electriQ SMART12HP iQool 10000 BTU Wall Mounted Smart Air Conditioner with Heat Pump User Manual

electriQ SMART12HP iQool 10000 BTU Wall Mounted Smart Air Conditioner

with Heat Pump

SAFETY INSTRUCTIONS

IMPORTANT!
AIR CONDITIONERS MUST ALWAYS BE STORED AND TRANSPORTED UPRIGHT, OTHERWISE IRREPARABLE DAMAGE MAY BE CAUSED TO THE COMPRESSOR; IF IN DOUBT WE SUGGEST WAITING AT LEAST 24 HOURS FOLLOWING INSTALLATION BEFORE STARTING THE UNIT.

• Carefully read the instructions before installing and/or operating the unit
• This appliance is for indoor use only.
• This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
• Installation must be by regulations of the country where the unit is used.
• If you are in any doubt about the suitability of your electrical supply have it checked and, if necessary, modified by a qualified electrician.
• This air conditioner has been tested and is safe to use. However, as with any electrical appliance – use it with care.
• Disconnect the power from the appliance before dismantling, assembling or cleaning.
• Avoid touching any moving parts of the appliance.
• Never insert fingers, pencils or any other objects through the guard.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities. It is also not intended for use by those with a lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Do not leave children unsupervised with this appliance.
• Do not clean the unit by spraying it or immersing it in water.
• Never connect the unit to an electrical outlet using an extension cord. If an outlet is not available, one should be installed by a qualified electrician.
• Do not operate the unit unless it has been fully installed following the guidance provided within this manual.
• Never operate this appliance if the cord or plug is damaged. Ensure the power cord is not stretched or exposed to sharp objects/edges.
• A damaged supply cord should be replaced by the manufacturer or a qualified electrician to avoid a hazard.
• Any service other than regular cleaning or filter replacement should be performed by an authorized service representative. Failure to comply could result in a voided warranty.
• Do not use the appliance for any purpose other than its intended use.
• Avoid restarting the air conditioner unless 3 minutes have passed since being turned off.
• This prevents damage to the compressor.
• Never use the mains plug as a switch to start and turn off the air conditioner. Use the provided ON/OFF button located on the control panel.
• The appliance should not be installed in the laundry or wet rooms.
• The appliance must be installed in a room without sources of ignition (for example: open flames, an operating gas appliance or an operating electric heater).
• The unit must be installed on a solid vertical wall by a competent person. The electricity supply must only be connected after installation is complete.
• R290 refrigerant gas complies with European environmental directives.
• R290 has a low GWP (Global Warming Potential) of 3.
• These air conditioners contain about 290 g of R290 refrigerant gas.
• Do not install or store in an unventilated space with an area smaller than 15m2 per unit. The room must be such as to prevent stagnation of possible leaks of refrigerant gas as there could be a danger of fire or explosion hazard should the refrigerant come into contact with electric heaters, stoves or other sources of ignition.
• If the appliance is installed, used or stored in an unventilated room, the room must be such as to prevent stagnation of possible leaks of refrigerant gas as there could be a danger of fire or explosion should the refrigerant come into contact with electric heaters, stoves or other sources of ignition.
• Refrigerant gas may be odorless.
• Do not use the product and contact the retailer for advice, if damage has occurred to the unit which may have compromised the refrigerant system.
• Any repairs or maintenance must only be carried out on the unit by a suitably qualified engineer. Before opening and servicing the unit the authorized engineer must own a copy of the manufacturer’s service manual and must follow the safety information contained within it to ensure all hazards are minimized.
• The refrigerant system should not be perforated or punctured.

Energy Saving and Unit Safety Protection Tips

• Do not cover or restrict the airflow from the outlet or inlet grills. A minimum distance of 50cm is advised.
• Keep the filters clean. Under normal conditions, filters should only need cleaning once every three weeks (approximately). Since the filters remove airborne particles, more frequent cleaning may be necessary, depending on the air quality.
• For the initial start-up set the fan speed to maximum and the thermostat to 4-5 degrees lower than the current temperature. After, set the fan switch to low and set the thermostat to your desired setting.
• To protect the unit, we recommend not using the cool mode when the ambient temperature is higher than 35oC.

NOTE: Some pictures and information may vary from the final product. This is due to continual product improvement.

PRODUCT OVERVIEW

PRODUCT DIAGRAM

FEATURES

• Simple operation
• High and low installation options for added versatility
• Self-evaporative function with energy-saving technology
• Sleek design that seamlessly fits into any style of home
• Bright LED screen – Indicates temperature and current mode
• On/Off timer function – Allows you to choose when the unit operates
• WIFI App control provides additional functionality
• Three fan speeds
• PTC heater ideal for lower temperatures
• Four modes to suit your every need including Cooling/Heating/Fan/Dry.
• Silent running option, perfect for a restful night’s sleep

WHATS INCLUDED

THE WIRED CONTROLLER IS AVAILABLE SEPERATELY FROM THE RETAILER UNDER REFERENCE: IQOOLSMART12HP-WiredCtrl.

INSTALLATION

TOOLS REQUIRED

BEFORE STARTING INSTALLATION, PLEASE ENSURE YOU HAVE ALL SUITABLE EQUIPMENT AVAILABLE AND UNDERSTAND THE STEPS INVOLVED IN INSTALLATION. IF IN ANY DOUBT, PROFESSIONAL ADVICE SHOULD BE SOUGHT.
THE INSTALLER MUST ENSURE THAT THE PLANNED POSITION OF THE AIR CONDITIONER IS SUITABLE AND THAT THERE ARE NO CABLES, PIPES, OR OTHER OBSTRUCTIONS, THAT WOULD PRESENT A DANGER AND/OR PREVENT COMPLETION OF INSTALLATION.

• This unit must be installed on an external wall, as it vents directly out of its rear.

• Only install the unit on a flat, solid, and reliable wall. Ensure that there are no cables, pipes, steel bars, or other obstructions behind the wall.

• Leave at least 10 cm of space to the left and right of the machine.

• At least 20cm of space must be left above the unit to help the air flow smoothly. A minimum distance of 50cm is advised from the front of the unit.

• Paste the supplied installation template paper in position on the wall, ensuring that the reference line is level using a spirit level.

• The hole for the drainage pipe must be drilled using a 25mm Drill bit.

• Ensure the hole is at a downward angle (min 5 degrees) so that the water will drain correctly. It is recommended to insulate any parts of the drain pipe which is accessible to prevent the build-up of ice when running at low temperatures.

• Use a 180 or 182mm core drill to drill the two holes for the unit’s ventilation, ensuring that both holes are aligned with the template.

• Use the template to mark the position of the screws for the hanging rail, using a spirit level to ensure it is straight and level.

• Drill the marked holes using a suitable 8mm drill bit and insert wall plugs. Line the hanging rail with the holes, and fix the rail into position using the supplied screws.

• Ensure that the hanging rail is securely fastened onto the wall and that there is no risk of the unit tipping or falling.

• Roll the plastic vent sheets into a tube and feed them from the inside into the holes previously made. Ensure the tubes sit flush to the interior wall.

• Go outside and trim off the excess vent tube using a sharp knife, keeping the edge as neat as possible.

• Insert the indoor fixing ring from the vent cover onto the indoor side of the air vent.

• Then fold the external vent cover in half.

• Attach the chains to each side of the vent cover, before sliding the cover outside through the vent hole.

• Expand the external cover, before tightly fixing the chains by hooking onto the indoor fixing ring. This will hold the external cover firmly in position. Repeat for the second vent.

Note: The external cover should be positioned so that the slats within it are horizontal, with the exhaust aimed downwards.

• Once the chains are fitted and secure, any excess chain should be removed by cutting the chain.

• We would also advise running a bead of exterior caulk or similar around the external vent to help prevent water ingress.

• Lift the unit onto the wall, align the hanging holes with the hooks on the hanging rail and gently rest the unit into place.

• At the same time, slide the drain pipe through the drainage hole. If the wireless controller (Available separately) has been purchased, it should then be installed, and connected.

NOTE: The end of the external water pipe must be placed in an open space or drain. Avoid damage or constriction to the drainage pipe to ensure the unit drains.

• Place the bracket in position on the underside of the unit and mark the position of the screw hole on the wall.
• Remove the bracket and drill a hole using an 8mm drill bit before inserting a wall plug.
• Fix the bracket into position on the underside of the unit using the 2 small screws. Then attach the bracket to the wall using a screw through the wall plug previously inserted.

ATTACHING THE BOTTOM COVER
Note: Attachment of the bottom cover is optional. The bottom cover is designed to give the bottom of the unit a more attractive appearance when the unit is mounted at a height and the underside is visible.

• Following installation, use a screwdriver to remove the 4 rubber feet and the water tank bracket from the underside of the appliance.

• Place the bottom cover plate in position on the underside of the appliance, with the lips pointing up ( small lip at the rear of the unit)

• Attach the bottom plate using the screws removed from the feet. When fitting the bottom plate, all 4 screws should be fitted loosely, so the position of the plate can be adjusted before fully securing into position.

OPERATION

CONTROL PANEL

REMOTE CONTROL
The air conditioner can be controlled with a remote control. Two AAA batteries are required.
NOTE: Further details of the functions can be found on the following page.

POWER| Press the POWER button to turn the machine on or

off.

---|---
MODE| Press the MODE button to switch between cooling, heating, fan, and dry modes.
FAN| Press the FAN button to change between high, medium, and low fan speeds
LED| Press to turn the LED display on the unit on and off.
| Press the UP button to increase the desired temperature or timer duration
| Press the DOWN button to decrease the desired temperature or timer duration

PTC

|

Press to turn the PTC Heater on and off.

SILENT

| Press to activate SILENT mode. In silent mode, the fan will run at a low speed to minimize the operating

noise of the unit.

SWING| Press to turn the swing function on and off (Can only be activated from the remote)
TIMER| Press the TIMER button to set the timer.

FUNCTIONS

PTC HEATER
This air conditioner contains an intelligent 1KW PTC heater, which is especially useful in low-temperature applications. It provides both a boost to the heat output of the appliance, as well as increases the performance of the heat pump in low-temperature conditions, by warming the cold coils, preventing the unit from entering defrost mode. This helps the room to reach the desired temperature as quickly as possible.
As well as warming the inside of the unit, the PTC heater will also provide extra heat to warm the room, which is expelled out of the unit and into the room
The PTC function can only be activated using the remote control and once activated, the PTC HEAT symbol will display on both the appliance and the remote. To ensure efficient operation the PTC heating element will only activate when the following conditions are met:

1. The unit is in heating mode.
2. The outdoor temperature is below 25°C.
3. The desired room temperature at least 5°C higher than the current room temperature.
4. The internal temperature of the evaporator coils within the appliance is below 48°C.
5. The compressor is running to increase the room temperature

If any of the above conditions are met while the PTC heater is operating, the PTC heater will turn off. The PTC function can also be manually turned off by pressing the PTC button on the remote.
Please note: As the electrical heating used in the PTC heater is less efficient than the heat pump, this feature is not activated when the unit is turned on, and must be reactivated if required each time the appliance is started.

WIFI SETUP
BEFORE YOU START

• Ensure your router provides a standard 2.4 GHz connection.
• If your router is dual-band ensure that both networks have different network names (SSID). The provider of your router / Internet service provider will be able to provide advice specific to your router.
• Place the air conditioner as close as possible to the router during setup.
• Once the app has been installed on your phone, turn off the data connection, and ensure your phone is connected to your router via wifi.

DOWNLOAD THE APP TO YOUR PHONE
Download the ”TUYA SMART” app, from your chosen app store, using the QR codes below, or by searching for the app in your chosen store.

CONNECTION METHODS AVAILABLE FOR SETUP
The air conditioner has two different setup modes, Quick Connection and AP (Access Point). The quick connection is a quick and simple way to set the unit up. The AP connection uses a direct local wifi connection between your phone and the air conditioner to upload the network details.
Before starting the setup, with the air conditioner plugged in, but turned off, press and hold the Fan Speed button on the air conditioner for 5 seconds (until you hear a bleep) to enter the wifi connection mode. Please note the WIFI mode cannot be adjusted from the remote.
Please ensure your device is in the correct WIFI connection mode for the connection type you are attempting, the flashing of the WIFI light on your air conditioner will indicate this.

CHANGING BETWEEN CONNECTION TYPES
To change the unit between the two WIFI connection modes, hold the Fan Speed button on the air conditioner for 3 seconds.

REGISTER THE APP

SETTING UP YOUR HOME WITHIN THE APP
TUYA is designed so it can work with a large number of compatible smart devices within your home. It can also be set up to work with multiple devices within different houses As such during the setup process, the app requires that different areas are created and named to allow easy management of all your devices. When new devices are added, they are assigned to one of the rooms you have created.

CREATING ROOMS

1. Press on the ADD HOME button.
2. Type in a name for your home,
3. Press on the location button to select the location of your home. (See SETTING YOUR LOCATION below)
4. New rooms can be added by pressing the ADD ANOTHER ROOM option at the bottom. (See ADD ANOTHER ROOM below)
5. Untick any rooms that are not required on the app.
6. Press DONE in the top right corner.

SETTING YOUR LOCATION

• Use your finger to move the orange HOME symbol.
• When the symbol is in the approximate location of your home, press the confirm button in the top right corner.

ADD ANOTHER ROOM
Type in the name of the room, and press Done in the top right corner

CONNECTING USING QUICK CONNECTION
Before initiating the connection, make sure the unit is in standby mode, with the WIFI light flashing twice per second. If not follow the instructions for changing the connection mode. Also, ensure your phone is connected to the WIFI network. (We advise turning mobile data off during setup)

1. Open the app and press “+” to add the device, or use the add device button
2. Select the type of device as “Air Conditioner” in the “Small Home Appliance” tab.
3. Ensure the correct network is shown and that the password is correct before pressing next.
4. Ensure the WIFI light on the air conditioner is flashing twice per second tick the box to confirm the speed of flashing and press Next.
5. This will then transfer the settings to the air conditioner. Wait for this to complete. If this fails, retry. If still unsuccessful please review the troubleshooting section for further help.

CONNECTING USING AP MODE (ALTERNATIVE METHOD)
Before initiating the connection, make sure the unit is in standby mode, with the WIFI light flashing once per second. If not follow the instructions for changing the WIFI connection mode. Also, ensure your phone is connected to the WIFI network. (We advise turning mobile data off during setup)

1. Open the app and press “+” to add a device, or use the add device button.
2. Select the type of device as “Air Conditioner” in the “Small Home Appliance” tab.
3. Ensure the correct network is shown and that the password is correct before pressing next.
4. Press on the EZ mode button in the top right of the screen, and use the drop-down menu to select AP Mode.
5. Ensure the WIFI light on the air conditioner is slowly flashing, tick the box to confirm the speed of flashing, and press Next.
6. This will then transfer the settings to the air conditioner. Wait for this to complete. If this fails, retry. If still unsuccessful please review the troubleshooting section for further help.

Once the connection process has been completed, go back to the network settings on your phone to ensure your phone has reconnected to your WIFI router.

CONTROLLING YOUR DEVICE THROUGH THE APP

THE HOME SCREEN

Each device has its entry on the home screen to allow the user to either quickly turn the unit on or off, or to enter the device screen to make other changes.
DEVICE SCREEN

DEVICE SCREEN
The device screen is the main control screen for the air conditioner, providing access to the controls to amend the functions and settings

• Due to the continuous development of the app, the layout and available features may be subject to change.

SMART SCENES

Smart Scene is a powerful tool that provides the option to customize the operation of the air conditioner based both on conditions within the room and outside influences. This gives the user the option of specifying much more intelligent actions. These are split into two categories Scene and Automation.

SCENE
The scene allows for a one-touch button to be added to the Home screen. The button can be used to change many settings in one go and can change all the settings within the unit. Many scenes can easily be setup, allowing the user to easily change between many preset configurations.
Below is an example of how to set up a scene:

1. Press on the Smart Scene tab at the bottom of the Home screen
2. Press on the Plus in the top right corner to add a smart scene.
3. Select Scene to create a new Scene
4. Press the Pen next to “Please Enter Scene Name” to input the name for your Scene Show on the Dashboard: Leave this on if you require the scene to be displayed as a button on the Home Screen Press the Red Plus to add the action required. Then select the air conditioner from the list of devices.
5. Choose the function, set the value for the function, and then press the back button in the top right corner, to return to the previous screen.
6. Once all the functions required have been added, press the Save button in the top right corner to finalise and save your new Scene.

AUTOMATION
Automation allows an automatic action to be set up for the device. This can be triggered by the Time, indoor temperature, humidity of the room, weather conditions, and a range of other influences.

1. Press on the Smart Scene tab at the bottom of the Home screen

2. Press on the Plus in the top right corner to add a smart scene.

3. Select Automation to create a new Automation Scene

4. The setup is very similar to the scene setup on the previous page and includes an extra section for specifying a trigger for the scene to start.
   Press the Pen next to “Please Enter Scene Name” to input the name for your Scene
   Press the Red Plus next to “When any condition is satisfied” to add the trigger
   Press the Red Plus next to “Execute following actions” to add the action required. Then select the air conditioner from the list of devices.

5. Select the condition when the automation should start. Many triggers can be combined.

6. Choose the function, set the value for the function, and then press the back button in the top right corner, to return to the previous screen.

7. Once all the functions required have been added, press the Save button in the top right corner to finalize and save your new scene.
   The automation is now set up, it can be turned on and off using the toggle on the image shown in step 2.

PROFILE TAB
The profile tab gives you the option to edit both your details and use the added features of the unit.
CHANGING THE NAME OF YOUR DEVICE
When in any of the device screens further settings for the device can be accessed, by pressing on the three dots in the top right-hand corner. The top option within this allows you to change the name of the device to something relevant to the use of the product, such as “Living Room Air Conditioner”. Within the menu, you also have the option of setting up a pattern lock or changing your password.
DEVICE SHARING
This allows you to share access to the controls of your air conditioner with friends and family.
INTEGRATION
This allows the unit to be integrated with your favourite home automation hardware such as Google Home and the Amazon Echo.

CONNECTION TROUBLESHOOTING

1. Check whether the device is powered on and is in the correct WIFI connection mode, if not please refer to the CHANGING BETWEEN CONNECTION MODES section.
2. Ensure the WIFI password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WIFI you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4 GHz (5Ghz WIFI networks are not supported), and that there is a strong WIFI signal to the item.
5. If your router is dual band, ensure that the 2.4 GHz network has a different network name (SSID). Further advice on changing router settings will be available from your Internet service provider / Router manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and authorization type should be set to AES
7. Try using the alternative connection method. i.e. If the connection is failing when attempting to connect through CF mode, try AP mode.

TROUBLESHOOTING
Do not repair or disassemble the air conditioning. Unqualified repair will invalidate the warranty and may lead to failure, causing injuries and property damage. Only use it as directed in this user manual and only perform operations advised here.

The air conditioner does not work.

| There is no electricity.| Check the unit is plugged in, and the socket is working normally.
The ambient temperature is too low or too high| Only use to use the machine with a room temperature between 7 and 35°C
In cooling mode, the room temperature is lower than the desired temperature; in heating mode, the room temperature

is higher than the desired temperature.

|

Adjust the desired room temperaure

In dehumidification (dry) mode, the ambient temperature is low.| Ensure that the room temperature is above 17°C for dry mode.
There is direct sunlight.| Use curtains to reduce heat from the sun

The cooling or heating effect is poor

| Doors or windows are open; there are a lot of people; or in cooling mode, there are other sources of heat (e.g. fridges)| Close doors and windows; increase air conditioning power
The filters screen is dirty.| Clean or replace the filter screen.
The air inlet or outlet is blocked.| Clear obstructions; make sure the unit is installed as per the instructions

The air conditioner is leaking

|

The unit is not straight

| Use a spirit level to check the unit is horizontal, if not remove from the wall and straighen
The drain pipe is blocked| Check the drain pipe to ensure it is not blocked or constricted.
Compressor does not work.|

Overheat protection operational

| Wait for 3 minutes until the temperature is lowered, and then restart the machine.

The remote control does not work.

| The distance between the machine and the remote control is too far.|

Let the remote control get close to the air conditioner, and make sure that the remote control directly faces to the direction of the remote-control receiver.

The remote control is not aligned with the direction of the remote-control receiver.
Batteries are dead.| Replace batteries.

If problems not listed in the table occur or recommended solutions do not work, please contact the service centre.

ERROR CODES

Fault Code| ****

Fault Description

| Fault Code| ****

Fault Description

---|---|---|---
F1| Compressor IPM error| FE| EE error (condenser circuit)

F2

| ****

PFC/IPM error

| ****

PA

| Return air sensor temperature abnormal protection
F3| Compressor start error| P1| Over-heat protection on top of compressor
F4| Compressor running out of step| PE| Abnormal refrigerant circulation
F5| Location detection loop failure| PH| Exhaust temperature protection
FA| Phase current overcurrent protection| PC| Coil tube overload protection (condenser circuit)
P2| Dc bus voltage Undervoltage protection| E3| DC fan Feedback failure (evaporator circuit)

E4

| Communication error ( evaporator circuit and condenser circuit )| ****

P6

| Coil tube overload protection (evaporator circuit)
F6| PCB communication error| P7| Defrost protection on coil tube (evaporator circuit)
P3| AC Input voltage protection| E2| Sensor error on indoor coil tube
P4| AC over-current protection| E1| Temperature sensor error (evaporator circuit)
P5| AC undervoltage protection| P8| Zero-crossing fault detection (evaporator circuit)
F7| Coil sensor error(condenser circuit)| EE| EE error (evaporator circuit)
F8| Sensor on suction pipe error| E5| Water-splash motor error
E0| Sensor on discharge pipe error| E8| Fan feedback fault
E6| Temperature sensor error (condenser circuit)| FL| Water-full protection
E7| Fan motor error (condenser circuit)|  |

TECHNICAL DATA

0.8/2.8MPa

Maximum Allowable Pressure| 1.3/3.8MPa
Power Supply| 220-240V / 50Hz
Net Weight| 38Kg| 39Kg
Dimension(LDH)| 1000 x 205 x 585
Unit must be vented outside when in Air Cooling and Heating mode. For the purposes of EU regulation EN12102 this is a local air conditioner and produces less than 65dB(A) sound energy.

UK SUPPORT electriQ UK SUPPORT

www.electriQ.co.uk/support.

Please, for your own convenience, make these simple checks before calling the service line.

1. Has the unit been standing upright for at least 2 hours?
2. Is the unit plugged into the mains?
3. Is the fuse OK?
4. Switch the unit off and wait three minutes to see if the issue is resolved. Restart the unit.
5. Was the troubleshooting guide followed?

If the unit still fails to operate call: 0330 390 3061 or complete the online form

• Office hours: 9AM – 5PM Monday to Friday
• Unit J6, Lowfields Business Park,
• Lowfields Way, Elland
• West Yorkshire, HX5 9DA

DECLARATION OF CONFORMITY
Hereby, electriQ declares that this Portable air conditioner is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.electriQ.co.uk/content/declaration-of-conformity.

Disposal: Do not dispose this product as unsorted municipal waste. Collection of such waste must be handled separately as special treatment is necessary.
Recycling facilities are now available for all customers at which you can deposit your old electrical products. Customers will be able to take any old electrical equipment to participating civic amenity sites run by their local councils. Please remember that this equipment will be further handled during the recycling process, so please be considerate when depositing your equipment. Please contact the local council for details of your local household waste recycling centres.

CONTACT

• 0330 390 3061
• support@electriQ.co.uk
• Mon-Fri | 9am to 5pm
• Unit J6, Lowfields Business Park,
• Lowfields Way, Elland
• West Yorkshire, HX5 9DA

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