SONY WH-CH710N Noise Cancelling Wireless Headphones Instructions

SONY WH-CH710N Noise Cancelling Wireless Headphones

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Questions & Answers 

Questions & Answers: 82

• Can I use Bluetooth headphones, speakers, and sound bars with my Android TV or Google TV?
  You can connect Bluetooth® devices such as headphones or speakers and enjoy TV sound through those devices if the TV supports the Advanced Audio Distribution Profile (A2DP). Check the device specifications, TV settings

• Headphones troubleshooting guide
  Want to know how to connect your Headphones to your TV? Refer to the BRAVIA Connectivity Guide for instructions. For the WF-1000XM4 headphones: If you have trouble with the touch sensor working unexpectedly, refer

• How to use Bluetooth headphones for video calls on a computer
  To use your headphones for video calls on your computer, you need to make sure that the Speaker and Microphone settings are set correctly. Otherwise, the voice of the other party may not be heard or the other party

• Unable to connect Bluetooth headphones or speakers to a mobile device
  It’s possible that headphones or speakers may be automatically connected to another previously connected audio device, or the Bluetooth pairing isn’t set correctly. You may need to disconnect or unpair the connected

• How to pair (connect) my Bluetooth wireless headphones with another device
  Follow these steps to pair your device with the headphones: Step 1. Enable pairing mode on the headphones Link Buds S When you pair the headphones with a device for the first time or after initializing, the headphones

• How to pair the Bluetooth headphones or speaker to a computer
  Not all Sony headphones and speakers have Bluetooth® capability. Check the specifications of your product to verify. Before you start Make sure to turn up the volume level on the computer. Place your device within

• There is no sound or the microphone doesn’t work when the headphones are connected to a computer
  If you have successfully connected the headphones to a computer with Bluetooth but can’t hear sounds or the microphone doesn’t work, you need to change the computer settings: The menu items on the computer screen

• Troubleshoot Bluetooth pairing issues (headband / in-ear)
  Follow these steps to troubleshoot this issue: Check the status of the indicator when you turn on the headphones after initializing it: After initialization, the headphones will return to the factory settings and

• Use Noise Canceling without playing any audio
  Follow these steps: Turn on your headphones. Connect your headphones to the audio source device using either the supplied cable or a Bluetooth® connection. Your headphones won’t establish a Bluetooth connection

• What is the maximum communication range of the Bluetooth connection?
  The range of the Bluetooth® connection is approximately 30 feet (10 meters). However, maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic environment. NOTE:

• How to obtain replacement parts, accessories or software for a Sony product.
  Replacement parts, accessories, and software for Sony® products can be obtained from Sony Parts and Accessories. NOTE: If the item that you are looking for has been discontinued or is not available from the Sony

• How to pair (connect) your Bluetooth speaker or headphones to a notebook or desktop computer
  This article provides instructions on how to pair your Bluetooth® device to a notebook or desktop computer with a Microsoft® Windows® or Apple® Mac® OS X® operating system. Before you start Make sure to turn up

• How do I replace the earpads or earbuds on my headphones?
  If you have the Truly Wireless earbud headphones, refer to the Can I purchase the earbuds (headphones) or the charging case separately? article instead. Depending on your model you may be able to replace the earpads

• The sound is poor or skips when using a Bluetooth connection
  The following situations may affect the quality of the Bluetooth® connection between your unit and the connected device: The communication between the devices will be poor if there is an obstruction between the

• Bluetooth Pairing and Connection
  Bluetooth® headphones and speakers connect to one source device at a time. If the headphones or speakers are already connected to a source device, you can’t connect them to another device unless you cancel the current

• Cautions about charging: How to protect headphones and earbuds from malfunction or damage
  Make sure everything is clean and dry Failure to follow these instructions may lead to malfunction and/or damage to the headphones or earbuds. To avoid any damage or malfunction, always carefully inspect for the

• Will the headphones charge when the message “A USB device has exceeded the power limits” is displayed on the connected computer?
  The message A USB device has exceeded the power limits… is displayed when the current supplied by the connected computer is less than what is required to charge the headphones. This is a specification of the Microsoft®

• [VIDEO] How to connect Bluetooth headphones to your compatible BRAVIA TV
  If you have a pair of Bluetooth headphones with A2DP compatibility, review this video to learn how to wirelessly connect to your TV’s audio: jRBgE2YdakU For additional information, refer to the Can I use Bluetooth

• There is no sound, or sound is only heard from one side of the headphones
  Select the appropriate headphones type or model for troubleshooting steps: Headband / In-Ear Headband/In-Ear (Wireless) Headband/In-Ear (Wired) Truly Wireless Link Buds S Link Buds (WF-L900) WF-1000X WF- 1000XM3 WF-1000XM4

• [VIDEO] How to connect Bluetooth headphones to your TV
  This video covers the steps to pair Bluetooth headphones to your Android™ TV. Dotn3h0dUmY

• How to delete the Bluetooth information from a device
  Select the device type below for steps on how to delete Bluetooth® device information. Steps may change depending on your device or operating system. Check your device manual for specific information. Android™ mobile

• [VIDEO] How to connect Bluetooth headphones to your HT Home Theater system
  Watch this video to setup Bluetooth® sound between your headphones and an HT-A9, HT-A7000, or HT-A5000 Home Theater system. zMZnzv8o-tU

• The headphones battery life is short
  Check the Available operating time in your model’s Help Guide for operating times of the headphones on a fully-charged battery. If you enable the following functions, the operating time will be shorter. The supported

• The Bluetooth headphones volume does not increase to the maximum, or does not sync with the smartphone volume
  If you’re having difficulties with the following symptoms: Headphone volume levels do not increase Headphone volume levels do not increase to the maximum level Headphone volume levels do not match my smartphone

• Sony | Headphones Connect app crashes
  If the Sony | Headphones Connect app crashes on your Android™ device, update the app from the Google Play™ store to the latest version 8.4.2 or higher.

• Can I use the Bluetooth headphones with video call apps?
  Not all video call app functions are guaranteed. For more information, refer to the How to use Bluetooth headphones for video calls on a computer article.

• Volume is too loud or changes unexpectedly when connecting headset and iPhone
  Follow these steps to troubleshoot this issue: On the Home Screen, select Settings. Select Sounds & Haptics. Change the Lock Sound function and Keyboard Clicks function to OFF. The headset volume may change to the

• What are the USB data transfer rates and specifications?
  The Universal Serial Bus (USB) specification stipulates five data transfer rates: USB 1.0/Low-Speed: 1.5 Megabits per second (Mbps) USB 1.1/Full-Speed: 12 Mbps USB 2.0/Hi-Speed: 480 Mbps USB 3.0/SuperSpeed: 5 Gbps

• [VIDEO] How to optimize 360 Reality Audio on your compatible Sony headphones
  For model-specific information required to setup 360 Reality Audio, check your product . This video tutorial provides details and setup information for 360 Reality Audio for your headphones. For more information

• What is Noise-Cancellation and what can I expect?
  What is Noise-cancellation? The noise canceling circuit senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. By producing this countersignal, your headphones

• [VIDEO] How to pair your Bluetooth device 558xN6ck_8I

• [VIDEO] How to pair devices with a Windows or MAC PC using Bluetoothk4r3qGQP7rI

• [VIDEO] Use Near Field Communications (NFC) to pair Bluetooth devices6XnR_LAG0Fw

• Sound from the headphones lags behind the picture
  Due to the characteristics of Bluetooth® wireless technology, there may be a delay in audio playback when viewing videos. Also, a slight delay occurs in the receiving end when making calls or during music playback

• What is the Music Center (SongPal) app and how does it work?
  Music Center (Song Pal™) is a mobile app that allows you to manage your Wireless Audio devices, and is essential to the setup of Wireless Stereo, Surround and Multiroom features. It also allows you to browse and

• Frequently Asked Questions About Audio Devices With Bluetooth Function
  Overview What Is Bluetooth® Wireless Technology? What Bluetooth Profiles Do Audio Devices Support? Pairing and Connection How Do I Pair the Bluetooth Wireless System With a Source Device? My Walkman Player Doesn’t

• Can I change the name of a connected device in the Music Center app?
  Not all models are compatible with the Music Center app. For compatible device information, vist the Music Center Compatible models page. No. Due to the specifications of the Music Center app, the name of a connected

• How to play music from an Xperia mobile device using Throw.
  To play music from an Xperia™ mobile device using Throw, follow the steps below. IMPORTANT: Not all Xperia mobile devices have the Throw feature. For details, refer to the manual supplied with the product. Turn

• Music Center (Song Pal) App Bluetooth Connection Failed
  Follow the steps below to resolve Bluetooth connection issues. Reconnect the device to the Music Center (Song pal™) App For mobile devices using an Android™ operating system: Tap the Music Center icon on the mobile

• Can I Connect My Bluetooth Headphones to the PlayStation to Listen to Music In Stereo?
  In order to listen to music over Bluetooth® technology, both Bluetooth devices must support Advanced Audio Distribution Profile (A2DP) Bluetooth profiles . Your Bluetooth headphones support A2DP Bluetooth profile

• What is the One-touch function?
  The One-touch function by Sony incorporates Near Field Communication (NFC™) technology. By using Sony® devices with the One-touch function, users can easily and instantly register and pair their Bluetooth® devices

• There is no audio or poor audio after pairing the headphones to a computer
  To stream high-quality music, the headphones must be paired to a Bluetooth® enabled device that supports the A2DP profile. Sound quality when listening to music from a computer through your headphones may be poor

• What devices are compatible with the one-touch listening function?
  NOTE: Not all Sony® products are supplied with one-touch listening capabilities. To see if your Sony product has the one-touch listening feature, check the specifications. The one-touch listening function is compatible

• What is NFC?
  Near Field Communication (NFC™) is a standards-based connectivity technology that makes it more convenient to make transactions, exchange digital content, and connect devices. It’s a technology enabling short-range

• How do I register a Sony product?
  All Sony® products can be registered online at the Sony Product Registration Web site.

• I hear crackling, buzzing, popping, or vibration noises on my Bluetooth headphones
  If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues,

• [VIDEO] Bluetooth troubleshooting tipsF4i5BI7fXE0

• Why do my ears hurt when putting on and wearing headphones?
  Reasons why your ears may hurt when putting on or wearing headphones: Under certain environmental conditions, especially when the air is very dry, it is not uncommon to experience a slight static electricity discharge

• What is covered by the Sony warranty?
  Sony® product warranty information, including what is covered by the warranty, is part of the documentation inside the box for each Sony product. The warranty may be on a separate card or as part of the Primary

• Note on wearing headphones (earbuds) for a long period of time
  We recommend using the headphones and earbuds consistent with instructions in the accompanying product manual. Please refer to the product regarding care and maintenance of your product.

• Can I optimize my headphones to listen to 360 Reality Audio tracks from Amazon Music Unlimited?
  You can enjoy the 360 Reality Audio tracks with Amazon Music Unlimited subscription with any headphones.
  You can’t optimize (personalize) the Amazon Music app with the Sony | Headphones Connect app (as of October

• Frequently Asked Questions (FAQs) about 360 Reality Audio (Headphones)
  You can use this page to learn more about experiencing 360 Reality Audio using Sony headphones. The sound is interrupted while listening to 360 Reality Audio tracks What should I do if I’m unable to capture photos

• Can I listen to 360 Reality Audio with Sony head phones?
  You can experience 360 Reality Audio tracks with Sony headphones. If the headphones are 360 Reality Audio certified, you can optimize your 360 Reality Audio experience on select headphones when performing 360 Reality

• A Quick Guide in Understanding Digital Audio
  If you’re confused with some languages used to describe audio equipment, here’s a quick guide to help you with some of the common terms and settings. How Digital Audio is Recorded Since real- world sound varies continuously

• Headphones Won’t Charge with a Third-party USB Cable
  You might encounter difficulties charging your headphones using a third-party USB cable. We recommend using one of the following USB cables instead: The USB cable that was supplied with the headphones. A replacement

• Does Sony have a Product Recycling Program?
  To encourage the proper disposal of electronic products and batteries, we introduced the Take Back Recycling Program to offer free recycling of unwanted Sony® products. For more information, visit our recycling program

• What is LDAC?
  The LDAC™ technology is an audio coding technology that enables the transmission of High-Resolution (Hi- Res) audio over a Bluetooth® connection. Unlike other Bluetooth-compatible coding technologies such as SBC

• How to check a work order or the repair status of a product.
  Follow these steps to make a new repair request or to find out the status and work order information regarding an existing repair.

• Where Can I Buy Sony Products?
  Select your country or region to locate the nearest authorized dealers: United States Canada Latin America Brazil To find an authorized dealer or to purchase products online for countries or regions not listed above

• Important Warning: Sony Cylindrical Lithium-ion Battery Cells
  Sony has great concern for the safety of our consumers. We recently became aware that some people may use our cylindrical lithium-ion VTC battery cells (“Li-Ion Cells”) in a way that Sony does not intend for them

• What is the life expectancy of a Sony® product?
  It is difficult for Sony or any other manufacturer to quote the life expectancy for a product. Certain variables, such as the amount of use (or lack thereof) a product receives and the environmental conditions in

• Can Sony products (including AC adapters and battery chargers) be used overseas or in foreign countries?
  Various countries use different electrical power systems. It is important to know the voltage used in the country you are visiting. Plugging a Sony® product into an electrical outlet with the wrong voltage can damage

• Information regarding warranty service and products with missing or altered serial numbers.
  If a serial number has rubbed or torn off from sliding in and out of a carrying case, has faded from exposure to the sun, or a part was replaced in a previous repair but the serial number was not replaced, the product

• How does the new daylight-saving time (DST) affect my Sony products?”
  In August of 2005 the United States Congress passed the Energy Policy Act, which changed the dates of both the start and end of daylight-savings time
  (DST). Once this law went into effect in 2007, DST now begins

• What are Noise Canceling Headphones?
  Applicable Products Noise Canceling Headphones Noise canceling headphones are designed to help reduce ambient noise and reproduce high quality sound. Using special electronic circuitry, noise canceling headphones

• Repair Options for Devices with Physical or Cosmetic Damage
  Take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. You can purchase replacement accessories.

• Where to find online support, repair and product documentation and sales information.
  A great deal of additional support, repair and product documentation and sales information is available via the following sources:

• How far is the range of a power-class 2 Bluetooth wireless device?
  A power-class 2 Bluetooth® wireless device has a transmission operating range of approximately 30 feet (10 meters) within a line of sight but will vary depending on the surrounding conditions. NOTE: Communication

• What does it mean when a product is being sold as refurbished or factory recertified?
  There are several types of refurbishment processes. Refer to the dealer selling the product for information on what refurbishment process the product has been through. Products being sold as refurbished or factory

• What is Bluetooth wireless technology?
  What is Bluetooth? Bluetooth® function is a wireless communication technology that can be used for close-range data transmission from one digital device to another. Bluetooth is essentially a onset- one wireless

• [VIDEO] The Support by Sony mobile app
  This video tutorial demonstrates the setup of the Support by Sony® mobile app. 3151-o4OhiY

• Are tutorials available for Sony products?
  How To videos for Sony® products are available through the Sony Listens YouTube™ channel.

• Where can I purchase the instruction manual, software, and service manual for my product?
  You can purchase instruction manuals and software’s at
  Truemanuals.com. Service manuals are not available for purchase.

• Can’t charge my device from the USB port of my computer running Microsoft Windows 8.1 operating system
  Update the drivers on your computer through the Microsoft® Windows® update to resolve the issue. Check our support website for information about affected models and driver update installation.

• What is the warranty period for a product that has been repaired by a Sony Service Center (SSC)?
  IMPORTANT: Some repairs may not be warranted by the Sony Service Center (SSC). The SSC will provide notification if the repair will not be warranted. The warranty period for a product that has been repaired by a

• How to troubleshoot intermittent audio fluctuations or distortion with cordless stereo headphones.
  Follow this procedure to troubleshoot audio fluctuations or distortion with cordless stereo headphones.
  IMPORTANT: Fluorescent lights or other nearby electrical equipment (including a wireless home network) may

• How to troubleshoot a headphone transmitter that has no power or does not turn on.
  Follow these steps to troubleshoot a headphone transmitter that has no power or does not turn on. Make sure the AC power adapter for the transmitter is plugged into a working electrical outlet. NOTES: Plug the AC

• What is the Sony Privacy Policy?
  Sony has a Privacy Policy to help protect your personal information, as well as that of your family and children. Sony does not share any personal information with third-party companies without your consent. Select

• Are instruction manuals and user guides for Sony products available to download or purchase?
  Instruction manuals and user guides are available for most Sony® products. Many of the current products include the manual in the menu of the device. For example, many of the current TVs have a i Manual button on

• How to obtain replacement parts, accessories or software for a Sony product purchased internationally.
  Parts and accessories, including recovery CDs/DVDs for some VAIO computers, are available from the Sony National Parts Center in the country where the product was purchased. IMPORTANT: Additional support information

• Notes on connecting to the internet with products manufactured by Sony
  When you connect a product manufactured by Sony such as a TV or Blu-ray recorder to the internet, use a router to connect, or connect the product to a LAN port with a router function. Wired/wireless connection via

• Do products that use magnets affect medical devices such as pacemakers?
  Medical devices such as pacemakers, defibrillators, or variable pressure shunts for hydrocephalus treatment may be affected depending on the magnetic field of the magnet in the product. If you use one of these medical

Popular Topics

• Will the headphones charge when the message “A USB device has exceeded the power limits” is displayed on the connected computer?
• How to use Bluetooth headphones for video calls on a computer
• How to pair the Bluetooth headphones or speaker to a computer
• What is the maximum communication range of the Bluetooth connection?
• How to pair (connect) my Bluetooth wireless headphones with another device

References

• Sony Noise Cancelling Headphones WHCH710N: Wireless Bluetooth Over the Ear Headset with Mic, Black
• Support for Sony products | Sony USA
• Questions and Answers about Bluetooth Headphones | Sony USA 
• Where to find online support, repair and product documentation and sales information. | Sony USA
• How to obtain replacement parts, accessories or software for a Sony product. | Sony USA
• What is the warranty period for a product that has been repaired by a Sony Service Center (SSC)? | Sony USA
• What does it mean when a product is being sold as refurbished or factory recertified? | Sony USA
• What is covered by the Sony warranty? | Sony USA
• Information regarding warranty service and products with missing or altered serial numbers. | Sony USA
• What is the life expectancy of a Sony® product? | Sony USA
• How do I register a Sony product? | Sony USA
• Are tutorials available for Sony products? | Sony USA
• Repair Options for Devices with Physical or Cosmetic Damage | Sony USA
• Are instruction manuals and user guides for Sony products available to download or purchase? | Sony USA
• How to pair (connect) my Bluetooth wireless headphones with another device | Sony USA
• What is the maximum communication range of the Bluetooth connection? | Sony USA
• Why do my ears hurt when putting on and wearing headphones? | Sony USA
• Where can I purchase the instruction manual, software, and service manual for my product? | Sony USA
• What is the Sony Privacy Policy? | Sony USA
• What is NFC? | Sony USA
• Can Sony products (including AC adapters and battery chargers) be used overseas or in foreign countries? | Sony USA
• What are the USB data transfer rates and specifications? | Sony USA
• How far is the range of a power-class 2 Bluetooth wireless device? | Sony USA
• Where Can I Buy Sony Products? | Sony USA
• How to obtain replacement parts, accessories or software for a Sony product purchased internationally. | Sony USA
• How to troubleshoot a headphone transmitter that has no power or does not turn on. | Sony USA
• How to check a work order or the repair status of a product. | Sony USA
• There is no audio or poor audio after pairing the headphones to a computer | Sony USA
• Unable to connect the headphones or speaker to a device when I have paired it with multiple devices | Sony USA
• Does Sony have a Product Recycling Program? | Sony USA
• How does the new daylight-saving time (DST) affect my Sony products? | Sony USA
• What is Bluetooth wireless technology? | Sony USA
• How to troubleshoot intermittent audio fluctuations or distortion with cordless stereo headphones. | Sony USA
• Can't charge my device from the USB port of my computer running Microsoft Windows 8.1 operating system | Sony USA
• What is the One-touch function? | Sony USA

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