Starkey Laboratories 24WR2 Remote Control 2.0 User Manual
- June 13, 2024
- Starkey Laboratories
Table of Contents
Your StarLink
Remote Control 2.0
User Manual
Accessory for:
Wireless hearing aids
P00000364
Get to know your Remote Control
Congrats on your new Remote!
Use this helpful manual to get to know your new Remote — and get the most
out of every day with reliable charging to power your hearing aids.
Meet your Remote **
**
Overview
- Indicator light
- Volume up
- Volume down
- Favorite
- Lock/Unlock switch
- Memory Change
- Lanyard (optional)
For more details, see Use your Remote on p. 6.
Set up your Remote
To pair with hearing aids
Before using your Remote for the first time, you’ll need to pair it with
your hearing aid(s). This allows your accessory to recognize your hearing aids
so they can work together.
STEP 1: Turn your hearing aids OFF and ON.
- For CROS hearing aid systems: Turn OFF your hearing aids and CROS transmitter. Next, turn ON your hearing aids but leave the CROS transmitter OFF.
STEP 2: Pair your Remote with your hearing aid(s):
-
Place your hearing aids within 12 inches of your Remote.
-
Press and hold the Favorite button for 5 seconds until the indicator light starts rapidly blinking.
-
Fora set of hearing aids or for a single hearing aid:
• Successful pairing: Indicator light becomes solid for 2 seconds.
• Unsuccessful pairing: Indicator light does not become solid for 2 seconds. Repeat STEP 1 and 2. -
Check for successful setup by pressing the Volume up or Volume down button and confirming the hearing aid volume adjusts accordingly.
Use your Remote
Indicator light
The indicator light illuminates when a button press command is sent to the
hearing aid(s).
Volume up and Volume down
Pressing the volume up button will increase the volume of your hearing aid(s).
Pressing the volume down button will decrease the volume of your hearing
aid(s).
- Note: when you are streaming audio to your hearing aid(s), the volume buttons control the volume of the audio stream.
Memory Change
Your hearing care professional may create multiple memories within your
hearing aid. By pressing this button, you can access and cycle through the
available memories.
Favorite
Your hearing care professional can set a Favorite configuration for you. By
pressing this button, you can access that specific configuration.
• If no Favorite configuration has been set, pressing this button will have no
effect on your hearing aids.
Lock/Unlock switch
Use this switch to either make an adjustment to your hearing aids, or to
prevent unintended hearing aid changes.
- Locked position (down): Move switch down to lock your Remote. Keeping your Remote locked will prevent unintended changes and can also help extend the battery life.
- Unlocked position (up): Move the switch up to adjust your hearing aids.
Lanyard (optional)
The lanyard can be worn around the wrist to keep your Remote secure.
Battery
Troubleshooting guide
Problems with your Remote? Try these tips. If issues continue, contact your hearing care professional.
| Symptom | Possible causes | Solutions |
|---|
Indicator light does
not illuminate when button is pressed.| The Remote is in locked state.| Move
Lock/Unlock switch from Locked (down) to Unlocked (up) position.
Indicator light illuminates, but hearing aids do not respond to a button
press.| After moving Lock/ Unlock switch to Unlocked position, it may take a
brief time to wirelessly “locate” your hearing aids.| Wait for about a second
after
unlocking before pressing a button.
Hearing aids are not paired with the Remote.| Perform pairing process with
your hearing aids and Remote. See To pair with hearing aids on p. 9.
Battery level in hearing aid can
no longer support wireless activity.| Install new hearing aid battery.
Set of hearing aids fail to pair with the Remote.| Less than two hearing aids
were
found during pairing process.| During pairing process, make sure
both hearing aids are available.
Additional guidance
Intended use
The Remote Control is an accessory to a wireless air conduction hearing aid.
It is intended to let a user remotely make volume and program adjustments to
an air conduction hearing aid.
The Remote Control is classified as a Type B applied part under the IEC
60601-1 medical instrument standard. The Remote Control is designed to comply
with the most stringent Standards of International Electromagnetic
Compatibility. However, it is still possible that you may experience
interference caused by power line disturbances, airport metal detectors,
electromagnetic fields from other medical devices, radio signals and
electrostatic discharges. The Remote Control is designed to be cleaned with a
damp cloth moistened with soapy water.
If you use other medical devices or wear implantable medical devices such as
defibrillators or pacemakers and are concerned that your Remote Control might
cause interference with your medical device, please contact your physician or
the manufacturer of your medical device for information about the risk of
disturbance. The Remote Control should not be used
during an MRI procedure or in a hyperbaric chamber. The Remote Control is not
formally certified to operate in explosive atmospheres such as may be found in
coal mines or certain
chemical factories.
Clinical benefit
The accessory itself does not provide a direct clinical benefit.
An indirect clinical benefit is provided by enabling the parent device
(wireless hearing aids) to achieve their intended purpose.
Use on Aircrafts
The Remote Control should not be used on aircrafts unless specifically
permitted by the flight personnel.
International Use
The Remote Control is approved to operate at radio frequencies that are
specific to your country or region and might not be approved for use outside
your country or region.
Be aware that operation during international travel may cause interference
with other electronic devices, or other electronic devices may cause
interference with your Remote Control.
Your Remote Control is designed to operate within the temperature range of
-20°C to +60°C (-4°F to 140°F), relative humidity range of 10%-95%, and
altitude limits 70 kPa —- 106 kPa (equivalent to altitudes from 1,200 ft (380
m) below sea level to 10,000 ft (3,000 m).
Your Remote Control is designed to be transported within the temperature range
of -40°C (-40°F) to 60°C (140’F), relative humidity range of 10%-95%, and
altitude limits 70 kPa – 106 kPa (equivalent to altitudes from 1,200 ft (380
m) below sea level to 10,000 ft (3,000 m).
We are required by regulations to provide the following warnings:
WARNING: Use of the Remote Control directly next to other electronic
equipment should be avoided because it could result in improper performance.
If such use is necessary,
note as to whether your hearing aids and the other equipment are operating
normally.
WARNING: Use of accessories, components or replacement parts other than
those provided by the manufacturer of the Remote Control could result in
increased electromagnetic emissions and decreased electromagnetic immunity and
could result in degradation of performance.
WARNING: If Portable Radio Frequency communications equipment is used closer
than 30 cm (12 inches) from your Remote Control, degradation of the
performance of your hearing aid could result. If this occurs, move away from
the communications equipment.
The Remote Control has a rating of IP 52 per IEC 60529. This means that the
Remote Control is protected from dust. Do not connect the Remote Control to
any external device. The expected service life of the Remote Control is 3
years.
Wireless Technical Description
Starkey Laboratories, Inc. Remote Control operates in the 2.4 – 2.4835 GHz
band with a maximum effected radiated power of 3 dBm with transmission
modulation type of 1MO6F1W. The receiver section of the radio has a bandwidth
of 2 MHz.
The Remote Control has been tested to, and has passed, the following emissions
and immunity tests:
- IEC 60601-1-2 radiated and conducted emissions requirementsfor a Group 1 Class B device as stated in CISPR 11.
- RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz as well as higher field levels from communications devices as stated in Table 9 of IEC 60601-1-2.
- Immunity to power frequency magnetic fields at a field level of 30 A/m and to proximity magnetic fields as stated in Table 11 of IEC 60601-1-2.
- Immunity to ESD levels of +/- 8 kV conducted dischargeand +/- 15 kV air discharge.
EU ADVERSE EVENT REPORTING
Any serious incident that has occurred in relation to your device should be
reported to your local Starkey representative and the Competent Authority of
the Member State in which you are established. A serious incident is defined
as any malfunction, deterioration in the characteristics and/or performance of
the device, or inadequacy in the device user manual/labeling which could lead
to the death or serious deterioration in the state of health of the user, OR
could do so upon recurrence.
FCC information
WIRELESS NOTICES
FCC ID:EOA-24WR2
IC: 6903A-24WR2 (Model 620)
This device complies with part 15 of the FCC rules and with ISED Canada
license-exempt RSS standard(s).Operation is subject to the following two
conditions:(1) This device may not
cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation of the
device.
NOTE: The manufacturer is not responsible for any radio or TV
interference caused by unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
Hereby, Starkey Laboratories, Inc. declares that the Remote Control is in
compliance with the essential requirements and other relevant provisions of
Directive 2014/53/ EU.A copy of the Declaration of Conformity can be obtained
from the following addresses and from docs.
starkeyhearingtechnologies.com.
Hereby, Starkey Laboratories, Inc. declares that the Remote Control is in
compliance with the UK Radio Equipment Regulations 512017 as amended. A copy
of the UK Declaration of Conformity can be obtained from the following
addresses and from docs.starkeyhearingtechnologies.com.
Regulatory information
For service or repair, please contact your hearing care professional first. If
necessary you can send your hearing aids to:
………JI Starkey Laboratories, Inc.
— 6700 Washington Ave. South Eden Prairie, MN 55344 USA
www.starkey.com
Starkey Laboratories (Germany) GmbH
Weg beim Jager 218-222 22335 Hamburg Germany
UK Authorised Person: Starkey UK
William F. Austin House Pepper Rd. Hazel Grove StockportSK7 5BX,UK
www.starkey.co.uk
| Waste from electronic equipment must be handled according to local
regulations
---|---
| Consult user manual
| Keep dry
Symbol| Symbol Meaning| Applicable Standard Symbol| Number
---|---|---|---
| Manufacturer| BS EN ISO 15223-1:2021| 5.1.1
| Authorized representative in the European Community| BS EN ISO 15223-1:2021|
5.1.2
| Date of Manufacture| BS EN ISO 15223-1:2021| 5.1.3
| Catalogue Number| BS EN ISO 15223-1:2021| 5.1.6
| Serial Number| BS EN ISO 15223-1:2021| 5.1.7
| Medical Device| BS EN ISO 15223-1:2021| 5.7.7
| Keep Dry| BS EN ISO 15223-1:2021| 5.3.4
| Temperature Limit| BS EN ISO 15223-1:2021| 5.3.7
| Humidity Limitation| BS EN ISO 15223-1:2021| 5.3.8
| Caution| BS EN ISO 15223-1:2021| 5.4.4
| General warning sign| EC 60601-1, Reference no. Table D.2, Safety sign 2|
ISO 7010- W001
| Refer to instruction manual/ booklet| EC 60601-1, Reference no. Table D.2,
Safety sign 10| ISO 7010- M002
| Collect Separately| DIRECTIVE 201 2/19/EU (VVEEE)| Annex IX
|
Class II equipment| IEC 60417 Reference no. Table D.1| Symbol 9 (IEC
60417-5172)
| Direct current| IEC 60601-1 Reference no. Table D.1| IEC 60417- 5031
| Recycling Symbol| European Parliament and Council Directive 94/62/EC| Annex
1-VII
StarLink and Starkey are trademarks of Starkey Laboratories, Inc.
©2023 Starkey Laboratories, Inc. All Rights Reserved.
PO00000364 5/23 BKLT3201-00-EN-XX
Patent: www.starkey.com/patents
References
- Students & Faculty: Starkey University| StarkeyPro
- starkeyhearingtechnologies.com
- Find the Best Hearing Aids for You | Starkey