pod POINT Solo 3 PP-D-MK0020-4 Electric Vehicle Charger User Guide
- June 13, 2024
- pod POINT
Table of Contents
pod POINT Solo 3 PP-D-MK0020-4 Electric Vehicle Charger
Product Information
The Pod Point Solo 3 charger is designed for use in domestic or residential
properties. It is a charging unit for electric vehicles and comes with various
features to enhance the charging experience.
The charger is equipped with LED status lights that indicate the current
charging status.
These lights include:
- White: Indicates that the charger has lost its Wi-Fi connection.
- Blue: Indicates that the charger is in standby mode.
- Blue flashing Pink: Indicates that the charger is communicating with Pod Point.
- Green: Indicates that the vehicle is currently charging.
- Flashing Green: Indicates that the vehicle is fully charged or the in-vehicle settings have paused charging.
- Yellow: Indicates that a scheduled charge is set and the charger is waiting to start charging.
- Flashing Yellow: Indicates that the charger is locked by the key-lock or paused by the Auto Power Balancing system.
- Red or Flashing Red: Indicates a fault with the charger. Reset the charger by turning it off and on again at the fusebox before contacting support.
If there is no light at all, it may indicate that there is no power to the charger. In such cases, check the breaker switch and ensure it is in the “on” position. If the issue persists, there may be a fault with the breaker switch or the charger itself.
Product Usage Instructions
Start Charging
To start charging your electric vehicle using the Pod Point Solo 3
charger:
- Ensure that the charger has been installed properly.
- Plug your vehicle into the charger.
- Wait for a few moments, and the LED on the charger should turn green, indicating that the vehicle is charging.
If you have paired the charger with your Pod Point App Account, a default overnight charging schedule will be applied. The status light will turn yellow when you first plug in and green when it reaches the set charging hours. It is recommended to charge during overnight periods for lower carbon footprint and energy rates.
Note: You can deactivate Charge Scheduling and switch to manual mode at any time using the Pod Point App.
Stop Charging
If your vehicle is following a charge schedule, it will stop charging
automatically when the schedule comes to an end.
If you want to manually stop charging, follow these steps:
- Unlock your vehicle.
- Remove the cable from the vehicle.
- Remove the cable from the charger.
In-Vehicle Settings
Some electric vehicles have charge settings or scheduling features built
into their infotainment systems. If you want to control your charger using the
Pod Point App, make sure to disable any scheduled settings within your vehicle
or its smartphone app.
Connecting to Wi-Fi
If you want to connect your Pod Point Solo 3 charger to Wi-Fi:
- If you have already paired your charger with your app account, follow the in-app instructions to connect it to Wi-Fi. You can access these instructions by clicking on the “?” in the At Home tab of the app.
Introduction
This user guide is intended for Pod Point Solo 3 chargers that have been installed on domestic or residential properties For commercial Solo 3 chargers please see our user guide here.
How to use your charger
Start Charging
Once your charger has been installed, it is ready to be used. Simply plug your
vehicle in and the LED should turn green after a few moments to indicate the
vehicle is charging.
If you have paired the charger with your Pod Point App Account, a default
overnight charging schedule will have been applied. If there is an active
charging schedule set, the status light will turn yellow when you first plug in
and green when it reaches the set charging hours.
We highly recommend charging during overnight periods as this is when your
carbon footprint and energy rates will typically be at their lowest . You can
deactivate Charge Scheduling and return the charger to manual mode at any time
in the app. For more information please see the app user guide.
Stop Charging
If your vehicle is following a charge schedule, it will stop charging
automatically when the schedule comes to an end. Otherwise, you can follow
these steps:
- Unlock your vehicle.
- Remove the cable from the vehicle.
- Remove the cable from the charger.(universal only)
In-vehicle Settings
Please note that many new electric vehicles now come with charge settings or
scheduling features built into their infotainment systems. Please ensure any
scheduled settings within your vehicle or vehicle’s smartphone app have been
disabled should you wish to control your charger from the Pod Point App.
Status Lights
No light at all?
If your charger’s status light is off, this can be a sign there is no power to
the charger. Trace the cable back to the breaker switch which is usually found
in the consumer unit/fuse board (although it can be separate depending on
installation). Push the breaker switch down until you hear a click and then
bring it back up again and it should stay in the ‘on’ position if working
correctly. If this does not work, you may have a fault with the breaker switch
or the charger.
How to connect to Wi-Fi
Please note: Customers who have paired their charger to their app account
can follow the in-app instructions to connect it to Wi-Fi. To access these at
a later date then click on the ? in the At Home tab.
If you have not yet connected to the Pod Point App please follow the manual
instructions below. Before you start, have your home’s Wi-Fi ID and password
ready as you will have 10 minutes to complete the rest of the steps. If you do
not complete within the 10 minutes you may have to reset the charger and start
again.
Reset the charger
- Turn your charger off at the consumer unit or fuse board.
- Wait 10 seconds.
- Turn your charger back on.
- You will now have only 10 minutes to complete the following steps.
Connect to your charger
- Open your phone’s Wi-Fi connection menu.
- Your charger should be visible as a network named podpoint.
- Select podpoint to connect your phone to the charger.
Enter the IP address
- To open your charger’s Wi-Fi connection menu, first open your phone’s internet browser.
- In the address or search bar, enter the following IP address: 192.168.101.1
- If this does not work, you may have an earlier model, in which case please try: 192.168.1.1
Note: If neither IP address works, reset the charger and try again. If this still does not work please contact support.
Connect to your home Wi-Fi network
- Entering the IP address in Step 3 should bring up a list of nearby Wi-Fi networks for your charger to connect to.
- Select your home Wi-Fi network and enter the password.
Note: The charger is only compatible with 2.4 GHz Wi-Fi networks.
Charger connected!
If successful your charger should now be connected to your Wi-Fi. This may
take a minute or two to update the LED, which should turn blue. It may start
flashing pink which means it’s communicating with us.
Note: Some earlier models may take a bit longer to update. Resetting the charger again should speed up the process. If it has still not updated within 15 minutes, try the process again.
Further information
For further information on troubleshooting Wi-Fi or additional functions such
as deleting Wi-Fi credentials, please see our detailed Wi-Fi Connection guide
in our customer documents section on the website.
The Pod Point App
Download the Pod Point App, available for both iOS and Android, to get access to all your chargers smart features such as:
Charge Scheduling
Set custom charging times for periods when energy is cheapest and less carbon
intensive to produce.
Charging Stats
View weekly, monthly or yearly statistics such charging costs and energy
consumed to gain better insight into your spending habits.
Charge on the Pod Point Network
Gain access to the UK’s largest public charging network for when you need to
charge away from home.
Expense Reporting
Export mileage and charging costs at the tap of a button, making expense
reporting hassle-free.
And more!
We are continuously updating and innovating our smart features, aimed at
improving convenience, reducing cost and cutting carbon for our customers.
Ensure your charger is connected to Wi-Fi and you have the latest mobile app
version installed to keep up to date with the latest features For an in-depth
guide on how to setup and make the most of the app, check out our App User
Guide.
Still have questions?
Find many more in-depth articles on our Help Centre or get in touch via these
links.
help.pod-point.com
pod-point.com/contact
Join our EV community
Say hello to thousands of other EV drivers by sharing a picture of your Solo
and tag us on any of the channels below.
Need advice? The EV community is a knowledgeable and helpful bunch – just give
them a shout, we were all new to charging once!
Search Pod Point on social media:
References
- Pod Point Help Centre
- Pod Point Help Centre
- Customer documents | Pod Point
- Electric Vehicle Charging Solutions | Pod Point
- Customer documents | Pod Point
- Pod Point Help Centre
- Technical Documents | Pod Point