Dunvegan Castle Holiday Cottages Instructions

Dunvegan Castle Holiday Cottages

Product Information

Specifications

• Product Name : Dunvegan Castle Holiday Cottages
• Location : Isle of Skye
• Contact Information
  • Office : 01470 521206 (option 4)
  • Emergency Contact Number : 07930 820445
  • Email: cottages@dunvegancastle.com

Product Usage Instructions

1. Feedback and Policies
   We value your feedback and encourage you to fill in the enclosed comments card to help us improve our service. Please note that smoking and pets are not allowed in the holiday cottages.

2. Deliveries
   If you have placed any orders to be delivered to your holiday cottage, please be aware that they will be delivered to the Estate Office. You will need to collect any parcels from the Estate Office.

3. Concerns, Queries, and Problems
   If you have any concerns, queries, or problems during your stay, please visit the Estate Office or call the office during working hours (Monday to Friday, 9am to 5:30pm) at the provided contact number.

4. Emergency Assistance
   In case of emergencies outside office hours, please contact the Emergency Contact Number provided. If there is no answer, please leave a voicemail or send an email to cottages@dunvegancastle.com.

Note : Please only contact out of hours for genuine emergencies that cannot be resolved by consulting the Essential Cottage Information folder or waiting until office hours.

Check-out Procedures
On the day of departure, please ensure that you vacate the cottage no later than 10am. We appreciate if you leave the cottage clean and tidy and remember to return the key to the key safe.

COVID-19 Measures
In light of the Covid-19 pandemic, we kindly request your assistance with the following measures to maintain a safe environment for staff and guests

• If anyone develops symptoms of COVID-19 during their stay or soon after departure, please notify Claire Silvester via email or phone at cottages@dunvegancastle.com or 07754 501613.
• For information on what to do in the event of suspected COVID-19 infection, please refer to the advice provided by NHS Inform at www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/coronaviruscovid-19.

FAQ

1. Can I smoke or bring pets into the holiday cottages?
   No, smoking and pets are not allowed in the holiday cottages.

2. Where can I collect deliveries addressed to my holiday  cottage?
   All deliveries addressed to the holiday cottages will be delivered to the Estate Office. You will need to collect any parcels from there.

3. What should I do if I have concerns, queries, or problems during my stay?
   If you have any concerns, queries, or problems, please visit the Estate Office or call the office during working hours (Monday to Friday, 9am to 5:30pm) at the provided contact number.

4. What should I do in case of emergencies outside office hours?
   In case of emergencies outside office hours, please contact the Emergency Contact Number provided. If there is no answer, please leave a voicemail or send an email to cottages@dunvegancastle.com.

5. What are the check-out procedures?
   On the day of departure, please ensure that you vacate the cottage no later than 10am. Leave the cottage clean and tidy, and return the key to the key safe.

6. How should I report COVID-19 symptoms?
   If you develop symptoms of COVID-19 during your stay or soon after departure, please notify Claire Silvester via email or phone at cottages@dunvegancastle.com or 07754

Dear Guests,

WELCOME TO DUNVEGAN CASTLE HOLIDAY COTTAGES

• We hope that you had a pleasant trip to the Isle of Skye and that you are pleased with your choice of holiday accommodation.
• If you are staying with us between 1st April to 15th October you should have received a complimentary ‘Friends of Dunvegan’ pass when making your booking. This is valid for the duration of your stay and will entitle you to complimentary access to the Castle and Gardens during opening hours, as well as discounts in the Café, gift shops and the Seal boat trips.
• Please find enclosed a comments card, which we would be grateful if you might be able to find a few spare minutes to fill in. Any feedback will help us improve our service, both for those following in your footsteps, and of course for your return visit!
• Thank you for observing our No Smoking and No Pets Policies.
• Deliveries (e.g. from Amazon): Please note that any orders placed by guests and addressed to their holiday cottage, will be delivered to the Estate Office and cannot be delivered direct to the cottage you are staying in, so you will need to collect any parcels from the Estate office.
• We want your stay to be happy, relaxed and comfortable so if you have any concerns, queries or problems at all, please contact me either by visiting the Estate Office or by calling the office Monday to Friday, 9am to 5:30pm.
• Office: 01470 521206 (option 4)
• Should you require emergency assistance outwit office hours, please contact me on the following number. Please leave a voicemail if I do not answer, so that I can respond to your call, thank you.
• Emergency Contact Number : 07930 820445
• Please only call or text out of hours if you have a genuine emergency which cannot be resolved by consulting the Essential Cottage Information folder located in your cottage kitchen, and which cannot wait until the estate office opening hours of 9am to 5.30pm Monday to Friday. Thank you for your understanding.
• If we do not respond, please either leave a voicemail giving your name and number, or email cottages@dunvegancastle.com
• On your day of departure, may we remind you that the cottage must be vacated no later than 10am. We thank you for leaving the cottage clean and tidy and please remember to leave the key back in the key safe.
• Finally, we hope that you have a very relaxing and enjoyable holiday he on the Isle of Skye.
  With kind wishes,

Estate Property Services Manager

COVID-19

In light of the Covid pandemic, we are asking our guests when they come to the end of their stay, to please assist us with the following in order to keep this a safe environment for staff and guests

• Consumables (used or unused) which you have brought with you – please either take these with you or dispose of in the refuse. Used toiletries should also be removed or placed in the refuse bin.
• Please would guests put contents of the kitchen, bedroom and bathroom waste bins in the refuse bin outside.
• Please could bed linen (not pillow and mattress protectors) be stripped and placed in the plastic crate provided.
• Towels should be placed in the red bags provided – please do not fill the bag more than two thirds full (so that it would fit through a washing machine door unopened).
• We very much appreciate your leaving the cottage clean and tidy, and crockery, pans and cutlery washed and put away. We respectfully reserve the right to make an additional charge for housekeeping where cottages have not been left in a clean and tidy condition.
• You will find anti-viral spray and hand sanitizer in the cottage for your use.

Thank you for your kind assistance with these measures as we all navigate these different times.

If anyone develops symptoms of COVID-19

• Either during your stay or soon after your departure, please ensure that you notify Claire Silvester via email or phone. cottages@dunvegancastle.com 07754 501613. Thank you very much for your assistance with this.
• For information on what to do in the event of suspected COVID-19 infection, please refer to the advice provided by
• NHS Inform: – www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/coronavirus-covid-19

References

• Coronavirus (COVID-19) | NHS inform

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