CISCO Unified Communications Manager Express Single Number Reach User Guide

CISCO Unified Communications Manager Express Single Number Reach

Specifications

• Feature: Single Number Reach (SNR)
• Allows users to answer calls on a desktop IP phone or remote destination
• Enables callers to dial a single number to reach the phone user
• Unanswered calls can be forwarded to voicemail
• Supported devices: desktop IP phones, mobile phones
• Supported versions: Cisco Unified CME 7.1 and later
• Supported phone types: SCCP IP phones that support softkeys

Product Usage Instructions

Overview of Single Number Reach

The Single Number Reach (SNR) feature allows users to answer incoming calls to their extension on either their desktop IP phone or at a remote destination, such as a mobile phone. Users can pick up active calls on the desktop phone or the remote phone without losing the connection. This enables callers to dial a single number to reach the phone user. Calls that are not answered can be forwarded to voicemail.

SNR Enhancements

• Cisco Unified CME 8.5 supports the following enhancements in the Single Number Reach (SNR) feature:

Hardware Conference

• In Cisco Unified CME 8.5, you can send a call to a mobile phone after joining a hardware conference.
• After joining the hardware conference, all conference callers are blind-transferred to hardware DN.
• The call character of the phone changes from incoming call to outgoing call and you can send a call to the mobile.

Call Park, Call Pickup, and Call Retrieval

• In earlier versions of Cisco Unified CME, Call Park, Call Pickup, and Call Retrieval features were not supported for SNR.
• Cisco Unified CME 8.5 and later versions allow you to park, pickup, or retrieve an SNR call.

Caller ID on Cell Phone

• Cisco Unified CME 8.5 enhances the SNR feature to allow you to see the local number on your cell phone instead of the calling party number.
• You can configure the SNR calling number local command under phone-dn configuration mode to view the caller ID of the SNR phone.

Answer Too Soon Timer

• When SNR is deployed on non-FXO ports, if a cell phone picks up an SNR call, you are connected to the call.
• The phone stops ringing further and is placed on hold.
• You can configure the snr ring-stop command under phone-dn configuration mode to stop the phone from ringing and to place the phone on hold.

Single Number Reach for Cisco Unified SIP IP Phones

In Cisco Unified CME 9.0 and later versions, the following SNR features are supported for Cisco Unified SIP IP phones:

FAQ

• Q: What devices are supported for Single Number Reach?
• A: Single Number Reach is supported on desktop IP phones and mobile phones.
• Q: How can I modify my SNR settings?
• A: IP phone users can modify their own SNR settings directly from the phone by using the menu available with the Services feature button.
• Q: Which versions of Cisco Unified CME support the SNR feature?
• A: The SNR feature is supported in Cisco Unified CME 7.1 and later versions.
• Q: Can I park, pick up, or retrieve an SNR call?
• A: Yes, Cisco Unified CME 8.5 and later versions allow you to park, pick up, or retrieve an SNR call.
• Q: How can I view the caller ID of the SNR phone on my cell phone?
• A: In Cisco Unified CME 8.5, you can configure the snr calling number local command under iPhone-dn configuration mode to view the caller ID of the SNR phone on your cell phone.
• Q: What happens when a cell phone answers an SNR call?
• A: When a cell phone answers an SNR call, the phone stops ringing further and is placed on hold. You can configure the snr ring-stop command under iPhone-dn configuration mode to stop the phone from ringing and to place the phone on hold.

Information About Single Number Reach

Overview of Single Number Reach
The Single Number Reach (SNR) feature allows users to answer incoming calls to their extension on either their desktop IP phone or at a remote destination, such as a mobile phone. Users can pick up active calls on the desktop phone or the remote phone without losing the connection. This enables callers to dial a single number to reach the phone user. Calls that are not answered can be forwarded to voice mail.
Remote destinations may include the following devices:

• Mobile (cellular) phones.
• Smartphones.
• IP phones did not belong to the same Cisco Unified CME router as the desktop phone.
• Home phone numbers in the PSTN. Supported PSTN interfaces include PRI, BRI, SIP, and FXO.

For incoming calls to the SNR extension, Cisco Unified CME rings the desktop IP phone first. If the IP phone does not answer within the configured amount of time, it rings the configured remote number while continuing to ring the IP phone. Unanswered calls are sent to a configured voicemail number. The IP phone user has these options for handling calls to the SNR extension:

• Pull back the call from the remote phone—The phone user can manually pull back the call to the SNR extension by pressing the Resume softkey, which disconnects the call from the remote phone.
• Send the call to the remote phone—The phone user can send the call to the remote phone by using the Mobility softkey. While connected to the call, the phone user can press the Mobility softkey and select Send call to mobile. The call is forwarded to the remote phone.
• Enable or disable Single Number Reach—While the IP phone is in the idle state, the user can toggle the SNR feature on and off by using the Mobility softkey. If the user disables SNR, Cisco Unified CME does not ring the remote number.

IP phone users can modify their own SNR settings directly from the phone by using the menu available with the Services feature button. You must enable the feature on the phone to allow a phone user to access the user interface.
This feature is supported in Cisco Unified CME 7.1 and later versions on SCCP IP phones that support softkeys.

SNR Enhancements
Cisco Unified CME 8.5 supports the following enhancements in the Single Number Reach (SNR) feature:
Hardware Conference
In Cisco Unified CME 8.5, you can send a call to a mobile phone after joining a hardware conference. After joining the hardware conference, all conference callers are blind-transferred to hardware DN. The call character of the phone changes from incoming call to outgoing call and you can send a call to the mobile.
Call Park, Call Pickup, and Call Retrieval
In earlier versions of Cisco Unified CME, Call Park, Call Pickup, and Call Retrieval features were not supported for SNR. Cisco Unified CME 8.5 and later versions allow you to park, pickup, or retrieve an SNR call, Cisco Unified CME 8.5 enhances the SNR feature to allow you to see the local number on your cell phone instead of the calling party number. You can configure the snr calling number local command under ephone-dn configuration mode to view the caller ID of the SNR phone. For information on configuring SNR calling numbers locally, see Configure Single Number Reach Enhancements on SCCP Phones, on page 9.
Answer Too Soon Timer
On non-FXO ports, you can set an SNR answer too soon timer to prevent the calls from rolling to the voice mailbox of your cell phone. When the cell phone rolls to the voice mail within the answer too soon timer range (1 to 5 seconds), the mobile phone call leg is immediately disconnected. You can configure the snr answer too soon command under phone-dn mode. For more information, see Configure Single Number Reach Enhancements on SCCP Phones, on page 9. The answer-too-soon timer is not applicable when sending the call to a mobile.
SNR Phone Stops Ringing After Mobile Phone Answers
When SNR is deployed on non-FXO ports, if a cell phone picks up an SNR call, you are connected to the call. The phone stops ringing further and is placed on hold. You can configure the snr ring-stop command under ephone-dn configuration mode to stop the phone from ringing and to place the phone on hold. For more information, see Configure Single Number Reach Enhancements on SCCP Phones,.
Single Number Reach for Cisco Unified SIP IP Phones
Before Cisco Unified CME 9.0, the Single Number Reach (SNR) feature enabled the user to be reached on two numbers: a regular directory number (DN) on the phone and a public switched telephone network (PSTN) connection (either a PRI/BRI/FXO port or a SIP interface). For incoming calls to the phone, the Cisco Unified CME called the phone DN first. When the iPhone DN did not answer within a configured time, the Cisco Unified CME called a preconfigured PSTN number while continually calling the phone DN. In Cisco Unified CME 9.0 and later versions, the following SNR features are supported for Cisco Unified SIP IP phones:

• Enable and disable the Extension Mobility (EM) feature on a Cisco Unified SIP IP phone—Use the Mobility softkey or PLK as a toggle or use the mobility and no mobility commands to enable or disable the Mobility feature on a Cisco Unified SIP IP phone.
• Manual pullback of a call on a mobile phone—Use the Resume softkey to manually bring a call back to the SNR DN.
• Send a call to a mobile PSTN phone—Send a call to the mobile PSTN phone using the Mobility softkey while the Cisco Unified SIP IP phone is on a call. Select “Send call to mobile” and the call is handed off to the mobile phone.
• Send a call to a mobile phone regardless of whether the SNR phone is the originating or the terminating side—Ensure that the SNR feature is configured in voice register dn or phone-dn configuration mode to send a call to a mobile phone regardless of whether the SNR phone is the originating or terminating side. Use the Mobility softkey, select “Send call to mobile,” and the call is handed off to the mobile phone.

For calls from a PSTN, local, or VoIP phone to a Cisco Unified SIP IP phone configured as an SNR phone, the Cisco Unified CME calls the SIP SNR or the mobile phone DN. When you answer the call on the SIP SNR phone, you can send the call to the PSTN/BRI/PRI/SIP phone. When you answer the call on the mobile phone, the Resume softkey is displayed on the SIP SNR phone and allows the call to be pulled back to the SIP SNR phone. You can repeatedly pull the call back from the PSTN phone to the SIP SNR phone or from the SIP SNR phone to the PSTN phone. If the fwd-no keyword is configured and both the mobile and SIP SNR phones do not answer, the call is redirected to a preconfigured extension number when the end of a preconfigured time delay is reached. The following shows how SNR phones configured with Cisco Unified SIP IP phones behave differently from those configured with Cisco Unified SCCP IP phones when sending a call to a mobile:

• For Cisco Unified SCCP IP phones, the Resume softkey is displayed on the SCCP SNR phone as soon as the call is sent to the mobile phone.
• For Cisco Unified SIP IP phones, the Resume softkey is displayed on the SIP SNR phone as soon as the mobile phone answers the call.

Note When the Resume softkey is pressed, the call is returned to the SNR phone.
Cisco Unified CME 9.0 and later supports the SNR feature in Cisco Unified SIP 7906, 7911, 7941, 7942, 7945, 7961, 7962, 7965, 7970, 7971, 7975, 8961, 9951, and 9971 IP Phones.
Note   Single Number Reach (SNR) support through MyPhoneApps on Unified CME is available for SIP Phones on the Cisco IP Phones 7800 and 8800 Series.

Virtual SNR DN for Cisco Unified SCCP IP Phones
A virtual SNR DN is a DN not associated with any registered phone. It can be called, forwarded to a preconfigured mobile phone, or put on an Auto Hold state when the mobile phone answers the call or the time not configured for any phone while an unregistered DN is one associated with phones not registered to a Cisco Unified CME system. Before Cisco Unified CME 9.0, an SNR DN feature did not launch when the SNR DN was not associated with any registered phone. Although a call could be forwarded to the mobile phone using the call-forward busy command, the SNR DN had to be configured under a phone. Users who were assigned floating DNs could not forward calls unless they had a phone assigned to them. In Cisco Unified CME 9.0 and later versions, an SNR DN is not required to be associated with a registered phone to have the SNR DN feature launched. A call can be made to a virtual SNR DN and the SNR feature can be launched even when the SNR DN is not associated with any phone. A call to a virtual SNR DN can be forwarded to an auto-attendant service when the preconfigured mobile phone is out of service and the voice mail can be retrieved using the telephone or extension number assigned to the voice mailbox. Although the virtual SNR DN feature is designed for SNR DNs that are not associated with registered phones, this feature also supports virtual SNR DNs that complete phone registration or login and registered DNs that become virtual when all associated registered phones become unregistered.

Configure Single Number Reach

Configure Single Number Reach on SCCP Phones

Restriction

• Each IP phone supports only one SNR directory number.
• SNR feature is not supported for the following:
• SCCP-controlled analog FXS phones
• MLPP calls
• Secure calls
• Video calls
• Hunt group directory numbers (voice or phone)
• MWI directory numbers
• Trunk directory numbers
• An overlay set can support only one SNR directory number and that directory number must be the primary directory number.
• Call forward no answer (CFNA), configured with the call-forward noan command, is disabled if SNR is configured on the directory number. To forward unanswered calls to voice mail, use the crowd-no keyword in the snr command.
• Call forwarding of unanswered calls, configured with the fwd-no keyword in the snr command, is not supported for PSTN calls from FXO trunks because the calls connect immediately.
• Calls from an internal extension to an extension that is busy, are forwarded to the SNR destination even if no forward local-calls is configured under the Directory Number.
• Calls always remain private. If a call is answered on a remote phone, the desktop IP phone can not listen to the call unless it resumes the call.
• U.S. English is the only locale supported for SNR calls.

Before you begin

• Cisco Unified CME 7.1 or a later version
• Cisco IP Communicator requires version 2.1.4 or later

SUMMARY STEPS

1. enable
2. configure terminal
3. ephone-dn dn-tag
4. number number
5. mobility
6. snr e164-number delay seconds timeout seconds [cfwd-noan extension-number]
7. snr calling-number local
8. exit
9. ephone-template template-tag
10. softkeys connected {[Acct] [ConfList] [Confrn] [Endcall] [Flash] [HLog] [Hold] [Join] [LiveRcd] [Mobility] [Park] [RmLstC] [Select] [TrnsfVM] [Trnsfer]}
11. softkeys idle {[Cfwdall] [ConfList] [Dnd] [Gpickup] [HLog] [Join] [Login] [Mobility] [Newcall] [Pickup] [Redial] [RmLstC]}
12. exit
13. ephone phone-tag
14. ephone-template template-tag
15. end

DETAILED STEPS

Example:

Router> enable

| Enables privileged EXEC mode.

•  Enter your password if prompted.

Step 2| configure terminal

Example:

Router# configure terminal

| Enters global configuration mode.
Step 3| ephone-dn dn-tag

Example:

Router(config)# ephone-dn 10

| Enters directory number configuration mode.
Step 4| number number

Example:

Router(config-ephone-dn)# number 1001

| Associates an extension number with this directory number.

•  number —String of up to 16 digits that represents an extension or E.164 telephone number.

Step 5| mobility

Example:

Router(config-ephone-dn)# mobility

| Enables the Mobility feature on the directory number.
Step 6| snr e164-number delay seconds timeout seconds [ cfwd-noan extension-number ]

Example:

Router(config-ephone-dn)# snr 4085550133 delay 5

timeout 15 fwd-loan 2001

| Enables SNR on the extension.

•  e164-number —E.164 telephone number to ring if the IP phone extension does not answer.

•  delay seconds —Sets the number of seconds that the call rings the IP phone before ringing the remote phone. The range is from 0 to 10. Default: disabled.

the call rings after the configured delay. The call

continues to ring for this length of time on the IP phone even if the remote phone answers the call. The range is from 5 to 60. Default: disabled.

•  cfwd-noan extension-number —(Optional) Forwards the call to this target number if the phone does not answer after both the delay and timeout seconds have expired. This is typically the voice-mail number.

Note The fwd-loan option is not supported for calls from FXO trunks because the calls

connect immediately.

Step 7| snr calling-number local

Example:

Router(config-iPhone-dn)# snr calling-number local

| (Optional) Replace the original calling party number with the SNR extension number in the caller ID display of the remote phone.

•  This command is supported in Cisco Unified CME 8.0 and later versions.

Step 8| exit

Example:

Router(config-ephone-dn)# exit

| Exits phone-dn configuration mode.
Step 9| ephone-template template-tag

Example:

Router(config)# ephone-template 1

| Enters phone-template configuration mode to create an ephone template.

•  template-tag —Unique identifier for the ephone template that is being created. The range is from 1 to 20.

Step 10| softkeys connected {[ Acct ] [ ConfList ] [ Confrn ] [ Endcall ] [ Flash ] [ HLog ] [ Hold ] [ Join ] [ LiveRcd ] [ Mobility ] [ Park ] [ RmLstC ] [ Select ] [ TrnsfVM ] [ Trnsfer ]}

Example:

Router(config-phone-template)# softkeys connected end call hold lived mobility

| Modifies the order and type of softkeys that display on an IP phone during the connected call state.

•  Pressing the Mobility softkey during the connected call state forwards the call to the PSTN number defined in Step 6.

Step 11| softkeys idle {[ Cfwdall ] [ ConfList ] [ Dnd ] [ Gpickup ] [ HLog ] [ Join ] [ Login ] [ Mobility ] [ Newcall ] [ Pickup ] [ Redial ] [ RmLstC ]}

Example:

Router(config-phone-template)# softkeys idle dnd pickup pickup mobility

| Modifies the order and type of softkeys that display on an IP phone during the idle call state.

•  Pressing the Mobility softkey during the idle call state enables the SNR feature. This key is a toggle; pressing it a second time disables SNR.

Step 12| exit

Example:

| Exits phone-template configuration mode.
 | Command or Action| Purpose
---|---|---
 | Router(config-phone-template)# exit|
Step 13| phone phone-tag

Example:

Router(config)# ephone 21

| Enters phone configuration mode.

•  phone-tag —Unique number that identifies this phone during configuration tasks.

Step 14| iPhone-template template-tag

Example:

Router(config-phone)# ephone-template 1

| Applies the phone template to the phone.

•  template-tag —Unique identifier of the phone template that you created in Step 12.

Step 15| end

Example:

Router(config-ephone-template)# end

| Exits configuration mode.

Example
The following example shows extension 1001 is enabled for SNR on IP phone 21. After a call rings at this number for 5 seconds, the call also rings at the remote number 4085550133. The call continues ringing on both phones for 15 seconds. If the call is not answered after a total of 20 seconds, the call no longer rings and it is forwarded to the voice-mail number 2001.

Configure Single Number Reach Enhancements on SCCP Phones

Restriction

• Software Conference— After a software conference is initiated and committed on a ephone, you cannot send the call to a mobile phone. You can only enable or disable mobility after the software conference is committed.
• SNR Call Pickup on FXO port— For a call routed through the FXO port to the PSTN, the call is signalled as “connected” as soon as the FXO port is seized outbound. The mobile phone is on the FXO interface and the call (session) is in an active state as soon as FXO is in connect state. The ephone will be ringing but you can not pick up the ephone call.
• Music on hold (MOH) is not supported if the SNR call originates from the line side. MOH is supported on an SNR call if the call originates from the trunk side.

Before you begin
Cisco Unified CME 8.5 or a later version.

SUMMARY STEPS

1. enable
2. configure terminal
3. ephone-dn dn-tag
4. number number [secondary number] [no-reg [both | primary]]
5. mobility
6. snr calling number local
7. snr answer too soon time
8. snr ring-stop
9. exit

DETAILED STEPS

Example:

Router> enable

| Enables privileged EXEC mode.

•  Enter your password if prompted.

Step 2| configure terminal

Example:

Router# configure terminal

| Enters global configuration mode.
Step 3| ephone-dn dn-tag

Example:

Router(config)# ephone-dn 10

| Enters directory number configuration mode.
 | Command or Action| Purpose
---|---|---
Step 4| number number [ secondary number ] [ no-reg [ both |

primary ]]

Example:

Router(config-ephone-dn)# number 1001

| Associates an extension number with this directory number.

•  number —String of up to 16 digits that represents an extension or E.164 telephone number.

Step 5| mobility

Example:

Router(config-ephone-dn)# mobility

| Enables the Mobility feature on the directory number.
Step 6| snr calling number local

Example:

Router(config-ephone-dn)#snr calling-number local

| Displays the local number as a calling number on your SNR mobile phone.
Step 7| snr answer too soon time

Example:

Router(config-ephone-dn)#snr answer-too-soon 4

| Enables a timer for answering the call on SNR mobile phone.

•  time—Time, in seconds. The range is from 1 to 5.

Step 8| snr ring-stop

Example:

Router(config-ephone-dn)#snr ring-stop

| Allows you to stop the IP phone from ringing after the SNR call is answered on a mobile phone.
Step 9| exit

Example:

Router(config-ephone-dn)# exit

| Exits iPhone-dn configuration mode.

Example
The following example shows SNR enhancements configured for ephone-dn 10:

Configure Single Number Reach on SIP Phones

Restriction

• Hardware Conferencing and Privacy on Hold for Cisco Unified SIP IP phones are not supported.
• Mixed shared lines between Cisco Unified SIP and SCCP IP phones are not supported.
• Subscribe and Notify modes for SIP shared lines are not supported.
• Incoming calls from the H323 IP trunk are not supported.
• Media flow around for SIP-SIP trunk calls is not supported.
• SIP SNR phones that initiate software conferencing are unable to send or receive calls to or from mobile phones because the Cisco Unified SIP IP phones are put on hold after a software conference is committed.

Before you begin
Cisco Unified CME 9.0 or a later version.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice register template template-tag
4. softkeys idle {[Cfwdall] [DND] [Gpickup] [Newcall] [Pickup] [Redial]}
5. softkeys connected {[Confrn] [Endcall] [Hold] [Park] [Trnsfer] [iDivert]}
6. exit
7. voice register pool pool-tag
8. session-transport {tcp}
9. exit
10. voice register dn dn-tag
11. number number
12. name name
13. mobility
14. snr calling-number local
15. snr e164-number delay seconds timeout seconds [cfwd-noan extension-number]
16. snr ring-stop
17. snr answer-too-soon time
18. end

DETAILED STEPS

Example:

Router> enable

| Enables privileged EXEC mode.

•  Enter your password if prompted.

Step 2| configure terminal

Example:

Router# configure terminal

| Enters global configuration mode.
Step 3| voice register template template-tag

Example:

Router(config)# voice register template 1

| Enters voice register template configuration mode.

•  template-tag —an identifier for the template being created. Range: 1 to 10.

Step 4| softkeys idle {[ Cfwdall ] [ DND ] [ Gpickup ] [ Newcall ] [ Pickup ] [ Redial ]}

Example:

Router(config-register-temp)# softkeys idle Redial Cfwdall

| Modifies the display of softkeys on Cisco Unified SIP IP phones during the idle call state.

•  Cfwdall —(Optional) Softkey for “call forward all.” Forwards all calls.

•  DND —(Optional) Softkey that enables the Do-Not-Disturb feature.

•  Gpickup —(Optional) Softkey that allows a user to pick up a call that is ringing on another phone.

•  Newcall —(Optional) Softkey that opens a line on a speakerphone to place a new call.

•  Pickup —(Optional) Softkey that allows a user to pick up a call that is ringing on another phone that is a member of the same pickup group.

•  Redial —(Optional) Softkey that redials the last number dialled.

Step 5| softkeys connected {[ Confrn ] [ Endcall ] [ Hold ] [ Park ] [ Trnsfer ] [ iDivert ]}

Example:

Router(config-register-temp)# softkeys connected Confrn Hold End call

| Modifies the display of softkeys on Cisco Unified SIP IP phones during the connected call state.

•  Confrn —(Optional) Softkey that connects callers to a conference call.

•  Endcall —(Optional) Softkey that ends the current call.

•  Hold —(Optional) Softkey that places an active call on hold and resumes the call.

•  Park —(Optional) Softkey that places an active call on hold, so it can be retrieved from another phone in the system.

calls to another extension.

•  iDivert —(Optional) Softkey that immediately diverts a call to a voice- messaging system.

Step 6| exit

Example:

Router(config-register-temp)# exit

| Exits voice register template configuration mode.
Step 7| voice register pool pool-tag

Example:

Router(config)# voice register pool 10

| Enters voice register pool configuration mode.

•  pool-tag —Unique number assigned to the pool. Range: 1 to 100.

Note For Cisco Unified CME systems, the upper limit for this argument is defined by the max-pool command.

Step 8| session-transport { tcp }

Example:

Router(config-register-pool)# session-transport tcp

| Specifies the transport layer protocol that a Cisco Unified SIP IP phone uses to connect to Cisco Unified CME.

• TCP—Transmission Control Protocol (TCP) is used.

Step 9| exit

Example:

Router(config-register-pool)# exit

| Exits voice register pool configuration mode.
Step 10| voice register dn dn-tag

Example:

Router(config)# voice register dn 3

| Enters voice register and configuration mode.

•  dn-tag —Unique sequence number that identifies a particular directory number during configuration tasks. The range is 1 to 150 or the maximum defined by the max-dn command.

Step 11| number number

Example:

Router(config-register-dn)# number 1004

| Associates a telephone or extension number with a Cisco Unified SIP IP phone in a Cisco Unified CME system.

•  number —String of up to 16 characters that represent an E.164 telephone number. Normally, the string is composed of digits, but the string may contain alphabetic characters when the number is dialled only by the router, as with an intercom number.

Step 12| name name

Example:

Router(config-register-dn)# name John Smith

| Associates a name with a directory number in Cisco Unified CME.

•  name —Name of the person associated with a given extension. The name must follow the order specified in

first-name-first or last-name-first.

Step 13| mobility

Example:

Router(config-register-dn)# mobility

| Enables the Mobility feature on an extension of a Cisco Unified SIP IP phone.
Step 14| snr calling-number local

Example:

Router(config-register-dn)# snr calling-number local

| Replace the calling party number displayed on the

configured mobile phone with the local SNR number.

Step 15| snr e164-number delay seconds timeout seconds [ cfwd-noan extension-number ]| Enables the SNR feature on an extension of a Cisco Unified SIP IP phone.
 | Example:

Router(config-register-dn)# snr 9900 delay 1

timeout 10

| •  e164-number —E.164 telephone number to call when the Cisco Unified SIP IP phone extension does not answer.
 |  | •  delay seconds —Sets the number of seconds that the Cisco Unified SIP IP phone rings when called. When the time delay is reached, the call is transferred to the PSTN phone and the SNR directory number. Range: 0 to 30. Default: 5.
 |  | •  timeout seconds —Sets the number of seconds that the Cisco Unified SIP IP phone rings after the

configured time delay. When the timeout value is

reached, no call is displayed on the phone. You have to use the Resume softkey to pull back or the Mobility softkey to send the call to a mobile phone. Range: 30 to 60. Default: 60.

 |  | Note When the default is enabled, the Cisco

Unified SIP IP phone continues to ring for 60 seconds even if the remote phone answers the call.

 |  | •  cfwd-noan extension-number —(Optional) Forwards the call to the extension number when the phone does not answer after both the time delay and timeout values are reached. The extension number is typically the voice mail number.
 |  | Note This option is not supported for calls from FXO trunks because the calls connect immediately.
 | Command or Action| Purpose
---|---|---
Step 16| snr ring-stop

Example:

Router(config-register-dn)# snr ring-stop

| Ends the ringing on a Cisco Unified SIP IP phone after the SNR call is answered on the configured mobile phone.
Step 17| snr answer-too-soon time| Sets the time in which SNR calls are prevented from being diverted to the voice mailbox of a mobile phone.

•  time —Time, in seconds. Range: 1 to 5.

 | Example:
 | Router(config-register-dn)# snr answer-too-soon
 | 2
Step 18| end

Example:

Router(config-register-dn)# end

| Exits voice register and configuration mode and enters privileged EXEC mode.

Configure a Virtual SNR DN on SCCP Phones

Restriction

• Virtual SNR DN only supports Cisco Unified SCCP IP phone DNs.
• Virtual SNR DN provides no mid-call support.
• Mid-calls are either of the following:
• Calls that arrive before the DN is associated with a registered phone and is still present after the DN is associated with the phone.
• Calls that arrive for a registered DN that changes state from registered to virtual and back to registered.
• Mid-calls cannot be pulled back, answered, or terminated from the phone associated with the DN.
• The state of the virtual DN transitions from ringing to hold or remains on hold as a registered DN.

Before you begin
Cisco Unified CME 9.0 or a later version.

SUMMARY STEPS

1. enable
2. configure terminal
3. ephone-dn dn-tag
4. number number
5. mobility
6. snr mode [virtual]
7. snr e164-number delay seconds timeout seconds [cfwd-noan extension-number]
8. end

DETAILED STEPS

Example:

Router> enable

| Enables privileged EXEC mode.

•  Enter your password if prompted.

Step 2| configure terminal

Example:

Router# configure terminal

| Enters global configuration mode.
Step 3| ephone-dn dn-tag

Example:

Router(config)# ephone-dn 10

| Enters phone-dn configuration mode to configure a directory number for an IP phone line.

•  dn-tag —Unique number that identifies an iPhone-dn during configuration tasks. The range is 1 to the number set by the max-in command.

Step 4| number number

Example:

Router(config-ephone-dn)# number 1001

| Associates a telephone or extension number with this phone-dn.

•  number —String of up to 16 characters that represent an E.164 telephone number. Normally, the string is

composed of digits, but the string may contain alphabetic characters when the number is dialled only by the router, as with an intercom number.

Step 5| mobility

Example:

Router(config-ephone-dn)# mobility

| Enables the Mobility feature on an extension of a Cisco Unified SCCP IP phone.
Step 6| snr mode [ virtual ]

Example:

Router(config-ephone-dn)# snr mode virtual

| Sets the mode for the SNR directory number.

•  virtual —Enables the virtual mode for an SNR DN when it is unregistered or floating.

Step 7| snr e164-number delay seconds timeout seconds [ cfwd-noan extension-number ]

Example:

Router(config-ephone-dn)# snr 408550133 delay 5

timeout 15 fwd-loan 2001

| Enables the Single Number Reach feature on the extension of a Cisco Unified SCCP IP phone.

•  e164-number —E.164 telephone number to ring if the IP phone extension does not answer.

•  delay seconds —Sets the number of seconds that the call rings the IP phone before ringing the remote phone. Range: 0 to 10. Default: disabled.

•  timeout seconds —Sets the number of seconds that the call rings after the configured delay. The call continues to ring for this length of time on the IP phone even if the remote phone answers the call. Range: 5 to 60. Default: disabled.

the call to this target number if the phone does not answer after both the delay and timeout seconds have expired. This is typically the voicemail number.

Step 8| end

Example:

Router(config-ephone-dn)# end

| Exits to privileged EXEC mode.

Feature Information for Single Number Reach

The following table provides release information about the feature or features described in this module. This table lists only the software release that introduced support for a given feature in a given software release train. Unless noted otherwise, subsequent releases of that software release train also support that feature. Use Cisco Feature Navigator to find information about platform support and Cisco software image support. To access Cisco Feature Navigator, go to www.cisco.com/go/cfn. An account on Cisco.com is not required.
Table 1: Feature Information for Single Number Reach

following SNR

features for Cisco Unified SIP IP phones:

 |  | •  Enable and disable the EM feature.
 |  | •  Manual pullback of a call on a mobile phone.
 |  | •  Send a call to a mobile PSTN phone.
 |  | •  Send a call to a mobile phone regardless of whether the SNR phone is the originating or the terminating side.
Virtual SNR DN for Cisco Unified SCCP IP Phones|  | Allows a call to be made to a virtual SNR DN and allows the SNR feature to be launched even when the SNR DN is not associated with any phone.
Feature Name| Cisco Unified CME Version| Modification
---|---|---
SNR Enhancements| 8.5| Added support for the following SNR enhancements:

•  Hardware Conference

•  Call Park, Call Pickup, and Call Retrieval

•  Answer Too Soon Timer

•  SNR Phone Stops Ringing After Mobile Phone Answers

Calling Number Local| 8.0| Added the snr calling-number local command to replace the

calling party number with the SNR extension in the caller ID display.

Single Number Reach| 7.1| Introduced the SNR feature.

www.cisco.com/go/cfn.

References

• Cisco Feature Navigator

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