EVO Business Resource Centre Simplifying Payments Around The Globe User Guide
- June 13, 2024
- EVO
Table of Contents
Simplifying Payments
around the globe
Business Resource Centre Operating Guide
Welcome
Thank you for choosing EVO Payments. We value your business and are fully committed to making card acceptance easy for you and your customers. In this guide you will find information about our online reporting portal – Business Resource Centre (BRC) – that will help you manage the reporting and admin side of your card payments.
Accessing the BRC
In order to access your information via the BRC the first step is to create a
Username and Password. On successfully signing up to EVO Payments UK you will
receive a welcome email from our customer support team.
This email will provide details of your Customer Number. You need your
Customer Number and the last 4 digits of your Bank Account (provided on your
merchant application) in order to create an account on the BRC
Welcome and thank you for choosing EVO Payments International. One of the many
benefits of choosing EVO Payments International for your payment acceptance
needs is our Business Resource Centre (BRC). This is your online portal that
holds all the necessary information to your account, including daily
transaction details, electronic statements and monthly account billing. You
can access the BRC portal through a link from our web site Please visit the
portal right away to set up your customer profile and to directly add the link
to your bookmarks for easy access: https://portal.evopayments.eu/business To
login in for the first time click on the “Create an account” link and enter
your account number: GB and the last 4 digits of the Bank Account provided on
your Payment Acceptance Agreement. In order to protect your business from the
threat of card fraud each EVO Payments International customer may be requested
to attest, or certify, their PCI DSS compliance on an annual basis. PCI DSS is
an information security standard for all businesses that handle credit and
debit cards from the major card schemes. Annual certification is a simple
process that involves 3 elements to be completed via our PCI DSS web portal:
- Complete your PCI profile 2. Complete self-assessment questionnaire 3.
Attest your compliance The set up of your account and the way that you accept
cards for your business will be assessed in order to determine your PCI DSS
obligations. If you are required to actively participate in the programme, you
will be contacted via email in the coming weeks to introduce you to our
‘Simple PCI DSS’ program and web portal. The service is run in conjunction
with Sysnet Global Solutions. Should you experience any difficulty with any
aspect of the PCI process please do not hesitate to contact us. We are looking
forward to supporting your business!
Yours sincerely,
Customer Support
00442037883419
[email protected]
To create the BRC account you need to go the following URL https://portal.evopayments.eu/business and the link > Create an account. If you lose your details contact the EVO PAYMENTS support team for a replacement.
This will bring up the Create Account page where you must enter your Customer Number and the last 4 digits of your Bank Account in order to create your BRC logon credentials i.e. Username and Password.
When you go to the URL https://portal.evopayments.eu/business the next time you simply enter this Username and Password to access the BRC. Bookmark this link on your PC so you can return to the site quickly and easily.
There are 6 links within the BRC which will now be described in turn.
Customer Summary
Once logged in to the BRC the initial home page provides a summary of the customer information. This includes 3 sub sections:
- Customer Details incl. address and contact information that EVO Payments have on file
- Financial Details incl. account details on file for debiting and crediting funds
- Details of the products and services incl. pricing details and contract term
Transactions
The Transactions Tab allows you to search through your transactions. There are 2 options:
- Search by a particular day using the date format DD/MM/YYYY
- Search by a transaction reference number Should you also have multiple outlets within an account you can also select the appropriate outlet ID.
The search result can then be easily printed or exported in either Excel or CSV format.
Reports
The Report Tab allows you to review multiple transactions within a specific data range. The maximum date range is 31 days and the search range must be completed using the date format DD/MM/YYYY.
The report will be exported to Excel and will display the following fields.
Chargebacks
The Chargebacks Tab allows you to review details of any chargebacks within a specific data range. The maximum date range is 30 days and the search range must be completed using the date format DD/MM/YYYY.
Statements and Invoices
This Tab provides Statements and Invoices history for the last 3 reporting
periods.
Note: We recommend that all merchants save copies of their statements &
invoices in a secure location for future reference.
A sample copy of an EVO Payments invoice is copied overleaf.
Support
The Support Tab provides details of the EVO Payments customer support number (0800 032 5658) and email address [email protected].
FAQs
This Tab provides a link to the EVO Payments web site (www.evopayments.eu) where some customer FAQs are listed. For more detailed information please refer to your Customer Operating Instructions Guide.
