pod POINT Solo 3 PP-D-MK0020-4 Electric Vehicle Charger User Guide

June 13, 2024
pod POINT

pod POINT Solo 3 PP-D-MK0020-4 Electric Vehicle Charger

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Product Information

The Pod Point Solo 3 charger is designed for use in domestic or residential properties. It is a charging unit for electric vehicles and comes with various features to enhance the charging experience.
The charger is equipped with LED status lights that indicate the current charging status.

These lights include:

  • White: Indicates that the charger has lost its Wi-Fi connection.
  • Blue: Indicates that the charger is in standby mode.
  • Blue flashing Pink: Indicates that the charger is communicating with Pod Point.
  • Green: Indicates that the vehicle is currently charging.
  • Flashing Green: Indicates that the vehicle is fully charged or the in-vehicle settings have paused charging.
  • Yellow: Indicates that a scheduled charge is set and the charger is waiting to start charging.
  • Flashing Yellow: Indicates that the charger is locked by the key-lock or paused by the Auto Power Balancing system.
  • Red or Flashing Red: Indicates a fault with the charger. Reset the charger by turning it off and on again at the fusebox before contacting support.

If there is no light at all, it may indicate that there is no power to the charger. In such cases, check the breaker switch and ensure it is in the “on” position. If the issue persists, there may be a fault with the breaker switch or the charger itself.

Product Usage Instructions

Start Charging
To start charging your electric vehicle using the Pod Point Solo 3 charger:

  1. Ensure that the charger has been installed properly.
  2. Plug your vehicle into the charger.
  3. Wait for a few moments, and the LED on the charger should turn green, indicating that the vehicle is charging.

If you have paired the charger with your Pod Point App Account, a default overnight charging schedule will be applied. The status light will turn yellow when you first plug in and green when it reaches the set charging hours. It is recommended to charge during overnight periods for lower carbon footprint and energy rates.

Note: You can deactivate Charge Scheduling and switch to manual mode at any time using the Pod Point App.

Stop Charging
If your vehicle is following a charge schedule, it will stop charging automatically when the schedule comes to an end.

If you want to manually stop charging, follow these steps:

  1. Unlock your vehicle.
  2. Remove the cable from the vehicle.
  3. Remove the cable from the charger.

In-Vehicle Settings
Some electric vehicles have charge settings or scheduling features built into their infotainment systems. If you want to control your charger using the Pod Point App, make sure to disable any scheduled settings within your vehicle or its smartphone app.

Connecting to Wi-Fi
If you want to connect your Pod Point Solo 3 charger to Wi-Fi:

  1. If you have already paired your charger with your app account, follow the in-app instructions to connect it to Wi-Fi. You can access these instructions by clicking on the “?” in the At Home tab of the app.

Introduction

This user guide is intended for Pod Point Solo 3 chargers that have been installed on domestic or residential properties For commercial Solo 3 chargers please see our user guide here.

How to use your charger

Start Charging
Once your charger has been installed, it is ready to be used. Simply plug your vehicle in and the LED should turn green after a few moments to indicate the vehicle is charging.

If you have paired the charger with your Pod Point App Account, a default overnight charging schedule will have been applied. If there is an active charging schedule set, the status light will turn yellow when you first plug in and green when it reaches the set charging hours.
We highly recommend charging during overnight periods as this is when your carbon footprint and energy rates will typically be at their lowest . You can deactivate Charge Scheduling and return the charger to manual mode at any time in the app. For more information please see the app user guide.

Stop Charging
If your vehicle is following a charge schedule, it will stop charging automatically when the schedule comes to an end. Otherwise, you can follow these steps:

  1. Unlock your vehicle.
  2. Remove the cable from the vehicle.
  3. Remove the cable from the charger.(universal only)

In-vehicle Settings
Please note that many new electric vehicles now come with charge settings or scheduling features built into their infotainment systems. Please ensure any scheduled settings within your vehicle or vehicle’s smartphone app have been disabled should you wish to control your charger from the Pod Point App.

Status Lights

No light at all?
If your charger’s status light is off, this can be a sign there is no power to the charger. Trace the cable back to the breaker switch which is usually found in the consumer unit/fuse board (although it can be separate depending on installation). Push the breaker switch down until you hear a click and then bring it back up again and it should stay in the ‘on’ position if working correctly. If this does not work, you may have a fault with the breaker switch or the charger.

How to connect to Wi-Fi

Please note: Customers who have paired their charger to their app account can follow the in-app instructions to connect it to Wi-Fi. To access these at a later date then click on the ? in the At Home tab.
If you have not yet connected to the Pod Point App please follow the manual instructions below. Before you start, have your home’s Wi-Fi ID and password ready as you will have 10 minutes to complete the rest of the steps. If you do not complete within the 10 minutes you may have to reset the charger and start again.

Reset the charger

  • Turn your charger off at the consumer unit or fuse board.
  • Wait 10 seconds.
  • Turn your charger back on.
  • You will now have only 10 minutes to complete the following steps.

Connect to your charger

  • Open your phone’s Wi-Fi connection menu.
  • Your charger should be visible as a network named podpoint.
  • Select podpoint to connect your phone to the charger.

Enter the IP address

  • To open your charger’s Wi-Fi connection menu, first open your phone’s internet browser.
  • In the address or search bar, enter the following IP address: 192.168.101.1
  • If this does not work, you may have an earlier model, in which case please try: 192.168.1.1

Note: If neither IP address works, reset the charger and try again. If this still does not work please contact support.

Connect to your home Wi-Fi network

  • Entering the IP address in Step 3 should bring up a list of nearby Wi-Fi networks for your charger to connect to.
  • Select your home Wi-Fi network and enter the password.

Note: The charger is only compatible with 2.4 GHz Wi-Fi networks.

Charger connected!
If successful your charger should now be connected to your Wi-Fi. This may take a minute or two to update the LED, which should turn blue. It may start flashing pink which means it’s communicating with us.

Note: Some earlier models may take a bit longer to update. Resetting the charger again should speed up the process. If it has still not updated within 15 minutes, try the process again.

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Further information
For further information on troubleshooting Wi-Fi or additional functions such as deleting Wi-Fi credentials, please see our detailed Wi-Fi Connection guide in our customer documents section on the website.

The Pod Point App

Download the Pod Point App, available for both iOS and Android, to get access to all your chargers smart features such as:

Charge Scheduling
Set custom charging times for periods when energy is cheapest and less carbon intensive to produce.

Charging Stats
View weekly, monthly or yearly statistics such charging costs and energy consumed to gain better insight into your spending habits.

Charge on the Pod Point Network
Gain access to the UK’s largest public charging network for when you need to charge away from home.

Expense Reporting
Export mileage and charging costs at the tap of a button, making expense reporting hassle-free.

And more!
We are continuously updating and innovating our smart features, aimed at improving convenience, reducing cost and cutting carbon for our customers. Ensure your charger is connected to Wi-Fi and you have the latest mobile app version installed to keep up to date with the latest features For an in-depth guide on how to setup and make the most of the app, check out our App User Guide.

Still have questions?
Find many more in-depth articles on our Help Centre or get in touch via these links.
help.pod-point.com
pod-point.com/contact

Join our EV community
Say hello to thousands of other EV drivers by sharing a picture of your Solo and tag us on any of the channels below.
Need advice? The EV community is a knowledgeable and helpful bunch – just give them a shout, we were all new to charging once!

Search Pod Point on social media:

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www.pod-point.com

References

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

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