electriQ HS24-600-2DGW Electric Designer Radiator with Smart App User Manual
- June 13, 2024
- ElectriQ
Table of Contents
- HS24-600-2DGW Electric Designer Radiator with Smart App
- electriQUK
- SAFETY INSTRUCTIONS
- PARTS SUPPLIED
- INSTALLING WITHIN A BATHROOM
- INSTALLATION OF THE HEATING ELEMENT
- OPERATION
- DEFAULT TIMER PATTERN
- PROGRAMMING THE TIMER
- CONFIRMING THE TIME
- ADJUSTING THE TIMER PATTERN
- CONNECTING THE APPLIANCE TO WIFI
- MODES AVAILABLE FOR SETUP
- REGISTER THE APP
- SETTING UP YOUR HOME WITHIN THE APP
- CREATING ROOMS
- CONNECTING USING AP MODE (ALTERNATIVE METHOD)
- CONTROLLING YOUR APPLIANCE THROUGH THE APP
- PROGRAM DATA / WEEKLY TIMER:
- GROUPING
- SMART SCENES
- AUTOMATION
- CONNECTION TROUBLESHOOTING
- MAINTENANCE
- TROUBLESHOOTING
- DECLARATION OF CONFORMITY
- TECHNICAL DATA
- APPENDIX
- PRODUCT FICHE
- Documents / Resources
USER MANUAL
HS24-600-2DGW Electric Designer Radiator with Smart App
ELECTRIC DESIGNER RADIATOR WITH
SMART APP
(DUAL HEATING ELEMENTS)
HS24-600-2DGW
HS24-600-2WW
HS24-600-2LGW
HS24-600-2BW
VS6-1800-2DGW
VS6-1800-2WW| VS6-1800-2BW
VS6-1800-2LGW
VS8-1800-2.4LGW
VS8-1800-2.4WW
VS8-1800-2.4DGW
VS8-1800-2.4BW
---|---
Thank you for choosing electriQ
Please read this user manual before using this heater and keep it safe for
future reference.
Visit our page www.electriQ.co.uk for our entire
range of Intelligent Electricals
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WE’RE HERE TO HELP
Should you have any problems or questions with your purchase, please contact a
member of our customer service team.
0330 390 3061
support@electriQ.co.uk
Mon-Fri | 9am to 5pm
Unit 2A, Trident Business Park,
Neptune Way, Leeds Road,
Huddersfield, HD2 1UA
SAFETY INSTRUCTIONS
IMPORTANT: Carefully read the instructions before operating the unit.
-
This appliance is for indoor use only.
-
Rating: This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
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If you are in any doubt about the suitability of your electrical supply have it checked and, if necessary, modified by a qualified electrician.
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This heater has been tested and is safe to use. However, as with any electrical appliance – use it with care.
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Disconnect the power from the unit before dismantling, assembling or cleaning.
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This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be carried out by children.
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Children aged from 3 years and less than 8 years shall only switch the appliance on or off provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate, or clean the appliance or perform user maintenance.
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Children under 3 years should be kept away unless continuously supervised.
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Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
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Do not clean the unit by spraying it or immersing it in water.
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Never connect the unit to an electrical outlet using an extension cord. If an outlet is not available, one should be installed by a qualified electrician.
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Never operate this appliance if the unit, cord or plug is damaged. Ensure the power cord is not stretched, exposed to sharp object/edges, or routed under the unit.
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Any service other than regular cleaning should be performed by an authorised service representative. Failure to comply could result in a voided warranty.
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Do not use an external timer.
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The heater must not be located immediately below a socket outlet.
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Always ensure the unit is secure before operation. It must be securely attached to a suitable wall.
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Avoid keeping the unit in direct sunlight for a long periods of time.
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The heater is designed to be used at temperatures above -20°C. If it is exposed to temperatures below this, it must be allowed to warm above this level before operation.
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Do not attempt to repair, disassemble or modify the appliance. This unit contains no userserviceable parts.
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Always unplug or disconnect the appliance from the mains power supply when not in use, or when moving or cleaning it. Do not pull the cord to unplug the heater.
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Do not use the appliance for anything other than its intended use. It is designed for domestic indoor use only.
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There may be a trace of odour during the first few minutes of initial use, or after a period of storage. This is normal and will quickly disappear.
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This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or any flammable liquids are used or stored.
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Never locate this appliance where it may fall into a bathtub or otherwise become exposed to water.
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This appliance is IPX4 rated, and so can be used or installed within a bathroom as long as the appliance and its cables are not within Zones 0-2.
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If used within a bathroom, the circuit must be protected by a suitable RCD to prevent electric shock.
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Do not allow the appliance to be submerged or sprayed with water.
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The unit must be installed in accordance with current regulations for the area of installation.
If unsure, professional advice should be sought. -
WARNING: To reduce the risk of fire or electrical shock, DO NOT use this appliance with any solid-state speed control device or any variable speed controllers.
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Installation must be in accordance with all relevant local regulations applicable at the time of installation.
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If electrical work is carried out within the bathroom which involves addition or alteration of existing circuits, it may be notifiable to your local building control department (Part P). If unsure, professional advice should be sought.
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Ensure that your heater is filled with glycol. If filling up your heater with Glycol, ensure to leave room inside the unit for expansion. It is recommended to leave 10 percent of the unit empty to allow for expansion of the liquid during operation.
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As the room temperature sensor is close to the radiator, it is unavoidable that heat from the radiator will affect the room temperature reading during operation. This is normal for all heaters with built in room temperature sensors.
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Illustrations in this manual may differ from the final product, this is due to constant product development and improvement. There may also be slight variations between different models covered by this manual.
PARTS SUPPLIED
INSTALLING WITHIN A BATHROOM
If the appliance is to be fitted within a bathroom, a good understanding of
the zoning within bathrooms is required to ensure the unit is mounted in a
safe position.
The appliance is rated as IPX4 and should be installed outside of Zones 0 -2.
We would advise when the unit is fitted within a bathroom, the plug is removed
from the unit, and a suitable fused spur is installed in accordance with BS
7671. In addition, when used in a bathroom, it must be protected by a suitable
RCD to prevent the risk of electric shock.
Zone 0: | The interior of the bathtub or shower basin. |
---|---|
Zone 1: | The area around the bathtub or shower basin up to a height of 2.25m |
above the floor
Zone 2:| The area stretching to 0.6m outside the bath or shower and above the
bath or shower if over 2.25m
INSTALLATION OF THE HEATING ELEMENT
IMPORTANT: Before drilling, ensure that no wires or pipelines are behind
the wall to prevent damage.
On the unit, you will find a sticker indicating the direction to insert the
heating element.
The heating element MUST be positioned at the base of the unit during
operation.
IMPORTANT: This heater is heavy. Two people are recommended for
installation.
First ensure that you have all the correct parts needed for installation of
the heating element:
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Heating Element
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PTFE Tape
-
Spanner
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The heating element is designed to be fitted into the bottom of the unit and can be fitted into either the left or right port. Before installing, decide on the location where your heater will be mounted, take care to ensure that the element will be accessible and
that the power cord can reach a suitable socket when your heater is mounted to the wall. -
Wrap a few layers of the provided PTFE tape around the thread of the heating element, ensuring the full thread is covered.
-
Then carefully turn the heater so that the port you have chosen for installation is facing upwards. This allows for easy installation of the element and prevents the possible glycol from leaking while the port is open.
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Remove the locking nut from the port using the provided spanner and keep safe for future installation.
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Gently insert the element into the port and screw into place. Ensure that the control panel is facing the front of the unit before installing onto the wall.
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Repeat these steps to fit the second heating element.
WALL MOUNTING
NOTE: Depending on your wall type alternative fixings may be required to
secure the heater to your wall. If in any doubt advice should be sought from a
competant person.
Step 1
Measure the distance between the two columns that you will be hanging your
heater from on the top of the heater and the two ends on the bottom of the
rail. Then measure the distance vertically between the top and bottom holes.
Make a note of the measurement, and mark four points on the wall that distance
apart. Use a spirit level to ensure that they are level.
Step 2
Drill 4 holes into the wall in the positions marked using a Ø10mm drill bit
and insert the wall plugs provided. Secure the brackets to the wall using the
screws and washers provided with the grooves all facing upward, then insert
the bracket covers onto the grooves.
Ensure that the brackets are secure before commencing onto the next
step.
Step 3
Carefully hang the radiator onto the brackets. It is highly recommended
that two people perform this step, due to the weight of the radiator.
OPERATION
MODES
Press the Mode button to change between the five different modes. The symbol
on the display will indicate the currently selected mode:
ICON | MODE | DESCRIPTION |
---|---|---|
COMFORT | Use the DECREASE and INCREASE buttons to set the desired room |
temperature between 7°C and 30°C. When the desired temperature is set the
radiator will heat (to the set Radiator temperature) and will remain at that
until the desired room temperature is reached, at which point it will then
work to maintain the temperature set.
| ECO| Use the DECREASE and INCREASE buttons to set the desired room
temperature between 7°C and 30°C. When the desired temperature is set the
radiator will heat (to the set Radiator temperature) and will remain at that
until the desired room temperature is reached, at which point it will then
work to maintain the temperature set.
| ANTI-FROST| Anti-frost Mode is ideal for long term anti-frost protection.
Within this mode it will aim to keep the radiator at 7°C which will help
prevent freezing temperatures within the room.
| WEEKLY TIMER| This mode should be selected for the unit to operate on a 7
day timer. The timer can be wet using the control panel, but for easier setup
we would advise on using the App. Before activating the Weekly timer, it is
advisable to go into Comfort and Eco modes to confirm that the desired room
temperature set is correct.
| RADIATOR / BOOST| Use the DECREASE and INCREASE buttons to set the
temperature of the radiator between 40°C and 80°C. This setting will run for 2
hours. To adjust the length of BOOST operation, press and hold the MODE button
for 3 seconds until the time displays, then use the INCREASE and DECREASE
buttons to adjust the duration.
OTHER FUNCTIONS
ICON | MODE | DESCRIPTION |
---|---|---|
CHILD LOCK | Press and hold the increase and decrease buttons for 5 seconds |
to activate the child lock. In child lock mode no other functions are
accessible, and the lock symbol will show on the screen. Repeat to exit the
child lock.
| Wi-Fi| Used to indicate when the unit is ready to connect to WiFi, or when
the WiFi connection is active. See the WiFi section for more information.
| OPEN WINDOW DETECTION| When this feature is activated, the unit will monitor
the room temperature, and if it drops by 2°C in a 5-minute period, it will
change from the current operating mode to ANTI-FROST mode. After 60 minutes in
ANTI-FROST mode it will return to the previously selected mode.
| HEATING INDICATOR| When the heating element is running, the degree symbol on
the display will flash.
ADDITIONAL SETTINGS
To Access the additional settings, press and hold the INCREASE button for 10
seconds while the unit is in standby. While within the additional settings use
the INCREASE and DECREASE buttons to change their values, and the MODE button
to move to the next setting.
OPTION | MODE | DESCRIPTION |
---|---|---|
FO | TEMPERATURE COMPENSATION | If the room temperature displayed is not |
accurate, the temperature compensation option can be altered to improve the
accuracy of the temperature displayed. (Note due to the proximity of the
sensor to the heat source it is unavoidable for the sensor not to be affected
by the heat emitted from the heater)
Fl| OPEN WINDOW DETECTION| Turn the open window detection feature between Off,
30 and 60. The two figures indicate how long the unit will stay in ANTI-FROST
mode after a significant drop in room temperature is detected.
F2| RADIATOR SURFACE TEMPERATURE
(COMFORT MODE)| Use to set the desired maximum temperature of the radiator
when heating in comfort mode. This defaults to 80°C, but can be set between
40°C and 80°C.
F3| RADIATOR SURFACE TEMPERATURE
(ECO MODE)| Use to set the desired maximum temperature of the radiator when
heating in eco mode. This defaults to 60°C, but can be set between 40°C and
80°C.
F4| Wi-Fi| Use to turn the Wi-Fi on or off. Using the appliance with Wi-Fi
turned off will reduce the amount of standby power consumed by the unit, but
will prevent the use of the features within the app.
The radiator surface temperature option can be used to limit the external
temperature of the radiator. At lower temperatures, this can help prevent the
radiator from getting too hot, should it be in close proximity to vulnerable
people such as children. Even when a low surface temperature is set, we would
advise that children are supervised by a responsible person when in close
proximity to the radiator.
THE WEEKLY TIMER
To use the WEEKLY TIMER, the unit must be changed into WEEKLY TIMER mode using
the MODE button.
The weekly timer is split into 1 hour time slots, and for each timeslot the
unit can be set to run in COMFORT MODE, ECO MODE or DEFROST MODE.
- The days are labelled P1 (Monday) to P7 (Sunday)
- The appliance will use the target temperatures set for each mode. i.e. If while in comfort mode the desired temperature was set to 30°C, the target temperature when the timer changes to comfort mode will also be 30°C.
DEFAULT TIMER PATTERN
The timer is set to change between modes, following the table below, but this can be fully customised by the user.
DAY | TIME | MODE |
---|
P1 to P5
(Monday to Friday)| 0:00 – 5:59| Anti-Frost
6:00 – 7:59| Comfort
8:00 – 17:59| Anti-Frost
18:00 – 21:59| Comfort
22:00 – 23.59| Anti-Frost
P6 to P7
(Saturday to Sunday)| 00:00 – 7:59| Anti-Frost
8:00-9:59| Comfort
10:00-16.59| Anti-Frost
17:00-21.59| Comfort
22:00 – 23.59| Anti-Frost
PROGRAMMING THE TIMER
Although for ease of use, we do advise for the timer to be set up through the
app, it is also possible to program the 7 day timer using the control panel on
the unit. The weekly timer allows the operation for each day to be set
independently.
To enter the programming mode for the timer, the appliance must first be
changed into WEEKLY TIMER mode using the MODE button. Although the unit will
automatically set the time when connected to the internet, the date and time
must be confirmed before adjusting the timer. To adjust the timer follow the
steps below ( We would advise that these are read prior to making adjustments
to familiarise yourself with the process)
CONFIRMING THE TIME
When the unit is powered on, press the MODE button until the unit enters
WEEKLY TIMER mode. Then, press and hold the MODE button for 3 seconds to
adjust the time. Use the INCREASE and DECREASE buttons to adjust the hour
value between 0-23 hours. Press the mode button to confirm the hour value.
The minute value will start to flash. Use the INCREASE and DECREASE buttons to
adjust the minutes value if required between 0 and 59. Press the mode button
to confirm the minute value.
The day value will start to flash ( 1 – Monday to 7 – Sunday) . Use the
INCREASE and DECREASE buttons to adjust the current day. Press the MODE button
again to finalise setting the time. You are now ready to adjust the timer.
ADJUSTING THE TIMER PATTERN
When adjusting the timer, each day is adjusted separately. Once the current
day and time have been confirmed as per the previous page, the unit will then
be ready to adjust the timer. This will start at 00:00 on P1 (Monday)
For each hour, check the symbol that is showing for the operating mode:
| COMFORT
---|---
| ECO
| ANTI-FROST
WITHIN THE TIMER SETTINGS YOU HAVE THE FOLLOWING OPTIONS:
- Press the MODE button to change the operating mode starting at the hour displayed
- Press the INCREASE button to change to review the mode for the next hour.
- Hold the MODE button for 3 seconds to confirm the settings for that day and move to the next day.
Once the settings for all 7 days have been confirmed, you have completed
setting the timer.
In addition to the information above, the edge of the screen also shows the
periods of operation with each of the 24 symbols representing a 1 hour time
slot, running clockwise from the POWER button. When these are illuminated it
indicates the unit is in COMFORT or ECO mode for that time period, and when
not shown indicates the unit is in ANTIFROST mode for that time period.
CONNECTING THE APPLIANCE TO WIFI
DOWNLOAD THE APP TO YOUR PHONE
Download the” TUYA SMART” app, from your chosen app store, using the QR codes
below, or by searching for the app in your chosen store.
|
---|---
https://play.google.com/store/apps/details?id=com.tuya.smart&hl=en|
https://itunes.apple.com/gb/app/tuyasmart-smart-life-smart-
living/id1034649547?mt=8
MODES AVAILABLE FOR SETUP
The appliance has 2 different modes that can be used for connection, Bluetooth
mode and Access Point (AP) mode. It is recommended to use Bluetooth connection
to connect your unit to Wi-Fi. This is the easiest connection method and will
ensure that no time is wasted in getting to use your new heater to its fullest
potential.
If connecting the unit to Wi-Fi using the Bluetooth connection method, ensure
your mobile phone has Bluetooth enabled. For both connection methods ensure
that WiFi has not been disabled in the additional settings on the thermostat
(See Page 11).
Press and hold the MODE button for 5 seconds until the display shows lines
moving in a clockwise direction to enter connection mode. A timer will also
appear in the centre of the display for 3 minutes. After the 3 minutes has
elapsed, the connection mode will stop. If connection is unsuccessful the MODE
button should be held again, and the process repeated. The connection process
should be repeated for the second heating element.
REGISTER THE APP
- Press on the register buttonat the bottom of the screen.
- Read the Privacy policy andpress the Agree Button.
- Enter your email address or phone number and press continue to register.
- A verification code will be sent by the method selected in step 3. Enter the code into the app.
- Type in the password you would like to create. This needs to be 6-20 characters, with letters and numbers.
- The app is now registered. It will automatically log you in following registration.
SETTING UP YOUR HOME WITHIN THE APP
TUYA is designed so it can work with a large number of compatible smart devices within your home. It can also be set up to work with multiple devices within different houses as such during the setup process, the app requires that different areas are created and named to allow easy management of all your devices. When new devices are added, they are assigned to one of the rooms you have created.
CREATING ROOMS
- Press on the ADD HOME button.
- Type in a name for your home,
- Press on the location button to select the location of your home. (See SETTING YOUR LOCATION below)
- New rooms can be added by pressing the ADD ANOTHER ROOM option at the bottom. (See ADD ANOTHER ROOM below)
- Untick any rooms that are not required on the app.
- Press DONE in the top right corner.
SETTING YOUR LOCATION
Use your finger to move the orange HOME symbol.
When the symbol, is in the approximate location of your home, press
theconfirm button in the top right corner.
Location details allows
the app to be set up later to respond to weather conditions in your area.
ADD ANOTHER ROOM
Type in the name of the room, and press Done in the top right
corner CONNECTING USING THE
BLUETOOTH CONNECTION METHOD
Before initiating the connection, make sure your mobile phone has Bluetooth
enabled and that the unit is plugged in, with the WiFi turned on within the
additional settings. Also ensure your phone is connected to the WiFi network
you want to add the device to. (We advise turning mobile data off during
setup).
- Open app and enter the home screen. Turn the unit on and on the app, press add device or the + in the top right corner.
- The app will now use Bluetooth to search for the device, once it has been found, press the Add button.
- Select your WiFi network and enter your WiFi password, this is usually found on the back of your router. If you are already connected to the router through your phone, this will usually be pre-filled.
- The network details will beuploaded to your device via Bluetooth and it will then begin to connect. Once successfully connected, press next.
- Your smart controller will now be ready to use, press done to access the control screen. See page 20.
CONNECTING USING AP MODE (ALTERNATIVE METHOD)
Before initiating the connection, make sure the unit is in standby mode, with the WiFi turned on within the additional settings. Also ensure your phone is connected to the WiFi network. (We advise turning mobile data off during setup)
- Open app and enter the home screen. Turn the uniton and on the app, press add device or the + in the top right corner.
- Select the type of device as “Heater (Wi-Fi)” within the“Small Home Appliance” tab.
- Select your WiFi network and enter your WiFi password, this is usually found on the back of your router. I
- Ensure that the unit is still in connection mode, if not restartconnection mode by holding the MODE button for 5 seconds. Then press the orange button on the app.
- Select the option for “Blink Slowly”
- Go to network settings in your phone and connect to the “SmartLife xxx” connection. There is no password to enter. Then return back to the app to complete setup.
This will then transfer the settings to the heater.
Once the connection process has completed, go back to the network settings on
your phone to ensure your phone has reconnected to your WiFi router.
CONTROLLING YOUR APPLIANCE THROUGH THE APP
THE HOME SCREEN
Each device has its own entry on the home screen to allow the user to
either quickly turn the unit on or off, or to enter the device screen to make
other changes. DEVICE
SCREEN
The device screen is the main control screen for the heater, providing access
to the controls to amend the functions and settings.
NOTE: Due to continuous development of the app, the layout and available features may be subject to change.
PROGRAM DATA / WEEKLY TIMER:
This screen can be used to easily program the weekly timer on the device.
The screen gives a visual representation of the weekly timer, with all the 1
hour time slots visible. To change a timeslot, press on it, and then choose
the mode you want to operate for that hour betweenOnce you have updated the schedule as
required, press the save button in the top right hand corner.
Notes:
- Please note changes to the schedule can take upto 30 seconds to update on the heater.
- Any changes will only start for the following hour. i.e. if you amend the schedule at 14:30, the schedule will be followed from 15:00.
GROUPING
Your heater is equipped with two heating elements that are controlled independently providing the flexibility to run the heater at a lower power to conserve electricity. Within Tuya the elements can also be grouped allowing them to also be controlled together as a single appliance, simplifying their operation. Follow the steps below to group the heating elements:
- On the main device page, press the device profile button to enter the device settings.
- roll down and press the “Create Group” button.
- You will now be able to group your two heating elements. Ensure that both heating elements are connected to the Wi-Fi. The device that needs to be added will be shown in “devices to be added” drop down.
- Press the green plus button to add the new heating element to your group. You can remove items from your group by pressing the red minus button.
- Press the save button to save your new group. You will then have the option to name the group i.e “Bathroom Heaters”. You can now control both heaters from the same device screen.
SMART SCENES
Smart Scenes is a powerful tool providing the option to customize the
operation of the air heater based both on conditions within the room and
outside influences. This gives the user the option of specifying much more
intelligent actions. These are split into two categories Scene and Automation.
SCENE
Scene allows for a one touch button to be added to the Home Screen. The button
can be used to change a number of settings in one go, and can change all the
settings within the unit. A number of scenes can easily be setup, allowing the
user to easily change between a number of preset configurations.
Below is an example of how to set up a scene:
- Press on the Smart tab at the bottom of the Home screen
- Press on the Plus in the top right corner or on Add Scenario to add a smart scene.
- Press the Pen next to “Please Enter Scene Name” to input the name for your Scene Show on Dashboard: Leave this on if you require the scene to be displayed as a button on the Home Screen Press the Red Plus to add the action required. Then select the heater from the list of devices.
- Chose the function, set the value for the function, and then press the back button in the top right corner, to return to the previous screen.
- Once all the functions required have been added, press the Save button in the top right corner to finalize and save your new Scene. It will then be saved to the home screen
AUTOMATION
Automation allows an automatic action to be set up for the device. This can be triggered by the Time, and a range of other influences, depending what other TUYA enabled devices you have on the network.
-
Press on the Scene tab at the bottom of the Home screen
-
Press on the Automation tab at the top of the screen.
-
Press on the + at the top of the screen or press on Add Automatic Action
-
Setup is very similar to the scene setup on the previous page, and includes an extra section for specifying a trigger for the scene to start.
Press the Pen next to “Please Enter Scene Name” to input the name for your Scene Press the Red Plus next to “When any condition is satisfied” to add the trigger
Press the Red Plus next to “Execute following actions” to add the action required. Then select the heater from the list of devices. -
Select the condition when the automation should start. A number of triggers can be combined.
-
Chose the function, set the value for the function, and then press the back button in the top right corner, to return to the previous screen.
-
Once all the functions required have been added, press the Save button in the top right corner to finalize and save your new scene.
The automation is now set up, it can be turned on and off using the toggle on
the home page. PROFILE
TAB
The profile tab gives you the option to edit both your detail, and use the
added features of the unit.
HOME MANAGEMENT
Home Management proves options for managing your TUYA account, giving options
such as adding a home, adding and removing rooms, and sharing devices with
family.
MESSAGE CENTRE
View notifications from devices, if alarms are set up (dependent on device)
FAQ & FEEDBACK
Provides assistance using the features provided within the app
THIRD PARTY VOICE SERVICES
This allows the unit to be integrated with your favourite home automation
hardware such as Google Home and the Amazon Echo.
CONNECTION TROUBLESHOOTING
- Check whether the device is powered on and is in the correct WiFi connection mode, if not please refer to the MODES AVAILABLE FOR SETUP section.
- Ensure that WiFi has not been disabled on the Heater (See ADDITIONAL SETTINGS section)
- Ensure the WiFi password has been entered into the app correctly (Case sensitive)
- Check that the phone is connected to the WiFi you are connecting the device to.
- Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are not supported), and that there is a strong WiFi signal to the item.
- If your router is dual band, ensure that the 2.4ghz network has a different network name (SSID). Further advice on changing router settings will be available from your Internet service provider / Router manufacturer.
- Check the settings on the router. Encryption should be WPA2-PSK and authorisation type should be set to AES
- Try using the alternative connection method. i.e. If connection is failing when attempting to connect through bluetooth, try AP mode.
MAINTENANCE
CLEANING AND STORAGE
ATTENTION: Please shut off the unit and unplug from the mains before cleaning
or performing any maintenance.
CLEANING THE SURFACE
Clean the heater with a duster or a soft wet cloth.
Do not use chemical solvents (such as benzene, alcohol or gasoline) as they
may cause irreversible damage. Make sure no water enters the control panel or
gaps in the casing.
Do not run the unit until completely dry.
Place the heater in its original box or cover to protect it from dust when not
in use.
Store it in a cool, dry place.
TROUBLESHOOTING
Do not repair or disassemble the unit by yourself; unauthorized repair attempts will invalidate the warranty and may cause bodily harm.
Issue | Possible Reason | Solution |
---|---|---|
No power | 1. The power cord is unconnected |
2. There is no power from the socket
3. The power switch on the rear of the unit is turned off.| 1. Connect the
power cord
2. Check socket is turned on
3. Ensure the power switch on the rear of the unit is in the on position
Odour emission
from the unit| 1. New unit. When the unit is used for the first time the unit
may produce an odour which will dissipate within a week of use| 1. No action
required
Strong vibrations
and noise| 1. The Unit is not placed securely placed onto the wall
2. The unit may be damaged| 1. Ensure that the unit is properly secured to
the wall and level.
2. If the heater is damaged discontinue use and contact the service centre.
If the above solutions do not resolve the problem please contact the service centre.
DECLARATION OF CONFORMITY
Hereby, electriQ declares that this heater follows Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.electriQ.co.uk/content/declaration-of- conformity
TECHNICAL DATA
MODEL | Voltage | Frequency | Max power | IP Rating |
---|---|---|---|---|
HS24-600-2DGW | 220-240V | 50Hz | 1000W | IPX4 |
HS24-600-2WW
HS24-600-2LGW
HS24-600-2BW
VS6-1800-2DGW
VS6-1800-2WW
VS6-1800-2LGW
VS6-1800-2BW
VS8-1800-2.4DGW| 220-240V| 50Hz| 2400W| IPX4
VS8-1800-2.4WW
VS8-1800-2.4LGW
VS8-1800-2.4BW
electriQ UK SUPPORT
www.electriQ.co.uk/support
Please, for your own convenience, make these simple checks before calling the
service line.
If the unit still fails to operate call: 0330 390 3061 or complete the online
form
- Is the unit plugged into the mains?
- Is the fuse OK?
- Switch the unit off and wait three minutes to see if the issue is resolved. Restart the unit.
Office hours: 9AM – 5PM Monday to Friday
www.electriQ.co.uk
Unit 2A, Trident Business Park, Neptune Way, Leeds Road, Huddersfield, HD2 1UA
APPENDIX
Disposal: Do not dispose of this product as unsorted municipal waste.
Collection of such waste must be handled separately as special treatment is
necessary.
Recycling facilities are now available for all customers at which you can
deposit your old electrical products. Customers will be able to take any old
electrical equipment to participating civic amenity sites run by their local
councils. Please remember that this equipment will be further handled during
the recycling process, so please be considerate when depositing your
equipment. Please contact the local council for details of your local
household waste recycling centres.
PRODUCT FICHE
HS24-600-2DGW, HS24-600-2WW, HS24-600-2LGW, HS24-600-2BW
Item| Symbol| Value| Unit| | Item| Unit
Heat Output| | Type of heat Input, for electric storage local space heaters
only (select one)
Nominal heat output| Pnom| 2.0| kW| | manual heat charge control, with
integrated thermostat| No
Minimal heat output| Pram| 0.8| kW| | manual heat charge control with room
and/or outdoor temperature feedback| No
Maximum continuous heat output| Pmax| 2.0| kW| | electronic heat charge
control with room and/or outdoor temperature feedback| No
Auxiliary electncity consumption| | fan assisted heat output| No
At nominal heat output| elms=| –| kW| | Type of heat output/room temperature
control (select one)
At minimum
heat output| elmm| –| kW| | single stage heat output and no room temperature
control| No
In standby mode| elsB| 0.5| W| | two or more manual stages, no room
temperature control| No
| | | | | with mechanical thermostat room temperature control| No
| | | | | with electronic room temperature control| No
| | | | | with electronic room temperature control plus day timer| No
| | | | | with electronic room temperature control plus week timer| Yes
| | | | | Other control options (multiple selections possible)
| | | | | room temperature control with presence detection| No
| | | | | room temperature control, with open window detection| Yes
| | | | | with distance control option| No
| | | | | with adaptive start control| No
| | | | | with working time limitation| No
| | | | | with black bulb sensor| No
Contact Details| electric:), Unit J6, Lowfields Business Park, Lowfields Way,
Elland, West Yorkshire, HX5 9DA BuyttDirect, The Black Church, St Mary’s
Place, Dublin 7
VS6-1800-2DGW, VS6-1800-2WW, VS6-1800 2LGW, VS6-1800-2BW
Item| Symbol| Value| Unit| | Item| Unit
Heat Output| | Type of heat Input, for electric storage local space heaters
only (select one)
Nominal heat output| Pnom| 2.0| kW| | manual heat charge control, with
integrated thermostat| No
Minimal heat output| Pmin| 1.0| kW| | manual heat charge control with room
and/or outdoor temperature feedback| No
Maximum continuous heat output| Prim| 2.0| kW| | electronic heat charge
control with room and/or outdoor temperature feedback| No
Auxiliary electncity consumption| | fan assisted heat output| No
At nominal heat output| elmax| –| kW| | Type of heat output/room temperature
control (select one)
At minimum
heat output| elmin| –| kW| | single stage heat output and no room temperature
control| No
In standby mode| else| 0.5| W| | two or more manual stages, no room
temperature control| No
| | | | | with mechanical thermostat room temperature control| No
| | | | | with electronic room temperature control| No
| | | | | with electronic room temperature control plus day timer| No
| | | | | with electronic room temperature control plus week timer| Yes
| | | | | Other control options (multiple selections possible)
| | | | | room temperature control with presence detection| No
| | | | | room temperature control, with open window detection| Yes
| | | | | with distance control option| No
| | | | | with adaptive start control| No
| | | | | with working time limitation| No
| | | | | with black bulb sensor| No
Contact Details| electriO, Unit J6, Lowfields Business Park, Lowfields Way,
Elland, West Yorkshire, HX5 9DA BuyttDirect, The Black Church, St Mary’s
Place, Dublin 7
VS8-1800-2.4DGW, VS8-1800-2.4VVW, VS8-1800-2.4LGW, VS8-1800-2.4BW
Item| Symbol| Value| Unit| | Item| Unit
Heat Output| | Type of heat Input, for electric storage local space heaters
only (select one)
Nominal heat output| Pnom| 2.| kW| | manual heat charge control, with
integrated thermostat| No
Minimal heat output| Palm| 1.| kW| | manual heat charge control with room
and/or outdoor temperature feedback| No
Maximum continuous heat output| Pmax| 2.| kW| | electronic heat charge control
with room and/or outdoor temperature feedback| No
Auxiliary electricity consumption| | fan assisted heat output| No
At nominal heat output| elmax| –| kW| | Type of heat output/room temperature
control (select one)
At minimum
heat output| elmin| –| kW| | single stage heat output and no room temperature
control| No
In standby mode| elsB| 0.5| W| | two or more manual stages, no room
temperature control| No
| | | | | with mechanical thermostat room temperature control| No
| | | | | with electronic room temperature control| No
| | | | | with electronic room temperature control plus day timer| No
| | | | | with electronic room temperature control plus week timer| Yes
| | | | | Other control options (multiple selections possible)
| | | | | room temperature control with presence detection| No
| | | | | room temperature control, with open window detection| No
| | | | | with distance control option| No
| | | | | with adaptive start control| No
| | | | | with working time limitation| No
| | | | | with black bulb sensor| No
Contact Details| electria, Unit J6, Lowfields Business Park, Lowfields Way,
Elland, West Yorkshire, HX5 9DA BuyttDirect, The Black Church, St Mary’s
Place, Dublin 7
V20231509
Documents / Resources
|
electriQ HS24-600-2DGW Electric Designer Radiator with Smart
App
[pdf] User Manual
HS24-600-2DGW, HS24-600-2WW, HS24-600-2LGW, HS24-600-2BW, VS6-1800-2DGW,
VS6-1800-2WW, VS6-1800-2BW, VS6-1800-2LGW, VS8-1800-2.4LGW, VS8-1800-2.4WW,
VS8-1800-2.4DGW, VS8-1800-2.4BW, HS24-600-2DGW Electric Designer Radiator with
Smart App, Electric Designer Radiator with Smart App, Designer Radiator with
Smart App, Radiator with Smart App, Smart App
---|---
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>