omega OCI95Z Induction Cooktop Instruction Manual

: June 13, 2024
: Omega

Table of Contents

omega OCI95Z Induction Cooktop
Product Information
Important Safety Warnings
Appliance Details
Electrical Connection
Installation
Operating Instructions
Warranty
References
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Download This Manual (PDF format)

omega OCI95Z Induction Cooktop

omega-OCI95Z-Induction-Cooktop-product

Product Information

Induction Cooktop – OCI95Z

Thank you for purchasing an Omega Appliance. The OCI95Z Induction Cooktop is tailored for the modern aesthetic and lifestyle of busy people. It offers a stunning form and clever functionality, combining sleek, chic, and sophisticated design with effortless operation. Omega sources the best craftsmanship and innovation from international design houses to deliver a product that stands for design-led balance.

For further information about your Omega Appliance, including warranty registration, manuals, features, and specifications, please visit omegaappliances.com.au (if you are in Australia) or omegaappliances.co.nz (if you are in New Zealand). You can also contact our Customer Care team via email or phone numbers provided below.

Usage Instructions

Please read the following instructions carefully to ensure proper installation, operation, and maintenance of your OCI95ZInduction Cooktop for optimum performance:

Before installing and using the appliance, read the instruction booklet provided. Retain these instructions, proof of purchase, and other important documents about the product for future reference.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
After removing the packaging, carefully inspect the appliance for any damage. If you find any damage, do not attempt to install the appliance and immediately contact your retailer. Ensure that packaging materials are collected and kept out of reach of children.

Disposal Information

If you wish to discard this product, please contact your local authorities to inquire about the correct method of disposal.

Important Safety Warnings

IMPORTANT: Read the assembly instruction section and safety precautions of the instruction booklet carefully before unpacking and using the appliance.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
After removing the packaging, make sure to check if there is any damage to the appliance. If there is any damage, never attempt to install the appliance and immediately contact your retailer. As packaging materials can be dangerous to children, they need to be collected immediately and put out of reach.

Contact Details

For any questions or concerns, our customer service team is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

Australia Contact Details: Phone – 09 415 6000

Stay Connected

Stay up to date with Omega Appliances and find simple and easy recipes by following us on social media:

Facebook: facebook.com/omegaappliances
Instagram: instagram.com/omegaappliances_aus

Thank you for purchasing an Omega appliance

Tailored for the modern aesthetic and lifestyle of busy people, your new Omega Appliance will make a welcome addition to the family.

Omega caters to style-savvy customers who look for a balance between stunning form and clever function.

This means a combination of sleek, chic, sophisticated design yet effortless functionality.

And we source from the best. The best craftsmanship. The best innovation. From the best international design houses.

All are brought together under an appliance that stands for design-led balance.

Please take the time to read through the following instruction manual to familiarise yourself with the installation, operation requirements, and maintenance to ensure optimum performance.

Further Information

For important information about your Omega Appliance such as warranty registration, manuals, features, and specifications please visit omegaappliances.com.au (if you are in Australia) and omegaappliances.co.nz (if you are in New Zealand) or contact our Customer Care team on the below email or phone numbers.

Registering Your Warranty

For peace of mind, you can register your warranty at omegaappliances.com.au. Further information on the Warranty can be found at the end of this manual.
Contact Us

Our customer service team is here to help you with any questions or concerns.
Both teams are on call Monday to Friday 9.00 am to 5.00 pm and of course, you can always send an email at

Australia Contact Details

Monday to Friday 9.00 am – 5.00 pm
Email: support@residentiagroup.com.au.
Phone: 1300 11 4357

New Zealand Contact Details

Monday to Friday 9.00 am – 5.00 pm
Email: customercare@monacocorp.co.nz.
Phone: 09 415 6000

To stay up to date and find simple and easy recipes, follow us on our socials: facebook.com/omegaappliances instagram.com/omegaappliances aus.

omega appliances
@omegaappliances_aus

READ THE INSTRUCTION BOOKLET BEFORE INSTALLING AND USING THE APPLIANCE.

It is important that you retain these instructions, proof of purchase as well as other important documents about this product for future reference. The manufacturer will not be responsible for any damage to property or to persons caused by incorrect installation or improper use of the appliance.

Due to continual product development, Omega reserves the right to alter specifications and appearances without notice.

Disposal Information

Most of the packaging materials are recyclable. Please dispose of these materials through your local recycling depot or by placing them into appropriate collection containers.
If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal.

Important Safety Warnings

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
After removing the packaging, make sure to check if there is any damage to the appliance. If there is any damage, never attempt to install the appliance and immediately contact your retailer. As packaging materials can be dangerous to children, they need to be collected immediately and put out of reach.
In certain circumstances, electrical appliances may be a safety hazard. Check the conformity of voltage and power settings, which are specified on the information plate attached to the appliance and/or packaging, with the usage conditions available.
Do not place heavy objects in or on these appliances, use for storage or as a cutting surface as sharp edges can damage the surface. This appliance is designed for cooking food only. Use flat-based, stable, inductive cooking-rated cooking vessels only.
This appliance is designed for domestic household use only and for the cooking of domestic food products. Use as a commercial appliance will void the warranty. It should not to be used in a marine environment or outdoors and must be fully built-in. Do not use the appliances until fully installed.
A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
The electrical connection must be accessible after installation. The appliance must be electrically isolated before any maintenance can be performed.
The appliance is not intended to be operated by means of an external timer or a separate remote-control system.
Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.
Ensure that the kitchen is well-ventilated or mechanical ventilation is in use while cooking on this appliance.
Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminum, plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to the surface.
WARNING – The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under-bench access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of the unit will be expelled by inbuilt fans – do not block.
WARNING – The cooktop will become hot during and directly after use. Do not touch the surface during this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.
Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to clean properly can damage the unit. Do not use a steam jet or any other high-pressure cleaning equipment to clean the appliance.
When the appliance is not being used, turn the appliance off.
Where this appliance is installed in a caravan, it shall NOT be used as a space heater.
Do not modify this appliance.
Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g. dishcloth) and dry it with a soft dry tea towel.
All cabinetry and materials used in the installation must be able to withstand a minimum temperature of 50°C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below the guidelines given above. Any damage caused by the appliance being installed without adhering to the temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the under-bench section of the cooktop.
The appliance must be installed and put into operation by an authorized technician under the conditions provided by the manufacturer in this manual. The manufacturer cannot be held responsible for any damage that might occur due to faulty installation.
Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in heat being transferred to the bench top. Ensure that correct sized pots & pans are used. Pans should be lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without cookware placed on it. Do not place empty cookware onto the cooking zones when in use.If any cracking is noticed on the cooktop, turn the appliance off immediately and call your Authorised Service Centre.

Appliance Details

Electrical Details Rated Voltage: Single phase 220-240 Vac ~50 Hz
Rated Power Input: 9400W
Supply Connection: Hard-wired

This information can be found on the rating plate (identification plate) affixed to the underside of the appliance.

Sizes:

Relevant Sizes	Width (mm)	Length (mm)	Height (mm)
Cooktop Size	900	520	60
Cut-out Size	874	494	–

Due to continual product development, Omega reserves the right to alter specifications or appearances without notice. Dispose of packaging responsibly – recycle where facilities are available.

Electrical Connection

LOCAL AUTHORITY REQUIREMENTS
Installation is only permitted by a licensed electrician and carried out according to instructions provided by the manufacturer. Incorrect installation might cause harm and damage, for which the manufacturer accepts no responsibility.

Electrical Installation
Before carrying out the connection to the power supply, the voltage rating of the appliance (stamped on the appliance identification plate) must be checked for correspondence to the available mains supply voltage, and the mains electric wiring should be capable of handling the oven’s power rating (also indicated on the identification plate). If you have any doubts, call in a qualified technician.

NOTE: For connections to the mains power supply, never use adapters, reductions or multiple power points as these
may overheat and catch fire. Do not install separate timers.
After having installed the appliance, the switched outlet must always be in an accessible position. The electrical safety of this appliance can only be guaranteed if the cooktop is correctly and efficiently earthed, always ensure that the earthing is efficient; if you have any doubts call in a licensed electrician to check the system. The manufacturer declines all responsibility for damage resulting from an installation that has not been correctly earthed.

WARNING: If any damage occurs to the power cable during or after installation, it must be replaced immediately by a licensed electrician with a replacement cable from your Service Centre.

The cooktops are to be connected to a single phase 220-240Vac 50 Hz supply. The appliance is designed for a fixed connection to the mains. This means that disconnection with a suitable – isolating switch must be incorporated in the fixed wiring in accordance with the wiring rules. The power supply cord must not touch against any hot surfaces and must be placed so that its temperature does not exceed 75 °C at any point along its length.

Wire cross-sectional

area(mm2)

Connection mode

|

L1

|

L2

|

N

|

E

---|---|---|---|---
Single phase 1N~| －| Minimum 2.5mm| Minimum 2.5mm| Minimum 2.5mm

The adjacent furniture must be able to withstand a minimum temperature rise of 50°C above the ambient temperature of the room it is located in, during periods of use. The power supply to the appliance must be cut off before any adjustments or maintenance work is done on it.

Preparation for Installation and Use
Manufactured with best quality parts and materials, this modern, functional, and practical cooktop will meet your needs in all respects. Make sure to read the manual to obtain successful results so as not to experience any problems in the future. The information given below contains rules that are necessary for correct positioning and service operations. They should be read without fail, especially by the technician who will position the appliance.
Choosing a Location for the Cooktop
There are several points to pay attention to when choosing a location for your cooktop. Make sure to take into account our recommendations below in order to prevent any problems and dangerous situations, which might occur later!
When choosing a location for the cooktop, attention should be paid that there are no flammable or combustible materials in the close vicinity, such as curtains, oil, cloth etc. which quickly catch fire.
Furniture surrounding the cooktop must be made of materials resistant to temperatures above 50 C°. Required changes to wall cabinets and exhaust fans above a built-in cooktop as well as minimum heights from the oven board are shown in Figure 1. Accordingly, the exhaust fan/rangehood should be at a minimum height of 65 cm from the cooking surface of the cooktop. If there is no exhaust fan/rangehood, the height should not be less than 70 cm. Take note that the instruction manual for the rangehood may specify a different minimum distance. If so, the greater distance must be used. omega-OCI95Z-Induction-
Cooktop-fig-2

Installation

Installation of Built-In Cooktop
In order to prevent leakage of any liquids on the counter, a special sealing tape is supplied together with your cooktop. Apply this seal around the bottom edge of the cooktop (see below). The brackets are installed to hold the cooktop in place. Cut out a hole in the bench top as shown below. Place the cooktop (controls to the front) in the hole and fix in position using the brackets.
All induction cooktops are fitted with cooling fans that draw fresh air from the rear of the unit and expel the warmed air through vents at the front. When installing your cooktop, the ventilation requirements are as follows:

A 5mm ventilation cut-out below the benchtop which is the width of the cooktop.
A 10mm ventilation cut-out in the base of the cabinet which is the width of the cooktop.
A 50mm gap behind the oven or drawers.
A minimum gap of 30mm between the cooktop base and the oven/cabinet top/drawer/shelf.
Ventilation gaps should not be obstructed by any drawers, cupboards, etc.
This diagram is a typical example when fitted above an oven or drawer.
If there is access to the cooktop base (for through a cupboard), a board must be placed a 30mm below the cooktop that prevents anyone from touching the cooktop base. The board must the ventilation requirements above and be to allow access during maintenance, etc.

Operating Instructions

Max. 1800/2300W Zone
Max. 1800/2300W Zone
Max. 3000/3600W Zone
Max. 2200/3000W Zone
Max. 1800/2300W Zone
Max. 1800/2300W Zone
Max. 3000/3600W Zone
Control panel
Heating zone selection controls
Timer control
Boost control
Key-lock control
ON/OFF control

The induction cooktop appliance is operated by touching buttons, with the functions confirmed by LED displays and acoustic signals.

Turning the Cooktop On and Off

NOTE: Do not operate the cooktop without first placing a suitably sized cooking vessel containing food on the appropriate cooking zone. Missing or incorrectly sized cookware will cause the “U” fault to be displayed on the Heat level display (cooking zone off). Turn off the cooking zone or replace the cookware to continue cooking.
Touch the ON/OFF control for a while. After powering on, the buzzer beeps once, all displays show “–“ or “– –“, indicating that the induction hob has entered the state of standby mode.
Place a suitable pan on the cooking zone that you wish to use. Make sure the bottom of the pan and the surface of the cooking zone are clean and dry. Touching the heating zone selection control and the indicator next to the key will flash.

Adjust the heat setting by touching the slider control. If you don’t choose a heat setting within 1 minute, the Induction hob will automatically switch off.

A particular cooking zone can be turned off in 2 different ways:

Selecting the cooking zone & then simultaneously pressing the Sliding Button at either end at the same time, after which a beep signal sounds and “0” appears in the Heat Level Display.
Reduction of the heat setting to “0” by operating the Sliding Button to the left. When this happens, the associated Decimal Point of the cooking zone will also be turned off. If there is residual heat from this hotplate remaining, a red “H” will be shown in the Heat Level Display area.

The Boost Function
The Boost function is available at each cooking zone. It is used to speed up the initial heat-up time (say boil a pot of water). Select a cooking zone and set the Heat level. While the decimal point on the display is lit, press the Boost button. The display will alternate between “b” and the heat setting.
Note: The Boost function is not always available (depending on what else is being used), and if the power requirements are exceeded, the display will flash with an alternative setting for 3 seconds. Do not leave the appliance unattended while this function is active.
To disable the Boost function, press the Boost button for the cooking zone again (so the Decimal Point is lit) and adjust the heat setting with the Sliding Button. The display will no longer alternate between “b” and the heat setting.
Locking the Keys

The child lock is used to set the appliance up so when it is first turned on, it is in a locked mode (which must be unlocked before a cooking function can take place). While locked, touch modifications (e.g. increase heat settings) and others will not be possible. It is only possible to switch the appliance off.
Turn the appliance on, but do not activate any functions. Press the Key lock button. The timer display will show an “Lo” and will remain locked even if the unit is turned off & on.
To unlock the unit, press the Key lock button and hold for a while. The “Lo” displays will switch back to the heat settings and will not be active when the unit is next turned on.
The Key Lock button can be used to stop access to any functions (except the On/Off function) while the cooktop is being used. Once the cooktop has been set up to cook, press the Key Lock button for 2 seconds until there is an audible alarm and the key lock symbol will be lit. Repeat the process to remove the key lock (the key lock symbol will no longer be lit). If the unit is turned off & on, the key lock will remain active.

Over-Temperature Switch Off

Because the controls are very close to the hotplates on the front of the cooktop, it is possible that a pot can be placed half on the control and not sensed by the sensor safety cut off (not covering a sensor). This can cause the cooktop to heat up to a very high temperature, which makes the glass and the buttons untouchable without burning a finger.
To prevent the cooktop control unit from damage caused by overheating, a temperature sensor is available on the touch control unit which will turn the appliance off when overheating occurs.

Minute-Minder (1 – 99 minutes)

The minute minder allows to set up a timer that does not affect the operation of the heating elements (the heating elements must be off when set). Press the timer button & the timer display will show the current set time (to start, 00) with a blinking decimal point. Use the Sliding control to adjust the time. After 10 seconds of no changes, the time will be set, the decimal point will stop blinking and the timer will begin to count down. At the end of the time, the alarm will sound for 30 seconds unless stopped by pressing any button. The time can be adjusted at any time by pressing the timer button to activate the timer & adjusting with the Sliding control.

Cooking Zone Timer (1 – 99 minutes)
The Cooking Zone Timer can be set to control individual heating elements. Activate a heating element & set the heat level. While still active, press the timer button and adjust the time as for the Minute minder. Multiple heating elements can be set up with different times. There are 4 LEDs around the timer display which represent the timers for the 4 heating elements, and which heating element is going to run out next (the timer display shows this).
When a timer runs out, the alarm will sound for 30 seconds, the timer display will flash 00, the LED representing the heating element will flash and the heating element will turn off. After 30 seconds (or a button is pressed), the timer will switch to the next shortest timer set (if all heating elements have turned off, the cooktop will turn off). Timers can be adjusted in the same way at any time.
Combining Two Zones

The two left and two right zones can be combined into one big zone.
Touch the Combine button to activate this big zone function.
Adjust the heat setting by touching the slider control.
Note: For use as a big zone, we recommend the following cookware shapes and sizes: Shape: Square or oval.
Size: 250 to 280 mm diameter.

Default Operating Time
Auto shutdown is a safety function for your induction hob. It automatically shuts down if you ever forget to turn off your cooking. The default operating times for various power levels are shown in the table below:

Power level	1	2	3	4	5	6	7	8	9
Default operating time (hour)	8	8	8	4	4	4	2	2	2

When the pot is removed, the induction hob will stop heating immediately and the hob will automatically switch off after 2 minutes.

NOTE: Cleaning and maintenance operations must only be carried out when the cooktop is cool (all residual heat indicators are off).
The appliance should be disconnected from the power outlet or turned off at your isolation switch before commencing any cleaning process.
Do not use plastic, plastic-coated or aluminum cooking equipment on this appliance.

Cleaning the Cooktop
All cookware used on this appliance should be rated for induction cooking by the manufacturer. Cookware with rough bases should not be used as they can scratch the glass ceramic surface. The base of the good cookware should be as thick and flat as possible. Before use, make sure that cookware bases are clean and dry.
Always place the cookware on the cooking zone before it is switched on. If possible, always place the lids on the cookware. The base of any cookware used must not be smaller or larger than the cooking zones; they should be the proper size as indicated below, so as not to waste energy. If incorrectly placed, the U symbol will be displayed. omega-OCI95Z-Induction-Cooktop-
fig-13

Before cleaning the cooktop, first isolate the cooktop from the power. Once done, ensure that there is no residual heat stored in the appliance. Vitro-ceramic glass is very resistant to high temperatures and overheating. If there is residual heat stored in the appliance, the related residual heat indicator lamp will be on. In order to avoid burns, let the appliance cool down.
Remove all spilt food and fat with a clean damp, warm, slightly soapy, dishcloth. Rinse cloth and wipe cooktop again until clean, then wipe the cooktop dry with a clean tea towel or dry soft cloth.
If aluminum foil or plastic items are accidentally melted on the vitro-ceramic surface, they should be immediately removed from the hot cooking area with a scraper specifically for vitro-ceramic glass. This will avoid any possible damage to the surface. This also applies to sugar or food containing sugar that may be spilled on the cooktop. Enameled steel, aluminum & copper will leave a residue on the surface that should be removed immediately, or permanent damage may occur.
In the event of other food melting on the cooktop surface, remove the dirt when the appliance has cooled down. Use cleaner for glass ceramic or stainless steel when cleaning the surface.
Do not use abrasive sponges to clean the vitro-ceramic surface. These materials may damage the surface.
Do not use chemical detergents, sprays or spot removers on the vitro-ceramic surface. These materials may cause fire or the vitro-ceramic color to fade. Clean with a damp, warm, slightly soapy, dishcloth.

WARNING: Using cookware that is too large can cause discoloration or damage to the cooktop surface around the heat zones, which is NOT covered under warranty.

Warranty

WARRANTY TERMS AND CONDITIONS
COOKTOPS
This document sets out the terms and conditions of the product warranties for Residential Group Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance. IN THIS WARRANTY

acceptable quality’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL;
ACL’ means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010;
Appliance’ means any Residentia Group product purchased by you accompanied by this document;
ASR’ means Residentia Group authorised service representative;
Residential Group’ means Residential Group Pty Ltd of 165 Barkly Ave, Burnley VIC 3121, ACN 600 546 656 in respect of Appliances purchased in Australia;
major failure’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Residential Group, at its discretion, to repair an Appliance during the warranty Period
Warranty Period’ means:
where the Appliance is used for personal, domestic or household use (i.e. normal single-family use) as set out in the instruction manual, the Appliance is warranted against manufacturing defects for 24 months, following the date of original purchase of the Appliance;
you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.

This warranty only applies to Appliances purchased and used in Australia and is in addition to and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia.
During the Warranty Period Residentia Group or its ASR will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Residential Group or its
ASR may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Residential Group. This warranty does not apply to light globes, batteries, filters, seals or similar perishable parts.
Parts and Appliances not supplied by Residentia Group are not covered by this warranty.or
You will bear the cost of transportation, travel and delivery of the Appliance to and from Residentia Group or its ASR. If you reside outside of the service area, you will bear the cost of:
- travel of an authorized representative;
- transportation and delivery of the Appliance to and from Residentia Group or its ASR, in all instances, unless the Appliance is transported by Residentia Group or its ASR, the Appliance is transported at the owner’s cost and risk while in transit to and from Residentia Group or its ASR. Proof of purchase is required before you can make a claim under this warranty.
You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Residentia Group is not liable in the following situations(which are not exhaustive):
- The appliance is damaged by: accident misuse or abuse, including failure to properly maintain or service normal wear and tear
- power surges, electrical storm damage or incorrect power supply
- incomplete or improper installation
- incorrect, improper or inappropriate operation
- insect or vermin infestation
- failure to comply with any additional instructions supplied with the Appliance;
- The appliance is modified without authority from Residentia Group in writing;
- the Appliance’s serial number or warranty seal has been removed or defaced;
- The appliance was serviced or repaired by anyone other than Residential Group, an authorized repairer or ASR.
This warranty, the contract to which it relates and the relationship between you and Residentia Group are governed by the law applicable where the Appliance was purchased
To the extent permitted by law, Residential Group excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use or nonuse of the Appliance.
For Appliances and services provided by Residentia Group in Australia, the Appliances come with a guarantee by ResidentiaGroup that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates.
At all times during the Warranty Period, Residentia Group shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.
Missing parts are not covered by warranty. Residential Group reserves the right to assess each request for missing parts in a case-by-case basis. Any parts that are not reported missing in the first week after purchase will not be provided free of charge.
To enquire about claiming under this warranty, please follow these steps:
- carefully check the operating instructions, user manual and the terms of this warranty;
- have the model and serial number of the appliance available;
- have the proof of purchase (e.g. an invoice) available;
- telephone the numbers shown below.
You accept that if you make a warranty claim, Residentia Group and its ASR may exchange information in relation to vou to enable Residentia Group to meet its obligations under this warranty.

IMPORTANT
Before calling for service, please ensure that the steps in point 13 have been followed.

CONTACT SERVICE

Service:
1300 11 HELP (4357)

The Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. reasonable te ceases as at orange. to are maso tale to have the ponds repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.