SITECOM AD-1017 USB-C to Dual HDMI Adapter User Manual

SITECOM AD-1017 USB-C to Dual HDMI Adapter

Product Information

Product Name: USB-C to Dual HDMI Adapter

Model Number: AD-1017

Description: The USB-C to Dual HDMI Adapter allows you to connect two displays to a single USB-C port. It is compatible with USB-C, Thunderbolt 3, and Thunderbolt 4 ports.

Specifications

• Male USB-C connector
• Built-in cable guide

Product Usage Instructions

Step 1: Connect the USB-C end of the adapter to the USB-C port of your computer or device.

Step 2: Connect one end of an HDMI cable to the HDMI port 1 of the adapter.

Step 3: Connect the other end of the HDMI cable to the HDMI port of your first display.

Step 4: Repeat steps 2 and 3 for the second display, connecting the HDMI cable to the HDMI port 2 of the adapter and the HDMI port of the second display.

Note: Make sure that your computer or device supports DP-Alt mode for video signal transmission. Refer to your computer’s manual for compatibility information.

Note: When using this adapter with two external displays, the maximum resolution and refresh rate is 4K at 30Hz per HDMI port.

Note: Multi Stream Transport (MST) allows you to display different images on each connected display and is supported on Windows (7/8/10/11) devices. Single Stream Transport (SST) displays the same image on all connected displays and is supported on MacOS, iOS, ChromeOS, and Android devices.

Supported Operating Systems

• Windows 7/8/10/11
• Mac OS X 10.2 and above
• Chrome OS

Dimensions: 230 x 55 x 12 mm (including cable)

Weight: 52 grams

Package Contents

• 1x AD-1017 USB-C to Dual HDMI Adapter
• 1x User Manual

Important Safety Instructions

Please read and follow all safety instructions provided in the user manual.

Warranty

The USB-C to Dual HDMI Adapter is covered by a 24-month warranty. Your rights under national law are not affected by this warranty.

Support

For lifetime technical support and additional information, please visit the Sitecom support website or contact support@sitecom.com.

Specifications

Item Specifications Description

1. USB-C connector Male USB-C connector Connects to USB-C port of computer. Also compatible with Thunderbolt 3 and 4 ports.
2. Cable guide Built in cable guide Place your cable in the cable guide when not in use.
3. HDMI port 1 HDMI 2.0 – max. resolution 4K at 60Hz. Backwards compatible. Connect to any device with an HDMI port.
4. HDMI port 2 HDMI 2.0 – max. resolution 4K at 60Hz. Backwards compatible. Connect to any device with an HDMI port.

Technical information

• General compatibility: This device needs an USB-C port that supports DP-Alt mode to be able to transmit video signals. Please consult your computer’s manual for compatibility information.
• Supported devices: Windows devices, Chromebooks, Apple Mac, iPad Pro USB-C models, (compatible) Android devices.
• MST resolution: When using this product with 2 external displays the maximum resolution and refresh rate is 4K at 30Hz per HDMI port.
• MST support: Multi Stream Transport means displaying different images on every display. This is only supported on Windows (7/8/10/11) devices.
• SST support: Single Stream Transport means displaying the same image on the connected external displays. MacOS, iOS, ChromeOS and Anroid only support SST.

MST / SST explained

• on iPad A+B+B SST only possible on iOS 16.2 or later with Stage Manager. Earlier versions only support A+A+A SST.

Other specifications

• Supported OS: Windows 7/8/10/11, Mac OS X 10.2 and above, Chrome OS A free USB-C port is required to use this device.
• Dimensions: 230 x 55 x 12 mm The dimensions are including cable (15cm cable).
• Weight: 52 grams This product is lightweight for ease of carrying.
• Package contents: 1x AD-1017 & 1x User manual Keep this manual for future reference.

Important safety instructions

• Do not drop. Frequent dropping may lead to malfunctioning.
• Do not disassemble. Repairs should only be done by qualified service centers.
• Do not expose to liquids or fire.
• Do not extend cable. Extending cable may lead to poor performance.
• Do not exceed 40° Celsius ambient temperature. Product may not function properly above 40° Celsius.

Support

• Warranty 24 months warranty. Please note that your rights under national law remain unaffected by this warranty.
• Support Lifetime technical support.
• Website www.sitecom.com.
• Contact support@sitecom.com.

LEGAL & COMPLIANCE INFORMATION

General information

• Model Number: AD-1017 V1 001
• Manufacturer: Sitecom Europe B.V., Blaak 6, 3011 TA Rotterdam, The Netherlands
• UK Authorized Representative (for authorities only):
• ProductIP (UK) Ltd. 8, Northumberland Av.
• London WC2N 5BY United Kingdom

Conformity information

• Hereby, Sitecom Europe B.V. declares that this product is in compliance with directives 2011/65/EU – 2014/30/EU and all other applicable EU Regulations. The full text of the EU declaration of conformity is available at the following internet address: http://www.sitecom.com.
• EN – Conformity Information United Kingdom: Hereby, ProductIP (UK) Ltd., as authorized representative of Sitecom Europe B.V., declares that this product is in compliance with all applicable UK Regulations. The full text of the UK Declaration of Conformity is available at the following internet address: http://www.sitecom.com.

Disposal of the device
The symbol above and on the product means that the product is classed as Electrical or Electronic equipment and should not be disposed with other household or commercial waste at the end of its useful life. The Waste of Electrical and Electronic Equipment (WEEE) Directive has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill. Contact local authorities for information on the correct disposal of Electrical or Electronic equipment.

References

• Sitecom | 25 years expertise in connectivity | Shop online

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