GRAND CANYON GAS LOGS Arizona Weathered Oak Vented Gas Log Set User Manual

GRAND CANYON GAS LOGS Arizona Weathered Oak Vented Gas Log Set

Product Information

Specifications

• Manufacturer : Grand Canyon Gas Logs, LLC.
• Address : 3515 East Atlanta Ave. Phoenix, AZ 85040
• Contact : (P)602.344.4217, CustomerService@GrandCanyonGasLogs.com
• Website : www.GrandCanyonGasLogs.com

Warranty Policy
GCGL manufactures its products to the highest quality and standards. They also provide technical support for troubleshooting and general product inquiries. Before submitting a warranty claim, it is important to contact the GCGL Technical Service Department for diagnosis and authorization of faulty or defective parts.

Component Warranties:

• Refractory Logs: Detailed warranty information for refractory logs is not provided in the text excerpt. Please refer to the complete user manual or contact the GCGL Technical Service Department for more information.
• Fiber Products: Detailed warranty information for fiber products is not provided in the text excerpt. Please refer to the complete user manual or contact the GCGL Technical Service Department for more information.
• Domestic Standard Burners: Detailed warranty information for domestic standard burners is not provided in the text excerpt. Please refer to the complete user manual or contact the GCGL Technical Service Department for more information.

Product Usage Instructions

**Installation

**

Before using the product, ensure proper installation according to the user manual provided. Installation steps may include:

• Choosing a suitable location for the gas logs
• Connecting the gas supply line
• Ensuring proper ventilation
• Following any additional installation guidelines provided

**Operation

**

To operate the product:

1. Ensure the gas supply is turned on.
2. Ignite the burner using the designated ignition method (e.g., match, electronic ignition).
3. Adjust the flame height according to personal preference, using the provided controls if applicable.
4. Enjoy the warmth and ambiance provided by the gas logs.

**Maintenance and Cleaning

**

To ensure optimal performance and longevity of the product:

• Regularly inspect the gas logs for any signs of damage or wear.
• Clean the logs and burner assembly as recommended in the user manual.
• Keep the surrounding area free from debris or flammable materials.
• Periodically check and clean the gas supply line if necessary.

**Troubleshooting

**

If you encounter any issues while using the product, refer to the troubleshooting section in the user manual. Alternatively, contact the GCGL Technical Service Department for assistance.

Warranty Claim
If you believe a part of the product is faulty or defective and falls under warranty coverage, follow these steps:

1. Contact the GCGL Technical Service Department to diagnose the issue.
2. Provide necessary information and documentation as requested.
3. Follow their instructions for submitting a warranty claim.

Important Safety Information
Always follow the safety precautions provided in the user manual to prevent accidents, injuries, or damage to the product.

FAQ (Frequently Asked Questions)

1. Q: What is the warranty period for refractory logs?
   A: Detailed warranty information for refractory logs is not provided in the text excerpt. Please refer to the complete user manual or contact GCGL Technical Service Department for more information.

2. Q: How do I clean the gas logs and burner assembly?
   A: Cleaning instructions for the gas logs and burner assembly can be found in the user manual provided. Follow the recommended cleaning methods and precautions to maintain the product’s performance.

3. Q: Can I adjust the flame height?
   A: Yes, if applicable, you can adjust the flame height using the provided controls. Refer to the user manual for specific instructions on adjusting the flame height.

Grand Canyon Gas Logs Warranty Policy

Warranty Policy:
GCGL Manufactures its products to the highest quality and standards. We also employ industry technical professionals to handle technical requests, troubleshooting questions, and general product questions. Prior to submitting a warranty claim the GCGL Technical Service Department MUST be contacted to diagnose & authorize a faulty or defective part. The following is a details statement on the warranties of each of our components.

Refractory Logs:
GCGL, logs carry a lifetime warranty against any manufacture defects or breakage as long as the products are installed INDOORS. Logs installed in an outdoor fireplace or outdoor fire pits carry a (5) year warranty. This warranty does not cover color fading due to use. In the event a defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to the original purchaser only.

Fiber Products:
Fiber products such as Cannon Balls, River Stones & Fiber Logs carry a 5-year warranty against any manufacture defects or breakage as long as the products are installed inside. Fiber Products carry a 2-year warranty when installed outside. This warranty does not cover color fading due to use. In the event a defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired. This warranty is limited to the original purchaser only.

GlowFire™ Logs:
GlowFire™ Logs are manufactured with ceramic fiber and carry a 5-year warranty when installed indoors and a 1-year warranty when installed outdoors. The warranty covers any manufacturing defects or breakage as long as the products are installed correctly. This warranty does not cover color fading due to use. In the event a defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired. This warranty is limited to the original purchaser only.

Domestic Standard Burners:
GCGL burners carry a lifetime warranty against manufacture defects or breakage as long as the appliance is installed INDOORS and by a professional installer. Black paint color, sheen, or finish is not covered. Domestic burners installed outside carry a (1) year warranty. In the event a defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to the original purchaser only.

Domestic Stainless-Steel Gas Log Burners:
GCGL Stainless Steel burners (designated -SS) carry a lifetime warranty against manufacture defects or breakage when installed indoors, in an outdoor fireplace or outdoor type room (two, three Seasons type room), and by a professional installer. The stainless Steel finish will brown and age after burning. In the event a defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to the original purchaser only.

Imported (Athena) Stainless-Steel Fire-Pit Burners:
GCGL Imported Line Athena Fireglass & Accessories fire-pit & fireplace burners carry a (5) year warranty against manufacture defects or breakage when installed indoors, in an outdoor fireplace or outdoor type room (two, three Seasons type room), and by a professional installer. The stainless Steel finish will brown and age after burning. In the event a defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to the original purchaser only.

Electrical and Valves:
GCGL valves, pilot assemblies, and electrical components installed indoors carry a (2) year warranty against breakage or defects from the date of purchase, by the original purchaser, and must be installed by a certified gas professional installer. This warranty does not cover batteries. This warranty only applies when used with GCGL burners and logs. Electrical components installed outside carry a (1) year warranty. In the event a defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to the original purchaser only.

Labor Credit:
To apply for a labor credit for a warranty claim the dealer/distributor must fill out a warranty claim form & provide proof of purchase along with an explanation of an issue. Grand Canyon Gas Logs Customer Service team must be contacted to diagnose any problem with a valve, pilot, or remote. On an approved warranty claim a $65 credit will be applied to the distributor’s account. GCGL does not pay plumbers or certified gas professionals directly. The credit is limited to a single occurrence and a single trip.

Grand Canyon Gas Logs, LLC. |3515 East Atlanta Ave. Phoenix, AZ 85040|(P)602.344.4217 CustomerService@GrandCanyonGasLogs.com GrandCanyonGasLogs.com

Warranty 2023_v1

References

• Grand Canyon Gas Logs

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