sockets
- There are both European and UK sockets available for every seat.
- However, battery powered mobility scooters, electric wheelchairs and any other powered mobility aids cannot be charged while on board.
Call buttons
- If you need to speak to someone, intercom buttons can be found at each wheelchair user space and in the accessible toilets.
Coach 1 | Business Premier/Standard Premier/40 seats
Coach dimensions
- Aisle width – 790mm
- External access door width – 790mm
- Internal automatic door width – 740mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 2 | Business Premier/Standard Premier/36 seats
Coach dimensions
- Aisle width – 790mm
- External access door width – 790mm
- Internal automatic door width – 740mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 3 Business Premier/Standard Premier/32 seats + 2 wheelchair spaces + 2 companion seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Wheelchair space dimensions
- Depth from luggage rack or back of seat to table – 1050mm
Accessible toilet dimensions
- Door width – 970mm
- Interior space width – 2200mm
- Interior space width in front of toilet – 1680mm
- Interior space length in front of sink – 1346mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 4 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 5 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 6 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 7 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 8 | Standard/32 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 9 | Standard/32 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 10 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 11 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 12 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 13 | Standard/76 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 14 Business Premier/Standard Premier/32 seats + 2 wheelchair spaces + 2 companion seats
Coach dimensions
- Aisle width – 790mm
- External access door width – 790mm
- Internal automatic door width – 740mm
Wheelchair space dimensions
- Depth from luggage rack or back of seat to table – 1050mm
Accessible toilet dimensions
- Door width – 970mm
- Interior space width – 2200mm
- Interior space width in front of toilet – 1680mm
- Interior space length in front of sink – 1346mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 15 | Business Premier/Standard Premier/36 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Coach 16 | Business Premier/Standard Premier/40 seats
Coach dimensions
- Aisle width – 840mm
- External access door width – 890mm
- Internal automatic door width – 800mm
Key
- All our trains are non-smoking, including the use of electronic cigarettes
Get in touch
Call us
- The UK and the Netherlands: +44 (0)3432 186 186
- Belgium: +32(0) 2 400 67 76
Our phonelines are also accessible via Text Relay.
Opening hours
- Monday to Friday:
- 08:00 – 18:00 (UK time)
- Saturday and Sunday:
- 08:00 – 15:00 (UK time)
- UK Public Holidays:
- 08:00 – 15:15 (UK time)
Online
Get in touch via the Contact us form on eurostar.com Or scan the QR code below:
Or you can write to us
- Eurostar Assist team 2nd Floor Kent House 81 Station Road Ashford Kent TN23 1AP UK