USA PHONE Hosted 3CX Voicemail Setup

Product Information

Hosted 3CX
Hosted 3CX is a communication system provided by USA Phone. It offers various features to enhance your communication experience, such as blind transfer, attended transfer, hands-free intercom, call pickup, call park, conference calling, paging to all phones, and more.

Contact Information
For support, you can email support@usaphone.com. Please include your company name, details of your questions, and a callback phone number. Alternatively, you can call 856-761-1000 and select option 1 during business hours to talk to a live support representative. For emergencies after business hours, select option 8.

Specifications

• Product: Hosted 3CX
• Location: 1790 Route 70 East, Cherry Hill, NJ 08003
• Contact: 856-761-1000

Product Usage Instructions

Hosted 3CX Voicemail Setup
Initial Setup

1. Dial 999 or press the Messages button.
2. Enter your PIN.
3. Your default password will be 4663 followed by the # key.

Record Your Name and Voicemail Greeting

1. At the Main Menu, press 9 for Options.
2. Press 5 to change Self Identification Message.
3. Press 0 to record new.
4. Record your First and Last Name followed by the # key.
5. Save Message 0.
6. Press # to exit the previous menu.
7. Press 8 to Change Greeting.
8. Press 0 to record a new greeting.
9. Record the greeting followed by the # key.
10. Press 0 to save.
11. Name and Voicemail greetings are complete and you may hang up.

Main Menu

• • Key: To Play Messages
• 9: Options Menu

• Key: To Exit

Options Menu

• 1: Profile Status
• 2: Not an Option
• 3: Dial a Number – Unavailable Option
• 4: Delete all Messages
• 5: Change Self Identification (First and Last Name)
• 6: Mailbox Info
• 7: Change Voicemail PIN
• 8: Change Greeting
• 9: Repeat options

Checking/Receiving Messages

• *: Play message
• 0: Next Message
• 1: Previous Message
• 2: Repeat Current Message
• 3: Delete Message
• 4: Call back
• 5: Forward to another Voicemail
• 9: Options Menu

FAQ

• How can I get support for Hosted 3CX?
  You can email support@usaphone.com or call 856-761-1000 and select option 1 during business hours. For emergencies after business hours, select option 8.

• Where is USA Phone located?
  USA Phone is located at 1790 Route 70 East, Cherry Hill, NJ 08003.

QUICK FEATURE GUIDE

QUICK FEATURE GUIDE

Feature| Activation Instruction
Blind Transfer| Press Transfer + extension number or BLF + transfer
Attended Transfer|

• Press Transfer
• Dial the extension number you are trying to transfer the call to and then press the # or the Soft Key Transfer
• When someone answers, announce call
• Hang up and the call will be transferred

HandsFree Intercom| Press intercom button + extension number + send (or Intercom + BLF)
Call Pickup| Dial 20 + extension number + # or send
Transfer to Voicemail| Press transfer + *4 + extension + transfer
Call Park| Press an available park key (Park 1, Park 2, Park 3 etc. )
Retrieve Parked Call| Press appropriate park key (Park 1, Park 2, Park 3 etc. )
Conference Calling|

• While on the first call press the “Conference Soft Key”
• Dial second party + dial or #
• Press the “Conference Soft Key” again

Paging to All Phones| Press paging key and speak after you hear the tone (Available only if activated)

INITIAL SETUP

1. Dial 999 or press the Messages button.
2. Enter your PIN.
3. Your default password will be 4663 followed by the # key.

RECORD YOUR NAME AND VOICEMAIL GREETING

1. At the Main Menu, press 9 for Options.
2. Press 5 to change Self Identification Message.
3. Press 0 to record new.
4. Record First and Last Name followed by # key.
5. Save Message 0.
6. Press # to exit the previous menu.
7. Press 8 to Change Greeting.
8. Press 0 to record a new greeting.
9. Record the greeting followed by the # key.
10. Press 0 to save.
11. Name and Voicemail greetings are complete and you may hang up.

MAIN MENU

• Key To Play Messages 9 for the Options Menu # Key To Exit

OPTIONS MENU

1. Profile Status
2. Not an Option
3. Dial a Number -Unavailable Option
4. Delete all Messages
5. Change Self Identification (First and Last Name)
6. Mailbox Info
7. Change Voicemail PIN
8. Change Greeting
9. Repeat options

CHECKING/RECEIVING MESSAGES

• • Play message
• 0 Next Message
• 1 Previous Message
• 2 Repeat Current Message
• 3 Delete Message
• 4 Call back
• 5 Forward to another Voicemail
• 9 Options Menu

Voicemail Setup Rev 4.0
To get support you can email support@usaphone.com and please include your Company name, details of your questions, and a callback phone number or call us at 856-761-1000 and select option 1 during business hours to talk to a live support representative and if after business hours select option 8 for emergencies.
1790 Route 70 East | Cherry Hill, NJ 08003 | 856-761-1000 | usaphone.com
FOR EMERGENCY AFTER-HOURS SERVICE CALL 856-761-1000 AND SELECT 8 WHEN PROMPTED

References

• VoIP Business Phone Systems | IP Phones | Cherry Hill, NJ | USA Phone
• VoIP Products & Solutions for Business | USA Phone

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