EPB MaX UC PC and Android Platforms Software User Guide

MaX UC PC and Android Platforms Software
User Guide

WELCOME TO EPB MaX UC!

Thank you for choosing EPB Fiber Optics as your business video conferencing solution.
This guide will walk you through the required first steps to help you begin using MaX UC.
Should you need help at any time, we are available 24/7/365 at 423-648-1500.
EPB MaX UC, powered by Zoom, provides audio and video conferencing over the internet, including web collaboration features such as screen sharing, whiteboard annotations, and presentation capabilities.
Please Note: The screenshots presented in this document are native to Android OS. The iOS app is similar in functionality but may look slightly different and action buttons may not appear in the same locations.

LET’S GET STARTED!

Follow these steps to download your EPB MaX UC software to your desktop computer and schedule your first meeting.
STEP 1
Point your browser to maxuc.epbfi.com and log in using the 10-digit telephone number and password provided by your EPB account representative.

STEP 2
You will immediately be asked to change your issued password to ensure security. Follow the instructions provided in the Setup Wizard. Password requirements include:

• Between 6 and 20 digits (no characters)
• Must not match part of your associated telephone number with your MaX UC account
• Cannot be a numeric sequence (e.g. 123456)
• Cannot have a single digit repeated more than 2 times in a row

STEP 3
Download and install the EPB MaX UC software to your desktop. Click on “Downloads” under the “Support” tab and “On your desktop.” Save the file, then find the file in your downloads folder and open it to begin the installation process.
When installing on your mobile device, visit the Apple App Store or Google Play store from your device and download the application called “MaX UC”. Jump to page 16 to learn more. STEP 4
You will then see the MaX UC application on your screen prompting you to make a choice to log in. Select ‘Log in manually.’

STEP 5
You will then be asked to select your service provider. Click the drop-down option and choose EPB Fiber Optics.

STEP 6
Sign in to your MaX UC account using the phone number associated with your account and the password you created in Step 2. Read and accept the user agreement on the following screen.

CONGRATULATIONS! You’re ready to schedule your first MaX UC meeting.

USING EPB MaX UC ON YOUR DESKTOP

When you launch the MaX UC Meeting app on your desktop, your control panel gives access to various functions.

A. Start a meeting instantly and send the invitation via your default email. Or, copy the meeting link to send in a different email or by text.
B. Schedule a one-time or recurring meeting. Set the date, time, and length of the meeting, and specify various other audio and video settings for the meeting. Choose the calendar application you wish to use and then “Schedule.” This will open the meeting invitation on the calendar you specified where you can select the participants you want to invite.
C. Join any meeting on your calendar without accessing the invitation. Simply enter the meeting ID or personal link name. You can also choose to join with or without video and audio.
D. View upcoming meetings that you’ve scheduled. Within each scheduled occurrence, you can start the meeting, copy the invitation, edit the details or delete it.

EXPLORE YOUR HOST MEETING WINDOW (DESKTOP)

When you launch the EPB MaX UC Meeting app on your desktop, your control panel gives access to various functions as the host.

| Mute or unmute your audio. Set your Audio Settings and set up and test your microphone and speakers.| | Click on Share Screen and choose the desktop or individual application window that you want to share.
---|---|---|---
| Toggle the video on and off. Set your video settings and add virtual backgrounds.| | Conduct live polls and share results immediately during a meeting
with attendees.
| As a meeting host, you can lock a meeting, enable a waiting room, and control if users can share screens, chat and rename themselves.| | Click to start, stop or pause a meeting recording. The saved recording automatically appears in your list of recorded Meetings.

| Click to see who has joined your meeting. Hover over names to mute and see additional options. Hosts can also invite more attendees from the participant window. See the next page for more information about the participants’ window.| | Send participants to breakout rooms automatically or manually. Set how long participants are in their rooms before returning to the main session.
| Provide applause or thumbs-up reactions to meeting participants.
| Click to open a Chat window and send a message to another meeting attendee. The “more” icon provides more control.| | End meeting for all attendees or leave and assign a new host.

SETTING AND CHANGING YOUR EPB MaX UC PREFERENCES ON YOUR DESKTOP

Your EPB MaX UC service has many preferences that you may customize from how your meetings are scheduled to the access your participants have when they join. To get started, click on “Tool” and “Options.” The window will appear with four categories of settings you can customize.

A. General preferences (see image below) allow you to identify where you want recordings saved locally and if you want to enable accessibility mode, designed to make the MaX UC more accessible to blind or visually impaired users.
B. Meetings preferences include how you invite participants, what functionality they have when they join and how you can interact during the meeting. See page 8 for more.
C. To select or view the audio equipment that you want to use with MaX UC, click the “Audio” tab.
D. Click on the “Video” tab to select and test available video sources (built-in webcams or externally connected devices).

Max UC PREFERENCES – Meetings Tab

The Meetings tab allows you to set how your system app joins meetings, invites participants to them, and behaves when meetings are live. Below are some items to note:

ADVANCED MEETING PREFERENCE SETTINGS

Meetings Tab: Schedule Meeting

• Host Video — when selected, starts the meeting with the host video. The default is off.
• Participants’ video — when selected, starts the meeting with the participants’ video. The default is off. Participants can change this at any time after they join the meeting.
• Audio Type — determines how participants can join the audio portion of the meeting. Telephone and Computer Audio is the recommended setting.

The descriptions within the preferences tab provide an overview of each function.

Meetings Tab: In Meeting (Basic)
The descriptions within the preferences tab provide an overview of each function.

Meetings Tab: In Meeting (Advanced)
The descriptions within the preferences tab provide an overview of each function.

Meetings Tab: Other

Recording Tab

• From the Recording tab, choose to allow recording for the host and all participants.
• Choose to have meetings recorded automatically. You will need to toggle this on and off if you do not want all meetings recorded automatically.

Telephone Tab

• Within this tab, you may mask the numbers of your dial-in participants from appearing. Please call EPB at 423-648-1500 for any changes to the other functionality in this tab.

DOWNLOADING AND INSTALLING EPB MaX UC ON YOUR ANDROID DEVICE

With MaX UC, you can also schedule and conduct meetings from the convenience of your mobile phone or tablet. Follow these steps to download and use the EPB MaX UC mobile app on your Android device.
STEP 1
Open your Google Play Store and search for “MaX UC.” When located, download the app. STEP 2
Once downloaded, open the app and select “Login.” Choose EPB Fiber Optics as your carrier and enter your 10-digit number associated with your MaX UC account and your password. You can choose to remember your password on your device to skip this step moving forward. If you need assistance logging in, please call EPB customer support at 423-648-1500.

USING EPB MaX UC ON YOUR ANDROID DEVICE – CONTROL PANEL

Your MaX UC control mobile app aligns with the functionality on the desktop control panel.
A. Start a meeting instantly and send the invitation via your default email. Or, copy the meeting link to send in a different email or by text.
Schedule a one-time or recurring meeting. Set the date, time, and length of the meeting, and specify various other audio and video settings for the meeting. Choose the calendar B. application you wish to use and then “Schedule.” This will open the meeting invitation on the calendar you specified where you can select the participants you want to invite.
C. Join any meeting on your calendar without accessing the invitation. Simply enter the meeting ID or personal link name. You can also choose to join with or without video and audio.
D. View upcoming meetings that you’ve scheduled. Within each scheduled occurrence, you can start the meeting, copy the invitation, edit the details or delete it.

USING EPB MaX UC ON YOUR ANDROID DEVICE – IN MEETING
Your MaX UC control mobile app aligns with the functionality on the desktop control panel.

| Mute or unmute your audio. Set your Audio Settings and set up and test your microphone and speakers.
---|---
| Toggle the video on and off.
| Click to share content from your photo library, a website URL, or a bookmarked web page.
| Click to see who has joined your meeting. Hover over names to mute and see additional options. Hosts can also invite more attendees from the participant window.
| Click the More tab to access reaction emojis, chat functionality, meeting settings, and virtual backgrounds. You can also minimize the full-screen meeting window to the upper right corner of your mobile device.

USING EPB MaX UC ON YOUR ANDROID DEVICE – MEETING SETTINGS
Clicking on “Meeting Settings” within the “More” tab while a meeting is in progress enables you to access options to better customize your meeting experience. The interface is intuitive and easy to use, but if you have any questions about your settings, please call EPB anytime, 24/7, at 423-648-1500.

USING EPB MaX UC ON YOUR ANDROID DEVICE – PROFILE & SETTINGS
Your profile can be accessed by clicking the “gear” icon in the upper right corner of your launch screen. You can change associated emails, manage contact settings and report a problem. As always, we are here to help at 423-648-1500 should you need assistance.

We are here to help 24/7/365. Please call 423-648-1500 for EPB MaX UC local customer service anytime day or night.
For more information about additional EPB Fiber Optics products for your business, please visit www.epb.com.
Thank you for being an EPB Fiber Optics customer.

Documents / Resources

| epb EPB MaX UC PC and Android Platforms Software [pdf] User Guide
EPB MaX UC PC and Android Platforms Software, EPB MaX UC PC and Android Platforms, Software
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References

• Internet, Energy, TV, and Phone for the Chattanooga Area | EPB

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