Starkey Laboratories 24WR2 Remote Control 2.0 User Manual

: June 13, 2024
: Starkey Laboratories

Table of Contents

Get to know your Remote Control
Additional guidance
- Intended use
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Your StarLink
Remote Control 2.0
User Manual

Accessory for:
Wireless hearing aids
P00000364

Get to know your Remote Control

Congrats on your new Remote!
Use this helpful manual to get to know your new Remote — and get the most out of every day with reliable charging to power your hearing aids.

Meet your Remote **

Overview

Indicator light
Volume up
Volume down
Favorite
Lock/Unlock switch
Memory Change
Lanyard (optional)

For more details, see Use your Remote on p. 6.

Set up your Remote
To pair with hearing aids
Before using your Remote for the first time, you’ll need to pair it with your hearing aid(s). This allows your accessory to recognize your hearing aids so they can work together.
STEP 1: Turn your hearing aids OFF and ON.

For CROS hearing aid systems: Turn OFF your hearing aids and CROS transmitter. Next, turn ON your hearing aids but leave the CROS transmitter OFF.

STEP 2: Pair your Remote with your hearing aid(s):

Place your hearing aids within 12 inches of your Remote.
Press and hold the Favorite button for 5 seconds until the indicator light starts rapidly blinking.
Fora set of hearing aids or for a single hearing aid:
• Successful pairing: Indicator light becomes solid for 2 seconds.
• Unsuccessful pairing: Indicator light does not become solid for 2 seconds. Repeat STEP 1 and 2.
Check for successful setup by pressing the Volume up or Volume down button and confirming the hearing aid volume adjusts accordingly.

Use your Remote

Indicator light
The indicator light illuminates when a button press command is sent to the hearing aid(s).

Volume up and Volume down
Pressing the volume up button will increase the volume of your hearing aid(s).
Pressing the volume down button will decrease the volume of your hearing aid(s).

Note: when you are streaming audio to your hearing aid(s), the volume buttons control the volume of the audio stream.

Memory Change
Your hearing care professional may create multiple memories within your hearing aid. By pressing this button, you can access and cycle through the available memories.

Favorite
Your hearing care professional can set a Favorite configuration for you. By pressing this button, you can access that specific configuration.
• If no Favorite configuration has been set, pressing this button will have no effect on your hearing aids.

Lock/Unlock switch
Use this switch to either make an adjustment to your hearing aids, or to prevent unintended hearing aid changes.

Locked position (down): Move switch down to lock your Remote. Keeping your Remote locked will prevent unintended changes and can also help extend the battery life.
Unlocked position (up): Move the switch up to adjust your hearing aids.

Lanyard (optional)
The lanyard can be worn around the wrist to keep your Remote secure.

Battery

Troubleshooting guide

Problems with your Remote? Try these tips. If issues continue, contact your hearing care professional.

Symptom	Possible causes	Solutions

Indicator light does
not illuminate when button is pressed.| The Remote is in locked state.| Move Lock/Unlock switch from Locked (down) to Unlocked (up) position.
Indicator light illuminates, but hearing aids do not respond to a button press.| After moving Lock/ Unlock switch to Unlocked position, it may take a brief time to wirelessly “locate” your hearing aids.| Wait for about a second after
unlocking before pressing a button.
Hearing aids are not paired with the Remote.| Perform pairing process with your hearing aids and Remote. See To pair with hearing aids on p. 9.
Battery level in hearing aid can
no longer support wireless activity.| Install new hearing aid battery.
Set of hearing aids fail to pair with the Remote.| Less than two hearing aids were
found during pairing process.| During pairing process, make sure
both hearing aids are available.

Additional guidance

Intended use

The Remote Control is an accessory to a wireless air conduction hearing aid. It is intended to let a user remotely make volume and program adjustments to an air conduction hearing aid.
The Remote Control is classified as a Type B applied part under the IEC 60601-1 medical instrument standard. The Remote Control is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, it is still possible that you may experience interference caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges. The Remote Control is designed to be cleaned with a damp cloth moistened with soapy water.
If you use other medical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your Remote Control might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance. The Remote Control should not be used
during an MRI procedure or in a hyperbaric chamber. The Remote Control is not formally certified to operate in explosive atmospheres such as may be found in coal mines or certain
chemical factories.

Clinical benefit
The accessory itself does not provide a direct clinical benefit.
An indirect clinical benefit is provided by enabling the parent device (wireless hearing aids) to achieve their intended purpose.

Use on Aircrafts
The Remote Control should not be used on aircrafts unless specifically permitted by the flight personnel.

International Use
The Remote Control is approved to operate at radio frequencies that are specific to your country or region and might not be approved for use outside your country or region.
Be aware that operation during international travel may cause interference with other electronic devices, or other electronic devices may cause interference with your Remote Control.
Your Remote Control is designed to operate within the temperature range of -20°C to +60°C (-4°F to 140°F), relative humidity range of 10%-95%, and altitude limits 70 kPa —- 106 kPa (equivalent to altitudes from 1,200 ft (380 m) below sea level to 10,000 ft (3,000 m).
Your Remote Control is designed to be transported within the temperature range of -40°C (-40°F) to 60°C (140’F), relative humidity range of 10%-95%, and altitude limits 70 kPa – 106 kPa (equivalent to altitudes from 1,200 ft (380 m) below sea level to 10,000 ft (3,000 m).
We are required by regulations to provide the following warnings:
WARNING: Use of the Remote Control directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary,
note as to whether your hearing aids and the other equipment are operating normally.
WARNING: Use of accessories, components or replacement parts other than those provided by the manufacturer of the Remote Control could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.
WARNING: If Portable Radio Frequency communications equipment is used closer than 30 cm (12 inches) from your Remote Control, degradation of the performance of your hearing aid could result. If this occurs, move away from the communications equipment.
The Remote Control has a rating of IP 52 per IEC 60529. This means that the Remote Control is protected from dust. Do not connect the Remote Control to any external device. The expected service life of the Remote Control is 3 years.

Wireless Technical Description
Starkey Laboratories, Inc. Remote Control operates in the 2.4 – 2.4835 GHz band with a maximum effected radiated power of 3 dBm with transmission modulation type of 1MO6F1W. The receiver section of the radio has a bandwidth of 2 MHz.
The Remote Control has been tested to, and has passed, the following emissions and immunity tests:

IEC 60601-1-2 radiated and conducted emissions requirementsfor a Group 1 Class B device as stated in CISPR 11.
RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz as well as higher field levels from communications devices as stated in Table 9 of IEC 60601-1-2.
Immunity to power frequency magnetic fields at a field level of 30 A/m and to proximity magnetic fields as stated in Table 11 of IEC 60601-1-2.
Immunity to ESD levels of +/- 8 kV conducted dischargeand +/- 15 kV air discharge.

EU ADVERSE EVENT REPORTING
Any serious incident that has occurred in relation to your device should be reported to your local Starkey representative and the Competent Authority of the Member State in which you are established. A serious incident is defined as any malfunction, deterioration in the characteristics and/or performance of the device, or inadequacy in the device user manual/labeling which could lead to the death or serious deterioration in the state of health of the user, OR could do so upon recurrence.

FCC information
WIRELESS NOTICES
FCC ID:EOA-24WR2
IC: 6903A-24WR2 (Model 620)
This device complies with part 15 of the FCC rules and with ISED Canada license-exempt RSS standard(s).Operation is subject to the following two conditions:(1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
Hereby, Starkey Laboratories, Inc. declares that the Remote Control is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/ EU.A copy of the Declaration of Conformity can be obtained from the following addresses and from docs. starkeyhearingtechnologies.com.
Hereby, Starkey Laboratories, Inc. declares that the Remote Control is in compliance with the UK Radio Equipment Regulations 512017 as amended. A copy of the UK Declaration of Conformity can be obtained from the following addresses and from docs.starkeyhearingtechnologies.com.

Regulatory information
For service or repair, please contact your hearing care professional first. If necessary you can send your hearing aids to:
………JI Starkey Laboratories, Inc.
— 6700 Washington Ave. South Eden Prairie, MN 55344 USA www.starkey.com

Starkey Laboratories (Germany) GmbH
Weg beim Jager 218-222 22335 Hamburg Germany

UK Authorised Person: Starkey UK
William F. Austin House Pepper Rd. Hazel Grove StockportSK7 5BX,UK www.starkey.co.uk

| Waste from electronic equipment must be handled according to local regulations
---|---
| Consult user manual
| Keep dry
Symbol| Symbol Meaning| Applicable Standard Symbol| Number
---|---|---|---
| Manufacturer| BS EN ISO 15223-1:2021| 5.1.1
| Authorized representative in the European Community| BS EN ISO 15223-1:2021| 5.1.2
| Date of Manufacture| BS EN ISO 15223-1:2021| 5.1.3
| Catalogue Number| BS EN ISO 15223-1:2021| 5.1.6
| Serial Number| BS EN ISO 15223-1:2021| 5.1.7
| Medical Device| BS EN ISO 15223-1:2021| 5.7.7
| Keep Dry| BS EN ISO 15223-1:2021| 5.3.4
| Temperature Limit| BS EN ISO 15223-1:2021| 5.3.7
| Humidity Limitation| BS EN ISO 15223-1:2021| 5.3.8
| Caution| BS EN ISO 15223-1:2021| 5.4.4
| General warning sign| EC 60601-1, Reference no. Table D.2, Safety sign 2| ISO 7010- W001
| Refer to instruction manual/ booklet| EC 60601-1, Reference no. Table D.2, Safety sign 10| ISO 7010- M002
| Collect Separately| DIRECTIVE 201 2/19/EU (VVEEE)| Annex IX
Icon | Class II equipment| IEC 60417 Reference no. Table D.1| Symbol 9 (IEC 60417-5172)
| Direct current| IEC 60601-1 Reference no. Table D.1| IEC 60417- 5031
| Recycling Symbol| European Parliament and Council Directive 94/62/EC| Annex 1-VII