HUAWEI Laptop Support

HUAWEI Laptop Support

Start Your Journey with HUAWEI Laptop

Get your new laptop ready

Learn how to activate your new HUAWEI laptop, customize its basic features, query benefits & warranty, and get more useful tips.

HUAWEI Laptop A Guide for New Laptop Users

Thanks for choosing HUAWEI Laptops. Please read this manual before you start your laptop for the first time and then set it up following the instructions below. Let’s enrich your laptop journey with more ease and convenience.

01. Start your laptop

Connect your laptop with the power adapter, and then press the power button to start your laptop.
Please follow the steps below to set up the operating system during the first startup.

01. When you start up the laptop for the first time, please connect it to the power adapter and power supply, wait for the screen to light up and then enter the start-up settings screen.

• On the left, the port marked with a battery icon is the charging port.

02. After booting, the laptop will enter the Welcome screen where Cortana will automatically play a voice introduction. You can wait for the introduction to complete or click the microphone icon at the bottom left corner to mute it.

03. Select the region according to your actual situations. Click the “Yes” button in the lower right corner to go to the next step.

04. Add a layout for your keyboard, or skip this part to go to the next step.

05. Read Windows 10 License Agreement, and click “Accept”.

06. Create your account. Enter your account name and click “Next”.

07. Set your password and confirm it.

08. Choose and create security questions for this account.

• In case you forget your password, please choose 3 security questions and ensure that your answers are memorable.

09. Then, you can set up fingerprint login which enables you to access desktop fast and securely. Please keep your fingers clean when enrolling your fingerprints.

10. Set a PIN and confirm it. When your account cannot be identified by the laptop, try using the PIN to unlock your device. Please keep your PIN safe.

11. Choose privacy settings for your device and then select “Accept” to save them. You can also turn them on or off in the system at any time.

12. Choose whether to send activity history to the system according to your needs. If you select “Yes”, the system can help you do more across devices. You can also click “Learn more” to know more about how your data will be used.

13. Choose whether you need Cortana to help you get things done or not, and wait for a period of time until the system configuration completes.

14. Enable auto-updates if you need. Click “Enable and continue”. You can disable this at any time by going to PC Manager > Settings > Update Management.

• A newly purchased laptop will automatically activate Windows 10 after being connected to the Internet.

2. Do more with your laptop

Set up your laptop

Learn how to customize settings of basic features such as font, brightness etc. to enjoy a wonderful user experience.

Set up Your Laptop

Set up User and Account to Encrypt Your Laptop

Through setting up user and account, you can add an extra layer of defense to safeguard the important data and personal information in your laptop.

How to Set up User and Account?

Method 1:

When you start up your laptop for the first time, you could successively set up username and password, Windows Hello and PIN, etc., following the onscreen instructions.

Method 2:

• 1. On the taskbar, click Windows   >Settings   , select Accounts;

• 2. Click Other users Add someone else to this PC;

• 3. If you want to add a local account, please select I don’t have this person’s sign-in information > Add a user without a Microsoft account;

• 4. If you don’t want to add a local account and your laptop is connected to the Internet, you could directly enter the email address or phone number of the person you want to add, and then follow the onscreen instructions to add a Microsoft account;

Access Desktop via Fingerprint

Press the power button gently to directly access desktop and instantly start working or entertaining. With fingerprint unlock, you can skip the login process with password. Experience the unexpected convenience and efficiency.

How to Enroll Fingerprints?

You could enroll fingerprints following the onscreen instructions at the first time of starting up your laptop. If you skipped those steps, you can also set it up after login as instructed below.

• 1. Click Windows   ＞ Settings   , select Accounts   ;

2. Click Sign-in options   , first set up Password and Windows Hello PIN;

3. Click Settings in pop-up of Windows Hello Fingerprint;

• 1. Click Windows   ＞ Settings   , select Accounts   ;

2. Click Sign-in options   , first set up Password and Windows Hello PIN;

3. Click Settings in pop-up of Windows Hello Fingerprint;

• 1. Click Windows   ＞ Settings   , select Accounts   ;

2. Click Sign-in options   , first set up Password and Windows Hello PIN;

3. Click Settings in pop-up of Windows Hello Fingerprint;

Connect to Wi-Fi to Smoothly Surf the Internet

Whether you want to study, work or relax, you can always turn on your laptop to embark on a wonderful journey. Connect the new device to network and enjoy the smooth and smart working and entertaining experiences.

How to Connect Your Laptop to Network

• 1. At the lower right corner of the desktop, click   (or   ) to open the Wi-Fi connection interface;

2. Select the Wi-Fi name and then follow the instructions to connect the device to the Internet. Some Wi-Fi networks require security key or password to be connected.

How to Adjust the Screen Brightness

When you are using a laptop, proper screen brightness can help reduce eye strain. To operate with different laptop functions, you could adjust screen brightness manually or automatically.

Press Keys to Adjust the Screen Brightness

• If hotkeys are enabled, press F1 to reduce the screen brightness or F2 to increase the brightness;

• If function keys are enabled, press Fn key on the keyboard, the indicator will light up. Then press F1 to reduce the screen brightness or F2 to increase it.

• By default, hotkeys are enabled. You can open PC Manager, click three-bar icon   in the upper right corner, go to Settings>System settings and select Hotkey priority or Function key priority.

Adjust the Screen Brightness Manually

1. Click the Windows icon   on the taskbar and then the Settings icon  ;

2. Please select System;

3. Click Display, and drag the slider to adjust the brightness level.

Adjust the Screen Brightness Manually

1. Click the Windows icon   on the taskbar and then the Settings icon  ;

2. Please select System;

3. Click Display, and drag the slider to adjust the brightness level.

• Adjust the Screen Brightness Manually

1. Click the Windows icon   on the taskbar and then the Settings icon  ;

2. Please select System;

3. Click Display, and drag the slider to adjust the brightness level.

Adjust the Screen Brightness Automatically

If your laptop has an ambient light sensor, check Change brightness automatically when lighting changes to enable auto-adjustment for screen brightness, and uncheck it to disable the automatic mode.

Change System Font Size to Make Text Clearer

Staring at the laptop screen for a long time, you find your sight grow dim and the texts on the screen appear hazy?

You can try adjusting the system text and increasing the font size to see more clearly.

How to Adjust System Font Size?

1. Click Windows icon on the taskbar   ＞Settings   ;

2. Then select System;

3. Click Display, go to Scale and layout > Change the size of text, apps, and other items, and select the appropriate percentage you want.

How to Adjust System Font Size?

1. Click Windows icon on the taskbar   ＞Settings   ;

2. Then select System;

3. Click Display, go to Scale and layout > Change the size of text, apps, and other items, and select the appropriate percentage you want.

How to Adjust System Font Size?

1. Click Windows icon on the taskbar   ＞Settings   ;

2. Then select System;

3. Click Display, go to Scale and layout > Change the size of text, apps, and other items, and select the appropriate percentage you want.

How to Set up Keyboard on Your Laptop

When trying to search some information online, you found there was no commonly used keyboard available. Follow the easy steps below to add a keyboard to your laptop.

How to Add a Keyboard?

1. Press Win+I to enter Windows Settings interface, select Time & Language;

2. Click Language, and select English as Windows display language;

3. Choose Options;

4. Click Add a keyboard, select your desired keyboard.

How to Add a Keyboard?

1. Press Win+I to enter Windows Settings interface, select Time & Language;

2. Click Language, and select English as Windows display language;

3. Choose Options;

4. Click Add a keyboard, select your desired keyboard.

How to Add a Keyboard?

1. Press Win+I to enter Windows Settings interface, select Time & Language;

2. Click Language, and select English as Windows display language;

3. Choose Options;

4. Click Add a keyboard, select your desired keyboard.

How to Add a Keyboard?

1. Press Win+I to enter Windows Settings interface, select Time & Language;

2. Click Language, and select English as Windows display language;

3. Choose Options;

4. Click Add a keyboard, select your desired keyboard.

What to Do if the Input Method Disappears or Can’t Be Switched?

Method 1:

• 1. Press Win+I keys to enter the Windows Settings interface;

2. Select Devices > Typing;

3. Click Advanced keyboard settings, and check the box next to Use the desktop language bar when it’s available. Then click Language bar options, and select Docked in the taskbar to make the input method appear on the taskbar.

• 1. Press Win+I keys to enter the Windows Settings interface;

2. Select Devices > Typing;

3. Click Advanced keyboard settings, and check the box next to Use the desktop language bar when it’s available. Then click Language bar options, and select Docked in the taskbar to make the input method appear on the taskbar.

• 1. Press Win+I keys to enter the Windows Settings interface;

2. Select Devices > Typing;

3. Click Advanced keyboard settings, and check the box next to Use the desktop language bar when it’s available. Then click Language bar options, and select Docked in the taskbar to make the input method appear on the taskbar.

• 1. Press Win+I keys to enter the Windows Settings interface;

2. Select Devices > Typing;

3. Click Advanced keyboard settings, and check the box next to Use the desktop language bar when it’s available. Then click Language bar options, and select Docked in the taskbar to make the input method appear on the taskbar.

• 1. Press Win+I keys to enter the Windows Settings interface;

2. Select Devices > Typing;

3. Click Advanced keyboard settings, and check the box next to Use the desktop language bar when it’s available. Then click Language bar options, and select Docked in the taskbar to make the input method appear on the taskbar.

Method 2:

Press Win + R keys to open the Run window, input “ctfmon.exe”, and click OK to restart the input method.

Method 3:

Click Windows   ＞ Settings   > Devices > Typing > Advanced keyboard settings, select Input language hot keys, click Change Key Sequence, select your desired Switch options and then click OK.

Method 4:

If the methods above do not solve your problems, please click Settings > Time & Language > Language > Preferred languages > English (United States) > Options.

Query new laptop specifications

• Go to product page of HUAWEI Consumer Official Site.

1. Click Laptops, and then select your laptop model to enter the details page.

Query warranty and benefits of your new laptop

1. Open Support App, and bind your laptop by entering its SN number. Learn how to find SN number of your laptop.

2. Go to Services tab > Quick services > Benefits, change Device to your laptop, and then you can view warranty details and relevant benefits.

Locate HUAWEI Customer Service Center

If you need to find HUAWEI Customer Service Center nearby, you can click here to locate it. Whether you have any questions or need to repair your device, you can ask help from professional technicians there to enjoy official services.

How to create disk partitions on Windows 10

After received your new laptop, how to rearrange disk space so as to meet your various demands for study and work? You may need following methods to better make use of your laptop storage.

How to check preset disk and system partition size

How to create a disk partition

How to delete a disk partition

How to extend volume for C drive

Check preset disk and system partition size

To check available space on the disk, click the File Explorer icon in the taskbar and then click This PC. View disk space under Devices and drives.

Create a disk partition

• 1. Right-click the Windows   and click Disk Management.

• 2. You are able to check disk partition. Right-click on the disk you want to partition, select Shrink Volume, and the system will automatically check for available shrink space.

• 3. Enter the amount you need reduced in Enter the amount of space to shrink in MB. For example, if you want to shrink space by 10 GB, enter 10240, and then click Shrink.

• 4. Right-click any blank area on Unallocated, and select New Simple Volume.

• 5. Click Next in the New Simple Volume Wizard dialog box.

• 6. Enter the volume size you want to create in Simple volume size in MB, and click Next.

• 7. Select your desired drive letter from the drop-down box for Assign the following drive letter. Click Next.

• 8. Select a specific file system. NTFS is selected by default. Click Next.

• 9. Click Finish.

Delete a partition on hard drive:

• Once you delete a partition, all data on it will be erased. Back up important data before performing this action.

• Deleting hidden partition will result in losing certain functions in your computer. For example, once you delete recovery partition on your computer, you will be unable to use the F10 system restore function.

  • 1. Right-click the partition you want to delete and click Delete Volume.

  • 2. Click Yes.

  • 3. An unallocated partition will be displayed after you delete a partition. Right-click the partition before Unallocated and click Extend Volume.

  • 4. Click Next in the pop-up Extend Volume Wizard dialog box.

  • 5. Click Next.

  • 6. Click Finish.

Extend volume for C drive

• The following operations apply to computers with SSD only. If your computer has both SSD and HDD, you cannot extend volume in C drive by merging D drive with C drive. To ensure that your C drive has sufficient space, clear data in C drive regularly and install software in other drives.

If you want to extend space in C drive, merge C drive and D drive, and then reallocate disk partition for both drives. To do this, perform the following:

• 1. Back up data in D drive to C drive or an external storage device such as a portable hard drive.

• Back up data before merging both drives to avoid data loss.

  • 2. Right-click the Windows   on the desktop and click Disk Management.

  • 3. Right-click on Data (D:) and select Delete Volume, and click Yes. An unallocated partition will be displayed. Right-click Windows (C:) and select Extend Volume. Extend C drive by following the onscreen instructions. Now, data that originally in D drive has been combined to C drive.

  • 4. Right-click Windows (C:) and select Shrink Volume. Enter desired volume size for the new partition in Enter the amount of space to shrink in MB. Right-click any blank area on Unallocated and select New Simple Volume, and then create a new partition by completing the onscreen instructions. Assign the letter D for the new drive.

Get more support

PC Manager

It helps you to fix common laptop issues, upgrade drivers, manage power, and provide quick access to various services.

HiSuite

An intelligent helper to manager data, applications, and system of your Android smartphones on your laptop.

Multi-screen collaboration

Project your phone screen onto the computer, and support file transfer between devices and audio switching.

How to Maintain Battery Health and Resolve Battery Issues for Your Laptop

Don’t lose sight of the battery while you get high productivity with your laptop. With PC Manager, you can understand and manage your battery’s performance. It helps you maximize the battery’s endurance, and perform maintenance and repairs when you need to. This means you can keep using the battery for longer.

About battery performance

HUAWEI laptops use a rechargeable lithium battery that features both high weight energy density and high volume energy density. This means it is lighter, has a larger capacity, and charges faster than other batteries of the same size.

Battery life and battery endurance are affected by ambient temperature, charging mode, and your laptop settings:

The battery is suggested to be charged in ambient temperatures between 0-50℃ and works best at 16-25℃ ambient temperatures. Try to avoid using the laptop in environments where the temperature exceeds this range, because it can damage the battery. The ambient temperature also affects the battery’s endurance. In low-temperature environments, battery endurance decreases quickly.

We recommend that you use the official charger and charging cable to charge your device. Do not discharge the battery when the battery level is lower than 20%, as this can make it over discharge, and this can cause problems when charging the laptop.

Power consumption may also be affected by the settings and apps running on your laptop. For example, if the screen brightness is very high, or there are a lot of apps running in the background, your laptop will consume more power.

This guidance applies to HUAWEI batteries. If you replace the battery with a non-HUAWEI one, or the battery is repaired in an unauthorized service center, the information above may no longer be relevant. Therefore, you must replace the battery in an authorized HUAWEI Customer Service Center.

View your battery status

After your computer is connected to the power adapter, the power indicator (on the same side of the power socket) lights up, and indicates the approximate battery level:

It blinks white while the charge is not yet completed;

It’s steady white when your computer is fully charged.

You can check how much percentage and how much time are left on your current charge by moving your cursor over the battery icon on the computer screen.

• The remaining battery life displayed is a system estimation. The actual time may vary.

Battery protection in PC Manager

When connected to a charger, the computer can be charged to a maximum battery level that has been set in advance, effectively reducing the number of charging cycles, length of each cycle, and thereby prolonging battery life. PC Manager can adjust battery consumption according to the settings in  Battery protection. There are three modes available in PC Manager:

Family Mode : Suitable for when your computer is being charged continuously. In this mode, charging starts when the battery level drops below 40% and stops when it reaches 70%.

Office Mode : Suitable for when the power adapter could be unplugged at any time. In this mode, charging starts when the battery drops below 70% and will stop when it reaches 90%.

Travel Mode : Suitable for when a power adapter is frequently unavailable for lengthy period of time. In this mode, charging starts when the battery drops below 95% and stops when it is 100% charged.

To enable different modes in PC Manager, perform the following:

1.Open  PC Manager , click the Settings icon   in the top-right corner and then  Settings.

2.Click  Others  and enable  Battery Protection.

3.Then, select your desired battery mode.

My computer won’t charge

Check whether the charging indicator light is on or off. If the charging indicator light is off:

Check whether the charging cable and power socket you are using to charge your computer are connected and working properly.

Ensure the charging cable is connected to the correct port. Not all USB Type-C ports can be used to charge devices. If there is a charging icon next to the port, this indicates that it can be used to charge devices.

If the charging indicator light is on but the battery cannot charge:

Check that you are using the charger that came with your computer and that it is undamaged and working properly. For best results, use the charger that came with the computer and make sure that it is in good condition. Using a third- party or damaged charger may cause your computer to charge slower, or cause damage to the computer itself.

Check whether you are using power-intensive apps while charging. In certain power-intensive scenarios, such as when you are playing games or watching videos, your computer may charge slower than normal, or the battery level may even decrease while your computer is charging. Check whether your computer charges normally after you close power-intensive apps.

The issue may be caused by a random system error. Press the Power button for 10 seconds to force shutdown the computer, then disconnect and reconnect the charger to resolve the issue. Performing a forced shutdown and then disconnecting and reconnecting the charger resets your computer’s charging system.

If the issue persists after the above solutions are performed, back up your data and take your computer and proof of purchase to an authorized HUAWEI Customer Service Center for assistance.

How can I extend the battery life of my computer

You can extend the battery life of your computer by practicing good habits, like the following:

Enable  Battery saver  mode

There are four power modes:  Battery saver ,  Better battery , Better performance , and  Best performance.  Better performance is enabled by default. To save power on your computer, click the battery icon on the taskbar and drag the slider to the leftmost position to enable Battery saver  mode, reference the image below:

Getting to Know Your Operating System

Activate pre-installed Windows 10 system

Learn more >

How do I check the Windows version?

Learn more >

Enable/Disable Windows auto-update

Learn more >

Manage Windows Defender Firewall

Learn more >

What do I do if my laptop freezes when I’m activating or configuring Windows on startup

Learn more >

Transfer your data

It is inevitable that you need to transfer files between the phone and the laptop. To help you with this, HUAWEI has provided you with both wired and wireless method to transfer files efficiently and with high quality.

Tap to transfer files with Huawei Share

Believe it or not, you don’t need to use any cables or third-party apps to transfer files. All you need to do is to tap your phone against the Huawei Share sensor on the laptop to share images, videos, and documents between two devices.

This feature is only available on HUAWEI phones that support NFC and HUAWEI laptops that are equipped with the Huawei Share sensor and run the latest version of PC Manager.

Click to view compatible phone and laptop models for Huawei Share.

• The Huawei Share sensor is normally embedded under the Huawei Share icon   , or under the touchpad. The actual area may vary.

• Open  PC Manager  and go to   >    Check for updates  to update  PC Manager  to the latest version.

Before using Huawei Share, connect your phone to the laptop

1. On your laptop, enable  Wi-Fi  and  Bluetooth , and ensure that PC Manager  is running.

2. On your phone, swipe down to display the notification panel, and enable NFC, Wi-Fi , and  Bluetooth.

3. Tap the NFC area on the phone against the Huawei Share sensor until your phone rings or vibrates.

4. Follow the onscreen instructions on the phone and laptop to connect both devices.

Alternatively, open  PC Manager  and select to connect both devices using other methods. You need to consent to the corresponding agreement in  PC Manager  when connecting both devices for the first time.

Tap to share images, videos, and documents

Transfer files from your phone to the laptop

1. To transfer images and videos from your phone to the laptop, open Gallery  on your phone, then preview and select images or videos. To transfer a document from your phone to the laptop, open the document using Office on your phone.

2. Tap the NFC area of your phone against the Huawei Share sensor on your computer until your phone rings or vibrates to send photos, videos, or documents to your computer.

Transfer files from your laptop to the phone

1. To transfer images or videos from your laptop to the phone, right-click on the image and open it with  HUAWEI Image Viewer. To transfer documents from laptop to phone, open it using Office.

2. Go to your phone’s home screen. Tap the NFC detection area against the Huawei Share sensor until the phone rings or vibrates to quickly transfer images, videos, or documents to the phone.

Connect the phone and the laptop with the USB cable for fast charging and

file transfer

Use the standard cable to connect the laptop and the phone and transfer images, videos, and documents between devices. You can also select just to charge the phone.

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