Cisco 12.5(1)SU6 Unified Communications Manager Software User Guide

Cisco 12.5(1)SU6 Unified Communications Manager Software

Product Information

Specifications

• Product: Cisco Unified Communications Manager
• Release: 12.5(1)SU6
• First Published: 2022-02-15
• Last Modified: 2023-11-01

Introduction

The Cisco Unified Communications Manager is a comprehensive communications solution designed to provide businesses with an integrated platform for voice, video, messaging, and collaboration. This Feature Configuration Guide provides detailed instructions on how to configure various features and tools within the Cisco Unified Communications Manager.

Getting Started
The Getting Started section provides an overview of the Feature Configuration Guide and explains how to generate a phone feature list.

About the Feature Configuration Guide
The Feature Configuration Guide is a comprehensive resource that provides step-by-step instructions for configuring features and tools in the Cisco Unified Communications Manager. It covers a wide range of topics, including call routing, device configuration, user management, and more.

Generate a Phone Feature List

To generate a phone feature list, follow these steps:

1. Log in to the Cisco Unified CM Administration.
2. Navigate to the Phone Configuration window.
3. Select the desired phone model from the list.
4. Click on the “Generate Feature List” button.
5. The phone feature list will be generated and displayed on the screen.

Configuration Tools

The Configuration Tools section provides an overview of the tools available for configuring the Cisco Unified Communications Manager.

About the Feature Configuration Guide
The Feature Configuration Guide provides detailed instructions on how to configure various features and tools within the Cisco Unified Communications Manager. It covers topics such as call routing, device configuration, user management, and more.

Configuration Tools Overview

The Cisco Unified Communications Manager provides several configuration tools, including:

• Cisco Unified Communications Manager Administration: This web-based interface allows administrators to configure and manage various aspects of the system, such as users, devices, and dial plans.
• Cisco Unified Communications Manager Serviceability: This tool provides diagnostic and troubleshooting capabilities for the Cisco Unified Communications Manager.

Log In to Cisco Unified CM Administration
To log in to the Cisco Unified CM Administration, follow these steps:

1. Open a web browser and enter the IP address or hostname of the Cisco Unified Communications Manager.
2. Enter your username and password in the provided fields.
3. Click on the “Log In” button.

Log into Cisco Unified Communications Manager Serviceability
To log into Cisco Unified Communications Manager Serviceability, follow these steps:

1. Open a web browser and enter the IP address or hostname of the Cisco Unified Communications Manager.
2. Append “/ccmservice” to the URL and press Enter.
3. Enter your username and password in the provided fields.
4. Click on the “Log In” button.

Generate a Phone Feature List

To generate a phone feature list, follow these steps:

1. Log in to the Cisco Unified CM Administration.
2. Navigate to the Phone Configuration window.
3. Select the desired phone model from the list.
4. Click on the “Generate Feature List” button.
5. The phone feature list will be generated and displayed on the screen.

FAQ

Q: Are the specifications of the product subject to change?
A: Yes, the specifications and information regarding the products in this manual are subject to change without notice.

Q: Where can I find the software license and limited warranty information?
A: The software license and limited warranty information can be found in the information packet that shipped with the product. If you are unable to locate it, contact your Cisco representative for a copy.

Q: Are there any warranties provided for the document files and software?
A: No, all document files and software provided by Cisco and its suppliers are provided “as is” with all faults. Cisco and its suppliers disclaim all warranties, expressed or implied.

Q: What should I do if I experience any damages or losses while using this manual?
A: In the event of any damages or losses arising out of the use or inability to use this manual, Cisco and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages.

Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6
First Published: 2022-02-15 Last Modified: 2023-11-01
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CONTENTS

PART I CHAPTER 1 CHAPTER 2
PART II CHAPTER 3

Getting Started 45
Feature Configuration Overview 1 About the Feature Configuration Guide 1 Generate a Phone Feature List 1
Configuration Tools 3 About the Feature Configuration Guide 3 Configuration Tools Overview 3 Cisco Unified Communications Manager Administration 3 Log In to Cisco Unified CM Administration 4 Cisco Unified Communications Manager Serviceability 4 Log into Cisco Unified Communications Manager Serviceability 5 Generate a Phone Feature List 5
Remote Worker Features 7
Cisco Unified Mobility 9 Cisco Unified Mobility Overview 9 Mobility Features 10 Cisco Unified Mobility Prerequisites 11 Cisco Unified Mobility Configuration Task Flow 12 Configure a Mobility User 13 Configure Mobility Users Through Bulk Administration 13 Provision Mobility Users Through LDAP 14 Configure Mobility for IP Phones 15

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CHAPTER 4

Configure Softkey Template for Mobility 15 Enable Mobility Within Feature Control Policy 16 Configure IP Phone for Mobility 17 Configure a Remote Destination Profile 17 Configure a Remote Destination 18 Configure an Access List 19 Configure Mobile Voice Access 19 Activate the Cisco Unified Mobile Voice Access Service 21 Enable Mobile Voice Access 21 Configure Directory Number for Mobile Voice Access 21 Restart Cisco CallManager Service 22 Configure an Existing H.323 or SIP Gateway for Remote Access 22 Configure a New H.323 Gateway for Remote Access 24 Configure Enterprise Feature Access 26 Configure Intelligent Session Control 27 Configure Mobility Service Parameters 27 Configure Cisco Jabber Dual-Mode 28 Configure Other Dual-Mode Devices 28 Configure a Mobility Profile 29 Add a Dual-Mode Device for Cisco Jabber 29 Dual-Mode Device Configuration Fields 30 Add Other Dual-Mode Device 31 Configure a Mobility Identity 32 Configure Handoff Number 32 Cisco Unified Mobility Call Flow 33 FMC Over SIP Trunks Without Smart Client 33 Hunt Group Login and Logout for Carrier-Integrated Mobile Devices 34 Cisco Unified Mobility Interactions 34 Cisco Unified Mobility Restrictions 36 Cisco Unified Mobility Troubleshooting 40 Cannot Resume Call on Desktop Phone 40
Device Mobility 41 Device Mobility Overview 41

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CHAPTER 5 CHAPTER 6

Device Pool Assignment 43 Device Mobility Groups Operations Summary 44 Device Mobility Prerequisites 45 Device Mobility Configuration Task Flow 46 Enable Device Mobility Clusterwide 46 Enable Device Mobility for Individual Devices 47 Configure a Physical Location 47 Configure a Device Mobility Group 47 Configure a Device Pool for Device Mobility 48 Configure Device Mobility Information 48 View Roaming Device Pool Parameters 49 Device Mobility Interactions 49 Device Mobility Restrictions 50
Extend and Connect 51 Extend and Connect Overview 51 Extend and Connect Prerequisites 52 Extend and Connect Configuration Task Flow 52 Configure User Account 52 Add User Permissions 53 Create CTI Remote Devices 53 Add Directory Number to a Device 54 Add Remote Destination 55 Verify Remote Destination 55 Associate User with Device 56 CTI Remote Device (CTIRD) Call Flows 56 Extend and Connect Interactions 57 Extend and Connect Restrictions 58
Remote Worker Emergency Calling 61 Remote Worker Emergency Calling Overview 61 Remote Worker Emergency Calling Prerequisites 61 Remote Worker Emergency Calling Configuration Task Flow 62 Configure User As a Remote Worker 62

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CHAPTER 7
PART III CHAPTER 8 CHAPTER 9

Specify Alternate Routing for Emergency Calling 62 Configure the Application Server 63 Configure E911 Messages 63
Configure Mobile and Remote Access 65 Mobile and Remote Access Overview 65 Mobile and Remote Access Prerequisites 67 Mobile and Remote Access Configuration Task Flow 68 Activate Cisco AXL Web Service 69 Configure Maximum Session BitRate for Video 69 Configure a Device Pool for Mobile and Remote Access 69 Configure ICE 70 Configure Phone Security Profile for Mobile and Remote Access 71 Configure Mobile and Remote Access Access Policy for Cisco Jabber Users 71 Configure Users for Mobile and Remote Access 73 Configure Endpoints for Mobile and Remote Access 73 Configure Cisco Expressway for Mobile and Remote Access 73
Remote Network Access 75
Wireless LAN 77 Wireless LAN Overview 77 Wireless LAN Configuration Task Flow 77 Configure a Network Access Profile 78 Configure a Wireless LAN Profile 78 Configure a Wireless LAN Profile Group 78 Link a Wireless LAN Profile Group to a Device or Device Pool 78 Link a Wireless LAN Profile Group to a Device 79 Link a Wireless LAN Profile Group to a Device Pool 79
VPN Client 81 VPN Client Overview 81 VPN Client Prerequisites 81 VPN Client Configuration Task Flow 81

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PART IV CHAPTER 10

Complete Cisco IOS Prerequisites 82 Configure Cisco IOS SSL VPN to Support IP Phones 83 Complete ASA Prerequisites for AnyConnect 84 Configure ASA for VPN Client on IP Phone 85 Upload VPN Concentrator Certificates 87 Configure VPN Gateway 87 VPN Gateway Fields for VPN Client 88 Configure VPN Group 88 VPN Group Fields for VPN Client 89 Configure VPN Profile 89 VPN Profile Fields for VPN Client 90 Configure VPN Feature Parameters 90 VPN Feature Parameters 91 Add VPN Details to Common Phone Profile 92
Licensing 93
Licensing 95 Licensing 95 Unified Communications Manager Licensing 96 License Compliance 97 User Only Licensing 98 Device Only 98 User and Device 98 Maximum Number of Devices Per User 105 TelePresence Room License 105 License Substitution 105 Licensing Scenarios 106 Adding Users 106 Adding Unassociated Devices 106 Adding Users with Associated Devices 107 Number of Devices Per User 108 License Usage Report 108 Cisco Unified Reporting 109

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PART V CHAPTER 11
CHAPTER 12

Monitoring and Recording 111
Silent Monitoring 113 Silent Monitoring Overview 113 Silent Monitoring Prerequisites 114 Configure Silent Monitoring Task Flow 114 Enable Built in Bridge for Phones Clusterwide 115 Enable Built in Bridge for a Phone 115 Enable Monitoring Privileges for Supervisor 116 Assign a Monitoring Calling Search Space 116 Configure Silent Monitoring Notification Tones 116 Configure Secure Silent Monitoring 117 Configure an Encrypted Phone Security Profile 117 Assign Security Profile to Phone 118 Configure Silent Monitoring for Unified Contact Center Express 118 Silent Monitoring Interactions 119 Silent Monitoring Restrictions 119
Recording 121 Recording Overview 121 Multi-Fork Recording 122 Recording Media Source Selection 123 Recording Prerequisites 124 Recording Configuration Task Flow 125 Create a Recording Profile 125 Configure SIP Profile for Recording 126 Configure SIP Trunks for Recording 126 Configure Route Pattern for Recording 127 Configure Agent Phone Line for Recording 127 Enable Built in Bridge for Cluster 128 Enable Built in Bridge for a Phone 128 Enable Gateway for Recording 128 Configure Recording Notification Tones 129

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PART VI CHAPTER 13
CHAPTER 14

Configure a Record Feature Button 129 Configure a Phone Button Template for Recording 130 Associate a Phone Button Template with a Phone 130
Configure a Record Softkey 130 Configure a Softkey Template for Recording 131 Associate a Softkey Template with a Phone 131 Associate a Softkey Template with a Common Device Configuration 132
Recording Call Flow Examples 133 Recording Interactions and Restrictions 133
Call Center Features 135
Agent Greeting 137 Agent Greeting Overview 137 Agent Greeting Prerequisites 137 Agent Greeting Configuration Task Flow 137 Configure Built In Bridge 138 Agent Greeting Troubleshooting 139
Auto-Attendant 141 Auto-Attendant Overview 141 Cisco Unity Connection Configuration 142 Cisco Unity Connection Configuration Task Flow 142 Configure CTI Route Point 143 Configure Auto-Attendant System Call Handler 144 Configure Caller Input Option 144 Configure Extension for Operator Call Handler 145 Modify Standard Call Transfer Rule for Operator 145 Update Default System Transfer Restriction Table 145 Cisco Unity Connection Auto-Attendant Troubleshooting 145 Cisco Unified CCX Configuration 146 Cisco Unified CCX Prerequisites 146 Cisco Unified CCX Auto-Attendant Task Flow 146 Cisco Unity Express Configuration 147

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CHAPTER 15

Cisco Unity Express Auto-Attendant Troubleshooting 148
Manager Assistant 149 Cisco Unified Communications Manager Assistant Overview 149 Manager Assistant Shared Line Overview 150 Manager Assistant Proxy Line Overview 151 Manager Assistant Prerequisites 151 Manager Assistant Task Flow for Proxy Lines 152 Run the Cisco Unified CM Assistant Configuration Wizard 152 Manager Assistant Service Parameters for Proxy Line 154 Configure Manager And Assign Assistant For Proxy Line 157 Configure Assistant Line Appearances for Proxy Line 158 Manager Assistant Task Flow for Shared Lines 159 Configure Partitions for Manager Assistant Shared Line Support 161 Partition Name Guidelines for Manager Assistant Shared Line Support 161 Configure Calling Search Spaces for Manager Assistant Shared Line Support 162 Configure Cisco IP Manager Assistant Service Parameters 162 Configure Intercom Settings 163 Configure an Intercom Partition 163 Configure an Intercom Calling Search Space 164 Configure an Intercom Directory Number 164 Configure an Intercom Translation Pattern 165 Configure Multiple Manager Assistant Pool 165 Configure Secure TLS Connection to CTI for Manager Assistant 166 Configure IPMASecureSysUser Application User 166 Configure CAPF Profile 167 Configure Cisco WebDialer Web Service 168 Configure CTI Route Point 169 Configure IP Phone Services for Manager and Assistant 169 Cisco IP Phone Services Configuration Fields 170 Configure Phone Button Templates for Manager, Assistant, and Everyone 173 Configure a Phone Button Template for Manager Assistant 173 Associate a Manager Assistant Button Template with a Phone 174 Configure Manager and Assign Assistant for Shared Line Mode 174

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PART VII CHAPTER 16
CHAPTER 17

Configure Assistant Line Appearances for Shared Line 175 Install Assistant Console Plugin 176 Manager Assistant Interactions 177 Manager Assistant Restrictions 179 Cisco Unified Communications Manager Assistant Troubleshooting 180 Calling Party Gets Reorder Tone 181 Calls Do Not Get Routed When Filtering Is On or Off 182 Cisco IP Manager Assistant Service Unreachable 182 Cannot Initialize Cisco IP Manager Assistant Service 184 Assistant Console Installation from Web Fails 184 HTTP Status 503–This Application Is Not Currently Available 184 Manager Is Logged Out While the Service Is Still Running 185 Manager Cannot Intercept Calls That Are Ringing on the Assistant Proxy Line 185 No Page Found Error 186 System Error – Contact System Administrator 186 Unable to Call Manager When Cisco IP Manager Assistant Service is Down 187 User Authentication Fails 188
Voice Messaging Features 189
Audible Message Waiting Indicator 191 Audible Message Waiting Indicator Overview 191 Audible Message Waiting Indicator Prerequisites 191 Audible Message Waiting Indicator Configuration Task Flow 191 Configure Audible Message Waiting Indicator Service Parameters 192 Configure Audible Message Waiting Indicator for a Directory Number 192 Configure Audible Message Waiting Indicator for a SIP Profile 193 Audible Message Waiting Indicator Troubleshooting 193 Audible Message Waiting Indicator Is Not Heard on the Phone 193 Localized AMWI Tone Is Not Played in a Specific Locale 194
Immediate Divert 195 Immediate Divert Overview 195 Immediate Divert Prerequisites 196

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PART VIII CHAPTER 18
CHAPTER 19

Immediate Divert Configuration Task Flow 196 Configure Immediate Divert Service Parameters 197 Configure a Softkey Template for Immediate Divert 198 Associate a Softkey Template with a Common Device Configuration 199 Add a Softkey Template to the Common Device Configuration 199 Associate a Common Device Configuration with a Phone 200 Associate a Softkey Template with a Phone 200
Immediate Divert Interactions 201 Immediate Divert Restrictions 202 Immediate Divert Troubleshooting 203
Key is not active 203 Temporary Failure 203 Busy 203
Conferencing Features 205
Ad Hoc Conferencing 207 Ad Hoc Conferencing Overview 207 Ad Hoc Conferencing Task Flow 207 Configure Softkey Template for Conferencing 208 Associate Softkey Template Common Device 209 Add a Softkey Template to a Common Device Configuration 210 Associate a Common Device Configuration with a Phone 210 Associate a Softkey Template with a Phone 211 Configure Ad Hoc Conferencing 211 Ad Hoc Conferencing Service Parameters 211 Configure Join Across Lines 214 Conference Interactions 215 Conference Restrictions 215
Meet-Me Conferencing 219 Meet-Me Conferencing Overview 219 Meet-Me Conferencing Task Flow 219 Configure a Softkey Template for Meet-Me Conferencing 220

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CHAPTER 20
PART IX CHAPTER 21

Associate a Softkey Template with a Common Device Configuration 221 Add a Softkey Template to a Common Device Configuration 221 Associate a Common Device Configuration with a Phone 222
Associate a Softkey Template with a Phone 222 Configure a Meet-Me Conferencing Number 222
Meet-Me Number and Pattern Settings 223 Meet-Me Conferencing Restrictions 224
Conference Now 225 Conference Now Overview 225 Conference Now Prerequisites 225 Activate Cisco IP Voice Media Streaming 226 Configure Conference Now Settings 226 Enable Conference Now for User 227 Enable Conference Now via LDAP 227 Conference Now Interactions 228 Conference Now Restrictions 228
Placing Calls 231
Call Back 233 Call Back Overview 233 Call Back Prerequisites 233 Call Back Configuration Task Flow 234 Configure Softkey Template for CallBack 235 Associate CallBack Softkey Template with a Common Device Configuration 236 Associate CallBack Softkey Template with Phone 237 Configure CallBack Button 237 Configure Phone Button Template for Call Back 238 Associate a Button Template with a Phone 238 Call Back Interactions 239 Call Back Restrictions 240 Call Back Troubleshooting 240 Unplug/Reset Phone After Pressing CallBack Softkey but Before CallBack Occurs 240

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CHAPTER 22 CHAPTER 23

Caller Misses to View Availability Notification Before Phone Reset 240 Call Back Error Messages 241
CallBack Is Not Active 241 CallBack Is Already Active 241 CallBack Cannot Be Activated 242 Key Not Active 242
Hotline 243 Hotline Overview 243 System Requirements for Hotline 244 Hotline Configuration Task Flow 244 Create Custom Softkey Template 244 Configure Hotline on Phones 245 Configure Route Class Signaling Task Flow 245 Enable Route Class Signaling in the Cluster 246 Enable Route Class Signaling on Trunks 247 Enable Route Class Signaling on Gateways 247 Configure Signaling Labels for the Hotline Route Class 247 Configure the Route Class on Hotline Route Patterns 248 Configure the Route Class on Hotline Translation Patterns 249 Configure Hotline to Call Only or Receive Only Task Flow 249 Configure Partitions for Hotline Call Only Receive Only 249 Configure Calling Search Space for Hotline Call Only Receive Only 250 Configure Call Only on Hotline Phone 250 Configure Receive Only on Hotline Phone 251 Configure Call Screening with a Calling Search Space 251 Configure Partitions for Hotline Call Screening 251 Create Calling Search Space for Hotline Call Screening 252 Configure Hotline Phones for Call Screening 253 Hotline Troubleshooting 253
Speed Dial and Abbreviated Dial 255 Speed Dial and Abbreviated Dial Overview 255 Programming Speed Dials with Pauses 255

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CHAPTER 24

Speed Dial and Abbreviated Dial Configuration Task Flow 256 Configure Speed Dial and Abbreviated Dial 256
WebDialer 259 WebDialer Overview 259 WebDialer Prerequisites 259 WebDialer Configuration Task Flow 260 Activate WebDialer 261 Enable WebDialer Tracing 261 Configure WebDialer Servlet 262 Configure Redirector Servlet 262 Configure WebDialer Application Server 263 Configure Secure TLS Connection to CTI 263 Configure WDSecureSysUser Application User 264 Configure CAPF Profile 264 Configure Cisco IP Manager Assistant 265 Configure Language Locale for WebDialer 266 Configure WebDialer Alarms 266 Configure Application Dial Rules 267 Add Users to Standard CCM End User Group 267 Configure Proxy User 268 Add a WebDialer End User 268 Assign Authentication Proxy Rights 268 WebDialer Interactions 269 WebDialer Restrictions 270 WebDialer Troubleshooting 270 Authentication Error 270 Service Temporarily Unavailable 270 Directory Service Down 271 Cisco CTIManager Down 271 Session Expired, Please Login Again 271 User Not Logged In on Any Device 272 Failed to Open Device/Line 272 Destination Not Reachable 272

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CHAPTER 25

Paging 275 Paging Overview 275 InformaCast Basic Paging 275 InformaCast Advanced Notification 275 InformaCast Mobile 276 Paging Prerequisites 276 Cisco Unified Communications Manager Configuration for Basic Paging Task Flow 277 Configure SNMP for Paging 278 Enable SNMP Service 278 Create an InformaCast SNMP Community String 278 Configure Region for Paging 279 Set Default Codec to G.711 279 Configure a Device Pool for Paging 280 Configure Partitions and Calling Search Spaces for Paging 280 Configure Route Partition for InformaCast Paging 280 Configure Calling Search Space for InformaCast Paging 281 Configure CTI Ports for Paging 281 Configure Access Control Group with AXL Access 282 Configure Application User for Paging 282 Enable Web Access for a Phone 283 Enable Web Access for Common Phone Profile 283 Enable Web Access for Enterprise Phone Configuration 284 Configure Authentication URL 284 Set Authentication URL 285 Reset Your Phones 285 Test Your Phones 285 Advanced Notification Paging Configuration Task Flow 286 Install the InformaCast Virtual Appliance 286 Configure Connection to InformaCast 288 Configure Panic Button 289 Configure CallAware Emergency Call Alerting 291 Paging Interactions 292 Advanced Notification Paging Interactions 292

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CHAPTER 26
PART X CHAPTER 27

Intercom 293 Intercom Overview 293 Intercom and Default Devices 293 Intercom Prerequisites 294 Intercom Configuration Task Flow 294 Configure Intercom Partition 294 Configure an Intercom Calling Search Space 295 Configure an Intercom Translation Pattern 295 Configure an Intercom Directory Number 296 Intercom Line and Speed Dial Configuration 297 Intercom Interactions 297 Intercom Restrictions 298 Intercom Troubleshooting 299 Busy Tone When Dialing Out of Intercom Line 299 Intercom Calls cannot use Talkback with Speaker, Handset or Headset 300 Troubleshooting SCCP 300 Intercom Lines Not Showing Up on Phone 300 Intercom Lines Not Showing Up When Phone Falls Back to SRST 300 Troubleshooting SIP 301 Debug Phones That Are Running SIP 301 Configuration of Phones That Are Running SIP 301 Cisco Extension Mobility User Is Logged In But Intercom Line Does Not Display 301 Intercom Line Fails to Display on Phone 301
Receiving Calls 303
Prime Line Support 305 Prime Line Support Overview 305 Prime Line Support Prerequisites 305 Prime Line Support Configuration Task Flow 305 Configure Clusterwide Prime Line Support 306 Configure Prime Line Support for Devices 306 Prime Line Support Interactions 307

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CHAPTER 28 CHAPTER 29

Prime Line Support Troubleshooting 307 Prime Line Support Does Not Work When Set To True 307 Unable To Answer Inbound Calls 308 Inbound Calls Are Answered Automatically 308
Call Forwarding 309 Call Forwarding Overview 309 Call Forward All, Including CFA Loop Prevention and CFA Loop Breakout 310 Call Forwarding Configuration Task Flow 311 Configure Partitions for Call Forwarding 311 Partition Name Guidelines for Call Forwarding 312 Configure Calling Search Space for Call Forwarding 313 Configure Call Forwarding when Hunt List is Exhausted or Hunt Timer Expires 313 Hunt Call Treatment Fields for Call Forwarding 314 Configure Call Forward No Bandwidth 316 Directory Number Configuration Fields for Call Forwarding 316 Configure Call Forward Alternate Destination 317 MLPP Alternate Party And Confidential Access Level Settings Fields for Call Forwarding 318 Configure Other Call Forwarding Types 318 Call Forwarding Fields 319 Enable Destination Override for Call Forwarding 327 Call Forwarding Interactions 327 Call Forwarding Restrictions 331
Call Pickup 333 Call Pickup Overview 333 Group Call Pickup Overview 333 Other Group Pickup Overview 333 Directed Call Pickup Overview 334 BLF Call Pickup Overview 334 Call Pickup Configuration Task Flow 335 Configure a Call Pickup Group 337 Assign a Call Pickup Group to Directory Numbers 337 Configure Partitions for Call Pickup 338

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CHAPTER 30

Configure Calling Search Space 338 Assign a Call Pickup Group to Hunt Pilots 339 Configure Call Pickup Notification 339
Configure Call Pickup Notification for a Call Pickup Group 340 Configure Call Pickup Notification for a Directory Number 341 Configure BLF Call Pickup Notification 342 Configure Directed Call Pickup 343 Configure a Time Period 343 Configure Time Schedule 343 Associate a Time Schedule with a Partition 344 Configure Automatic Call Answering 344 Configure Auto Call Pickup 344 Configure BLF Auto Pickup 345 Configure Call Pickup Phone Buttons 345 Configure Call Pickup Phone Button Template 346 Associate Call Pickup Button Template with Phone 346 Configure BLF Speed Dial Number for the BLF Call Pickup Initiator 346 Configure Softkeys for Call Pickup 347 Configure a Softkey Template for Call Pickup 347 Associate a Softkey Template with a Common Device Configuration 349 Associate a Softkey Template with a Phone 350 Call Pickup Interactions 350 Call Pickup Restrictions 351
Call Park and Directed Call 353 Call Park Overview 353 Call Park Prerequisites 354 Call Park Configuration Task Flow 354 Configure Clusterwide Call Park 355 Configure a Partition for Call Park 356 Configure a Call Park Number 357 Call Park Configuration Fields 358 Configure a Softkey Template for Call Park 359 Associate a Softkey Template with a Common Device Configuration 360

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Add a Softkey Template to a Common Device Configuration 360 Associate a Common Device Configuration with a Phone 360 Associate a Softkey with a Phone 361 Configure Call Park Button 361 Configure a Phone Button Template for Call Park 361 Associate a Button Template with a Phone 362 Configure Park Monitoring 362 Configure Park Monitoring System Timers 363 Configure Park Monitoring for Hunt Pilots 364 Configure Park Monitoring for a Directory Number 364 Configure Park Monitoring via Universal Line Template 365 Call Park Interactions 367 Call Park Restrictions 368 Troubleshooting Call Park 368 User Cannot Park Calls 368 Call Park Number is Not Displayed Long Enough 369 Directed Call Park Overview 369 Directed Call Park Prerequisites 369 Directed Call Park Configuration Task Flow 369 Configure ClusterWide Directed Call Park 370 Configure a Directed Call Park Number 370 Directed Call Park Configuration Settings 371 Configure BLF/Directed Call Park Buttons 371 BLF/Directed Call Park Configuration Fields 372 Synchronize Directed Call Park with Affected Devices 372 Directed Call Park Interactions 373 Directed Call Park Restrictions 374 Troubleshooting Directed Call Park 375 User Cannot Retrieve Parked Calls 375 User Cannot Park Calls 375 User Receives a Reorder Tone After the Reversion Timer Expires 375 User Receives a Reorder Tone or Announcement 376 User Cannot Park a Call at a Number Within The Range 376 Parked Calls Revert Too Quickly 376

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CHAPTER 31

Park Slot Unavailable 376 Parked Calls Do Not Revert to the Parked Call Number 376 Number or Range Cannot Be Deleted Because It Is in Use 376
Extension Mobility 377 Extension Mobility Overview 377 Extension Mobility Prerequisites 377 Extension Mobility Configuration Task Flow 378 Activate Extension Mobility Services 378 Configure the Cisco Extension Mobility Phone Service 379 Create an Extension Mobility Device Profile for Users 380 Associate a Device Profile to a User 380 Subscribe to Extension Mobility 381 Configure the Change Credential IP Phone Service 381 Configure Service Parameters for Extension Mobility 382 Extension Mobility Service Parameters 382 Cisco Extension Mobility Interactions 385 Cisco Extension Mobility Restrictions 387 Extension Mobility Troubleshooting 388 Troubleshoot Extension Mobility 388 Authentication Error 388 Blank User ID or PIN 388 Busy Please Try Again 388 Database Error 389 Dev Logon Disabled 389 Device Name Empty 389 EM Service Connection Error 389 Extension Mobility Performance During Upgrade 389 Host Not Found 389 HTTP Error 390 Phone Resets 390 Phone Services Unavailable After Login 390 Phone Services Unavailable After Logout 390 User Logged in Elsewhere 391

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User Profile Absent 391
Extension Mobility Cross Cluster 393 Extension Mobility Cross Cluster Overview 393 Extension Mobility Cross Cluster Prerequisites 393 Extension Mobility Cross Cluster Configuration Task Flow 393 Configure Extension Mobility 395 Activate Services for Extension Mobility Cross Cluster 395 Configure the Extension Mobility Phone Service 396 Configure a Device Profile for Extension Mobility Cross Cluster 397 Enable Extension Mobility Cross Cluster for a User 402 Subscribe Devices to Extension Mobility 402 Configure Certificates for Extension Mobility Cross Cluster 403 Activate the Bulk Provisioning Service 403 Configure Bulk Certificate Management and Export Certificates 404 Consolidate the Certificates 405 Import the Certificates into the Clusters 405 Configure Extension Mobility Cross Cluster Devices and Templates 406 Create a Common Device Configuration 406 Configure an Extension Mobility Cross Cluster Template 407 Set the Default Template 407 Add Extension Mobility Cross Cluster Devices 407 Configure a Geolocation Filter for Extension Mobility Cross Cluster 408 Configure Feature Parameters for Extension Mobility Cross Cluster 408 Feature Parameter Fields for Extension Mobility Cross Cluster 408 Configure Intercluster SIP Trunk for Extension Mobility Cross Cluster 411 Configure an Intercluster Service Profile for Extension Mobility Cross Cluster 412 Configure Remote Cluster Services 412 Extension Mobility Cross Cluster Interactions 412 Extension Mobility Cross Cluster Restrictions 413 Extension Mobility Cross Cluster and Security Mode for Different Cluster Versions 416 Extension Mobility Cross Cluster Troubleshooting 418 Extension Mobility Application Error Codes 418 Extension Mobility Service Error Codes 419

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CHAPTER 33 CHAPTER 34

Extension Mobility Roaming Across Clusters 423 Extension Mobility Roaming Across Clusters Overview 423 System Requirements for Extension Mobility Roaming Across Clusters 424 Extension Mobility Roaming Across Clusters Login 424 ILS Interaction 427 Extension Mobility Roaming Across Clusters Task Flow 427 Generate a Phone Feature List 427 Activate Extension Mobility Services 428 Configure the Cisco Extension Mobility Phone Service 428 Create an Extension Mobility Device Profile for Users 429 Associate a Device Profile to a User 430 Subscribe to Extension Mobility 430 Configure Roaming for Extension Mobility Users 431 Extension Mobility Roaming Across Clusters Interactions and Restrictions 431 Different Types of Extension Mobility 431 Extension Mobility Roaming Across Clusters Troubleshooting 432 Authentication Error 432 Blank User ID or PIN 432 Busy Please Try Again 432 Database Error 433 Dev Logon Disabled 433 Device Name Empty 433 EM Service Connection Error 433 Host Not Found 433 HTTP Error 434 Phone Resets 434 Phone Services Unavailable After Login 434 Phone Services Unavailable After Logout 434 User Logged in Elsewhere 434 User Profile Absent 435
Hold Reversion 437 Hold Reversion Overview 437

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CHAPTER 35 CHAPTER 36

Hold Reversion Prerequisites 437 Hold Reversion Configuration Task Flow 438
Configure Call Focus Priority for Hold Reversion 438 Configure Hold Reversion Timer Defaults for Cluster 439 Configure Hold Reversion Timer Settings for Phone 440 Hold Reversion Interactions 441 Hold Reversion Restrictions 442
Accessing Hunt Groups 445 Hunt Group Overview 445 Hunt Group Prerequisites 446 Hunt Group Configuration Task Flow 446 Configure a Softkey Template for Hunt Group 446 Associate a Softkey Template with a Common Device Configuration 448 Add a Softkey Template to a Common Device Configuration 448 Associate a Common Device Configuration with a Phone 449 Associate a Softkey Template with a Phone 449 Configure Phones for Hunt Group 449 Configure Hunt Group Service Parameter 450 Hunt Group Interactions 451 Hunt Group Restrictions 451
Malicious Call Identification 453 Malicious Call Identification Overview 453 Malicious Call Identification Prerequisites 453 Malicious Call Identification Configuration Task Flow 454 Set Malicious Call ID Service Parameter 455 Configure Malicious Call ID Alarms 455 Configure a Softkey Template for Malicious Call Identification 456 Associate a Softkey Template with a Common Device Configuration 456 Add a Softkey Template to a Common Device Configuration 457 Associate a Common Device Configuration with a Phone 457 Associate a Softkey Template with a Phone 458 Configure Malicious Call Identification Button 458

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CHAPTER 38
PART XI CHAPTER 39

Configure Malicious Call ID Phone Button Template 458 Associate a Button Template with a Phone 459 Malicious Call Identification Interactions 459 Malicious Call Identification Restrictions 461 Malicious Call ID Troubleshooting 461
Call Transfer 463 Call Transfer Overview 463 Call Transfer Configuration Task Flow 464 Configure Consult and Blind Transfer 464 Configure a Softkey Template for Transfer 464 Configure Transfer Button 467 Configure Transfer On-Hook 468 Configure Direct Transfer 468 Configure a Softkey Template for Direct Transfer 469 Configure Direct Transfer Button 472 Call Transfer Interactions 473 Call Transfer Restrictions 474
External Call Transfer Restrictions 475 External Call Transfer Restrictions Overview 475 Configure External Call Transfer Restrictions Task Flow 476 Configure the Service Parameter for Call Transfer Restrictions 476 Configure Incoming Calls Task Flow 477 Configure the Clusterwide Service Parameter 477 Configure Gateways for Call Transfer Restrictions 478 Configure Trunks for Call Transfer Restrictions 478 Configure Outgoing Calls 479 External Call Transfer Restrictions Interactions 480 External Call Transfer Restrictions Restrictions 480
Presence and Privacy Features 481
Barge 483

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CHAPTER 40

Barge Overview 483 Built-In Conference 484 Shared Conference 484 Built-In and Shared Conference Differences 484
Barge Configuration Task Flow 485 Configure Softkey Template for Built-In Conferencing 486 Configure Softkey Template for Shared Conferencing 487 Associate Softkey Template with Phone 488 Associate a Softkey Template with Common Device Configuration 488 Add a Softkey Template to Common Device Configuration 488 Associate Common Device Configuration with Phone 489 Configure Barge for Built-In Conferencing 490 Configure Barge for Shared Conferencing 490 Associate User with Device 491
Barge Interactions 491 Barge Restrictions 492 Barge Troubleshooting 492
No Conference Bridge Available 492 Error: Past Limit 493
BLF Presence 495 BLF Presence Overview 495 BLF Presence Prerequisites 495 BLF Presence Configuration Task Flow 496 Configure/Synchronize Cluster-Wide Enterprise Parameters for BLF 497 Configure Cluster-Wide Service Parameters for BLF 497 Configure BLF Presence Groups 498 BLF Presence Group Fields for BLF 499 BLF Presence Group Association with Devices and Users 500 Associate BLF Presence Groups with Phone 500 Associate BLF Presence Groups with SIP Trunk 501 Associate BLF Presence Groups with End User 502 Associate BLF Presence Groups with Application User 502 Accept BLF Presence Requests from External Trunks and Applications 503

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CHAPTER 41 CHAPTER 42

Configure a Calling Search Space for Presence Requests 503 Configure a Phone Button Template for BLF and SpeedDial Buttons 504 Associate Button Template with a Device 505 Configure User Device Profile 505 BLF Presence Interactions 506 BLF Presence Restrictions 506
Call Display Restrictions 509 Call Display Restrictions Overview 509 Call Display Restrictions Configuration Task Flow 509 Configure Partitions for Call Display Restrictions 510 Partition Name Guidelines 511 Configure Calling Search Spaces for Call Display Restrictions 511 Configure the Service Parameter for Connected Number Display Restriction 512 Configure Translation Patterns 512 Translation Pattern Fields for Call Display Restrictions 513 Configure Phones for Call Display Restrictions 514 Configure the PSTN Gateway for Call Display Restrictions 515 Configure Call Display Restrictions on SIP Trunks 516 SIP Trunk Fields for Call Display Restrictions 517 Call Display Restrictions Interactions 518 Call Display Restrictions Feature Restrictions 519
Do Not Disturb 521 Do Not Disturb Overview 521 Do Not Disturb Configuration Task Flow 522 Configure Busy Lamp Field Status 522 Configure Do Not Disturb on a Common Phone Profile 523 Apply Do Not Disturb Settings to the Phone 524 Configure a Do Not Disturb Feature Button 525 Configure Phone Button Template for Do Not Disturb 525 Associate Button Template with Phone 526 Configure a Do Not Disturb Softkey 526 Configure Softkey Template for Do Not Disturb 526

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CHAPTER 43 CHAPTER 44 CHAPTER 45

Associate a Softkey Template with a Common Device Configuration 527 Associate Softkey Template with a Phone 528 Do Not Disturb Interactions and Restrictions 529 Interactions 529 Restrictions 530 Do Not Disturb Troubleshooting 531
Privacy 533 Privacy Overview 533 Privacy on Hold 533 Privacy Configuration Task Flow 534 Enable Privacy Cluster-wide 534 Enable Privacy for a Device 534 Configure Privacy Phone Button Template 535 Associate Privacy Phone Button Template with a Phone 535 Configure Shared Line Appearance 536 Configure Privacy on Hold 536 Privacy Restrictions 537
Private Line Automatic Ringdown 539 Private Line Automatic Ringdown Overview 539 Private Line Automatic Ringdown Configuration Task Flow for SCCP Phones 539 Create Partition 540 Assign Partitions to Calling Search Spaces 540 Assign Partition to the Private Line Automatic Ringdown Destination 541 Configure Translation Pattern for Private Line Automatic Ringdown on Phones 541 Private Line Automatic Ringdown Configuration Task Flow for SIP Phones 542 Create SIP Dial Rule for Private Line Automatic Ringdown 542 Assign Private Line Automatic Ringdown Dial Rule to SIP Phone 542 Private Line Automatic Ringdown Troubleshooting 543
Secure Tone 545 Secure Tone Overview 545 Protected Device Gateways 546

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PART XII CHAPTER 46 CHAPTER 47
CHAPTER 48

Secure Tone Prerequisites 546 Secure Tone Configuration Task Flow 546
Configure Phone As a Protected Device 547 Configure Directory Number for Secure Tones 547 Configure Secure Tone Service Parameters 548 Configure MGCP E1 PRI Gateway 548 Secure Tone Interactions 548 Secure Tone Restrictions 549
Custom Features 551
Branding Customizations 553 Branding Overview 553 Branding Prerequisites 553 Branding Task Flow 554 Enable Branding 554 Disable Branding 555 Restart the Tomcat Service 555 Branding File Requirements 556
Client Matter Codes and Forced Authorization Codes 561 Client Matter Codes and Forced Authorization Codes Overview 561 Client Matter Codes and Forced Authorization Codes Prerequisites 561 Client Matter Codes and Forced Authorization Codes Configuration Task Flow 562 Configure Client Matter Codes 562 Add Client Matter Codes 562 Enable Client Matter Codes 563 Configure Forced Authorization Codes 563 Add Forced Authorization Codes 563 Enable Forced Authorization Codes 564 Client Matter Codes and Forced Authorization Codes Interactions 564 Client Matter Codes and Forced Authorization Codes Restrictions 565
Custom Phone Rings and Backgrounds 567

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CHAPTER 49

Custom Phone Rings Overview 567 Custom Phone Rings Prerequisites 567 Custom Phone Rings Configuration Task Flow 568
Prepare Custom Phone Rings for Upload 568 Upload Custom Phone Rings to TFTP Server 568 Restart TFTP Service 569 PCM File Format Requirements 569 Ringlist.xml File Format Requirements 569 Custom Backgrounds 570 Custom Backgrounds Configuration Task Flow 570 Create Phone Background Images 571 Edit the List.xml file 572 Upload Backgrounds to TFTP Server 572 Restart the TFTP Server 573 Assign Phone Background for Phone Users 573
Music On Hold 575 Music On Hold Overview 575 Caller-Specific Music On Hold 575 Increased Capacity of IP Voice Media Streaming Application and Expanded MOH Audio Source 576 Performance Impact of Media Devices with Services 576 Configuration Limitations for Capacity Planning 578 Interwork External Multicast MOH to Unicast MOH 579 Music On Hold Prerequisites 580 Music On Hold Configuration Task Flow 580 Activate Cisco IP Voice Media Streaming 581 Configure Music On Hold Server 581 Upload Audio File for Music On Hold 582 Configure Music On Hold Audio Source 583 Configure Fixed Music On Hold Audio Source 584 Add MOH to Media Resource Group 584 Configure Media Resource Group List 584 Add Media Resources to Device Pool 585 Configure MOH Service Parameters 585

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CHAPTER 50 CHAPTER 51

View Music on Hold Audio File 586 Unicast and Multicast Audio Sources 586 Music On Hold Interactions 588 Music On Hold Restrictions 589 Music On Hold Troubleshooting 591
Music On Hold Does Not Play on Phone 591
Self Care Portal 593 Self Care Portal Overview 593 Self Care Portal Task Flow 593 Grant User Access to the Self Care Portal 594 Configure the Self Care Portal Options 594 Self Care Portal Interactions and Restrictions 595
Emergency Call Handler 597 Emergency Call Handler Overview 597 Emergency Call Handler Prerequisites 598 Emergency Call Handler Task Flow 598 Enable Emergency Call Handler 599 Configure Emergency Location Groups 600 Add a Device Pool to an Emergency Location Group 600 Add Device to an Emergency Location Group 601 Enable Route Patterns and Translation Patterns 601 Bulk Administration of Emergency Location Groups and Phones 602 Bulk Administration of Emergency Location Groups and Phones Task Flow 602 Interactions 604 Emergency Call Handler Troubleshooting 606 About Emergency Call Handler Troubleshooting Scenarios 606 Configuration Scenarios 606 Emergency Calls Get Busy Signals and Are Not Routed 606 Emergency Location Numbers Are Dialed from Outside Running a Reorder Tone 606 Outgoing Calls Scenarios 607 Outgoing Emergency Call Does Not Contain Calling Party as Emergency Location Number 607 Outgoing Emergency Call Contains Modified Emergency Location Number 607

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CHAPTER 52 CHAPTER 53
PART XIII CHAPTER 54

Incoming Calls Scenarios 607 Incoming PSAP Callback Call Fails 607 Incoming PSAP CallBack Call is Not Routed as Expected 608
Emergency Call Handling with RedSky 609 Emergency Call Handling with RedSky Overview 609 Emergency Call Handling Configuration Task Flow 610 Configure RedSky Server 610 Configure Service Profile 611 Assign the Service Profile 612 Setting Up the SIP Route Pattern for Routing Calls 612
Enterprise Groups 615 Enterprise Groups Overview 615 Enterprise Groups Prerequisites 616 Enterprise Groups Configuration Task Flow 616 Verify Group Sync from LDAP Directory 617 Enable Enterprise Groups 617 Enable Security Groups 618 Create Security Group Filter 618 Synchronize Security Groups from LDAP Directory 618 Configure Cisco Jabber for Security Groups 619 View User Groups 620 Enterprise Groups Deployment Models (Active Directory) 620 Enterprise Groups Limitations 622
Device Management 627
Headset and Accessories Management 629 Headset and Accessories Management Overview 629 Feature Compatibility for Headset and Accessories Management 629 Third-Party Headset and Accessories Support 631 Workflow: Configure Headset Serviceability 631 Activate Cisco Headset Service 632

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CHAPTER 55 CHAPTER 56

Prepare Your Headset COP Files 633 Configure User Profiles for Headset Users 634 Apply User Profiles to End Users 635 Headset and Accessories Template Management 635 Configure a Headset and Accessories Template 639 Firmware Management 640 Headset and Accessories Inventory Management 640 Headset and Accessories Inventory 641 Headset and Accessories Inventory Management Task Flow 642
View Headset and Accessories Inventory 642 Associate Phone Owner as Headset or Accessories Owner 642 Headset and Accessories Inventory Summary 643 Get an Aggregate Summary of Your Deployed Headsets and Accessories 644 Headset and Accessories Troubleshooting and Diagnostics 644 Generate PRT for Endpoints on Unified CM 645 Generate PRT for Endpoints on RTMT 645
Headset Services 647 Headset Services Overview 647 Headset Services Prerequisites 648 Headset Services Administrator Configuration Task Flow 648 Headset Association to a User 648 Manage End User Headset Association 649 Enable Headset-based Extension Mobility 649 Enable Pinless Extension Mobility Login 650 Configure Extension Mobility Headset Logout Timer 651 Headset Services End User Association Task Flow 651 Associate a User Headset 652 Skip Headset Association 652 Extension Mobility Login Using Headset 652 Logout User from Extension Mobility Using Headset 653
Native Phone Migration using IVR and Phone Services 655 Native Phone Migration using IVR and Phone Services Overview 655

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Enterprise Parameters for Phone Migration 656 Phone Migration Prerequisites 658 Phone Migration Task Flow Using Self-Provisioning IVR 659
Activate Services for Self-Provisioning 659 Enable Autoregistration for Self- Provisioning 660 Configure CTI Route Point 660 Assign a Directory Number to the CTI Route Point 660 Configure Application User for Self-Provisioning 661 Configure the System for Self-Provisioning 661 Enable Self-Provisioning in a User Profile 662 Phone Migration Tasks 663
Migrate Phones Using Self-Provisioning IVR (Administrator) 663 Migrate Phones Using Self-Provisioning IVR (Phone Users) 663 Phone Migration Task Flow Using Phone Migration Service 664 Disable Autoregistration 664 Set Up Default Phone Load 665 Configure Self-Provisioning Authentication 665 Phone Migration Tasks 665 Migrate Phones Using Phone Migration Service (Administrator) 665 Migrate Phones Using Phone Migration Service (Phone Users) 666 Phone Migration Service COP File 667 View Phone Migration Report 667 Migrate Phones using Cisco Unified CM Administration Interface 668 Migration Scenarios 668 Phones Using Shared Lines 668 Phone Migration Service Running on Proxy TFTP 668 Phone Migration Service–User Assigned with Multiple Devices 669 Device Display Based on Unified CM Parameter Settings 670 Phones Using Extension Mobility 671 CTI Controlled Devices 671 Phones with Key Expansion Module 671 Product Specific Configuration Parameters 672 Phone Button Templates 672 Collaboration Devices–Room Systems, Desk, and IP Phones 673

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CHAPTER 57 PART XIV CHAPTER 58
CHAPTER 59

Video Endpoints Management 675 Video Endpoints Management Overview 675 Video Endpoints Management Feature Compatibility 676 Migration Considerations for Video Endpoints Provisioning 677 Video Endpoints Migration Report 678 Provisioning and Migration Scenarios 679 Add Migrating Video Endpoint to Unified CM 680
Advanced Call Processing 683
Configure Call Control Discovery 685 Call Control Discovery Overview 685 Call Control Discovery Prerequisites 685 Call Control Discovery Configuration Task Flow 685 Configure SAF Security Profile 687 Configure SAF Forwarders 687 Configure SIP or H.323 Intercluster Trunks 688 Configure Hosted DN Groups 688 Configure Hosted DN Patterns 689 Configure the Advertising Service 689 Configure the Partition for Call Control Discovery 689 Configure the Requesting Service 690 Block Learned Patterns 690 Call Control Discovery Interactions 691 Call Control Discovery Restrictions 692
Configure External Call Control 693 External Call Control Overview 693 External Call Control Prerequisites 694 External Call Control Configuration Task Flow 694 Configure a Calling Search Space for External Call Control 695 Configure an External Call Control Profile 696 Assign a Profile to a Translation Pattern 696

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CHAPTER 60
CHAPTER 61 CHAPTER 62

Import the Route Server Certificate into the Trusted Store 696 Export the Self-Signed Certificate to the Route Server 697 Configure the Chaperone Function 697 Configure Customized Announcements 698 External Call Control Interactions 699 External Call Control Restrictions 701
Configure Call Queuing 703 Call Queuing Overview 703 Call Queuing Prerequisites 704 Call Queuing Task Flow 705 Configure Announcements 705 Configure Music On Hold 706 Audio Source Fields for Music On Hold 706 Configure Hunt Pilot Queuing 709 Automatically Logout Hunt Member on No Answer 711 Call Queuing Interactions 711 Call Queuing Restrictions 712 Performance and Scalability for Hunt Pilots with Call Queuing 712
Configure Call Throttling 715 Call Throttling Overview 715 Call Throttling Configuration Task Flow 716 Configure Call Throttling 716 Configure Memory Throttling 716
Configure Logical Partitioning 719 Logical Partitioning Overview 719 Logical Partitioning Configuration Task Flow 719 Enable Logical Partitioning 720 Configure Geolocations 720 Create Geolocations 721 Assign Geolocations 721 Set the Default Geolocation 721

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Configure a Logical Partitioning Default Policy 722 Configure Devices to Avoid Logical Partitioning Checks 722 Configure Geolocation Filters 723
Create Geolocation Filter Rules 723 Assign Geolocation Filters 723 Set the Default Geolocation Filter 724 Define a Set of Logical Partitioning Policy Records 724 Enable Location Conveyance 724 Logical Partitioning Interactions 725 Logical Partitioning Restrictions 726
Configure Location Awareness 729 Location Awareness Overview 729 Wireless Network Updates 730 Supported Endpoints for Location Awareness 730 Location Awareness Prerequisites 731 Location Awareness Configuration Task Flow 731 Start Services for Wireless Infrastructure Synchronization 732 Configure Wireless Access Point Controller 732 Insert Infrastructure Devices 733 Deactivate Infrastructure Device from Tracking 734 Related Documentation 734
Configure Flexible DSCP Marking and Video Promotion 735 Flexible DSCP Marking and Video Promotion Overview 735 Custom QoS Settings for Users 736 Traffic Class Label 737 DSCP Settings Configuration Task Flow 737 Configure Flexible DSCP Marking and Video Promotion Policy 737 Flexible DSCP Marking and Video Promotion Service Parameters 738 Configure Custom QoS Policy for Users 739 Configure Custom QoS Settings in SIP Profile 739 Apply Custom QoS Policy to a Phone 740 Flexible DSCP Marking and Video Promotion Interactions 740

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CHAPTER 65 CHAPTER 66

Flexible DSCP Marking and Video Promotion Restrictions 741
Separate Calling Party Number and Billing Number in SIP 743 External Presentation Name and Number Overview 743 Configuration Overview 743 Call Processing 744 Incoming Call Process 744 Outgoing Call Process 745 External Presentation Number Mask Operation 745 Directory Number Overview 746 Directory Number Configuration Tasks 746 Import an End User from LDAP 746 Add an End User Manually 747 Add New Phone for End User 748 Move an Existing Phone to a End User 749 Configure External Presentation Information on DN 749 SIP Profile Overview 750 SIP Profile Configuration Tasks 750 Configure SIP Profiles 750 Configure External Presentation Information on SIP Profile 751 SIP Trunk Overview 752 Trunk Configuration Tasks 752 Configure SIP Trunk Security Profile 753 Configure Common Device Configuration 753 Configure SIP Trunks 754 Configure Presentation Information on SIP Trunks 755 Intercluster SME Call Flows 756
SIP OAuth Mode 757 SIP OAuth Mode Overview 757 SIP OAuth Mode Prerequisites 758 SIP OAuth Mode Configuration Task Flow 758 Upload CA Certificate to the Phone Edge Trust 759 Configure Refresh Logins 759

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CHAPTER 68

Configure OAuth Ports 760 Configure OAuth Connection to Expressway-C 760 Enable SIP OAuth Mode 761 Restart Cisco CallManager Service 761 Configure Device Security Mode in Phone Security Profile 761 Configure SIP Oauth Registered Phones for MRA Mode 762
QoS Management 765
Configure QoS with APIC-EM Controller 767 APIC-EM Controller Overview 767 APIC-EM Controller Prerequisites 768 APIC-EM Controller Configuration Task Flow 768 Configure the APIC-EM Controller 769 Upload APIC-EM Controller Certificate 769 Configure HTTPS Connection to APIC-EM Controller 769 Enable External QoS Service for System 770 Configure External QoS Service at SIP Profile Level 770 Assign SIP Profile to Phones 771
Configure AS-SIP Endpoints 773 AS-SIP Overview 773 Third-Party AS-SIP Phones 773 AS-SIP Conferencing 775 AS-SIP Prerequisites 775 AS-SIP Enpdoint Configuration Task Flow 776 Configure a Digest User 776 Configure SIP Phone Secure Port 777 Restart Services 777 Configure SIP Profile for AS-SIP 778 Configure Phone Security Profile for AS-SIP 778 Configure AS-SIP Endpoint 779 Associate Device with End User 780 Configure SIP Trunk Security Profile for AS-SIP 780

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CHAPTER 69
PART XVI CHAPTER 70

Configure SIP Trunk for AS-SIP 780 Configure AS-SIP Features 781
Configure Multilevel Precedence and Preemption 785 Multilevel Precedence and Preemption Overview 785 Multilevel Precedence and Preemption Prerequisites 785 Multilevel Precendence and Preemption Task Flow 785 Configure Domains and Domain Lists 787 Configure a Multilevel Precedence and Preemption Domain 787 Configure a Resource Priority Namespace Network Domain 788 Configure a Resource Priority Namespace Network Domain List 788 Configure a Common Device Configuration for Multilevel Precedence and Preemption 789 Configure the Enterprise Parameters for Multilevel Precedence and Preemption 789 Enterprise Parameters for Multilevel Precedence and Preemption 790 Configure a Partition for Multilevel Precedence and Preemption 790 Partition Naming Guidelines 791 Configure a Calling Search Space for Multilevel Precedence and Preemption 792 Configure a Route Pattern for Multilevel Precedence and Preemption 792 Route Pattern Configuration Fields for Multilevel Precedence and Preemption 793 Configure a Translation Pattern for Multilevel Precedence and Preemption 793 Configure Multilevel Precedence and Preemption for Gateways 794 Configure Multilevel Precedence and Preemption for Phones 795 Multilevel Precedence and Preemption Settings for Phones 795 Configure a Directory Number to Place Multilevel Precedence and Preemption Calls 797 Configure a User Device Profile for Multilevel Precedence and Preemption 797 Configure the Default Device Profile for Multilevel Precedence and Preemption 798 Multilevel Precedence and Preemption Interactions 799 Multilevel Precedence and Preemption Restrictions 800
SIP Interoperability 803
Configure SIP Normalization and Transparency 805 SIP Normalization and Transparency Overview 805 Default Scripts for SIP Normalization and Transparency 806

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CHAPTER 71 CHAPTER 72 CHAPTER 73

SIP Normalization and Transparency Prerequisites 806 SIP Normalization and Transparency Configuration Task Flow 807
Create New SIP Normalization and Transparency Scripts 807 Apply Normalization or Transparency Script to SIP Trunk 808 Apply Normalization or Transparency to SIP Devices 808
Configure SDP Transparency Profiles 811 SDP Transparency Profile Overview 811 SDP Transparency Profile Restrictions 811 SDP Transparency Profile Prerequisites 812 Configure SDP Transparency Profile 812
Configure Presentation Sharing using BFCP 813 Binary Floor Control Protocol Overview 813 BFCP Architecture 813 BFCP Limitations 814 Presentation Sharing using BFCP Prerequisites 814 Presentation Sharing using BFCP Configuration Task Flow 815 Enable BFCP Support for SIP Trunks 815 Enable Presentation Sharing using BFCP for Third-Party Phones 816
Video Telephony 817 Video Telephony Overview 817 Video Telephony Support 817 Video Calls 818 Real-Time Transport Control Protocol Pass-Through in MTP Topologies 818 Video Codecs 819 Video Network 820 Video Telephony Configuration Task Flow 822 H.323 Video 822 H.239-Extended Video Channels in H.323 Call 823 Support for Third-Party H.323 Devices 823 H.323 Devices Invoke Presentation Feature 823 Opening Second Video Channels 824

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Call Admission Control (CAC) on Second Video Channels 825 Number of Video Channels Allowed 826 H.239 Commands and Indication Messages 826 Topology and Protocol Interoperability Limitation 826 Midcall Feature Limitation 826 Video Support 827 Skinny Client Control Protocol Video 827 SIP Video 827 Configuring SIP Devices for Video Calls 827 Cisco Video Conference Bridges 828 Cisco TelePresence MCU Video Conference Bridge 828 Cisco TelePresence Conductor Video Conference Bridge 828 Cisco Meeting Server 828 Video Encryption 829 Configure Interop with VCS 829 Video Features 830 Endpoint Support for the Binary Floor Control Protocol 830 Encrypted iX Channel 830 Encryption Modes 831 Non-Encrypted Modes 831 Far End Camera Control Protocol Support 832 QoS for Video Networks 832 Bandwidth Management 832 Enhanced Locations Call Admission Control 832 Session Level Bandwidth Modifiers 833 Video Resolution Support for SIP Phones 834 Alternate Routing 834 Flexible DSCP Markings 835 Phone Configuration for Video Calls 835 Conference Control for Video Conferencing 835 Video Telephony and Cisco Unified Serviceability 836 Performance Counters 836 Video Bridge Counters 837 Call Detail Records (CDRs) 838

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PART XVII CHAPTER 74

Call Management Records (CMRs) 838
Emergency Call Routing Regulations 841
The US Federal Communications Commission (FCC) Emergency Call Routing Regulations 843 Emergency Call Routing Regulations Overview 843 Configure Emergency Call Routing Regulations 845

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I P A R T
Getting Started
· Feature Configuration Overview, on page 1 · Configuration Tools, on page 3

1 C H A P T E R

Feature Configuration Overview

· About the Feature Configuration Guide, on page 1 · Generate a Phone Feature List, on page 1
About the Feature Configuration Guide
This guide provides information about the tasks that you need to complete in order to configure features on the Unified Communications Manager system. Use this guide after you have configured the call control system, which includes “day 1” configurations such as inbound and outbound calling, dial plans, and network resources. For information about configuring the call control system, see System Configuration Guide for Cisco Unified Communications Manager.

Generate a Phone Feature List
Generate a phone feature list report to determine which devices support the feature that you want to configure.

Step 1 Step 2 Step 3
Step 4 Step 5 Step 6

From Cisco Unified Reporting, choose System Reports. From the list of reports, click Unified CM Phone Feature List. Perform one of the following steps:
· Choose Generate New Report (the bar chart icon) to generate a new report. · Choose Unified CM Phone Feature List if a report exists.
From the Product drop-down list, choose All. Click the name of the feature that you want to configure. Click Submit, to generate the report.

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2 C H A P T E R
Configuration Tools
· About the Feature Configuration Guide, on page 3 · Configuration Tools Overview, on page 3 · Generate a Phone Feature List, on page 5
About the Feature Configuration Guide
This guide provides information about the tasks that you need to complete in order to configure features on the Unified Communications Manager system. Use this guide after you have configured the call control system, which includes “day 1” configurations such as inbound and outbound calling, dial plans, and network resources. For information about configuring the call control system, see System Configuration Guide for Cisco Unified Communications Manager.
Configuration Tools Overview
The procedures in this guide require you to use the following two configuration tools: · Cisco Unified Communications Manager Administration · Cisco Unified Serviceability
This chapter provides a brief description of the tools and how to access them.
Cisco Unified Communications Manager Administration
Cisco Unified Communications Manager Administration Administration is a web- based application that allows you to make individual, manual configuration changes to the Unified Communications Manager nodes. The procedures in this guide describe how to configure features using this application. If you need to perform bulk configuration tasks and want to automate the configuration process, you can use the Unified Communications Manager Bulk Administration Tool (BAT) to make a large number of configuration changes at the same time. For more information, see Bulk Administration Guide for Cisco Unified Communications Manager.
Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 3

Log In to Cisco Unified CM Administration

Getting Started

Log In to Cisco Unified CM Administration
Use the following procedure to log in to Cisco Unified Communications Manager Administration. After you log in to Cisco Unified Communications Manager Administration, messages may display that indicate the current state of licenses for Unified Communications Manager in the main window. For example, Unified Communications Manager may identify the following situations:
· Unified Communications Manager currently operates with starter (demo) licenses, so upload the appropriate license files.
· Unified Communications Manager currently operates with an insufficient number of licenses, so upload additional license files.
· Unified Communications Manager does not currently use the correct software feature license. In this case, the Cisco CallManager service stops and does not start until you upload the appropriate software version license and restart the Cisco CallManager service.
Use the following procedure to browse into the server and log in to Cisco Unified CM Administration.

Step 1 Step 2
Step 3 Step 4

Start your preferred operating system browser. In the address bar of the web browser, enter the following case-sensitive URL:

https://:{8443}/ccmadmin/showHome.do

where: equals the name or IP address of the server

Note

You can optionally specify a port number.

A Security Alert dialog box displays. Click the appropriate button.
At the main Cisco Unified CM Administration window, enter the username and password that you specified during Unified Communications Manager installation and click Login. (If you want to clear the content of both fields, click Reset.)

Note

For security purposes, Cisco Unified Communications Manager Administration logs you out after 30 minutes

of inactivity, and you must log back in.

Cisco Unified Communications Manager Serviceability
Some procedures in this guide require you to use the Cisco Unified Serviceability application to start or restart services on the Unified Communications Manager nodes. Cisco Unified Serviceability is a web-based troubleshooting tool that provides the following functionality:
· Saves alarms and events for troubleshooting and provides alarm message definitions.
· Saves trace information to log files for troubleshooting.
· Monitors real-time behavior of components through the Cisco Unified Real- Time Monitoring Tool (Unified RTMT).

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Log into Cisco Unified Communications Manager Serviceability

· Provides audit capability by logging configuration changes to the system by a user or due to result of the user action. This functionality supports the Information Assurance feature of Unified Communications Manager and Cisco Unity Connection.
· Provides feature services that you can activate, deactivate, and view through the Service Activation window.
· Generates and archives daily reports; for example, alert summary or server statistic reports.
· Allows Unified Communications Manager, IM and Presence Service and Cisco Unity Connection to work as a managed device for Simple Network Management Protocol (SNMP) remote management and troubleshooting.
· Monitors the disk usage of the log partition on a node (or all nodes in the cluster).
· Monitors the number of threads and processes in the system; uses cache to enhance the performance.
· Unified Communications Manager only: Generates Unified Communications Manager reports for Quality of Service, traffic, and billing information through Cisco Unified Communications Manager CDR Analysis and Reporting.
Log into Cisco Unified Communications Manager Serviceability
Use the following procedure to log in to Cisco Unified Serviceability.

Step 1 Step 2
Step 3 Step 4 Step 5

Start your preferred operating system browser. In the address bar of the web browser, enter the following case-sensitive URL: https://<Unified CM-server- name>:{8443}/ccmadmin/showHome.do where: equals the name or IP address of the server

A Security Alert dialog box displays. Click the appropriate button.
From Cisco Unified CM Administration, choose Cisco Unified Serviceability from the Navigation menu drop-down list and click Go.
Enter the username and password that you specified during Unified Communications Manager installation and click Login.

Note

For security purposes, the system logs you out after 30 minutes of inactivity, and you must log back in.

Generate a Phone Feature List
Generate a phone feature list report to determine which devices support the feature that you want to configure.

Step 1 Step 2 Step 3

From Cisco Unified Reporting, choose System Reports. From the list of reports, click Unified CM Phone Feature List. Perform one of the following steps:

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Step 4 Step 5 Step 6

· Choose Generate New Report (the bar chart icon) to generate a new report. · Choose Unified CM Phone Feature List if a report exists.
From the Product drop-down list, choose All. Click the name of the feature that you want to configure. Click Submit, to generate the report.

Getting Started

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I I P A R T
Remote Worker Features
· Cisco Unified Mobility, on page 9 · Device Mobility, on page 41 · Extend and Connect, on page 51 · Remote Worker Emergency Calling, on page 61 · Configure Mobile and Remote Access, on page 65

3 C H A P T E R
Cisco Unified Mobility
· Cisco Unified Mobility Overview, on page 9 · Cisco Unified Mobility Prerequisites, on page 11 · Cisco Unified Mobility Configuration Task Flow, on page 12 · Cisco Unified Mobility Call Flow, on page 33 · FMC Over SIP Trunks Without Smart Client, on page 33 · Hunt Group Login and Logout for Carrier- Integrated Mobile Devices, on page 34 · Cisco Unified Mobility Interactions, on page 34 · Cisco Unified Mobility Restrictions, on page 36 · Cisco Unified Mobility Troubleshooting, on page 40
Cisco Unified Mobility Overview
Cisco Unified Mobility offers a set of mobility-related features that allow users to interact with Unified Communications applications no matter where they may be, or which device they are using. Whether the device you are using is a home office phone, a dual-mode Cisco Jabber on iPhone or Android client over a WiFi connection, or a mobile phone from another cellular provider, you can still access Unified Communications features and have the call be anchored in the enterprise. For example, you can answer a call that is directed to your enterprise number from any of your configured phones and then transfer the call to your mobile phone, allowing you to continue an in-progress conversation as you are leaving the office.
Benefits of Cisco Unified Mobility Most of the mobility features offer call anchoring within the enterprise­even if the call is placed to or from a mobile device, the call is routed through an enterprise gateway. This provides the following benefits:
· Single enterprise phone number and voicemail for all business calls, regardless of which device you are using, and whether you are in the office or out of the office.
· Ability to extend business calls to a mobile device and have the call still be handled as if it were your office phone.
· Calls placed from mobile devices are anchored to the enterprise and routed through an enterprise gateway. This provides access to UC mid-call features, centralized billing and call detail records, and potential cost savings from avoiding expensive cellular networks.
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· Ability to roam from one network to another and have the call not be dropped.

Mobility Features

Cisco Unified Mobility offers the following mobility-related features:

Mobility Feature

Description

Single Number Reach

Provides you with a single enterprise phone number and voicemail by which a caller can reach you, regardless of whether you are in the office or outside the office. When someone dials your enterprise number, you can answer the call from your desk phone, or from any of your configured remote destinations (for example, a home office phone, a dual-mode Cisco Jabber on iPhone or Android client, and even a mobile phone from another provider) .

Move to Mobile

Allows you to transfer an active call from your desk-phone to a mobile device that is configured as a remote destination by pressing the Mobility softkey on your Cisco IP Phone. It is associated with Single Number Reach as a part of the Remote Destination configuration.
Similar to the Move to Mobile option is the Desk Pickup option, which fits the example where you are on a mobile call and are just arriving at the office. You can hang up on the call on your mobile device and immediately resume the call by picking up your desk phone before the Maximum Wait Time for Desk Pickup timer expires (the default is 10 seconds). This option is enabled as part of your Single Number Reach configuration.
· Ensure that you set the Enforce Privacy Setting on Held Calls Service Parameter to False.

· You can also use the Enterprise Feature Access code and the Session Handoff codes to transfer calls between your remote destinations and desk phone.

Mobile Voice Access

Allows you to place calls from any remote phone and have the call be anchored in the enterprise and presented to the called party as if you had called from your office phone. When using this feature, you must dial in to a system interactive voice response from your mobile device. After authenticating you, and prompting you for the call destination, the system places the call as if you had called from your enterprise phone.
You can also use Mobile Voice Access prompts to enable or disable Single Number Reach for a remote destination.

Enterprise Feature Access Provides two-stage dialing from a configured remote destination. Also, ensures

.

that the call that is presented to the called party appears as if it originated from your desk phone. Unlike Mobile Voice Access, to use Enterprise Feature

Access, you must be dialing from one of your configured remote destinations.

Enterprise Feature Access also allows you to access mid-call features while on a call from a remote destination. You can access mid-call features by sending DTMF digits that represent the codes for the various features such as Hold, Exclusive Hold, Transfer.

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Cisco Unified Mobility Prerequisites

Mobility Feature Intelligent Session Control
Dual-Mode Phones

Description

Enables automatic call anchoring for enterprise-originated calls that are placed directly to configured remote destination numbers (for example, an enterprise-originated call to a cell phone number that is configured as a remote destination). By configuring a service parameter, you can have the system redirect those calls automatically to the associated enterprise number, providing cost savings and added UC functionality.

Cisco Jabber on iPhone and Android clients can be provisioned as dual-mode devices. Dual-Mode phones have the capability of connecting over Wi-Fi or through cellular networks. When the client is within the enterprise network, Cisco Jabber can register to Unified Communications Manager over Wi-Fi, and has UC calling and instant messaging functionality. If you configure a mobile identity with the phone number of the mobile device, allowing the call to be transferred from Jabber to the cellular device when leaving the enterprise network.

Note

An added feature that is available to Cisco Jabber mobile clients is

Mobile and Remote Access, which allows Cisco Jabber clients to

connect to data networks when outside of the enterprise network.

For more information, see “Configure Mobile and Remote Access”

section in Feature Configuration Guide for Cisco Unified

Communications Manager.

Cisco Unified Mobility Prerequisites
Refer to the following prerequisites:
· Enabling Mobility features requires proper planning to ensure that your dial plan and call routing configuration can handle the deployment needs. For more information, see “Mobile Collaboration” section in the Cisco Collaboration System Solution Reference Network Designs guide.
· For information on which Cisco IP Phones support Mobility feature, see Generate a Phone Feature List, on page 1.
· For a list of Cisco IP Phones that support the Mobility softkey, run a report for the Mobility feature.
· For a list of supported dual-mode phones, run a report for the Dual-Mode feature.
· If you are deploying Mobile Voice Access and you want to make additional locales available to your system (if you want to use non-English phone locales or country-specific tones), you can download the locale installers from cisco.com and install them through the Cisco Unified OS Administration interface. For more information on installing locales, see Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service.
· Configure Self-Provisioning so that phone users can provision their own Cisco Jabber clients and remote destinations. For more information, see “Configure Self Provisioning” and “Provisioning End Users” section in the System Configuration Guide for Cisco Unified Communications Manager.

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Caution

The Cisco mobility solution is verified with only Cisco equipment. This solution may also work with other third-party PSTN gateways and Session Border Controllers (SBCs), but the features might not work as described here. If you are using this solution with third-party PSTN gateways or SBCs, Cisco technical support may not be able to resolve problems that you encounter.

Cisco Unified Mobility Configuration Task Flow
Complete these tasks to configure Mobility features for your deployment.

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Procedure

Command or Action

Purpose

Perform one of the following:

Adds mobility features for an individual end user.

· Configure a Mobility User, on page 13

Configures Mobility features for a large number of existing

· Configure Mobility Users Through Bulk

end users, use the Bulk Administration Tool.

Administration, on page 13

Provisions new users with mobility functionality, you can

· Provision Mobility Users Through LDAP, on page 14 use a feature group template and LDAP sync.

Configure Mobility for IP Phones, on page 15

Configures Cisco IP Phones for Mobility including setting up the Single Number Reach (SNR) and Move to Mobile features. This allows enterprise phone users to extend enterprise calls to a wide range of mobile devices, including a home office phone or a mobile phone.

Configure Mobile Voice Access, on page 19

Optional. Provides a system IVR so that mobile users can call from any mobile device and have the call that is presented to the called party as if the caller were dialing from their enterprise desk phone.

Configure Enterprise Feature Access, on page 26

Optional. Provides two-stage dialing from a configured remote destination and have the call that is presented to the called party as if it originated from a desk phone. This feature also allows you to access mid-call features while on a call from a remote destination.

Configure Intelligent Session Control, on page 27

Configure the system so that inbound calls to a remote destination are rerouted to an associated enterprise, if one is available. This provides automatic call anchoring within the enterprise for mobility calls, providing cost savings and added Unified Communications functionality.

Configure Mobility Service Parameters, on page 27

Optional. Configure optional mobility-related service parameters if you want to change the behavior of Cisco Unified Mobility.

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Step 7

Command or Action Configure Cisco Jabber Dual-Mode, on page 28

Step 8 Configure Other Dual-Mode Devices, on page 28

Purpose
Configure Cisco Jabber for mobility so your users can access enterprise communications features through a Jabber client on their smartphone.
Complete this task flow if you want to deploy other dual-mode devices, such as FMC or IMS clients that can connect through Wi-Fi.

Configure a Mobility User
Use this procedure to configure an end user with the mobility feature.

Step 1 Step 2 Step 3 Step 4
Step 5 Step 6

From Cisco Unified CM Administration, choose User Management > End User. In Find and List Users window, perform one of the following tasks:
· Click Find and select an existing user to modify the settings. · Click Add New to configure a new user.
Configure values for the following fields:
· User ID · Last Name
In the Mobility Information area, complete the following fields: a) Check the Enable Mobility check box. b) Optional. Check the Enable Mobile Voice Access check box to allow this user to use Mobile Voice Access. c) In the Maximum Wait Time for Desk Pickup field, enter a value in milliseconds. After hanging up a call from a
remote destination, this timer represents the amount of time where the user still has the option of resuming the call from a deskphone. d) In the Remote Destination Limit field, enter the number of remote destinations that a user is permitted to have for single number reach (SNR) targets.
Complete the remaining fields in the End User Configuration window. For more information on the fields and their configuration options, see Online Help. Click Save.

Configure Mobility Users Through Bulk Administration
Use this procedure to use Bulk Administration’s Update Users menu to add the Mobility feature to existing end users by bulk.
Note Bulk Administration contains other features that allow you to update existing users by bulk. For example, you can use the Export and Import functions to import a CSV file with the new Mobility settings. For more information, see the Bulk Administration Guide for Cisco Unified Communications Manager.

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Step 1 Step 2 Step 3 Step 4
Step 5 Step 6

From Cisco Unified CM Administration, choose Bulk Administration > Users > Update Users > Query. Apply the filter and click Find to select the users whom you want to assign as mobility users. Click Next. In the Mobility Information area, modify the following four fields by first checking the check box on the far left to indicate that this field is to be updated, and then configuring the setting on the right as follows:
· Enable Mobility–Check this check box to enable the users provisioned with this template for Mobility features. · Enable Mobile Voice Access–Check this check box for provisioned users to be able to use Mobile Voice Access. · Maximum Wait Time for Desk Pickup–This field represents the amount of time, after hanging up a call on a
mobile phone, that you have to resume the call on your desk phone. · Remote Destination Limit–This field represents the number of Remote Destinations and Mobile Identities that
you can assign to users whom are provisioned through this template.
Under Job Information, check Run Immediately. Click Submit.

Provision Mobility Users Through LDAP
If you have not yet synced your LDAP directory, you can use this procedure to configure synced end users with mobility capability through the Feature Group Template configuration. Newly synced users inherit the mobility settings from the template.

Note This method works only if you have not yet synced your LDAP directory. You cannot assign new feature group template configurations to an LDAP directory sync after the initial sync has occurred.

Step 1 Step 2
Step 3 Step 4
Step 5 Step 6

From Cisco Unified CM Administration, choose User Management > User/Phone Add

Feature Group Template. In the Find and List Feature Group Templates window, perform one of the following:
· Click Add New to configure a new template. · Click Find and select an existing template to configure.
Assign a Name to the template. Configure the following Mobility fields:
· Enable Mobility–Check this check box to enable the users provisioned with this template for Mobility features. · Enable Mobile Voice Access–Check this check box for provisioned users to be able to use Mobile Voice Access. · Maximum Wait Time for Desk Pickup–This field represents the amount of time in milliseconds, after hanging
up a call on a mobile phone, that you have to resume the call on your deskphone. · Remote Destination Limit–This field represents the number of Remote Destinations and Mobile Identities that
you can assign to users whom are provisioned through this template.
Configure the remaining fields in the Feature Group Template Configuration window. For more information on the fields and their configuration options, see Online Help. Click Save.

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Note

Assign the configured Feature Group Template to an LDAP Directory that has not yet been synced. Newly

synced users have Mobility enabled. For more information, on provisioning users through LDAP see

“Provisioning End Users” chapter in System Configuration Guide for Cisco Unified Communications

Manager.

Configure Mobility for IP Phones
Complete these tasks to configure mobility features for Cisco IP Phones. This includes setting up Single Number Reach (SNR) and the Move To Mobile feature. This provides users with a single enterprise number that rings all their devices, in addition to an enterprise-level voicemail that can be reached no matter which device rings. And also, users are able to transfer active calls between their deskphone and mobile device.

Step 1 Step 2 Step 3 Step 4
Step 5

Procedure Command or Action Configure Softkey Template for Mobility, on page 15
Configure IP Phone for Mobility, on page 17 Configure a Remote Destination Profile, on page 17 Configure a Remote Destination, on page 18
Configure an Access List, on page 19

Purpose
Configures a mobility softkey template for Cisco IP Phones that includes the Mobility softkey. Users can transfer calls from their deskphone to a mobile phone by pressing the softkey.
Configures an IP phone for mobility so that incoming calls to an enterprise number are extended to remote destinations.
Configures common settings that you want to apply to all the remote destination numbers for a user.
Configures a remote destination that is a virtual device that represents a mobile device where the user can be reached (for example, a home office phone, or a mobile phone on a cellular network). The remote destination carries many of the same settings as the user’s desk phone.
Optional. Controls which calls can ring which remote destinations, and at which times of day. The access list filters callers based on the Caller ID and can either allow calls or block calls from the caller during that remote destination’s ring schedule.

Configure Softkey Template for Mobility
Use this procedure to configure a softkey template that includes the Mobility softkey. The softkey will be enabled for all phones that use this template.

Step 1 Step 2

From Cisco Unified CM Administration, choose Device > Device Settings > Softkey Template. To create a new softkey template do the following. Otherwise, proceed to the next step. a) Click Add New.

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Step 3
Step 4
Step 5 Step 6 Step 7 Step 8 Step 9 Step 10

b) Select a default template and click Copy. c) In the Softkey Template Name field, enter a new name for the template. d) Click Save.

To add mobility softkeys to an existing template. a) Enter search criteria and click Find. b) Choose an existing template.

(Optional) Check the Default Softkey Template check box if you want to designate this softkey template as the default softkey template.

Note

If you designate a softkey template as the default softkey template, you cannot delete it unless you first

remove the default designation.

Click Save. From the Related Links drop-down list, choose Configure Softkey Layout and click Go. From the Select a Call State to Configure drop-down list, choose the call state for which you want to add the softkey. Typically, you will want to add the softkey for both the OnHook and Connected call states. From the Unselected Softkeys list, choose the Mobility softkey and use the arrows to move the softkey to the Selected Softkeys list. Use the up and down arrows to change the position of the new softkey. To display the softkey in additional call states, repeat the previous step. Click Save.

Note

If you created a new softkey template, you can assign the template to a phone through the Phone

Configuration window or to a group of phones through Bulk Administration’s Update Phones menu.

There are several methods to assign softkey template to phones during provisioning. For example, you can use the Universal Device Template configuration, or you can assign it as the default device profile for a specific model.

Enable Mobility Within Feature Control Policy
If you have configured feature control policies to enable or disable features for Cisco IP Phones, then you will also have to enable Mobility within the policy that is used by your Cisco IP Phones. If the feature is disabled within the feature control policy configuration that is used by your phones, then the Mobility softkey will be disabled for all Cisco IP Phones that use that policy.

Step 1 Step 2

From Cisco Unified CM Administration, choose Device > Device Settings > Feature Control Policy. Click Find and choose the applicable policy.

Note

You can also choose Add New if you want to create a new feature control policy that you assign to your

phones to enable mobility, along with other associated features. You can assign the policy to phones through

the Phone Configuration window, or to a set of phones through the Common Phone Profile Configuration.

You can also assign the policy to a universal device template to assign the policy to phones as you provision

them.

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Configure IP Phone for Mobility

Step 3 Step 4 Step 5 Step 6

In the Name field, enter a name for the feature control policy. The name can include up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (). Ensure that each feature control policy name is unique to the system.
In the Description field, enter a brief description for the feature control policy. The description can include up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters ().
In the Feature Control area, check both the Override Default check box and the Enable Setting check box that corresponds to the Mobility softkey.
Click Save.

Configure IP Phone for Mobility
If you have Single Number Reach or Move to Mobility configured, use this procedure to configure your desk phone with the Mobility feature so that enterprise calls can be redirected to a remote destination.

Step 1 Step 2
Step 3 Step 4 Step 5
Step 6 Step 7

From Cisco Unified CM Administration, choose Device > Phone. Perform one of the following tasks:
· Click Find and select an existing phone to modify the settings. · Click Add New and choose a phone from the Phone type drop-down list to add a new phone.

Click Next. From the SoftKey Template drop-down list, choose the mobility softkey template that you configured. From the Owner User ID drop-down list, choose the user account on which you enabled mobility.

Note

You can configure either the Owner User ID or Mobility User ID field. Mobility users are configured for

mobility-enabled devices and Owner users are configured for Non-Mobility devices. Configuring both users

for the same device is not recommended.

(Optional) If you are using a Feature Control Policy to enable features, choose the policy from the drop-down list. Click Save.

Configure a Remote Destination Profile
Configures common settings that you want to apply to all the remote destination numbers for a user.

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
Step 7

From Cisco Unified CM Administration, choose Device > Device Profile > Remote Destination Profile. Click Add New. Enter a Name for the profile. From the User ID drop-down list, choose the end user to whom this profile applies. From the Device Pool drop-down list, select the device pool where this profile should reside. Configure the remaining fields in the Remote Destination Profile Configuration window. For more information on the fields and their configuration options, see Online Help. Click Save.

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Step 8 Step 9

Under Association Information, click Add a New DN. In the Directory Number field, add the directory number of the user’s desk phone.

Configure a Remote Destination
A remote destination is a virtual device that represents a mobile device where the user can be reached (for example, a home office phone, a mobile phone on a cellular network, or a PSTN phone). The remote destination carries many of the same settings as the user’s desk phone.

Note

· When an enterprise user initiates a call from a remote destination to Cisco Jabber, Unified Communications

Manager tries to establish a data call with Cisco Jabber by sending an INVITE message to Cisco

TelePresence Video Communication Server (VCS). The call is established regardless of receiving a

response from VCS.

· If you have Self-Provisioning enabled, your end users can provision their own phones from the Self-Care Portal. See the System Configuration Guide for Cisco Unified Communications Manager and the “Configure Self-Provisioning” chapter for details on configuring the system for self-provisioning and the “Provisioning End Users” part for details on enabling self-provisioning for users as a part of a User Profile.

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7
Step 8 Step 9 Step 10 Step 11

From Cisco Unified CM Administration, choose Device > Remote Destination.
Click Add New.
In the Destination field, enter the number of the remote destination. For example, this could be a cellular number or PSTN number.
From the Mobility User ID field, select the mobility-enabled end user who uses this remote destination.
Check the Enable Unified Mobility features check box.
From the Remote Destination Profile drop-down list, choose the profile that you set up for the user who owns this remote destination.
Use the Single Number Reach Voicemail Policy drop-down list to configure the voicemail policy. a) Check the Enable Single Number Reach check box. b) Check the Enable Move to Mobile check box to include this remote destination to the list of available destinations
when the user presses the Mobility softkey on their desk phone.
(Optional) If you want to limit enterprise calls to this remote destination to specific periods such as office hours, configure a Ring Schedule.
In the When receiving a call during the above ring schedule area, apply the list that is configured for this remote destination.
Configure the remaining fields on the Remote Destination Configuration window. For more information on the fields and their configuration options, see Online Help.
Click Save.

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Configure an Access List

Configure an Access List
An access list is an optional remote destination configuration if you want to control which calls can ring which remote destinations, and at which times of day. The access list filters callers based on the Caller ID and can either allow calls or block calls during that remote destination’s ring schedule.

Step 1 Step 2 Step 3 Step 4 Step 5
Step 6 Step 7
Step 8 Step 9

From Cisco Unified CM Administration, choose Call Routing > Class of Control > Access List. Click Add New to create an access list. Enter a name and description to identify the new access list. Associate the access list to a user by choosing an ID from the Owner drop-down list. Choose one of the following options:
· Allowed–All numbers in the access list are allowed. · Blocked–All numbers in the access list are blocked.
Click Save. From the Filter Mask drop-down list, choose the filters that you want to apply to the access list:
· Not Available–All callers that advertise a not available status are added to the access list. · Private–All callers that advertise a private status are added to the access list. · Directory Number–All directory numbers or directory strings that you specify are added to the access list. If you
choose this option, add a number or number string in the DN Mask field.
Choose Save. Apply the access list to a remote destination: a) From Cisco Unified CM Administration, choose Device > Remote Destination and reopen the remote destination
that you created. b) Configure the Ring Schedule for this access list and do either of the following:
· If you created an allowed access list, click the Ring this destination only if caller is in radio button and choose the access list that you created from the drop-down list.
· If you created a blocked access list, click the Do not ring this destination if caller is in radio button and choose the access list that you created from the drop-down list.
c) Click Save.

Configure Mobile Voice Access
Complete the following tasks to configure the system for Mobile Voice Access, which lets users place enterprise-anchored calls from any device. Users dial a system IVR for authentication, following which the call is sent out as an enterprise call that will appear to the end user as if the call were sent from the office phone.
Before you begin
To use Mobile Voice Access:

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· Users must be enabled as mobility users with the Enable Mobile Voice Access option checked within End User Configuration For details, see Configure a Mobility User, on page 13.
· Interactive Voice Response service must be active, and included in a Media Resource Group List that the trunk uses.

Step 1 Step 2 Step 3
Step 4 Step 5

Procedure

Command or Action

Purpose

Activate the Cisco Unified Mobile Voice Access Service, In Cisco Unified Serviceability, make sure that the Cisco

on page 21

Unified Mobile Voice Access feature service is activated.

Enable Mobile Voice Access, on page 21

Enable the Mobile Voice Access feature and specify a directory number that users can dial to reach the enterprise.

Configure Directory Number for Mobile Voice Access, on Configure mobile voice access (MVA) to assign sets of

page 21

localized prompts for users who dial in from outside the

enterprise.

Restart Cisco CallManager Service, on page 22

After you activate Mobile Voice Access, restart the Cisco CallManager service.

Configure a gateway for legacy MVA or enterprise feature Note

Gateway configuration is no longer mandatory

access (EFA) by performing one of the following tasks:

for Mobile Voice Access. This is an optional

· Configure an Existing H.323 or SIP Gateway for Remote Access, on page 22
· Configure a New H.323 Gateway for Remote Access,

configuration only if you want to configure legacy Mobile Voice Access through an ISR G2 router.

on page 24

Depending on your system requirements, you can add a

new gateway or configure an existing gateway to handle

calls that come from outside the enterprise through MVA

or EFA.

If you have an existing H.323 or SIP PSTN gateway in your system, you can configure it for MVA. This function is accessed by calling a system-configured DID number that is answered and handled by an H.323 or SIP VoiceXML (VXML) gateway. After you configure your gateway, it uses a vxml script on the publisher node to pull the interactive voice response (IVR) prompts that are played to the MVA users. These prompts request user authentication and input of a number that users must dial on their phone keypad.

If you do not have an existing H.323 or SIP PSTN gateway and you want to configure mobile voice access, you must add a new H.323 gateway and configure it for MVA functionality by using the hairpinning method. From a technical standpoint, this method refers to using a second gateway to receive the inbound call, apply the MVA service and then the inbound call leg returns to the PSTN gateway (original source) after the system applies the MVA service.

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Activate the Cisco Unified Mobile Voice Access Service

Activate the Cisco Unified Mobile Voice Access Service
Use the following procedure to activate this service in your publisher node.

Step 1 Step 2 Step 3 Step 4 Step 5

From Cisco Unified Serviceability, choose Tools > Service Activation. From the Server drop-down list, choose the publisher node. Click Go. Under CM Services, check the Cisco Unified Mobile Voice Access Service check box. Click Save.

Enable Mobile Voice Access
Configure service parameters to enable Mobile Voice Access (MVA) and to specify the directory number or PSTN DID number that users can dial in order to reach the IVR.
Before you begin The Cisco Unified Mobile Voice Access feature service must be activated for Mobile Voice Access to work.

Step 1 Step 2 Step 3 Step 4
Step 5

From Cisco Unified CM Administration, choose System > Service Parameters. From the Server drop-down list, choose publisher node. From the Service drop-down list, choose Cisco CallManager. Configure the following service parameters:
· Enable Mobile Voice Access–Set this parameter to True. · Mobile Voice Access Number–Enter the access number that you want users to dial when they access the enterprise.
Click Save.

Configure Directory Number for Mobile Voice Access
Configure mobile voice access (MVA) to assign sets of localized prompts for users who dial in from outside the enterprise.

Step 1 Step 2
Step 3

From Cisco Unified CM Administration, choose Media Resources > Mobile Voice Access. In the Mobile Voice Access Directory Number, enter the internal directory number (DN) to receive Mobile Voice Access calls from the gateway.
Enter a value between 1-24 digits in length. Valid values are 0-9.

In the Localization pane, use the arrows to move the locales that you want to select to or from this pane.

Note

Mobile Voice Access uses the first locale that appears in the Selected Locales pane in the Mobile Voice

Access window. For example, if English United States appears first in the Selected Locales pane, the Cisco

Unified Mobility user hears English when the IVR is used during a call.

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Step 4 Click Save.

Restart Cisco CallManager Service
After you enable the Mobile Voice Access feature, restart the Cisco CallManager service.

Step 1 Step 2 Step 3 Step 4

From Cisco Unified Serviceability, choose Tools > Control Center – Feature Services From the Server drop-down list, choose the Cisco Unified Communications Manager publisher node. Under CM Services, select the radio button that corresponds to the Cisco CallManager service. Click Restart.

What to do next
You have now completed all the tasks that are required to configure Unified Communications Manager with native Mobile Voice Access support. However, if you want to configure legacy Mobile Voice Access where an ISR G2 router provides the IVR and voice prompts, you can complete either of the following two optional tasks:
· Configure an Existing H.323 or SIP Gateway for Remote Access, on page 22
· Configure a New H.323 Gateway for Remote Access, on page 24
Configure an Existing H.323 or SIP Gateway for Remote Access
If you have an existing H.323 or SIP PSTN gateway in your system, you can configure it for MVA. This function is accessed by calling a system-configured DID number that is answered and handled by an H.323 or SIP VoiceXML (VXML) gateway. After you configure your gateway, it uses a vxml script on the publisher node to pull the interactive voice response (IVR) prompts that are played to the MVA users. These prompts request user authentication and input of a number that users must dial on their phone keypad.
Before you begin
Configure Directory Number for Mobile Voice Access, on page 21

Step 1 Step 2

Configure the T1/E1 controller for PRI from the PSTN.
Example:
controller T1 1/0 framing esf linecode b8zs pri-group timeslots 1-24
Configure the serial interface for the PRI (T1/E1).
Example:
interface Serial 1/0:23 ip address none logging event link-status none isdn switch-type primary 4ess

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Step 3 Step 4 Step 5

isdn incoming-voicevoice isdn bchan-number-order ascending no cdp enable

Load the VXML application from the publisher node.

Example:

Sample configuration for IOS Version 12.3 (13) and later:

application service CCM http://<Unified CM Publisher IP Addr>:8080/ccmivr/pages/IVRMainpage.vxml

Example:

Sample configuration before IOS Version 12.3(12):

call application voice Unified CCM http://<Unified CM Publisher IP Addr>:8080/ccmivr/pages/IVRMainpage.vxml

Caution

Although VXML was added in Version12.2(11), other versions such as 12.3(8), 12.3(9), 12.3(14)T1, and 12.2(15) have VXML issues.

Configure the dial peer to associate the Cisco Unified Mobility application with system remote access.
Example:
Sample configuration for IOS 12.3(13) and later:
dial-peer voice 58888 pots service CCM (Cisco Unified Mobility VXML application) incoming called-number 58888
Example:
Sample configuration for IOS 12.3(12) and earlier:
dial-peer voice 100 pots application CCM (Cisco Unified Mobility VXML application) incoming called-number 58888
(58888 represents the mobile voice access (MVA) number) Add a dial peer to transfer the calls to the MVA DN.
Example:
Sample configuration for primary Unified Communications Manager:
dial-peer voice 101 voip preference 1 destination-pattern <Mobile Voice Access DN> session target ipv4:10.1.30.3 codec g711ulaw dtmf-relay h245-alphanumeric no vad
Example:
Sample configuration for secondary Unified Communications Manager (if needed):
dial-peer voice 102 voip preference 2 destination-pattern <Mobile Voice Access DN> session target ipv4:10.1.30.4 codec g711ulaw dtmf-relay h245-alphanumeric no vad

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Note

If a generic dial peer is already configured to terminate the calls and is consistent with the MVA DN, you

do not need to perform this step.

Example:
Sample configuration for SIP gateway VoIP dial-peer:
dial-peer voice 80 voip destination-pattern rtp payload-type nse 99 session protocol sipv2 session target ipv4:10.194.107.80 incoming called-number .T dtmf-relay rtp-nte codec g711ulaw

Configure a New H.323 Gateway for Remote Access
If you do not have an existing H.323 or SIP PSTN gateway and you want to configure mobile voice access, you must add a new H.323 gateway and configure it for MVA functionality by using the hairpinning method. From a technical standpoint, this method refers to using a second gateway to receive the inbound call, apply the MVA service and then the inbound call leg returns to the PSTN gateway (original source) after the system applies the MVA service.

Note If you use Mobile Voice Access with hairpinning, users calling into your system will not be identified automatically by their caller ID. Instead, users must enter their remote destination number manually before they enter their PIN. The reason is that the PSTN gateway must first route the call to Unified Communications Manager to reach the hairpinned Mobile Voice Access gateway. Because of this route path, the conversion of the calling number from a mobile number to an enterprise directory number occurs before the Mobile Voice Access gateway handles the call. As a result, the gateway is unable to match the calling number with a configured remote destination, and therefore the system prompts users to enter their remote destination number.
Before you begin
Configure Directory Number for Mobile Voice Access, on page 21

Step 1

Load the VXML application from the publisher node.
Example: Sample configuration for IOS Version 12.3 (13) and later:
application service CCM http://<Unified CM Publisher IP Addr>:8080/ccmivr/pages/IVRMainpage.vxml
Example: Sample configuration before IOS Version 12.3(12):
call application voice CCM http://<Unified CM Publisher IP Addr>:8080/ccmivr/pages/IVRMainpage.vxml

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Configure a New H.323 Gateway for Remote Access

Step 2 Step 3 Step 4

Caution

Although VXML was added in Version 12.2(11), other versions such as 12.3(8), 12.3(9), 12.3(14)T1, and 12.2(15) have VXML issues.

Configure the dial-peer to associate the Cisco Unified Mobility application with system remote access.
Example:
Sample configuration for IOS 12.3(13) and later:
dial-peer voice 1234567 voip service CCM incoming called-number 1234567 codec g711u session target ipv4:
Example:
Sample configuration for IOS 12.3(12) and earlier:
dial-peer voice 1234567 voip application CCM incoming called-number 1234567 codec g711u session target ipv4:

Add a dial-peer for transferring calls to the Mobile Voice Access (MVA) DN.

Example: Sample configuration for primary Unified Communications Manager:

dial-peer voice 101 voip preference 1 destination-pattern <Mobile Voice Access DN> session target ipv4:10.1.30.3 voice-class h323 1 codec g711ulaw dtmf-relay h245-alphanumeric novad

Example: Sample configuration for secondary Unified Communications Manager (if needed):

dial-peer voice 102 voip preference 2 destination-pattern <Mobile Voice Access DN> session target ipv4:10.1.30.4 voice-class h323 1 codec g711ulaw dtmf-relay h245-alphanumeric novad

Note

If a generic dial peer is already configured to terminate the calls and is consistent with the MVA DN, you

do not need to perform this step.

Configure hairpin.
voice service voip allow-connections h323 to h323

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Step 5

On the Unified Communications Manager, create a new route pattern to redirect the incoming MVA number to the H.323 gateway that has the vxml script loaded. Ensure that the incoming CSS of the gateway can access the partition in which the new route pattern is created.

Configure Enterprise Feature Access
Use the following procedure to configure Enterprise Feature Access from a remote destination for:
· Two-stage dialing to place enterprise calls from a configured remote destination. Calls appear to the called party as if they were placed from an associated desk phone.
· Remote destination access to mid-call features through EFA codes that are sent using DTMF digits sent from the remote destination.

Note Unlike Mobile Voice Access, with Enterprise Feature Access you must be calling from a configured remote destination.

Step 1
Step 2
Step 3 Step 4
Step 5 Step 6

From Cisco Unified CM Administration, choose Call Routing > Mobility > Enterprise Feature Access Number Configuration. In the Number field, enter the unique DID number that mobile users will dial from a remote destination in order to access the Enterprise Feature Access feature. From the Route Partition drop-down list, choose the partition where the DID resides. (Optional) Check the Default Enterprise Feature Access Number check box to make this EFA number the default for this system. Click Save. Configure the Enteprise Feature Access service parameters: a) From Cisco Unified CM Administration, choose System > Service Parameters. b) From the Server drop- down list, choose the publisher node. c) From the Service drop-down list, choose Cisco CallManager. d) Set the Enable Enterprise Feature Access service parameter to True. e) (Optional) In the Clusterwide Parameters (System – Mobility) area, edit the DTMF digits that you must enter to
access midcall features through Enterprise Feature Access. For example, you could edit the Enterprise Feature Access Code for Hold service parameter, which has a default value of 81. The default values are as follows:
· Hold: 81
· Exclusive Hold: 82
· Resume: 83
· Transfer: 84
· Conference: 85
· Session Handoff: 74
· Starting Selective Recording: 86

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Configure Intelligent Session Control

· Stopping Selective Recording: *87 · Hunt group login–enter a new code · Hunt group logout–enter a new code
f) Click Save.

Configure Intelligent Session Control
Configure the system so that inbound calls to a remote destination are rerouted to an associated enterprise number, if one is available. This provides automatic call anchoring within the enterprise for mobility calls, providing cost savings and added Unified Communications functionality.

Step 1 Step 2 Step 3 Step 4
Step 5

From Cisco Unified CM Administration, choose System > Service Parameters. From the Server drop-down list, choose a Cisco Unified Communications Manager node. From the Service drop-down list, choose Cisco CallManager. Under Clusterwide Parameters (Feature – Reroute Remote Desination Calls to Enterprise Number) set the following service parameters:
· Reroute Remote Destination Calls to Enterprise Number–To enable Intelligent Session Control, set this parameter to True.
· Ring All Share Lines–Set the value of the parameter to True. If Intelligent Session Control is enabled, and this service parameter is also enabled, the system anchor calls to remote destinations within the enterprise, and will also ring all the user’s shared lines.
· Ignore Call Forward All on Enterprise DN–This parameter applies only to outgoing calls to a remote destination when Intelligent Session Control is enabled. By default, this parameter is set to True.
Click Save.

Configure Mobility Service Parameters
Use this procedure to configure optional Mobility-related service parameters.

Step 1 Step 2 Step 3 Step 4

From Cisco Unified CM Administration, choose System > Service Parameters. From the Server drop-down list, choose the publisher node. From the Service drop- down list, choose Cisco CallManager. Configure any service parameters that you want to edit. The Mobility-related parameters are listed under the following headings. For help descriptions, click the parameter name:
· Clusterwide Parameters (System – Mobility)
· Clusterwide Parameters (System – Mobility Single Number Reach Voicemail)
· Clusterwide Parameters (Feature – Reroute Remote Destination Calls to Enterprise Number)

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Configure Cisco Jabber Dual-Mode

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Step 5 Click Save.

Configure Cisco Jabber Dual-Mode
Complete these tasks to configure Cisco Jabber on iPhone or Android as dual- mode mobile devices that can connect over WiFi. Cisco Jabber registers to Unified Communications Manager over WiFi and can be reached through an enterprise number if Single Number Reach is enabled in the user’s mobile identity.

Step 1 Step 2 Step 3
Step 4

Procedure Command or Action Configure a Mobility Profile, on page 29
Add a Dual-Mode Device for Cisco Jabber, on page 29 Configure a Mobility Identity, on page 32
Required: Configure Handoff Number, on page 32

Purpose
Configure a mobility profile to send consistent caller ID to Jabber mobile clients that are placing Dial through Office calls.
Configure a dual-mode device type for Cisco Jabber on iPhone or Android clients.
Add a Mobility Identity to the Jabber mobile client that points to the device phone number (that is, the iPhone number) to provide calling when Jabber roams out of WiFi range. Enable Single Number Reach destination for the Mobile Identity.
Configure a handoff number for dual-mode devices that are leaving enterprise. Even when the device disconnects from the enterprise WiFi network the call can be maintained without interruption by reconnecting to a remote mobile or cellular network.

Configure Other Dual-Mode Devices
Complete these tasks to configure other dual-mode mobile devices that can place calls over the cellular network and can also connect over WiFi. For example:
· Carrier-Integrated Mobile Devices that connect over Fixed Mobile Convergence (FMC) networks.
· IMS-integrated Mobile Devices over IP Multimedia networks

Step 1 Step 2

Procedure Command or Action Add a Dual-Mode Device for Cisco Jabber, on page 29 Configure a Mobility Identity, on page 32

Purpose Configure an IMS or FMC dual-mode device.
Add a Mobility Identity that points to the phone number of the actual device.

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Configure a Mobility Profile

Step 3

Command or Action Required: Configure Handoff Number, on page 32

Purpose
Configure a handoff number for dual-mode devices that are leaving the enterprise. Even when the device disconnects from the enterprise WiFi network the call can be maintained without interruption by reconnecting to a remote mobile or cellular network.

Configure a Mobility Profile
Configure a mobility profile for dual-mode Cisco Jabber on iPhone and Android clients. The profile configures the client with a consistent caller ID for dial via office calls.

Note From a technical standpoint, this caller ID is sent during the dial via office reverse (DVO-R) callback portion of a call to the mobility identity or alternate callback number. DVO-R call feature uses enbloc dialing. If no mobility profile is assigned to the mobility identity or if the Callback Caller ID field is left blank, the system sends the default enterprise feature access number.

Step 1 Step 2 Step 3 Step 4
Step 5 Step 6
Step 7

From Cisco Unified CM Administration, choose Call Routing > Mobility > Mobility Profile. Click Add New. Enter a Name for the profile. From the Mobile Client Calling Option drop-down list, select Dial via Office Reverse.

Note

Despite the field options, Dial via Office Forward is not available.

Configure a Callback Caller ID for Dial-via-Office Reverse.
Configure the fields in the Mobility Profile Configuration window. For more information on the fields and their configuration options, see Online Help.
Click Save.

Add a Dual-Mode Device for Cisco Jabber
Use the following procedure to configure a dual-mode device type for Cisco Jabber on iPhone or Android clients.
Before you begin Make sure that your end users are mobility-enabled. Also, if you want to add remote destinations to your Jabber client, make sure that you have a softkey template that includes the Mobility softkey.

Step 1 Step 2

From Cisco Unified CM Administration, choose Device > Phone. Perform one of the following:

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Step 3 Step 4
Step 5 Step 6

· Click Find to edit an existing device. · Click Add New and select either Cisco Dual Mode for Android or Cisco Dual Mode for iPhone as the phone
model, to add a new device. Click Next.
Configure the fields in the Phone Configuration window.
For detailed information about product specific configuration layout fields, see your Jabber client documentation at http://www.cisco.com/go/jabber.
Configure the following mandatory fields:
· Device Name · Device Pool · Softkey Template · Owner User ID–The user must have mobility enabled. · Mobility User ID–The user must have mobility enabled. · Device Security Profile · SIP Profile
Click Save. Add a directory number: a) In the left Association area, click Add a New DN. b) Enter a new Directory Number and click Save. c) Complete any fields that you want in the Directory Number Configuration window and click Save. For more
information on the fields and their configuration options, see Online Help. d) Click Associate End Users . e) Click Find and select the mobility-enabled end user whom owns this DN. f) Click Add Selected. g) Click Save.

What to do next
Add a Mobility Identity that points to the phone number of the iPhone or Android device. This allows you to transfer the call to the phone if you move out of Wi-Fi range. You can also add the device as a Single Number Reach destination. For details, Configure a Mobility Identity, on page 32.
Optionally, add Remote Destinations and Single Number Reach to your Cisco Jabber client. When someone calls the Jabber client, the remote destination rings as well. Configure a Remote Destination, on page 18.

Dual-Mode Device Configuration Fields

Table 1: Dual-Mode Device Configuration Fields

Field Softkey Template Owner User ID

Description
Choose the Mobility Softkey template.
Choose the user ID of the assigned phone user. The user ID is recorded in the call detail record (CDR) for all calls made from this device.

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Add Other Dual-Mode Device

Field

Description

Mobility User ID

Choose the user ID of the person to whom this dual-mode phone is assigned.

Device Security Profile

Choose the security profile to apply to the device.
You must apply a security profile to all phones that are configured in Cisco Unified Communications Manager Administration. To enable security features for a phone, you must configure a new security profile for the device type and protocol, and then apply it to the phone.

Rerouting Calling Search Choose a calling search space for routing calls to configured remote destinations

Space

and mobility identities that are configured for this device.

SIP Profile

Choose Standard SIP Profile for Mobile Device.

Add Other Dual-Mode Device
Use this procedure to add another dual-mode device (for example, a Carrier- integrated Mobile Device for network-based FMC, or an IMS-integrated Mobile Device.
Before you begin Make sure that your end users are mobility-enabled. Refer to topics earlier in this chapter for details on how to enable mobility for users.

Step 1 Step 2 Step 3 Step 4
Step 5 Step 6 Step 7

From Cisco Unified CM Administration, choose Device > Phone. Click Add New. From the Phone Model drop-down list Carrier-integrated Mobile Device or IMS- integrated Mobile Device. Configure the following mandatory fields:
· Device Name · Device Pool · Owner User ID–The user must have mobility enabled. · Mobility User ID–The user must have mobility enabled.
Configure the remaining fields in the Phone Configuration window. For more information on the fields and their configuration options, see Online Help. Click Save. Add a directory number: a) In the left Association area, click Add a New DN. b) Enter a new Directory Number and click Save. c) Complete any fields that you want in the Directory Number Configuration window and click Save. For more
information on the fields and their configuration options, see Online Help. d) Click Associate End Users. e) Click Find and select the mobility-enabled end user whom owns this DN. f) Click Add Selected.

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g) Click Save.

Configure a Mobility Identity
Add a Mobility Identity that points to the phone number of the device if you want to enable the device as a Single Number Reach that can be reached through the enterprise number.

Step 1 Step 2 Step 3 Step 4
Step 5 Step 6
Step 7 Step 8
Step 9

From Cisco Unified CM Administration, choose Device > Phone. Enter search criteria if needed, click Find, and choose the dual-mode device that you created. Click Add New Mobility Identity. In the Destination field, enter the phone number of the mobile device. For example, for a Cisco Jabber on iPhone client, this would be the phone number of the iPhone. Cisco Jabber only. Select the Mobility Profile that you configured. If you want to make this Mobile Identity available from an enteprise phone number: a) Check the Enable Single Number Reach check box. b) Configure a Single Number Reach Voicemail policy

Configure a Dial-via-Office Reverse Voicemail policy.
Configure the fields on the Mobility Identity Configuration window. For more information on the fields and their configuration options, see Online Help.
Click Save.

Note

If you want to apply a Ring Schedule and access list to limit calls to this mobile identity to specific times

and users, Configure an Access List, on page 19.

Configure Handoff Number
Configure handoff mobility for dual-mode phones if you want your system to preserve a call while the user moves out of the enterprise. Even when a user’s device disconnects from the enterprise WiFi network and reconnects to the mobile voice or cellular network, an in-progress call is maintained without interruption.

Step 1 Step 2
Step 3 Step 4

From Cisco Unified CM Administration, choose Call Routing > Mobility > Handoff Configuration. In the Handoff Number field, enter the direct inward dialing (DID) number for handoff between the Wi-Fi and mobile voice or cellular network.
For numbers that start with the international escape character (+), you must precede the + with a backslash (). Example: +15551234.
From the Route Partition drop-down list, choose the partition to which the handoff DID number belongs. Click Save.

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Cisco Unified Mobility Call Flow

This section describes the incoming and outgoing call flows of Cisco Unified Mobility commonly known as Single Number Reach (SNR). Unified Communications Manager supports the separate calling party number and billing number feature when SNR is configured for users to allow desk phones to extend calls to mobile devices.
For example, User-A calls from a PSTN network to User-B whose directory number configured to SNR. If Enable External Presentation Name and Number check box is checked in SIP profile and Display External Presentation Name and Number service parameter value set to True, then Unified Communications Manager displays the FROM header information on both the User-B’s desk phone and the configured remote destination device. In the same way, if any one option is disabled, Unified Communications Manager displays P-Asserted-Identity (PAID) header information on the called device.
Similarly, in outgoing call scenario User B (SNRD line) configured with External Presentation Information on Directory Number configuration page initiates a call to a PSTN network through a SIP trunk. If Enable External Presentation Name and Number is configured in its SIP profile, then, Unified Communications Manager send the External Presentation Information in the FROM header of the outgoing SIP message to display on the called device.
If Enable External Presentation Name and Number check box is disabled, then Unified Communications Manager sends the directory number information in the FROM and PAID to display on the called device and configured External Presentation Information in the X-Cisco-Presentation header.
If you check the Anonymous External Presentation check box, the configured External Presentation Name and External Presentation Number are removed from the respective fields and external presentation displayed as anonymous on the called device.
For more details on Configuring External Presentation Information, see Configure Directory Number chapter in the System Configuration Guide for Cisco Unified Communications Manager.
FMC Over SIP Trunks Without Smart Client
Unified Communications Manager allows service providers to provide base PBX- extension features such as Enterprise Dialing, SNR, Single VM, Call move, and Mid-call features through the trunk without a smart client on the mobile. Basic mobile features such as SNR, Deskphone Pickup, Send Call to Mobile, Mobile Voice Access, and Mid-call DTMF features are supported. Extension dialing is supported if it is implemented in the network and the network is integrated with Unified Communications Manager. These features can be provided by any type of trunk.
Unified Communications Manager can be configured in the Ring All Shared Lines service parameter so that the shared-line is rung when mobile DN is dialed.
Note The Reroute Remote Destination Calls to Enterprise Number feature must be enabled for Ring All Shared Lines to take effect. Reroute Remote Destination Calls to Enterprise Number is disabled by default.
IMS shared lines will ring solely based on the value of the Ring All Shared Lines parameter.
You can also migrate from the Remote Destination feature used in previous versions to this new device type.

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Hunt Group Login and Logout for Carrier-Integrated Mobile De

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