Whirlpool W11686970A-SP Ice Maker Owner’s Manual

June 14, 2024
Whirlpool

Whirlpool W11686970A-SP Ice Maker

ICE MAKER SAFETY

Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:

DANGER
You can be killed or seriously injured if you don’t immediately follow instructions.

WARNING
You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

  • Children should be supervised to ensure that they do not play with the appliance.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
  • Do not use an extension cord.
  • If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person to avoid a hazard.
  • Connect to potable water supply only.
  • This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices, and other working environments; farm houses and by clients in hotels, motels, and other residential-type environments; bed and breakfast-type environments; and catering and similar non-retail applications.
  • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
  • Do not use replacement parts that have not been recommended by the manufacturer (e.g., parts made at home using a 3D printer).

SAVE THESE INSTRUCTIONS

IMPORTANT CONSUMER INFORMATION

Important Consumer Information

  1. If your drain is located above ground level and your unit does not come with a drain pump, you will need to purchase an accessory drain pump kit 1901A.
    • A. Drain Tube
    • B. Clamp
    • C. Drain Pump
  2. For gravity drain models, drain location must meet the specifications listed in the Installation Instructions.Whirlpool-W11686970A-SP-Ice-Maker-FIG-2
    • A. Drain Hose
    • B. PVC Drain Reducer
  3. Verify width, height and depth of the opening meet the product requirements identified in the installation Instructions.
  4. The water filter must be fully secured. Align the arrow marking on the filter with the “locked” symbol on the unit. Replace the filter every 9 months for optimal results.Whirlpool-W11686970A-SP-Ice-Maker-FIG-4
    • A. Drain Cap
    • B. For ventilation
  5. Verify that the reservoir cap is tight after cleanings or inspections.
  6. To ensure proper ventilation, the front side must be completely unobstructed.

IMPORTANT: After the unit is connected to power and in its final location: Pour 1 gallon of water into the ice storage bin; water should drain out. If it does not, there could be a kinked drain tube. Check drain tube routing for restrictions. Check for leaks as well.

Refer to Use and Care Guide and Installation Instructions for full instructions.

CUSTOMER AWARENESS: THE FOLLOWING BEHAVIORS ARE ALL PART OF THE NORMAL OPERATION OF THE UNIT

  • Water will drain through the ice after each cycle.
  • Warm air will be exhausted through the kick plate.
  • Water flowing and ice clinking inside of unit may be audible.
  • Compressor and condenser fan sounds may be audible.

ICE MAKER MAINTENANCE AND CARE

How Your Ice Maker Works
When you first start your ice maker, the water pan will fill and the system will rinse itself before starting to make ice. The rinsing process takes about 5 minutes. Under normal operating conditions, the ice maker will cycle at preset temperatures. The ice level sensor located in the ice storage bin will monitor the ice levels.

NOTE: If the water supply to the ice maker is turned off, be sure to set the ice maker control to Off.

Normal Sounds
Your new ice maker may make sounds that are not familiar to you. Because the sounds are new to you, you might be concerned about them. Most of the new sounds are normal. Hard surfaces such as floors, walls, and cabinets can make the sounds seem louder than they are. The following describes the kinds of sounds that might be new to you and what may be making them.

  • You will hear a buzzing sound when the water valve opens to fill the water pan for each cycle.
  • Rattling noises may come from the flow of the refrigerant or the water line. Items stored on top of the ice maker can also make noises.
  • The high-efficiency compressor may make a pulsating or high-pitched sound.
  • Water running over the evaporator plate may make a splashing sound.
  • Water running from the evaporator plate to the water pan may make a splashing sound.
  • As each cycle ends, you may hear a gurgling sound due to the refrigerant flowing in your ice maker.
  • You may hear air being forced over the condenser by the condenser fan.
  • During the harvest cycle, you may hear a “thud” when the ice sheet slides from the evaporator onto the cutter grid.
  • When you first start the ice maker, you may hear water running continuously. The ice maker is programmed to run a rinse cycle before it begins to make ice.
  • If the ice maker is connected to a water supply pressure in excess of 60 psi, you may hear a loud sound during water filling associated with the flow of water through the inlet valve. Call a licensed, qualified plumber to determine the best method to reduce the supply water pressure (50 psi is recommended).

Water Filtration System
Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.

Installing a Water Filter

  1. Purchase an approved water filter.

  2. Take the water filter out of its packaging and remove the cover from the O-rings. Be sure the O-rings are still in place after the cover is removed.Whirlpool-W11686970A-SP-Ice-Maker-FIG-5

  3. A. Cover

  4. B. O-rings

  5. C. Alignment pin

  6. D. Alignment arrow

  7. The water filter compartment is located in the right-hand side of the ice maker controls. If the door is equipped on the 15″ (38.1 cm) models, push in on the door to release the latch, and then lower the door.Whirlpool-W11686970A-SP-Ice-Maker-FIG-6

  8. Using the arrow pointing to the alignment pin on the side of the filter and the arrow inside the control housing, align the alignment pin with the cutout notch and insert the filter into the housing.Whirlpool-W11686970A-SP-Ice-Maker-FIG-7

    • A. Alignment pin
    • B. Unlocked symbol
    • C. Locked symbol
    • D. Cutout notch inside control housing
    • E. Arrow pointing to cutout notch
    • F. Arrow pointing to the alignment pin
  9. Turn the filter clockwise until it locks into the housing. Ensure that the alignment arrow on the filter head aligns with the locked symbol on the control box housing.
    NOTE: If the filter is not correctly locked into the housing, the ice maker will not produce ice.

    • A. Alignment arrow aligned with locked symbol
  10. For 15″ (38.1 cm) models, push the control box door closed until the latch snaps closed.

Interior Cleaning

WARNING
Electrical Shock Hazard Disconnect power before cleaning. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

Interior Components

  1. Unplug ice maker or disconnect power.

  2. Open the storage bin door and remove any ice that is in the bin.

  3. Remove the drain cap from the water pan and drain thoroughly. Replace the drain cap securely on the water pan. If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice.

  4. Pull out on the bottom of the cutter grid cover until the snaps release to remove.
    NOTE: On some models, remove the screw from the cutter grid cover.

    • A. Cutter grid cover
    • B. Screw (on some models)Whirlpool-W11686970A-SP-Ice-Maker-FIG-10
  5. Unplug the wiring harness from the left side of the cutter grid.

    • A. Cutter grid harness
    • B. Screw
    • C. Cutter grid
    • D. Ice level sensor harness
    • E. Plastic spacer
    • F. Screw
  6. Unplug the ice level sensor harness from the right side of the cutter grid. Pull the ice level sensor down and forward away from the cutter grid.

  7. Remove the right-hand and left-hand screws. Lift the cutter grid up and out.
    NOTE: Make sure the plastic spacer from the right-hand side of the cutter grid bracket stays with the cutter grid.

  8. Remove the mounting screw that holds the water pan in place. Pull out on the front of the water pan.

    • A. Water pan
    • B. Water pan screw
    • C. Drain cap
    • D. Drain pump cover
  9. Disconnect the pump bracket from the water pan and unplug the water pan drain pump.

  10. Remove, clean, and replace the ice scoop holder and ice scoop.
    NOTE: On some models, the ice scoop holder is located in the upper left of the unit, and on other models, the ice scoop holder is located in the lower left of the unit.

Lower left

Upper left

On Some Models

  • After removing the ice scoop, remove the holder by removing the two screws.
    NOTE: On some upper left models, remove the holder by lifting up on the ice scoop holder and then out.

  • Wash the ice scoop holder and ice scoop along with the other interior components using the following instructions.

  • Replace the ice scoop holder by replacing the screws or, on some upper left models, pushing in on the holder and then down.

  1. Wash the interior components (cutter grid, exterior of hoses, and water pan) and the storage bin, door gasket, ice scoop, and ice scoop holder with mild soap or detergent and warm water. Rinse in clean water. Then clean the same parts with a solution of 1 tbs (15 mL) of household bleach in 1 gal. (3.8 L) warm water. Rinse again thoroughly in clean water.
    NOTE: Do not remove hoses. Do not wash plastic parts in the dishwasher. They cannot withstand temperatures above 145°F (63°C).

  2. To replace the water pan, set the water pan inside the ice bin. Hook up the water pan pump. Snap the pump bracket back onto the water pan and place back into position. Secure the water pan by replacing the mounting screw.

  3. Check the following:

    • Drain cap from the water pan is securely in place. If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice.
    • The hose from the water pan is inserted into the storage bin drain opening.
  4. Slide the cutter grid back into place and secure it by replacing the right-hand screw and plastic spacer. Then tighten the left-hand screw. Reconnect the cutter grid harness and the ice level sensor harness.

  5. Replace the cutter grid cover.
    NOTE: On some models, replace the cutter grid cover using the screw removed earlier.

  6. Gently wipe the control panel with a soft, clean dishcloth using warm water and a mild liquid dish detergent.

  7. Plug in the ice maker or reconnect the power.

  8. After cleaning, make sure that all controls are set properly and that no control indicators are flashing.

Quick Clean
You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the *affresh® Ice Machine Cleaner.

Exterior Cleaning

The ice-making system and the air-cooled condenser need to be cleaned regularly for the ice maker to operate at peak efficiency and to avoid premature failure of system components. See the
“Ice Maker System” and the “Condenser” sections.

Exterior Surfaces
Wash the exterior surfaces and gaskets with warm water and mild soap or detergent. Wipe and dry. We recommend using a clean microfiber cloth or a soft clean cloth to polish and dry. For ice makers with a painted or coloured exterior, regular use of a good household appliance cleaner and polish will help protect the finish. Using paper towels may scratch and/or dull the clear coat of the painted door. For ice makers with a fingerprint-resistant stainless steel exterior, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel wool pads, gritty washcloths, or paper towels. Using these types of products may scratch and/or dull the clear coat of the fingerprint-resistant stainless steel door.

Ice Maker System
Minerals that are removed from water during the freezing cycle will eventually form a hard scaly deposit in the water system. Cleaning the system regularly helps remove the mineral scale buildup. How often you need to clean the system depends upon how hard your water is. With hard water of 15 to 20 grains/gal. (4 to 5 grains/liter), you may need to clean the system as often as every 9 months.

NOTE: Use one 16oz. (473 mL) bottle of approved ice maker cleaner. We recommend using the *affresh® Ice Machine Cleaner. To order, see “Accessories” on the ice maker Quick Start Guide.

  1. Press the On/Off button.

  2. Wait 5 to 10 minutes for the ice to fall into the storage bin. Remove all ice from the storage bin.

  3. Unscrew the drain cap from the bottom of the water pan located inside the storage bin as shown. Allow the water to drain completely.

  4. Replace the drain cap securely on the water pan. If the drain cap is loose, water will empty from the water pan and you will have either thin ice or no ice.

  5. Read and follow all handling information on the cleaner bottle before completing the steps below. Use one 16oz. (473 mL) bottle of approved ice maker cleaner.

  6. Pour one bottle of solution into the water pan. Fill the bottle twice with tap water and pour it into the water pan.

  7. Press the Clean button. The Clean button will blink, indicating that the cleaning cycle is in process. When the “Cleaning Complete” light is illuminated (approximately 70 minutes), the cleaning cycle is complete. During the cleaning cycle, the system will both clean and rinse itself.

  8. After the cleaning cycle is complete, remove the drain cap from the water pan. Look for any cleaning solution left in the water pan. If cleaning solution drains from the water pan, you should run the clean cycle again. Be sure to refill the water pan with cleaner before starting the clean cycle again. Be sure to replace the drain cap securely on the water pan. If the drain cap is loose, water will empty from the water pan and you will have either thin ice or no ice.
    NOTE: Severe scale buildup may require repeated cleaning with a fresh quantity of cleaning solution.

  9. Press the On/Off button to resume ice production.

Vacation or Extended Time Without Use

  • When you will not be using the ice maker for an extended period, turn off the water and power supply to the ice maker.
  • Check that the water supply lines are insulated against freezing conditions. Ice formations in the supply lines can increase water pressure and cause damage to your ice maker or home. Damage from freezing is not covered by the warranty.

INSTALLATION INSTRUCTIONS Unpack the Ice Maker

WARNING
Excessive Weight Hazard Use two or more people to move and install or uninstall appliance. Failure to do so can result in back or other injury.

Removing Packaging Materials

  • To remove any remaining tape or glue from the exterior of the ice maker, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.
  • Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. Do not use chlorine bleach on the stainless steel surfaces of the ice maker. These products can damage the surface of your ice maker.

Cleaning Before Use
After you remove all of the packaging materials, clean the inside of your ice maker before using it. See the cleaning instructions in the “Ice Maker Maintenance and Care” section.

Location Requirements

  • Installation must comply with all governing codes and ordinances.
  • To ensure proper ventilation for your ice maker, the front side must be completely unobstructed. The ice maker may be closed in on the top and three sides, but the installation should allow the ice maker to be pulled forward for servicing if necessary.
  • The auxiliary grill kit provided (only on custom panel models) can be used to align the toe grill with the rest of the cabinets while not obstructing the ventilation of the ice maker.
  • Installation of the ice maker requires a cold water supply inlet of 1/4″ (6.35 mm) O.D. (outside diameter) soft copper tubing with a shutoff valve, or a supply line and a drain pump, only to carry the water to an existing drain.
  • Choose a well-ventilated area with temperatures above 55°F (13°C) and below 110°F (43°C). Best results are obtained between 70°F and 90°F (21ºC and 32°C).
  • Choose a location where the floor is even. The ice maker needs to be level to work properly. If needed, you can adjust the height of the ice maker by changing the height of the levelling legs. See the “Leveling and Securing” section.
  • The ice maker must be installed in an area sheltered from the elements, such as wind, rain, water spray, or drip.
  • When installing the ice maker under a counter, follow the recommended opening dimensions shown. Place electrical and plumbing fixtures in the recommended location as shown.

NOTES

  • Check that the power supply cord is not damaged or pinched or kinked between the ice maker and the cabinet.
  • Check that the water supply line is not damaged or pinched or kinked between the ice maker and the cabinet.
  • Check that the drain line (on some models) is not damaged or pinched or kinked between the ice maker and the cabinet.
  • Check that the ice maker door is not flush with the standard cabinets to avoid problems with opening the ice maker door.

Model Identification

Whirlpool-W11686970A-SP-Ice-Maker-FIG-16

Standard Model Utilities

Whirlpool-W11686970A-SP-Ice-Maker-FIG-53 Whirlpool-W11686970A-SP-Ice-Maker-FIG-54

Model Utility/Air Flow Slot

Utility/Air Flow Slot/Cutout Location Zone

Dimension| A| 14″ (35.56 cm)
B| 10.5″ (26.67 cm)
C| 7ʺ (17.8 cm)
D| 0.75″ (1.9 cm)
Diameter of the hole| E| 2ʺ (5.1 cm)
Dimension of cutout| F| 2ʺ (5.1 cm)

  • Auxiliary pump ice maker models have been designed for flush installation in instances where the power supply, water supply, and drain are located in adjacent cabinetry.
  • For the installation of products with utilities behind the ice maker, the flush installation may not be achieved.
  • Refer to the “Model Utility/Air Flow Slot” illustration, table for utility/airflow slot cutout location, and paper template for utility/airflow slot cutout location.

Electrical Requirements

WARNING
Electrical Shock Hazard Plug into a grounded 3-prong outlet. Do not remove the ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

Before you move your ice maker into its final location, it is important to make sure you have the proper electrical connection: A 115 V, 60 Hz, AC-only 15 A or 20 A electrical supply, properly grounded by the National Electrical Code and local codes and ordinances, is required. It is recommended that a separate circuit, serving only your ice maker, be provided. Use a receptacle that cannot be turned off by a switch or pull chain.

IMPORTANT: If this product is connected to a GFCI (Ground Fault Circuit Interrupter) equipped outlet, nuisance tripping of the power supply may occur, resulting in loss of cooling. Ice quality may be affected. If nuisance tripping has occurred, and if the condition of the ice appears poor, dispose of it.

Recommended Grounding Method
The ice maker must be grounded. The ice maker is equipped with a power supply cord having a 3-prong grounding plug. The cord must be plugged into a mating, 3-prong, grounding-type wall receptacle, grounded by the National Electrical Code and local codes and ordinances. If a mating wall receptacle is not available, it is the personal responsibility of the customer to have a properly grounded, 3-prong wall receptacle installed by a qualified electrician.

Drain Connection Requirements

Gravity Drain System
Connect the ice maker drain to your drain by all state and local codes and ordinances. If the ice maker is provided with a gravity drain system, follow these guidelines when installing drain lines. This will help keep water from flowing back into the ice maker storage bin and potentially flowing onto the floor, causing water damage.

  • Drain lines must have a minimum of 5/8″ (15.88 mm) I.D. (inside diameter).
  • Drain lines must have a 1″ drop per 48″ (2.54 cm drop per 122 cm) of run or 1/4″ drop per 12″ (6.35 mm per 30.48 cm) of run and must not have low points where water can settle.
  • The floor drains must be large enough to accommodate drainage from all drains.
  • The ideal installation has a standpipe with a 1 1/2″ (3.81 cm) to 2″ (5.08 cm) PVC drain reducer installed directly below the outlet of the drain tube as shown. You must maintain a 1″ (2.54 cm) air gap between the drain hose and the standpipe.
  • Do not connect the outlet end of the drain tube to a closed pipe system to keep drain water from backing up into the ice maker.

IMPORTANT: A drain pump is necessary when a floor drain is not available. A Drain Pump kit is available for purchase. See the Quick Start Guide for ordering information.

Side View

  • A. Drain hose
  • B. 1ʺ (2.54 cm) air gap
  • C. PVC drain reducer 2ʺ–1 1/2ʺ (5 cm–3.8 cm)
  • D. The centre of the drain should be 23ʺ (58.4 cm) from the front of the door, with or without the 3/4ʺ (1.91 cm) panel on the door. The drain should also be centred from left to right (7 5/ 16ʺ [18.56 cm] from either side of the ice maker).

Drain Pump System (on some models)

IMPORTANT:

  • Connect the ice maker drain to your drain per the International Plumbing Code and any local codes and ordinances.
  • The drain pump discharge line must terminate at an open-sited drain.
  • Maximum rise 10 ft. (3.1 m)
  • Maximum run 100 ft. (30.5 m)

NOTES:

  • If the drain hose becomes twisted and water cannot drain, your ice maker will not work.
  • It may be desirable to insulate the drain line thoroughly up to the drain inlet. An Insulation Sleeve Kit is available for purchase. See the Quick Start Guide for ordering information.
  • Do not connect the outlet end of the drain tube to a closed pipe system to keep drain water from backing up into the ice maker.
  • Drain pump maximum capability: For every 1 ft. (0.31 m) of rise, subtract 10 ft. (3.1 m) of maximum allowable run.

Drain Pump Installation (on some models)

NOTES

  • Connect the drain pump to your drain following all state and local codes and ordinances.
  • It may be desirable to insulate the drain tube thoroughly up to the drain inlet to minimize condensation on the drain tube. An insulated tube kit is available for purchase. See the Quick Start Guide for ordering information.
  • The drain pump is designed to pump water to a maximum height of 10 ft. (3 m). Drain Pump Kit is available for purchase. See the Quick Start Guide for ordering information.

NOTE: Do not connect outlet end of drain tube to a closed pipe system to avoid drain water backing up into the ice maker.

Drain Pump Kit Contains

  • Drain Pump.
  • 5/8″ I.D. x 5 1/8″ drain tube (ice maker bin to drain pump reservoir inlet).
  • 1/2″ I.D. x 10 ft. (3 m) drain tube hose (drain pump discharge to household drain).
  • 5/16″ I.D. x 32″ (81 cm) vent tube (drain pump reservoir vent to ice maker cabinet back).
  • Cable ties (secures vent tube to back of ice maker) (3).
  • 8-32 x 3/8″ pump mounting screws (secures drain pump to baseplate and clamps to black suction tube) (5).

  • 5/8″ small adjustable hose clamp (secures vent to drain pump).
  • 7/8″ large adjustable hose clamp, (secures drain tube to ice maker bin and drain pump reservoir inlet) (3).
  • Rear panel (2).
  • Instruction sheet.

If Ice Maker Is Currently Installed

NOTE: If ice maker is not installed, please proceed to the “Drain Pump Installation” section on page 11.

  1. Push the selector switch to the Off position.
    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

  2. Unplug the ice maker or disconnect the power.

  3. Turn off the water supply. Wait 5 to 10 minutes for the ice to fall into the storage bin. Remove all ice from the bin.

  4. Unscrew the drain cap from the bottom of the water pan located inside the storage bin. Allow water to drain completely. Replace the drain cap. See the “Drain Cap” illustration.
    Drain Cap

  5. If ice maker is built into cabinets, pull ice maker out of the opening.

  6. Disconnect the water supply line. See the “Water Supply Line” illustration.

Water Supply Line

  • A. 1/4″ copper tubing
  • B. Cable clamp
  • C. 1/4″ compression nut
  • D. Ferrule (sleeve)
  • E. Ice maker connection

Drain Pump Installation

NOTE: Do not kink, smash, or damage tubes or wires during installation.

WARNING
Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

  1. Unplug the ice maker or disconnect the power.

  2. Remove rear panel. See the “Rear Panel” illustration for screw locations. Pull the rear panel away from the drain tube and discard. For the standard model, discard the rear panel. For the custom panel model, set aside the rear panel (it will be reused in a later step).
    Rear PanelWhirlpool-W11686970A-SP-Ice-Maker-FIG-22

  3. Remove the old drain tube and clamp attached to the ice maker bin.
    NOTE: Discard old drain tube and clamp.

  4. Install new drain tube (5/8″ I.D. x 5 1/8″) from ice maker bin to drain pump reservoir inlet using new adjustable clamps. See “Drain Tube” illustration.
    NOTE:

    • Do not kink.

    • Trim tube length if required.
      Drain Tube

    • A. 7/8″ adjustable hose clamp

    • B. Drain tube (ice bin to drain pump)

    • C. 7/8″ adjustable hose clamp

    • D. Drain pump reservoir inlet

  5. Slide the drain pump into the ice maker base on the right side. The pump mounting tab should slip into the rectangular slot in the ice maker base. It will be necessary to tip the pump slightly to slip into the slot. See “Drain Pump Mounting Tab Slot” illustration.
    Drain Pump Mounting Tab Slot****

Drain Pump Installed

  1. Align the two screw holes at the rear of the pump. Use two #832 x 3/8ʺ screws, supplied. See the “Parts Locations” illustration.

  2. Install vent tube (5/16″ I.D. x 32″ [81 cm]) to drain pump reservoir vent. Use one of the supplied 5/8″ small adjustable clamps. See the “Parts Locations” illustration. Use a plastic retainer to keep the vent hose secure to the top of inner deck.
    NOTE: Do not install household drain tubes at this time.
    Parts Locations

    • A. Vent tube
    • B. 5/8″ hose clamp
    • C. Drain pump discharge tube
    • D. Drain pump
    • E. Ice maker unit power cord
    • F. #8-32 x 3/8″ pump mounting screws
    • G. Drain pump power cord, clamp, and screw
    • H. Plastic retainer
    • I. Wiring cover
  3. Connect drain tube to ice maker bin outlet (5/8ʺ I.D.), using 7/8ʺ adjustable clamp, supplied. See the “Drain Tube” illustration in step 4.

  4. Remove wiring cover. Refer to the following illustration for location of the screws.

  5. Route vent tube through plastic retainer that is located underneath top deck in open pump area as shown in the illustration. Using a cable tie, tie the vent tube to the black suction tube which is located behind the wiring cover. Refer to the “Vent Tube” illustration.
    Vent Tube
    NOTE: Do not pinch, kink, or damage the vent tube. Check that it is not damaged or pinched or kinked between the cabinet and the ice maker.

  6. Secure the wiring cover back in place.

  7. Remove the power cord clamp and ground screw attached to ice maker power cord, which is mounted to the unit base. See “Parts Locations” illustration in step 7.
    NOTE: Clamp and screw will be reused.

  8. Coil ice maker power cord into a 4″ (10.2 cm) diameter coil. Wrap electrical tape around the power cord in several places to keep the cord in a coil. Locate the coiled power cord between the drain pump and the side of the enclosure and plug into the receptacle of the drain pump. See the “Parts Locations” illustration in step 7.

  9. Attach the drain pump power cord to the ice maker unit base with a clamp and screw (removed in step 12) that was used to attach ice maker power cord. See the “Parts Locations” illustration in step 7.

  10. For the standard model, place the new rear panel (small one for 15ʺ ice maker, large one for 18ʺ) against the back of the ice maker. For the custom panel model, reuse the plastic rear panel (removed in step 2). Route the vent tube and drain the pump discharge tube through cutouts in the rear panel.

  11. Secure vent tube to the back of the ice maker using three clamps and three #832 x 3/8ʺ screws, supplied. See the “Vent Tube” illustration in step 10.

  12. Attach 1/2ʺ I.D. x 10 ft. (3 m) drain tube to pump discharge tube. See the “Parts Locations” illustration in step 7.
    NOTE: Do not connect the outlet end of the drain tube to a closed pipe system to keep drain water from backing up into the ice maker. For standard models, skip to step 20.

  13. Install the cable tie on the rear panel using two holes provided on the rear panel. Available on some models.

  14. Using a cable tie, fix the drain tube to the rear panel.

  15. Secure the rear panel with original screws. See the “Rear Panel” illustration in step 2.

  16. Connect the ice maker to the water supply and install the ice maker as specified by the product installation instructions.
    NOTE: After unit is connected to power and in its final location: Pour 1 gallon of water into the ice storage bin; water should drain out. If it does not, there could be a kinked drain tube. Check drain tube routing for restrictions. Check for leaks as well.

  17. Check all connections for leaks.
    WARNING
    Electrical Shock Hazard Plug into a grounded 3-prong outlet. Do not remove the ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

  18. Plug in ice maker or reconnect the power.

  19. Turn on the ice maker.

  20. Wait for the rinsing cycle, approximately 5 minutes, to be sure the ice maker is operating properly.

Water Supply Requirements

Check that the water supply lines are insulated against freezing conditions. Ice formations in the supply lines can increase water pressure and damage your ice maker or home. Damage from frozen supply lines is not covered by the warranty. A cold water supply with water pressure of between 30 and 120 psi (207 and 827 kPa) is required to operate the ice maker. If you have questions about your water pressure, call a licensed, qualified plumber.

Reverse Osmosis Water Supply

IMPORTANT

  • Do not use water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.
  • A reverse osmosis water filtration system is not recommended for ice makers that have a drain pump installed.
  • For gravity drain systems only.
  • Connect to potable water only.
  • The pressure of the water supply coming out of a reverse osmosis system going to the water inlet valve of the ice maker needs to be between 30 and 120 psi (207 and 827 kPa).

If a reverse osmosis water filtration system is connected to your cold water supply, the water pressure to the reverse osmosis system needs to be a minimum of 40 to 60 psi (276 to 414 kPa).

NOTE: The reverse osmosis system must provide 1 gal. (3.8 L) of water per hour to the ice maker for proper ice maker operation. If a reverse osmosis system is desired, only a whole-house-capacity reverse osmosis system, capable of maintaining the steady water supply required by the ice maker, is recommended. Capacity reverse osmosis systems are not able to maintain the steady water supply required by the ice maker. If the water pressure to the reverse osmosis system is less than 40 to 60 psi (276 to 414 kPa):

  • Check to see whether the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
  • Allow the storage tank on the reverse osmosis system to refill after heavy usage. If you have questions about your water pressure, call a licensed,
    qualified plumber.

Connect Water Supply

Read all directions before you begin.

IMPORTANT

  • Connect to potable water only.
  • Do not use water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.
  • Plumbing shall be installed following the International Plumbing Code and any local codes and ordinances.
  • Use copper tubing or supply line, and check for leaks.
  • Install tubing only in areas where temperatures will remain above freezing.

Tools Needed:
Gather the required tools and parts before starting installation.

  • Flat-blade screwdriver
  • 7/16″ and 1/2″ open-end wrenches or two adjustable wrenches
  • 1/4″ nut driver

NOTE: Do not use a piercing-type or 3/16″ (4.76 mm) saddle valve which reduces water flow and clogs more easily.

Connecting the Water Line

  1. Turn off main water supply. Turn on nearest faucet long enough to clear line of water.

  2. Using a 1/2″ copper supply line with a quarter-turn shutoff valve or the equivalent, connect the ice maker as shown. NOTE: To allow sufficient water flow to the ice maker, a minimum 1/2″ diameter home supply line is recommended.

  3. Now you are ready to connect the copper tubing. Use 1/4″ (6.35 mm) O.D. soft copper tubing for the cold water supply.

    • Ensure that you have the proper length needed for the job. Be sure both ends of the copper tubing are cut square.
    • Slip compression sleeve and compression nut on copper tubing as shown. Insert the end of the tubing into the outlet end squarely as far as it will go. Screw compression nut onto outlet end with an adjustable wrench. Do not overtighten.
    • For custom panel installation, be sure the water line extends 30ʺ (762 mm) beyond the cabinet for future servicing purposes.
  4. Place the free end of the tubing into a container or sink, turn on the main water supply, and flush out the tubing until the water is clear. Turn off the shutoff valve on the water pipe.
    IMPORTANT: Always drain the water line before making the final connection to the inlet of the water valve to avoid possible water valve malfunction.

  5. Bend the copper tubing to meet the water line inlet. The water inlet tube is located on the back of the ice maker cabinet as shown in the “Rear View” illustration. Leave a coil of copper tubing to allow the ice maker to be pulled out of the cabinet or away from the wall for service.
    Rear View

    • A. Copper tubing
    • B. Water supply tube clamp
    • C. Inlet water tube clamp and supply line connector for the standard model
    • D. Inlet water tube for custom panel model
  6. Remove and discard the short plastic tube from the end of the water line inlet.

  7. Thread the nut onto the end of the tubing. Tighten the nut by hand. Then tighten it with a wrench two more turns. Do not over tighten.
    NOTE: To avoid rattling, be sure the copper tubing does not touch the cabinet’s side wall or other parts inside the cabinet.

    • A. Line to ice maker
    • B. Compression nut
    • C. Compression sleeve
    • D. Supplied line from maker
  8. Install the water supply tube clamp around the water supply line to reduce strain on the coupling. For custom panel models, skip this step.

  9. Turn the shutoff valve On.

  10. Check for leaks. Tighten any connections (including connections at the valve) or nuts that leak.

Connecting the Drain
After ensuring that the drain system is adequate, follow these steps to properly place the ice maker:

WARNING
Electrical Shock Hazard Plug into a grounded 3-prong outlet. Do not remove the ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

  1. Plug the ice maker into a grounded 3–prong outlet.
    WARNING
    Excessive Weight Hazard Use two or more people to move and install or uninstall an appliance. Failure to do so can result in back or other injury.

  2. Style 1 For the gravity drain system, push the ice maker into position so that the ice maker drain tube is positioned over the PVC drain reducer. See “Gravity Drain System.”
    Style 2 For the drain pump system, connect the drain pump outlet hose to the drain. See “Drain Pump System.”
    NOTE: Do not connect the outlet end of the drain tube to a closed pipe system to avoid drain water backing up into the ice maker.

  3. Recheck the ice maker to be sure that it is level. See “Leveling and Securing.”

  4. Turn on the ice maker. Wait for the rinsing cycle, approximately 5 minutes, to be sure the ice maker is operating properly.

  5. If it is required by your local sanitation code, seal the cabinet to the floor with an approved caulking compound after all water and electrical connections have been made.

Leveling and Securing
The ice maker needs to be level to work properly. Depending upon where you install the ice maker, you may need to make several adjustments to level it. You may also use the leveling legs to lower the height of the ice maker for under-counter installations.

Tools Needed
Gather the required tools and parts before starting installation.

  • Level
  • Adjustable wrench

NOTE: It is easier to adjust the levelling legs if you have another person to assist you.

WARNING
Excessive Weight Hazard Use two or more people to move and install or uninstall an appliance. Failure to do so can result in back or other injury.

  1. Move the ice maker to its final location. Be sure to cover the floor with cardboard or hardboard to avoid damaging it.
    NOTE: If this is a built-in installation, move the ice maker as close as possible to the final location. For standard models:

  2. Place the level on top of the ice maker to see whether the ice maker is level from front to back and side to side.

  3. Push up on the top front of the ice maker, and then locate the leveling screws that are on the bottom front of the ice maker.

  4. Using an adjustable wrench, change the height of the legs as follows:

    • Turn the levelling leg to the right to lower that side of the ice maker.
    • Turn the levelling leg to the left to raise that side of the ice maker.
      NOTE: The ice maker should not wobble. Use shims to add stability when needed.
  5. Push up on the top rear of the ice maker and locate the levelling legs that are on the bottom rear of the ice maker.

  6. Follow the instructions in step 4 to change the height of the legs.

  7. Use the level to recheck the ice maker to see that it is even from front to back and side to side. If the ice maker is not level, repeat steps 2 to 5. If the ice maker is level, go to the “Connect Water Supply” section.
    For cabinet models:
    WARNING
    Crush Hazard Articulated hinges are self-closing and many pinch points exist before cabinet installation. Do not remove the hinge covers until the product is ready to be installed. Failure to follow these instructions can result in crush, cut, or pinch injuries.

  8. Remove the screws attaching the top and bottom hinge covers using a 3/16ʺ hex driver.
    WARNING
    Crush Hazard Articulated hinges are self-closing and many pinch points exist before cabinet installation. Do not operate or close the hinges while they are removed from the ice maker. Failure to follow these instructions can result in crush, cut, or pinch injuries.

  9. Using pliers, remove the hinge covers from the top and bottom hinges.
    NOTE: Save the hinge coves for future use. Reinstall the hinge covers if ice maker is removed from the cabinet installation.

  10. For custom panel installation, install the door panel according to the instructions in the “Custom Wood Panel” section.

  11. Use ice maker leveling legs to align ice maker door to the adjacent cabinet opening.
    WARNING Excessive Weight Hazard Use two or more people to move and install or uninstall appliance. Failure to do so can result in back or other injury.

  12. Slide ice maker into the cabinet while managing the utility connection positions behind the ice maker. Be sure to cover the floor with cardboard or hardboard to avoid damaging it.
    IMPORTANT: For the custom panel model flush installation, the ice maker utility connections must be routed out through the slot in the ice maker rear panel. Anytime ice maker is removed for service, do the same process when placing the unit back in the cabinets.

  13. Be sure that the ice maker is at the desired depth. Secure the top and bottom hinges to the side of the cabinet using wood screws.

  14. Attach the cabinet brackets (provided with the ice maker) to the holes in the front of the ice maker as shown in the illustration. Attach the cabinet brackets to the side of the cabinet with wood screws.
    NOTE: For the custom wood panel installation, continue installation at step 6 of “Custom Panel Installation.”

Custom Wood Panel

Custom Panel Dimensions
If you plan to install a custom overlay panel, you will need to make the panel yourself or consult a qualified cabinetmaker or carpenter.

IMPORTANT

  • The thickness of the overlay panel must be 3/4ʺ (1.91 cm).
  • The overlay panel must not weigh more than 8 lbs. (3.62 kg).
  • Overlay panels weighing more than recommended may cause damage to your ice maker.
  • Match the wood grain direction with that of adjacent cabinets.
  • Sand panel edges to provide a smooth finish.
  • Use moisture sealer on both sides and all edges of the panel to avoid damage from outside.

Option 1 – Without Hinge-Side Spacer
To allow proper clearance for the door, prepare the custom overlay panel using the dimensions shown.Whirlpool-W11686970A-SP-Ice-Maker-
FIG-41

Option 2 – With Hinge-Side Spacer
To achieve a flush installation with adjacent cabinets, prepare the custom overlay panel using the dimensions shown.Whirlpool-W11686970A-SP-Ice-Maker-
FIG-42

Top of Panel

Bottom of Panel

Custom Panel Installation

  1. Remove the screws and the top metal bracket using the Phillips screwdriver and place them aside. Skip this step and go to step 4 if the door reversal has been completed.

  2. Remove the top and bottom end caps using the Phillips screwdriver and place them aside.

  3. Reinstall top metal bracket using the screws removed in Step 1.

  4. Lightly press the custom panel onto the door using double-sided adhesive tape. Adjust the height of the panel to align with the adjacent cabinetry. Press the panel firmly against door.

  5. From inside the door, install the wood screws through the slotted holes in the metal brackets. Continue to step 11 in the “Leveling and Securing” section.

  6. Adjust the panel side to side to achieve the desired gap on both sides. Install the remaining screws through the door bracket into the panel.
    NOTE: Be sure that the panel is aligned with the adjacent cabinet before installing the remaining screws to secure the door panel.

  7. Replace the top and bottom end caps into the door. Fix the bottom end cap using screw through the bottom metal bracket hole.

Auxiliary Grille Installation

The auxiliary grille is an optional part that can be used to align the toe grille with the rest of the cabinets (while not obstructing the ventilation of the ice maker).

Tools required

  • Torx T20 screwdriver
  • 1/8ʺ straight drill bit and power drill
  1. First, complete all installation steps and install a levelled ice maker into the cabinet. Ensure the ice maker is flush with the adjacent cabinets.
  2. Unpack the kit by removing the outer cushion packaging and discarding the packaging material.
  3. Remove screws that are taped onto the inside of the auxiliary grille.
  4. Place the grille onto the cabinetry. Align part so that the grating pattern on the auxiliary grille matches that of the toe grille on the ice maker.
  5. Centre auxiliary grille on cutout for ice maker. Mark hole locations on each side of the auxiliary grille on the cabinet.
  6. Using a power drill and a 1/8ʺ drill bit, drill holes in the cabinet. This is to fit screws of size 818 x 0.750.
  7. Using the Torx T20 screwdriver, screw the auxiliary grille onto the cabinet.
    NOTE: For future service of the ice maker, the auxiliary kit must be removed before the removal of the ice maker from the cabinets.

Ice Maker Installation Checklist

ICE MAKER INSTALLATION CHECKLIST

Important Note: This checklist is meant to verify no part of the installation has been overlooked. To ensure proper installation, the installation instructions within the Use and Care Guide should be followed. Please refer to the assistance and service section of your Use and Care Guide for any questions and problems.

  • Is the machine level?

  • Is the water line connected to a water supply and is the water supply valve on?

  • Is the drain properly connected and is the drain line free of kinks?

  • Note: If a gravity drain is not available, an accessory pump must be used. Call your dealer or the customer service number located inside your Use and Care Guide.

  • Have the water and drain connections been examined for leaks?

  • Has all internal packing material been removed?

  • Is the unit plugged into a working grounded 3-prong outlet?

  • Is there adequate space in front of the kick plate for ventilation?

  • Have you reviewed the importance of regular cleaning?
    Note: Ice maker cleaners can be ordered by calling the number located inside your Use and Care Guide.

  • Has the machine been turned on and verified for proper operation?
    Note: The machine runs in flush mode when first turned on for approximately 5 to 10 minutes. Wait 35 minutes to confirm ice harvest.

    • W11686966A
    • W11686970A-SP
    • 2023 All rights reserved.

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