Urbetter M8 E Electric Scooter User Manual

Urbetter M8 E Electric Scooter

Product Information

The Urbetter M8 electric scooter offers powerful functions, excellent performance, and exceptional quality. It is designed to provide you with a better riding experience and enhance your overall life. The scooter comes with various features such as a brake handle, vertical folding clasp, LED front light, 10-inch wheels, folding safety buckle, storage box (additional purchase required), side bag, parking kickstand, battery, foldable pedal, detachable hydraulic shock absorber seat, LED taillight, and a rear-wheel drive motor.

Product Usage Instructions

• Before operating the M8 electric scooter, please read the user manual carefully and follow the instructions provided.
• If you find any action too complicated, it is recommended to contact our customer service, a professional repairer, or the dealer from whom you purchased the product.

Riding Safety

• Practice using the electric scooter in an unmanned and suitable riding site before riding on the road.
• Master the riding skills to avoid collisions, falls, loss of control, and other dangers.
• Always wear protective gear such as helmets, arm guards, knee pads, etc. before each ride.
• Avoid riding in areas with children, pedestrians, pets, vehicles, bicycles, or other obstacles and hazards.
• Note: Although this manual provides instructions and warnings to reduce risks, it is not possible to eliminate all risks.
• Improper assembly, maintenance, or use of the electric scooter may result in component or performance failure, loss of control, serious injury, or damage.
• Please operate the product according to the instructions and warnings provided to ensure your safety.

If you have any questions or need assistance, you can contact us through the following channels:

• Official Website: www.urbetterride.com
• Support Email: urbetter.shop@gmail.com
• Important: Please retain the original packaging in case it is needed in the future.

Preface Dear customers:

• Thank you for choosing Urbetter M8 electric scooter! We hope you enjoy it as much as we do.
• In the life of owning an electric scooter, you will experience the powerful functions, excellent performance, and excellent quality of our electric scooters, and let Urbetter bring you a better riding experience and a better life.
• To make sure you enjoy your ride as much as possible, please read this user manual carefully and always follow the instructions when operating. the wording in this manual has been simplified.
• When an action is too complicated for you, it is recommended that you contact our customer service or a professional repairer or dealer at the time of purchase.
• We are here to help you when you need us. You can contact us in the following ways:
• Official website: www.urbetterride.com Support Email: urbetter.shop@gmail.com
• Note: Please keep the original packaging as much as possible in case you need to use it.

Product Diagram

1. Brake handle
2. Vertical folding clasp
3. LED Front light
4. 10″ Wheels
5. Folding safety buckle
6. Storage box (Additional purchase required)
7. Side bag
8. Parking Kickstand
9. Battery
10. Foldable pedal
11. Detachable hydraulic shock absorber seat
12. LED Taillight
13. Motor, Rear-wheel drive
14. +” Gear acceleration
15. Power switch
16. Drum brake
17. “-” Gear deceleration
18. Boost button
19. LED display
20. Throttle controller

Specifications

Riding Safety

• Before you ride on the road, please practice using the M8 electric scooter in an unmanned and suitable riding site, and make sure to master the riding skills so as to avoid the danger of collision, fall, loss of control, etc.
• Note: Please be sure to wear protective gear such as helmets, arm guards, knee pads, etc. before each ride.
• Do not attempt your first ride anywhere you might encounter children, pedestrians, pets, vehicles, bicycles other obstacles, and hazards.
• The Users’ Manual informs customers of all operating instructions and matters needing attention. Even if you’re an experienced user of electric scooters, you must read the entire manual and other documents provided carefully and operate according to the requirements of the manual.
• Please understand that you can reduce the risk by following all instructions and warnings in this manual, but you cannot eliminate all the risks.
• Improper assembly, maintenance, or use of electric scooters can cause component or performance failure, loss of control, serious injury, or even damage. Please understand that you can reduce the risk by following all the instructions and warnings in this manual.
• If the user does not operate the product according to instructions or the use of the product violates warnings, the company will not undertake any responsibility for all consequences generated.
• If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual, or if you encounter any malfunction during assembly or ride, please discontinue and consult our support team or a local electric scooter shop.

Riding Safety

• Please read the following precautions carefully, which will help you ride safely and enjoy the best convenience of your M8 electric scooter.
• The M8 electric scooter can be used like a kick scooter. When you need to get out of the car and push, using the boost button allows you to easily push it forward.

1. Always wear a suitable helmet when riding a scooter. If needed, wear arm guards, wrist guards, knee guards, etc. to protect you.
2. Please try not to ride on rough, wet ground, such as unpaved stone roads, or icy and water-filled roads.
3. Please drive the scooter carefully, and please do not take dangerous actions on the scooter, such as riding on one foot, jumping, etc.
4. Before riding on the scooter, please check for loose fasteners and damaged components. If the scooter makes abnormal sounds or signals an alarm, immediately stop riding. Diagnose your scooter via our service center and/or call your dealer/distributor for services.
5. The M8 electric scooter is a single-use item, please do not carry others while riding. At most, keep your cute pets in the storage box.
6. When entering into public spaces always comply with the local laws and regulations.No speeding.
7. It’s forbidden to ride on the road whose slopes are larger than 15°.
8. Please slow down when going downhill.
9. As with other vehicles, faster speeds require longer braking distances. Sudden braking on a low traction surface could lead to wheel slip or falls. Please be cautious and always keep a safe distance away from other people or vehicles.
10. To ride safely, you must be able to clearly see what is in front of you and you must be clearly visible to others.
11. The following groups of people are not suitable for riding:
12. Anyone under the influence of alcohol or drugs.
13. Anyone with a medical condition is at risk if they engage in physical activity.
14. Anyone who has problems with balance or motor skills interferes with their ability to maintain balance.
15. Anyone whose weight exceeds the prescribed limit (see Specifications).
16. Pregnant women
17. Children or the elderly, under the age of 16 or over 65 years old.
18. Young children and the elderly should not operate the scooter without
19. Do not use any accessories or additional items not approved by the manufacturer with the scooter. Do not try to open or modify your scooter, as doing so will void your manufacturer warranty, and may cause failure to your device leading to serious bodily injury or death.
20. As with other vehicles, faster speeds require longer braking distances. Sudden braking on a low traction surface could lead to wheel slip or falls. Please be cautious and always keep a safe distance away from other people or vehicles.
21. Do not drive into or near puddles, mud, sand, stones, gravel, debris, or rough terrain.
22. Do not ride in bad weather: snow, rain, hail, slippery, icy roads, or extreme heat.
23. Don’t ride in deep water or in other large bodies of water.
24. Traffic in the city has many obstacles to cross such as curbs or steps. It is recommended to avoid obstacle rides.Before crossing these obstacles, it is important to predict and adjust your trajectory and speed to avoid pedestrians. When these obstacles are dangerous due to their shape, height, or sliding, please get out of the vehicle and push.
25. Be prepared to stabilize your center of gravity and bend your knees when traversing bumps or objects larger than 1.5 cm.
26. ATTENTION – Please be alert/attention to road conditions, people, obstacles, traffic lights, etc. while riding.
27. Do not operate the scooter in crowded areas.
28. Operate your scooter with extreme caution when indoors, especially around people, property, and narrow spaces like doorways and other narrow spaces.
29. Avoid driving the scooter in unsafe places, including nearby flammable gases, vapors, liquids, dust, fibers, etc., which may cause fire and explosion accidents.
30. Note that the brakes may become hot during use. Do not touch after use.
31. Warning aiming to draw the user’s attention to any damages related to intensive use and to recommend periodic inspections of the frame, fork, and suspension attachments (if any).
32. For pneumatic tires, the recommended maximum tire pressure is 45-50 psi.
33. Do not modify or modify the vehicle without permission, including the steering tube and frame, handlebars, folding system, and brakes.
34. WARNING! As with any mechanical component, a vehicle is subject to high stresses and wear. The various materials and components may react differently to wear or fatigue. If the expected service life for a component has been exceeded, it may break suddenly, therefore risking causing injuries to the user. Cracks, scratches, and discoloration in the areas subject to high stresses indicate that the component has exceeded its service life and should be replaced.
35. Do not place the scooter in a high temperature higher than 50 °C or a low temperature lower than -20 °C (for example, do not put the scooter in a car exposed to sunlight in summer), otherwise, it may cause battery failure, overheating, and even There is a fire hazard.
36. Please pay attention to the environmental conditions when charging, keep away from children, fire, water, etc. Please turn off the vehicle during charging.
37. When the electric scooter is not in use, please place it in a cool and dry place and fully charge it every 30 days.
38. Children should not play with the scooter or parts of it nor should cleaning or maintenance be done children use of the machine results in the transmission of vibrations throughout the driver’s body.

Attention: Do not use alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to clean, otherwise it will seriously damage the appearance and internal structure of the car body. It is forbidden to use a pressure water gun to spray and wash. Ensure that the scooter is off and the charging port rubber cover is tightly fastened during cleaning, otherwise, electric shock or serious failure may occur due to internal water inflow. When not in use, store in a dry and cool place indoors. Avoid outdoor storage for a long time. Long-term sun exposure, overheating, and cold outdoor environments will accelerate the appearance and tire aging of the scooter, and reduce the service life of the scooter and battery pack.

Packing List

1. Remove your scooter from the box and place it on a bench or stool where the scooter’s wheel can spin freely. Carefully remove the protection material from the scooter and set it aside.
2. Please check if all the items below are included. If there are any components missing, please contact your dealer or Urbetter support center. After verifying that all components are present and in good condition, you can then assemble your scooter.

• The full M8 unboxing video is available on our YouTube
• Please retain the box and packaging material in good condition in case you need to ship your scooter in the future.

In The Box

• 1 x M8 Electric Scooter
• 2 x Side Organizer Pockets 1 x Seat
• 1 x Tool Kit
• 1 x User Manual
• 1 x Charger

Folding Scooter

Step 1: Expand

• Link and secure the handlebar to the stem, and unfold the bracket to support the scooter. Find the vertical folding clasp and push it up to lock the stem, adding some force if necessary. Make sure the Vertical folding clasp is clipped and locked properly.

Step 2: Connect the data cable

• Make sure each cable port is aligned and check the screws on the scooter to make sure they are tight.

Step 3: Test

• Place the scooter on the bench, making sure the rear wheel is not touching any surface and can rotate freely.
• Verify Power Bottom: Make sure your scooter can be turned on and off by pressing the power bottom.
• Verify the motor: The scooter defaults to non-zero start (you need to push it like a kick scooter first, then press the accelerator, the M8 will start). After pressing the accelerator, the wheels should start spinning up.
• Verify the brakes: Press the brakes and the wheels should stop immediately.

Folding

• Depress the safety buckle and fold the stem down onto the pedals, locking the Folding safety buckle to the pedal end

Charging and Battery

Charge Your Scooter

1. The indicator light of the charger turns green when the charger to the power supply.
2. Inserting the charging plug, and the indicator light will turn from green to red.
3. After charging, the indicator light turns from red to green.
4. Please close the charging port when not charging to prevent the risk of water ingress, corrosion, etc.

Attention:

1. The best charging ambient temperature is 0-45 °C.
2. Use only the original power adapter when charging.
3. Keep away from children and animals while charging, and keep away from flammable objects.
4. Do not charge or use the battery if it smells, overheats or leaks.
5. There are dangerous substances in the battery. Do not open the battery pack or insert anything into the charging port.
6. When not in use for more than 30 days, please fully charge, store in a cool, dry place, and fully charge every 30 days.

battery Maintenance

Charging Precautions

1. Charge the scooter fully after every ride. This will prolong the battery life.
2. If not used, charge the scooter fully once a month. Do not drain the battery completely.
3. Do not leave your scooter undercharged for over 48 hours. This may damage the and is not covered by warranty.
4. Do not use chargers that are not sold and approved by Urbetter.
5. Do not charge or use battery if it is damaged or see a trace of water.

Attention: Do not expose the scooter to sunlight and extreme temperatures (both hot and cold) for extended periods of time. It may damage the battery life and accelerate the aging of plastic and silicon components.

Battery Maintenance

1. The ideal battery level is 70% for long-term storage.
2. Do not charge or store the battery outside the temperature limits.
3. Refer to your local laws and regulations to recycle or dispose of the battery.
4. When used at a temperature of 22°C/70°F, the battery performance is at its best; whereas using it at temperatures below0°C/32°F can decrease the range and performance.
5. TypicaIIy at -4°F(-20℃) range can be half that of the same battery at 70°F (22℃). Battery range will recover when the temperature rises.
6. Completely draining the battery may cause permanent damage to the battery. Damage caused by over-charging or under-charging will not be covered by the Limited Warranty.
7. Do not use battery packs of other models or brands, or else there may be safety risks. Only use the original power adapter when charging, or else there is a danger of damage or fire.
   • Scooter Maintenance
8. Water entering the battery may cause damage to the internal circuit, and there is a risk of fire or even explosion; if the battery is suspected of water entering, please stop using it immediately and contact the after-sales service.
   • Attention: Do not attempt to disassemble the battery. Do not touch battery contacts. Do not dismantle or puncture the casing. Keep the battery contacts away from metal objects to prevent short circuits) risk of free and electric shock.

Scooter Maintenance

1. Check the screws before the first ride, and check them every few months to make sure they remain tight. The screws might be loosened by vibration caused by shipping, motor, and riding on uneven roads.

2. If there are stains on the surface of the scooter, use a soft cloth to dip in a small amount of water to wipe; If there are stains that
   are difficult to clean, smear them with toothpaste and brush them repeatedly, then clean them with a damp cloth.
   Attention: Do not use alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to clean, otherwise it will seriously damage the appearance and internal structure of the car body.

3. Do not leave your scooter undercharged for over 48 hours. This may damage the and is not covered by warranty.

4. It is forbidden to use a pressure water gun to spray and wash. Ensure that the scooter is off and the charging port rubber cover is tightly fastened during cleaning, otherwise, electric shock or serious failure may occur due to internal water inflow.

   • Attention: Do not expose the scooter to sunlight and extreme temperatures (both hot and cold) for extended periods of time. It may damage the battery life and accelerate the aging of plastic and silicon components. Before cleaning, make sure the scooter is
   • POWERED OFF, the charging cable is unplugged and the cap on the charge port is tightly sealed.

Tire Maintenance

1. The product uses pneumatic tires, please check the tires carefully before riding to ensure that the tire pressure is normal and the tires are not damaged.
2. Inflate both tires equal to 45~5o psi.
3. Tires supplied with the scooter are to be mounted on the wheels by professional repairers. Removing the wheel’s complicated and incorrect assembly can lead to instability and malfunctions
4. If not used for longer than 15 days, you are advised to inflate both tires to 45~5o psi for best performance.
5. When psi is lower than 3o psi, the tires will affect the range performance.

Attention:
If you find damage to any part during maintenance, please stop using the scooter immediately to prevent a safety accident. When you need any questions about electric scooter maintenance, please contact Urbetter, we will reply to you within 24 hours. E-mail: urbetter.shop@gmail.com

Button Description

Error Code

If there are any fault codes or other faults, please contact our customer service team and we will reply to you within 24 hours. If you purchased the M8 E-scooter at a reseller or Amazon, please contact the corresponding customer service.
Our customer service team only provides after-sales service for products sold on the official website. Official E-mail: urbetter.shop@gmail.com

Warranty Policy

• Urbetter only provides a warranty on scooters purchased from this site. If you bought your scooter from a dealer or Amazon, please contact them. All URbetter electric scooters come with a 12-month limited warranty against manufacturing defects from the moment the customer receives their order. The Urbetter customer service team is here to answer any questions you may have.
• a. Only the original purchaser is entitled to the limited warranty coverage which commences on the day the scooter is received by the customer.
• b. The warranty is by no means transferrable, under any circumstances.

Warranty Claim Process

• a. To claim the warranty, you must provide visual evidence (photo and video) of the electric scooter malfunctioning.
• These proofs must be sent to our email address ( urbetter.shop@gmail.com ) along with the corresponding text message.
• b. After our customer support team has determined the cause of the failure and discussed it with you for your consent, we will send you new replacement parts or help you return to the factory for repairs, etc.

Parts Name/Warranty Period

• Controller
  • Charger
• Wheel hub
  • Front shock absorber & Rear shock absorber
• Battery
  • Motor (wire issues are not included)
• Frame
  • Free replacement within 6 months
• Free maintenance within 12 months
• Other vulnerable accessories, such as tire kits, and brake kits. If the M8 is not damaged when it is received but is damaged during use, the customer needs to buy it by himself.
• Components on the body such as seats, lights, pedals, etc. Urbetter offers a 3-month free warranty.
• Urbetter promises that whatever accessories you buy, we’ll get them to you at cost.
• After the normal warranty period ends, the provision of free after-sales service also ends. If you have any questions, please contact us at urbetter.shop@gmail.com.
• In the following cases, we are only responsible for after-sales, not for warranty.

1. Normal wear and tear of any covered component.
2. The cost or shipping of another scooter box. (It is the owner’s responsibility to keep the original box or purchase a new box if needed due to replacement or repair).
3. Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, acts of God, failure to follow user manual, water damage, improper cleaning solutions, improper maintenance (storage during winter for example), extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by Urbetter.
4. Screws, loss of screws, stripped screws due to over-forcing.
5. Battery failures due to water damage, improper charging, power surges, after-market chargers, or lack of proper winter storage (75% battery capacity at room temperature).
6. Unauthorized service center repairs or parts will not be covered if damage, failure, or loss occurs.
7. Any product rusting, blemishes, or loss of color due to sun exposure over time of usage.
8. Any orders that have received a chargeback and that are currently under investigation (until the resolution is solved, the warranty will be voided).

Return Policy

Return & Refund Policy

• Products purchased from Urbetter can be returned by the original purchaser within 14 days from the date the product was ordered. Any request after 14 days will not be honored.
• Please make sure to first contact us by email at urbetter.shop@gmail.com
• Urbetter only accepts products that you purchase directly from their official website www.urbetterride.com .
• If you purchased the product through other channels such as offline, Amazon, etc., please contact the supplier who ultimately sold the product to you.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Any returns that do not use the return label provided by us will not be accepted.
• Items must be returned within 14 days after you receive them.
• All items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging.
• When returning or exchanging items, customers must use a shipping method providing tracking information.
• We accept a change of mind return. Returns are eligible within 14 days upon receipt of the scooter, the scooter cannot have any physical damage that is not a quality problem.
• For any other return requests, you will have to cover the shipping cost yourself.

General Return Process

• Initiate a return: Please email us at www.urbetterride.com with the order number and your return reason. Our customer service staff will determine the eligibility for your return request within 24 business hours.
• Ship the item back: If your return is accepted, we will send you a return label and you will need to send the return to the nearest post office as required by the corresponding carrier or wait for the carrier to pick it up.
• (Note: Unauthorized returned items will not be accepted, and we will not be responsible for the loss of the goods)
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

• When you obtain a return authorization, we will prepay the shipping fee from the carrier and give you a return shipping label.
• If the return is requested because of a mistake on our part (like shipping the incorrect product, quality problems, etc) we will provide a full refund.
• We accept change-of-mind returns within 14 days. The scooter can be returned within 14 days of receipt, the scooter cannot have any physical damage that is not a quality problem.
• For any returns not caused by our error, you must bear the shipping cost yourself.
• For any product returned for non-quality reasons, no replenishment fee will be charged to consumers.

Refunds(if applicable)

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at urbetter.shop@gmail.com.

Cancellation

• Orders can be canceled before the item is shipped. For shipped orders, if you do not need it anymore, please contact us to arrange a return.

Out of Policy Cases

• If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, the Urbetter service team is still available to you, please contact urbetter.shop@gmail.com for a better solution. If anything is unclear, or you have more questions, feel free to contact our customer support team.
• Email: urbetter.shop@gmail.com.

Affiliate Program

• At the bottom of our website, find “Affiliate Program” and join it.
• REFER YOUR FRIENDS AND EARN 5% COMMISSION
• If you’ve ever ridden our scooters, you know how much fun it is. Sign up for our referral program and earn a commission on each scooter/bike sold via your link. Earn up to 5% commission, paid out in cash or store credit.
• Access professional photos and videos to make promoting Urbetter a brief. If you ever have any questions, we’re always just an email away.
• If you have any questions about the “AFFILIATE PROGRAM”, please contact us: at urbetter.shop@gmail.com
• E-mail:urbetter.shop@gmail.com
• www.urbetterride.com

Documents / Resources

| Urbetter M8 E Electric Scooter [pdf] User Manual
M8 E Electric Scooter, M8 E, Electric Scooter, Scooter
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References

• The Multi-purpose E-scooter for You & Your Pet: Urbetter M8

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