Jabra Evolve 30 II USB-C UC Mono Professional Headset User Guide

Jabra Evolve 30 II USB-C UC Mono Professional Headset

PRODUCT INFORMATION

Specifications:

• Product Name: Jabra Evolve 30 II USB-C UC Mono
• Compatibility: Mitel/Shoretel Communicator v.14, 15, Mitel/Shoretel Connect Onsite

Product Usage Instructions

• Step 1: Confirm successful installation
  Before using the Jabra Evolve 30 II USB-C UC Mono with your ShoreTel softphone, you need to ensure that the installation and configuration are successful. Follow these steps:

• 1. Go to the Control Panel on your computer.

2. Click on “Phone and Modem”.
3. In the Advanced tab, verify that “ShoreTel Remote TAPI Service Provider” is listed.

• Step 2: Configure ShoreTel Remote TSP
  If the ShoreTel Remote TAPI Service Provider is not listed or needs configuration, follow these steps:

• 1. Click on “Configure”. The ShoreTel Remote TSP dialogue will open.

2. In the Provider Usage section, make sure that “Use this service provider (enable)” is selected.
3. If you cannot verify these steps, it means the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it and then reboot your computer.

• Step 3: Verify ShoreTel integration in Jabra Direct
  To ensure proper integration with Jabra Direct, follow these steps:

• 1. Launch Jabra Direct on your computer.

2. Check the Jabra Direct home screen for the ShoreTel integration status. It should display “Ready”.

FAQ

Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct?
Call control may not work due to improper installation or configuration of the ShoreTel Telephony Interface or the Mitel/ShoreTel softphone. Please refer to the steps mentioned above to check the installation and configuration. If the issue persists, try reinstalling the ShoreTel Remote TAPI Service Provider and reboot your computer.

Compatible Mitel/Shoretel softphones

• Mitel/Shoretel Communicator v.14, 15
• Mitel/Shoretel Connect Onsite

Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration.

1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider (enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
6. Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen.

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