DELL P8624QT Monitor User Guide

Dell P8624QT
User’s Guide
Model: P8624QT
Regulatory model: P8624QTt

P8624QT Monitor

NOTE: A NOTE indicates important information that helps you make better use of your display.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2023 – 08
Rev. A00

About Your Display

Package Contents
Your display ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your display. Some features may not be available in certain countries.

| Display
---|---
| Optiplex holder
| Remote Control & Batteries (AAA x 2)
| Stylus x 2
| Remote control holder
| Wire Saddle x 3
| Stylus nib x 2
| Power cable (varies by country)
| Power cable for connecting
Optiplex system to display (see Optiplex (Optional)
| USB 3.1 upstream cable (enables the USB ports on the display)
| DP cable (DP to DP)
| USB Type-C cable
| HDMI cable
| • Flatfrog Board Software download instruction
• Safety, Environmental and Regulatory Information
• Quick Setup Guide

Product Features
The Dell P8624QT display has an active matrix, thin film transistor (TFT), liquid crystal display (LCD), and LED backlight. The display features include:

• 217.427 cm (85.60 in.) active area display (Measured diagonally) 3840 x 2160 (16:9 aspect ratio) resolution, plus full-screen support for lower resolutions.
• Video Electronics Standards Association (VESA™) 600 x 400 mm mounting holes.
• Build-in speakers (2 x 20 W) by New Sunlink.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
• Security lock slot.
• Supports Asset Management Capability.
• Arsenic-Free glass and Mercury-Free for Panel only.
• ≤ 0.3 W in Standby Mode.
• Easily setup with Dell Optiplex Mirco PC (Mirco Form Factor).
• Up to 20 points and 4 pens InGlass™ Touch technology.
• Optimize eye comfort with a flicker-free screen.
• The possible long-term effects of blue light emission from the display may cause damage to the eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light emitted from the display to optimize eye comfort.

Identifying Parts and Controls

Front view

Solid white light indicates the monitor is turned on and functioning normally. Blinking white light indicates the monitor is in Standby Mode.
5| OSD Launcher touch key (For more information, see Operating the Display)

Back View

separately).
5| Optiplex holder| Use to hold a Micro Form Factor Optiplex PC.
6| Serial number, Service Tag label, and Website| Refer to this label if you need to contact Dell for technical support.
7| Barcode, serial number, and Service Tag label
8| Regulatory label| List of approved regulatory labels.
9| AC to optiplex| AC power to optiplex power adapter (optional).
10| AC power connector| To connect the display power cable.

Side View

cable.
The USB 3.1 Type-C port offer the fastest transfer rate and the alternate mode with DP 1.2 support the maximum resolution of 3840 x 2160 at 60 Hz, PD 20 V/4.5 A, 15 V/3 A, 9 V/3 A, 5 V/3 A.
NOTE: USB Type-C is not supported on Windows versions that are prior to Windows 10.
4| Audio line-out port| Connect to external audio peripherals.
Only supports 2-channel audio.
NOTE: The audio line-out port does not support headphones.
5| USB 3.1 upstream ports (3)| Connect the USB cable that comes with your display to the computer. Once this cable is connected, you can use the USB downstream connectors on the display and the touch screen function on the display.
NOTE: Refer to section on “Input sources and USB pairing”.
6| USB 3.1 downstream ports (3)| Connect your USB device.
You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the display.
7| USB charging port| USB 3.1 with 10 W with BC 1.2 charging capability at 2 A (max).
8| RS232 connector| Remote management and control of display via RS232.
9| RJ-45 connector| Remote Network Management and control of display via RJ-45.

Input sources and USB pairing

NOTE: Make sure to connect both input source cable and USB upstream cable follow below pairing to enable touch function. EX: If you connect HDMI 1 + USB 2, then touch no function.

HDMI 4
DP

Bottom View

Display Specifications

Viewable image dimensions
Diagonal| 217.427 cm (85.60 in.)
Active Area
Horizontal| 1895.04 mm (74.60 in.)
Vertical| 1065.96 mm (41.97 in.)
Area| 2020036.84 mm2 (3130.96 in.2)
Pixel pitch| 0.4935 mm x 0.4935 mm
Pixel per inch (PPI)| 25
Viewing angle
Horizontal| 178° (typical)
Vertical| 178° (typical)
Panel brightness| 350 cd/m² (typical)
Contrast ratio| 1200 to 1 (typical)
Display screen coating| 9H, Anti-Smudge, Anti-Glare
Response Time| 8 ms typical (G to G), 12 ms max. (G to G )
Color depth| 1.07 Billon colors
Color gamut| NTSC ( 72%)
Connectivity| • 1 x DP 1.2
• 1 x USB Type-C (Alternate mode with DisplayPort 1.2, Power Delivery PD up to 90 W)
• 4 x HDMI 2.0
• 4 x USB 3.1 downstream port (1 x USB BC1.2 charging capability at 2 A (max))
• 3 x USB 3.1 upstream port
• 1 x Analog 2.0 audio line out (3.5 mm jack)
• 1 x RJ-45
• 1 x RS232
Border width (edge of display to active area)| 43.72 mm (1.72 in.) (Top)
43.80 mm (1.72 in.) (Left/Right)
46.96 mm (1.85 in.) (Bottom)

Touch

NOTE: Touch Pen and Eraser differentiation ready (functionality subject to application).
Support OS

(0)
Other Linux based OS| Linux kernel 3.15 or later| 20| 4| 1
macOS| 10.10, 10.11| 1 (mouse2)| No

1. Functionality of Linux kernel has been verified on Ubuntu 14.04 and Debian 8. Functionality of Chrome OS and Android with Linux kernel 3.15 needs comfirmation.
2. Mouse emulation in landscape mode. Full multi-touch requires additional drivers on the host system.

Touch sensor input accuracy

| Typ1| Max2| Unit
---|---|---|---
Touch sensor input accuracy| Center area3| 1.0| 1.5| mm
Edge area4| 1.2| 2.0| mm

1. Average accuracy at the specified input area.
2. 95-percentile accuracy of specified input area.

3. 20 mm from active touch area edge

4. 20 mm from active touch area edge

Note that touch sensor input accuracy is defined relative to the active touch area as defined in the reference drawing. The overall system accuracy, of touch co-ordinates relative to display coordinates, is directly affected by integration assembly tolerances.

Speaker Specifications

Resolution Specifications

1080p, 2160p

Preset Display Modes

Display Mode| Horizontal Frequency (kHz)| Vertical Frequency (Hz)| Pixel Clock (MHz)| Sync Polarity
(Horizontal/ Vertical)
---|---|---|---|---
720 x 400| 31.5| 70.0| 28.3| -/+
640 x 480| 31.5| 60.0| 25.2| -/-
640 x 480| 37.5| 75.0| 31.5| -/-
800 x 600| 37.9| 60.0| 40.0| +/+
800 x 600| 46.9| 75.0| 49.5| +/+
1024 x 768| 48.4| 60.0| 65.0| -/-
1024 x 768| 60.0| 75.0| 78.8| +/+
1152 x 864| 67.5| 75.0| 108.0| +/+
1280 x 800| 49.3| 60.0| 71.0| +/+
1280 x 1024| 64.0| 60.0| 108.0| +/+
1280 x 1024| 80.0| 75.0| 135.0| +/+
1600 x 1200| 75.0| 60.0| 162.0| -/+
1920 x 1080| 67.5| 60.0| 193.5| +/+
2048 x 1152| 71.6| 60.0| 197.0| +/-
2560 x 1440| 88.8| 60.0| 241.5| +/-
3840 x 2160| 65.68| 30.0| 262.75| +/+
3840 x 2160| 133.313| 60.0| 533.25| +/+

Electrical Specifications

Video input signals| • Digital video signal for each differential line Per differential line at 100 ohm impedance
• DP/HDMI/USB Type-C signal input support
---|---
Input voltage/ frequency/current| 100-240 VAC / 50 or 60 Hz ± 3 Hz / 7.0 A (maximum)
Output voltage/ frequency/current| 100-240 VAC / 50 or 60 Hz ± 3 Hz / 2.0 A (maximum)
Inrush current| 120 V: 42 A (Max.) at 0°C (cold start)
240 V: 80 A (Max.) at 0°C (cold start)
Power Consumption| 0.3 W (Off Mode)¹
0.5 W (Standby Mode)¹
170.0 W (On Mode)1 430 W (Max)²
138.4 W (Pon)³
Not Applicable (TEC)³

1. As defined in EU 2019/2021 and EU 2019/2013.
2. Max brightness and contrast setting with maximum power loading on all USB ports.
3. Pon: Power consumption of On Mode as defined in Energy Star 8.0 version.
   TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.

This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.
NOTE: This monitor is ENERGY STAR certified.
This product qualifies for ENERGY STAR in the factory default settings which can be restored by “Factory Reset” function in the OSD menu. Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit.

Physical Characteristics

Connector type| • DP connector
• USB Type-C connector
• HDMI connector
• Audio line-out
• USB 3.1 connector
• USB charging port- supplying power of up to 5 V (max 2 A) for connected devices
• RJ-45 connector
• RS232 connector
---|---
Signal cable type (in-box)| DP, 3 m cable HDMI, 3 m cable USB 3.1, 3 m cable
USB Type-C, 1.8 m cable Optiplex power cable, 1 m
Dimensions
Height| 1156.63 mm (45.54 in.)
Width| 1982.64 mm (78.06 in.)
Depth| 82.8 mm (3.26 in.)
Weight
Weight with packaging| 102.0 kg (224.87 lb)
Weight without packaging, with cables and accessories| 88.2 kg (194.45 lb)
Weight without packaging| 87.0 kg (191.80 lb)

Environmental Characteristics

Compliant Standards

• ENERGY STAR certified Monitor
• RoHS Compliant
• BFR/PVC Free monitor (excluding external cables).
• Arsenic-Free glass and Mercury-Free for the panel only.
Temperature
Operating| 0°C to 40°C (32°F to 104°F)
Non-operating| –20°C to 60°C (–4°F to 140°F)
Humidity
Operating| 10% to 80% (non-condensing)
Non-operating| 5% to 90% (non-condensing)
Altitude
Operating| 5,000 m (16,404 ft) (maximum)
Non-operating| 12,192 m (40,000 ft) (maximum)
Thermal dissipation| 1467.22 BTU/hour (maximum)
580.06 BTU/hour (On Mode)

Pin Assignments
DP connector

USB Type-C port

HDMI connector

RS232 connector

RJ-45 connector

Universal Serial Bus (USB)
This section gives you information about the USB ports available on your display.
Your computer has the following USB ports:

• 3 USB 3.1 upstream
• 4 USB 3.1 downstream (1 USB charging port)

NOTE: The display’s USB ports work only when the display is on or in standby mode. If you turn off the display and then turn it on, the attached peripherals may take a few seconds to resume normal functionality.

USB 3.1
upstream port
| | USB 3.1
downstream **port

---|---|---
Pin number| Signal name| Pin number| Signal name**
1| VBUS| 1| VBUS
2| D-| 2| D-
3| D+| 3| D+
4| GND| 4| GND
5| StdB_SSTX-| 5| StdA_SSRX-
6| StdB_SSTX+| 6| StdA_SSRX+
7| GND_DRAIN| 7| GND_DRAIN
8| StdB_SSRX-| 8| StdA_SSTX-
9| StdB_SSRX+| 9| StdA_SSTX+
Shell| Shield| Shell| Shield

Plug-and-Play
You can install the display in any Plug-and-Play-compatible system. The display automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure it self and optimize the display settings. Most display installations are automatic; you can select different settings if desired. For more information about changing the display settings, see Operating the Display.
LCD Display Quality and Pixel Policy
During the LCD display manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on LCD Display Pixel Policy, see Dell support site at: http://www.dell.com/support/monitors.

Setting Up the Display

Connecting Your Display

**WARNING:** Before you begin any of the procedures in this section, follow the Safety Instructions.
To connect your display to the computer:

1. Turn off your computer.
2. Connect the HDMI/DP/USB Type-C/USB cable from your display to the computer.
3. Switch on your display.
4. Select the correct input source at Display OSD Menu and turn on your computer.

Optiplex (Optional)
Attaching the Optiplex

• Open the carton, take out the Optiplex holder and accessories box .
• Included accessories: Cables, Remote Control & Batteries, Remote control holder , Stylus, Wire Saddle and manual.

1. Remove cable cover.
2. Insert the Optiplex PC and power adapter into the respective compartments.
3. Plug in the cables and route the cables using the cable management hooks that is within the PC box holder.

• Slide Optiplex holder back into display.

External PC connection
Connecting the USB cable

NOTE : Refer to section on input source and USB pairing.

Connecting the HDMI cable Connecting the DP cable Connecting the USB Type-C cable

Connecting the Optiplex
Connecting the HDMI cable

Connecting the DP cable

Wall Mounting

(Screw dimension: M8 x 35 mm).
Refer to installation instruction that comes with the 3rd party wall mount that customer purchases. Vesa-compatible base mounting kit (600 x 400) mm.

1. Install Wall Plate to Wall.
2. Place the display panel on a soft cloth or cushion on a stable flat table.
3. Attach the mounting brackets from the wall mounting kit to the display.
4. Install Display to Wall Plate.
5. Ensure display is mounted vertically with no tilt forward or backward and a leveler is used to assist to mount the display.

NOTE:

• Do not attempt to wall mount the Touch Display by yourself. it should be installed by qualified installers.
• Recommended Wall Mount for this Display is can be found in the Dell support website at dell.com/support.

NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum weight/load bearing capacity of the product.

Remote Control

1. Power On/Off
   Switch this display on or off.

2. Input Source
   Select input source. Press or button to select from USB Type-C or DP or HDMI 1 or HDMI 2 or HDMI 3 or HDMI 4.
   Press button to confirm and exit.

3. Up
   Press to move the selection up in OSD menu.

4. Left
   Press to move the selection left in OSD menu.

5. Down
   Press to move the selection down in OSD menu.

6. Menu
   Press to turn on the OSD menu.

7. Brightness –
   Press to decrease the Brightness.

8. Volume –
   Press to decrease the Volume.

9. MUTE
   Press to turn the mute function on/off.

10. Preset Modes
    Display information about Preset Modes.

11. Right
    Press to move the selection right in OSD menu.

12. OK
    Confirm an entry or selection.

13. Exit
    Press to exit the Menu.

14. Brightness +
    Press to increase the Brightness.

15. Volume +
    Press to increase the Volume.

Inserting the batteries in the remote control

The remote control is powered by two 1.5 V AAA batteries.
To install or replace batteries:

1. Press and then slide the cover to open it.
2. Align the batteries according to the (+) and (–) indications inside the battery compartment.
3. Replace the cover.

CAUTION: The incorrect use of batteries can result in leaks or bursting. Be sure to follow these instructions:

• Place “AAA” batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the battery compartment.
• Do not mix battery types.
• Do not combine new batteries with used ones. It causes shorter life or leakage of batteries.
• Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment. Don’t touch exposed battery acid, as it can damage your skin.

NOTE: If you do not intend to use the remote control for a long period, remove the batteries.
Handling the remote control

• Do not subject to strong shock.
• Do not allow water or other liquids to splash on the remote control. If the remote control gets wet, wipe it dry immediately.
• Avoid exposure to heat and steam.
• Other than to install the batteries, do not open the remote control.

Operating range of the remote control
Point the top of the remote control toward the LCD display’s remote sensor during button operation.
Use the remote control within a distance of about 7 m from remote control sensor or at a horizontal and vertical angle of within 30° within a distance of about 7 m.

NOTE: The remote control may not function properly when the remote control sensor on the display is under direct sunlight or strong illumination, or when there is an obstacle in the path of signal transmission.

Magnet Warning Statement

Avoid interference with pacemakers. Maintain a minimum of 15 cm (6 in.) between product and pacemakers to avoid potential interference, as recommended by manufacturers and the independent research group. If you have any reason to suspect that your  product is interfering with a pacemaker or other medical device, distancing the stylus away immediately and contact the manufacturer of the pacemaker or medical device for guidance.

Using the stylus
Area for magnet
When not in use, place the stylus (flat side) on either the left or right side surface of the display frame.

Stylus writing nib and Erase nib
The smaller diameter tip is meant for writing on the display screen. Hold the stylus similar as to how one would hold a white board marker.

• Pen-Palm distance: The distance between the pen tip and the closest part of the palm is 30 mm. To provide users more nature writing experience.
• Passive pen pressure
• Zero latency ink prediction

The bigger diameter tip is recognized as an erasing feature, it works similar to how a pencil with an eraser end functions.

Replacing the stylus nib
When the smaller diameter tip shows signs of wear and tear it can be replaced by unscrewing the front tip.

Operating the Display

Turning on the Display
Press the Power button to turn the display On and Off. The white LED indicates the display is On and fully functional. A glowing white LED indicates Standby Mode.

Touch OSD Launcher
This display comes with a touch OSD functionalities. Press the OSD launcher touch key to access the functionalities.

Using the Touch Control Launcher
Use the touch control icons on the front of the display to adjust the characteristics of the image being displayed. As you use these icons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.

The following table describes the touch control icons:

| Touch Control icons| Description
---|---|---
1| Screen Off| Use this icon to switch screen to black or white.
Go to Menu to select screen off color.
Use touch key   to screen restore.
2| Suspend| To a freeze screen when press/activate.
Use touch key  to screen restore.
3| Screen Drop Down| Screen Drop Down so that you can easily reach the top of the image.
Use touch key  to screen restore.
4| Preset Modes| Use this icon to choose from a list of preset color modes.
5| Input Source| Use this icon to choose from a list of Input Source.
6| Menu| Use this menu icon to launch the on-screen display (OSD) and select the OSD menu.
See Accessing the Menu System.
7| Exit| Use this icon to go back to the main menu or exit the OSD main menu.

Using the OSD lock function

1. Press the OSD launcher touch key.
2. Touch and hold for 5 seconds. you can see following select option: The following table describes the touch control icons:
   Options| Description
   ---|---
   1| Use this icon to lock OSD menu function.
   2| Use this icon to lock power button from powering off.
   3| Use this icon to lock OSD menu and power button from powering off.
   4| Use this icon to run the built-in diagnostics, see Built-in Diagnostics.
3. Touch and hold for 5 seconds, touch to unlock.

Using the On-Screen Display (OSD) Menu
Accessing the Menu System

NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear.

1. Press the icon on the remote control or OSD Launcher touch key to launch the OSD menu. Use the icons to adjust the image settings.
   Touch control icon| Description
   ---|---
   | Use the Up (increase) and Down (decrease) icons to adjust items in the OSD menu.
   | Use the Left (decrease) and Right (increase) icons to adjust items in the OSD menu.
   | Use the OK icon to confirm your selection.
   | Use the Back icon to go back to the previous menu.

Touch OSD Control

adjustment.
Brightness| Brightness adjusts the luminance of the backlight (minimum 0; maximum 100).
Touch the icon to increase brightness.
Touch the icon to decrease brightness.
Contrast| Adjust the Brightness first, and then adjust Contrast only if further adjustment is necessary.
Touch the icon to increase contrast and Touch the icon to decrease contrast (between 0 and 100).
Contrast adjusts the difference between darkness and lightness on the display.
| Input Source| Use the Input Source menu to select between different video inputs that are be connected to your display.
USB Type-C| Select USB Type-C input when you are using the USB Type-C connector.
DP| Select DP input when you are using the DP (DisplayPort) connector.
HDMI 1| Select the HDMI 1 input when you are using the HDMI 1 connector.
HDMI 2| Select the HDMI 2 input when you are using the HDMI 2 connector.
HDMI 3| Select the HDMI 3 input when you are using the HDMI 3 connector.
HDMI 4| Select the HDMI 4 input when you are using the HDMI 4 connector.
Auto Select| Select Auto Select. the display scans for available input sources.
Reset Input Source| Resets your display’s Input Source settings to the factory defaults.
| Color| Use the Color menu to adjust the color setting mode.
Preset Modes| When you select Preset Modes, you can choose Standard, ComfortView, Color Temp. or Custom Color from the list. • Standard: Default color settings. This is the default preset mode.
• ComfortView: Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes.
NOTE: To reduce the risk of eye strain and neck/arm/back/ shoulders pain from using the display for long periods of time, we suggest you to:
• Set the screen about 20 to 28 in. (50-70 cm) from your eyes.
• Blink frequently to moisten or rewet your eyes when working with the display.
• Take regular and frequent breaks for 20 minutes every two hours.
• Look away from your display and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks.
• Perform stretches to relieve tension in the neck/arm/back/ shoulders during the breaks.
• Color Temp.: The screen appears warmer with a red/yellow tint with slider set at 5,000K or cooler with blue tint with slider set at 10,000K.
• Custom Color: Allows you to manually adjust the color settings.
Touch the and icons to adjust the Red, Green, and Blue values and create your own preset color mode.
Input Color Format| Allows you to set the video input mode to:
• RGB: Select this option if your display is connected to a computer (or DVD player) using the HDMI, DP or USB Type-C cable.
• YPbPr: Select this option if your DVD player supports only YPbPr output.
Reset Color| Resets your display’s color settings to the factory defaults.
| Display| Use the Display menu to adjust image.
Aspect Ratio| Adjust the image ratio to Wide 16:9, 4:3 or 5:4.
Sharpness| Makes the image look sharper or softer.
Use or to adjust the sharpness from ‘0’ to ‘100’.
Reset Display| Restores the display settings to factory defaults.
| Audio|
Volume| Allows you to set the volume level of audio source.
Use or to adjust the volume level from ‘0’ to ‘100’.
Speaker| Allows you to On or Off Speaker function.
Reset Audio| Select this option to restore default audio settings.
| Menu| Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on
screen, and so on.
Language| Set the OSD display to one of eight languages.
(English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
Transparency| Select this option to change the menu transparency by using and and  icons (min. 0 / max. 100).
Timer|  OSD Hold Time: Sets the time the OSD remains active after you press a button.
Use the or icons to adjust the slider in 1-second increments, from 5 to 60 seconds.
Reset Menu| Restore the menu settings to factory defaults.
| Personalize|
Power Button LED| Allows you to set the state of the power light to save energy.
USB-A Charging| Allows you to enable or disable USB Type-A and USB Type-C Downstream Ports charging function during monitor standby mode.
NOTE: This option was previously called “USB” in older monitor firmware revisions.
USB-C Charging| Allows you to enable or disable Always On USB Type-C Charging function during monitor Power Off mode.
NOTE: Enabling this option on the monitor allows you to charge your notebook through the USB Type-C cable (C to C) even when the monitor is powered off.
Monitor Sleep| Select Off to turn off this feature.
Screen Drop Down Level| Allows you to set the Screen Drop Down level so that you can reach the top of the image.
Drop Down Level Options:
– 1/2 Screen
– 1/3 Screen
– 2/3 Screen
Screen Off Color| Allows you to set the Screen Off Color to White or black.
Wake On Touch| Select On to turn on this feature.
Reset Personalization| Restores shortcut keys to factory defaults.
| Other| Select this option to adjust the OSD settings, such as the DDC/CI, LCD conditioning, and so on.
Display Info| Displays the display’s current settings.
DDC/CI| DDC/CI (Display Data Channel/Command Interface) allows you to adjust the display settings using software on your computer.
Select Off to turn off this feature.
Enable this feature for best user experience and optimum performance of your display.
HDMI CEC| Allows you to On or Off HDMI CEC function.
LCD Conditioning| Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run.
Select On to start the process.
Firmware| Current Firmware version.
IP Address| Show IP Address.
Service Tag| Show Service Tag.
Reset Others| Restores other settings, such as DDC/CI, to factory defaults.
Factory Reset| Restores all preset values to the factory default settings. These are also the settings for ENERGY STAR® tests.

OSD Warning Messages

When the display does not support a particular resolution mode, you can see the following message: This means that the display cannot synchronize with the signal that it is receiving from the computer. See Display Specifications for the Horizontal and Vertical frequency ranges addressable by this display. Recommended mode is 3840 x 2160.
You can see the following message before the DDC/CI function is disabled: When the display enters the Standby mode, the following message appears: Select OSD items of On in Standby Mode in Personalize feature, the following message will appear: If adjust the Brightness level above the default level over 75%, the following message will appear: If you press any button other than the power button, the following messages will appear depending on the selected input: If either HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP or USB Type-C input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.

www.dell.com/P8624QT

See Troubleshooting for more information.

Dell Web Management for Displays

Before accessing the Dell Display Web Management feature, ensure the Ethernet is working normally.

• Ethernet Enable
  Touch and hold the touch key 5 on the front panel for 4 seconds to turn on , A network icon appears and is shown on the center for 4 seconds.

• Ethernet Disable
  Touch and hold the touch key 5 on the front panel for 4 seconds to turn off , A network icon appears and is shown on the center for 4 seconds.

To access the Dell Display Web Management tool you need to set the IP Addresses for your computer and the display.

1. Press the Menu key on the remote control to display the IP Address of the display, or by navigating to OSD Menu > Others. By default, the IP Address is 10.0.50.100
2. In the computer’s IP Properties tab, specify an IP Address by selecting Use the following IP Address and enter the following values: For IP Address: 10.0.50.101 and for Subnet Mask: 255.0.0.0 (leave all other entries as blanks).
3. The IP Address configuration would now look like this:

To access and use the web management tool, follow these steps:

1. Open a web browser and type the display’s IP Address (10.0.50.100) in the address bar.
2. The log-in page opens. Enter the Administrator Password to continue.
3. The Home page opens:
4. Click Network Settings tab to see the network settings.
5. Click Display Control to see the display’s status.
6. Update Firmware. You can download the latest drivers from the Dell Support website at www.dell.com/support.
7. Upgrade firmware page and wait for 30 seconds.
8. Finished. Click on button to proceed after 8 seconds.
9. Click Security to set a password.
10. Click Crestron® to control interface.

Configures the setting of Crestron® control system devices.

system.

Troubleshooting

WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.

Self-Test
Your display provides a self-test feature that allows you to check whether your display is functioning properly. If your display and computer are properly connected but the display screen remains dark, run the display self- test by performing the following steps:

1. Turn off both your computer and the display.

2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove all digital and the analog cables from the back of computer.

3. Turn on the display.
   The floating dialog box should appear on-screen (against a black background), if the display cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.

5. Turn off your display and reconnect the video cable; then turn on both your computer and the display.

If your display screen remains blank after you use the previous procedure, check your video controller and computer, because your display is functioning properly.

Built-in Diagnostics

Your display has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your display, or with your computer and video card. To run the built-in diagnostics:

1. Make sure that the screen is clean (no dust particles on the surface of the screen).
2. Touch and hold for 5 seconds in lock Select Option. Touch the self-inspection icon , A gray screen appears.
3. Carefully inspect the screen for abnormalities.
4. Touch the front panel. The color of the screen changes to red.
5. Inspect the display for any abnormalities.
6. Repeat steps 4 and 5 to inspect the display in green, blue, black, white, and text screens.

The test is complete when the text screen appears. To exit, touch panel again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the display is functioning properly. Check the video card and computer.

Common Problems
The following table contains general information about common display problems you might encounter and the possible solutions:

the display and the computer is properly connected and secure.
• Verify that the power outlet is functioning properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in the Input Source menu.
No Video/Power LED on| No picture or no brightness| • Increase brightness & contrast controls via OSD.
• Perform display self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in the Input Source menu.
Poor Focus| Picture is fuzzy, blurry, or ghosting| • Eliminate video extension cables.
• Reset the display to factory settings.
• Change the video resolution to the correct aspect ratio.
Shaky/Jittery Video| Wavy picture or fine movement| • Reset the display to factory settings.
• Check environmental factors.
• Relocate the display and test in another room.
Missing Pixels| LCD screen has spots| • Cycle power on-off.
• Pixel that is permanently off is a natural defect that can occur in LCD technology.
• For more information on Dell Display Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/monitors.
Stuck-on Pixels| LCD screen has bright spots| • Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can occur in LCD technology.
• For more information on Dell Display Quality and PixelPolicy, see Dell Support site at: http://www.dell.com/support/monitors.
Brightness Problems| Picture too dim or too bright| • Reset the display to factory settings.
• Adjust brightness & contrast controls via OSD.
Audio problem| No Audio| •  Check PC setting if the playback is correctly selected.
•  Checking other video cables.
•  Ensure that the Speaker is enabled via OSD
Geometric Distortion| Screen not centered correctly| • Reset the display to factory settings.
Synchronization Problems| Screen is scrambled or appears torn| • Reset the display to factory settings.
• Perform display self-test feature check to determine if the scrambled screen appears in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Restart the computer in safe mode.
Safety Related Issues| Visible signs of smoke or sparks| • Do not perform any troubleshooting steps.
• Contact Dell immediately.
Intermittent Problems| Display malfunctions on & off| • Ensure that the video cable connecting the display to the computer is connected properly and is secure.
• Reset the display to factory settings.
• Perform display self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color| Picture missing color| • Perform display self-test.
• Ensure that the video cable connecting the display to the computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
Wrong Color| Picture color not good| • Change the settings of the Preset Modes in the Color menu OSD depending on the application.
• Adjust R/G/B value under Custom. Color in Color menu OSD.
• Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention from a static image left on the display for a long period of time| Faint shadow from the static image displayed appears on the screen| • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
Touchscreen non- responsive| Display cannot wake on touch| • Ensure Wake On Touch is enabled via OSD. Wake On Touch is default off.

Product Specific Problems

• Reset the display to factory settings.
Cannot adjust the display with touch OSD| OSD does not appear on the screen| • Turn off the display, unplug the display power cable, plug it back, and then turn on the display.
• Check whether the OSD menu is locked. If yes, touch  icon for 4 seconds to unlock .
No Input Signal when user controls are pressed| No picture, the LED light is white| • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.
• Reset the computer or video player.
The picture does not fill the entire screen| The picture cannot fill the height or width of the screen| • Due to different video formats (aspect ratio) of DVDs, the display may display in full screen.
• Run the built-in diagnostics.
No image when using USB Type-C connection to computer, laptop, and so on| Black screen| • Verify if the USB Type-C interface of the device can support DP alternate mode.
• Verify if the device required more than 90 W power charging.
• USB Type-C interface of device cannot support DP alternate mode.
• Set Windows to Projection mode.
• Ensure that the USB Type-C cable is not damaged.
No charging when using USB Type-C connection to computer, laptop, and so on| No charging| • Verify if the device can support one of 5 V/9 V/15 V/20 V charging profiles.
• Verify if the Notebook requires a >90 W power adaptor.
• If the Notebook requires a >90 W power adaptor, it may not charge with the USB Type-C connection.
• Ensure that you use only Dell approved adapter or the adapter that comes with the product.
• Ensure that the USB Type-C cable is not damaged.
Intermittent charging when using USB Type-C connection to computer, laptop, and so on| Intermittent charging| • Check if the maximum power consumption of device is over 90 W.
• Ensure that you use only Dell approved adapter or the adapter that comes with the product.
• Ensure that the USB Type-C cable is not damaged.

Touchscreen Problems

the Dell provided USB cable to connect your computer.
• Make sure the power cable has a ground pin.
• Unplug and replug the power cable to allow initialization of the touch module.
• Make sure computer supports USB 2.0 or later.
• Make sure connect both input source cable and USB upstream cable with correct pairing. Refer to Input sources and USB pairing section
• If the display cannot be detected by the computer, power off/on the monitor or unplug and replug the USB cable.
Touchscreen non-responsive in standby mode| Cannot wake up display and computer by using touch in standby mode| • Access Device Manager, expand HID Interface Device under Human Device.
• Right click HID- compliant device, click Properties and select the check-box to allow the device to wake the computer.
• Check Display OSD ‘Wake on touch’ setting is enabled.

Universal Serial Bus (USB) Specific Problems

your display is turned ON.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Switch off and then turn on the display again.
• Reboot the computer.
• Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
SuperSpeed USB 3.1 interface is slow.| SuperSpeed USB 3.1 peripherals working slowly or not working at all| • Check that your computer is USB 3.1-capable.
• Some computers have USB 3.1, USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Reboot the computer.
Wireless USB peripherals stop working when a USB 3.1 device is plugged in| Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases| • Increase the distance between the USB 3.1 peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close as possible to the wireless USB peripherals.
• Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.1 port.
USB is not working| No USB functionalities| Refer to input source and USB pairing table.

Ethernet Problems

secured.
• Touch the icon 5 on the screen for 4 seconds to turn on , A network icon appears and is shown on the center for 4 seconds.
• Touch the icon 5 on the front panel for 4 seconds to turn off, A network icon  appears and is shown on the center for 4 seconds.

Appendix

Safety Instructions
For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces.

WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI).

FCC Notices (U.S. only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance.

Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

To get online Display support content: See www.dell.com/support/monitors.

To contact Dell for sales, technical support, or customer service issues:

1. Go to www.dell.com/support.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the top-left corner of the page.
3. Click Contact Us next to the country dropdown.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.

EU product database for energy label and product information sheet

P8624QT: https://eprel.ec.europa.eu/qr/1545186

Setting Up Your Display
Setting Display Resolution to 3840 x 2160 (maximum)
For best performance, set the display resolution to 3840 x 2160 pixels by performing the following steps:

In Windows 7, Windows 8 or Windows 8.1:

1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the Dropdown list of the Screen Resolution and select 3840 x 2160.
4. Click OK.

In Windows 10:

1. Right-click on the desktop and click Display Settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 3840 x 2160.
4. Click Apply.

If you do not see the recommended resolution as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the computer system you are using, and follow the given steps.

Dell computer

1. Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your graphics adapter, attempt to set the resolution to 3840 x 2160 again.

NOTE: If you are unable to set the resolution to 3840 x 2160, please contact Dell to inquire about a graphics adapter that supports these resolutions.

Non-Dell computer
In Windows 7, Windows 8 or Windows 8.1:

1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop.
2. Right-click on the desktop and click Personalization.
3. Click Change Display Settings.
4. Click Advanced Settings.
5. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
6. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com or http://www.NVIDIA.com).
7. After installing the drivers for your graphics adapter, attempt to set the resolution to 3840 x 2160 again.

In Windows 10:

1. Right-click on the desktop and click Display Settings.
2. Click Advanced display settings.
3. Click Display adapter properties.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com or http://www.NVIDIA.com).
6. After installing the drivers for your graphics adapter, attempt to set the resolution to 3840 x 2160 again.

NOTE: If you are unable to set the recommended resolution, please contact the manufacturer of your computer or consider purchasing a graphics adapter that supports the video resolution.

Maintenance Guidelines

Cleaning Your Display
WARNING: Before cleaning the display, unplug the display power cable from the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the display.

For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your display:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the anti-static coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
• Use a lightly-dampened, soft cloth to clean the display. Avoid using detergent of any kind as some detergents leave a milky film on the display.
• If you notice white powder when you unpack your display, wipe it off with a cloth.
• Handle your display with care as a darker-colored display may get scratched and show white scuff marks more than a lighter- colored display.
• To help maintain the best image quality on your display, use a dynamically changing screen saver and turn off your display when not in use.

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>