HOPDAY DC005A Type C Hub and Laptop Stand User Manual

User Manual
Type-C Hub and Laptop Stand
Model: DCOOSA

Thank you!
Thank you for purchasing the Type-C Hub, it also works as a stand for your laptop.Please read the user manual for a quick start with the product and please keep it in a safe place for future reference.
Get support:
  support@facicarn.com

Warranty:
We offer friendly technical support and 12-month warranty.

• If you need more help, please contact us through the email addre: on the product.

Product Overview

Specifications:

1Type-C: connect to the laptop
2HDMI: support up to 3840°2160@30Hz resolution
1VGA: support up to 1920″1080P@60Hz resolution
1#USB  3.0 port: data transfer support 5Gbps
24USB3.0 Type A: data transfer support SGbps
2USB2.0 Type A: ensure for mouse or keyboard
1°SDATF Card Reader: support for Micro SO, SDHC
1°RJ45 LAN: support 10/100/1000M
13 5mm Audio/Micro 2 in
1 port
1+USB CPD

Read before use

1. To confirm compatibilty, please check whether the USB-C port from your laptop plugged into supports DisplayPort Alt Mode (Thunderbolt 3 or Full function Type-C port with Display Function). Otherwise, there is no video signal output from your host port, so
   the monitors couldn’t find the signal input, ll docking stations or USB-C hubs in the market couldrt help.

2. The Type C hub is not compatible with the USB-A to USB-C Adapter

3. Plug and play. The Type C hub doesn’t need to install any driver, it can be used directly by connecting it

4. For MacOS system, supports up to Dual display (laptop + monitors), the external monitors only have the same display. For Windows system, supports up to Triple display (laptop + HDMI 1+ HDMI 28VGA), the HDMI2 and VGA displays are the same.

5.  If you need to charge your laptop through the docking station, please confirm your laptop usb-c port supports Power delivery, otherwise, it will not be able to charge laptop through the Type C hub PD port.

Note: If your laptop usb-c port doesn’t support power delivery to laptop usb-c port support power delivery but your laptop’s power adapter isn’t type-c port. When using the Type C hub, please use the original charging adapter to directly charge the laptop. This will not affect your use of the hub and would be more stabler and faster to charge your laptop.

Confirm compatibility
Due to the similar shape and size, many people confuse the USB C port with the Thunderbolt 3 port.
Please see the laptop’s ports specific description that what functions are supported on laptop manual first or contact your laptop manufacturer’s support tear to confirm, Some port flags are listed below for reference, if you encounter other port flags not included below, please check it by looking up your laptop’s specification online.

| DisplayPort
(HDMI/VGA ports)| Data transfer (USB ports)| USB-C power supply
---|---|---|---
| √| √| ?
| √| √| √
| √| √| X
| √| √| X
| ?| √| X
| X| X| √
| X| √| X
| X| √| x
Remarks:  ” ? ” means it needs to see the computer manual or consult the computer manufacturer’s customer service what functions does the port support.
*Information above is only for reference.

Compatibility List (Not full list):
Apple: MacBook Pro 2016/2017/2018/2019/2020, Macbook Air 2018/2019/2020
Dell: XPS13 9350/9360/9370, XPS 15 9550/9560, Inspiron 5000/7000 series,G3/GS/G7 series
Asus: Delure 3, Deluxe 3RO, Deluxe X Series, U306/U321 Series, U4100R0G, U5100UQ Series
HP: Pavilion x2, EliteBook Folio G1, Spectre13, EliteBook 745 G5
Lenovo: Yogas Pro, Mix 720, Thinkpad-X1, Thinkpad-X390, Yoga720/730, €930
Razer: Blade stealth Spirit Blade, Spirit Blade Sneak Edition
Surface: book2/pro7/go
Incompatibility List (Not full List):
Macbook (pre-2015 mode)
Del Inspiron 17 3000, Inspiron 11 3000 2-in-1, Inspiron 17 3000
ASUS VivoBook §15 5532/5533, Asus Vivobook Pro 1, ZenBook 13
Ultea-Slim Laptop
HP Spectre 11×360, HP Pavilion 15, HP Elitebook 840 G5/G6/G7, st):
HP 470 G7 Notebook PC
Lenovo IdeaPad Flex 5, Lenovo IdeaPad $340/L340, Lenovo 730 15, IdeaPad 1/3
surface pro3/4/5/6, surface book 1
Nintendo Switch
Apple USB SuperDrive
USB-A to USB-C Adapter

Mac OS System Operation
Because of the limitation by Apple system, the screens are the same connected to one host port, so MacOS laptop will only extend one monitor in extended mode, the other connected monitors will be mirrored.

1. Mirror Mode
2. Extend Mode(Dual display)****

Display Settings for Mac

1. Mirror Display
   System Preferences > Displays > Arrangement > Select Mirror Displays
   

2. Extend Disply
   System Preferences > Displays > Arrangement > Cancel Mirror Displays
   

Resolution/Refresh Rate

Mac OS System Mirror/Extend Mode

Output| HDMI 1| HDMI 2| VGA
Single video output| 38402160/30Hz| x| x
x| 38402160/30Hz| x
x| x| 19201080/60Hz
Dual video output| 38402160/30Hz| 38402160/30Hz| x
1920×1080/60Hz| x| 19201080/60Hz
x| 19201080/60Hz| 19201080/60Hz
Triple video output| 1920×1080/60Hz| 19201080/60Hz| 19201080/60Hz

Note: MacOS laptops will only extend one different display in the extended mode, and all external displays will be mirrored as the same.
Resolution Setting For MacOS
Apple logo > System Preferences > Displays.
Press the key “Option” and cick the Scaled” simultaneously to show more resolution choices.

Sound Setting for Mac

Apple logo > System Preferences > Sound

Windows System Operation
Shortcut key to enter the multi-display mode setting:  Windows + P

1. Miror Mode
   Triple Monitors Connected
   

2. Extend Mode
   Dual Monitors Connected

3. Extend Mode(Triple display)
   Triple Monitors Connected
   

“Note: The display screens of HDMI 2 and VGA are always the same.

Please Note:
If only one screen is displayed when connecting two or more monitors, please follow these steps:

1. Checkf the laptop recognizes the external monitor.
2. Check the connection cable, please do ot use the adapter
3. Try to reduce the resolutions of all monitors to 1920×1080/30Hz or even lower.

Display Settings for Win10

1. Duplicate Desktop
   Right click Desktop > Display Setting > Display > Multiple Displays > Duplicate desktop
   

2. Extended Desktop
   Right click Desktop > Display Setting > Display > Multiple Displays > Extended desktop
   

Resolution/Refresh Rate

Windows System Miror/tend Mode

Single video output| HDMI 1| HDMI 2| AIL VGAA

38402160/30Hz| x| x
x| 38402160/30Hz| x
x| x| 19201080/60Hz
Dual video output| 1920×1080/60Hz| 19201080/60Hz| x
1920×1080/60Hz| x| 19201080/60Hz
x| 19201080/60Hz| 19201080/60Hz
Triple video output| 1920×1080/30Hz| 19201080/30Hz| 1920*1080/60Hz

*Note: The display screens of HOMI 2 and VGA are always the same.
Resolution Setting For win10
Right click Desktop > Display Setting > Resolution

Sound Settings for win10

Q & A :

You may encounter the following common problems when using the product, please read the troubleshooting and solutions first

Q: There’s no video output when the product is connected.
A:1 Please check if the connected USB-C port on your laptop. supports DisplayPort Alt Mode or with Thunderbolt 3 capabiites. 2A5 USB-C ports and Thunderbolt 3 looks the same, it can be easily confused. Please check the specifications of your laptop to check the capabiliies of the USB-C ports. The information usually an be found on the manufacturer’s website.
Q: My laptop supports Display Alt Mode/Thunderbolt 3 and there’s no video output.
A: 1.Check if the USB C port on your laptop is working properly. 2Please checkif the connected monitor is powered on, and if the monitor can be recognized after connection 31t’s recommended to use HOMI20 and DisplayPort 1.4. Please troubleshoot the HOMI/VGA cable, try another new cable to see if it works 4Please make sure the signal input source of your monitor has been switched to HDMI/VGA. Some monitors will not automatically select the correct video signal,please set the
selection manually. 5 Please confirm the maximum resolution supported by the mornitor fist. If the external display is recognized, please reduce monitor resolution to solve this issue. Please find the Display setting or Intel Graphics Control Panel, operate resolution and refresh rate as needed. 6.Disconnect all connections, wait 10 seconds, and then reconnect,
Q: The external monitor flashes/flickers.
A:1.Please make sure the power-save mode has been turned off when the signal output from your laptop to the moritors.
2Please make sure to charge the laptop when using the product, 5o that the hub and laptop have enough power. 3When connected to 2 or 3 monitors simultaneously, the screen may flash to indicate the product has reached its max resolution, and cannot support the bandwidth of multiple monitors. Please try to lower down the resolution on the connected monitors. 4.Connect the monitor to another laptop to see i it fickers, if yes, the monitor is probably defective.
Q For Windows system, three external displays cannot reach 1920¢1080@60Hz at the same time or display abnormalities
lease kindly know that this product extends three external displays with the Windows system. Only one external display can reach 1920×1080@60Hz, and the other two can only reach 1920¢1080@30Hz I three displays cannot be displayed at the same time or display abnormalities, please manually o to the display settings to the lower refresh rate of two displays to 30Hz.
Q It couldn’t charge my laptop while using the product,
First confirm whether the USB C port of the laptop supports power delivery. If it does not support, you can’t charge your laptop through the product If USB C port supports power delivery, but the charger that comes with the laptop is not a Type-c por, please use the original charging adapter to directly charge the laptop, it will be more stabler and faster for charging your laptop.
Q: Ethernet connected but no Internet connection.
A:1When your Ethernet cable plug in the laptop directly, check whether it il randomly drop the Ethernet network connection.
2.Checkif a connection s detected by observing the LED indicator light on the Ethernet port on the product and your router. (For the product, the green LED on while the yellow LED fashes indicates it’s connected properly and the internet singal is detected.)
31 there are lights on the ethernet port of the product,but there is N0 internet, there might be more issues with your home network (such as IP conflicts/setting, drivers, or hardware issue). Please make sure have a working interet connection by
attempting to use other devices, such as your cellphone, to connect to the internet. Usually, a quick restart of your modem and router is detecting a connection to the device, but there is no internet access
4 Please make sure whether the network is automatically connected to the wireless network. If so, please tun off the WiFi mode in your laptop. If your laptop runs Mac OS system, wireless network takes priority over wired network. But for Windows. system, its the opposite.
5 Please try restarting the modem and router.
61f your Macbook s the first ime to use the ethenet port, Macbook needs to be set up as follows: Click *System Preferences , click “+ and selecting USB 10/100/1000 LAN to create an application. Finally, the USB 10/100/1000 lan show green and Wi-Fi show off, connected successfully. Macbook accessed through wired internet at time
How to create a new location of IP address
There are 6 steps to create a new location of IP address. Please: see the images below:

Q: The product heats up during use.
A:1.As for the heat, this is a common problem of al the dockings/hubs in the market. The maximum temperature of our product reaches 40 degrees when it works, but all of our products have over-current protection 50 you don’t need to worry the hub would destroy any attached devices.
2. Here are the solutions of the overheat.
Please place the product on a desk, table, or area in a well-ventilated location. Please avoid the situations where your skin i in prolonged contact with a device when it’s operating, For example, don’t operate the product on a pillow, blanket, or other soft material that can block ventilation openings.
Q: My USB devices are detecting, but it’s showing an error on the screen that its not recognized.
A:1.Please check if the USB C port (support video output)is connected correctl.
2. Then connect all other devices.
3 . Reset the SMC (System Management Controller) on your laptop.
4. Please unplug and re-plug again.
Q: The connected mouse and keyboard got stuck.
A: This is a common problem of the USB 3.0 ports of ll the dockings/hubs in the market. According to the Intel White paper, the radio frequency interference to wireless devices are operating inthe 2.4 GHz ISM band s a result of certain USB 3.0* devices and cables. It is recommended that when using a wireless mouse or keyboard, users should try not to use a U disk or mobile hard disk next to the transmitte. Here i the link for reference:
https://wwwintel.com/content/www/us/en/io/universal-serial-bus/usb3 -frequency-interference-paperhtm!
There are four ways to help you reduce the USB 3.0 radio frequency interference to the wireless connection of some laptops: Option 1: Use Bluetooth or wired mouse/keyboard.
Option 2: Connect the laptop to a 5.0 GHz Wi-Fi network
Option 3 Use high-quality shielded USB 3.0 devices/cables/connectors,
Option 4: Connect devices (e gwired mouse and keyboard) to USB.
2.0 ports on the docking. We recommend not to use USB flash drive next to the mouse transmitter
Q: The USB ports not working but the other ports work properly.
A:1.Unplug the USB devices and product.
2Restart your laptop and re-plug the product and USB devices
Q: There’s static sound when using the audio of the product.
A:1.Please double check to see if your audio cable s firmly secured onto the product. Also, try to use different audio cables to ensure your cable is working properly
2. Another possibiliy i that the interface might be inconsistent (the interface used in our product is CTIA). To solve it when not CTIA/Apple, please do not fully plug in.
* Jack standard: CTIA

Q: My laptop audio does not work properly after connecting the product,
A There could be a chance that your laptop has defaulted to the audio jack on your product. Simply switch the default speaker back to your desired speaker outputli. your laptop speakers) to resolve the issue.
Q There is no sound from the audio/microphone jack.
A:1.Please check the audio settings and make sure the desired audio device s set as audio output and input device.
2. Please checkif the cable is plugged in the right jack securely
3.Try another audio cable and see if the same issue.
Q1 lost the included Thunderbolt 3 cable, can | use @ USB-C cable stead?
Acltis strongly recommended to buy a standard Thunderbolt 3 certified cable. The product may not achieve full performance when using a USB-C cable instead. Normal type C cable delivers less power and lower speed. It better to ask the seller of the cable about the signal strength of the cable.

• If the above solutions carit completely solve your problem or you need any further assistance, please feel free to contact us:

support@acicarn.com

Thank you
Company: E-CrossStu GmbH
Address: Mainzer Landstr.69, 60329 Frankfurt am Main
Company:YH Consulting Limited Address: C/O YH Consulting Limited Office 147,Centurion House, London Road , Staines-upon-Thames, Surrey, TW18 4AX

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