Ostro 100W Air Curtains User Manual

June 15, 2024
Ostro

Ostro 100W Air Curtains

Ostro-100W-Air-Curtains-product

Product Information

Specifications

  • Purpose: Air curtains
  • Application: Supermarkets, large retail spaces, car showrooms, service stations, sports and show halls, exhibition surfaces
  • Model: OSTRO

Basic Technical Parameters

Model| Power Output (W)| Temperature Increase (°C)| Max Air Velocity (m/s)| Pressure Drop (MPa)
---|---|---|---|---
OSTRO 100E| 100| 1.5| 20-29| 1.6
OSTRO 150E| 150| 1.5| 25-40| 4
OSTRO 200E| 200| 2| 20-30/40-60| 1.6/2.2
OSTRO 200C| 200| N/A| N/A| N/A

Product Usage Instructions

Installation

  1. Choose a suitable location for the air curtain installation.
  2. Ensure proper electrical and water connections are available.
  3. Mount the air curtain securely using the provided brackets.
  4. Connect the motor power supply and electric heater power supply to the appropriate electrical outlets.
  5. If applicable, connect the water supply to the air curtain.

Commissioning

  1. Switch on the motor power supply and electric heater power supply.
  2. Adjust the desired settings on the control panel, such as air velocity and temperature.
  3. Allow the air curtain to run for a few minutes to ensure proper operation.
  4. Make any necessary adjustments to the settings based on the specific application requirements.

Maintenance

  1. Regularly clean the air curtain to remove dust and debris.
  2. Check the electrical and water connections for any signs of damage or leakage.
  3. If any issues or malfunctions occur, refer to the troubleshooting section of the user manual or contact customer support for assistance.

FAQ

  • Q: What is the purpose of the OSTRO device?
    • A: The OSTRO device is an air curtain designed for use in supermarkets, large retail spaces, car showrooms, service stations, sports and show halls, and exhibition surfaces.
  • Q: What are the basic technical parameters of the OSTRO air curtains?
    • A: The basic technical parameters of the OSTRO air curtains include power output, temperature increase, max air velocity, and pressure drop. Please refer to the specifications section for detailed information.
  • Q: How do I install the OSTRO air curtain?
    • A: To install the OSTRO air curtain, choose a suitable location, mount it securely using the provided brackets, and connect the motor power supply and electric heater power supply. If applicable, connect the water supply as well. Detailed installation instructions can be found in the user manual.
  • Q: How do I commission the OSTRO air curtain?
    • A: To commission the OSTRO air curtain, switch on the motor power supply and electric heater power supply, adjust the desired settings on the control panel, and allow the air curtain to run for a few minutes to ensure proper operation. Additional instructions can be found in the user manual.
  • Q: How do I maintain the OSTRO air curtain?
    • A: Regularly clean the air curtain to remove dust and debris, check the electrical and water connections for any damage or leakage, and refer to the maintenance section in the user manual for further guidance.

PURPOSE OF THE DEVICE

The air curtain is intended to be used in regions with a moderate and cold climate, in spaces where the temperature ranges from -10 to +40°C, in conditions free from external factors such as pollens and hydrometeor (horizontal precipitation). In winter, air curtains protect against heat loss in rooms by directing an airstream across the entrance and preventing cold air from entering the heated space. In summer, the curtains may be used as cooling devices preventing the entry of hot and pollutants from outside. The GUARD air curtains are designed to protect against heat losses in buildings of medium and high capacity and with a required mounting height of 4 m such as:

  • supermarkets, large retail spaces,
  • car showrooms and service stations,
  • sports and show halls,
  • exhibition surfaces

BASIC TECHNICAL

Ostro-100W-Air-Curtains-fig-41

    • heat output for water agent 90/70 and inlet air temperature 0°C
  • ** temperature increase for 18°C ambient air
  • **** power consumption for ambient air temperature 18°C and cable length 10m

Energy consumption [A] goes higher in relation to decrease of air inlet temperature or extension of supply cables length Noise level measured in distance of 3 m in open space building

DIMENSIONS OF THE OSTRO 100-150-200 W, E, C CURTAINS

Ostro-100W-Air-Curtains-fig-1

OSTRO 100-150-200 E Air curtains with electric heater

OSTRO E series (with electric heater) is based on a new type of PTC electric coils It is a modern and safe solution, additional advantages of PTC heaters

Ostro-100W-Air-Curtains-fig-2

  • Lack of voltage on the surface of the electric coil
  • Significantly lower coil temperature in comparison to the old type of electric heaters (e.g. heating wires, spirals)
  • Large heat exchange surface (surface of contact of the heat exchanger with heated air)
  • Fully automatic heat control depending on airflow
  • Complete elimination of the risk of a system overheating due to self- regulating heating modules (heat capacity automatically reduces when airflow goes down)
  • Low energy consumption

HEAT OUTPUT RANGES OSTRO W

Ostro-100W-Air-Curtains-fig-42

GENERAL AND SAFETY PRINCIPLES

The OSTRO air curtains are manufactured in compliance with the rules and standards concerning quality, ecology, utility, and work comfort. Before starting the device be sure to read the Manual carefully. The OSTRO air curtains are delivered ready-to-use in a cardboard package that is to protect from any mechanical damage. The package consists of the device, the Manual (Operation and Maintenance Documentation), and the Guarantee. If the optional automatic control is ordered, it shall be delivered in a separate package. Make sure all the aforementioned elements are in the package immediately after delivery. In the absence of any element, please fill in the suitable carrier document.

NOTICE

  • Do not use the curtain in rooms containing any flammable and/or combustible substances, biological substances, or in environments with corrosive air components.
  • Do not use the curtain in rooms with relative humidity above 80%
  • Do not leave the curtain ON unattended for long periods
  • Do not use the curtain without proper grounding
  • Do not turn the curtain on without a protective cover in place
  • Before conducting any maintenance or cleaning work or during the break-in operation for an extended period, make sure you unplug the power cable
  • To connect the air curtain, use a supply cable with a fork that protects against unintended disconnecting from the power
  • When the air curtain is connected directly to the cable, please make sure there is a splitter protecting against any undesired disconnecting
  • Pay special attention while transporting the device not to damage the casing
  • When the device is being operated, ensure the safety rules following the labor standards relating to the operation of any electrical devices
  • Do not place any objects on the curtain or reduce the airflow to ensure fire safety and if sparks or a damaged supply cable are noticed, discontinue the operation immediately
  • The electricity network, to which the curtain is connected, should be protected against overloading and short circuit

CAUTION

  • To avoid the serious danger of electric shock, installation must be performed by a qualified electrician
  • To avoid the danger of electric shock disconnect the power supply before conducting any repair or maintenance work
  • Any leakage repairs of the heating medium in the device, of which pipes are under pressure, are strictly prohibited
  • A cut-off/stop valve must be used to supply a heating medium
  • It is prohibited to connect the grounding-type plug to water pipes, gas tubes, lightning conductors, telephone or antenna network
  • Wait for at least 3 hours before connecting the device to the power supply if the temperature while transporting is below zero

NOTICE

  • Before mounting the device, read the manual carefully and adhere to the rules concerning the mounting procedures. Not applying to the rules may result in the inappropriate functioning of the device and the loss of the guarantee rights.
  • Pay special attention when working with electrical elements of the device.

INSTALLATION

When deciding on the air curtain position you should take into account such factors as:

  • Ease of access for servicing,
  • Access to water and electricity supplies

It is recommended to install the air curtain in position above the entrance opening, on the wall or under the ceiling, on support pins or horizontal mounting brackets. It is also possible to mount it vertically to a wall or other structure using vertical mounting brackets. It’s important to make sure that the unit is properly leveled. In case of positioning in a different way than horizontally or vertically, during installation, damage to the fan may occur and as a consequence malfunction of the unit. Inlets and outlets cannot be blocked by any objects. When installing the curtains, keep in mind that you will have free access to the control panel.

With larger door openings, it is possible to mount more curtains of the same type, one by one, to create an uninterrupted airflow. The curtain is permanently mounted in either a horizontal or vertical position (on the left/right side of the entrance). Curtain connection should be done in a serviceable manner, manual shut-off valves should be installed on both nozzles to enable disconnection. In the case of a solenoid valve (option – automatics), it must be connected to the water outlet of the device, otherwise, it may be damaged. When tightening the pipeline to the exchanger, the heater connection must be protected against torque (which may cause leakage in the exchanger).

Horizontal installation under the ceiling using mounting pins

Ostro-100W-Air-Curtains-fig-3

Installation under the ceiling is done by using 4 M8 pins. To hang the device on the pins, drill holes Ø 8-9mm in the EPP housing directly in front of the existing holes in the steel inlet grille. The exact location is indicated by special tags on the EPP housing. The pins should be screwed into the nippers at a depth of 9 mm.

Curtain size A(mm) C(mm) Nuber of pins M8
100 72 857 4
150 104 1295 4
200 157 1712 4

Wall installation by means of a horizontal brackets

Ostro-100W-Air-Curtains-fig-5

The curtain can be mounted to the wall in a horizontal position using 2 mounting brackets to the horizontal system. In the brackets there are Ø9mm holes for M8 screws. In the EPP housing, drill holes Ø 12-13mm in front of existing holes in the steel intake grille. The exact location is indicated by the special tags on the EPP housing and the figure below. Then insert the spacer sleeves into the holes and fix the brackets. Screw the remaining screws into the nuts under the steel intake grille so that both grips are in one plane. Locknuts under the handles are used to secure the screws from unscrewing.

Installation using brackets for vertical mounting

It is also possible to install the unit vertically with the engine downwards and upwards. Two vertical mounts are used for this purpose. In the brackets there are Ø9mm holes for M8 screws. In the EPP housing, drill holes Ø 12-13mm in front of existing holes in the steel intake grille. The exact location is indicated by special tags on the EPP housing and the figure below. Then insert the spacer sleeves into the holes and fix the brackets. Screw the remaining screws into the nuts under the steel intake grille so that both grips are in one plane. Locknuts under the handles are used to secure the screws from unscrewing.

Curtain size C(mm) Number of brackets
100 857 2
150 1295 2
200 1712 2

Connection of heating medium

The connection of the heating medium to the heat curtain, using G 1/2″ threaded connections should be made based on a design by an authorized designer. If the air curtain is connected to a district heating network without a mixing unit, a water filter is required. The direction of connection to the water heater does not affect air curtain works. In the case of horizontal and vertical mounting with nozzles at the top, the exchanger is vented through the nozzles. If the device is mounted vertically with nozzles at the bottom to vent the exchanger, use a vent that is located on the exchanger collector on the engine side.

ATTENTION

  • It is necessary to ensure that the unit is properly leveled. When it is mounted in a position other than vertical or horizontal there is a risk of fan damage and unit malfunction.
  • The minimum distance between device and floor cannot be less than 100 mm

Connecting the power supply and control system of the curtain

To connect the power supply, control and/or bleed the Exchange move out the right lid, which is fastened with the lock to the lower steel housing and the main housing EPP. The lid is disassembled in the direction shown by the arrows in the figure below. The lid should be grasped in the following places indicated in the drawing and should be gradually “released” from the locks for several millimeters. Cable entries for power and control cables are located on the inlet grille.

ATTENTION

  • Ensure that no connection wire is clamped between the lid and the rest of the curtains before assembling the lid.

CONTROL PANEL

A set of automatic control may be used (powered 230V) that consists of the following:

  • COMFORT NEW panel – including room thermostat and switch for regulation of 3 speeds of the fan.
  • One COMFORT panel may regulate up to 2 pcs of OSTRO
  • 2-way water valve with actuator; valve should be installed on a return stub of the heater
  • INTELLIGENT electronic control panel with an automatic speed controller, weekly program, and BMS communication.
  • One INTELLIGENT panel may regulate up to 2 pcs of OSTRO
  • Splitter MULTI 6 – control up to 6 Dcs of OSTRO

The system is ready to start once the connections between the thermostat and the valve actuator are done, 230V power is supplied to the thermostat and the fan’s motor is powered by the revs controlle.

COMFORT NEW panel description

  • OFF-I-II-III – switch and fan speed regulation
  • HEAT – the thermostat gives an operation signal to the actuator and fan, the fan turns off when the set temperature is reached, the valve closes the water supply
  • FAN – device fan operation according to the thermostat, valves or electric heaters do not work
  • COOL – the thermostat gives an operation signal to the actuator and fan, the device starts to work when the set temperature is reached

It is possible to use an additional change of the SR1 to SR1 CONST jumper position, in this case the fan can operate regardless of the thermostat. Thermostatic operation is only for valves. In this case:

  • HEAT – fan operation regardless of the thermostat, valves work up to the set temperature
  • FAN – device fan operation, regardless of the thermostat, valves do not work
  • COOL – fan operation regardless of the thermostat, valves work from the set temperature

OSTRO DOOR SWITCH

The OSTRO (DC) door switch is an additional element for switching the curtain on/off, depending on the opening of the door. It is designed for indoor installation. It includes:

  • Relay cabinet – reed relay switchboard
  • Reed relay – Reinforcement for door-fitting, hermetic magnetic switch, consisting of a movable and fixed element

Scheme of the relay cabinet – reed relay interface

Ostro-100W-Air-Curtains-fig-11

When installing the OSTRO door switch, remove the factory-made jumper:

  • NC-1 for curtain OSTRO W (curtain with a water heater) / OSTRO C (curtain without a water heater)
  • NC-COM for curtain OSTRO E (curtain with an electric heater)

DIAGRAMS OF ELECTRICAL CONNECTIONS

The electrical network to which the curtain will be connected should protect against overheating and short-circuiting. It is necessary to protect the air curtain by grounding. Electrical installation and connection to the air curtain must be following applicable building codes and regulations, electrical connection should be carried out by a qualified person familiar with the above instruction. The fan motor has standard internal thermal protection to protect the motor from overheating. The set does not include: a power cord, or main switch

  • diameter and length of the cable should be following local regulations (some deviations are acceptable)

Diagram of connecting

Ostro-100W-Air-Curtains-fig-12

  1. Diagram of connecting one OSTRO 100-150-200 W (water heater) and C (without heater) to the COMFORT panel *The unit set does not consist of: a master switch, a fuse, a feeding cable
    • In case of working without DOOR SWITCH the bridge between terminal NC-COM need to be keep.Ostro-100W-Air-Curtains-fig-13
  2. Diagram of connecting two OSTRO 100-150-200 W (water heater) and C (without heater) to one COMFORT panel *The unit set does not consist of: a master switch, a fuse, a feeding cable

In case of working without DOOR SWITCH the bridge between terminal NC-COM need to be keep.
In the MASTER curtain between the L-NC terminals, replace the factory-made fuse (C 3.15) with C 6.3 (for work with DOOR SWITCH remove the bridge between terminal NC-1)

Ostro-100W-Air-Curtains-fig-14

  1. Diagram of connection of one OSTRO 100-150-200 E curtain (electric heater) to the COMFORT panel *The unit set does not consist of: a master switch, a fuse, a feeding cable
    • In case of working without DOOR SWITCH the bridge between terminal NC-COM need to be keep.Ostro-100W-Air-Curtains-fig-15
  2. Diagram of connection of two OSTRO 100-150-200 E curtain (electric heater) to one COMFORT panel *The unit set does not consist of: a master switch, a fuse, a feeding cable
    • In case of working without DOOR SWITCH the bridge between terminal NC-COM need to be keep.
    • In the MASTER curtain between the L-NC terminals, replace the factory-made fuse (C 3.15) with C 6.3 (for work with DOOR SWITCH remove the bridge between terminal NC-COM)

ATTENTION

  • PTC heaters power supply 3x400V/50Hz or 3x400V/60Hz
  • min. 5 x 2,5 mm for G100E; (B16)
  • min. 5 x 4 mm for G150E; (B20)
  • min. 5 x 6 mm for G200E; (B25)
Connection diagram

Connection diagram of OSTRO 100-150-200 W and C with INTELLIGENT

With DOOR SWITCH

Ostro-100W-Air-Curtains-fig-16

Without DOOR SWITCH

Ostro-100W-Air-Curtains-fig-17

Diagram of connecting two OSTRO 100-150-200 W and C to the INTELLIGENT panel

With DOOR SWITCH

Ostro-100W-Air-Curtains-fig-18

  • In the MASTER curtain between the L-NC terminals, replace the factory-made fuse (C 3.15) with C 6.3 (for work with DOOR SWITCH remove the bridge between terminal NC-COM).

Without DOOR SWITCH

Ostro-100W-Air-Curtains-fig-19

Diagram of connecting one OSTRO 100-150-200 E (electric heater) to the INTELLIGENT panel

With DOOR SWITCH

Ostro-100W-Air-Curtains-fig-20

Without DOOR SWITCH

Ostro-100W-Air-Curtains-fig-21

Diagram of connecting two OSTRO 100-150-200 E (electric heater) to the INTELLIGENT panel

With DOOR SWITCH

Ostro-100W-Air-Curtains-fig-22

  • In the MASTER curtain between the L-NC terminals, replace the factory-made fuse (C 3.15) with C 6.3 (for work with DOOR SWITCH remove the bridge between terminal NC-COM).

Without DOOR SWITCH

Ostro-100W-Air-Curtains-fig-23

  • In the MASTER curtain between the L-NC terminals, replace the factory-made fuse (C 3.15) with C 6.3.

ATTENTION

  • PTC heaters power supply 3x400V/50Hz or 3x400V/60Hz
  • min. 5 x 2,5 mm for G100E; (B16)
  • min. 5 x 4 mm for G150E; (B20)
  • min. 5 x 6 mm for G200E; (B25)

OPERATION AND MAINTENANCE

The engine and fan of the OSTRO air curtains are maintenance-free devices but regular check-ups are advised, especially the motor and bearing the fan’s rotor should rotate freely, free from any axial and radial throws/run-outs and undesired knocks/rattles. The heat exchanger requires systematical cleaning of all dirt/impurities off. Before the start of the heating period, the heat exchanger is advised to be cleaned with compressed air directed to the air outlets; there is no need for dismantling the device. Pay special attention when cleaning the exchanger’s fin due to the high possibility of damaging them. If the fin is bent use a special tool. If the device has not been used for a longer period, unplug it before the next use.

The heat exchanger is not equipped with any fire protection device. The heat exchanger may be damaged if the room temperature goes below 0°C; anti-freeze liquid must be added to the water circulation/system. Anti-freeze liquid must be appropriate for the material the exchanger is made of (copper) as well as other elements of the hydraulic system/circulation. The liquid must be diluted with water accordingly to the manufacturer’s recommendation.

ATTENTION

  • Any repair and maintenance work must be conducted with the power off and the heat input disconnected.
  • Only suitably qualified staff well acquainted with the safety regulations concerning handling an electrical device must be employed when the device is being installed, started, and operated
  • In the event of a coolant leak, when the water system is under pressure, any repairs of the leakage are strictly prohibited.
  • Any repairs to the device must be conducted only if the device is disconnected from the power supply.
  • If the device being operated gives a metallic clatter, or vibration or the level of noise is increasing, check if the mounting of the fan has not become loose – in case of any problems contact the installer of the device or the SONNIGER Authorized Service immediately.

PANEL INTELLIGENT WIFI

PANEL INTELLIGENT WIFI – programmable controller manual

Panel Intelligent WIFI controls actuators/valves and automatically regulates the fan’s speed depending on the required room temperature. The lower temperature in the room the higher the air output is set. Fan speed changes automatically at a lower rate when the temperature in a room gets closer to the desired one. Intelligent WIFI allows to management work of the device via the mobile app TUYA SMART.

Functions

Ostro-100W-Air-Curtains-fig-24

  • Panel INTELLIGENT is designed for the SONNIGER products
  • Weekly thermostat (5/1/1 days)
  • Automatic or manual 3-step fan speed adjustment.
  • Control room temperature (by opening/closing the valve, or by adjusting air volume automatically).
  • Antifreeze mode- protection against dropping room temperature below critical level 5 ~ 15 °C.
  • Possibility to connect external NTC temperature sensor.
  • BMS communication by MODBUS protocol
  • Wireless control via the TUYA SMART app
  • Dry contact feedback

Panel description

Ostro-100W-Air-Curtains-fig-25

  1. Fan Speed: LOW, MED, HI and AUTO
  2. ROOM TEMP. or NTC EXTERNAL SENSOR TEMP. (measured temperature)
  3. Anti-freeze indication
  4. Automatic programable mode
  5. Manual mode
  6. 6 Time Zones for each day
  7. Cooling Mode
  8. Heating Mode
  9. Ventilation Mode
  10. Buttons Lock
  11. SET TEMP. (desired room temperature)
  12. ON/OFF status of time zones
  13. MODE Press shortly to select manual or automatic mode Press and hold for 3s and select cooling, heating or ventilation mode
  14. FAN Press shortly and select fan speed: Low, Med, High or Auto
  15. ON/OFF INTELLIGENT Panel

Technical parameters

Ostro-100W-Air-Curtains-fig-26

1 Power supply 230VAC/50Hz
2 Temperature setting range 5°C 40°C
3 Temperature working range -10°C 60°C
4 IP class 20
5 Temperature sensor Internal / external NTC (optional)
Dimensions

Ostro-100W-Air-Curtains-fig-27

Settings menu

  • When Panel Intelligent is switched off, press and hold MODE for 5 seconds
  • To change option use MODE button.
  • To change value use +/- buttons.
Setting menu Option Value
1 Temperature calibration –9°C ~ +9°C
2 EEPROM 0: no memory

1: memory

3| Fan status| C1: Thermostatic mode

C2: Continuous mode

4| Temperature sensor| 0: Internal Sensor

1: External Sensor NTC (optional)

5| Antifreeze| 0: Off

1: On

6| Antifreeze range| +5°C ~ +15°C
7| ALARM| 0: disable

1: enable

8| Drycontact| 0: NO

1: NC

9| MODBUS| 0: disable

1: enable

10| BMS speed| 0-2400 / 1-9600 / 2-19200
11| Modbus ID| 1~247 (01~F7)

Button lock / unlock

  • To LOCK buttons press and hold + and then – and hold both of them for 5 seconds.
  • To UNLOCK buttons press and hold + and then – and hold both of them for 5 seconds.

Press MODE

  • Change on manual mode or automatic mode

Hold MODE for 5 seconds

  • Change to cool mode , heating mode , ventilation

Press FAN

  • Change of the fan speed low , medium , high , automatyczna

Hold FAN for 5 seconds

  • Manual callendar programming Monday – Friday, Saturday, Sunday 6 settings per day

BMS Functions

  • Setting/Reading work parameters
  • Work/Stop conditions
  • Weekly program
  • Temperature
  • Fan speed
  • Heating, ventilation, cool mode
  • Antifreeze mode
No. Setting Paremeters
1 Working Mode RS485 Semi-duplex; PC or main controller is master;

thermostat is slave
2| Interface| A(+),B(-), 2 wires
3| Baud Rate| 0-2400 / 1-9600 / 2-19200
4| Byte| 9 bits in total: 8 data bit + 1 stop bit
5| Modbus| RTU Mode
6| Transmittion| RTU (Remote Terminal Unit) format (please refer to MOBUS instruction)
7| Thermostat address| 1-247;(0 is broadcast address and stand for all thermostat without response)

WIFI functions

  • Setting/Reading work parameters
  • Work/Stop conditions
  • Weekly program
  • Temperature
  • Fan speed
  • Heating, ventilation, cool mode

CONNECTION INTELLIGENT WIFI WITH TUYA SMART APP

  1. Download the Tuya Smart app (available at App Store and Google Play)
  2. The Control panel connects to the power supply and device, Panel INTELLIGENT should stay off
  3. Turn on the Tuya app and follow the instruction in the app
  4. For the connection process, please enable the GPS and Bluetooth in the phone
  5. To activate the paring mode in the INTELLIGENT Panel tap twice and hold the “+” symbol for 5 seconds until the “SA” symbol shows on the left side of the screen
  6. Choose the „Add device” function, and the app should find the control panel automatically, press the “Add” button, and after completing the configuration process, press “Next” and “Finished”
  7. In the absence of the “Add” function, select the “Small devices” tab and the “Thermostat (Wi-Fi)” function. After that enter the data to connect to the selected WiFi network and confirm, and then “Blink slowly”.
  8. A screen will be displayed with information about searching for a device. After detecting the driver, the connection process is automatic. after completing the configuration process, press “Next” and “Finished”
SPARE PARTS

Ostro-100W-Air-Curtains-fig-38

Registering your product

Thank you for purchasing a Smith’s product. It has been designed and manufactured to the highest quality standards to ensure it gives you efficient and trouble-free service for many years. We are committed to achieving the highest standards and our faith is supported by a free parts and labour guarantee with every product. For more information on the warranty period for this product please visit our website smithsep.co.uk/product- registration/

This gives you the peace of mind that in the unlikely event of product failure, we will repair or replace the product completely free of charge providing the product has been installed, used and maintained in accordance with the instructions. Your statutory rights are not affected by this warranty. It is important to register as soon as possible online at: smithsep.co.uk/product-registration/. This will ensure you will receive prompt and efficient service if your product requires attention within the warranty period. If you do not register your product, you will be required to produce proof of purchase prior to receiving service.

For more details please visit our website: SmithsEP.co.uk

Disposal

As part of the policy of continuous product improvement, Smith’s Environmental Products LTD reserves the right to alter specification without prior notice.

Products with this symbol (crossed out wheelie bin) cannot be disposed as household waste. Old electrical and electronic equipment must be recycled at a facility capable of handling these products and their waste by-products. If you are purchasing replacement equipment your retailer may offer a ‘take back’ scheme, or will be able to give details of the nearest approved authorised treatment facility. Proper recycling and waste disposal will help conserve resources whilst preventing detrimental effects on our health and the environment.

WEEE Registered Code: WEE/ED0093VW

Ostro-100W-Air-Curtains-fig-39

After sales and spares

  • If you experience any problems with the use of your product, please contact our after-sales office +44 (0) 1245 324560.
  • For product information, customer services or sales support call us on: +44 (0) 1245 324900
  • For the Republic of Ireland, contact MT Agencies on 01 864 3363
  • Sales: sales@SmithsEP.co.uk
  • General information: info@SmithsEP.co.uk

Smith’s Environmental Products Ltd

  • Blackall Industrial Estate, South Woodham Ferrers, Chelmsford, Essex CM3 SUW
  • SmithsEP.co.uk

@SmithsEP_UK

ThinkSmiths

SCAN HERE TO REGISTER YOUR PRODUCT

Ostro-100W-Air-Curtains-fig-40

Happy to help

Smith’s Environmental Products Ltd is one of the leading manufacturers of heating and cooling products in the UK. We are committed to achieving the highest standards and our faith is supported by a free parts and labour guarantee with every product (see our website for more information). Our customer service is second to none and we are happy to offer any help and guidance that you might need.

Stockists

  • All products are available nationally from Builders’ Merchants, Plumbers’ Merchants, Heating Equipment Distributors and Kitchen Equipment Distributors.
  • In the event of difficulty, please contact us or visit our website SmithsEP.co.uk for details of your nearest stockist.

Information and advice

Full technical specifications and list prices is available to download from our website or in hard copy from our office. Also available on our website are price lists, individual product data sheets, installation & user guides, where to buy, who to contact and a media centre. Alternatively contact our office 9.00am to 5.00pm Monday to Friday.

As part our commitment to continuous improvement Smith’s Environmental Products may change the specifications of its products without prior notification or public announcement. All descriptions, illustrations, drawings and specifications in this publication present only general particulars and shall not form part of any contract. All dimensions are in mm unless otherwise stated. Please visit the website for the most up to date information.

  • To view the full product information download the datasheet at: www.SmithsEP.co.uk
  • For product information, customer services or sales support call us on: +44 (0) 1245 324900
  • For the Republic of Ireland, contact MT Agencies on: 01 864 3363
  • Sales: sales@SmithsEP.co.uk
  • General information: info@SmithsEP.co.uk

Smith’s Environmental Products Ltd

  • Blackall Industrial Estate, South Woodham Ferrers, Chelmsford, Essex CM3 5UW

SmithsEP.co.uk

@SmithsEP_UK

ThinkSmiths

Smith’s, providing comfort for the built environment

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