Newland NA950 POS Terminal User Guide

: June 15, 2024
: Newland

Newland NA950 POS Terminal

Newland-NA950-POS-Terminal-PRODUCT

Product Information

Specifications

Model: [Product Model]
Brand: [Product Brand]
Weight: [Product Weight]
Dimensions: [Product Dimensions]
Power Source: [Product Power Source]
Operating Temperature: [Product Operating Temperature]
RF Exposure Compliance: FCC guidelines

Product Usage Instructions

Safety Precautions

Please read the following safety precautions before using the product:

Do not make any changes or modifications to the product that are not expressly approved by the manufacturer. Doing so may void your authority to operate the equipment.
Use the product only with accessories designated for this specific product or with accessories that contain no metal.
Avoid wearing the product directly on your body or holding it with your hand for extended periods, as this may cause discomfort or potential harm.

Device Operation

To operate the device, follow these steps:

Ensure the product is fully charged or connected to a power source.
Press the power button to turn on the device.
Use the provided controls or interface to navigate through the product’s features and settings.
Refer to the user manual for specific instructions on using each function of the device.
If you encounter any issues or difficulties, refer to the troubleshooting section of the user manual or contact customer support.

Cleaning and Maintenance

To keep the product in optimal condition, follow these cleaning and maintenance guidelines:

Disconnect the product from any power source before cleaning.
Use a soft, dry cloth to gently wipe the exterior surfaces of the product.
Avoid using harsh chemicals or abrasive materials that may damage the product.
Regularly check and clean any ports or openings on the device to prevent dust or debris accumulation.
Store the product in a cool, dry place when not in use.

FAQ

Q: Can I use accessories from other brands with this product?
A: It is recommended to use only accessories designated for this specific product or accessories that contain no metal. Using accessories from other brands may affect the device’s performance or compatibility.

Q: How do I contact customer support for assistance?
A: For any inquiries or assistance, please refer to the contact information provided in the user manual or visit our website to access customer support.

Packing List

1 POS terminal
1 user manual
1 Li-ion battery
1 power supply
- AC plugs shall be subject to the actual supply in the sales area.
- There are three models in total: ADS-12EA-05 05010E. BI 12T-050200-IU ADS-12B-06 05010E
- Please check the items when you receive the product and if there is anything defective or missing, please contact your terminal provider.
  For any other AC Type Plug requirement, please contact your terminal provider.

Introduction

This is a new multi-functional POS terminal – N950.
It has different optional configurations and accessories.
Please select by yourself according to this document or supplier.
Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARNING
Use only the power adapter included with the product to ensure best performance and safety. Maintenance should only be provided by Newland authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

Overview of the Terminall

Installation

Recommendations
The terminal should be kept away from very hot zone and protected from vibrations, dust, damp or electromagnetic radiation (computer screen, wireless intercom etc.)

Environment condition

Installing Battery

Caution:

Make sure that the terminal is power off and the adapter power is disconnected before installing the battery.
Always follow the installation diagram. Improper operation will damage the battery.

Installation steps

Step 1: Turn the terminal upside down and push the battery cover in the direction of the arrow to open the battery cover.(fig.1)

Step 2: Insert the battery plug into the socket and put the battery into the battery compartment. (fig.2)

Step 3: After the battery is installed, press the battery cable to make the cable height lower than the battery.(fig.3)

Step 4: Cover the battery cover.(fig.4)

Disassembly steps
Reverse the above steps.

Paper Roll Installation

Step 1: Open the paper roll cover. (fig.4)

Step 2: Insert the paper roll in the compartment following the directions shown on the picture, and pull 5cm of paper until it protrudes from the top of the terminal. (fig.5)

Step 3: Maintain the paper and close the lid cover until a ‘click’ sound is heard. (fig.6)

Step 4: Remove the excess paper by tearing along the serrated edge. (fig.7)

Installing SAM/SIM/MicroSD card

Warning:
Make sure that the terminal is power off and the adapter power is disconnected before installing the SAM/SIM/Micro SD card.

Step 1: Turn the terminal upside down and open the battery cover. You should remove the battery first if there is a battery.(fig. 8)

Step 2: According to the SIM/SAM/Micro SD card position of the engraved marks on the lower housing, load the required card. Be sure put the cut corner as indicated on the engraved marks.(fig. 9)

Note: SIM/SAM/Micro SD are selected subject to the product configuration.
The status of SIM2/SAM2 is subject to the actual order.

Step 3: Replace the battery and cover then turn the terminal facing up.(fig. 10)

Charging the Battery

Place the terminal on the charging base (if available) or connected to the adapter to charge the battery.

Tips:

Please charging the new battery then use.
Uninstalled the battery, if there is a long time for no used.
A fully discharged battery may need 2.5 hours charging time to recover.
Do not charge the battery for a long time exceed 8h.

Warning:
Use the original battery and power adapter of Newland only. The use of other batteries or power adapters may result in damage to and even explosion of the terminal and battery. Charge the terminal under the specified ambient conditions. The terminal will be prohibited charging by hardware whether the temperature is too high or too low.

Switching On/Off the Terminal

Power on: Press power button for about 2 seconds till the LCD is lit to switch on.
Power off/Reboot: Press and hold power button to see a pop-up window, touch the screen to select “Power off” to power off the terminal. (Or to select “Reboot” and then “OK” to reboot the terminal.)

Note: If there is a crash, please press power button for about 10 seconds to reboot the terminal forcibly, or re-plug the battery then boot the terminal.

Reading Card

Smart card
Insert the chip card into the terminalas shown by the arrow on the slot with its contact surface (chip) facing up.
Do not remove the chip card during the transaction.

Magnetic stripe card
Swipe the magnetic card along the slot with its band facing to terminal. Keep the swiping speed uniform as much as possible. It is allowed to swipe the magnetic card from top to bottom or from bottom to top. Use a regular movement in order to ensure a reliable card reading.

Contactless card
Bring the card firmly up to the RFID reader, keep the card close to the reader during the transaction. The LED indicator at the upside of the LCD will indicate the transaction state during the transaction.

External Connections

Connect PC and POS terminal (fig. 11) for maintenance and download.
Connect the power adapter and POS terminal (fig. 12) for charging.
If you need to connect other peripherals, please contact terminal providers.

Warning:
Do not connect any peripheral equipment that has not been authenticated by the Newland to avoid damage.

Safety

Please be sure to take to comply with the specifications in this document.
Do not use in proximity of potentially flammable gases or substances.
Do not disassemble the terminal, power adapter or battery.
Cut off the power immediately, when there is unusual smell, overheating or smoke.
There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire. Life-ended batteries must be disposed of at the appropriated sites.
Do not use in a near water or humid environment to prevent liquid from entering the device.
Do not use the terminal in extremely cold or hot zones, such as near a fire.
Do not drop, throw or bend the device.
Use in clean environment to avoid entry of small objects into POS.
Do not use near hospital equipment without permission.
Do not use terminals with radio communication on or near the aircraft, or in any other place where radio communication is prohibited.

Security of Your Terminal

Your terminal fulfills current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering. It is strongly advised that these checks are performed daily after receipt (Be surethe circumstance is brightness or you may use a light tool as well).

Check the product name and the hardware version on the label to ensure the product is correct.
Check if there are bugs hidden in the IC card slot before IC card is inserted.
Check whether the magnetic card slot has the exception of adding magnetic head.
Check the appearance of the product to guarantee the device without being modified.
This is handheld device, not allowed to be fixed on the wall.
Before entering the PIN, the user should be aware of his/her surrounding and use the body, fingers or protection to block the voyeur’s sight.

Standards

CE Marking
The CE marking indicates N950 complies the requirements of European Directive 2014/53/EU of 16 April, 2014 on Radio and Telecommunications

Terminal Equipment for:

The protection of the health and the safety of the user and any other person.
The protection requirements with respect to electromagnetic compatibility.

5 GHz band (W52, WS3): Indoor use only

FCC
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC

Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.

Specific Absorption Rate (SAR) information
SAR tests are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a new product is a available for sale to the public, it must be tested and certified to the FCC that it does not exceed the exposure limit established by the FCC, tests for each POS Terminal are performed in positions and locations as required by the FCC.
This Device has been tested and meets the FCC RF Exposure guidelines when used with an accessory Designated for this product or when used with an accessory that contains no metal.body worn and handhold Conditions

Troubleshooting

The terminal does not turn on

Check that the battery is installed correctly
Please charge the battery to check if it is fully discharged.

Battery life is significantly reduced

Check if the battery is fully charged.
Battery life expires, please replace the battery.

Can’t read the magnetic card or the card swiping has a low success rate

Check that the magnetic card is swiped correctly (with magnetic band on terminal side).
Check if there any bugs or dirt on the magnetic head. Please clean it.

IC cards can’t be read

Make sure you have inserted correctly the Chip card into the chip card reader (with the chip facing up).
Check if the card slot is blocked or if the card is in correct position.

Ticket cannot be printed or printed incompletely

Check the presence and proper positioning of the paper roll.
Check the type of paper used is correct.
Check if there is any shredded paper in the printer, clean it.

All rights reserved.
This guide is for reference only. The actual product, including but not limited to color, size, and screen layout, may vary. All statements, information and recommendations in this guide do not constitute a warranty of any kind, express or implied.
Fujian Newland Payment Technology Co., Ltd. retains full copyright ownership, rights and protection in this guide. No part of this guide may be copied, added or deleted, excerpted, reproduced or imitated partially and wholly in any form or by any means without prior written consent of Fujian Newland

Payment Technology Co., Ltd. and its affiliates.
Fujian Newland Payment Technology Co., Ltd.
No. B602, Building #1, Haixia Jingmao Plaza Fuzhou Bonded Area 350015, Fujian, China http://www.newlandpayment.com