DELL EMC OpenManage Enterprise 4.0 Release User Guide
- June 14, 2024
- DELL EMC
Table of Contents
DELL EMC OpenManage Enterprise 4.0 Release
OpenManage Enterprise 4.0 Release Notes
Describes the new features, resolved issues, known issues, limitations and
installation requirements for this major version of OpenManage Enterprise, and
all released minor versions to date.
Release Type: Major (MA)
Topics:
- Revision history
- Product description
- New features
- Resolved issues
- Known Issues
- Limitations
- Environment and system requirements
- Installation and upgrade considerations
- Where to get help
Revision history
Table 1. Document revision history
- Revision Date Description
- A00 October 2023 Initial release
Product description
OpenManage Enterprise is a systems management and monitoring web application delivered as a virtual appliance. It provides a comprehensive view of the Dell servers, chassis, storage, and network switches on the enterprise network. OpenManage Enterprise’s system management and monitoring is best suited for enterprise LANs and is not recommended for usage over WANs. For information about supported browsers, see the OpenManage Enterprise Support Matrix available on the support site.
With OpenManage Enterprise, a web-based one‑to‑many systems management application, users can:
- Discover devices in a data center environment.
- View hardware inventory and monitor health of devices.
- View and manage alerts received by the appliance and configure alert policies.
- Monitor firmware/driver versions and Manage firmware/driver updates on devices with firmware baselines.
- Manage remote tasks (such as power control) on devices.
- Manage configuration settings across devices using deployment templates.
- Manage virtual identity settings across devices using intelligent identity pools.
- Detect and remediate configuration deviations across devices using configuration baselines.
- Retrieve and monitor warranty information for devices.
- Group devices into static or dynamic groups.
- Create and manage OpenManage Enterprise users. Some of the security features of OpenManage Enterprise are:
- Role-based access that limits access to console settings and device actions.
- Scope-based access control allows administrators to restrict the device groups that device managers can access and manage.
- Hardened appliance with Security-Enhanced Linux (SELinux) and an internal firewall.
- Encryption of sensitive data in an internal database.
- Use of encrypted communication outside the appliance (HTTPs).
- Create and enforce firmware and configuration-related policies.
- Provision for configuring and updating the bare-metal servers.
New features
The new features introduced in this major version of OpenManage Enterprise.
Table 2. New features in OpenManage Enterprise 4.0
Functional area | Feature description | Summary of benefits |
---|---|---|
Backup, restore, and migration | VM to VM streaming using Migrate In. | ● |
Stream backup data seamlessly from a source appliance to a target appliance.
● This feature only supports migrations from OpenManage Enterprise 3.10.x to OpenManage Enterprise. 4.0.
Initial onboarding| Default plug-in (CloudIQ and Service Plug-ins) installation.| ● Services and CloudIQ plug-ins are automatically installed when you download and install OpenManage Enterprise.
● You can also defer default plug-in installation during appliance setup and install them later.
Device management| ● With the ‘Internal iDRAC credential management’ option, OpenManage Enterprise can now create a set of encrypted credentials (service account) to access iDRAC, along with an option to rotate them automatically at regular intervals.
● With the CyberArk Integration option, OpenManage Enterprise provides support for customers who use the CyberArk identity security platform. OpenManage Enterprise can now access iDRAC passwords from the CyberArk vault.
| The iDRAC Password Management feature allows supported iDRACs to be managed
by password management solutions either internally (if enabled) or externally
using CyberArk integration to perform various device management operations.
Appliance communication| Redfish support.| Redfish protocol support for
onboarding, offboarding, template, and profile management.
Security enhancements| Removed support for SMB1.| SMB1 is no longer supported
on built-in appliance shares:
● SMB1 support is removed.
● Only SMB2 is supported for CIFS, enhancing security for the appliance share.
TLS1.3 and cipher suite support.| Enhanced security with TLS1.3 and cipher
suite support.
Secure boot.| Pre-boot environment is now protected by ensuring that only
trusted software is allowed to run during appliance startup.
RSA SecurID configuration for local multifactor authentication.|
Administrators can select which appliance users, including other
administrators, require multifactor authentication to log in to the appliance.
Table 2. New features in OpenManage Enterprise 4.0 (continued)
Functional area | Feature description | Summary of benefits |
---|---|---|
OpenManage Enterprise is now based on common operating system SLES 15 SP4. |
OpenManage Enterprise is now based on common operating system SLES 15 SP4.
Resolved issues
The resolved issues in this major version of OpenManage Enterprise, and all
released minor versions to date.
Table 3. Resolved issues in OpenManage Enterprise 4.0
Issue ID | Functional area | Description |
---|---|---|
253928 | Inventory | MX7000 chassis license information is not returned in the |
response
of the InventoryDetails(deviceLicense) API: /api/DeviceService/Devices(Id)/ InventoryDetails(deviceLicense).
245496| User Management| Deleting a Directory user type (i.e., a directory
group), deletes users in the group that have created system objects but not
users that have not created system objects.
246672| Alert Management| After a user with administrator privileges that
creates alert policies that trigger remote scripts is deleted, triggering the
user’s alert policies will cause remote script execution to fail.
249716| Backup and Restore| If an alert policy with All Categories and All
Devices is configured to forward SNMP events or generate emails, internal
alerts will be forwarded and/or generate emails even when the appliance is in
maintenance state.
251941| Backup and Restore| When an appliance is in maintenance state, all
open user sessions are not automatically removed from the Application Settings
Users > Users > User Sessions screen.
250093| Backup and Restore| When the network share location is not accessible or the user has entered the wrong credentials, the backup can fail with an unclear error message.
251950| Configuration Management| When importing a configuration compliance template with the same name as an existing template, an unknown error is displayed and the reason for the error is unclear.
256776| Reports| If a report and firmware baseline are created with the same name, the baseline will show as failed and the report will not show any data.
251191| Inventory| When a chassis has two controllers in shared mode (PERC 8 and 9), and a virtual disk is created on any one of the controllers, in the Devices > Hardware > Storage Controller screen the virtual disk information is displayed under both controllers.
250738| Firmware/Driver Management| After restoring an appliance, Windows OS driver updates from an NFS share may fail in IPv6 environments.
239379| User Console| When a UPS is discovered via IPv6, clicking the IP in the device screen header does not load the remote console.
228360| Discovery| Switches discovered via network device discovery using SNMP may no longer be listed in the All Devices screen when discovering the same switches using chassis discovery with Discover IO modules with chassis enabled.
246824| Firmware/Driver Management| When targeting SAS drive updates against Chassis Management Controller 3.41 only a single disk is updated.
258993| CloudIQ Plugin| Changes made to group names while Secure Remote Services (SRS) are down do not reflect on the portal when restored.
260337| CloudIQ Plugin| Firmware update tasks that require a reboot incorrectly show as completed on the appliance when they have failed on iDRAC.
261080| Diagnostics| Remote diagnostics jobs initiated from the appliance goes into Scheduled or Failed state on target iDRAC servers.
260084| Discovery| NGM chassis discovered by AD users with Compute Manager, Fabric Manager, Storage Manager and Viewer roles are listed as Managed instead of Monitored.
Table 3. Resolved issues in OpenManage Enterprise 4.0 (continued)
Issue ID | Functional area | Description |
---|---|---|
258174 | Email configuration | Email addresses cannot be updated during a |
console upgrade.
260065| Plugin Management| Installing certain third party plugins triggers an
error: Couldn’t complete request because of following error CGEN6038 – Unable
to complete the action because the value entered for id is invalid.
263138| Plugin Management| Plugin uninstallation fails when the plugin is in
Registered state with the message Error occured while initiating a task to
perform the required action.
260457| Upgrade| The Notify Me option is deselected automatically during
console upgrades.
267936| Firmware/Driver Management| The Reboot option is enabled when a
firmware update is performed with multiple advanced filters.
Known Issues
Table 4. Known Issues for OpenManage Enterprise 4.0
Issue ID | Functional Area | Description | Workaround/Resolution |
---|---|---|---|
213931 | Alert Management | Alerts that are forwarded from the MX7000 chassis |
having firmware version 1.40.00 are received in the Alert Log page with message ‘Unknown trap received’.| Alerts are classified properly after version
1.40.00 MIB is uploaded.
190690| Alert Management| If SNMPv3 destination(s) is/are already added as
alert forwarding destination(s) in the appliance, then in order to add and
apply a new alert forwarding destination address, the appliance prompts only
the first time to reenter of all the previously entered SNMPv3 Authentication
and Privacy passphrases before proceeding.| Regardless of the appliance
prompt, you must reenter all the previously entered SNMPv3 Authentication and
Privacy passphrases every time the SNMP community string or port is edited on
Application Settings > Alerts > SNMP Alert Forwarding Configuration.
164204| Alert Management| The ‘From’ address used for all email actions, such
as Reports, Update, Discovery and Alert Policies, depends on the SMTP server
configuration. For some SMTP server
configurations, the ‘From’ address is the Sender email ID specified in the Application settings (Application Settings > Console Preferences
Email Sender Settings > Sender Email ID) and for others it is the username that is used for SMTP server authentication (Application
Settings > Alerts > Email Configuration > SMTP Server Network Address).
| N/A
160040| Alert Management| There is a discrepancy between the actual number of
MIBs imported and the MIB count that is displayed on the Monitor > MIB page.|
N/A
148407| Alert Management| Emails for alert policies do not work when the same
event is generated twice within 2 minutes. Email action for alerts containing
the same message ID and content are triggered every 2 minutes to avoid many
repeated/redundant alert messages in the inbox.| N/A
132915| Alert Management| The CSV files that record deleted alerts from the
Alert log fail to capture the Device Name and the Device IP details of the
alerts that are received from the undiscovered devices.| N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
124596| Alert Management| Ignore alert policy created for warranty, firmware
compliance, and configuration compliance alerts are ignored only if alerts are
generated from
the same device from which ignore policy was created. In other cases, alerts are received and not ignored.
| N/A
122657| Alert Management| The Severity status in the Alert log for the
alerts that are received from the PowerVault ME4 storage arrays is being reported as Unknown
by the appliance. This defect is due to the unavailability of the precanned MIBs for the PowerVault ME4 storage arrays in the appliance console.
| N/A
111854| Alert Management| When an already imported MIB is renamed and parsed
through API the trap status is reported as ‘Existing’ instead of ‘Imported’.|
N/A
249177| Alert Management| MX sled removal alert triggers associated device to
be deleted from the appliance which causes any associate profile and IO
identities to also be removed.| Prior to any sled removal, set up an alert
policy to ignore message ID CDEV6134 and CDEV6133.
121158| Appliance Deployment| While programmatically deploying the OpenManage
Enterprise from Linux shell, if the argument provided for –name= in the
command line begins with a “$” and then the argument is ignored, and appliance
is deployed with the name OPENMANAGE ENTERPRISE.| The –name= argument, which
begins with “$” in the command line must be enclosed in single quotes, for
example, –name= ‘$OME-VM’.
218979| Appliance Deployment| Templates that are created from a reference
device may contain a discovery password. When deployed on target devices, this
can cause communication failure.| There are two ways to overcome this issue:
● After deployment, rediscover the device with the new credentials.
● Export the SCP from reference the iDRAC without password hash values and import it to OpenManage Enterprise. Optionally, set the password value by editing the attributes and deploying it.
192976| Appliance Setting| Post addition of the disk space using the Configure
Appliance Disk Size feature in the Text User Interface (TUI) , deletion or
reduction of the appliance’s console expanded disk space is not supported.| To
remove a newly added disk or to reverse the increase in size of an existing
disk, you must revert to prior VM snapshot that you are recommended to take as
a backup before applying any disk configuration changes.
151221| Appliance Setting| The Timezone and NTP Server Address fields added to
the Application Settings > Network
Time Configuration section will remain blank and will not be displayed for a few minutes if the entered NTP server IP address is not reachable.
| N/A
198702| Appliance Settings| Manually setting the time to an earlier time on
the VMware vSphere fails if periodic time
synchronization is enabled in the VM. On VMware vSphere, changing the appliance’s time to an earlier time than the system time fails if the periodic time synchronization in the VM is enabled.
| To set the appliance’s time to an earlier time than the system time, disable
the periodic time synchronization in the VM, by launching the vSphere Client,
go to Edit Settings > VM Options > VMware Tools > Synchronize Time with Host
and deselect the checkbox Synchronize time periodically.
254840| Appliance Upgrade| When updating OpenManage Enterprise to version 3.10
or later from an offline share, update fails if you don’t have OpenManage
Enterprise| Ensure you have OpenManage Enterprise version 3.9.2 update files
in your network share
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
| | version 3.9.2 update files in the share before update.| before updating
OpenManage Enterprise to version 3.10 or later using the offline method.
253760| Appliance Upgrade| When multiple metric collecting plugins are
installed before updating OpenManage Enterprise to version 3.10 or later, the
update may fail, the plugins may not be available in the Plugins menu, or the
interface may get stuck in the Services starting up state.| Update
OpenManage Enterprise to version
3.9.2 before updating to version 3.10.
220679| Appliance Upgrade| Upgrade of a ‘scaled’ appliance may fail due to insufficient provisioning of hard drive space that is required for the data backup from large number of devices and additional plugins.| If the storage utilization in the Resource Utilization home screen widget is more than 33%, it is recommended to add twice the size of current hard disk size using the Configure Appliance Disk Size option in the Text
User Interface (TUI). For example, consider expanding the available HD space to 300 GB if the initial allocation is 100 GB.
209000| Appliance Upgrade| Upgrade of the appliance may fail if initiated post
deletion of devices. If an upgrade of the appliance is initiated post deletion
of devices, the Off-boarding tasks may fail, or run endlessly resulting in
upgrade failure and a console reboot with the previous working state of the
appliance.| Restart the services from the Text User Interface (TUI) page.
208040| Appliance Upgrade| When upgrading an appliance that is supporting
8,000 devices to v3.8, the Console Update Execution job’s status may be
displayed as ‘Failed’ on the Jobs page. When upgrading an appliance that is
supporting 8,000 devices to v3.8, the Console Update Execution job’s status
may be displayed as ‘Failed’ on the Jobs page. This Failed status of the
Console Update Execution task is seen if the appliance upgrade takes more than
60 minutes. The ‘Failed’ status is due to a time out
of the Console Update Execution job and can be ignored as this has no functional impact on the upgrade process.
| N/A
200458| Appliance Upgrade| Post deletion of 8K devices, Onboarding task does
not trigger during next discovery cycle. Post deletion of 8,000 devices from
the appliance, the automatic onboarding task fails during the next discovery
cycle.| Restart the services from the Text User Interface (TUI) page.
173206| Appliance Upgrade| The Text User Interface (TUI) screen is not
displayed until the ‘Enter’ key is pressed after updating the appliance to
version 3.4.1 on ESXi with large deployments involving 8,000 or more devices.|
N/A
170688| Appliance Upgrade| The Console Update Execution job’s status is
displayed as ‘Failed’ on the Jobs page, if the appliance upgrade takes more
than 60 minutes. The ‘Failed’ status is due to a time out of the Console
Update Execution job and can be ignored as this has no functional impact on
the upgrade process.| N/A
146752| Appliance Upgrade| Addition of a new network interface in hypervisors
fails immediately after upgrading the OpenManage Enterprise from version 1.0|
N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
| | to version 3.3.1 (1.0>3.0>3.1>3.2>3.3.1). An
error message “Failed to reconfigure virtual machine Config-7 1.0 to
3.3.1. The attempted operation cannot be performed in the current state (Powered on)” is displayed.
|
144379| Appliance Upgrade| When updating local shares for a manual upgrade for
versions without any installed plugins (such as 3.1 and 3.2), the audit log
displays warning entries such as ‘Unable to retrieve the source
file of type Plugin Catalog because the file does not exist’, and ‘The status of downloading the Plugin Catalog is Failed’. These error messages do not have any functional impact on the upgrade process and can be ignored.
| N/A
114683| Appliance Upgrade| Console Upgrade from 3.0 through NFS Share fails.
Also, console Upgrade through HTTPS (internal Share) fails when upgrading from
versions 3.0 and 3.1.| Use the online method for updating, or use the HTTPS
method. Ensure that the security certificates are signed by a trusted third-
party certificate authority while using the HTTPS method of update.
278556| Appliance Upgrade| When you uninstall a OMEVV plug-in from a migrated
appliance, it triggers a reboot operation. However, the appliance may fail to
reboot, as both the Monitor Service and Database Service may become inactive.|
Perform another reboot on the appliance from the ESXi to make the appliance
functional.
173311| Audit Log| An invalid audit log indicating ‘console upgrade failure’
is generated upon a successful upgrade of the appliance from version 3.4 to
version 3.5. This audit log can be ignored.| N/A
253921| Backup and Restore| In rare cases, the first time a backup, restore or
migrate is initiated, the message Error
while getting the appliance state is displayed.
| Ignore this message.
Not available| Backup and Restore| If the Share Type is NFS and the
Destination Path contains letters in any language other than English, the
backup or restore process fails.| Only use English letters in the destination
path when using NFS.
219404| Chassis Grouping| License details and capability for telemetry are
unavailable for member chassis.| N/A
132601| Configuration Deployment| Unable to set Target iSCSI IQN on BIOS-iSCSI
via reference server template deployment, as it fails with Invalid
AttributeValue error. The default iSCSI Target IQN format of the iSCSI
controllers of devices such as PowerVault ME4012 array and EqualLogic PS
array, is not accepted as a valid IQN format for deployment with IDRAC version
3.34.34.34.| Select ‘BIOS’ attributes only for deployment.
113576| Configuration Deployment| If the IP configuration of a discovered
device is changed during template deployment (from DHCP to Static or vice
versa), the Boot to Network ISO operation fails. This happens as the appliance
is unable to ping the target post template deployment.| N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
108779| Configuration Deployment| The deployment task of an MX7000 chassis
fails if proxy authentication is enabled in the configuration template with
error: ‘Unable to
complete the request because the input value for Password is missing or an invalid value is entered’.
| N/A
Not available| Configuration Deployment| If a chassis template is deployed
with a new static IP address on the FX2, and VRTX chassis, and then these
devices need to be rediscovered with the new IP for managing the device.| N/A
Not available| Configuration Deployment| The directory service details in an
MX7000 chassis are overwritten after the device configuration template is
deployed.| N/A
Not available| Configuration Deployment| After a chassis is removed from the
MCM
group, you must rediscover the lead, and member chassis to create and deploy a configuration template.
| N/A
Not available| Configuration Deployment| Template Deployment with iDRAC
Management IP option “Set as DHCP” fails, and the task has to be tracked from
iDRAC for final status.| N/A
253324| Configuration Deployment| Deploying templates that modify the static
management IP can cause the All Devices screen to list two management URLs for
the iDRAC: the original IP and the IP deployed by the template.| Use the newly
configured IP to access the iDRAC virtual console.
273437| Configuration Deployment| Template deployment fails for RAID
Initialization Operation (RAIDinitOperation) if performed on a non RAID
server.| Click Edit > Next > RAID > Virtual Disk
and change the default value of Initialization Operation from FAST to NONE or unselect the Initialization Operation when the target server doesn’t have RAID.
175692| Configuration Management| Profile redeployment on FX2, and VRTX
chassis with edited VLAN configuration (tagged and untagged values), clears
only those VLAN values which were set during the initial deployment of the
profile. The other VLAN values on the ports that were not set during the
initial deployment of the profile are not cleared during redeployment.| N/A
174576| Configuration Management| If only VLANs are assigned to a target
device during profile deployment, and then these VLANs are not reclaimed from
the device when the profile is migrated to a new device. This behavior is not
seen if other identities were assigned along with VLAN definitions during the
profile deployment.| N/A
174360| Configuration Management| If only VLANs are assigned to a target
device during profile deployment, and then these VLANs are not reclaimed by
the appliance when the profile is unassigned from the device. This behavior is
not seen if other identities were assigned along with VLAN definitions during
the profile deployment.| N/A
160888| Configuration Management| If a Configuration Inventory task finds
external identities that fall in an existing identity pool and that identity
pool is later deleted and a new
one with the same or overlapping identities is
| N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
| | created, the new identity pool will not show those identities as
assigned.|
255669| Configuration Management| When profile migration fails, the MAC
Address State for all associated identities is displayed as Assigned, and the
Management IP is shown as the target IP.| ● Ensure that the source and
target devices are accessible and then retry migrate profile.
● Unassign the profiles by clicking Configuration > Profiles > Unassign > Force Reclaim Identities > Finish to associate the identities back to profile and to deploy to other devices.
105156| Configuration Management| The changed VLAN name and IDs are not
updated on the target MX7000 chassis after a stateless deployment task is
run.| N/A
98511| Configuration Management| The Reclaim Identities and Profile Migration
features are not supported for Emulex OneConnect Cards.| N/A
116913| Device Grouping| Servers that are reconfigured as VxRAIL do not
automatically group under HCI upon refreshing the inventory.| After a server
is reconfigured as a VxRAIL, rediscover the device in the Discovery page.
After rediscovery, the device is correctly grouped under HCI.
86481| Device Grouping| A query group with switch and device power state
together is not working as expected.| Exclude switch power state while
creating a query group.
212646| Device Management| For the servers discovered using read-only user
credentials, the Launch Virtual Console button on the device’s Overview page
remains enabled. Clicking the button displays an error- ‘Error launching
Virtual Console: An unknown error has occurred. Try again’.| N/A
198434| Device Management| Chassis Health State shows as disconnected for 10
minutes after the chassis administrator password is reset. When the
Administrator password is reset on any discovered chassis (MX7000, VRTX, and
FX2), there is a disconnection of the chassis with the appliance
for 600 seconds. During this interval, the Health State of the chassis on the All Devices page is displayed as ‘Disconnected’ and the tasks that are initiated on the chassis and sleds fail.
| N/A
173061| Device Management| The IPMI CLI command -I lanplus shell does not end
automatically and the jobs that are associated with such tasks would appear as
‘In Progress’ for a prolonged time on the Jobs page.| N/A
170550| Device Management| Unable to retrieve hardware logs for HPE servers.
For the discovered HP servers, the devices’ Hardware Logs are not displayed as
the third- party library that is used by the appliance is unable to extract
the hardware logs for HP iLO servers.| N/A
102887| Device Management| If the IP setting is not configured on the
discovered PowerEdge MX740C and PowerEdge MX840C, the Boot to Network ISO
operation is not run during the template deployment.| N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
91653| Device Management| Mismatch in device management IP for VxRail devices
on Device Details and All Devices pages. The management IP on the Device
Details page of the discovered VxRail devices does not match the management IP
displayed on the All Devices page.| N/A
Not available| Device Management| The iDRAC virtual console management launch
point is unavailable in the All Devices page for sleds with a ‘Proxied’
onboarding state.| N/A
99821| Device Monitoring| The health status including PSU and temperature data
is not displayed for the storage devices.| N/A
198421| Device Monitoring| Connection State of ESXi servers that are
disconnected due to authentication failure are shown as ‘Disconnected’. For
the
authentication-related disconnected ESXi servers, the Connection State on the All Devices
page is displayed as ‘Disconnected’ instead of ‘Disconnected (Authentication failure)’.
| N/A
192087| Device Monitoring| For the discovered network switches with firmware
version 10.5, the firmware version is displayed as ‘NA’ on the Device Overview
page.| N/A
181229| Device Monitoring| MAC address not displayed for the discovered
Windows servers. For the discovered Windows servers using Open SSH, the MAC
address is not displayed on the device’s Hardware > Device Management Info
page.| N/A
180572| Device Monitoring| Duplicate entries displayed for third-party devices
when discovered using multiple protocols. For third-party devices such as the
HPE Proliant servers, you might see duplicate entries if they are discovered
using multiple protocols. This duplication can be corrected by deleting the
entries and rediscovering the device(s) using only the IPMI protocol.| N/A
171103| Device Monitoring| For Ubuntu devices, the OS Version under operating
system information (from iDRAC/ISM) on the Device Overview page is not
displayed.| N/A
159535| Device Monitoring| The Guest information for the discovered Hyper- V
2012 R2 servers is not available on the device’s Hardware page.| N/A
157824| Device Monitoring| For the family of network adapter drivers, the
operating system installed version, as seen in the Device Manager, differs
from the version available in the online catalog.| N/A
155425| Device Monitoring| For the 13G servers, few of the Subsystem Health
section details, available on the individual device’s Overview page, such as
the Storage, Temperature, and License details are displayed as ‘No Data
available,’ even when their health status is ‘OK’.| N/A
153611| Device Monitoring| Description: Configuration > VLANs page does not
update automatically after importing VLAN definitions from file or from
chassis.| Refresh the Configuration > VLANs page or navigate to another page
and return to view the newly imported VLAN definitions.
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
152154| Device Monitoring| The Managed State of the previously ‘Monitored’
MX7000 chassis and sleds, on the All Devices page, is incorrectly displayed as
‘Managed’ post their rediscovery using the same lower privilege local or
AD/LDAP credentials (Viewer or Device Manager) as before.| N/A
99821| Device Monitoring| The health status including PSU and temperature data
is not displayed for the storage devices.| N/A
85977| Device Monitoring| An individual Chassis Management Controller (CMC)
health may not be correctly displayed in the device drill-down operation.|
Always consider the CMC rollup health status.
85977| Device Monitoring| Chassis health status that is shown in the chassis
UI and the OpenManage Enterprise. console does not match. This happens because
the chassis UI shows the chassis controller’s health, whereas the OpenManage
Enterprise. shows the overall health of the chassis. Hence, it is recommended
to check the component-related health status for FX2s and VRTX chassis.| N/A
85153| Device Monitoring| HPE servers display incorrect power supply data. For
the discovered HP servers, the ‘Power Supply’ details are not displayed under
the subsystem health section on the device’s
Overview page. This detail is missing as the third- party API that is used to gather sensor health details, does not provide the ‘Power Supply’ data.
| N/A
85153| Device Monitoring| Discovery of an HP server by using IPMI command may
not reflect the correct rollup health status.| View the lower-level sensor
health data.
75653| Device Monitoring| HPE servers do not display certain FRU fields. For
the discovered HP servers, the following field- replaceable unit (FRU) details
are not displayed under the device’s Hardware page: Memory FRU details, BIOS –
Part number and version, BMC controller – Part number.| N/A
Not available| Device Monitoring| The All Devices page shows health status of
the discovered YX1X servers with iDRAC firmware version 1.98 or later as
unknown.| N/A
178692| Discovery| Few invalid IP range formats are not being validated when
creating a Discovery job. While discovering devices, a few invalid IP and IP-
range formats are not being rejected by the Create Discovery Job wizard,
resulting in ‘failed’ Discovery jobs.| N/A
158088| Discovery| Unclear error message on failure of Windows server
discovery using SSH. Discovery of Windows server(s) using non-admin
credentials fails with an error message Unable to connect to the device over
SSH because a connection error occurred. This must be interpreted instead as
‘Unable to perform the requested
action because the device management endpoint authentication over SSH failed’.
| N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
147416| Discovery| While creating a customized device discovery job protocol
for SNMP devices, the displayed default settings of 3 in the Retries box and 3
seconds in the Timeout box can be overlooked and should be customized as
desired.| N/A
249730| Discovery| The Management IP of non-Dell servers discovered via
Redfish is not displayed on the device details Overview screen.| Click the IP
displayed on the device screen header.
263682| Discovery| If a target iDRAC is slow to respond or there are network
delays, the console will generate CDEV6131 alerts in the event of a device
connection failure.| By default the value of WS-MAN Service Check Timeout. is
set to 1 second with
a hardcoded number of retries. It is recommended to increase the timeout value higher than the default to avoid connection failures.
255237| Firmware/ Driver Management| Windows driver update may fail for
managed Windows servers with a Dell System Update (DSU) version later than
1.9.2.1.| Uninstall Dell System Update (DSU) on the Windows server, and run an
inventory job to install the DSU with the Collect inventory option checked.
209750| Firmware/ Driver Management| If an MX7000 chassis firmware is
downgraded then the associated job’s status and details must be checked on the
respective MX7000 as they are not available in OpenManage Enterprise.| N/A
209728| Firmware/ Driver Management| Baseline Version field in the Compliance
report using local firmware catalogs shows as ‘Update file not in catalog.’
For the firmware catalogs generated using DRM versions lower than 3.3.2 and
hosted on network shares with Windows 2019 and above, the Baseline Version
field in the Compliance report using such catalog shows as ‘Update file not in
catalog’.| For local network shares using Windows 2019 and later, catalogs
must be generated using Dell Repository Manager (DRM) version 3.3.2 and later.
208758| Firmware/ Driver Management| OpenManage Enterprise supports UI
internationalization, however, it is recommended that the functional content
such as the file names and catalog content are entered only
in English. Firmware compliance catalog with Japanese catalog file name in the path fails
the connectivity test and fails to create catalog across CIFS , NFS , HTTP, and HTTPS shares.
| N/A
185315| Firmware/ Driver Management| Firmware compliance on multiple baselines
logs CDEV9000 alerts for a single device with non- associated firmware
compliance baseline. When firmware compliance check is executed for multiple
firmware baselines simultaneously, the warning alert —CDEV9000 – This device
and several others has become non-compliant after running compliance task:
Enterprise Server catalog. Other catalogs such as ESXi_Catalog.xml.gz are not supported.
| N/A
152092| Firmware/ Driver Management| Appliance is unable to download the
console upgrade from HTTP or HTTPS intranet share, when the intranet share
address is blocked in proxy filtering.| If the upgrade download has a problem
connecting through proxy, uncheck the proxy settings, and then download.
151332| Firmware/ Driver Management| The firmware update task using the HTTP
and HTTPS local shares fails, if these local shares were configured using
proxy settings and are not listed in the proxy exception list.| The HTTP and
HTTPS local shares which are configured using the proxy settings, need to be
listed in the proxy exception list before
initiating any firmware update tasks using these shares.
146564| Firmware/ Driver Management| Firmware upgrade fails when iDRAC
firmware versions older than 2.40.40.40 are upgraded directly to 2.63.60.61
with an error message Unable to verify Update Package signature. This failure
happens as the firmware versions older than 2.40.40.40 cannot validate the
latest SHA-256 digital signature of the Dell Update Packages.| First upgrade
the older iDRAC firmware versions to 2.40.40.40 before attempting an upgrade
to iDRAC firmware version 2.63.60.61.
136820| Firmware/ Driver Management| A job for firmware rollback on the
PowerEdge MX7000 sleds, though allowed in the appliance, would fail. This
happens because the firmware rollback is not supported on the MX series sleds
discovered as part of MX7000 chassis discovery or in proxied state.| N/A
108218| Firmware/ Driver Management| The Update Firmware button remains
enabled even when there are no firmware catalogs available for upgrade or
downgrade.| N/A
Not available| Firmware/ Driver Management| The firmware or driver compliance
status of network switches, modular IOAs, and Dell storage devices may show as
“Compliant” (but unselectable) in the firmware/driver compliance reports even
though update of these devices are not supported by the Dell catalog.| N/A
274271| Firmware/ Driver Management| When an in-band firmware update with
reboot required is performed on Windows servers, sometimes the post-upgrade
inventory task fails. This happens due to the ongoing reboot operation during
the inventory task.| Perform the inventory task manually once the device
reboot has completed.
165191| Inventory| Incorrect inventory data after moving sled from lead to
member chassis. For the Multi-Chassis Management (MCM) group, a Chassis
Refresh Inventory task for the ‘lead’ chassis does not| To immediately update
the sled inventory, trigger the refresh inventory of the sled manually.
Otherwise, the sled inventory is
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
| | fully update the sled inventory. A Chassis Refresh Inventory task is
triggered in the appliance when a sled is removed from the lead chassis and
added to a member chassis.| refreshed during the automatic daily inventory
collection.
160622| Inventory| Same inventory details can be present on two servers post
migration, as the ‘true’ target- specific attributes are not reclaimed from
the ‘source’ server as part of migration.| N/A
75653| Inventory| For the discovered HP servers, the following field-
replaceable unit (FRU) details are not displayed under the device’s Hardware
page: Memory FRU details, BIOS – Part number and version, BMC controller –
Part number.| N/A
226626| Inventory| VxRail models in the View Details page may be tagged with
an iDRAC IP instead of VxRail IP.| N/A
275838| Inventory| When a template is deployed by setting static IP, the post-
deployment inventory refresh task updates the management url only for Redfish
profile. The management url for WSMAN profile still points to old IP address.
This results in 2 links of Launch IDRAC console one for each IP address.|
Click the Launch IDRAC console with new IP address.
279193| Jobs| Using JobsService/Jobs to create
JobName: Export Log jobs fail.
| Use TechSupport Report (TSR) or diagnostic log API /api/JobService/Jobs with
JobName: Diagnostic_Task to create a Diagnostic task.
Not available| Jobs| The Monitor > Jobs View Detail Execution History page
incorrectly displays ‘Could not set alert destination on the target,’ under
Messages, even for the successfully completed jobs created for setting of trap
destinations for the MX7000 chassis.| N/A
254121| Migrate| After the Migrate Out process, the target OpenManage
Enterprise appliance remains inaccessible and displays a Loading status for
over12 hours. This issue occurs when the appliance moves from maintenance to
the running state on the target appliance.| N/A
274292| Migrate| Unable to proceed with migrate out if the source primary NIC
is in a disabled state.| Enable the primary NIC before performing the migrate
out operation.
161300| Multi-Chassis Management| When a Lead chassis retires and a backup
chassis becomes the new lead on OpenManage Enterprise, the refresh inventory
marks the original backup chassis and its associated devices to be invisible
and not shown in the UI.| N/A
153980| Networking| When the appliance is configured to IPv6, it is unable to
reach the targets like SMTP, syslog servers and share through FQDNs which is
resolvable to both IPv4 and IPv6.| When the features that use FQDN fail, it
is recommended to check the interface and use the corresponding IP. For instance, if the primary network is enabled with only IPv6, and the FQDN expected to work on primary
interface fails, user can use IPv6 address in the place of FQDN as a workaround. This applies for secondary interface as well.
Issue ID | Functional Area | Description | Workaround/Resolution |
---|---|---|---|
148789 | Networking | After a fresh install or an upgrade to OpenManage |
Enterprise and configuration of network interface to DHCP, any prior static IP
settings will not be retained.| N/A
102153| Networking| From the All Devices page, you cannot launch the iDRAC
application interface with IPv6 addresses.| N/A
Not available| Networking| Template Deployment with iDRAC Management IP option
“Set static IP for each device” fails with error message “connection lost”
with IPV6 IP (Legacy(3.1)). It works with IPV4.| N/A
Not available| Networking| When PCIe cards are mapped to the FX2/FX2s chassis,
migration of identities is not supported on the sleds in the same FX2s chassis
since the FQDDs differ.| N/A
Not available| Networking| When NIC teaming is enabled on MX7000 chassis along
with VLAN configuration, deploying of VLAN from the OpenManage Enterprise
console overwrites the NIC teaming configurations to ‘No teaming’. The LACP or
other teaming options would need to be reconfigured from MX7000.| N/A
254850| Reports| Appliances configured with a time zone other than Coordinated
Universal Time (UTC) display the Schedule time in UTC, while appliances
configured with a UTC time zone display the Schedule time properly, in local
time.| Configure appliances with a UTC time zone.
230181| Reports| Device group does not get sorted into ascending or descending
order on the Reports screen.| N/A
174851| Reports| The built-in Virtual Disk report contains duplicate or empty
values if the virtual disks and physical disks do not have any associations
and are used individually. This issue is not observed if the VDs an PDs are
being used together.| It is recommended to use a custom report to get only the
virtual disk data if the VDs and PDs are not associated.
133201| Reports| Export of large firmware compliance reports, containing more
than 200,000 elements, fails and the appliance displays an Application timeout
error.| When exporting large firmware compliance reports, the following
workarounds can be employed :
● Allocate more memory to the appliance while installing.
● Before exporting large reports, ensure that other jobs are not running.
● Use the Firmware Compliance per Component or the Firmware Compliance per Device Report instead of exporting.
● Use filters to derive a smaller result set before exporting.
253473| Reports| Enclosure ID is not populated when listing server array disks
on the UI.| N/A
210645| Scope-Based Access Control (SBAC)| Any scheduled tasks must be
rescheduled by the new Device Manager after transfer of ownership. After a
transfer of ownership is executed,
the new Device Manager must reschedule any tasks, such as the tasks for firmware updates, deployment of templates, alerts policies that
| N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
| | were previously scheduled by the former Device Manager.|
197629| Scope-Based Access Control (SBAC)| Global search count is greater than
the
actual result count for scope-restricted device managers. When a ‘scoped’ device manager uses Global Search, the total search count exceeds the actual items displayed.
| N/A
194142| Scope-Based Access Control (SBAC)| Alert policies and firmware
baselines created by a device manager in 3.5 or earlier versions are only
available to administrator users. Post
upgrade of OpenManage Enterprise from version
3.5 or earlier versions, the alert policies from the previous appliance versions such as version
3.4 and version 3.5 are only assigned to the administrator users. Hence, these entities created by device managers prior to the upgrade would need to be recreated.
| N/A
193698| Scope-Based Access Control (SBAC)| Ownership information for device
managers (AD/ LDAP and OIDC) is lost on appliance upgrade.
Post upgrade of OpenManage Enterprise from version 3.5 or earlier versions, the AD/LDAP and OIDC (Ping Federate or Keycloak) device managers would need to recreate all the previous-version entities such as jobs, alert policies, configuration templates, configuration baselines, profiles, firmware baselines, firmware catalogs, and reports as these entities are only available to the administrators post upgrade.
| N/A
193441| Scope-Based Access Control (SBAC)| Run Inventory on Group is
unavailable for Device Manager users. For the Device Manager users, Run
Inventory on Group option under Inventory on the All Devices page is
unavailable.| N/A
192774| Scope-Based Access Control (SBAC)| After upgrade, device managers can
perform VLAN operation on in-scope proxied MX7000 sleds even when the chassis
is out of scope. VLAN operation on in-scope ‘proxied’ MX7000 sleds is allowed
for a device manager, even if the MX7000 chassis is out of scope.| N/A
Not available| Security| OpenManage Enterprise could be impacted by the Linux
TCP SACK vulnerability (CVE-2019-11477).| N/A
228238| User Management| Post deleting and re-creating a specific user,
scheduled jobs that are created with the user may fail due to changes in the
internal identification of the user.| Re-create the recurring task from the
active user to avoid failure.
193717| User Management| If Ping Identity is used for OIDC provider, the
appliance can only be used with Administrator role. With OIDC provider
PingFederate, it is observed that all the OpenID client policies associated
with the OpenManage Enterprise Client IDs are reset to the policy marked
as ‘Default’ when the appliance console gets re-registered with the OIDC provider. Re-
registration of the appliance console with OIDC provider happens in the event of an appliance
| N/A
Issue ID| Functional Area| Description| Workaround/Resolution
---|---|---|---
| | upgrade, change in network configuration, or change in SSL certificate.|
210771| Warranty Management| In a pure IPv6 setup, the appliance is unable to
retrieve the warranty issues from the support site.| Consider enabling IPv4
for routing purpose before initiating Warranty jobs.
176493| Warranty Management| With the Japanese version of the appliance, it is
observed that the PDF export of the Warranty page contains illegible
characters.| To get the PDF export of the Warranty
page without the illegible characters, use the following workaround:
1. Export CSV report in Excel.
2. Change the encoding type to UTF-8.
3. Save it as PDF.
Limitations
The following table lists the limitations encountered while using OpenManage Enterprise.
Table 5. Limitations
Functional area | Limitation |
---|---|
Alert Management | Alert policies that are created for a device using More |
Actions > Ignore All Alerts From Selected Device(s) may not ignore all alerts in certain cases where both IPv4 and IPv6 are enabled in iDRAC, but both interfaces are not discovered or known from OpenManage
Enterprise. In such cases, the alerts do not have a service tag which prevents OpenManage Enterprise from correlating them to the device and properly applying the policy. To ensure correct functionality, ensure that OpenManage Enterprise has discovered all iDRAC network interfaces or disable the interfaces in the iDRAC which are not intended for use.
Alert Management| MIB files with comments between the MIB title and DEFINITION
header cannot be imported to OpenManage Enterprise. Comments have to be taken
out manually using a text editor before importing the MIB file.
Appliance Localization| CSV reports generated in Japanese, and Chinese may
contain wrongly encoded characters. Import data from the downloaded file into
your spreadsheet viewer of choice with encoding set to Unicode (UTF-8).
Encoding settings can be preserved using the file extension xlsx.
Appliance Upgrade| CIFS V2 need to be reset post upgrade as it automatically
switches to CIFS V1. You must restore the Built-in Appliance Share setting
back to CIFS V2, on the Console Preferences page ( Application Settings >
Console Preferences) even if the UI continues to display CIFS V2 as the
preference.
Appliance Upgrade| After installing or upgrading to OpenManage Enterprise
version 3.3.1 on Hyper-V, power off the appliance, remove the standard network
adapter and add a legacy network adapter, and then power on the appliance.
Appliance Upgrade| Upgrade of a ‘scaled’ appliance may fail due to
insufficient provisioning of hard drive space that is required for the data
backup from large number of devices and additional plugins.
Appliance Settings| Post addition of the disk space using the Configure
Appliance Disk Size feature in the Text User Interface (TUI) , deletion or
reduction of the appliance’s console expanded disk space is not supported.
Backup and Restore| During Backups, configurations made via the OpenManage
Enterprise Textual User Interface (TUI) will not be backed up.
Backup and Restore| Due to a mapping in iDRAC, rollback from restored
appliance is not supported.
Backup and Restore| Backup and Restore functionality is not supported for
OpenManage Enterprise when OMES and CIQ plug-ins are enabled (as Dell
Connected Service fails) when performed on a cloned
Functional area| Limitation
---|---
| OpenManage Enterprise virtual machine. We recommend to perform this
operation on a VM without cloning.
Configuration Deployment| If the credentials used to discover devices were
changed while deploying a template, OpenManage Enterprise may not be able to
communicate with the devices until you enter the new credentials on the target
devices.
Configuration Deployment| The configuration remediation task fails with error
“Device did not shutdown at the specified time” for server having SUSE OS
installed, and you need to manually shut down the host to allow deployment.
Configuration Management| When the internal share uses HTTPS then template
creation, template deployment, Boot to Network ISO, and firmware update are
not supported on FX2, VRTX chassis.
Configuration Management| When the internal share uses HTTPS then template
creation and deployment, and firmware updates are not supported on the CCD-
discovered MX7000 sleds.
Configuration Management| Firmware catalog management using Dell.com or a
local network path is limited to only the Enterprise Server catalog. Other
catalogs such as ESXiCatalog.xml.gz are not supported.
Configuration Management| RAID secure attributes are not supported on target
devices during template or profile deployment.
Configuration Management| The appliance fails to identify locally shared
folders if the folder names have spaces in them. For example, the appliance
fails to retrieve files from an offline NFS source folder named D____ K
(with four spaces between ‘D’ and ‘K’). This happens as the appliance ignores the spaces and interprets the name as DK.
Configuration Management| Configuration compliance baselines cannot be sorted on the UI using the fields Compliance and
Last Run Time.
Device Discovery| Only the OpenSSH is supported for the discovery and
inventory collection of Windows- based servers and Hyper-Vs. Other SSH
protocol implementations, like Cygwin SSH, are not supported.
Device Management| To launch a virtual console, the iDRAC must to be
discovered directly by OpenManage Enterprise via Redfish, rather than
discovered via the chassis discovery, and the sled must have a firmware
version of 6.10.30.00 or later.
Firmware/Driver Management| Rollback of any firmware update on FX2, VRTX
chassis is not supported.
Firmware/Driver Management| Downgrading iDRAC9 to pre-February 2021 firmware
versions requires that the iDRAC be downgraded to iDRAC9 firmware version
4.40.10.00. This firmware version supports the legacy hardware root of trust
certificate and allows downgrades to earlier versions.
Firmware/Driver Management| In-band driver updates are only supported on
Windows with OpenSSH. Driver updates on third- party SSH hosted on Windows,
such as the CygwinSSH, are not supported.
Firmware/Driver Management| Firmware update on FX2 chassis is not supported.
Inventory| Some non-Dell device models do not support the gathering of
subsystem health information. In these cases, you can use postman
to send a request to redfish/v1/Systems/1 and
display the subsystem health.
Inventory| For the discovered Hyper-V servers, the Populated DIMM Slots and
the Total DIMM Slots fields are displayed as ‘0’ on the device’s Overview
page.
Multi-Chassis Management| When a user deletes and re-creates an MCM group with
a configuration change, the group devices are disconnected or deleted in
OpenManage Enterprise. In this case, delete all devices in the group and
rediscover the new lead chassis.
Multi-Chassis Management| When updating MX7000 chassis in the MCM mode, always
make sure that the lead chassis is updated as the final step after updating
all the member chassis. Also, chassis and sled firmware updates must be
initiated separately.
Functional area| Limitation
---|---
Plugins| The OpenManage Enterprise GUI search results may include the screens
of disabled or uninstalled plugins.
Reports| The naming of reports only allows the following special characters:
‘_’ and ‘-‘. A report’s name cannot have special characters such as ,, \, %,
, ‘, +, ), and &. For example, a report with the name
“OpenManageEnterprise3.10@NIC^Report” is not allowed.
Reports| Export of large firmware compliance reports, containing more than
200,000 elements, fails and the appliance displays the Application timeout
error.
User Interface| Filtering does not work as expected when the following special
characters are used in the naming of groups, alert policies, profiles,
templates, and other instances: ,, \, _, %, #, ‘, +, ), and &. The permissible
special characters are : /, ?, ., >, <, “, :, ;, |, ], }, {, [, -, =, ~, `, (,
^, *, $,
@, !.
User Management| Active Directory (AD) usernames containing forward slashes are not supported.
CAUTION: Migrate AD usernames with forward slashes, as described in the Installation and upgrade considerations, before upgrading to OpenManage Enterprise 3.9.2. If you do not, you will have to re-create your AD users.
Environment and system requirements
Provides environmental and system requirements for OpenManage Enterprise. For
information about the environmental and system requirements for OpenManage
Enterprise, see the OpenManage Enterprise User’s Guide or the OpenManage
Enterprise Support Matrix.
Support deprecation
Provides information about the deprecated support and recommends OpenManage
Enterprise to manage the device. OpenManage Essentials has reached both the
End of Life as of December 2015 and End of Software Maintenance as of December
2018. The last release of OpenManage Essentials is version 2.5. Dell
recommends managing your devices by using OpenManage Enterprise – the “next
generation” of the OpenManage Essentials console. This ensures the latest
features, best performance as well as the latest security updates and bug
fixes.
Installation and upgrade considerations
NOTE : If you are running OpenManage Enterprise versions 3.10 or 3.10.1, we recommend that you upgrade to OpenManage Enterprise 3.10.2 before migrating the appliance to 4.0. When upgrading OpenManage Enterprise to 3.10.1 or 3.10.2, update the OpenManage Services plugin (if in use) to version 3.0.1 to enjoy full plugin functionality.
For instructions on installing and upgrading OpenManage Enterprise, see the OpenManage Enterprise User’s Guide.
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of data and tells you how to avoid the problem.
WARNING : A WARNING indicates a potential for property damage, personal
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