LG 27GR95QE-B UltraGear OLED Gaming Monitor User Manual
- June 16, 2024
- LG
Table of Contents
LG 27GR95QE-B UltraGear OLED Gaming Monitor
Product Information
Specifications:
- Model Number : MBM67504220
- Revision: 2212-REV00
- Country of Origin: Korea
Warranty Information:
The LG OLED monitor is covered by a limited warranty provided by LG
Electronics (LG). The warranty period and terms are as follows:
- Warranty Period: 2 Years from the date of original retail purchase.
- Warranty Coverage: Defects in materials or workmanship under normal and proper use.
- Valid for: Original purchaser of the product within the United States, including U.S. Territories.
How Service is Handled:
To obtain warranty service, you must provide the original sales invoice
specifying the product and date of purchase. The following options are
available for warranty service:
- Contact LG Electronics Customer Service by phone at 1-888-865-3026 and select the appropriate option from the menu.
- Contact LG Electronics Customer Service by mail: LG Electronics Customer Service ATTN: Customer Service P.O. Box 240007, Huntsville, AL 35813.
- Contact LG Electronics Customer Service by E-mail: [email protected]
Note: To ensure proper credit and avoid unnecessary charges, you must obtain a RMA (Return Merchandise Authorization) prior to returning any product to LG.
Replacement and Parts Warranty:
- If a replacement is deemed necessary by LG, the replacement product or parts will be warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater. The replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured. Any replaced product and/or parts will become the property of LG.
- Please note that some states may have specific laws that override certain exclusions or limitations mentioned in this warranty. This limited warranty provides specific legal rights, and you may have additional rights that vary from state to state.
Product Usage Instructions
Once you have set up your LG OLED monitor, please follow the instructions below to ensure proper usage:
-
Step 1: Power Connection
Connect the power cable to the designated power outlet and the corresponding port on the back of the monitor. -
Step 2: Video Input
Connect your video source (e.g., computer, gaming console) to the appropriate video input port on the monitor using the provided cables. -
Step 3: Power On
Press the power button located on the front or side of the monitor to turn it on. Wait for the monitor to initialize. -
Step 4: Adjust Settings
Use the menu buttons located on the monitor to adjust settings such as brightness, contrast, color temperature, and other display preferences according to your preference. -
Step 5: Enjoy Your Monitor
Your LG OLED monitor is now ready for use. Enjoy high-quality visuals and a vibrant display.
Frequently Asked Questions (FAQ):
-
Q: What should I do if my LG OLED monitor is not functioning properly?
A: If you experience any issues with your LG OLED monitor, please contact LG Electronics Customer Service for assistance. They can provide troubleshooting guidance and determine if any warranty service is required. -
Q: Can I use the LG OLED monitor outside of the United States?
A: The warranty provided with the LG OLED monitor is valid only within the United States, including U.S. Territories. Using the monitor outside of these regions may void the warranty. -
Q: How long does it take to receive a replacement product under warranty?
A: If a replacement is deemed necessary by LG, they will ship the replacement product within two (2) business days of receiving the returned product. The actual delivery time may vary depending on your location.
Limited Warranty
USA ONLY OLED MONITOR
Should your LG OLED monitor (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace the Product. This limited warranty is valid only to the original purchaser of the Product and applies only when purchased lawfully and used within the United States including U.S. Territories.
| WARRANTY PERIOD | HOW SERVICE IS HANDLED |
|---|
PARTS/LABOR:
2 Years from the date of original retail purchase.
|
-
The original sales invoice specifying the Product and date of purchase is required to obtain warranty service.
-
To ensure proper credit and avoid unnecessary charges, you must obtain a RMA (Return Merchandise Authorization) prior to returning any product to LG.
-
For customer assistance, please contact LG Electronics: Call 1-888-865-3026 and select the appropriate option from the menu.
-
Or by mail: LG Electronics Customer Service ATTN: Customer Service P.O. Box 240007, Huntsville, AL 35813
-
Or by E-mail: [email protected]
-
Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
-
Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
-
Any replaced Product and/or parts will be the property of LG.
Disclaimer:
- EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY PERIOD. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED
- IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER
- Service trips to deliver, pick up, install, educate how to operate, replace fuses, correct wiring, or correct unauthorized repairs and the removal and reinstallation of the Product for repair.
- Damage or loss to programs, data, or removable storage media.
- Damage or failure of the Product caused by installation or repair of antenna systems, cable converters, equipment supplied by a cable provider, or other components in a video system.
- Damage or failure of the Product caused by improper set-up or adjustment on end-user controls.
- Damage or failure of the Product caused by transportation and/or handling, including scratches, dents, chips, and/or other damage to the finish of your Product, unless such damage results from a defect in materials or workmanship and is reported within one (1) week of delivery (Call: 1-888-865-3026).
- Damage or failure of the Product when used in other than normal intended use.
- Damage or failure of Product caused by incorrect electrical current or voltage (including power surge), power failures, interruptions or inadequate electrical service, including incorrect or insufficient AC supply.
- Damage or failure of the Product resulting from improper installation or operation of the Product contrary to the Product owner’s manual and/or installation manual.
- Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, food, or other acts of nature.
- Damage or failure of the Product caused by abnormal conditions or an environment where the temperature and humidity is not adequately controlled.
- Damage or failure of the Product resulting from misuse, abuse, improper installation/repair/maintenance.
- Damage or failure of the Product caused by the use of accessories, parts, consumable cleaning products, or service not provided or approved by LG.
- Damage or failure of the Product caused by unauthorized alternation, modification or incorporation into any other product or system components, or if it is used for other than the intended purpose.
- Damage or failure of the Product or missing items to any Product sold “As Is”, “With all Faults” or similar disclaimer.
- Products with original serial numbers that have been removed, altered, or cannot be readily determined.
- Increases in utility cost and additional utility expenses.
- Minor imperfections that do not materially alter or affect functionality.
- Burned-in images resulting from improper usage as described in the user manual.
The cost of repair or replacement under the above excluded circumstances shall be borne by you.
HOW WARRANTY SERVICE IS PROVIDED
- If LG, in its discretion, opts to replace rather than repair a Product, the replacement of a Product under this limited warranty is offered in two different SWAP options:
- REGULAR SWAP: LG provides a prepaid shipping label for you to return a Product. LG will ship your
- QUICK SWAP: LG ships replacement Product to you and includes a prepaid shipping label for you to return the replaced Product in the same box in which a replacement
- Product is provided. As a security measure, LG requires a credit card number from you. In the event that the replaced Product is not returned or is returned damaged as a result of your negligence, the cost of the replacement Product will be charged. You must return the replaced Product to LG within fourteen (14) days to avoid the credit card charge.