beko VRR 70214 VB Robot Vacuum Cleaner User Manual

June 13, 2024
Beko

beko VRR 70214 VB Robot Vacuum Cleaner

Product Information: Robot Vacuum Cleaner

The Robot Vacuum Cleaner is a high-quality product manufactured with state-of- the-art technology. It is designed to efficiently clean your home or office space. Please read and understand the user manual and supplementary documentation fully before use. Keep this guide as a reference and include it with the unit if you hand it over to someone else. Observe all warnings and information provided in the manual.

Symbols and their Meanings

  • C : Important information and beneficial advice regarding the usage of the device.
  • WARNING – Warnings about dangerous situations regarding safety of life and property.
  • RECYCLED & RECYCLABLE PAPER: Indicates the use of recycled and recyclable paper in the manual.

Important Safety and Environmental Instructions

  1. Keep the Robot Vacuum out of the reach of children under 8 years of age to prevent hazards that can result in injury or property damage.
  2. Any warranty is void if the appliance is used by children over 8 years of age, people with physical, sensory, or mental challenges, or people with lack of experience or knowledge, unless they are under supervision or provided with relevant instructions.
  3. Do not use the appliance with damp or wet hands while it is plugged in.
  4. Do not vacuum cement, plaster, or fluids as it may cause damage to the motor and filters.
  5. Do not use the Robot Vacuum in explosive or flammable environments or near explosive substances to avoid potential hazards.
  6. The appliance should be used in accordance with local laws and regulations.
  7. Do not allow children and domestic animals to play near the Robot Vacuum.
  8. Before any cleaning or maintenance procedure, make sure to disconnect the battery pack.
  9. Dispose of the product’s packaging waste in designated collection areas specified by local authorities. Do not dispose of it with household waste or other wastes.

Compliance with WEEE Regulations and Waste Disposal

  • The Robot Vacuum Cleaner complies with the EU WEEE Directive (2012/19/EU). It bears a classification symbol for waste electrical and electronic equipment (WEEE).
  • The product’s packaging is made of recyclable materials in accordance with national legislation. Please dispose of the packaging waste to the designated packaging collection areas specified by local authorities.

Product Usage Instructions

  1. Familiarize yourself with the user manual and supplementary documentation provided with the Robot Vacuum Cleaner.
  2. Before using the appliance, ensure that you have read and understood all safety instructions and warnings.
  3. Place the Robot Vacuum on a flat surface, free from obstacles and potential hazards.
  4. Ensure that the battery pack is properly connected and charged before use.
  5. Press the power button to turn on the Robot Vacuum.
  6. Select the desired cleaning mode (e.g., auto mode, spot cleaning, edge cleaning) using the control panel or remote control, if provided.
  7. The Robot Vacuum will start cleaning according to the selected mode. It will navigate through your space, avoiding obstacles and adjusting its cleaning pattern as needed.
  8. Monitor the cleaning progress and ensure that the Robot Vacuum covers all desired areas.
  9. Once the cleaning is complete, manually turn off the Robot Vacuum or allow it to return to its charging dock, if applicable.
  10. Regularly clean the dustbin and filters of the Robot Vacuum to maintain optimal performance.
  11. Follow the maintenance instructions provided in the user manual to ensure the longevity of the appliance.
  12. If you encounter any issues or require assistance, refer to the troubleshooting section in the user manual or contact authorized service centers for support.

Please read this guide first!

Dear Customer,
Thank you for choosing a Beko product. We would like you to achieve the optimal efficiency from this high quality product which has been manufactured with the state of the art technology. Please make sure you read and understand this guide and supplementary documentation fully before use and keep it as a reference. Include this guide with the unit if you hand it over to someone else. Observe all warnings and information herein and follow the instructions.

Symbols and their meanings
Following symbols have been used throughout this guide

| Important information and beneficial advices regarding the usage of the device.
---|---
|
| WARNING: Warnings about dangerous situations regarding safety of life and property.
| Protection class against electric shock.
---|---

Important safety and environmental instructions

  • This section contains safety instructions to prevent hazards that can result in injury or property damage.
  • Any warranty is void if these instructions are not followed.

General safety

  • This appliance complies with international safety standards.
  • This appliance can be used by children 8-years-old over 8 years of age, people with physical, sensory or mental challenges or people with lack of experience or knowledge; as long as control is ensured or information is provided regarding safe
  • usage of the device and the hazards involved. Children must not play with the appliance. Cleaning and user maintenance should not be carried out by unattended children.
  • Do not use the appliance if the power cord or the appliance is damaged. Contact authorised service.
  • Keep the appliance and its cable out of the reach of children under 8 years of age.
  • Do not power your device with multi socket.
  • Your mains power supply should be in align with the specified information on the type tag of the appliance.
  • Do not use the appliance with an extension cord.
  • To prevent damage to the power cord, prevent it from being pinched, crimped or rubbed against sharp edges.
  • Do not touch the plug of the appliance with damp or wet hands while the appliance is plugged in.
  • Do not pull on the cord while unplugging the appliance.
  • Do not vacuum flammable materials and ensure that the cigarette ashes are cooled down before vacuuming them.
  • Do not vacuum water and other fluids.
  • Protect the appliance against precipitation, humidity and heat sources.
  • Do not use the appliance in or near explosive or flammable environments and substances.
  • Unplug the appliance before cleaning and maintenance.
  • This product is not designed for commercial use, it is intended for use at home and in applications as follows
    • In the staff kitchens of the stores, offices and other working environments,
    • In farm houses,
    • By customers in hotels, motels or other accommodation facilities;
    • In hostels, or similar environments.
    •  Sleeping places and breakfast environments
  • Do not immerse the appliance or its power cord in water for cleaning.
  • Do not disassemble the appliance.
  • Use only original parts or parts recommended by the manufacturer.
  • To prevent blockage of the filter or damage to the motor, do not vacuum cement, plaster or fragments of compressed paper.
  • Use the appliance with the adapter delivered with the appliance only.
  • Do not use the appliance without filters, it may get damaged.
  • If you keep the packaging materi-als, keep them out of the reach of children.
  • This appliance is not intended to be used by persons, including children, with physical, sensory and mental disabilities or those who have not adequate experi-ence and knowledge regarding its use, unless they are under the supervision of a person responsi-ble for their safety or they are in-formed about the operation of the appliance.
  • The children shall be supervised to prevent them from playing with the appliance.
  • Unplug the adapter and remove the battery pack before any cleaning or maintenance procedure.
  • To avoid any risk of hazard, a damaged adapter shall be replaced by the manufacturer, the authorised representative of the manufacturer or a similarly qualified technician.
  • Keep your fingers, hair and loose clothes away from moving parts or clearances while vacuuming.
  • Please discard used batteries in accordance with local laws and regulations.
  • The batteries in this appliance may only be replaced by the authorised service.
  • Do not use batteries of different types or old and new batteries together.
  • Do not short circuit the supply terminals.
  • Shall be used with ME1XXFG CM 3200 mAh batteries only.
  • This appliance shall not be operated by children and people with limited physical, sensory and cognitive skills or people with lack of experience and knowledge unless they are under supervision or they are provided with the relevant instructions.
  • The children shall be supervised to prevent them from playing with the appliance.
  • Do not put weight on the appliance. Make sure that the children and domestic animals do not get on the appliance.
  • Do not run the appliance on high grounds like table or chair.

Compliance with the WEEE regulations and waste disposal

This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waste electrical and electronic equipment (WEEE).
This symbol indicates that this product shall not be disposed with other household wastes at the end of its service life. Used device must be returned to offical collection point for recycling of electrical and electronic devices. To find these collection systems please contact to your local authorities or retailer where the product was puchased. Each household performs important role in recovering and recycling of old appliance. Appropriate disposal of used appliance helps prevent potential negative consequences for the environment and human health.

Packaging information

The product’s packaging is made of recyclable materials, in accordance with the National Legislation.
Do not dispose of the packaging waste with the household waste or other wastes, dispose it to the packaging collection areas specified by local authorities.

Waste batteries
This symbol on rechargeable batteries/ batteries or on the packaging indicates that the rechargeable battery/battery may not be disposed of with regular house hold rubbish. For certain recharge- able batteries/batteries, this symbol may be supplemented by a chemical symbol. Symbols for mercury (Hg) or lead (Pb) are provided if the rechargeable batter ies/batteries contain more than 0,0005 % mercury or more than 0,004 % lead.
Rechargeable batteries/batteries, including those which do not contain heavy metal, may not be dis-posed of with household waste. Always dispose of used batteries in accordance with local environ-mental regulations. Make enquiries about the ap-plicable disposal regulations where you live.

What to do for energy saving

  • When using your appliance, adjust the speed settings according to the surface, in order to save energy.
  • Normally, lower speeds are used when cleaning hard surfaces while high speeds are used for cleaning carpets.

Box content

beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(6\)

Spare accessories supplied

Overview

Checks and components

  1. Lidar
  2. Upper body
  3. Central body
  4. Start Cleaning-Pause Button /Sending to Charging Stand button
  5. Bumper sensor
  6. Front bumper
  7. Front bumper hitting sensor
  8. Charging pins
  9. Fall prevention sensor
  10. Charging pins
  11. Front rotating wheel
  12. Rotating brush
  13. Rotating brush cover
  14. Rear wheel
  15. Side brush
  16. Charging dock
  17. Charge adaptor
  18. On/Off button
  19. Robot vacuum container EPA filter opening lid
  20. Mop water container filling lid
  21. Robot vacuum dust container ejection button
  22. Mop water container
  23. Dust container
  24. EPA filter
  25. Cleaning brush

Technical data

Adapter voltage 100-240V, 50-60 Hz
Adapter output 24.0V / 1.5 A
Battery Li-ion: 14.4V / 3.2 Ah
Charging period 4-5 hours
Operation time Up to 150 minutes (in mute position)
Dust container capacity 0.4 L
Water tank capacity 0.35 L
2.4G Wi-Fi    frequency range 2412-2472 MHz
Supported Connections WLAN IEEE 802.11 b/q/n

wireless

2.4G Wi-Fi maximum RF output power| 20 dBm
RF exposure information| 2.4G Wi-Fi maximum
2.4G Wi-Fi maximum RF output power| 20 dBm
**Operating time**|

  • Maximum: 70 mins
  • Powerful: 80 mins
  • Standard: 120 mins
  • Quiet: 150 mins

RF exposure information : The maximum allowed exposure level is calculated according to the 20 cm distance between the appliance and the human body. To comply with the RF exposure condition, a distance of 20 cm should be put between the appliance and the person.
The rights to make technical and design changes are reserved.

Installation

  1. Remove the protective sponges.

  2. Install the charging station.
    Install the adaptor plug to the charging station and set the cables up to prevent the adaptor cable from wrapping around the machine during vacuuming.

    • Install the charging station in a location where it can easily be accessed by the vacuum cleaner. Install the charging station on a hard and level ground rather than a carpet.
    • To ensure a smooth operation of the robot, it is advised that no obstacles are present within 1.5 m on the front and within 0.5 m on the left and right sides.
      beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(11\)

Installation

| Always keep the charging station plugged, otherwise the robot vacuum cleaner cannot return to the charging station automatically.
---|---
|
| For a smooth charging operation, do not move the charging station. When the location is changed, it may delete the available map and create a new map due to the positioning error.

Operation
Please charge the machine before first use.

Intended use
This appliance is intended for household use and it is not suitable for industrial use.

Charging the appliance

  1. Bring the on-off button on the side to the on position for the initial power up.
  2. Place the appliance to the dust collection station so that it shall be aligned with the charging communication pins.beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(13\)

Charging starts after the lighting indicator of charging station flashes 3 times and then it is turned off completely.

Operation
For the first operation, bring the ON/OFF button on the side from “O” to “I” position. Press “ on the robot vacuum cleaner for 3 seconds to turn it on.

  • Do not turn off the appliance using ON/OFF button directly during cleaning; otherwise the data of the robot vacuum cleaner cannot be saved.
  • If the ON/OFF button is on OFF position, the robot vacuum cleaner will be turned on automatically when it is placed on the charging dock and turned off automatically when it is removed from the charging dock.
  • If the robot vacuum cleaner will not be used for a long period of time, bring the ON/OFF button to off position.

Starting the cleaning

Press “ ” button to start the automatic cleaning mode. When it is started, the robot vacuum cleaner is removed from the charging dock, performs an automatic scan to create a map, determines the cleaning route in a smart way and divides the area to several regions. The cleaning route is planned along the wall and the robot vacuum cleaner moves forward and backward to clean different regions in order.

  • WARNING: If the charging level is too low, the cleaning cannot be started. Please charge the appliance before starting the cleaning.
  • WARNING: Before the cleaning, tidy up all cables to prevent disconnections due to entanglement/pulling of the cables and to prevent damage to the furniture.
  • WARNING: In the automatic cleaning mode, if the area to be cleaned is less than 10 square meters, the cleaning is performed twice as default.
  • WARNING: Do not move the charging dock during cleaning and make sure that the station is plugged; otherwise the robot vacuum cleaner may not be able to return for recharging.

Pausing

  • Press “ ” button on the body to stop the robot vacuum cleaner while it is operating. The robot vacuum cleaner switches to pause mode.
  • Automatic charging : The robot vacuum cleaner returns automatically to recharge after the cleaning is completed.
  • Manual charging : The robot vacuum cleaner returns automatically to the charging station when you press “ ” button on the upper body when it is in the pause position.
    • If the operation is paused, press “ ” button to recharge automatically.
    • If the robot vacuum cleaner is caught up anywhere and cannot find the charging dock, please move the robot vacuum cleaner to the charging station yourself to allow it to be charged.

Point cleaning

Bring the robot vacuum cleaner to the area to be cleaned and press “ ” button twice. When the mode is activated, the robot vacuum cleaner shall clean a square area of 1.5 x 1.5 m by considering itself as the center.

It cannot start the point cleaning operation from the charging dock. When the point cleaning is completed, it does not return to the charging station and remains in its position. Bring it to the charging stand or move it to the charging stand by pressing “ ” button on the upper body.

Vacuum power selection
(Supported with the relevant mobile application only) You may select the desired cleaning power from the application

  • Quiet
  • Standard
  • Powerful
  • Maximum

Remote controlled cleaning
(Supported with the relevant mobile application only) You may direct the robot vacuum cleaner to the area to be cleaned by using the manual remote control mode through the application.
Sleep
The robot vacuum cleaner switches to sleep mode automatically if it remains stationary for 10 minutes. The robot vacuum cleaner switches to sleep mode automatically 10 minutes after it is completely recharged. The sleep mode deactivates the current task.

Resetting the system
For APP account delete, the customer can press “remove the product and clear the account” button on the APP to delete all the data on the APP and cloud like maps, clean histories, shared machine, WIFI account password…etc.
Press “ ” button for 15 seconds in standby position to reset the system. When the system is reset, the map and the original settings (including virtual limits) on the robot vacuum cleaner are deleted.

Operation with the application

Download the application

To download the application, search for “HomeDirect-SDA” application in the mobile app store. Review the mobile application manual for detailed information.

Reset Wi-Fi
Press “ ” “ ” buttons simultaneously until you hear the aural warning and see the light blinking.

Add a device

  • Open the app, create a new account and follow the instructions in the application.
  • Before setting up the Wi-Fi, ensure that the robot vacuum cleaner and the Wi-Fi network meet the following requirements.

Robot Vacuum Cleaner

The charging level of the robot vacuum cleaner shall be over 20% or the robot vacuum cleaner shall be placed on the charging dock.

Wi-Fi network

  • Make sure the password of your wireless network (modem) is correct.
  • Do not use any VPN (Virtual private Network).
  • Wi-Fi router shall support, 802.11b/g/n and IPv4 protocols.
  • The router shall be in the 2.4GHz frequency band or a dual-band router that supports the 2.4GHz band shall be used. The robot vacuum cleaner does not support the 5GHz frequency band.
  • If the robot vacuum cleaner cannot connect the 2.4/5GHz dual-band Wi-Fi network, please select 2.4GHz network for Wi-Fi settings. You may switch back to the other frequency band when the setting is completed.
  • If you are connecting to a hidden network, please ensure that you enter the network name [SSID (sen-sitive to capitalization)] correctly and that you are connected to a 2.4GHz wireless network.
  • If you are using a wireless network extender, please ensure that the network name (SSID) and the password are the same with the main network.

Wi-Fi connection error

Wi-Fi Status Root Cause Solution
**** White   light   is   illuminated continuously. The robot vacuum cleaner
is connected to the router (mo- dem), but it cannot connect to the network.
  • Ensure that the modem is connected to the network.
  • Contact your network operator to see if there is a problem in the internet data.

White light is flashing rapidly| The robot vacuum cleaner can- not connect to the modem|

  • Ensure that the network name and the password are not changed.
  • Reset the Wi-Fi connection, if required. Please refer to the “Resetting Wi-Fi” section in the “Downloading the Application and Resetting the Wi-Fi” part of this manual.

White light is flashing slowly.| Wi-Fi is reset.| Ensure the Wi-Fi connection of the robot vacuum cleaner. Please review the Mobile Ap- plication Manual for detailed directions. Reset the Wi-Fi connection, if required. Please refer to the “Resetting the Wi- Fi” section of this manual

Network security requirements
Use TKIP, PSK and AES/CCMP encrypted WPA and WPA2 networks.

Operation modes

Map Management

Real time mapping
Real time creation of a house map may help you understand the cleaning route and the cleaning environment easily. A map of the house is created after cleaning. The map is updated in real time during each vacuuming operation to ensure a normal navigation. To create a complete house map;

  • Open the doors of your rooms for the robot vacuum cleaner to map each room;
  • Remove any objects that may cause obstruction or blockage of the robot vacuum cleaner;
  • Do not change the location of the charging dock or unplug it after the map is created.

Repositioning and remapping

If the robot vacuum cleaner is relocated or significant changes are made in the environment, the robot vacuum cleaner tries to reposition to adapt to the new environment and may create the relevant map again.

The details are as follows

  • If repositioning is successful, the robot vacuum cleaner continues on cleaning;
  • If repositioning is unsuccessful, the robot vacuum cleaner starts over to scan in order to make the mapping again.

WARNING: Ensure that the robot vacuum cleaner always starts the cleaning operation from the charging dock.

During cleaning, do not intervene in the robot vacuum cleaner or change its location.

Room cleaning mode (Supported by the relevant mobile application only)
You may specify the rooms you want to be cleaned with the mobile application, then the robot vacuum cleaner cleans only the room(s) that is/are marked in the map.

  • The robot vacuum cleaner may also enter the areas other than the selected area after it starts cleaning; thus please remove the obstacles on the ground around the selected area. Area selection does not provide a secure isolation.
  • Regional cleaning may only be started after the robot vacuum cleaner successfully creates a map.

Regional cleaning mode (Supported by the relevant mobile application only)

The dimensions of the region can be determined by holding from the right bottom corner. In the meantime, the dimensions of the displayed area are written on the screen with the dotted line.

  • Select regional cleaning mode in the application and then specify a cleaning area. The robot vacuum cleaner only cleans the selected area and then returns to the charging dock.
  • Regional cleaning may only be started after the robot vacuum cleaner successfully creates a map.
  • Refer to the mobile application operation manual for detailed usage tips.

Operation of the mop

  • WARNING: Do not use the mopping mode on a carpet.
  • WARNING: Do not put bleach or detergent in the water tank. These chemicals may damage the liquid channels that ensure the water flow in the robot vacuum cleaner or the pump.
  • WARNING: Remove the mopping unit while the robot vacuum cleaner is being charged or when it is not operated.
  • WARNING: Remove the mopping unit immediately after the mopping operation is completed to prevent damage to your wooden floors.
  • WARNING: The robot vacuum cleaner cuts off the water automatically when mopping is paused or ended. However, the mop remains wet and thus it shall not be kept at this condition for a long period and removed without delay.

Installation of the wet mopping unit

  • Remove the dust container and the water tank assembly (2 in 1).
  • Remove the dust container.
  • Remove the rubber plug and add water to the water tank from the water inlet. beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(24\)
  • Remove the swab on the mop retainer as it is shown.
  • Moisten the swab before each mopping.
  • Place the swab to the mop retainer.
  • beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(25\)Install the mop retainer to the dust container and the water tank assembly (two in one) in the direction of the arrow.
    Install the dust container and the water tank assembly (two in one) to the appliance, their places in the direction of the arrow.

Wet mopping setting
You may start the cleaning operation by selecting the cleaning mode and set the level of wetness during mopping as desired in the application.
It is advised that you remove your carpets or you add a virtual wall (mop prohibited area) to the carpet area on the application in order to keep the vacuum cleaner away from the carpet to prevent the wetting of the carpet by the robot vacuum cleaner during the mopping operation.

Cleaning and maintenance

  • Turn off the appliance and unplug it before cleaning it.

WARNING: Never use gasoline, solvent, abrasive cleaners, metal objects or hard brushes to clean the appliance.

Cleaning the dust container and filters

  • You may call our call center to order a new filter when your filter reaches the end of its expected life, is deformed or needs to be replaced for a reason.
  • To achieve the maximum performance with EPA filter, clean it with a brush after each cleaning.
  • EPA filter is a replaceable accessory.
  • If you performed a cleaning operation in a space where there is construction dust and dust with very tiny particles, replace your filter with a new one in order not to experience a loss of performance.
  1. Remove the dust container and the water tank assembly (2 in 1) by pressing the button as shown below.beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(26\)

  2. Remove the dust container by pulling it in the direction of the arrow.

  3. Open the dust container as it is seen below and empty it as it is shown.

  4. Remove the high performance filter and clean the filter using the cleaning brush provided together with the appliance.beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(29\)

  5. Wash the water tank, dust container and filter assembly periodically with cold water as required as per the frequency of operation.beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(30\)

  6. Leave the water tank, dust container and filter assembly to dry after washing, and ensure that they are completely dried.
    Drying may take 24 to 48 hours.

  7. Assemble the water tank, dust container and filter assembly after drying them and then install the assembly to the vacuum cleaner.

WARNING: Do not operate the robot vacuum cleaner without installing the filter group. Otherwise, the appliance may get damaged.

Cleaning of the brush

  1. Open the upper cover of the main brush by pressing on the tabs. Pull and remove the main roll up- wards. Cut the hair lapped on the roller brush with the cutting and sharp side of the cleaning brush. Then clean the dusts on the roller brush with the bristles of the cleaning brush.beko-VRR-70214-VB-Robot-Vacuum-Cleaner- \(31\)
  2. Replace the brush after cleaning it and close the cover in the direction of the arrow.

Cleaning and installation of the side brush

In the long term use, wash the side brush with warm water in order to eliminate the shape deformation. Install it to the robot as it is shown after it has dried.

Cleaning of the sensors
Clean the sensors and charging pins/electrodes regularly and remove the dust using a dry and soft cloth or a cleaning brush.

Information: You get a notification via the application when sensor cleaning is required.

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Cleaning of the mopping unit
We recommend that you remove the mop holder from one side, drain the water tank, rinse the mop with water and then leave it to dry after each operation of the mopping unit.
You may wash the mop in a washing machine. beko-VRR-70214-VB-Robot-Vacuum-
Cleaner- \(36\)

Troubleshooting

General Error Conditions

Failure Cause and remedy
**** Cannot be operated
  1. Charging level is low. Place the robot vacuum cleaner to the charg- ing dock so that it shall be aligned with the charging poles. Bring the button on the left of the robot vacuum cleaner to position “I”; and the vacuum cleaner shall be operated automatically (When the robot vacuum cleaner is completely discharged, you shall need to charge for a while for automatic operation).
  2. The ambient temperature is very low (under 0 °C) or very high (above 50 °C). Please use the robot vacuum cleaner at an ambient temperature from 0 to 40 °C.
  3. Please ensure that the on/off button on the side of the robot vacuum cleaner is brought to position “I”.

Battery not charging

|

  1. Please remove the robot vacuum cleaner and check if the indicator light on the charging dock station is illuminated and ensure that both ends of the power adaptor of the charging dock are connected.
  2. Loose contact. Please clean the spring contacts on the charging dock and the charging contacts on the robot vacuum cleaner.
  3. Please ensure that the on/off button on the side of the robot vacuum cleaner is brought to position “I”.

**** Does not return to the dock/ station for charging|

  1. There are too many obstacles around the charging dock. Please place the charging dock to an area free of obstacles.
  2. The robot vacuum cleaner is too far away from the charging dock. Bring the robot vacuum cleaner closer to the charging dock and try again.
  3. Make sure that the charging stand station is plugged and there is energy.

Abnormal operation| Turn off and on again.
Operates with abnormal noise.| Foreign materials may have entered to the main brush, side brushes and the wheels. Please turn off the robot vacuum cleaner and clean it.
**** Cleaning performance is low / dust leaks|

  1. Dust container is full. Please clean the dust container.
  2. Filter is clogged. Please clean or replace the filter.
  3. Foreign materials may have entered to the main brush. Please clean the main brush.

**** Cannot connect to the Wi-Fi network.|

  1. Wi-Fi signal is weak. Make sure that the Wi-Fi signal in the location of the robot vacuum cleaner is strong.
  2. There is a cutoff in Wi-Fi connection. Please reset Wi-Fi, download the latest mobile application and try again.
  3. Password is not entered correctly.
  4. The router used is a model that operates in 5G frequency band (this robot vacuum supports the 2.4G frequency band only).

---|---
Timed   cleaning   feature does not operate| Charging level is low. Timed cleaning can only be started when the charge level is higher than 20%.
The vacuum cleaner consumes power while it is in the charging dock| The vacuum cleaner consumes very little amount of power while it is in the charging dock; this feature allows to keep the battery performance in the best level.

Failure List
When the robot vacuum cleaner switches to the error position, the illuminated home button on the upper body starts to blink red and gives an audible warning. Follow the audible warning to resolve the fault.

Audible Warning Solution

Error 1: Battery error. Please refer to the manual or the application.|  Battery temperature is very high or very low. Wait until the battery temperature reaches the normal values (0 °C~40 °C/32 °F~104 °F).
Error 2: Wheel error. Please refer to the manual or the application.| Please check for any foreign material stuck in the wheels and restart the vacuum cleaner.
Error 3: Side brush error. Please refer to the manual or the application.| Please check for any foreign material stuck in the side brush and restart the vacuum
Error 4: Main motor error. Please refer to the manual or the application.|

  • Please check whether there is any foreign material stuck at the rear of the rotating brush (in the air flow path) and restart the vacuum cleaner.
  • Please check the dust container and the filter, and restart the vacuum cleaner.

Error 5: Turbo brush error. Please refer to the manual or the application.| Please remove the rotating brush, and clean the connection part of the rotating brush, rotating brush cover and the dust nozzle. Restart the vac- uum cleaner after cleaning.
Error 6: Water pump error. Please refer to the manual or the application.|  Please clean the water tank and the water flow under the vacuum cleaner and check the mop- ping module. Please try to restart the vacuum cleaner after cleaning.
---|---
Error 7: Laser sensor error. Please refer to the manual or the application.| Please check for any foreign material inside the laser sensor, clean if required and restart the vacuum cleaner.
Error 9: Charging operation error. Please clean the charging contact area.| Please check for any contamination in the charging area and clean the charging poles.
Error 10: Software error. Please turn off and restart again.| Please bring the main button to position O and back to position I and restart the vacuum cleaner
Error 12: Abnormal operation. Please make sure that the main button is turned on.| Please bring the main button to on position initially

References

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